Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Best Western Plus Crystal, Hotel & Spa

Nancy · France

5, Rue ChanzyView location

8.4/10Excellent558 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.2/108.2
Condition8.4/108.4
Location7.8/107.8
Neighborhood8.6/108.6
Value10.0/1010.0
Amenities9.0/109.0
See all ratings
Check availability Pay with crypto or card
  • Business hotels
  • Sustainability certification
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Crystal, Hotel & Spa

Discover the Best Western Plus Crystal, Hotel & Spa, a cordial destination, conveniently located in the center of Nancy, the capital of the Lorraine region. Offering 58 air-conditioned rooms, a warm atmosphere, charm and high-quality facilities, the hotel will be your favorite address in Nancy.

Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation.

All public areas and all our rooms are non-smoking. Free wireless internet access is available in all the rooms and public areas. For safety reasons, the sauna and hammam are strictly prohibited for children under 16 years old.

The spa is accessible to children only from 10:00 a. m. to noon Monday, and from 8:00 to 9:30 a. m. Tuesday to Sunday. Please note that our spa is a place of rest and relaxation. Parents have full responsibility for the children.

Read more about this hotelShow less

Any inappropriate behavior impacting the serenity of the wellness area will result in the immediate prohibition of access to the spa.

A stay at Best Western Plus Crystal, Hotel & Spa places you in the heart of Nancy, steps from Chambre de Commerce and 4 minutes by foot from Congress Center Jean Prouve.

This spa hotel is 0.3 mi (0.5 km) from Musée des Beaux-arts and 0.4 mi (0.6 km) from Villa Majorelle. Make yourself at home in one of the 81 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. From Monday to Friday, sauna and hammam opening hours are 4-6 PM.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 8 for children
    • Pet fee: EUR 15 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

Nearby attractions

Congress Center Jean Prouve 0.3 km / 0.2 mi
Chambre de Commerce 0.3 km / 0.2 mi
Villa Majorelle 0.4 km / 0.3 mi
Nancy Tourism Office 0.6 km / 0.4 mi
Place Stanislas 0.6 km / 0.4 mi
Nancy Hotel de Ville 0.7 km / 0.4 mi
Musée des Beaux-arts 0.7 km / 0.4 mi
Nancy Cathedral 0.7 km / 0.5 mi
Opéra national de Lorraine 0.8 km / 0.5 mi
Place de l’Alliance 0.9 km / 0.5 mi
Basilique Saint-Epvre 0.9 km / 0.5 mi
Place de la Carriere 0.9 km / 0.5 mi
Parc de la Pepiniere 1 km / 0.6 mi
Muséum-Aquarium de Nancy 1.1 km / 0.7 mi
Musée lorrain 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 58
  • Number of floors (main building): 4
  • Suites: 2
  • hotel
  • Sofa bed
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 32 more facilities & services
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Medical serviceExtra charge
  • Multilingual staffExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Meeting room: 3
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • Sauna
  • Steam bath
  • MassageExtra charge
  • Spa centreExtra charge
  • Green Key (FEE)
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE PRESTIGESUITE • PRESTIGESUI.PT-2

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE PRESTIGE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PRESTIGE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PT-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE KING BEDFAMILY ROOM • DELUXE KING BEDFAM.DX-KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    FAMILY ROOM DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 1 Bedroom • 25 m²DBT.DX-2
    Double or Twin DELUXEPhoto unavailable12 photos

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin DELUXE

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-2

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • Hairdryer
    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Ironing set
    • Minibar
    • Internet access
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXE • 1 Bedroom • 25 m²FAM.DX-2
    FAMILY ROOM DELUXEPhoto unavailable5 photos

    Best Western Plus Crystal, Hotel & Spa

    FAMILY ROOM DELUXE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-2

    Room amenities

    • Radio
    • Cable TV
    • Internet access
    • Minibar
    • Hairdryer
    • Ironing set
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEX • 1 Bedroom • 25 m²JSU.DP-2
    JUNIOR SUITE DUPLEXPhoto unavailable7 photos

    Best Western Plus Crystal, Hotel & Spa

    JUNIOR SUITE DUPLEX

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Sofa bed, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DP-2

    Room amenities

    • Safe
    • Wi-fi
    • Wake-up service
    • Living room: 1
    • Balcony
    • Hairdryer
    • Alarm clock
    • Radio
    • Internet access
    • Minibar
    • Cable TV
    • Desk
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY-2

