Name: Magnuson Hotel Jacksonville Downtown
Address: 2228 Phillips Highway, Jacksonville, 32207, US

10/10

Exceptional

17 Jul 2026

Rickey

I have been staying there during a business trip for work and I have had no issues

Pet

8/10

Excellent

15 Jul 2026

JAMES

all was good except the breezeway where the washer and dryer, ice machine and soda machine is located. water all over the floor for over a year and nothing has been done about it except the maintenance crew sweep it out?? have told the clerks several times about the issue and that say the owners have been notified?? but no action taken. I took photos and wish there was a way I could send them to you.

8/10

Excellent

12 Jul 2026

Rickey

Quite

2/10

Poor

11 Jul 2026

Matthew

Poor condition wnd not safe stay

Self

2/10

Poor

09 Jul 2026

Toni

Parking being included was the only perk. The staff was rude, the place is old and run down. The shower was dirty and held together with electric tape, water pressure was terrible. You could here the people next to you through the adjoining door all night. You could here the people behind you through the vents in the bathroom, and smell their weed...the door to the outside let in light and bugs all the way around.
Breakfast was coffee and a busted juice dispenser and empty waffle batter machine and the lady running the desk could not care less.
The bed was comfortable and the sheets were clean. The floor was filty!!

Self

6/10

Pleasant

08 Jul 2026

john

😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎💋😎😎😎💋💋😎😎😎😎😎😎😎😎😎😎😎

6/10

Pleasant

01 Jul 2026

Tim

It’s what you expect for the price. No pool though

8/10

Excellent

29 Jun 2026

Ruth

There is no pool, which is one of the reasons I decided to stay there. The staff was helpful. Good motel for the money. Enjoyed microwave and fridge. But besides those amenities it's pretty basic. But it was all I needed. Would stay again.

Self

6/10

Pleasant

20 Jun 2026

CORALY

Solo para dormir.

Family_with_children

10/10

Exceptional

14 Jun 2026

Rickey

The staff was awesome and I’m still staying there until im done with work

Self

8/10

Excellent

09 Jun 2026

Denise

I liked the early check in. They were very helpful with that.

Self

2/10

Poor

07 Jun 2026

Dave

Only if you need a room

Self

6/10

Pleasant

23 May 2026

Carrie

Property has just come under new management/ownership. In need of remodeling, For the price ok

Friends

2/10

Poor

17 May 2026

Elinor

The night manager is a total rock star. Excellent man! He even brought me my doordash that was not dropped off at my room like i had requested. Ok, there are people just hanging out there, coming and going in the parking lot. Looks like drug activity among other things i saw. Some of the rooms had their doors propped open with clothes baskets at midnight. I was very uncomfortable. It made me feel semi safe that the manager was on top of things so well! The room though! I wish i could upload my video of that room. There was a substance on the nightstand unidentifiable, the hinges on the doors were rusty. The curtain was broke had to pull it to and close the curtain in it the rack u lay your luggage on was rusty. There were multiple holes in the baseboards. The paint was peeling off of the ceilings. Holes in the walls. The bed slept well. At least it was clean. This is the very last stay there for me. You absolutely get what you pay for! Oh and there is one set of stairs on each side of the building. Dragging luggage up those is crazy!

Self

8/10

Excellent

17 May 2026

Donald

Check in was easy, fast and accurate. They have someone on site 24/7. The staff was all very nice, Consuela was very nice at check out and the other mornings I was in for the continental breakfast,the other two ladies I dealt with were also very pleasant. I called in before my arrival and Dan was very helpful.
The room was as advertised. It had a coffee maker, fridge, microwave, TV with cable, iron & ironing board, and a hair dryer. The room was also clean, and housekeeping did come every day and clean the room, change my sheets and make the bed, and I noticed they actually cleaned the floors too. There were minor issues in the room but nothing major.
I didn't visit the pool area (if there is one - I didn't look for one) so I cannot comment on that.
The parking lot was well lit, clean, litter free, and the building itself was not bad for an older structure.
The location was perfect for my needs being only two miles to the convention center, right off the major interstate, under 8 miles to the Amtrak Station, and not too far from the Airport. It was also close to the downtown area. The neighborhood did seem a little rough and there were no restaurants, gas stations, or stores within walking distance but they were all about a mile or so down the road and very close by driving.
Overall this was not a bad place especially for the low rates compared to the other hotels in the area.
I would stay here again if the price is right.

