Name: Mercure Nancy Centre Place Stanislas
Address: 5 rue des Carmes, Nancy, 54000, FR

10/10

Exceptional

06 Aug 2026

Grazio

Nice hotel / nice rooms / good staff and the rooms were very nice and clean. Hotel is very close to the centre and within 5 minutes walking distance. Woudl recommend staying here as good value for money and very close to the centre of the city. My only comment is that the impression from the first picture on their site is off the central swaure and coud make you think the hotel is actually in the square but the building itself is a little way off in a back street. Not a complaint just an observation.

10/10

Exceptional

24 Jul 2026

L

Great place.

6/10

Pleasant

23 Jul 2026

David

A three star experience in a four star hotel, cluttered room and small, the location was really good , breakfast was chaotic and mediocre

10/10

Exceptional

23 Jun 2026

Mark

Fantastic Hotel with secure parking for motorcycles. Great location only a few minutes walk to the historic places.

Partner

6/10

Pleasant

21 Dec 2025

Alina

Excellent location, but definitely does not look like a 4 star hotel. Bathroom was tiny and uncomfortable. Room was very small.

8/10

Excellent

24 Oct 2025

bun luk

Easy parking and safe

Partner

8/10

Excellent

18 Aug 2025

Zsuzsanna

Great location!

Great location. Friendly staff. Tiny room which is typical for France.

Partner

8/10

Excellent

09 Jun 2025

Emily

Great location, safe parking, friendly staff, comfortable bed, kettle in room and functioning AC. Had to knock a star off for the poorly designed bathroom; it’s small, but that isn’t the problem. Someone thought it was a good idea to include a very deep bath (why? A walk in shower in a 2x2m room makes far more sense) and an oversized sink (again, why? Small room, small sink, surely?!) and a toilet that is too far from the wall at the back but too close to the wall on one side (5cm!); the toilet is about 20cm from the sink… awkward. Just book carefully if you’re infirm or disabled, this bathroom will not work for everyone.

10/10

Exceptional

01 May 2025

Catalina

The hotel is less than 2 blocks away from most of the touristic places.

Leisure Friends

2/10

Poor

24 Apr 2025

Oscar

Dirty and smelly hotel. It is like a hostel. Sewage smell in the room. Nothing that you can do.

Partner

8/10

Excellent

17 Apr 2025

Carolyn

Good location. The room was small but had everything you would need. Staff were friendly and helpful, Breakfast was good

Leisure Family

6/10

Pleasant

18 Mar 2025

George

It was a nice, mid-range hotel. The parking is a major asset. The beds weren't especially comfortable and there were issues with the thermostat - it was either boiling hot or freezing, regardless of how it was set.

Business Self

8/10

Excellent

16 Sep 2024

Alla

Great location but the rooms are a bit small

Leisure Friends

8/10

Excellent

17 Aug 2024

Jonathan

great location , staff very friendly , rooom was good

10/10

Exceptional

25 Jun 2024

Alan

The car park was small and we had to pre-book a space. The staff were very helpful. The hotel facilities are limited but perfectly adequate, with a good breakfast offer and a small bar for a late drink. The location is in the very centre of the city close to the river, shopping and restaurants.

Leisure Partner

4/10

Poor

06 Jun 2024

Coralie

Service médiocre, expensive for what you get
Location is good

Family

2/10

Poor

06 Apr 2024

Rebecca

We arrived around 11:30pm after a full days travel to get there. 1st room assigned was too difficult to get to with all of our luggage, so they assigned a different room and this is where the nightmare began. I will not be graphic but when I pulled back the cover, it was apparent the be had been really used and not changed. What we saw was so gross that it made my husband and I sick. We called the front desk and they subsequently showed us 5 different rooms on the 3rd floor - ALL HAD THE SAME NASTY ISSUE AND THE BEDS HAS CLEARLY NOT BEEN CHANGED - it was so nasty! By the 6th try (and 2am), I asked the front desk person to please go and check the room 1st before having me come along. I was really disgusted. It was 2am before they finally found a sanitary room for us. It was too late to find another hotel! The 6th room was okay but my husband and I slept on top of the covers after what we saw. I was so disgusted that I didn’t fall asleep until 4am and when we checked out the next day, this hotel comped the parking and pet fee.!!! I explained this isn’t about the money. I said, how can the entire 3rd floor have such unsanitary beds- apparently your housekeeping staff on this floor isn’t doing their jobs - just how gross. We will NEVER EVER return to that property and if it is owned as part of a franchise who cares about their reputation, Accord Group needs to follow up, rectify the unsanitary practices, or completely shut them down! Just eeeeeeeuiuuuuuuhhhhhh!

