Name: Extended Stay America Jacksonville - Riverwalk
Address: 1413 Prudential Dr, Jacksonville, 32207, US

6/10

Pleasant

06 Jul 2026

Sherri

The hotel was clean and the staff very nice. The room was damp and the air ran the whole time. There was not a hair dryer in the room. It was clean but an older place. The breakfast was just coffee, muffins and granola bars.

Partner

6/10

Pleasant

03 Jul 2026

Andrey

Outdated

10/10

Exceptional

03 Jul 2026

Ruth

Overall room was clean. There was corners that were not swept. Bathroom was clean .

Was not aware of $10 parking fee.

Family

4/10

Poor

14 Jun 2026

Ronnie

On Expedia, there is no indication of a parking expense, the staff was never at the front desk. The room had a terrible odor. I would not recommend this hotel.

Self

2/10

Poor

12 Jun 2026

Jeesica

Room was spacious but no coffee maker limited towels and soaps. Staff didn’t have extra keys and the parking was an extra $10 per person. The room smelt very moldy.

Partner

10/10

Exceptional

10 Jun 2026

Harold

Excellent staff I had a great stay.

Self

10/10

Exceptional

01 Jun 2026

Meredith

Awesome experience, hope to come back soon!

4/10

Poor

28 May 2026

Karen

I check in bathroom tub was dirty floors dirty I had a lot of bugs coming out air conditioning I move to another room I couldn’t sleep thinking about first room with bugs

Self

2/10

Poor

28 May 2026

Nadia

I wish I could tell you how the place was but they wouldn’t let my in-laws check into their room that I prepaid for. I booked under their name but for some reason or another my name showed up. I spoke to someone at the desk stating I could email my ID or if there could be a deposit for incidentals for the hotels peace of mind but the only solution was to pay for another room but ONLY on line. My In-laws couldn’t even pay for a room upfront.

Friends_and_family Family

8/10

Excellent

25 May 2026

Maricruz

The staff was very nice and helpful.

Self

10/10

Exceptional

24 May 2026

Eileen

This hotel is consistent. Have stayed there off and on for years to go to events in Jacksonville. Recommended. No frills. Good service and safe.

Partner

6/10

Pleasant

16 May 2026

Tracey

Not much to it

Family

10/10

Exceptional

11 May 2026

Frederick

This Extended Stay Hotel was quite nice, Comparable to Any Hilton/Hampton, Holiday Inn Express, and Similar Upscale Properties not offering Room Service and the like.
The entire Staff, from Management to Front Desk Personnel, Housekeeping & Maintenance were super friendly and professional, Especially Tonja, The Manager onsite.
The location, on the South Bank of The St. Johns River in Jacksonville, was mighty convenient to area Attractions, Shopping, Parks & Restaurants.
I will highly recommend this property to Anyone who requires & desires the amenities of an extended stay hotel. It's definitely a lot of bang for the buck!

Self

10/10

Exceptional

07 May 2026

Frederick

I have been professionally and personally involved in the Hospitality Industry for quite a few decades, as a Developer to Partial Ownership of a Group with an Inventory consisting of various Hilton/Hampton, Sheraton, Marriot and similar Upscale Properties.
Until This Stay at an Extended Stay Hotel, I never even imagined that such stay could be as welcomed and satisfying as This one.
After nearly 4 Decades away, I am returning to My hometown to a new residence to enjoy my much deserved retirement.
From initial check-in throughout my fulfillment of my 2-Night Stay, It has been a true pleasure. In fact, not wishing to be rushed to move into My newest home, I decided to stay an additional 4 Nights.
From Tosha, The Manager, to Alisia & Ozonne at the Front Desk, Misty & Yoselin in Housekeeping and Saschu in Maintenance, The Customer Service is Truly 2nd to None.
If I had been as respected and admired by my many employees over the years as Tosha is by those she directly supervises, I would be a very satisfied person!
If you are planning on an extended visit to enjoy the area Beaches, the St. Johns River, St. Augustine &/or Our Hometown Jacksonville Jaguars, You really should do yourself a favor and consider This Property.

Self

10/10

Exceptional

25 Apr 2026

Alina

Nice, clean room. Kitchen was fine, not pots or cooking stuff but I didn't know we would have a kitchen. Staff was friendly and personable. Parking was fine, $10 per night, would have liked it to be free.

4/10

Poor

23 Apr 2026

John

No cable therefore no tv for first 2 nights

No ice

Staff wasn’t exactly friendly

Property and rooms just weren’t clean enough for the price we paid.

Very unlikely will return

Business

6/10

Pleasant

21 Apr 2026

Douglas

The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They want a hefty fee for parking.

Partner

4/10

Poor

20 Apr 2026

Harriet

It’s in a rough neighborhood. Homeless people asking you for cigarettes as you get out of the car. Also a few for parking is added on at time of arrival that isn’t advertised or the $100 deposit either.

