Comfort Suites West Jacksonville

4/10

Poor

08 May 2026

carlos

the place was not upkept. dirty floors and elevators. staff not he friendliest. areas needed repair.

Partner

4/10

Poor

05 May 2026

PHIYEN

Property is old and in spite of recent renovations, elevator is old, ran down.
As soon as I stepped into the room, I was hit by an unpleasant smell of urine coming from the bathroom. Closet has mold smell.
I was charged $100 for incidentals when I checked in but receptionist never informed me of this charge.
The room is cleaned every 3 days upon request. So if you don't request , room is not cleaned and towels not changed.
Breakfast: no bagels, no hot water, no orange juice and there is nothing much to eat besides white bread!
Will not come back!

Partner

8/10

Excellent

04 May 2026

MARIELA

Good rates

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Shenise

Breakfast was good and the parking upfront was great.

Partner

10/10

Exceptional

20 Apr 2026

Dianonis

Staff and updates done to the property

Business

6/10

Pleasant

20 Apr 2026

william

Location was good, close to interstate.
Thought price was more than property offered and pet fee was way too much !

Pet

8/10

Excellent

04 Apr 2026

Pam

Nice room, mediocre breakfast

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Isamarie

Honestly very uncomfortable bed was not able to sleep well. Breakfast was not great, cold eggs not many other options.

10/10

Exceptional

17 Feb 2026

Sabrina

Customers service was e excellent

Friends_and_family Family

4/10

Poor

09 Feb 2026

V

Ive bee at hotels near the interstate before, but this hotel was noisy from the interstate traffic. When we arrived, we saw there was no parking available in the hotel parking lot and the garage was filled with furniture. I asked what floor renovations were taking place on and was told 4th floor and requested not to be placed on that floor. I awoke early to meet family members downstairs who were dropping off kids. Not only was furniture being brought up to 4th floor, but the only elevator was being used for that and I waited 6 minutes first for it to arrive, then for 1 man to unload furniture from it. On Sunday, while leaving to take a family member to the train station, we waited 4 minutes for the elevator, then had to wait for items to be unloaded onto the 2nd floor. We were only 10 minutes from the train station so we didnt leave early, but barely made the train.

Family

6/10

Pleasant

08 Feb 2026

James

Even though it was just remodeled, it still looked worn. Ceiling tiles in the hallways were drop ceiling type and in bad shape. Also, a poor painting job in many places. Elevator was in very poor condition.

Leisure

8/10

Excellent

04 Feb 2026

Philip

Reception was outstanding. Clean room, clean bathroom, spacious. My only complaint was the lack of soundproofing in the walls. My room was right next to the gym and had to use soft ear plugs to get a decent few hours of sleep.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Luigi

Muy bien

6/10

Pleasant

16 Jan 2026

shawntell

The elevator is breaking ..

10/10

Exceptional

08 Dec 2025

PHIYEN

Room was good but poor location because of traffic on highways. We were given a different room.

Business Partner

10/10

Exceptional

19 Nov 2025

Aidan

The entire staff was phenomenal. Great experience, would stay here again

2/10

Poor

17 Nov 2025

Lewis

We had to check in early the next morning because we drove 14 hours from Texas to assist my son and his fiancée with some stuff. We get there and are in formed that they are having issues with the water heaters. We say ok we just need to sleep. We get to the room and it’s dirty, there was a roach crawling around. So we decided to leave and just loose 1 day of the hotel stay and go somewhere else. The front desk lady got everything settled and informed us we would have to get a refund from hotels.com. So when we got to the new hotel we did that and the lady lied and said the weren’t having any problems so hotels couldn’t refund any of my booking. The nice guy from hotels at least got me a $50 hotel bucks. So out of the $250 booking I got 50 back. I will never book this hotel again or do not recommend anyone stay here ever.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

MALCOLM

Location

Business Self

10/10

Exceptional

07 Nov 2025

William

Yes!

Friends_and_family Family

4/10

Poor

03 Nov 2025

Richard

Very tired hotel. Cushion on couch in room ripped. Rusty light fixtures.elevator in poor shape. Just tired.

