Southbank Hotel Jacksonville Riverwalk

8/10

Excellent

25 May 2026

Jane

Renovations going on making it hard to navigate the lobby. Carpets in hallway were dirty with debris (not vacuumed), no clock in room, no ice or soda vending machines, not enough towels for a two day stay, sticky bathroom floor. No access of a cart to carry luggage and packages, terribly uncomfortable pillows and bed covers, long check in check out process (lines and only 2 desk clerks).
Staff was great...both friendly and helpful, good restaurant, quiet hallways, room was clean, nice view of the river from room.

Family

2/10

Poor

25 May 2026

Christopher

I would definitely stay away from this property right now. I booked two nights through hotel.com and they never told me the property was under construction. We had no room service and roaches in our room. This was not the Marriott experience I’m used to. They were nice enough to give me some Marriott points, but at the end of the day, I did not receive the value for the money I spent for the room.

2/10

Poor

24 May 2026

David

Surrounded by derelict buildings, the property has a bombed out chic vibe. Construction dust is thick and plastic draped everywhere. Staff is apathetic and our room was untouched for 5 days by housekeeping despite requests. This place has deteriorated in 2 years. Avoid!

Family

8/10

Excellent

24 May 2026

Willie

Nice hotel very close to downtown, parking was easy even though there was a fee ( not by the hotel), staff check-in process was quick and easy, breakfast buffet onsite was very good with great variety, also had the option of ordering from the menu. Beds were extremely comfortable, rooms were quiet, would probably stay here again.

Partner

4/10

Poor

24 May 2026

Alejandro

I was very disappointed with my stay at Southbank Hotel Jacksonville Riverwalk. The hotel was under major construction, yet this was not properly disclosed before arrival. The property looked nothing like the photos advertised on the website or booking platforms. I have photos showing the actual condition of the hotel and would be happy to share them.

The service was equally disappointing. The front desk appeared understaffed and unorganized, and staff members seemed unfamiliar with basic guest service procedures. Housekeeping was also below expectations, and the room was not cleaned to an acceptable standard.

Overall, the combination of misleading advertising, ongoing construction, poor customer service, and cleanliness issues made for a very negative experience. I would not stay here again and cannot recommend this hotel to others.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Joseph

I chose this hotel because I had been on the road for quite a few hours and I wanted to sit at a bar and have a drink. The very first photo of their hotel is their bar and that’s why I chose it. Nothing on Expedia said anything about the hotel being under construction and unfortunately, there was no bar to sit at. I didn’t mind the dust so much but again it wasn’t listed that it was under construction. I believe it’s gonna be a beautiful hotel once its all done though.

Pet

2/10

Poor

19 May 2026

John

Things that went right: the breakfast was fine. And Keju on the check-in desk was a professional, cheery and very helpful person.
Things that aren't right: The rest of the check-in staff was morose and useless. Check-in took much longer than it should The hotel lobby is undergoing massive renovation -- it's ugly and dispiriting. In fact you could say that about the entire hotel: the carpet is blue and brown designed to hide dirt but ultimately just ugly, the hotel rooms are like prison cells as they have zero artwork on the walls, the lobby interior is grey concrete and exposed pipes, and there currently is no bar area. Why the renovation isn't disclosed on the hotels.com website is a mystery as we would haven't booked. The hotel phone in our room wasn't working at all and the TV kept asking how we were doing using some name other than our own. Finally, there was a function in our hotel on the night we arrived that prevented us from parking in the on-site lot we had already paid for -- ultimately, after driving around for ten minutes and finding nothing, we had to find an attendant and use valet parking. All this on top of an ironman competition weekend where the hotel raised its room rates 2-3x above normal -- you can only imagine how ripped off we felt. I have stayed at Marriott Bonvoy hotels in a number of cities and generally felt they were good and fair -- this one falls so far below the standard that Marriott should be ashamed.

Partner

6/10

Pleasant

18 May 2026

Amanda

There was a lot of construction on the property and the staff were frustrated. Check in was slow.

Partner

8/10

Excellent

17 May 2026

Ryan

They were renovating which wasn't nice to see!

Partner

2/10

Poor

17 May 2026

David

Hotel is in complete renovation. It was dirty and loud. Staff was rude. Pool was filthy with black mold and filled with leaves..
the restaurant was awful.

Partner

4/10

Poor

16 May 2026

Latosha

Shower wasn't clean,no black out curtains, most of the building were under construction, towels were dengy,ice machines were very far away from room.. i don't recommend.

Friends_and_family Family

2/10

Poor

15 May 2026

Keith

Not able to have hot or cold tea during breakfast at their restaurant and floors left me walking in sticky shoes.

