Name: Hotel Mercure Wien Zentrum
Address: Fleischmarkt, 1A, Vienna, 1010, AT

10/10

Exceptional

14 Jul 2026

Christopher

Perfect place to stay in the centre of Vienna.

Partner

10/10

Exceptional

23 Jun 2026

Arefeh

Friendly staff, clean room and excellent breakfast

Partner

8/10

Excellent

02 Jun 2026

JAMES

Front desk staff very helpful; cleaning staff not up to the standards of a 4star hotel. A/C is very European - great within 5 feet of blower but never really cools the room.

Partner

6/10

Pleasant

01 Jun 2026

Omer Faruk

We have started our holiday nicely. The staff was nice but the management was not.

It was 7:45 at the morning, the hotel was under the construction. The construction noise was unbearable and made it impossible for us to rest or stay. I couldn’t image the families with babies what they’ve done. That’s why we checked out earlier than we planned.

I strongly suggest to ask if it will continue, think twice to stay.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

parisa

Great location, breakfast was good they makey fresh juice for you

Partner

8/10

Excellent

07 May 2026

Larisa

Le service du personnel sur place impeccable,les autrichiens savent recevoir,ils font tout pour vous satisfaire que vous soyez content et confortable.tres propre.
On a tout aimé,le petit déjeuner surtout,La chambre assez grande pour Europe,la position près du métro et du centre-ville.des excellents restaurants pas loin.
On recommande vraiment.

10/10

Exceptional

07 May 2026

Elizabeth

We only stayed for one night but would definitely return. Convenient location, helpful and friendly staff, and a comfortable room.

Partner

10/10

Exceptional

05 May 2026

Severn

Breakfast was amazing. The staff were so pleasant and helpful. The location was fantastic. It was a wonderful stay.

Family

10/10

Exceptional

03 May 2026

Jan

The staff was very friendly. In room beverages were excellent. We loved our tour on Saturday morning. The woman who ran the tour was very knowledgeable and we loved the out of the way places she showed us. I would recommend this property to friend.

Partner

10/10

Exceptional

03 May 2026

Alison

The hotel is centrally located, easy for public transport and walking around the city. The staff were fantastic, really helpful at check-in and helped us to check-in early with a room upgrade. Our room was a good size, clean and modern. They gave us a bottle of wine for our wedding anniversary and the extra touches really made a difference to our stay. We'd highly recommend staying here if you're visiting Vienna

Partner

10/10

Exceptional

03 Apr 2026

Reem

Perfect hotel close to everything

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Lisa

.

Partner

10/10

Exceptional

01 Jan 2026

GABRIELLA

Clean, modern and great room, great staff, good location

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Tina

Clean rooms, complimentary drinks in mini bar daily, close to main attractions.

Leisure Family

10/10

Exceptional

27 Dec 2025

JENNY

Everything was clean super clean, staff was friendly and helpful they provide us with very simple maps to the main attractions.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Mary

Great location - but Vienna is a very expensive City - be warned and take out a bank loan before travelling…

Leisure Partner

10/10

Exceptional

16 Dec 2025

Rajpreet Kaur

Clean room, fast and early check in, friendly Staff and great location

Leisure Partner

10/10

Exceptional

04 Dec 2025

Tracy

Room was clean and hotel is well maintained. Staff was super helpful and attentive. Location is central to their public transportation and close to lots of restaurants and attractions.

Partner

10/10

Exceptional

01 Dec 2025

Diana

Modern, comfortable, well designed, small room. Great location.

Leisure Partner

8/10

Excellent

28 Nov 2025

Andreas

The room was very clean, could use larger or more pillows.

Leisure Partner

8/10

Excellent

27 Nov 2025

Miriam

Good location

Friends_and_family Friends

6/10

Pleasant

14 Nov 2025

Mabel Ann

room very clean , but lacking amenities.

10/10

Exceptional

10 Nov 2025

Andy

Great location, helpful staff. Clean and spacious room.