Self

2/10

Poor

17 May 2026

Mariana

First: this hotel has a lot of nice pictures. Don’t believe any of them. It makes it look like a nice hotel even for a one night which is what I needed and it is actually a corner side motel in front of another one that looks as sketchy. The check in area is not a lobby, it’s through a window with no mic so you’re forced to speak through the drawer.
Second: there is no pool. I don’t know if there ever was one. There’s a pond behind a barbed wire fence in the back of the property.
Third: when you want to make a reservation it says that non smoking rooms are non refundable. Smoking are. So of course in order to protect your money you go with the smoking refundable ones. What they don’t tell you is that once you check in you have 20 minutes to ask for a refund. If not, they try to accommodate you in another room. I personally did not want to stay.
Fourth: the whole building looks and feels as if something illegal is happening in any of the rooms. The room was dirty and the air was completely saturated with smoke of cigarettes and MJ. The maroon comforters had “bleach” stains on them. The trash can was already used. The beds felt humid and cardboard like. The furniture was banged up and the base of the bed was kinda disassembled. It was metal so it’s dangerous when it eventually falls. It was unacceptable even for one night. We spent 25 minutes there reading reviews and looking for some other accommodations because it was impossible for us to feel safe of comfortable there.

Business Friends

2/10

Poor

08 May 2026

laverne

No pool

6/10

Pleasant

07 May 2026

laverne

There is actually no pool at all. Not sure if there ever wss a pool. You ca. Get cheaper prices so shop around. Ladies work hard cleaning ,maybe a little upgrade on curtains .there is an occasional loiters but security shewd them off.

Self

6/10

Pleasant

02 May 2026

laverne

There is no pool

2/10

Poor

13 Apr 2026

Shirleyann

Roaches in the bathroom and in the room and the front desk staff at check out was very rude and didn’t wanna give me the owner information

Family_with_children

2/10

Poor

12 Apr 2026

Rosetta

I never got to utilize the property because they did false advertisement and said they had a pool. They do not have a pool. They need to take that picture down because there is no pool available on this property.

Partner

6/10

Pleasant

12 Apr 2026

Benjamin

Ants in the bathroom, mold in caulk around the bathtub, rust at bottom of bathroom door frames and no drain stopper in sink.

Self

2/10

Poor

12 Apr 2026

Tasnuva

Do not stay at this place. Highly unsecured surroundings, terrible staff, and no basic facilities.

Friends

4/10

Poor

08 Apr 2026

Shawn

No pool maids never cleaned the room had to switch room

Self

2/10

Poor

07 Apr 2026

wayne

what appeared to be a red light such as a lasar light was shined thru the wall from the room next to me and the same from the room above. something was going on there.

Self

2/10

Poor

07 Apr 2026

MOHAMMAD SHAMIM

Not recommended. I booked a smoke-free room. However, when I entered the room, there was a strong smell of smoke. We could not sleep well because of the bad smell. And there is no ventilation in the room. However, the front desk staff is good.

2/10

Poor

05 Apr 2026

Sandra

I made the mistake of walking around the room barefoot. Within a few minutes the bottoms of my feet were black. Towels so thin they would work as window screens!! Toilet rocked and felt like it was going to topple over. Needed to flush twice for each use. Coffee maker didn't work, even the replacement we requested. No butter or margarine for waffles.

Partner

10/10

Exceptional

05 Apr 2026

sandra

No pool

Self

4/10

Poor

04 Apr 2026

Zakila

They advertise a pool BUT they don’t have one. The covers had stains, & you could tell they painted over mildew inside the room we were in. Thankfully though they didn’t have any bugs inside the rooms.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Emory

Was not allowed to check in.

Scottish inn was happy to have another black
Earlier this month
Magnusson did not allow the same exact black man access

They are literally next door to each other.
They are literally owned and managed
by the same group

...Similar to black and white water fountains.