10/10

Exceptional

27 Sep 2025

Ryland

Very nice place to stay when I come to Jacksonville

Business Self

2/10

Poor

22 Sep 2025

Beyonka

I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh

Leisure Partner

8/10

Excellent

16 Sep 2025

Efrem

No dislikes everything was good

Business_and_leisure Partner

10/10

Exceptional

23 Aug 2025

Audrey

The young lady that's working tonight. She has a wonderful customer service

Business_and_leisure

2/10

Poor

16 Aug 2025

Earl

The first room I had mildew in the bathroom, all our towels were wet, the bed linens were wet, the counter, the desk were all wet. The vent in the bathroom came out of the ceiling and almost hit me in the head. The nightshift clerk was nice but the day shift clerk needs to be fired because we complained and she had a nasty attitude like she was spending money herself. Would not recommend at all

Business_and_leisure Family_with_children

2/10

Poor

31 Jul 2025

Luis

The first room had a giant puddle of water in the floor near the ac unit. The power cord for the ac was laying in the water puddle. And the room was dirty and locked outdated. I asked to change rooms and the second room had mold on the lamps, and curtains, along with mold and a rotted bottom half of the bathroom door. The second night the room smelled like cigarettes, possibly from a neighboring room idk. But it was uncomfortable. Also the pics in the website are all pretty and looks like a remodeled room but in real life the he furniture is chipped and stained and the walls are dirty and furniture was completely dirty

Business Self

6/10

Pleasant

26 Jul 2025

Sherronda

No comment

Leisure Family

8/10

Excellent

21 Jul 2025

Sherronda

Spacious room

Leisure Self

4/10

Poor

04 Jul 2025

Cynthia

The bed linen dirty

Leisure Family

6/10

Pleasant

26 May 2025

Rachel

It was just generally a mess and things were broken in the room. The floors felt sandy even after housekeeping came. The area is a heavy traffic area and almost impossible to navigate.

Leisure Family

6/10

Pleasant

19 May 2025

Michael

Disappointed

For the pool, had to access the parking lot, then pass by the employee smoke break area. The breakfast only had one type of juice and only had apples, no other fruit. Would like to have had yogurt or some other breakfast item available. The bed was too hard for my comfort. Positive was the room was spacious, quiet, and the window had a blackout curtain.

Business

4/10

Poor

15 May 2025

Yvonne

Customer service was excellent but the property keep (etc)up and needs a facelift

Business Family

10/10

Exceptional

11 May 2025

Nelson

👍

Business Self

2/10

Poor

03 May 2025

Donna

The hotel is one step from a rent by the hour place. A guy followed me to my room, there was a creepy guy in the lobby, the elevator feels like it's going to break and the hallway reeked of weed. Overall, it was a terrifying experience.

Leisure Family

8/10

Excellent

27 Apr 2025

LaShonda

Just stop through

My stay was okay. The building is a little dated. The breakfast was mediocre. The breakfast bar was congested. The waffle iron and hot food was next each other making the area congested as people waited for their waffle.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Susan

Friendly staff beautiful rooms

Leisure Partner

10/10

Exceptional

16 Apr 2025

Susan

Awesome place

8/10

Excellent

14 Apr 2025

Verified traveler

I only have one complaint the bed was too hard for me.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Demetrius

Great

Partner

10/10

Exceptional

06 Mar 2025

Jennifer

Very nice place.

Leisure Family

6/10

Pleasant

06 Mar 2025

Elizabeth

No creamer for coffee. Parents letting their kids run around breakfast unattended. Hard wood floors in room so the beds slide and sqeak anytime you move

Leisure Family

6/10

Pleasant

20 Feb 2025

Donna

Company used hotel

We used this hotel because it is close to a home we're renovating. Close to restaurants, gas stations and freeways. The hotel is old and is showing signs of that. Check in was someone finally coming from the back to check me in. My stay was paid for yet they still put 134.00 hold on my card for ones night stay along with a 75.00 regular hold which I have never heard of. The couch has no back pillows so very hard to sit on without using pillows as backs from the bed. The seat cushions have seen better days and are flat like you're sitting on the floor. The microwave does work and the fridge is on frigid and froze everything we bought. The bed had a hole where my bottom laid and was very hard they need to replace it. We did not do breakfast because there were too many people there. This hotel seems to be a place companies use to put their employees while they work and they just took over the hotel and parking. These employees were very loud coming in and out of each others rooms and playing music loud and smoking in the hallways.