Partner

10/10

Exceptional

30 Oct 2025

Jeremia

The reception was brilliant and great. Room is good too

Leisure Self

8/10

Excellent

28 Oct 2025

Constantinos

Clean

Business_and_leisure Self

8/10

Excellent

24 Oct 2025

Jean francois

Good

Leisure Partner

8/10

Excellent

27 Sep 2025

Larissa

Clean room, friendly staff, convenient location.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Behnaz

It is a nice hotel

Partner

8/10

Excellent

22 Jun 2025

Einav

The room is nice, really close to the center and quiet at night.
The only thing that was really disturbing is that we were back at the hotel to rest at 2pm, and suddenly someone was drilling above our heads for more than half an hour.
When I talked with the receptionist, she apologized for the inconvenience and said it is maintenance but there was nothing she could do until it is done, so napping was not an option…

Partner

8/10

Excellent

07 Jun 2025

Katherine

Great location, close to Stephansplatz and also the metro station. Comfortable, but rooms / beds not huge, even the Privilege double room. Breakfast had a fairly good range of choices. Staff largely helpful.

Business Partner

10/10

Exceptional

30 May 2025

S

Fabulous hotel in the city centre. Would recommend this hotel. Breakfast was ok, but a bit pricey and they had run out of breakfast tea on second morning which was a bit annoying, but plently of other teas and coffees available. The only cups available for tea and coffee were small expresso type cups. This would not put me off the hotel though, just wouldn't have breakfast there next time.

Leisure Friends

10/10

Exceptional

15 May 2025

Terry

7 night stay visiting family in Vienna. Hotel was clean, all staff were courteous, attentive, and most helpful. Would highly recommend the Mercure.
Only minor point-the bathroom was a bit small.

Self

10/10

Exceptional

22 Apr 2025

Agnes

It was a very pleasant place near to all sights to see.

Leisure Family

10/10

Exceptional

16 Apr 2025

Alan

Well furnished room in modern style. Easy check-in with friendly and helpful staff. Great location very close to lots of dining options and short walk to all the main tourist sites. The only quibble is the price of breakfasts - 26 euros per person seems very steep. We made alternative arrangements.

Leisure Partner

8/10

Excellent

03 Apr 2025

David

Perfect location in the centre of Vienna. 5 minute walk from St Stephen’s Cathedral and surrounded by so many different options for dining, drinking and shopping. Public transport was easily accessible as well.
Hotel was immaculately clean and the staff were really friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Helen Marion

Friendly helpful staff in city centre hotel which is in walking distance for many sights and eateries. It is close to tram and underground stations as well as agood range of shops.
A nice place for a city break.

Leisure Partner

8/10

Excellent

17 Jan 2025

Liz

Friendly staff, great location, free minibar containing soft drinks and water.

Partner

8/10

Excellent

10 Jan 2025

Verified traveler

Excellent location. Surprisingly quiet considering that it's close to everything. Great room, comfortable bed but room was on the smaller side (as expected in Europe). Shower was good with a rain shower head. Clean room, nice service. Stayed over new year's and housekeeping gave us chocolates and prosecco for new year's eve, which was a nice touch. No iron in the room, you have to access it in another floor, which was a little inconvenient. Lots of shopping and restaurant options around. About 5 minutes walk to Stephansplatz. Close to metro stations, very convenient. Overall, excellent hotel and would stay again.

Partner

4/10

Poor

03 Jan 2025

Taylor

Good location, everything else is super small

10/10

Exceptional

10 Dec 2024

Theresa

The Mercury Zentrum is well positioned to launch a myriad of tourist activities, including Christmas markets, museums, music concerts, and culinary adventures.

Leisure Friends

10/10

Exceptional

19 Oct 2024

ninon

The staff was helpfull and caring about my confort. I had a bad experience with a taxi driver from the airport who dropped me to the wrong hotel and asking for cash instead of credit card. When I left 4 days later The hotel paid my taxi to the train station. Thank you so much!