Leisure Family

10/10

Exceptional

26 Jan 2024

claudia

Excellent location, staff very friendly and the breakfast expensive but was really good.

10/10

Exceptional

15 Jan 2024

ARTHUR

Staff weee great!

Leisure Family

8/10

Excellent

26 Sep 2023

P

Good for overnight stay

very good location for town centre and restaurants
On site parking good
Staff friendly and helpful

Partner

4/10

Poor

24 Sep 2023

Philip

My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland.

But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable.

Checkin was curious. It involved a long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy!

The breakfast restaurant is too small for the capacity of the hotel. The choice was fine but It soon filled up and although two people were busy replenishing the servery, no one was on hand to supervise the situation.

It seems there’s something very odd going on at this Mercure. We cancelled our return stopover

Leisure Partner

6/10

Pleasant

30 Aug 2023

Nancy

Convient location. Room was very small

10/10

Exceptional

15 Jul 2023

gordon

Great location, friendly staff, great breakfast and safe parking.

Leisure Family

8/10

Excellent

10 Jul 2023

Leon

Great staff

4/10

Poor

01 Jul 2023

Gustavo

If you are looking for good service, go to another place. If you are looking for good, quality food go to another place. it costs too much to get so little!

Business Self

4/10

Poor

30 Jun 2023

Gustavo

Disorganized, quality of food is low!

Business Self

10/10

Exceptional

25 Jun 2023

Gustavo

VERY NICE PEOPLE, THEY MAKE A REAL DIFFERENCE!

Business Self

8/10

Excellent

30 Apr 2023

matthew

Close but not on the Place

A nice hotel with friendly staff, was there in March 2023. I should point out that the hotel is NOT located on the Place Stanislas, unlike what is suggested by the hotel's ads, but rather a few blocks away.

Business

6/10

Pleasant

19 Feb 2023

BARNABY

Good location for a half way destination

Half way house to Belgium, always comfortable and convenient

Friends_and_family Family

4/10

Poor

11 Dec 2022

Sarah

Avoid room 217 unless travelling alone,

Very good location for exploring Nancy. Breakfast was good. Everywhere looked clean.
Room 217 not really suitable for more than 1 person. The en-suite toilet enclosure was so small it was virtually impossible to use. Be careful not to bang your head in separate shower room. Fridge door hits end of bed and so doesn’t open fully and you have to squeeze past one another to move around the room.
Check in was from 2pm but our friend’s room was not ready at 3.30p.m and the heating did not work in their room. However their room was spacious and comfortable with traditional en suite facilities.
We had already been told that the hotel was full so knew we could not move rooms. If we had been staying for longer than one night we would have checked out early if we could not have moved to a better room.
We had just spent 3 nights in 2 other Mercure hotels which had been good so very disappointed with our stay here.

Partner

4/10

Poor

06 Oct 2022

Artem

This property has a perfect location and poor conditions. Door from restaurant keeping in whole hotel. Rooms are too small.

Business Family

10/10

Exceptional

05 Oct 2022

W J

Location is fantastic.

Leisure Partner

10/10

Exceptional

04 Oct 2022

Gustavo

Located in the heart of Nancy, easy to get to and park and within walking distance to main Nancy's places of interest

Leisure Partner

6/10

Pleasant

28 Sep 2022

Mark

Good location motorcycle parking rip off price 10 euro per night. On street parking and all other car parks in town free for mororcycles.
Short barrier usually indicates free parking for m/c but hotel insist you pay same as a car

Leisure Family

8/10

Excellent

01 Sep 2022

Joanne

Clean and large rooms. More details are required for parking a street address is needed for gps

Leisure Partner

10/10

Exceptional

29 Jul 2022

GEANNE

The receptionist was brilliant , very friendly , no problems with anything , and are was exceptional Thankyou Very much for a brilliant stay , bed was fantastic !.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Joanne

Convenient for road trip to holiday destination and very comfortable bed.

Partner

8/10

Excellent

03 Jul 2022

mounir

broken wall near the kitchen entrance and very visible giving a feeling of non-maintenance

Business Friends

8/10

Excellent

14 Jun 2022

Chris

Good stay in a great city

Parking was easy and secure and staff were all friendly.

Friends_and_family Friends

8/10

Excellent

03 May 2022

CLARE

Nice sized rooms, great parking. Staff was very nice.

