Marriott Jacksonville Downtown

8/10

Excellent

23 May 2026

Alicia

Hidden costs like $35 parking feels and internet charges.

Partner

10/10

Exceptional

23 May 2026

Elizabeth

The only complaint I have is that the bar and restaurant area is way too small and there is nothing else close as an alternative.

Partner

8/10

Excellent

19 May 2026

Roger

Some cleaning problems and noisy 8n the lobby

6/10

Pleasant

18 May 2026

Lisa

Not a lot of amenities for how much the stay costs. Some staff was super helpful but others were not. Parking was over priced. Location was great.

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Brian

way over priced for the room. couldn't get the air to get cool. and the motion sensor lights on the bed were unnecessary. really disappointed to spend the money on something that should have cost half of what it did

8/10

Excellent

09 May 2026

CHRISTOPHER

Renovated rooms greatly improve this hotel, but water pressure in the shower and the design of the shower are substandard. And hot water comes and goes. Quite irritating, as the whole bathroom just was renovated. Marriott should know better.

Partner

8/10

Excellent

30 Apr 2026

Vel

Great location and parking. Although there was a slight issue at check in, the staff was very friendly and solved the issue quickly. The condo was very clean and in close proximity to the pool. Great area for walking and close to restaurants and shopping.
My only con would be to upgrade tvs in the bedroom.

Partner

6/10

Pleasant

21 Apr 2026

Humberto

The hotel is going through some upgrades, but I don't believe they have completed the work. The rooms have been upgraded, however I am not terribly impressed. Good size rooms, but too stark and sterile. Scale of furniture is off for size of room. They could also use some area rugs to warm up the otherwise sterile feeling. Looks like it was designed on a dime.

Staff was polite and helpful. I had prepaid my room but they charged me twice and held $700 on my debit card for over 5 days which is not cool. Area was convenient for my reasons to be there, but there is nothing going on at night. It's a little depressing.

Self

10/10

Exceptional

19 Apr 2026

Nancy

Great pool that was heated. The rooms were excellent with great views.

Partner

10/10

Exceptional

19 Apr 2026

Joseph

Mr. Tony Davis the bellman was great. He had a very welcoming spirit from the time we arrived. He was very knowledgeable of the area, he mad great refrences for food etc. Also the two young ladies at the front desk were amazing. I will definitely be back

8/10

Excellent

17 Apr 2026

Derek

Great gym. Clean property. Valet staff were great!

Self

10/10

Exceptional

12 Apr 2026

Michelle

Everything was absolutely amazing. The room was clean, the staff were top notch, big shout out to the valets for luggage and cars, they are all top notch. Thanks Marriott for an amazing experience during a special time to see the Thorn at the Performing Arts Center. What a treat, walk out the door and walk into the theater.

Friends

8/10

Excellent

09 Apr 2026

Kori

Great hotel in downtown Jacksonville. Close to everything and very walkable. Staff were friendly and helpful.

Partner

10/10

Exceptional

06 Apr 2026

Paul

Staff were friendly. Location was amazing

10/10

Exceptional

03 Apr 2026

Kari

We stayed only 1 night while taking my son on a college tour. The hotel was clean and room was updated. We had a view of downtown and the St. John’s River. Check in was great with Emileigh. She was so friendly and welcoming, and she continued to greet us when we walked through the lobby during the evening. This area of downtown seems to be a corporate//financial district so not many open/walkable restaurants nearby on the weekend, therefore we ate dinner at the hotel restaurant. The food and drinks were good and there were some TVs on with March Madness games, which made my son happy. We chose to valet park, which was very easy and the car was quickly retrieved when requested. The employees at Starbucks were also very friendly. The only negative to this hotel is that if you are traveling with a group of friends, etc, there ia not a place to sit around and socialize or sit and drink your coffee in the mornings. The lobby is just the check in desk and maybe a couple of chairs off to the side. Overall we enjoyed our stay and would recommend this hotel to others traveling to Jacksonville.

