Name: Il Sogno Di Manarola By The First
Address: Via Rollandi 175, Genova, IT

10/10

Exceptional

27 Jun 2026

Eddy

Everything was amazing and very modern!

Partner

10/10

Exceptional

18 Jun 2026

Svein

Excellent location with amazing views from the private balcony

Partner

2/10

Poor

13 Jun 2026

Heidi

DO NOT FALL FOR THE PICTURES ! The place was under Reno’s, and never informed, no lights at the dark hall entrances, never saw a person/ staff in the 3 days. Could not get a clean towel. They would never respond to messages for me or Expedia and then Expedia basically said “we tried contacting them too , oh well” The bathroom in our suite had no privacy. Had to go out to the balcony of someone needed to “go”. Glass door and window with drop down shades, living gaps and no privacy. We were a family of 4, and could not step out without a buddy system due to the dark halls, it was so dangerous.

6/10

Pleasant

08 Jun 2026

Mona

It was so very difficult to locate the hotel. The information for the directors was confusing. Even with the photo direction as all the street and the color is almost the same. The entry for the hotel was terrible and look like was still under construction, it was dirty, scary and dark. The hall way and the stairway has no light we could turn on. This was very difficult and dangerous to go up to the third floor where the hotel located.
We booked for 4 days and 3 nights, we got notify the widow was broken while we were on the way to the hotel. However they offer a solution that we stayed for one night in this unit and will move us to a different unit next day to the bigger unit and bigger terre. The ocean view was beautiful however the bed was so uncomfortable and the bedding doesn’t feel clean. Both until still not completely finished . Overall I feel that the price we paid was not up to the standard.

Partner

2/10

Poor

21 May 2026

Tomas

Not recommended. The supposed Mountain View room was actually just a small window looking at a hillside/somebody's private garden.

The walls were paper thin and you could hear construction in the halls and all over the hotel. In fact, the entire hotel was under construction and smelled like black mold

To cap off our disappointment, we had a discrepancy on our checkout date and the owner was extremely rude and gave us 30 minutes to vacate (even though we were an hour and a half away having lunch) and instructed the cleaning woman to put all of our stuff in the hallway on the floor.

I took full responsibility for the mistake. Mistakes happen, but the owner was a complete jerk.

Bottom line – do not stay here.

Partner

10/10

Exceptional

10 May 2026

Martin

The only reason we are giving this property 5 stars is because of the view and everything it came with. It is truly an amazing property that unfortunately was soiled by how FAR it truly was from the entrance. We came with 4 luggages and 2 bags and their transportation service, while stated it was going to be available, the driver had finished early that day and we had to drag our luggage what seemed miles up the hill and steps (which were plenty). Once we found the property, which was also under construction and did not look like a serviceable entrance, there were 3 flights of stairs to still climb with all our luggage. Even after that, the staff had an emergency with their cleaning staff and medical services had to be called to help her but blocked our ONLY entrance into our room so another 10-15 mins waiting. Thought the bad luck would end there but it didn't, the room had even been fully cleaned. Aside from ALL that, my fiance and I made the most of our stay there and really enjoyed everything the property had to offer. If you book here, be prepared to climb and pack light.

Partner

10/10

Exceptional

03 May 2026

DEVON

Amazing views and relaxing, clean environment

2/10

Poor

24 Apr 2026

XIAOHUA

I had a terrible night at this hotel and am very disappointed. It is located at the top of a steep hill, and carrying luggage to the room felt like a \"life battle.\" No one informed me at the time of booking that I would have to walk an hour uphill with my bags.
When I finally arrived, the was no lobby for this \"hotel\", construction materials were stacked by their main entrance, the hall was pitch black. The room was small and freezing cold at night because the AC did not work properly. The only positive was the breakfast.
P.S. Their website ads are incredibly deceiving; do not trust them. It is no surprise this place has a 2.8 rating on Google.

Partner

10/10

Exceptional

23 Apr 2026

Rebecca

What a place, we stayed in the suite and it was perfect, lots of space including outdoor space! The suite was very clean and the bed incredibly comfy. You have to work to get there but the views are absolutely incredible, definitely could have stayed longer.