Self

10/10

Exceptional

10 Oct 2024

Yuriy

Great location

Leisure Partner

10/10

Exceptional

06 Oct 2024

Jose A

Excellent service

Leisure Family

6/10

Pleasant

05 Oct 2024

Sandra

The area is good, walk 5 mins to great area of Stephenplatz. Room is small but adequate size for location however no shelves to put clothes. New decor and lovely bathroom but carpet looks old. No secure WiFi and very spotty coverage in room. Expensive bar and restaurant compared to others. Overall fine for price we paid - nothing majorly wrong.

Leisure Partner

4/10

Poor

28 Jul 2024

Andrew

Small room, dirty stained carpet, poor quality bedding, damaged shower head (split pipe), mould in shower.

Leisure Partner

8/10

Excellent

28 May 2024

sophie

Easter in Vienna

Fairly central location, located on a quiet street just off the main drag. Fairly old lifts, but otherwise nicely presented and comfortable enough.

Friends_and_family Family

10/10

Exceptional

10 May 2024

Gill

A very nice hotel. Good location and excellent staff.

Leisure Partner

4/10

Poor

22 Apr 2024

Jason

Location - Excellent - Very close to the city centre

Staff - Friendly - Apart from checkout (paid no attention to the response of ‘how was your stay’, followed by head shaking and grinning as if our feedback was worthless).

Maintenance of Building - Incredibly Poor (lift broken, air con broken, beds awful, heating broken, paper thin walls and doors).

The location was fantastic, but for the price paid, we expected better, prepare for some sleepless nights!

Leisure Partner

10/10

Exceptional

13 Apr 2024

Marissa

The staff in the hotel and the restaurant were very helpful and friendly.
The breakfast was great! And the food in the restaurant was excellent.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Apr 2024

sophie

Great city break hotel

Great central location, yet on a quiet, safe backstreet. Modern hotel with comfy beds. Ideal for a City break.

Friends_and_family Family

8/10

Excellent

27 Mar 2024

Jeremy

Good

Good location. Clean, efficient and friendly hotel.
Room was a decent size with good facilities.

Business

10/10

Exceptional

24 Mar 2024

L

Great location

Great location, very smooth check in, didn’t eat there but looked nice. Very quiet perfect little stay

Partner

10/10

Exceptional

07 Jan 2024

Kevin

Nice surprise

Had an amazing stay and we’re surprised to receive a free city guided walking tour voucher from
The hotel. The guide was excellent . Did really enjoy every minute of it.

Partner

6/10

Pleasant

31 Dec 2023

Kim-Maree

The reception staff were very kind and professional and the hotel is in a great location and very clean.

We asked for two rollaway beds in each of our rooms. They did supply them without a problem but both of them were of such terrible quality, it was impossible to sleep. One of them was actually a foldout chair. It was awful and my children were exhausted after two nights of not sleeping. It's is unfair to sell rooms with that feature when they are of such poor quality.

The bathrooms are tiny and there isn't enough room for toiletries.

Leisure Family

8/10

Excellent

21 Dec 2023

Felicia I

Good

8/10

Excellent

30 Nov 2023

Verified traveler

Great stay

Great stay, very quiet room although very central location. Also, the humidity in the room was very low and it was quite stuffy which made it a lil uncomfortable to sleep. But overall it was a good stay

Partner

10/10

Exceptional

19 Nov 2023

Rebecca

Great hotel in central location

Great hotel in central but quiet location. Helpful and friendly staff. Room on small side but perfect for business trip, and the shower was good. Food is restaurant great for vegetarians. Overall not luxury but good
Value and I’d definitely return

Business

10/10

Exceptional

27 Oct 2023

Anthony

Excellent quality
Good sized room (Premier room)
Close to city centre

Leisure Partner

10/10

Exceptional

24 Sep 2023

Valerie

Great location - could walk to everywhere

Business_and_leisure Family

10/10

Exceptional

29 Jul 2023

Mohenski

It would be great if the rooms were a bit more spacious, otherwise everything is excellent.