I am truly hurt

2/10

Poor

30 Mar 2026

Dominique

The room smelled horrible and was unsafe asked for a refund and they refused I also got bite by bugs well in the room.We had to sleep in our car.

Family_with_children

2/10

Poor

30 Mar 2026

Lauren

Room and staff were horrible

Self

2/10

Poor

29 Mar 2026

Rijo

The toilet did not flushed and the room smells horrible

Partner

2/10

Poor

28 Mar 2026

Thimas

Cockroaches everywhere staff didn't want to do anything. Do not recommend

Partner

2/10

Poor

27 Mar 2026

Lamarcus

If you need a room for the night only and I do mean for a night.

10/10

Exceptional

25 Mar 2026

Lothan

Convenient location for the price

6/10

Pleasant

22 Mar 2026

Jan

You get what you pay for, if you can set your expectations you'll find a decent spot to rest.

Self

10/10

Exceptional

21 Mar 2026

sandra

There was no pool.

Partner

8/10

Excellent

20 Mar 2026

Michael

I was comfortable

Partner

2/10

Poor

19 Mar 2026

Jakeeco

Dirty nasty staff

4/10

Poor

16 Mar 2026

Phyllis

The bed was surprisingly comfortable. The young lady who checked us in was kind and helpful. The location was ideal for visiting a family member in the local hospital.
Unfortunately, the room was not clean, bugs plentiful and did not feel really safe after dark. Other than convenience and price, I could not recommend it.

Partner

2/10

Poor

15 Mar 2026

Robert

No pool its a scam

10/10

Exceptional

15 Mar 2026

Ireneo

Interior paint & bathroom fixtures need upgrading. TV signal is great

Family_with_children

2/10

Poor

15 Mar 2026

Zachary

No pool, staff was nice it

2/10

Poor

14 Mar 2026

Chris

No pool

8/10

Excellent

20 Feb 2026

Debra

The room was okay I enjoyed my stay

2/10

Poor

19 Feb 2026

Todd

I ended up leaving before the end of the night. there were holes in the wall. it reaked of smoke and bodily fluids. there were prostitutes walking up and down the parking lot offering services to me (and my wife). our uber driver told us we should leave it is unsafe. the worker would only talk to me from outside. i cancelled my entire evening plans and went home.... to unsafe and it made us miserable.

Partner

2/10

Poor

19 Feb 2026

Arlene

The staff is friendly. The room was clean but unappealing and with a torn curtain at the window. The bed covering and the curtain need to be changed / updated. Old looking interior. The environment does not feel safe. At arrival midnight, check in was done through a small window with guest outside on the street in the cold. Will never go for this hotel ever again.

Self

6/10

Pleasant

14 Feb 2026

Suzanne

This place is not in the best part of town. It doesn’t resemble what is shown in the photos. Fencing around parking area and the check in is done with the clerk behind plexiglass. Check in was fairly easy. The room is old. The bed was quite comfortable with fresh linens. The bathroom was clean. Old, thin towels but adequate. It was very loud with traffic right near our room. All in all, it met our needs for a place to sleep and shower

Leisure Partner

6/10

Pleasant

03 Feb 2026

Vada

Ok

2/10

Poor

02 Feb 2026

Victoria

The hotel was not maintained well. Breakfast was very basic just waffles cereal and after I fixed my waffles they said it wasn't anymore better to be used. Which made a another customer upset with me I only made one waffle per guest in my room. Staff was mostly friendly. But I would not recommend staying there to anyone unless they just needed a place to rest and they didn't have enough money. The beds were hard and left my back hurting.

Business Family

10/10

Exceptional

31 Jan 2026

Vertez

All of the above

10/10

Exceptional

28 Jan 2026

Michelle

Staff is the best the rooms were clean the security at night makes you feel safe.

Friends_and_family Family

2/10

Poor

12 Jan 2026

Heather

You get what you pay for. Nasty rooms, junkies everywhere, they also told me I’m banned from renting again because I had a service dog with me.