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SEA VIEWDouble or Twin • SEA VIEWDBT.VM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMY NON SMOKINGDOUBLE • ECONOMY NON SMOKINGDBL.EY-NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE NON SMOKINGJUNIOR SUITE • NON SMOKINGJSU.NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    JUNIOR SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DUPLEXSUITE • DUPLEXSUI.DP

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-3

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMY • 1 Bedroom • 13 m²DBL.EY-1
    DOUBLE ECONOMYPhoto unavailable5 photos

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE ECONOMY

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-1

    Room amenities

    • Minibar
    • Balcony
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Safe
    • Ironing set
    • Internet access
    • Radio
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX-1

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 BedroomSUI.NM-10
    SUITE NON SMOKINGPhoto unavailable11 photos

    Best Western Plus Crystal, Hotel & Spa

    SUITE NON SMOKING

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-10

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEXJSU.DP

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    JUNIOR SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE KING BEDTWIN • DELUXE KING BEDTWN.DX-KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    TWIN DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXETRIPLE • DELUXE • 1 Bedroom • 25 m²TPL.DX-2
    TRIPLE DELUXEPhoto unavailable10 photos

    Best Western Plus Crystal, Hotel & Spa

    TRIPLE DELUXE

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX-2

    Room amenities

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Radio
    • Internet access
    • Minibar
    • Hairdryer
    • Safe
    • Balcony
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE KING BEDRoom • DELUXE KING BEDROO.DX-KG

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXETRIPLE • DELUXETPL.DX

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    TRIPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ECONOMYDouble or Twin • ECONOMYDBT.EY

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING BED NON SMOKINGJUNIOR SUITE • KING BED NON SMOKINGJSU.KG-NM

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    JUNIOR SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-7

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-7

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Plus Crystal, Hotel & Spa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 13 m²DBL.SU-2
    DOUBLE SUPERIORPhoto unavailable11 photos

    Best Western Plus Crystal, Hotel & Spa

    DOUBLE SUPERIOR

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-2

    Room amenities

    • Cable TV
    • Desk
    • Hairdryer
    • Radio
    • Internet access
    • Minibar
    • Ironing set
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Crystal, Hotel & Spa

8.4
Excellent
558 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.4 /10
Location
7.8 /10
Neighborhood
8.6 /10
Value
10.0 /10
Amenities
9.0 /10
100 reviews shown
2/10
Poor
14 Jul 2026
Greta
Excitement turned to MISERY on arrival. Told there was a luggage drop. No. Only if you stop on a busy street. Joffre Garage a 10-15 minute walk past junkies and beggars. Reception said this was normal . .. we only saw it around the hotel. Elevator fits one normal sized person and bag, or two people. Our room was miniature, requiring us to walk at an angle at the foot of the bed to get to the bathroom. Reception was ambivalent, likely hear this daily. They said Expedia has wrong photos, this WAS the Deluxe Double. Funny, their website shows the same, deceptive photos. Room #314 is good for children, teens, a couple seeking an afternoon rendezvous. Overheard a family who also wanted another room. The misery of the room and attitude of personnel overshadowed the Hotel’s cleanliness, nice decor, comfortable bed and pillows, good A/C and shower, ample breakfast choices, and location just off the shopping street that leads to Stanislas Square, the old city, and other sites of Nancy. I chose the hotel based on reviews, a total mystery. Likely scrubbed? You can book into the spa area 50 minutes. We stayed 15 since they also booked in 8 others. Very small pool and space. Our final “adieu” was when our validated parking ticket wouldn't get us out of the Garage. Only validate as you walk out of the Hotel! If we had a “do-over,” we may have stayed one night - IN A DIFFERENT HOTEL. Personnel didn't care, Expedia even contacted them. Glad the experience is behind us!
Partner
10/10
Exceptional
02 Feb 2026
David
Very nice rooms, great spa
Leisure Partner
10/10
Exceptional
08 Jan 2026
Christoffer
Great reception, nice hotel
Partner
8/10
Excellent
02 Oct 2025
Jennifer
Quiet clean and comfortable place to stay in Nancy.
10/10
Exceptional
04 Sep 2025
Michael
Great staff service and checkin. Room excellent. Handy to all parts of the city.
Leisure Partner
10/10
Exceptional
02 Sep 2025
David
Everything was perfect, thank you
10/10
Exceptional
10 Aug 2025
Robert

Welcoming

Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool
Partner
10/10
Exceptional
18 Jun 2025
Michel
.
Business
10/10
Exceptional
14 Feb 2025
Kamil

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Partner
10/10
Exceptional
29 Nov 2024
Kevin
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
10/10
Exceptional
24 Jul 2024
Eduardo
Extremely well run hotel.
Excellent property conditions.
Wonderful bed.
Leisure Partner
10/10
Exceptional
30 Jun 2024
Alex
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music.