Leisure Family

10/10

Exceptional

17 Jul 2023

Juan

Helpful and accommodating

I happened to get sick the day after arrival. They were super attentive, managed to extend our stay, and inquired about my health with discretion. Great location and superior customer service.

Partner

4/10

Poor

11 Jul 2023

Sanaz

Flooring is Dirty, AC was not working properly, It feels damp and without Air at night.

8/10

Excellent

14 Jun 2023

teriesa b

Needs ironing facilities in rooms. No hair conditioner.

Leisure Family

10/10

Exceptional

14 May 2023

Brendan

Well located Vienna hotel.

I've stayed at this hotel before. Excellent location, close to most amenities and public transport. Friendly service. Complimentary still and sparkling water in fridge in room. Room clean and quiet. Lots of eating options nearby.

Self

10/10

Exceptional

02 Apr 2023

Darren

Hotel is tucked away in a bit of a side street so it was very quiet during the night. Felt very safe. Staff were particularly helpful. Ive stayed here before and will stay here again when im next in vienna.

Leisure Friends

10/10

Exceptional

27 Dec 2022

Mayumi

The great location and all the workers were amazing!

Leisure Partner

10/10

Exceptional

23 Dec 2022

Peter

GREAT LOCATION VERY GOOD BREAKFAST THE STAFF VERY HELPFULL .

Partner

10/10

Exceptional

28 Sep 2022

Lisa

Our stay was excellent.

8/10

Excellent

19 Sep 2022

Harp

Hotel room itself was in good shape.
When I google map viewed the property it seemed sketchy but it was in fact not sketchy.

Leisure Partner

10/10

Exceptional

01 Aug 2022

Ashleigh

Staff were excellent, room was clean, and location was great!

Leisure Partner

8/10

Excellent

25 Jul 2022

Begona

Great area to stay in Vienna. Vibrant & Bussy. Lots of restaurants, cafes, pubs and shops and a walkable distance from transport and main attractions. Only down (for us though) is that the A/C wasn’t very strong and we struggled with the heat sleeping but maybe it was just us used to colder weather.

Leisure Family

10/10

Exceptional

31 Mar 2022

Verified traveler

Would highly recommen

Friends_and_family Friends

10/10

Exceptional

08 Nov 2021

Verified traveler

Very helpful and friendly staff at the front desk!! :)

Self

10/10

Exceptional

01 Nov 2021

Sarah

Our room was really lovely, and the staff even put a sweet honeymoon surprise in our room for us. The location is also stellar. We recommend!

Partner

8/10

Excellent

08 Oct 2021

Leslie

Good Hotel

Good hotel, nice and full breakfast. Good location.

Business

10/10

Exceptional

10 Sep 2021

Barry

The location was great, the bed was comfortable, the staff was polite. What else could one ask for?

Leisure Self

10/10

Exceptional

25 Aug 2021

Udi

Very good mid-range hotel in an excellent location

We enjoyed our stay very much. We found the hotel to be clean, comfortable, and conveniently located. The room and bathroom are a bit small, but we had no problems. Friendly staff and great wifi. This is a good place to stay.

Partner

6/10

Pleasant

20 Jun 2021

Verified traveler

Good location, the room was so small, not clean enough (especially in the bathroom).
The staff are very nice and helpful.
The bed the pillows and the blankets were good and comfortable.
Not a good value for the price.
3/5

Leisure Self

6/10

Pleasant

22 Mar 2020

Tom

Air conditioner switched off although it was warm outside and sweltering in the room

Leisure Partner

4/10

Poor

09 Dec 2019

AC

The hotel is being renovated on the 3rd, 4th and 8th floors. From 8am until 6pm each day (including weekends) there is incessant banging and drilling, meaning that having some chill time in the afternoon just wasn’t possible. Had we been informed prior to our trip that this work was happening, we would have gone elsewhere. Poor show by Hotel MERCURE Wien Zentrum by not informing us of this work before our stay. Not an enjoyable holiday at all.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Always lovely to stay at a Mercure hotel. This is the 3rd one in as many cities that I’ve stayed in. Paris, Amsterdam and now Vienna. Staff are always super helpful and the team photos behind the desk were especially reassuring. It seemed like a lot of effort to go to which wouldn’t be done in a place where they thought the staff were going to leave. This suggested you me that the staff were happy there, loved their jobs and we’re likely to be around for the next few years.