Business Family

4/10

Poor

06 Jan 2026

Reginald

There was the most underwhelming, judgmental , front desk clerk who was rude,, asked me to leave the lobby and go outside to the window,. To check in . She was the only one working , however. She was slow, didn’t know much about customer service, spoke almost UNINTELLIGIBLE ENGLISH, and had the audacity to turn her back as I waited for her to recognize ME? I didn’t appreciate that at all and I will be speaking with management regarding her behavior.

2/10

Poor

04 Jan 2026

Zacaria

if I had an option for negative reviews, I will. Rooms are beyond dirty!!! Stinks like a box of cigarettes but shows no smoking?? Toilet overfilled and water all over the floor, maintenance didn’t bother to come by and clean it, office didn’t even care when it was reported she gave a plunger and told us to take care of it she was too busy stuffing her face instead of helping, beds are itch, save time and money this hotel is NOT it, first time in Jacksonville so I wasn’t sure what to expect. Therefore worse experience I ever had in a hotel stay, not even pet friendly hotels are this bad!!! - negative stars

6/10

Pleasant

29 Dec 2025

Richard

Staff were great. Very pleasant and helpful. The room was in disrepair, the toilet barely worked, the paint was stained. the tile in the bathroom was damaged. Beds (full sized, not queens) were OK at best. Outside noise was terrible.

Friends_and_family Family

2/10

Poor

22 Dec 2025

DEMETRIOUS

Terrible management. Confrontational and unprofessional.

Self

2/10

Poor

16 Dec 2025

James

I reserved an ADA room. Which was occupied when I arrived. I looked at their next room available it had candy wrappers on the floor. Dirty towels on the counter, dried hot chocolate spilled on the floor ( at least I hope it was chocolate) Roaches. I could not stay there. I asked for a refund and sleep in my car at a rest area. I would give them less stars if possible.

2/10

Poor

08 Dec 2025

Tiandra

Took about 20 mins to check in. The place was dirty. The TV was unstable. Popcorn ceiling was peeling and roaches in the bathroom.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Brad

Everything was fine

8/10

Excellent

09 Nov 2025

Marissa

The lady at the front desk was very friendly! The room smelled like mold but was pretty clean. I also really like that they have security at night, that definitely made us feel safer!

2/10

Poor

04 Nov 2025

prince

We pulled into the parking lot and were so much not impressed...there was a very large man prowling on the sidewalk beside the window provided for check ins....no admittance to the inside to do that. When my husband walked over to check in, the large man back and began talking about shootings there, the desk person told my husband there was a 24 hour security person. The large man continued to hang around my husband until he finally told the check in person to cancel our stay. I think that employee agreed it was not safe for two senior, disabled persons to stay there.

Partner

2/10

Poor

02 Nov 2025

Trystia

DO NOT STAY, black mold coming through the ceiling, roaches, rusty luggage rack, stained bedding. They have no clean room, wont give refunds either.

Leisure Family

2/10

Poor

28 Oct 2025

Maria

Did not see a pool in the hotel. The room smelt like cigarettes and nasty

2/10

Poor

26 Oct 2025

Kelly

The property itself in the area of the hotel looked to be rundown and in a bad area I felt unsafe.

Leisure Self

6/10

Pleasant

24 Oct 2025

Kevin

This is one of the need a room kinda places, very old, but was very clean.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Ysidoro

Nice place for the price, poor breakfast, friendly staff.
Complained on review for darkness outside the first day and it was corrected immediately.

Leisure Friends

6/10

Pleasant

19 Oct 2025

Linwood

It was ok for the money

6/10

Pleasant

15 Oct 2025

Sharif

.

8/10

Excellent

14 Oct 2025

Eric

It’s was ok for the price but noisy at night and a lot of people loitering around the property.

Business Partner

2/10

Poor

05 Oct 2025

Maria

The staff was very sweet. But the type of people that stayed there when we did was either drug addicts or inappropriate individuals. We were kept up most of the night from people arguing, pacing in front of our door or talking inappropriately. My wife was harassed by the men that were upstairs. The room itself wasn’t the best but it’s expected with how much the hotel cost. But when we lifted the sheets up to help out the cleaner (not having to do it). We noticed that we were sleeping on top of crumbs and trash that was left on the mattress cover.