6/10

Pleasant

01 Apr 2026

Tiana

PARKING ! the front didnt explain the parking and valet at all . its a parking lot across from them and they were hosting an event and they charged me $35 for just almost not even a whole hour !

Partner

6/10

Pleasant

29 Mar 2026

Julie

Parking was great. Room was clean but faucet in bathroom leaked couldn’t get the tv to work and no ice available on any of the floors.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Melissa

I had a guys on a business trip and they made it very convenient for them as a booking agent for them. I have never experienced such great staff service over the phone. They were very helpful and they were able to help us with our needs if you're ever in Jacksonville, this is probably one of the best places to stay, especially with such a helpful staff

4/10

Poor

22 Mar 2026

Lisa

The valet and entry to the hotel is very constricted and tight.

The hotel is clean, but aged.

The lobby and public areas have a very strong fragrance that is revolting - it’s just too much.

Room service never answered when we called; ice service did not work on our floor.

Would not recommend.

Business

6/10

Pleasant

15 Mar 2026

Samantha

The hotel was nice, I loved the bed. The sheets and comforter were so soft and cozy and the pillows were fluffy. The room was very clean, but I paid for a river view and could only see a small glimpse of the river between two buildings. The breakfast was expensive and wasn’t that great. The grab and go area was expensive. I paid $5 for a Diet Pepsi. Valet parking and self parking cost about the same, and I feel it was high. I just felt it wasn't worth what I paid for it, but it wasn’t bad.

Self

6/10

Pleasant

15 Mar 2026

Kimberley

Overpriced cold shower dripping pipe all night crap tea and coffee for price

Family

8/10

Excellent

08 Mar 2026

David

It’s an older hotel that’s located downtown Jacksonville. Does not feel very safe late at night.

10/10

Exceptional

06 Mar 2026

Karl

Perfect stay and so friendly

Self

10/10

Exceptional

05 Mar 2026

Crystal

Hotel was clean and the staff were friendly and very helpful.

10/10

Exceptional

04 Mar 2026

Jukieria

This hotel was so nice, from the family service for the team to adopted I really will stay here the next time I love this hotel

10/10

Exceptional

02 Mar 2026

Dannielle

I love the Marriott always a nice stay

4/10

Poor

01 Mar 2026

Petra

I found the experience to be quite disappointing. While the room itself was decent, several issues overshadowed my experience.

First, the night staff exhibited a shocking level of unprofessionalism. Upon check-in, I was greeted by a staff member with her feet up on the counter, which set a poor tone right from the start. The room was advertised as having a river view, but instead, I was faced with a view of the building next door.

The hotel's amenities were also lacking. I was surprised to find that the coffee shop in the lobby closes at 11 am.

Entering the lobby was another negative experience; the smell was offensive and unwelcoming. The elevators were filthy and appeared to have never been cleaned, and to make matters worse, a strong, nauseating perfume was constantly sprayed inside, making it an uncomfortable ride.

Overall, this hotel felt grungy and dated. Given the combination of unprofessional staff, cleanliness issues, and unpleasant odors, I would not consider staying here again.

Business Partner

10/10

Exceptional

27 Feb 2026

Karl

Room was nicely kept and has been updated

8/10

Excellent

25 Feb 2026

Isaac

Room was very clean and the staff was outstanding.

Business

10/10

Exceptional

23 Feb 2026

Matthew

For the price I got on Expedia it was a great value. Nice hotel, close to the football and other stadiums.

Family

6/10

Pleasant

15 Feb 2026

Karin

Shower didn’t drain well. The plug ins on the bathroom side of the bed didn’t work. I was charged for valet parking which I didn’t use but did have them fix when I checked out.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Sharon

Hotel is very clean. Stsff at front desk was very friendly and helpfull.

10/10

Exceptional

08 Feb 2026

Spencer

Property, staff, valet all amazing! Hats off to all!

Partner

10/10

Exceptional

07 Feb 2026

Lahaney

Isaiah in the front desk was truly amazing. A great host.