Partner

6/10

Pleasant

06 Feb 2025

Darlene

Could use some updating. It’s a bit run down

8/10

Excellent

25 Jan 2025

Barbara

I had a good experience staying at La Quinta. I would stay there again.

Friends_and_family Friends

6/10

Pleasant

05 Jan 2025

James

Just ok

Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.

Friends_and_family Family

4/10

Poor

01 Jan 2025

Robin

Needs improvement.

I recently stayed at the Comfort Suites West in Jacksonville, FL, and unfortunately, my experience fell short of expectations. While the room was semi-clean, the furniture was badly stained, which gave an overall unkempt appearance. Additionally, the air in the room was thick and had a stale, smoky smell, which made it uncomfortable to relax.

I hope management takes steps to improve the cleanliness and air quality in their rooms, as these issues significantly detract from the guest experience. On the positive side, the staff was courteous, but the room conditions need serious attention.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Bassem

Staff are very friendly from GM Sunny to Check in at the desk. Rooms are renovated and very comfortable and clean. Had a great stay thank you to all the staff at this property

Leisure Partner

8/10

Excellent

27 Nov 2024

Donna

Business trip

Very clean for an older hotel. There is a lot of traffic in this area and plenty of places to get food. Refrigerator and microwave in the room.

Business

6/10

Pleasant

24 Nov 2024

James

Exactly what I expected

It was a typical hotel room. Dated but clean. Quiet. Beds where uncomfortable but clean. I appreciated the room darkening shades. Nothing to be impressed about but worth the money if you just want a place to stay for a nite.

Partner

8/10

Excellent

15 Nov 2024

tonya

visited Thursday to Sunday. Everything was good. But on my last night stay Saturday night. I ask to get extended time to 12:30 or 1pm. they wanted to charge $30.00 more on my bill. majority hotel will let you get extended time. but, i guess it all who you go too. Everything else i cant complain.

4/10

Poor

15 Nov 2024

Bobbie

Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.

Business Partner

4/10

Poor

05 Nov 2024

Rodney

The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.

Partner

10/10

Exceptional

27 Oct 2024

Elvin J.

n'

10/10

Exceptional

10 Oct 2024

Artem

Very nice and clean place

2/10

Poor

08 Oct 2024

Gary

Bed bugs. Disgusting and smelled wet. Did not stay

2/10

Poor

07 Oct 2024

Bianca

Never again.

Bed are hard, service was just okay, breakfast isn’t good. Hotel kind of killed our anniversary trip. I won’t be staying in another brand hotel like this again. The remodel they said they are doing isn’t working.

Partner

8/10

Excellent

03 Oct 2024

Tina

Nice place to stay

Business Self

4/10

Poor

28 Sep 2024

Verified traveler

Bathroom door handle was broken off so if you shut it you got stuck inside. Pull out couch also broken, head of the bed sunken to the floor. Pool had algae growing on the bottom. Staff was nice, area a bit run down.

Friends_and_family Family

8/10

Excellent

26 Sep 2024

Christina

.

8/10

Excellent

05 Sep 2024

Bruce

Nice place to stay

Leisure

8/10

Excellent

01 Sep 2024

Robin

It was clean, comfortable and quiet.

Self

10/10

Exceptional

09 Aug 2024

Richard

Another awesome stay

It was awesome and clean and quiet and safe and spacious..
I have been there 5 times when my 18 wheeler is in the shop..

Business

4/10

Poor

06 Aug 2024

Medjina

This hotel was very dated! The only thing that was upgraded was the bathrooms yet, still small. I don’t know where to begin…the couch in the room look like human juices have been all over that couch and it’s NEVER been cleaned. The laps and light switches were rusty and dirty. I was extremely grossed out by this room. If I can find a place to submit photos I will EXPEDITIOUSLY!!!

Leisure Family

10/10

Exceptional

31 Jul 2024

Christina

Quick weekend stay while job an house hunting

Partner

8/10

Excellent

27 Jul 2024

Carolyn

awesome

4/10

Poor

12 Jul 2024

Verified traveler

None of the rooms have carpet. My feet could not stay clean. 66 degrees and still hot. I understand why hotels use hard beds, but OUCH my back felt like i was sleeping on a slab of stone.