Partner

10/10

Exceptional

15 Apr 2026

Frank

The room was clean, spacious, and had all the basic needs. The view was breath taking. The room was perfect for two. 10/10 recommend

Partner

4/10

Poor

03 Apr 2026

Paola

La ubicacion está espectacular, el cuarto tiene una vista bellisima pero tuvimos muchos problemas:
1) el edificio está en remodelacion y la entrada está llena de materal tipo cemento, cables electricos, azulejos; no nos avisaron que el edificio estaba en remodelacion y tampoco nos avisaron que los obreros empezaban a trabajar a las 8:30 am, colocandose en andamios frente a la terraza del cuarto; muy desagradable…
2) un dia la persona encargada de la limpieza dejó las llaves de nuestro cuarto en la cerradura con la posibilidad que alguien ajrno se pudiera meter al cuarto;
3) al dia siguiente la persona encargada de la limpieza no fue a limpiar el cuarto y nunca nos avisaron. Lo descubrimos llegando a la habitación a las 5:00 pm;
4) no existe recepcion en el hotel y toda la comunicacion se realiza via Whatsapp; no pudieron encontrar solucion al tema de la limpieza.
Considero que sea necesario revisar los procesos de atencion a los huespedes porqué realmente la atencion fue muy deficitaria

Family

6/10

Pleasant

17 Mar 2026

Joseph

Although the room was really nice, the front entrances were left open and unlocked throughout our stay which definitely made things feel less secure and safe - as they advertised the front door before getting to our room would also be locked. The staff was not helpful with luggage storage so we had to cut our trip short - also not advertised. Otherwise nice!!

8/10

Excellent

12 Mar 2026

Heber

..

Family_with_children

6/10

Pleasant

10 Mar 2026

jeanne

Very beautiful, but byer beware! This property is in the national park of the Cinque Terre. It is tthe highest point in Manarola. The room itself is very nice and modern. That being said, there should be a disclaimer that states how difficult it is to get there. The lising states that there is no elevator, which there are none in the Cinque Terre. Walking up the hill to the hotel is equivaleent to climbing approximately 18 flights of stairs. Anyone who has physical limitations or is just not in shape to make that climb should be warned in advance. The listing also states that there is help available for luggage of which there is not. When I complained to the property about this they said I would've had to request that in advance. However there is no indication of having to do so anywhere in the listing.
The picture of the beautiful deck with a view was one of the reasons I booked this hotel only to have a tiny terrace with a bistro table and 2 bistro chairs with the room. When I contacted the property to complain they said that the deck is only for the honemoon suite. Again, not stated in the listing. I would say if you are in good physical condition and want a great view this is for you. There is no way we were able to go out in the morning, go back to the room mid day, go back out for dinner and then back to he room. We had to stay out all day or pick up some salumi,wine and cheese and eat in the room.

Partner

10/10

Exceptional

08 Mar 2026

Liam

Clean room, always made to a spectacular standard when we went out for the day. Excellent views and cleanliness. More than satisfied, would happily revisit. Staff were always very professional and friendly

Partner

10/10

Exceptional

05 Jan 2026

Moisés

Good

Partner

10/10

Exceptional

04 Dec 2025

Yinfeng

It’s nice ocean view we have wonderful night there!

Leisure Family

2/10

Poor

25 Oct 2025

yakov

View is misleading

I stayed at “Camera Deluxe, vista montagna” room. The picture is misleading because the window view is to another house and not the view in the picture at all. Also, the main picture of property (with the balcony view is available only to the balcony room and it’s also misleading).
I booked 3H before arrival, and missed the instruction to contact 24H before. At arrival I tried to contact them but they publish wrong number in the property information and didn’t answer to internal message. But customer support was helpful.
The room was clean, comfort and has a luxurious atmosphere like the rest of the photos. Except check-in problem and the view it was a good experience.

Self

10/10

Exceptional

13 Oct 2025

Cheyanne

This room was amazing! Check in was easy and following the instructions got us to the property. The staff was available via WhatsApp messaging and answers all questions promptly.