Friends_and_family Family

4/10

Poor

22 Sep 2025

Shirley

Property is in poor condition. Does not feel safe.

8/10

Excellent

21 Aug 2025

Chauntinella

The location is quiet

Leisure Friends

6/10

Pleasant

14 Aug 2025

JAMES

Ice

all was good except the ice machine was not working on Saturday or Sunday? (what a let down? no ice??)

Self

8/10

Excellent

31 Jul 2025

Heather

Decent place to stay for the price and clean.

Leisure Family

10/10

Exceptional

20 Jul 2025

Alfonso

My stay

Everything was good, the only issue I had is that it was flies and gnats in the room

Self

2/10

Poor

16 Jul 2025

Verified traveler

The phone cord was ripped off the wall, the bathtub had ants, the hair dryer did not work. The blanket had cigarette burns.

10/10

Exceptional

29 Jun 2025

Ebonicia

Stay was great

Business_and_leisure Family

6/10

Pleasant

23 Jun 2025

Ernell

Non

Self

10/10

Exceptional

14 Jun 2025

Ebonicia

Great experience

Business_and_leisure Family

10/10

Exceptional

12 Jun 2025

Ebonicia

My stay was great

Business_and_leisure Family

10/10

Exceptional

11 Jun 2025

Ebonicia

Great stay

Business_and_leisure Family

10/10

Exceptional

08 Jun 2025

Ebonicia

My stay was great

Business_and_leisure Family

10/10

Exceptional

31 May 2025

Ebonicia

Great

10/10

Exceptional

31 May 2025

Ebonicia

It was great

Business_and_leisure Family

10/10

Exceptional

28 May 2025

Ebonicia

Everything was great

2/10

Poor

17 May 2025

Verified traveler

Ick

The place sucked. The staff was worse

Partner

10/10

Exceptional

16 May 2025

Shomari

Awesome place

4/10

Poor

04 May 2025

Verified traveler

Disappointed

Oof, where to start. First, upon check in we didnt get the type of room we booked online. Ok, fine give us whats left. Yes its cheap so we should have known what we were getting into. Everything out dated, very loud guests and cars. Homeless people everywhere, roach poo on the tiolet paper, leaking faucet in the bath tub. Just an uneasy area, old and dirty. Bonus is it was in the city and close to the stadium which is where we needed to be. Would not stay again, would stay farther from destination. Disappointed

Business

10/10

Exceptional

18 Mar 2025

Angelica

🌺i really love staying here! Theres no roaches which you see at alot other places, its comfy hers, its quiet, i have never had any issues the front desk staff are very nice. I had to have my remote fixed they brought me a new one immediately i enjoy the stay here every time!

Business_and_leisure Family_with_children

10/10

Exceptional

28 Feb 2025

SaTerica

Besides outside activities I slept like a baby and my DND sign was honored.

Partner

2/10

Poor

24 Feb 2025

Dena

Never again

They have no vending machines. You can not access the lobby even during daytime hours. The desk receptionist was not helpful and no security to control environment

Business

10/10

Exceptional

23 Feb 2025

WILLIE

Glorious

I had so much fun

Partner

2/10

Poor

15 Feb 2025

Raymond

Filthy, Smells like Pot. Toilet came off the floor. Only good thing i can say is the Employee in the front was a very nice lady and did her best to help us, and the breakfast was good and clean.

Business_and_leisure Family

10/10

Exceptional

28 Jan 2025

Jeffrey

It was good for price

2/10

Poor

25 Jan 2025

Rohan O Tulloch

NO BREAKFAST LIKE ADVERTISED. ROACHES IN ROOM

Leisure Self

2/10

Poor

21 Jan 2025

Annie

No office or lobby to check in. You check in at dumpy trash litered window. The room was. What I say it is in the getodisgusting

Business

2/10

Poor

04 Jan 2025

Delmis

There was cockroach everywhere. Felt unsafe to be honest.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

JAMES

disappointed

when checked into room # 281 and had brought all my stuff in, I turned on the TV but it wasn't working. they put me in another room. how inconvenience that was??

Self