Fire alarm triggered and told by valet it happens all the time.

No lobby restrooms due to construction

Family

8/10

Excellent

14 May 2026

Dillard

It was a little lacking

Partner

10/10

Exceptional

14 May 2026

Patricia

One night stay. All was good

Friends_and_family Family

4/10

Poor

11 May 2026

Kimberly

This hotel is currently under major construction, and unfortunately that was not disclosed on the website when booking. That was very misleading to guests.

The room itself was okay, but it did have a noticeable mildew smell.

I do want to recognize the front desk receptionist, who was very polite, professional, and apologetic about the situation and the lack of disclosure.

As a guest, I expect better transparency and standards from Marriott, as this is not typically the experience associated with your brand.

2/10

Poor

09 May 2026

Reina

This hotel was deceiving. Affiliated with Marriott i am very disappointed. The person running the valet made us park our own car and did not assist us with our luggage. The hotel is run down and under construction. The bed was horribly uncomfortable the bed linens were low quality. Extremely disappointed.

Family_with_children

10/10

Exceptional

09 May 2026

Harry

Our stay was very pleasant and the food both night and morning was great!

2/10

Poor

05 May 2026

Sandra

The hotel is under construction. The suite doors were not secure. Light from outside was visible around the entire door to the hallway and to the connecting room. The plastic around the door of the connecting room was visible and they started construction in the adjoining room at 7am.

Business

6/10

Pleasant

04 May 2026

Kahiem

there were renovations, however a lot of things didn't work in the room. i.e microwave t.v remote, and the lamps

Self

2/10

Poor

03 May 2026

Milagros

My staying was horrible, the hotel is in construction and they did not inform us. The room was nasty with the “ new upgrades” damaged. The walls are paper thin so don’t go with minors!. The next door guest hold a party until 3 am and did not consider others. The amount of noise in the hallway was insane. I have to early check out and move to another hotel. Not recommended at all.

Friends_and_family Family

8/10

Excellent

03 May 2026

Roxanna

We didn't expect parking fees or the reconstruction and dust.

Partner

8/10

Excellent

02 May 2026

Jessica

this property is currently under a major reno/contruction. it was not mentioned on hotel website or hotels.com that i saw, but maybe i missed it, so dont go by the pictures. that said, think when done it will be nice hotel. is older, rooms ok, need better lighting, nice shower soaps. great location, for us anyway. on the river, riverwalk. nice area, walkable. bar and restaurant onsite are in a temp status but was fine, staff was great. booked the breakfast for 2 $10 at time of booking great deal, cooked to order off menu. would stay here again, after the reno

Partner

6/10

Pleasant

28 Apr 2026

Melissa

Rooms are nice

Partner

4/10

Poor

26 Apr 2026

Eugenia

This property is currently under construction which is gone, but HOW ABOUT PUTTING THAT ON HOUR WEBSITE! Also, partial river view doesn’t have microwaves in there room it’s on the first floor, Smh

Friends

6/10

Pleasant

26 Apr 2026

Benjamin

We’ve stayed here numerous times in the past, which is why we came back. We were not told that the hotel was being significantly under construction. This was loud, noisy, messy and inconvenient. The room was nice enough. Parking is $16 for self parking and $22 for valet parking, where it was previously free. The outside is also poorly maintained with many broken sidewalks.

Pet

8/10

Excellent

26 Apr 2026

mishelle

Clean room. Property under large remodel. Ck in people were not friendly

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

John

Under construction

Partner

8/10

Excellent

24 Apr 2026

Elizabeth

The hotel was under construction, which would’ve been nice to know before arriving, but I think it will be nice once it’s finished. Room was clean, the hotel is easy to get to, you must pay to park here, which also would have been nice to know.
All in all, we would stay here again. Close to VyStar Memorial Arena which is why we stayed here so that’s a plus.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Belinda

Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel.

Partner

8/10

Excellent

19 Apr 2026

Mary

It was fine for the money. Close to downtown.

Partner

10/10

Exceptional

19 Apr 2026

Sam Roberta

The staff was great especially Miss Dee and Mary the hostess.

Family

4/10

Poor

17 Apr 2026

David

Hotel was in poor shape. Smoke detectors in the hallways were taped up, so they couldn’t have worked. Linens on bed were terrible. Pillows were tiny. Towels in bathroom were a mix between cardboard and sand paper. Fire alarm went off at 1;30 am, all guests were left standing outside and no one notified us that it was safe to go back in. We eventually just went in on our own.