Business Self

10/10

Exceptional

07 Feb 2026

John

Everything was amazing

Business Family

10/10

Exceptional

01 Feb 2026

Sonserah

Perfect location. The room was clean and well kept. Staff was super friendly

Leisure Partner

6/10

Pleasant

31 Jan 2026

Susan

Staff was extremely cordial and restaurant food was excellent. Our room had a few issues including: the bed felt like it needed to be replaced, was lumpy and felt like there were ‘ruts’ from use; the toilet seat was broken; the TV was frustrating as the remote control had at least a 5 second delay after pressing a button; the only streaming service available was Netflix; the TV image flickered often.

Friends_and_family Family

6/10

Pleasant

28 Jan 2026

Daniela

The staff was amazing! the Front Desk and the valet team were really nice. Honestly the food was not good, we were expecting something way better being a 4 stars hotel. The bed and pillows were not comfortable, I asked for 2 extra pillows because I’m pregnant but it didn’t help, pillows were super flat.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Lisa

great room, great hotel

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Rosemary

The room was amazing. The view was gorgeous.The service was perfect.

Partner

10/10

Exceptional

26 Jan 2026

RoseMarie

Clean room great gym

10/10

Exceptional

25 Jan 2026

myrtle

The room was spotless. Front desk personnel got a great personality. Only thing they need is a microwave Can’t wait doe my next stay.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

RoseMarie

Clean room, staff, friendly, and the gym is outstanding! It was just redone and the equipment is so nice and so new. The restaurant menu could use some healthier options but other than that wonderful day.

Leisure Pet

10/10

Exceptional

25 Jan 2026

Gabriella

Great front desk service!
Excellent food at the bar/restaurant!
Bar service was top notch!
Rooms was clean and comfortable!

Can't say enough great things!

Leisure Self

4/10

Poor

23 Jan 2026

Sarah

Wifi barely worked. Picked this hotel just for the gym and no gym. No conditioner in bathroom as

promised elevators were al

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Pamela

Clean and newly remodeled

4/10

Poor

13 Jan 2026

Robert

the room when we entered had big puddle of water from leaking fridge, found fridge was defective after clean up, then had issues with thermostat and TV stopped working - all in the same night-first night. no soap, no tissues, and price was jacked up form original quote because of football game. very disappointed - expected better

10/10

Exceptional

07 Jan 2026

John

Clean, safe, friendly staff.

Partner

8/10

Excellent

07 Jan 2026

Elizabeth

Clean room, nice front desk personnel.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Leon

Yes

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Rashad

Everyone and everything

10/10

Exceptional

04 Jan 2026

Angela Saline

Wish I had more time!

Business_and_leisure Family

10/10

Exceptional

03 Jan 2026

Porsche

Clean room and pleasant staff.

Leisure

10/10

Exceptional

01 Jan 2026

Alejandro

Good experience

Leisure Family

8/10

Excellent

30 Dec 2025

Gary

Room was nice

10/10

Exceptional

29 Dec 2025

Michael

Clean rooms friendly staff

4/10

Poor

29 Dec 2025

Michael

The day i stayed i texted the hotel i didnt get a response until yesterday about a dirty towel being left in the bathroom the day i çheck in

6/10

Pleasant

26 Dec 2025

Dana

Out of water for 2 days in shop. Limited foid menu, limited options for food and beverage. Food average

10/10

Exceptional

21 Dec 2025

Mrs. Isabel Patricia

Excellent

10/10

Exceptional

19 Dec 2025

Krystle

Good option for the Jacksonville area. Had a great check-in and warm welcome with Sunshine at the front desk. She was so charming and answered all of my questions - very refreshing after a long trip. Great location, modern rooms. Just two notes - must point out the plumbing was so loud - when you flush the toilets or sink it was almost whistling for a few minutes even after the flush. Also I ordered a steak room service, and it came up almost cold in a to-go box. Both are things I think the hotel could fix easily.