Rooms are France small. So is the elevator.

We had a great time - recharging the batteries.
Leisure Partner
8/10
Excellent
06 Jun 2024
Annie

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Partner
8/10
Excellent
04 Jun 2024
David

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Friends_and_family Family
8/10
Excellent
30 May 2024
Carl S

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal.
Friends_and_family Friends
8/10
Excellent
30 May 2024
Carl S

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Friends_and_family Friends
10/10
Exceptional
19 Jul 2023
jeffrey
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Leisure Partner
10/10
Exceptional
08 Aug 2022
Alton
Location, services, value
Leisure Family
10/10
Exceptional
26 Aug 2021
Howard J
Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.
Business_and_leisure Partner
4/10
Poor
10 Aug 2021
Alberto

Disappointing

Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage.
Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….
Friends_and_family Family
10/10
Exceptional
09 Aug 2021
David

Nicely refurbished with everything you need

Nice refurbished hotel with pool, sauna, roof top.
Partner
10/10
Exceptional
29 May 2021
ZAIN
We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!
Friends_and_family Family
8/10
Excellent
12 Jul 2020
Mike
Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.
Business_and_leisure Family
6/10
Pleasant
27 Dec 2019
Georgina
They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there.
On a positive side - good location and a delightful, helpful receptionist.
Friends_and_family Friends
10/10
Exceptional
21 Nov 2019
Etienne

Une bonne adresse pour un séjour professionnel

Hotel très bien situé au centre ville. Très facile d'accès depuis la gare et les principaux parking publics. Très peu de traffic la nuit et un environnement calme.
Les chambres sont petites mais confortables et bien équipées.
Petit déjeuner simple et de bonne qualité.
Personnel très agréable et efficace.
Business
8/10
Excellent
06 Oct 2019
Merren
A friendly hotel close to the railway. It is presently being renovated which I think limited the breakfast area and choices but I'm sure improvements will benefit the hotel. Nice towels and shower.
8/10
Excellent
30 Aug 2019
John
Very good location and helpful staff
Friends_and_family Family
8/10
Excellent
28 Jul 2019
Nicholas
Staff was great in working around a big construction project and were quite accommodating. WiFi was good too. Great location for exploring Nancy.
8/10
Excellent
01 Apr 2019
Verified traveler
The room was not ready at noon (it wasn't expected to be) we left our luggage and when we came back they've already put it in our room. That was a nice gesture.
Friends_and_family Partner
10/10
Exceptional
24 Nov 2018
Barbara
Friendly staff who kept our bags when we arrived early and took them to our room for us while we were out sightseeing. Breakfast options explained well.
Leisure
10/10
Exceptional
06 Oct 2018
Kiran

Great location and place

Just amazing
10/10
Exceptional
26 Sep 2018
Lori
Great location at a great price. Easy walk to the plaza and shopping.
6/10
Pleasant
29 Aug 2018
Verified traveler
extremely noisy all night - close to discos & nightclubs.
no minibar / fridge in room & room v small for price.
8/10
Excellent
30 Aug 2017
Verified traveler

Good location and reasonably quiet.

Staff were very helpful and room was adequate. Good shower but small bath.
6/10
Pleasant
09 Aug 2017
Tony

standard room very small

The room was very small. Bathroom ventilation was poor.
We upgraded to a superior room which was fine
10/10
Exceptional
11 Jul 2017
Bruce

Close to everything.

The hotel is in a great location. Close to the center of town as well as the train station. Hotel is clean and the staff is friendly and helpful.
8/10
Excellent
29 Jun 2017
mike

Great location

Nice small tidy hotel with short distance to the station and 10 minutes fro Stanislaw Square and the centre. Room small but functional. Main complaint was the bizarre shower in our en-suite (room 324). Whoever designed the layout should be shot. Towel rail above taps where shower should be and main holder high high on wall at the side. Therefore could not shower normally. Note to maintenance. Please put shower at head height above the taps and move the towel rail shelf to the far end of the bath. All sorted.