Leisure Partner

10/10

Exceptional

30 Jan 2022

Markus

We arrived before 2pm our room was ready and given to us right away. Front desk staff was really polite and helpful. Breakfast room was very comfy and the breakfast was really delicious. It was amazing way to start the day after breakfast.

Partner

10/10

Exceptional

10 Nov 2021

Benjamin

Lovely hotel

Partner

8/10

Excellent

06 Nov 2021

Emiko

Very good location

Partner

8/10

Excellent

23 Sep 2021

Alain

Beware over-billing

Small room, no place for a suitcase. Tiny bathroom.Erratic plumbing. Name is deceptive: it is not on the square, it is on a noisy narrow side street, difficult to get in or out of a car. Watch out for over-billing, they will charge for breakfast whether you take it or not. Good points: bottled water, slippers, madeleines.

Self

4/10

Poor

29 Aug 2021

Verified traveler

Not enought from an Accor Hotels

Got an automatic reply in regards of the parking situation stating that the parking was available on site.
The problem was that they didn't bother to say that the parking is on a first come first serve base.
Long story short, they know the truth but they just wanna up-sale the rooms by stating that the hotel have parking spaces available.
Another problem we had was the fact that they charged taxes by deducting it without authorisation with the card provided for giving the deposit.
Overall the room was clean and tidy, i will maybe just point out the fact that they are using obsolete TV in the rooms but over than that everything was alright

Partner

6/10

Pleasant

21 Aug 2021

stacey

Took forever to check in😞

Friends_and_family Family

10/10

Exceptional

20 Aug 2021

Linda

Without fault

Excellent in all ways. Asked for and received a lovely quiet room. Really handy for the centre of the town.

Partner

10/10

Exceptional

09 Aug 2021

Verified traveler

The location is great -- about 3 minutes walk from the Place Stanislas and a bunch of restaurants. The parking is on-site (well next door). The hotel includes double windows (like at an airport hotel) curling the street noise to a minimum. The only thing not so great was the buffet -- while it was a full buffet -- it did not include silverware or new plates!!! Ok, I understand that Covid is still around, but not providing clean plates is a little strange! Looking forward to stay at this hotel, but post-Covid!!!

Leisure Family_with_children

8/10

Excellent

11 Jul 2021

Verified traveler

Excellent location for walking right out of the hotel doors into the main square.

Leisure Family

8/10

Excellent

27 Feb 2021

Claude

Great location !

Great but room too small...

Business

6/10

Pleasant

31 Jul 2020

Verified traveler

average experience

An average experience in every respect (quality of room and hotel, friendliness of staff; cleanliness). The location is very good though.

Partner

10/10

Exceptional

31 Jan 2020

Alekse

Great

Great

Partner

10/10

Exceptional

29 Dec 2019

BARNABY

Singing x mass carols in Nancy

Very very pleasant and atmospheric especially for the x mass period!!! Thank you!!!

Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Perfect location, which at Christmas led to it being a nightmare to actually get there in traffic, but that’s not the hotels fault. The hotel parking was next door which was perfect, and not too expensive by Euro city standards. All staff were very nice and the room had everything we needed.

Leisure Partner

10/10

Exceptional

19 Dec 2019

Declan

Wonderful stay; no complaints.

I stayed for about 6 days and everything was great. The staff were very friendly, courteous and helpful. The hotel and the rooms were clean and the location was superb! I would easily stay again.

Business

10/10

Exceptional

20 Oct 2019

Verified traveler

Well placed location.. Very helpful staff who are always wiling to assist.

Leisure Family

8/10

Excellent

28 Sep 2019

Verified traveler

Overnight stay in a town centre hotel, with typical business person facilities. Good breakfast and pleasant room but shower only in the “bathroom” .
No Simon at night but reduced bar service menu was adequate only because we had a good lunch on the way from previous overnight stop.

Partner

8/10

Excellent

18 Aug 2019

Verified traveler

Public areas in good condition, guest room corridors in poor condition.

Leisure Partner

10/10

Exceptional

05 Aug 2019

CaptainCodfish

Room is nice and clean. Staffs are very friendly and speak good English. Fast and smooth check in and check out.

Friends_and_family Friends

2/10

Poor

30 Jul 2019

Colin

Cheap budget travel hotel

This is not a 4 star hotel!! This hotel is more like a cheap budget travel hotel. Air conditioning broken, room so small you could hardly walk round the bed. The toilet was so small there was not enough room to close the door when using it. The other touch of 4 star luxury was the paper cups in your room for your coffee. The breakfast was OK but not great..The only positive was the location and car parking.The owners should be ashamed of their customer service and offering.

