Lucianne
Unfortunately, our stay did not reflect the five-star service we expected. Before arrival, the price of our two-room booking dropped by around £500, but the hotel/Expedia would neither honour the new rate nor let us cancel and rebook without a substantial penalty.
We arrived at noon and understood our room might not be ready; many members of our wedding party checked in early and we were told 3-hrs later our room still wasn't ready after official check-in time. When the room became available, two lights were not working, a mirror light was broken, and the travel cot we had requested twice was missing.
Lunch by the pool was also disappointing. I ordered a vegan burger, but two beef burgers arrived and the waiter admitted he did not know which was vegan, asking us to check inside. My correct meal took around an hour, the fries were wrong, and the replacements arrived after I had finished. The item remained on the bill until I asked for it to be removed, which was met with visible annoyance.
The adults-only rooftop pool requires paid beds and admits non-guests, limiting space for hotel guests. Storage in the room was poor, there were no coffee spoons, and the Chromecast was broken. On checkout morning, despite a “Do Not Disturb” sign, a cleaner entered while we were packing.
The positives were the comfortable beds, excellent food and service at Lora, and the superb setting and hospitality at Kyara.
Come for Lora and Kyara, but stay somewhere else.
We arrived at noon and understood our room might not be ready; many members of our wedding party checked in early and we were told 3-hrs later our room still wasn't ready after official check-in time. When the room became available, two lights were not working, a mirror light was broken, and the travel cot we had requested twice was missing.
Lunch by the pool was also disappointing. I ordered a vegan burger, but two beef burgers arrived and the waiter admitted he did not know which was vegan, asking us to check inside. My correct meal took around an hour, the fries were wrong, and the replacements arrived after I had finished. The item remained on the bill until I asked for it to be removed, which was met with visible annoyance.
The adults-only rooftop pool requires paid beds and admits non-guests, limiting space for hotel guests. Storage in the room was poor, there were no coffee spoons, and the Chromecast was broken. On checkout morning, despite a “Do Not Disturb” sign, a cleaner entered while we were packing.
The positives were the comfortable beds, excellent food and service at Lora, and the superb setting and hospitality at Kyara.
Come for Lora and Kyara, but stay somewhere else.
