Bonnie
We ended our month-long vacation at the Reykjavík Edition. The location was excellent — right downtown on the harbour and within easy walking distance of the city.
The room itself was compact, with only one chair, though the bathroom was spacious and well designed.
Unfortunately, the room temperature was a constant issue. The in-floor heating had apparently been set to 25°C, and because of the radiant system, it took until our third day before the room became comfortable, even with the window open.
Housekeeping service was inconsistent, generally arriving very late in the afternoon. On our final full day, our room was skipped entirely because we were in the room from 2–4 PM, despite being out from 8 AM until 2 PM.
On departure day, the hotel’s systems were down. Although we had been told a late checkout would likely be possible, staff were unable to confirm anything, so we had to leave at the regular checkout time. I also have yet to receive my detailed invoice.
Dining was mixed. Our first experience at the Michelin-starred restaurant was unfortunately the worst meal and service experience of our trip. However, we returned later for lunch and had a completely different — and very enjoyable — experience.
Overall, while the property has an outstanding location and some strong features, the experience did not justify the premium pricing.
The room itself was compact, with only one chair, though the bathroom was spacious and well designed.
Unfortunately, the room temperature was a constant issue. The in-floor heating had apparently been set to 25°C, and because of the radiant system, it took until our third day before the room became comfortable, even with the window open.
Housekeeping service was inconsistent, generally arriving very late in the afternoon. On our final full day, our room was skipped entirely because we were in the room from 2–4 PM, despite being out from 8 AM until 2 PM.
On departure day, the hotel’s systems were down. Although we had been told a late checkout would likely be possible, staff were unable to confirm anything, so we had to leave at the regular checkout time. I also have yet to receive my detailed invoice.
Dining was mixed. Our first experience at the Michelin-starred restaurant was unfortunately the worst meal and service experience of our trip. However, we returned later for lunch and had a completely different — and very enjoyable — experience.
Overall, while the property has an outstanding location and some strong features, the experience did not justify the premium pricing.