Partner

4/10

Poor

14 Apr 2026

Tracy

Hotel was in the midst of a much-needed renovation. It would have been nice to know this prior to our trip. At the restaurant, which only had a handful of customers, we ordered a drink at the bar and food to go. The bartender was extremely inattentive and actually stood with his back to us talking with a couple of guests. It took almost an hour to get a sandwich to go from a restaurant with limited customers. We reserved a river view room and this was verified at check-in. Our room faced a parking garage and a roof top. When questioning the front desk, we learned that their rooms were incorrect in the system. A refund of the difference in room charges would have been a nice gesture. This property definitely isn’t reflective of what I expect from the Marriott brand.

4/10

Poor

12 Apr 2026

Lorri

Unimpressive from location, condition, cleanliness, staff, parking, and pets. Selected bc pet friendly hotel. NOT pet friendly. Best I could say would be - pet fee. No place for pet to go, no staff could guide us in where to take our pet for the restroom. Massive renovation, hotel empty and open, unlocked rooms on the floor which was just creepy, linens stained and in need of replacing. Carpets old, hallway walls needed repainting. Just pass. The price was enough where even a low end moderate hotel would have been better. I would liken this location to a super8. Just PASS.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Kathryn

Hotel was undergoing renovations, which made for some inconvenience.

Family_with_children

8/10

Excellent

11 Apr 2026

NICOLE

Very clean. Bed fairly comfortable but pillows were awful. Staff was friendly. It was nice but nothing spectacular. Pretty good prices.

Family

10/10

Exceptional

09 Apr 2026

KIRTLEY

Great hotel

6/10

Pleasant

09 Apr 2026

Bobby

Did not clean the room on daily

Family

6/10

Pleasant

07 Apr 2026

Alexus

Didn’t eat breakfast

10/10

Exceptional

06 Apr 2026

marina

Excellent location - across from RiverWalk. Great restaurant adjacent to the hotel - Chart Restaurant. Views of downtown. Avis/Budget car rental on site - so convenient.

Partner

8/10

Excellent

06 Apr 2026

Chris

The staff were helpful and accommodating-great! Breakfast was awesome. Location is right on the Riverwalk. Renovation is underway in many parts of the hotel.

Family

2/10

Poor

05 Apr 2026

erin

Under construction. Awful experience.

10/10

Exceptional

05 Apr 2026

Timothy

Hotel was going through renovations which limited some things. The staff was excellent and made the most out of every situation. They too are navigating through the renovations. Will go back once renovations are complete, want to see the end result.

Partner

10/10

Exceptional

05 Apr 2026

ALMIR

Great service by the employees

Friends

8/10

Excellent

04 Apr 2026

Youngcheol

Good

8/10

Excellent

03 Apr 2026

Karen

Under a major renovation. Our room was clean bed was comfortable,we didn’t hear any noise from the renovation The pool area was not inviting. No real area to relax outdoors. We had dinner at the hotel. Staff was friendly food was good.

Partner

2/10

Poor

03 Apr 2026

John

They need to advertise upfront that this hotel is currently under major construction.

6/10

Pleasant

03 Apr 2026

Arnold H Tuck,

I had to ask several times for towel replacements and the dirty towels removed. I was waiting to shower until I received my towels. I asked for house keeping and never received it.
I don’t recall the woman’s name at the front desk who took it upon herself to get me towels. She went above and beyond her duties to take care of that for me.

Self

2/10

Poor

03 Apr 2026

Nataijah

The hotel was under construction no one told us this before we booked! Also our room wasn’t very clean there was hair everywhere. Staff wasn’t the most friendly

Partner

8/10

Excellent

31 Mar 2026

Melvin

Average

Family

8/10

Excellent

29 Mar 2026

Alexandra

Clean room, comfortable bed. Nice location on the river.

Family_with_children

10/10

Exceptional

29 Mar 2026

Ginger

We love the comfortable beds, staff and quiet convenience of Southbank. Great value. We stay here often.

10/10

Exceptional

28 Mar 2026

Ginger

We love this hotel.!!!

6/10

Pleasant

27 Mar 2026

Shaquitah

They didn’t tell me the hotel was under construction. My tv was broken also

Friends

8/10

Excellent

25 Mar 2026

Luke

Clean and tidy. A bit dated and at the time of staying, some works going on in the venue. The bar closes fairly early for a Hotel.

Partner

10/10

Exceptional

23 Mar 2026

Mediha

It was a short stay, but staff and the facility were great. Did not have a chance to use any amenities. Would go again.

Partner

8/10

Excellent

23 Mar 2026

Jessica

We needed to change hotels and they made it very easy with no additional fees for the change in our plans.