8/10

Excellent

15 Dec 2025

Justin

Everything was really nice and had a great time.
Hotel staff and the JBar staff were amazing and very friendly. Towels could use an update some stains and a goat head on one. Bathroom needs a vent fan.

Leisure Friends

10/10

Exceptional

15 Dec 2025

Jose

Outstanding

10/10

Exceptional

14 Dec 2025

Brittany

It was a great hotel the staff was amazing

8/10

Excellent

13 Dec 2025

gary

Everything was very good. Clean room, amenities were fine,restaurant was fine. The staff was welcoming and helpful. Tayla, our server in the restaurant was excellent. The only drawback was the bed in our room. It was very uncomfortable, making sleep next to impossible.

Partner

10/10

Exceptional

12 Dec 2025

Jose

Quick, easy and friendly

8/10

Excellent

12 Dec 2025

DONALD

The breakfast was very good, room good, housekeeping good. Room service was quick but missing the soda my wife ordered - had to go to the lobby store to get a replacement (which they comped). On departure was asked if I wanted the final statement emailed, which I agreed to. It's now 5 days later and still no statement, nor is the billing complete yet.

Partner

6/10

Pleasant

10 Dec 2025

Brandi

Major, construction happening. Very loud!

10/10

Exceptional

07 Dec 2025

Tracy

Great hotel. Convenient to venue. Nice restaurant inside hotel. Beautiful view of the river. Would definitely stay here again

Leisure Family

10/10

Exceptional

06 Dec 2025

Bertelmy

Safe and very nice I can’t wait to come back

Leisure Partner

10/10

Exceptional

05 Dec 2025

Sherry

Valet service was exceptional!! ALL staff was very welcoming and helpful. Room was spotless. Very convenient location for visiting the Florida Theater.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Rashard

Good service

10/10

Exceptional

01 Dec 2025

Theresa

Hotel was convenient to the activities we planned.

10/10

Exceptional

30 Nov 2025

Kay

Very Clean and comfortable Everyone very friendly and helpful. Would definitely stay there again!

Friends_and_family Family

4/10

Poor

23 Nov 2025

Nancy

Everything was very clean. All the staff were polite and helpful. Bed was horrible. They said it was new mattresses in all rooms - lumpy felt like sleeping on moving bulges. The hard couch with a blanket on it was more comfortable than the bed. Breakfast was not included with the room (NO free breakfast) it was \"included with a fee\" per the desk. I did choose the free breakfast option when booking but wasn't going to fight over it. We didn’t have breakfast there.
Pool was closed so we couldn't even walk on the outlook to see the river all lit up. (We booked a \"Riverview\" room but the veiw was mostly blocked. Tried to veiw the river from outside, but we encountered 3x homeless people sleeping at the edges of the hotel property and felt rude to be bothering them. We will not return.

Leisure

10/10

Exceptional

23 Nov 2025

Jacqueline

Awesome

Leisure Family

8/10

Excellent

23 Nov 2025

Arti

Clean room overall, only disappointment was that there was no cleaning done for one of the 3 nights we stayed.

10/10

Exceptional

22 Nov 2025

laura

Friendly staff, clean room, great location

Leisure

10/10

Exceptional

17 Nov 2025

Theortra

A few bumps with valet and the room but the level they do service recovery is amazing!

Leisure Family

8/10

Excellent

17 Nov 2025

kristine

Staff and food were great. They could have let us know that the shuttle to the game was not part of Marriott services and would be very expensive. $40 to get 4 of us a mile away and then another $40 to come back.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Roberta

The heafty charge for parking! It would make more sense to charge the self park fee or the valet charge in the rate and have parking included as it would make the guest feel less nickel and dime. The valet was awful rude to me when I asked where self parking was located and if I could drop off our luggage then park he said no so we had to park and then roll our luggage over from the paid parking lot across the street. It felt a bit unsafe with the traffic not paying attention.