The view was 10000/10. It was the best part. Beyond stunning. Perfect for sunset! The room looked exactly like the photos online and was clean and well stocked. Cost of snacks, drinks, robes, and soap was clearly marked.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Lorraine

Fantastic room with fabulous views! Although there’s no onsite reception, The First team were very responsive and even helped us with a discount for Via Dell’Amore. They also provided lots of helpful information about the area and gave us special treatment at their restaurant, La Regina. The minibar and water are chargeable, but all the details are clearly displayed. We had a wonderful time and would definitely return!

Partner

6/10

Pleasant

03 Oct 2025

Jijun

The hotel picture showing a roof top view which doesn’t exist.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Neil

Take note that the ad says stay in Riomaggiore but the room is in Manarola. So make sure you have the location and directions so you know where to go!!

You also need to get room entry instructions from the host via WhatsApp. Ensure you have this ready as you do your check in because there is no staff at the location to assist you to get in.

Room we stayed in was very nice and clean.

There is a great restaurant Trattoria Billy which is only a 2 minute walk from the room. They are excellent!!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Charles

Best place to stay in Cinque Terre!

Fantastic room in Manarola. No place could have a better view! Clean and comfortable too! The restaurant under same ownership was attentive to needs and great food. Everyone nice. Owner very responsive.

Partner

4/10

Poor

14 Sep 2025

Audrey

The balcony shown was not the one on our property. The room itself was shabby with broken things and generally needed decorating. The door didn’t open using the card as instructed, possibly as the entry panel was smashed. Lights on one side of the bed didn’t work. The proprietor left coffee machine and drinks / snacks. While it’s standard to pay for mini bar items, they charged for water and coffee pods which felt tight given the cost of the room.

Leisure Family

2/10

Poor

05 Sep 2025

carol

We going to ask for my money back,we went there on time, nobody showed up, finally we went to different place, I recommend to everybody please don’t go there

2/10

Poor

25 Aug 2025

Robert

Property was falsely advertised. Luggage’s needed to be carried up 4 flights of very narrow stairs. No front desk. Communication was only by email and no response from attempts by phone. The room had NO VIEW other than a tree. They advertised a view from the room.

The bathroom was a joke.

Miserable property and management.

Hotels.com should vet the properties on their site. It’s not all about the money.

Friends_and_family Family

2/10

Poor

25 Aug 2025

Antonia

Il Sogno di Manarola/should be renamed bad dreams

Horrible experience
No lobby
Dirty
Called for information no one to assist us
Door did not lock we had to put our suitcases to keep door closed
Winding dark staircase
No lights /we could not wait to leave. 3am in morning we left-refund request for false information on booking

Partner

8/10

Excellent

07 Aug 2025

Vicki

This is a great spot however a few tips
You’ll get a code and instructions via What’s App so be sure to check that before you arrive
Do not follow google map from the train station it will take you up about 500 stairs! Just turn right from the tunnel and go up the hill!
Also this is hotel is technically in Manarola not riomaggorie! Beautiful spot and worth the hike to get there!

8/10

Excellent

17 Jul 2025

elijah

Amazing views but be prepared for a 600 step hike to get to your room. Unless you have been to the area, your map will route you crazily in finding this spot. I will not return to Cinque Terra.

Leisure Family

8/10

Excellent

15 Jun 2025

Austin

The property by far has the best views in town. The walk to get there is tougher than you’d think lugging baggage but well worth it. Bathroom and bedroom could use some bleach to get rid of some minor mold but it’s a great place! Host was fantastic.

Leisure Partner

10/10

Exceptional

30 May 2025

Robin

It is a walk, but worth it! Great balcony view and amazing breakfast delivered to our room each morning.

Leisure Partner

8/10

Excellent

17 May 2025

robin

It is a long walk from parking area to hotel. Up and down big hills

Leisure Partner

10/10

Exceptional

28 Apr 2025

Ian

Beautiful place!

Leisure Family

10/10

Exceptional

28 Apr 2025

Lisa

Most incredible view! Beautiful room and surrounding area!

Leisure Family

10/10

Exceptional

28 Apr 2025

Anna C.

Beautiful

10/10

Exceptional

11 Apr 2025

Justin

Located at high point to view the ocean and the village. Modern and clean room and bathroom.