Very helpful staff.
8/10
Excellent
18 Jun 2017
M

Nice room but old & inefficient air conditioning

The temperature in the room was very hot and stuffy. The air conditioning was not working. TheyYoung man at reception was most apologetic and managed to find us another room with a/c ... which was much appreciated however it was not very efficient and extremely noisy ... so we had to turn it off for the night. The rooms definitely need to be refurbished with modern equipment.
Partner
10/10
Exceptional
07 May 2017
Jim

What I expected from a Best Western Hotel

The Hotel is exactly what would be expected of a Best Western Hotel, clean, friendly helpful staff, in a good (but not prime) location. The room was clean and quiet, these are my top two considerations when rating a hotel.

8/10
Excellent
18 Mar 2017
David

Hotel Crystal, Nancy, France

Handy for the station, an area which has smartened up in recent times. Hotel was fine, helpful staff. I will stay at the Chrystal again on my travels through Nancy.
10/10
Exceptional
03 Oct 2016
Veronica

A good perch

Clean, helpful staff, nice quiet and comfortable room. Ten minutes walk to Stanislaus Square, two minutes to railway station, around 30 minutes to the must-see museum of the Ecole de Nancy.
8/10
Excellent
18 Sep 2016
Stephen

Friendly and good location

Nice hotel right in the centre, friendly and helpful staff and clean and comfortable. We were able to park opposite the hotel in pay and display bays which, from 1600 to 1000hrs cost around 4 euros.
Convenient for sightseeing and lots of restaurants nearby.
Partner
10/10
Exceptional
06 Sep 2016
Verified traveler

Nice and Clean Hotel

I had a wonderful experience along with the rich and healthy breakfast.
8/10
Excellent
21 Jun 2016
Verified traveler

Nancy, a great city to visit

Very easy city to wLk around.
Lots of high interest things near Stanislas place.
The luminaries display on the buildings around Stanislas place at 11.00pm were magic.
8/10
Excellent
06 Apr 2016
Christiane

Good location for exploring on foot.

Lucked out with this last minute booking. Very clean bathroom, nice and comfortable beds, small rooms but in the middle of town and easy to get around on foot for visiting. Nice breakfast in a warm welcoming room and we even had a parking available for us. Efficient and friendly staff.
10/10
Exceptional
12 Nov 2015
Harald
Super. But But on the 4th day was no new soap and shampoo and towels smelled awful
Family
8/10
Excellent
06 Nov 2015
Robert

Great location & price, clean and safe, poor WiFi

The Crystal was almost ideal for our purposes, two guys traveling together and wanting inexpensive but clean and safe lodging with two beds. Downside was, as happens so often in Europe, the WiFi was poor. The evening we arrived it seemed fine. Next morning at breakfast, and until departure an hour later, it was dead, nothing, even after they reset the router.
Family
8/10
Excellent
22 Oct 2015
Russell

Good stay

The hotel is very nice. Close to the train station so for us was perfect. The lobby and halls have a sewer smell but this did not extend to our room. Our room was excellent , clean with a good bathroom. There was a kettle with coffee and tea which is great!
Partner
2/10
Poor
22 Aug 2015
John
arrived to find no parking as no car park, suspicious people loafing about in street.

Room was dark, small and univiting. On complaining we were offered a similar room which was no better.

We left to find other accommodation.

Should not be under the Best Western banner
Partner
8/10
Excellent
11 Aug 2015
David

comfortable clean and convenient

pleasant clean hotel, comfortable room although compact
8/10
Excellent
22 Jul 2015
David

Decent low cost hotel by train station

Decent low cost hotel within walking distance from main train station. Laundry facilities were a nice plus.
Partner
8/10
Excellent
16 Jul 2015
Mark

Small room, great shower

Tiny room but clean. Best shower in Europe!
8/10
Excellent
25 Jun 2015
Mark

City hotel, handy for Stanislas Sq. and old town.

The best thing about the hotel was the very helpful and efficient staff. We were made very welcome. The room we had was on the small side but adequate for one night. The buffet breakfast was excellent. There are only four or five lock up garage spaces round the back of the hotel, so book a space if you are precious about your car. Public parking is opposite.
8/10
Excellent
25 Jun 2015
Eleanor

Best Western Hotel Crystal

Comfortable, good location, with very friendly and helpful staff.
Partner
10/10
Exceptional
24 May 2014
Harry