Partner

6/10

Pleasant

16 Apr 2026

David

The hotel is presumably undergoing renovations and improvements. That's good news -- it needs it.
Our room was clean, but in disrepair, with broken drawers, unattached molding around the 'kitchenette', burners that did not work. It's in a dicey (yet nice, with the adjacent riverwalk) part of town, hence, locked outside doors that require a key card. Staff was friendly & knowledgable, with the security deposit ($100) returned in the advised 'few days'. All in all, OK.

Partner

10/10

Exceptional

14 Apr 2026

Anna

We stayed in a freshly remodeled room on the 3rd floor. Close to riverwalk.

Friends

2/10

Poor

13 Apr 2026

Emma

Bad

2/10

Poor

08 Apr 2026

Todd

Surprise parking fee. No TV. When asked about TV was told amenities are suggested and not guaranteed. Front desk staff was politely rude. You know the smart ass zero attention to the problem response. No manager available.

Luckily only one night and moved to a real hotel. Motel 6 was a major improvement.

Self

6/10

Pleasant

05 Apr 2026

Martin

I did not have a pet. The kitchen did not have any supplies to cook. The hotel itself downgraded our room. I still have file a claim. I was not given an updated receipt for proof. It could not be printed.

8/10

Excellent

02 Apr 2026

MICHAEL

It did have a kitchen that could have been utilized if there was flatware, utensils, drink ware and cookware.
The A/C was great, keep the room at a nice 65 degrees.
It was very nice but was dated, overall a good place to stay.

Self

2/10

Poor

30 Mar 2026

Destiny

The whole hotel from the lobby to the room was disgusting. We sat on the ned for 5 min just to look for another hotel to stay at. We were booked for 4 nights but couldnt last 5 min. To make it worse the fire alarm was pulled out of the ceiling.

Partner

6/10

Pleasant

25 Mar 2026

gloria

The fridge in my room was stained like it had not been cleaned well or for a long time. The bathroom vent was very dusty and very loud. The hallway smelled like cigarette smoke. The walls were thin as well. I heard the neighbors' whole conversation the night I stood there.

4/10

Poor

20 Mar 2026

Daniel

Breakfast was just coffee and muffins . Room was very dirty with stains on walls and smelled like smoke . Did allow dogs so I guess that’s a plus but had to pay a fee and also $10 parking fee to use the parking lot . Would not recommend

Partner

4/10

Poor

20 Mar 2026

James

The staff were all nice, the property is allegedly being renovated. The room I was assigned was one step above that of a hospital and two steps above a homeless shelter. The neighborhood at night is scary (no open businesses apart from a gas station) with homeless wandering around including one directly outside as I tried to get buzzed into the lobby so I could check in. If it hadn't been so late I would have opted to find another hotel somewhere, anywhere. I do not recommend no matter how cheap the price.

Self

2/10

Poor

19 Mar 2026

Ivens

U

10/10

Exceptional

19 Mar 2026

KEVIN

Excellent

Self

4/10

Poor

14 Mar 2026

Woldjy

Over charged for the condition

Partner

2/10

Poor

12 Mar 2026

Gladys

Extreme dirty room. Broken furniture. A nightmare and they will not give me my money back for the only night I stayed because I have no choice.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Christian

Great place

Partner

8/10

Excellent

27 Feb 2026

Olisa

Room was kept clean and simple....

10/10

Exceptional

18 Feb 2026

Harold

The room was spotless and the staff was curious and professional.

Self

10/10

Exceptional

13 Feb 2026

Stacey

Got a little kitchen in my room which was nice. Room was clean, great location

Leisure

4/10

Poor

10 Feb 2026

Racquel

The room was do an

2/10

Poor

09 Feb 2026

Anton

The hotel messed up my reservation. I booked and paid for a queen room but they didn’t have a room when I arrived. They put me in a twin room. The lights in the room were broken and the entire hotel has a musty smell to it. They also had an unexpected parking fee. I would never stay here again.

Leisure Partner

8/10

Excellent

08 Feb 2026

Diana

Everything ok

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Christopher

Quiet, clean and cozy, no complaints!

Leisure Partner

8/10

Excellent

07 Feb 2026

Jeffrey

Katerina deserves a big thanks. I will definitely stay again next time in Jacksonville.

Friends_and_family Family

4/10

Poor

05 Feb 2026

Giovanni

The room was ok... The location look great from the outside but inside it was beat up, the hallway smells like Curry and chemicals... I call it would not flush properly and was backed up. I also wanted to switch rooms and stay another night but they told me I had to book online and pay another deposit..Avoid this place if you can

Business Self

2/10

Poor

04 Feb 2026

Tyler

Absolutely disrespectful staff. Window left unlocked on a first floor unit. Absurd amount of loitering outside which led to people blaring music all through the night.