Leisure Family

8/10

Excellent

01 Apr 2025

Kim

The room and area were fantastic, however, a few things knocked the stars down. First is that the place is quite a walk from the train station with luggage, and was not easy to find. Second, there is no elevator to get your luggage up to the room, so after you are exhausted from making your way from the train station, you also have to haul your luggage up to the room. Third, it wasn't immediately obvious that there was a retractable screen in the bathroom for privacy, so there were some awkward family moments until it was discovered that some obscure little remotes raised and lowered a screen to mask the bathroom. :D The view from the room is AMAZING, and check-in was very easy, with an online process and then picking up the key from a lock box.

Leisure Family

6/10

Pleasant

28 Mar 2025

Kimberly

This property is difficult to find, almost impossible to open the door (the lock doesn’t work properly) and there’s nobody on site to help if you need it. The room was partially clean (white powder on surfaces) and needed some maintenance (disappointing for the extravagant price). We booked the honeymoon suite and there was a lot of black mold in the ceiling. There was water damage in the ceiling and bathroom. The bathrobe was ripped, there wasn’t enough toilet paper for our stay, everything in the room is for an extra charge. That being said, the linens were comfortable and the view was absolutely stunning!! Really, you are paying for the view. Bottom line… it’s beautiful, but only stay here if you’re fit (it’s a climb to get there) and patient (it’s hard to get in!).

Leisure Partner

10/10

Exceptional

23 Mar 2025

Ashlyn

The most beautiful property! Very clean room with stunning views. I would recommend not bringing luggage though as it was a trek getting it to the room (nothing wrong with that just a heads up for future visitors)!

Leisure Family

4/10

Poor

11 Mar 2025

Jennifer

No front desk. No taxi service. Person gave instructions for check in on whats app and was extremely rude!!!!

Leisure Partner

10/10

Exceptional

20 Nov 2024

John

Loved it.

Leisure Partner

10/10

Exceptional

16 Nov 2024

karen

Lovely residence with amazing views

Beautiful room. Very comfortable beds. Modern furnishings. View is amazing and check in easy and efficient. Staff very helpful on arrival. We were only able to stay one night but would have loved to stay longer. Definitely would come back if available. The area is know for its beauty and there are narrow stairs as it is built into the mountain, but there is also a winding road/path up to the residence so stairs can be minimized. There are two terraces to sit and enjoy the breathtaking view of the town and hills.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

Rachele

The room was absolutely fabulous. Easy self check in and owners were very responsive

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

Leonidas

Beautiful views

2/10

Poor

30 Oct 2024

Miheer

I would not stay here. Customer service is terrible and it is literally hell getting to the room.

4/10

Poor

17 Oct 2024

Eric

Think Twice

Don’t stay here!!! This place had good reviews on this site but I should’ve looked at Google. Incredibly terrible customer service at this place that has good potential.

This isn’t a real hotel. The staff communicated via WhatsApp which is fine. They sent me instructions on how to check in. However, it wasn’t very clear on how to actually get to the place itself. Once we finally arrived, we got the key from a lockbox. However; it was a generic skeleton key and incredibly difficult to use. We got in the suite and hotels.com sends their usual “how was check-in” email. I answer honestly. They must’ve notified the staff because I then got rude messages on WhatsApp threatening to evict me for leaving a negative “review”. Couldn’t believe it.

Partner

2/10

Poor

10 Oct 2024

Christopher

Do not stay here. Very rude

10/10

Exceptional

14 Sep 2024

Shala

The view alone at this property from the balcony is worth the cost! My husband and I stayed in La Spezia and booked one night in Manarola at this property. We took in the breathtaking sunset from the balcony and then watched a lightning storm off in the distance under the stars. A memorable stay for sure!

Leisure Partner

10/10

Exceptional

29 Jul 2024

Ivo

Beautiful property, highly recommend but be aware lots of steps. The owner is responsive and the staff is so kind

Leisure Partner

10/10

Exceptional

23 Jul 2024

Mark

Staff very helpful in explaining rum amenities to us.