Partner

6/10

Pleasant

03 Jul 2024

Ieshia

I didn’t like when I turned the air down the floor would sweat and it seemed like it left the thick comforter damp. You could tell the hotel had been freshly painted because the door to my room was sticking and you could see the paint coming off on the top corner of the door from the frame.

Leisure Family_with_children

10/10

Exceptional

21 May 2024

Marcia

Naw

8/10

Excellent

20 May 2024

Aliene

Clean and room was as expected

10/10

Exceptional

03 May 2024

Tyler

Very nice showers

4/10

Poor

27 Apr 2024

Scott

HORRIBLY STRONG STINK OF FABULOSO!!! From the minute I walked into the lobby, all I could smell was Fabuloso, and it was 100 times worse in the room! No way to get away from it! First room’s toilet flushed so poorly that half-disintegrated toilet paper back-flowed INTO the toilet and wouldn’t clear. Changed rooms immediately, but also noticed that BOTH rooms’ floors were stained with either paint or silicone from the bathrooms. The worst (which is my warning to others and my biggest complaint) was the annoying overpowering stink of cleaning supplies that I could not get away from! And nothing hotel staff could do at that point, and too late to change hotels without losing money. I will never stay at this hotel again!

Leisure Self

2/10

Poor

23 Apr 2024

Verified traveler

Keep my deposit due to the smell of incense

They kept my deposit saying i smoke in room because i burned incense and candles. I didn't smoke in room jist had a nice evening. If not allowed to burn candles and incense it should be noted upon check in

Partner

6/10

Pleasant

20 Apr 2024

Paul

Slim and empty offerings for breakfast. Furniture is banged up. Room smelled like heavy perfume.

Nice upgraded bathrooms.

Leisure Self

10/10

Exceptional

10 Apr 2024

Robert

Front desk was extremely nice

Business

8/10

Excellent

25 Feb 2024

Rishonea

Front desk clerk was very helpful and friendly. The rooms were clean except for a few hairs in the shower but clean compared to other places I’ve been. The bed was not very comfortable but again, it was clean. Breakfast was good.

Friends_and_family Friends

10/10

Exceptional

22 Feb 2024

Verified traveler

Kind staff, comfortable accommodations

Friends_and_family Family

8/10

Excellent

20 Feb 2024

Moris

Check in Enforce by 3pm. Check out 11am.

Everything good, except they don't let us check in 2 hours earlier. Unless paid $30 more dollars. Have to go to a Mall with Everything.

Friends_and_family Family

6/10

Pleasant

11 Feb 2024

Jeremy

Floor was dirty and stained. Bathroom shower took way too long to get heated. Alarm going off on 3rd floor maintenance room whole time i was there. No extra blanket in room.. limited amount of towels

4/10

Poor

07 Feb 2024

Patricia

Under construction. Ongoing remodel.

Business

8/10

Excellent

23 Dec 2023

Bronson

The room I stayed in was recently remodeled and was very nice. Breakfast was good with 2 waffle options and tasty coffee.

Leisure Family

8/10

Excellent

04 Oct 2023

Lisa

It was ok

There was no bath soap in the room for either the sink or the shower. And there was hair on the bathroom counter in the sink area and there was a stain on the towels.

Partner

6/10

Pleasant

11 Sep 2023

Verified traveler

Ok hotel

The hotel lobby, breakfast area and room were clean. You can tell the hotel is going through renovations but the room furniture and doors are old and beat up.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

Pat

Everything was great

Business Self

6/10

Pleasant

04 Sep 2023

Phi Yen

No Comfort Suites

We had stayed at this hotel at least 4-5 times in the past until the Covid pandemic. Same furniture than in the past. Furniture are so old/worn out that we perceive them as dirty and do not feel comfortable to sit on it but bed and bed sheets are ok. Very disappointed with breakfast, besides waffles, nothing much to eat. Overall, disappointed with stay!

Business

10/10

Exceptional

19 Aug 2023

Kris

Good and clean

8/10

Excellent

14 Aug 2023

Norvene

Satisfied

The first room I got was stink, i realize the carpet was wet from the air condition leaking, I reported to front desk immediately, room was changed, all went well after.
Receptionist was great.