Partner

10/10

Exceptional

23 Mar 2026

chantell

Had so much fun

Family_with_children

6/10

Pleasant

21 Mar 2026

Lenny

The hotel is doing some majir renovation.

8/10

Excellent

21 Mar 2026

Nicholas

Hotel was nice but they were also in the middle of a remodel. Ended up in a handicapped room for so e reason they had nothing else available. Was also under the assumption that we would have a Riverview but I don't think any of the rooms are actually Riverview. Bed was comfortable and room were fairly clean. Wifif was very sketchy at times so we just used our hotspots when needed. The restaurant next to the hotel \"Chart House\" was amazing, I would recommend this hotel again but I would wait till the new construction is completed.

Partner

10/10

Exceptional

16 Mar 2026

Devonte

The parking is far unless you got valet

4/10

Poor

16 Mar 2026

HAMIDREZA

Staff is very friendly. However, this hotel is under active construction. I didn’t know that before booking.

6/10

Pleasant

16 Mar 2026

Mary

Common bathrooms were dirty, hotel is under construction

6/10

Pleasant

07 Mar 2026

Alicia

The last time I stayed at the hotel was back in 2017. After this stay in 2026, I will never go back, rude staff, on top of construction, I won’t mention the bad drinks at the bar.

Partner

6/10

Pleasant

05 Mar 2026

Chad

It should be mentioned during the booking that the entire hotel is under construction.

6/10

Pleasant

05 Mar 2026

Nancy

Property is under construction. Cleanliness was not the best. The hotel does need updating. Most staff were wonderful. Some staff were not.

Partner

6/10

Pleasant

02 Mar 2026

Brian

Construction was going on when we stayed

10/10

Exceptional

01 Mar 2026

Jared

Clean quiet and welcoming

4/10

Poor

28 Feb 2026

Ronald

Staff was excellent! But there was remodeling going on so it was noisy, the showers leaked all over the bathroom, had to use towels to walk on, the breakfast wasn’t worth the extra money, it was a “free” breakfast at best. Not made to order. There was a a/c vent in the shower, the toilet felt like it was loose. Definitely not the Marriott top quality I’ve stayed at recently.

Family

6/10

Pleasant

28 Feb 2026

Barbara

Over priced for a hotel in the throes of construction. Not in a great area Breakfast (paid for separately from stay was pricey for the average hotel buffet to hat is typically free in other places. But did the job for a 2 night stay.

Partner

8/10

Excellent

27 Feb 2026

Arthur

Great

Friends

4/10

Poor

24 Feb 2026

Shandrika

Stains on the bed sheets
Toilet was running the entire time
The construction while trying to relax in the daytime was a bit much
2 people tried walking in our room before checkout thank god we had the latch on the door

Partner

6/10

Pleasant

24 Feb 2026

Albert

No
Room and Amenities

Family

10/10

Exceptional

22 Feb 2026

bernie

Staff was nice and respectful

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Darwin

Room was good but the construction at the hotel sucked

Friends_and_family Family

2/10

Poor

21 Feb 2026

Terri

There were people being very loud in the hall and in the room across the hall from us that night. They were laughing very loud and talking loudly. People were coming and going from the room constantly and slamming the door. I reached out to the front desk three times between 10 PM and midnight and nothing was done. I had to leave my room at about 12:15 AM to talk to these people on my own. It was very stressful. I complained the next morning and The hotel would only give me a 10% discount because I used Expedia. I am seeking more compensation for this awful experience.

Partner

10/10

Exceptional

20 Feb 2026

Wayne

Very clean and spacious

8/10

Excellent

20 Feb 2026

Kyle

Nice room and located right at River walk. Ruth Chris’ restaurant is right there and was outstanding

Partner

4/10

Poor

19 Feb 2026

Errick

The room was not attended to during my stay, the bathroom towels were not changed, nor were the sheets on both beds. Understandably, the hotel is under construction, but for the price, the sheets and towels could have been changed.

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Rebecca

The room was clean. The construction was a bit loud. The parking lot needs repairs. There are potholes.

6/10

Pleasant

18 Feb 2026

Luke

The price was reasonable, but when we checked in, we realized why. The lobby was getting renovated, so we were nervous that we might get woken up by noise. Luckily, they gave us a room very far away from the lobby - kind of a long walk, but we were grateful to be able to sleep.

We checked the hotel bar prices - $12 for a glass of wine I can buy a bottle of for $6; not a good look. I get it, hotels and airports raise their prices for no reason, but you're essentially selling Barefoot wine for $12.