Leisure Family

10/10

Exceptional

23 Jul 2024

Mark

Comfortable room. Views from the balcony route Were outstanding. Cleaning lady Did an excellent job helping us get orientated to the room.

Leisure Family

4/10

Poor

07 Jul 2024

Sarah

The check-in process was a nightmare and the staff was incredibly rude. There is no lobby or staff that work physically on the property. We booked through Orbitz. Received a message the day prior asking for our contact information so we could receive the check-in code to get our room keys. I responded through Orbitz as there was no other email provided. I never heard back, so for several hours prior to our arrival I tried to call, no less than 5 times. We were placed on hold for > 10 minutes at a time, then the call would drop. Got to the property could not get into our room, no staff was there, tried calling again with no success. Called Orbitz, who also struggled to get in touch with anyone for > 20 minutes. Finally they were able to get in touch with someone who was so rude, yelled at the Orbitz agent and then hung up the phone. Orbitz called to offer to cancel our reservation and help us find new accommodations. While they were searching for other hotels, I finally received a phone call from the hotel. The gentleman, who would not give me his name despite my asking, was exceptionally rude to me. I explained we had been trying to reach him for quite some time. He told me \"stop being hysterical, that's my problem, not his.\" He went on to tell me that he \"doesn't care if we had to end up sleeping on the streets.\"
We were finally able to get in after multiple more phone calls and texts, but I was so disappointed with their customer service.

Leisure Family

10/10

Exceptional

04 Jul 2024

ivan

Great location great view

Leisure Family

10/10

Exceptional

22 Jun 2024

Cherie

Such a beautiful terrace! The room was gorgeous and comfortable. Suggestions for improvement considering the price: we were only given 1 bathrobe, the terrace should have an umbrella already setup, the room needs a kettle for making tea and ideally a mini-fridge and microwave. We loved our stay and would still highly recommend.

Leisure Partner

6/10

Pleasant

17 Jun 2024

Colleen

We stayed in the honeymoon suite. The view was absolutely breathtaking and the bed was very comfortable. Locking the door and using the A/C were very confusing. It would have been nice to receive more detailed instructions from the staff, who are not on site. They responded quickly via WhatsApp but were not very friendly or helpful. They provided a wine key that was missing a corkscrew, so when we tried to enjoy a bottle of wine at sunset, we had to walk to a nearby restaurant to ask them to open it. When I brought this to the staff’s attention, they ignored that part of my message. For the price, I expected more attention to detail and a much more welcoming and helpful staff.

Leisure Partner

8/10

Excellent

01 Jun 2024

Marc

View was fantastic, little down side the walk from the parking to the condo!

Leisure Family

8/10

Excellent

30 May 2024

Dianne

My husband and I booked the honeymoon suite and were blown away by the incredible views from our private terrace. It was the perfect getaway and wish we stayed more than two nights because it really was so beautiful and relaxing.

Leisure Partner

8/10

Excellent

24 May 2024

Kitty

The view from the balcony is absolutely amazing. Well worth the walk up the steep hill.
The bed is super comfortable and the balcony is the best thing ever.
On the downside, the shower is extremely small and very slippery to get out of, given that water sprays all over the entrance.
The wifi is very patchy when sitting on the balcony but is good inside the room.

Leisure Partner

4/10

Poor

06 May 2024

Elliott

The terrace is very large and the best view in Manarola, and the breakfast is very nice. The room is small, it's odd to have a bathroom with a toilet open to the rest of the room (glass partition), and there were small ants everywhere. We arrived on a hot day in late April and the heat radiator was on, it took some time for confusing instructions from staff via what's app texts to turn it off and although AC is advertised it is not turned on until sometime in May. It's like an airbnb in that there is no on-site staff and it's in an apt bldg, yet it's like a hotel in that they charge for coffee, water, etc. that is in the room.

Leisure Partner

6/10

Pleasant

27 Mar 2024

Rhia

The area, entry way, building isn’t lit. Very dark.

8/10

Excellent

24 Mar 2024

Connie

Quite a hike up and down

More strenuous climbing than most cities, but doable for us 74 year olds. Great views from room. Bed and linens are both good.