Business Self

2/10

Poor

03 Feb 2026

jose

Terrible experience, very rude management, did not accepted our booking from 02/03 to 02/05, alleging that there are people that lives in our hotel room, so we need to leave!!! Come to the room to inspect the room while I was still in bed!!! Very disappointed.

Leisure Family

4/10

Poor

02 Feb 2026

Eduardo

We should pay only $70 a night we ended up paying more than that. We are not going to this hotel anymore. It’s my first and last

4/10

Poor

01 Feb 2026

Centeria

It had unexpected fees my air-conditioning not work. My refrigerator did not work if you need anything after 11 there is no staff at the front desk so we had to wait till the next morning to get anything we need.

Leisure Friends

4/10

Poor

01 Feb 2026

Alisha

A/c didn’t work. The fridge wasn’t cold. Nice hot water.

Leisure Family

10/10

Exceptional

28 Jan 2026

Patricia

The staff was friendly and very helpful. My room had been recently renovated and was spotless. The kitchen was well stocked. I would definitely stay there again.

Self

8/10

Excellent

25 Jan 2026

Melissa

The room was clean a few little minor things wrong. That being said the staff was excellent. We were there for a family emergency. They were understanding and compassionate, even letting us check in early. Hopefully, we never have to go back for the reason we were there, but if we do will definitely be staying here

Family

10/10

Exceptional

15 Jan 2026

Cassandra

The hotel facilities were excellent, clean, and well maintained. The staff were extremely friendly, professional, and always ready to help, which made the stay very comfortable.

Business

10/10

Exceptional

14 Jan 2026

Chris

Fast, friendly and efficient service. Thank you!

Leisure Family

6/10

Pleasant

14 Jan 2026

Jonathan

Three over all

6/10

Pleasant

12 Jan 2026

Scott

Drain clogged in tub.

Business

2/10

Poor

12 Jan 2026

Jared

Filthy place to stay at!

Friends_and_family Friends

2/10

Poor

11 Jan 2026

Carson

We were denied check in

2/10

Poor

10 Jan 2026

Brian

Horrible

8/10

Excellent

10 Jan 2026

Cherisse

The front desk staff was nice.

Leisure Partner

2/10

Poor

09 Jan 2026

Kimberly

Checked in went to the room and turned on light and roaches went scurrying everywhere….gross not clean and smelled terrible

Leisure Partner

2/10

Poor

07 Jan 2026

Charmaine

One of my burners didn't work and had roaches in the room I had to kill like 5 roaches.

Leisure Family

4/10

Poor

06 Jan 2026

Carl

Room was not clean, towls were filthy like someone used them and they just folded them back up, new paint was put on in random places in the room and hallways, sink faucet leaked randomly and the shower handle poured out water. Pillows was basically a sheet of paper. No where online did it mention they charge for parking per day. And it did not mention they charge a extra $100 deposit and hold it for 12 days after you check out. Staff was hardly seen. You can hear the radio playing in a back room while your waiting on a staff member at check out. Witnessed one of the staff members step out a side door thinking they was just grabbing a smoke break..nope out there selling weed to someone in the parking lot! Nope never again for this property. Definitely would not bring my kids here

Leisure Family

2/10

Poor

05 Jan 2026

Jonathan

I highly don’t recommend staying here when we got there it was infested with cockroaches everywhere we weren’t even there 20 minutes and when we asked for a refund they wouldn’t give it to us and it’s been pass 5 days and we still haven’t gotten our deposit worse experience ever

Leisure Partner

10/10

Exceptional

04 Jan 2026

Dedrick

Affordable and quiet.

Close to everything.

Partner

2/10

Poor

04 Jan 2026

Jasmine

Roaches

10/10

Exceptional

02 Jan 2026

Gloria

Yes we did too my surprise because I had brought somethings from home. We stayed there last year 2024 for our anniversary New Year Eve too see the fireworks we enjoyed ourselves and came back again 2025 the view #329 was perfect. God willing we're see you New Year Eve 2025 same room we're 83 & 70 Yrs . 31th Anniversary. Thank Your Staff!!!!!!

Partner

2/10

Poor

31 Dec 2025

William

Muy. Cochinito. El hotel. Creo que ese. Hotel. No esta. Para. Que EXPIDIA. Este. Ofreciendolo Sorry.

Business Family

8/10

Excellent

30 Dec 2025

derick

Staff was excellent

Business Self

2/10

Poor

29 Dec 2025

udesh

The place is a dump

Business Partner

6/10

Pleasant

29 Dec 2025

kyle

I would say this is kind of like the spirit airlines of hotels. It kind of had just the minimum you would need. It had a bed and it was safe and for the price, what more would you expect?