They also didn't have any place to buy amenities which made it difficult to get a few things because it's definitely not a walkable area. No worries, we stopped off at the grocery store - but when we needed water at the end of the night, they only could offer us 2 tiny bottles because \"that's all they had\".

The staff was very friendly. It was only a 6 min Uber to the Florida Theatre. I don't think I would stay here again.

Partner

10/10

Exceptional

17 Feb 2026

Andrey

We had a very pleasant stay at Southbank Hotel by Marriott. Overall, everything was great from check-in to check-out. The staff was welcoming and professional, the room was clean and comfortable, and the entire property felt well maintained.

The location is convenient, and the atmosphere was relaxing. The only small suggestion would be that the towels could be a bit newer, but that didn’t take away from the experience.

Everything else was excellent, and we would definitely stay here again. Highly recommend

10/10

Exceptional

16 Feb 2026

Timmeshia

Room was spotless, staff were nice and helpful.

Partner

10/10

Exceptional

15 Feb 2026

Wendy

Good location, comfortable and friendly staff.

Partner

10/10

Exceptional

15 Feb 2026

James

Easy check in, staff was very helpful. Convenient location.

Leisure

8/10

Excellent

15 Feb 2026

Xiaohong

Clean room. The breakfast I have paid but I need to pay for juice additionally.

Leisure Family

10/10

Exceptional

14 Feb 2026

Kevin

Clean room and great staff

4/10

Poor

14 Feb 2026

Harold

Loud music from other rooms way into the early am. Had to call front desk 3 times to address the problem.

6/10

Pleasant

12 Feb 2026

Ralph

Staff was great Traveling around the country this is the first hotel with no blackout curtains, fact is only sheer curtains, no shade Really sucked trying to sleep with outdoor spotlights lighting the room

6/10

Pleasant

08 Feb 2026

Kelli

Room was ok. Parking was not clearly marked and there was a McDonald’s French fry on the floor in front of our room for the duration of our stay. We didn’t put it there, and legend says it’s still there to this day.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Kristen

Staff were incredibly nice and patient with questions. The location of the hotel was great. It was also very clean.

Partner

4/10

Poor

08 Feb 2026

Tucker

Room was small but adequate. Plugs did not work to charge my phone, etc. Was not told that their was a $100 deposit just to use it for paying to park?? Never stayed in a hotel that you had to \"pay to park\" there...

Partner

8/10

Excellent

06 Feb 2026

Mia

Clean and neat room

Business_and_leisure

6/10

Pleasant

01 Feb 2026

Aubrey

The room was a little disheveled. Not all the lights work. There were really small pillows and only a couple of them. The bathroom had a strange smell but the staff was very friendly

10/10

Exceptional

01 Feb 2026

Venter Wright

Nice room courteous staff

2/10

Poor

31 Jan 2026

Donald

By travel bags were stolen in room, suspectfully from workers cleaning the room

2/10

Poor

31 Jan 2026

rolando

During a five-day stay, the room was never cleaned. The facilities are in poor and outdated condition. The bathrooms had a constant unpleasant odor. Additionally, the surrounding area felt unsafe, and the overall environment was negative and uncomfortable.

Business Self

8/10

Excellent

31 Jan 2026

Jeremy

Room was ok. Was not a fan of there being no breakfast included with the stay and they give you the option of paying $17 to self park or $22 to “valet” but I understand the location being downtown only allows them a small spot as far as parking spaces goes. I just wish. That aspect were brought to my attention before I booked, but it is understandable that they do not want to advertise their product by saying “by the way, we don’t give you free breakfast and you have to pay extra for parking here”. Other than that, this day was OK. You can tell the place is going through renovation but the location was a great spot right by the Riverwalk which was nice to enjoy during the daytime. Hoping they eventually get to the level of what is expected in all other Marriott locations.

Business Family

8/10

Excellent

30 Jan 2026

Roderick A.

Hotel very nice, and clean! Two guys at the bar (bartenders) were Awesome, very friendly, and attentive. Bar area was full of people socializing, but the guys kept the drinks & music flowing with a smile. They made are stay enjoyable

Friends_and_family Family

4/10

Poor

29 Jan 2026

Tiffany

Poorly lit lobby and shower was dirty. Beware! The lobby had limited lights on during the our entire stay. I had to clean the shower before use. Service was awful. Our 2nd night, the 2 comp bottles of water was not in the room. When asked about it at the front desk, we were told they had non and did not plan to restock. Hotel may have been under renovations, unclear. Reviews were good on Expedia but it does not live up to the Marriot brand.

Leisure Partner