Partner

10/10

Exceptional

14 Mar 2024

Richard

Wonderful stunning view and very cute apartment.
Great location, comfortable bed, nice hot tub, epic deck.
Could use a refrigerator or ice machine to chill some wine but honestly the view is to die for.

Leisure Partner

10/10

Exceptional

09 Feb 2024

Alejandro

Ana amazing place!

The place is amazing, a very nice view and a very modern room. The car park is 10 minutes walk.

Friends_and_family Family

4/10

Poor

02 Jan 2024

Lisa

Disappointed

Based on the location of the unit it would be best to advise your guests as some will have luggage, offer bag assistance facilities even with an additional charge. Upon arrival the television did not work not one came to resolve the problem we were advised a lady would come the following day. When we saw the cleaning lady she had no clue how to fix it and no one else came to assist and no one check if the problem was resolved. The refrigerator there is an absolute waste of time as it is filled with your drinks and cannot even facility a guest bottled water. The room needs a proper size refrigerator and a microwave. I paid for two nights and only stayed one and ended up having to pay to stay elsewhere. I am very disappointed as this was our honeymoon.

Partner

8/10

Excellent

13 Nov 2023

Laurel

Great location and views. Be sure to bring your own water bottles and coffee or be prepared to pay for in room amenities. Walk from nearby parking was very convenient and room was very clean. Bring a flashlight as walkway up to room even during the day has insufficient lighting.

Leisure Partner

10/10

Exceptional

05 Nov 2023

Natalie

The property was beautiful, it was the most amazing view and most comfortable stay we had in our trip to Italy. The walk to the hotel is worth it. Keep in mind that if you stay during Orange weather warning period all shops close so you will need to find food in another city. That said this place is still worth it !

Leisure Partner

10/10

Exceptional

14 Oct 2023

Lovisa

This was really good. We enjoyed our stay Bert much!

Partner

10/10

Exceptional

13 Oct 2023

Eric

Immaculate mod room and bath and the stunning balcony vista make the climb worthwhile.

Leisure Family

8/10

Excellent

08 Oct 2023

tamala

Million dollar view. Pay very close attention to directions and location. And, if you do not want to carry or pull bags up and down hills and up and down MANY flights of stairs either hire the baggage service or stay somewhere else. That said, once you get to the room, you will not be disappointed. Room 212 offers a beautiful view and is down the hill from the train station the quaint town of Manarola. The property is in Manarola, not Riomaggiore. Riomaggiore is one train stop away. We personally thought Manarola was more quiet and quaint than Riomaggiore so were happy about the location. Again, only challenge with this property is accessibility. As long as you have a plan in advance, it will not be an issue.

Leisure Family

10/10

Exceptional

28 Sep 2023

Deanna

There were a lot of stairs with luggage but we managed. Loved the patios and the views were breathtaking. Really enjoyed our stay. Breakfast was amazing.

Leisure Partner

10/10

Exceptional

31 Jul 2023

ray

10/10

Leisure Family_with_children

10/10

Exceptional

12 Apr 2023

Samirsinh

We stayed in the honeymoon suite and it was fabulous. The view from the balcony was just amazing and food options nearby are awesome as well.

10/10

Exceptional

10 Apr 2023

Anthony

Fantastic property with an amazing view! The owner was very easy to communicate with and provided great directions for finding the building and going through self check-in.

Leisure Friends

10/10

Exceptional

07 Feb 2023

Diane

Loved the view, the cleanliness of the room. I would have liked a small fridge to store some food that we bought, instead if a small fridge full of drinks to purchase. Also the website says the hotel is located in Riomaggiore when it is in Manarola - caused confusion.

Leisure Friends

10/10

Exceptional

02 Feb 2023

Michael

The best room and view in Manarola, Cinque Terre

This was one of the best hotel experiences we have ever had. The honeymoon suite room was incredible and the view was second to none. We extended our stay by a night because we did not want to leave. Yes, parking is outside town, but that’s for everyone. The stairs are a lot, but we found shortcuts up some other paths to reach the room. The room itself is worth the effort. The huge balcony patio is incredible and we enjoyed spectacular sunsets each night. We cannot wait to come back and stay here again.

Partner