Partner

10/10

Exceptional

20 Jul 2019

J L

Great location for sights.

Great location and good hotel to stay in for the sights.

Parking was very tight..
only for low cars.

Partner

4/10

Poor

16 Jul 2019

Verified traveler

The hotel is well located in central Nancy, about a 10-minute walk from the railway station, and 5-minute walk into the main square.

Our bedroom was fine. However the bathroom we had was very cramped: you could barely sit down on the toilet due to the its proximity to a huge hand basin, which was out of proportion to the bathroom space.

The hotel asked for a credit card to take a 100 Euros deposit as up front payment on a pre-authorisation basis. However, I gave them my Revolut card, which proved a mistake, as the 100 Euros was immediately taken out as a payment. Despite having shown the receptionist on the desk at the time, and on departure, that the money had been taken out of my account, as was clearly evident on the App on the my phone, they refused to refund the money when we left. Cancelling the so-called pre-authorisation was no help.

So I'm left trying to resolve this with Revolut on my return home, and this hasn't proved straightforward.

Leisure Partner

10/10

Exceptional

08 Jul 2019

Anisa

great service

Was staying one night for a wedding. The staff were super helpful with my requests. I was 3 mins from the city hall where the wedding was held and 5 mins from train station.

8/10

Excellent

07 Jul 2019

Joe

Location, location!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Leisure Family

6/10

Pleasant

10 Feb 2019

Edward

A nice hotel in a noisy area

A nice hotel in a good location but there was a lot of noise outside which disturbed us until 2am. We were on the first floor. Also the fire alarm went off at 4am by accident which meant we all had to evacuate.

Family

10/10

Exceptional

11 Oct 2018

nathanael

very good hotel
central location
good money to value

10/10

Exceptional

26 Sep 2018

judith

Charming, comfortable hotel in the heart of Nancy.

My husband and I really enjoyed our stay at the at this hotel. The location is great - just 2 blocks from Stanislas square - the historic, heart of Nancy (a UNESCO heritage site). The decor of the rooms and the hotel is very attractive - modern and bright. And the service was very friendly and helpful. We had a privledge room, which provided extra amenities. The room was not large, but had all the essentials. The bed in our room was large and very comfortable. As an example of the great service provided - the weather turned a little chilly and the hotel hadn’t turn the heat on yet, but the staff brought us a space heater, so that we stayed warm and cozy. The hotel does have parking (for a fee). The spaces are narrow, so we found it a bit hard to navigate. But once we parked the car, we didn’t have to move it again until we departed.

Partner

10/10

Exceptional

10 Sep 2018

Haribalu

1 Night at Nancy for the Light show

The hotel was just 5 minutes walk to Place Stanlais and it was very handy to walk back after the Nancy Light show at 11pm in the night. It felt safe for us as a family. The room decor was really good but a better colour option would make it appreciable even more better. The service was really and a parking garage next door is really handy.

Family

8/10

Excellent

03 Sep 2018

Sharon

Convenient for sightseeing

Pleasant staff and a clean and well equipped room. Secure garaging on site. It took us a while to find the hotel thanks to Nancy’s confusing one way system for traffic. Try L’Execlsior for dinner - not cheap but a wonderful building and excellent food.

10/10

Exceptional

17 Aug 2018

Dick

Great friendly staff, perfect location in Nancy. Very Helpful. Facilities were very good .

10/10

Exceptional

13 Aug 2018

Kristine

Thumbs up!!

We were very happy with the
Hotel!!! It was very hot in Europe in July 2018, they did their very best to
Make us comfortable. Location is great!! Very nice staff and nice restaurant off the lobby.

Partner

8/10

Excellent

09 Aug 2018

Steven

Nice room, great AC

Weather was really hot outside, but AC worked really well in the room. The common areas were a little dirty and could do with a good clean and hoover. Room was spotless though, so cannot fault it there. Teas and coffees provided in room. Bed was comfortable, with a choice of pillows.

Partner

10/10

Exceptional

07 Aug 2018

Philip

Excellent location to discover Nancy

Superlative A/C during the heat wave, friendly staff and outstanding location

Family

6/10

Pleasant

30 Jul 2018

Verified traveler

Outdated and very basic

This hotel is in a central location, everything is so standard and old looking, the facilities breakfast could be improved.