Friends_and_family Family

4/10

Poor

25 Jul 2023

Brad

Not good

Unfortunately we did not have a good experience. The ac went out in our room and we switched rooms in the middle of the night. The beds were like sleeping on a spring board! The glass shower door came off on the track and nearly fell. The furniture in the lobby was badly stained. The breakfast buffet ends at 9am and they literally put the stuff away while you were getting food if you were a minute over. This place needs help.

Friends_and_family Family

8/10

Excellent

29 May 2023

Valerie

Our stay was a family overnight. Hotel night staff was ok. The wait staff at breakfast were nice and helpful, menu very limited.

Partner

2/10

Poor

27 May 2023

Jenn

BED BUGS!!!!

We stayed in 401 and found a bed bug crawling on the bed when we woke up the next morning. I put it in a baggie and took it to the front desk and the lady working at 5am was sleeping I woke her up and her response was “well the owner just had that room treated so I’m not sure what you want me to do” umm give me a new room!?!? I would have just left the facility period but had my teenage daughter with me and I had to be at work at 6am so didn’t want her not having somewhere to stay. I asked for a partial refund because I was going to have to spend more money by taking my clothes to the laundromat and taking extra precautions to not bring the bugs back to my home but they refused. Will NEVER stay at this location again!

Business

10/10

Exceptional

06 May 2023

Isaiah

Great!

Amazing! I typically stay in this hotel up recurring visits to Jacksonville, always a pleasant stay!

Self

10/10

Exceptional

20 Apr 2023

Stephen

Surprisingly pleased

My Air B&B ghosted me in Jacksonville so this was a last minute, cheap as possible 2 night stay. Was able to check in at 10pm with no problem, breakfast isn’t Waffle House but it did the job. Sheets were clean, AC worked great and the bathroom had no issues. Very happy with how things turned out.

Business

2/10

Poor

13 Mar 2023

Octavius

This Comfort inn was very unpleasant. There were some cleanliness issues observed and we requested to switch rooms. The staff was very insensitive and unwilling to accommodate our inconvenience. Very poor communication skills and professional. Thankfully we were accommodated by the Expedia staff where we booked a different hotel.

Leisure Family

4/10

Poor

11 Mar 2023

Verified traveler

For emergency use only

“Comfort Suites” is an overly generous term to describe this hotel. It’s basically a truck stop, priced like a resort. $250 a night for a $100 room. Common areas are tired. Room was arctic temperature on arrival. Floor was sticky. Fridge was loud. No closet or any hanging space. Bed felt like a futon.

Friends_and_family Family

6/10

Pleasant

06 Mar 2023

Suzanne

Something had spilled on the floor by the sofa and did not get cleaned. The floor was sticky.

Leisure Family

6/10

Pleasant

08 Jan 2023

Runnette

The hotel was under repairs I assume because white stuff was on the doors to the room. Not inviting and room was not very clean. Dust on lamps and sofa was dusty and old. Water in shower was just warm.

I’ve stayed at Comfort Suites before and this stay was a little disappointing

Leisure Family

2/10

Poor

24 Dec 2022

Jumoke

No hot water. When I called the front desk I got no answer. I then went downstairs and the representative was sitting at the desk not answering other calls. I reported that I my room did not have hot water and she replied, “yeah, no one does, it’s out across the entire hotel.” She didn’t advise of what was being done to fix the issue. So I asked, “what’s being done to fix the issue” and she responded. I think the hot water isn’t running because it’s 25° outside. She then stated, maintenance usually reports in by 9am; hopefully, he can figure out what’s going on. There was no expression of concern from the staff.

Leisure Family

4/10

Poor

28 Sep 2022

Mark

Terrible breakfast

Breakfast...milk was sour and not replaced. Macerated hard boiled eggs floating in warm water. Only one bagel and 2 pieces of bread in the bin. No hot water for tea.

Partner

4/10

Poor

22 Sep 2022

Ilona

Room stank of wetness. Carpet around air conditioner was wet. Breakfast was barely edible.

Friends_and_family Friends

8/10

Excellent

15 Jul 2022

Michelle

Great value! Plenty of clean towels, clean nice sized room for a great rate! Good location not too far from attractions.