Would stay here again in a flash

Friendly and obliging staff all round. Nothing negative to say. All of our expectations and needs were met. Well-located, quiet, and efficient. Great bath/shower and nice towels and linen. Fast elevator but small by North American standards (you're in France). Fast Wi-Fi, easy to set up.
Partner
10/10
Exceptional
07 Jul 2026
Robert
Très bon hôtel
Chambre agréable et la situation en plein centre ville permet un accès à la ville facilement
Partner
10/10
Exceptional
27 Jun 2026
Vinod
Had a wonderful stay
Partner
2/10
Poor
25 Jun 2026
Hugo
Mon amie a été appelée en plein milieu de la nuit par un employé de la réception.
Je n'ai jamais vu de comportement d'harcèlement de ce type dans un établissement hôtelier.
C'est lamentable.
Friends_and_family Friends
10/10
Exceptional
21 Jun 2026
PATRICK
Chambre propre petit dejeuner Seul souci le parking indigo 59 de 18h a11h malgre vos 10%
Partner
10/10
Exceptional
16 Jun 2026
Camille
Chambre nickel et surtout une équipe exceptionnellement serviable et souriante.
Merci à vous
Business
10/10
Exceptional
30 May 2026
Eric
Hôtel très bien situé dans le coeur de Nancy. Personnel très agréable et disponible. L'hôtel est bien aménagé, design très agréable, très propre. Petit déjeuner excellent et spa parfait pour une détente en fin de journée
Family
10/10
Exceptional
29 May 2026
Nathalie
Très bon séjour. Spa très bien. Personnel au top.
Self
10/10
Exceptional
27 Apr 2026
David
Le petit déjeuner complet et de très bonnes qualitée .
Le spa agréable,le personnels excellents d'une gentillesse et au petit soin avec leurs clients
Partner
10/10
Exceptional
20 Apr 2026
Myriem
RAS
10/10
Exceptional
12 Apr 2026
ludivine
Très bien
Self
8/10
Excellent
06 Apr 2026
Serge
La piscine pourrait être un peu plus chaude
Partner
10/10
Exceptional
09 Mar 2026
Dr.Christine
Sauberes Zimmer, sehr nettes und hilfreiches Personal.
Family
10/10
Exceptional
23 Jan 2026
Vincenzo
Bien
Business
10/10
Exceptional
07 Jan 2026
Kalinka
Quarto sempre limpo!
Hotel novo ou reformado!
Friends_and_family Family
10/10
Exceptional
18 Nov 2025
Stéphanie
Top
10/10
Exceptional
15 Nov 2025
Fabien
Belle chambre, petite mais fonctionnelle. Accès spa et piscine très agréable pour se détendre après une bonne journée
Business
6/10
Pleasant
11 Nov 2025
Bertrand
Le prix est elevé pour une chambre petite dite \"de luxe\" ou on fait tout juste le tour du lit. On ne tient pas à 2 dans la salle de bain.
2/10
Poor
16 Oct 2025
Pascal
piscine payante aux clients de l'hotel non spécifié sur hotel.com .... pas normal, a force d'économiser sur les choses vous perdrez des clients.
Partner
10/10
Exceptional
15 Oct 2025
Pascal
Chambre irréprochable avec un personnel au top je recommande
Partner
10/10
Exceptional
21 Sep 2025
David

Très bon séjour... Idéal pour un WE détente à 2

Très bien situé, décoration moderne, buffet petit déjeuner de qualité. À recommander pour un week-end détente en couple avec le SPA/massage intégré à l’hôtel
Partner
2/10
Poor
08 Sep 2025
Laurent

Une expérience client décevante du début à la fin

Nous avons séjourné une nuit (samedi à dimanche) au Best Western Plus Crystal à Nancy et ce sera la dernière. Dès notre arrivée, l’accueil a donné le ton : personne à la réception, le seule employé présent était occupé au téléphone et semblait nous ignorer. L’enregistrement, malgré une réservation déjà effectuée en ligne, a été d’une lenteur insupportable. On m’a contraint à remplir une fiche inutile sur un écran tactile minuscule, en qwerty (!), peu réactif, avec des questions intrusives comme les raisons de mon séjour. Tout cela sous le regard d’un personnel froid et peu aimable.

Le lendemain, j’ai pris seul le petit déjeuner car ma femme, malade, n’a pas pu sortir de la chambre. Lors du départ, j’ai demandé si le petit déjeuner non consommé pouvait être déduit. Refus catégorique, sans aucune considération ni geste commercial, de la part du même personnel désagréable.