10/10

Exceptional

16 Jul 2018

Verified traveler

Great Hotel

Nice city centre hotel, close to Stanislas Square and great for soaking up all the atmosphere after Les Bleues world cup win. Staff were great, room was really nice, secure parking and good breakfast

8/10

Excellent

01 Jul 2018

Verified traveler

Close to the Center

Close to the center but kindly small rooms specialy when its double room

8/10

Excellent

03 Jun 2018

Verified traveler

The front desk is very friendly and thoughtful. The air conditioner wasn’t working well and he changed the room for me.

8/10

Excellent

12 May 2018

Jah

easy, great location

10/10

Exceptional

09 May 2018

GEORGE

Great

Partner

8/10

Excellent

30 Mar 2018

Simon

Business Trip

Nice hotel and great location

6/10

Pleasant

26 Mar 2018

Has

Amenities

This hotel is nicely located within an area that the need for public transport or other means to explore the city is within easy reach plus the added advantage that it’s in the heart of the city and great for shopping walkable distances.

10/10

Exceptional

06 Jan 2018

Katharine

A great place to stay.

Everything was great and it’s very close to Stanislas Square.

Partner

8/10

Excellent

25 Dec 2017

Rami

5 days in Nancy

The location of the hotel is amazing..close to everything. However, being in other Mercure Hotels around the country, i have to say that the rooms are very small compared to others. The staff were very friendly and gave us help when needed. Overall the stay was pleasant, however the mercure chain need to upgrade this one to match the rest of their hotels.

Partner

2/10

Poor

09 Sep 2017

Verified traveler

Sink in first room plugged. Hotel room freezing cold and no heat. We slept in out jackets for teo nights. Pleasant staff but disorganized, ill trained and incompetent. Seems like no one in charge.

8/10

Excellent

15 Aug 2017

Lee

Hotel is good, needs a bit of improvement

Good location, staff was great.

Needs a bit of personality

8/10

Excellent

05 Jul 2017

Joanne

Mercurial Stanislas

Short but sweet stay at this hotel.

Family

8/10

Excellent

01 Dec 2013

Charleyanne

Pleasant hotel in a good area

Was a bit mislead from the photographs, this hotel is not on the square but it is nearby. Staff were very nice, but limited English (lucky I had enough French and we managed). Room was good, clean, however, décor a bit dated, particularly the bathroom. Husband raved about the pillow, that he went and bought one (foam memory). Would stay here again. Breakfast a bit steep at 16.50 euro, so we opted out. Still, would recommend this hotel.

10/10

Exceptional

07 Aug 2026

Kerstin

Dejlig hotel, meget centralt, rigtig god morgenmad.

Partner

10/10

Exceptional

28 Jul 2026

Michael

Sehr gute Lage, saubere Zimmer, haustierfreundlich

8/10

Excellent

21 Jul 2026

Bertrand

Great location, easy parking and very helpful staff. Standard of the room was good but the building needs an update (signs of wear, dated decor)

Partner

8/10

Excellent

18 Jul 2026

Peter

Hotellet ligger bra men det har ingen pool som det stod i beskrivningen. Det är tydligen det andra Mercurehotellet som har det

8/10

Excellent

15 Jul 2026

Olivier

La propreté et l'entretien ne sont pas à la hauteur d'un hôtel mercure 4 étoiles.
Sinon, en dehors de cela tout était de qualité.

10/10

Exceptional

28 Jun 2026

Soheil

Sauberes Zimmer und Parkplätze

Partner

8/10

Excellent

14 Jun 2026

Olle

Se min tidigare recension om hotellet.

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10/10

Exceptional

14 Jun 2026

Rüdiger

Alles bestens, gerne kommen wir wieder, Preis Leistung ist Okay!!!

Partner

6/10

Pleasant

10 Jun 2026

Emeline

Les chambres sont vieillissantes et pas super propres. Cependant, la localisation est très bien et le personnel sympathique. Le petit déjeuner est pas mal.

Self

6/10

Pleasant

02 Jun 2026

Thomas

Var tydligare var garaget ligger.

10/10

Exceptional

20 May 2026

Everton

Localização excelente, fizemos tudo a pé. O quarto é grande, tem secador de cabelo e o banheiro é limpo. A equipe atenciosa e simpática. Tem água na recepção para levar ao quarto. O wi-fi funcionou bem.

Partner

10/10

Exceptional

10 May 2026

NICOLAS

Etablissement très bien situé, parking sous l'établissement, Place Stanislas à deux pas, gare à 10 minutes à pied.
Petit déjeuner riche et varié.
Chambres très bien tenues, propres, bien agencées et bien équipées. WiFi performant (je n'ai testé que le débit réservé aux adhérents du programme fidélité).

Partner

8/10

Excellent

05 Apr 2026

Didier

salle de bain petite