Friends_and_family Family

4/10

Poor

28 Dec 2025

Chavonna

Firstly, there was a $100 deposit and a $10/ night parking I was not aware of until I got there. When we got in the room, there was a strong smell of URINE every time we came in. My Bath and Body Works didn’t even work! The tub wouldn’t drain, the floor was DIRTY! (I walked from the shower to the bed and my white socks were already black on the bottom). The breakfast was only coffee, granola bars, muffins, and oatmeal packets. I would not stay here again.
I WILL SAY!!! I had a great night’s sleep.

Partner

8/10

Excellent

28 Dec 2025

Thomas

Air conditioning work great
There was no coffee maker

Self

10/10

Exceptional

28 Dec 2025

Ivan

Ac worked perfectly

Leisure Friends

2/10

Poor

20 Dec 2025

Charles

No coffe maker, only frint door acces, drugies outside, had to pay to park.

Business Partner

2/10

Poor

19 Dec 2025

Franklin

The room wasn't whhat i expected. The place was loaded with roaches

Business_and_leisure Self

10/10

Exceptional

18 Dec 2025

Kevin

Good

Business

6/10

Pleasant

18 Dec 2025

Barbara

The room was okay at best. Staff was courteous. Ice machine SHOULD be available! Ashtrays should be available outside so butts aren't all over! The best part of this place was LOCATION!!!

Friends_and_family Friends

2/10

Poor

15 Dec 2025

AJ

First room smelled like cigarettes. Second room smelled like cat litter and ammonia. Slamming doors all night. Adjacent room had the tv on LOUD all night. I got up at 4 am and went to sleep in my car. I’d rather sleep on a park bench before I’d go back there.

Self

10/10

Exceptional

08 Dec 2025

Jermaine

Customer service for Expedia was excellent and made my experience easy and enjoyable.

6/10

Pleasant

07 Dec 2025

Ruth

Was not told there would be $50 charge for parking until I was checking in. Nice kitchenette but had no utensils or drinks are, napkins or even a coffee maker. The staff was nice and room was clean. However there was some loud people for about an hour around 11 that the staff did not quiet down. Decent place for the money but not the extra parking cost.

Self

2/10

Poor

22 Nov 2025

Brad

They wouldnt let me check in because my girl didnt have a i.d whe. The room was in my name and i produced i.d and credit card

8/10

Excellent

16 Nov 2025

Cody

Yes

10/10

Exceptional

13 Nov 2025

Deborah

Great place to stay, very clean. Great location. Everyone was very friendly.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Gustavo

Room had a not so good smell, little creatures in room. Lucky I only slept for few hours while staying there. Parking fee to my surprise for a hotel of that sort.

Leisure Self

10/10

Exceptional

10 Nov 2025

Marsha

Clean and comfy

Business_and_leisure

8/10

Excellent

07 Nov 2025

Allison

Didnt like the $100 deposit.

Leisure Partner

2/10

Poor

05 Nov 2025

Jenecia

The tv was broke no Wi-Fi and the outside area was like if they where hanging out there didn’t feel safe at all

Self

4/10

Poor

04 Nov 2025

kathleen

Was put in a room for handicap didn't get a queen size bed and was in a room where they had pets.

Friends_and_family Family

2/10

Poor

04 Nov 2025

Delany

Was no able to check in

Business Self

10/10

Exceptional

03 Nov 2025

Christopher

Clean, nice staff

8/10

Excellent

02 Nov 2025

Paul

This is an older hotel that needs to be modernized and has no services or pool, but the rooms are clean and for the price it was fine for one night.

6/10

Pleasant

02 Nov 2025

Chad

Staff was courteous. The hotel itself needs som updating, like massive updating.

Leisure Friends

6/10

Pleasant

02 Nov 2025

Christopher

The rooms need updating. And the front \"door bell\" doesn't work when trying to get into the hotel after hours

Self

6/10

Pleasant

02 Nov 2025

Jason

Yes

10/10

Exceptional

01 Nov 2025

Katy

Front desk lady was super nice and check in was easy!

Leisure Family

2/10

Poor

30 Oct 2025

Kevin

Roaches, roaches, roaches! The end.

8/10

Excellent

28 Oct 2025

Shad

Ok for a one night stay. Staff was excellent! Room was not great, worn down. Worked for one nigjt sleep

4/10

Poor

27 Oct 2025

Brian

Need to be up dated

Partner

10/10

Exceptional

26 Oct 2025

Jennifer

This is not a full breakfast but perfect when you're hungry early in the morning. Downtown are great breakfast spots but they open 8am and are pretty full.

Leisure Family_with_children

6/10

Pleasant

20 Oct 2025

Anthony

Room wasn't clean,

Business Self

10/10

Exceptional

19 Oct 2025

Alexander

Nice and friendly staff. For this price is very good place for sure