Nous avons été clients réguliers de cet hôtel, mais le niveau de service et d’attention à la clientèle s’est effondré au fil des années. C’est bien dommage, car les chambres restent agréables. Nous ne reviendrons plus et ne le recommandons pas (plus).
Partner
8/10
Excellent
02 Aug 2025
Sara
Ik vond het een hele fijne accommodatie in het centrum. Alles op loopafstand, perfect! Mooi en nieuw hotel. Leuke bar ook. Alleen de kamer vond ik voor een superior kamer klein, donker en simpel.
Leisure Self
8/10
Excellent
19 Jul 2025
Ulrich
Ce que j'ai pas apprécié le mini bar est payant alors c'est le cas avec d'autres concurrents. J'ai pas été informé à l'accueil.
Par contre j'avais chambre de luxe dans un hôtel à Paris mais le mini bar était compris dans le forfait.
10/10
Exceptional
12 Jul 2025
Sylvie
Parfait
Business
8/10
Excellent
02 Jul 2025
Florence

Bel hôtel

Très bon séjour, hôtel sympa avec le spa
Partner
10/10
Exceptional
20 Jun 2025
Stéphanie
Très bien, personnel très serviable et agréable!
Spa très appréciable , petit déjeuner excellent !
Je reviendrai avec plaisir ☺️
Business
10/10
Exceptional
12 May 2025
Laurence

Bon accueil, décoration soignée, bonne literie

Emplacement idéal accueil de qualité, lieu agréable décoration soignée
Self
10/10
Exceptional
04 Apr 2025
Sandrina
Tout est parfait dans cet hôtel : la chambre, le spa, le rooftop et l’accueil par le personnel.
Business Self
10/10
Exceptional
13 Feb 2025
Farid
Très bien je recommande
Business
10/10
Exceptional
24 Dec 2024
Nicolas
Ok sympa hôtel sympa bar
Business
10/10
Exceptional
27 Nov 2024
Lilya
.
Leisure Partner
10/10
Exceptional
20 Oct 2024
ZICCARDI
Tutto nella norma
10/10
Exceptional
06 Jul 2024
Guillaume

Excellent hotel et excellentes prestations

Hotel très confortable, chambres spacieuses, excellent accueil, espace SPA génial. Vraiment de bonnes prestations. A recommander les yeux fermés.
Partner
10/10
Exceptional
12 Jun 2024
marc

Tavail et Detente

Louise fut chamante et m'a up grade c'etait tres sympa
Business
8/10
Excellent
18 Apr 2024
ALEXANDRA
Chambre proche de l’ascenseur bruyante
Remettez les doubles portes et un pigeon à roucoule sur la fenêtre
Business
10/10
Exceptional
01 Apr 2024
jean claude

Excellente situation

Hôtel bien situé entre gare SNCF et centre historique, place Stanislas, musée..
Partner
8/10
Excellent
28 Feb 2024
marc
Bel endroit et central
Business Self
10/10
Exceptional
09 Feb 2024
Martin
Très beau hôtel, bien situé de la gare, des commerces, du centre ville et de la magnifique Place Stanislas.
La salle de sport ouvert 24/24h en plus de le SPA et la piscine ce sont des superbes prestations.... recommandé
Business
8/10
Excellent
21 Nov 2023
Hervé

Très bien

Très bel hôtel, bien situé.
Chambre confortable et spacieuse.
Personnels agréable et efficace.
Point négatif, pas de parking à l’hôtel, obligation de réserver un créneau horaire pour l’utilisation de la piscine.
Partner
10/10
Exceptional
05 Sep 2023
SYLVIA

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Friends_and_family Family
10/10
Exceptional
14 Jun 2023
Valérie
Hôtel très qualitatif, belle décoration soignée. Chambre spacieuse et calme. Matériaux de qualité.
Personnel professionnel.
En plein coeur de la ville, à 5 mn à pied de la gare.
Quartier calme, shopping à proximité.
Leisure Self
10/10
Exceptional
28 May 2023
Sadek
Très bon accueil a la réception, réserver d'une chambre PMR avec douche accessible.
Une petite suggestion le changement du siège de douche fragile et qui peut être très dangereux pour certaines personnes.

Petit-déjeuner bon et copieux
Très bon service au bar est en général personnel très attentionné.
Partner
10/10
Exceptional
05 May 2023
Fabien

Je recommande

Accueil très appréciable.
Merci
Self
10/10
Exceptional
03 Apr 2023
Michael

Parfait

Tres bien, chambre comfortable.
Partner
8/10
Excellent
19 Jan 2023
Geert
Relatief kleine kamer, wel in orde, lekker ontbijt. Echt centrum Nancy
Business

Location & surroundings

Best Western Plus Crystal, Hotel & Spa
5, Rue Chanzy, Nancy, France

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Best Western Plus Crystal, Hotel & Spa

206 hotel photos