Business_and_leisure Partner

8/10

Excellent

15 Nov 2025

Nicole

Very nice room, but no self parking options

6/10

Pleasant

15 Nov 2025

Alex

Staff was generally great. The food was way too expensive for the lack of quality. Breakfast was pretty awful. It was very noisy in the lounge area.

10/10

Exceptional

15 Nov 2025

michael

Very nice accommodations

10/10

Exceptional

11 Nov 2025

Jelena

Everything was great!

2/10

Poor

10 Nov 2025

Amber

Somone walked into the room on their phone about an hour after we checked in. Ended up leaving and not staying the night as we felt unsafe with staff walking into the room unannounced and without knocking.

Family

6/10

Pleasant

10 Nov 2025

Franklin

Everything was great, room was clean and the staff was friendly. I am giving this a lower score because of the
$150 pet fee which I missed when reserving the hotel and is exorbitant! a $150 per night room turned into $420, just very frustrating. Impossible to travel any more and stay at a clean hotel without being milked dry.

Leisure Pet

10/10

Exceptional

10 Nov 2025

JOSE

Habitación

Leisure Friends

10/10

Exceptional

08 Nov 2025

Jamar

Good time

Partner

10/10

Exceptional

07 Nov 2025

Terry

Yes

10/10

Exceptional

02 Nov 2025

Kimberly

Every aspect was exceptional!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

STEPHANIE

Stayed overnight with husband just for a night.

Partner

10/10

Exceptional

28 Oct 2025

Shannon Rae

Check in was smooth and everyone was professional and friendly!

Business Self

10/10

Exceptional

26 Oct 2025

maria venice

Relaxing stay

Leisure

10/10

Exceptional

25 Oct 2025

daniel

Nice place. Nothing to do downtown. Other than that it was a nice place.

2/10

Poor

19 Oct 2025

Amy

Booked through hotels.com and prepaid. Billed for two of the three nights again at the property. Charged for valet parking but told it was self park with a $___five in/out fee on top of $___twenty per night. The paid valet parking was actually $_____ thirty six per night which they increased without notice on the third night due to an “event.” Hotel is dirty and in a bad area. “Housekeeping” failed to vacuum or wipe the bathroom down during the entire stay. Pictures and receipts to prove. Will have to dispute the charges through the bank as the staff was no help at all. Never. Again. Not through hotels.com or at a Marriott. Discount sites for discount hotels get you a discount experience. You can keep your “rewards” and so on. No interest. Deleting account and app.

Hilarious, requested to revise my review and leave out prices. All you need to know about hotels.com right there. Weak.

Business

6/10

Pleasant

17 Oct 2025

Christopher

The entire hotel needs a refurbishment. The elevators looked old and the decor was out dated. The entrance was very difficult to access with our rental car. The valet attendants were nice but overwhelmed with too many cars in a very small space. Had to wait a long time to get back into the drop off area on Saturday night due to a high number of cars trying to valet. The walls in our first room were very thin and we had an adjoining door to the next room. The walls were so thin that we heard the people in the next room having sex for hours and I had my daughter in the room with me. The next morning I asked for a different room without an adjoining door and they were very nice to accommodate us. We ate breakfast in the main restaurant on Saturday and had to wait a long time to get our food. We waited so long that the waitress told us to go up to the buffet and get something to eat because it was taking so long. The staff was very nice about the situation but it delayed our schedule for the rest of the day. When we only had one day to sight see, that is a big deal. Both of our rooms were clean and nice but that was the only bright spot of staying there.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Mercedes Brenya

Clean room

Business Partner

10/10

Exceptional

10 Oct 2025

Jacqueline

Great

Business

6/10

Pleasant

08 Oct 2025

Riley

Bed was bumpy. They need free breakfast. You need a key card entry on far back of building. Didn’t get my room was ready text until after I checked in. Valet took 20 minutes. Both major flaws. Staff was great.

Leisure Family

10/10

Exceptional

08 Oct 2025

David

Very friendly staff. Room was as advertised

Leisure