Leisure Partner

6/10

Pleasant

24 Aug 2019

Verified traveler

Everything was pretty normal. Nothing outstanding, meet expectations.

Leisure Family

10/10

Exceptional

09 Aug 2019

Allan

Loved Vienna, and this hotel.

Great stay, good area, convenient, amenities. Would definitely recommend it.

8/10

Excellent

27 Jul 2019

Bettina

Well located hotel

This hotel is well located, the breakfast is good and the staff friendly.
It's a shame that the bathroom doesn't have a proper door, but instead a sliding glass door with a big circular hole that is used as a \"handle\"
And the AC isn't powerful enough, we were so hot the two nights!!!!

Partner

10/10

Exceptional

24 Jul 2019

Aidan

Clean, spacious, good location

Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

A very convenient location. Staff were friendly and helpful. We were able to check in after 11 p.m. and reception staff were able to greet us with a smile. Mercure offers of complementary waling tour of the Jewish and Greeks areas.

Leisure Partner

10/10

Exceptional

30 May 2019

Anne M

Extremely friendly staff! Felt very welcomed when leaving and coming back 2 days later. Didn’t give any grief when forgetting key in room. Only downside was the maid coming in very earlier - however, the room was always cleaned and organized very well each day. Small but perfect for one person. Overall, would give very high ratings!

Family

10/10

Exceptional

20 May 2019

Verified traveler

Great central location and close to transport if you wanted to travel further afield.

Leisure Partner

10/10

Exceptional

20 May 2019

Verified traveler

The property was in a perfect location and offered everything you would want. The breakfast had the widest selection I had ever seen in a hotel. The only odd thing is the bathroom door, it is glass with a giant hole in it. It’s a bit odd when going with friends that you could see them on the toilet but you can just stay in the main room away from the bathroom. Otherwise it’s the perfect choice!

Leisure Family

10/10

Exceptional

09 May 2019

Verified traveler

Very helpful staff
Good breakfast
Good position
Good shower

Leisure Family

10/10

Exceptional

10 Apr 2019

Verified traveler

Its a small hotel. Accomodations are adequate. Ammenties are somewhat limited. Rooms are kept clean. Included breakfasts are good. What the physical hotel itself may lack is more than made up for by a very friendly, helpful and cheerful staff.

Leisure Self

8/10

Excellent

29 Mar 2019

Horatiu

Good location...nice staff

Good location,but there are some loud public workings in front of the hotel. The maids are making a lot of noise at 9'a clock

10/10

Exceptional

29 Mar 2019

Kaufman

100%

100%

Family

10/10

Exceptional

28 Mar 2019

Verified traveler

We had everything we wanted in our room. Staff were extremely helpful whenever we asked for anything, and when I was struggling to print transport vouchers their help was exceptional.

Leisure Partner

2/10

Poor

12 Mar 2019

Fatima

Will never recommend and will never go there

Was requested gluten-free breakfast during booking 2 months ago, while in there was asked to toast gluten free bread in the general toaster. Then found out they didn’t have gluten free bread

Was given a very small room with small window then after asking if there was any better room we are eligible to, then was given much better one.
Then cleaner forgot to top up toiletries, requested to reception waited and hour to take shower, none arrived then when went to breakfast only to found out no gluten-free bread. I have celiac disease

Also, my don and my body was itching all three nights, didn’t happen on our 18 days holiday in 4 other different countries. I assume it could be dust mite.
Only location was excellent However it was overall disappointing and not acceptable as we stayed in different accord hotel in the past with happier experience

Family

8/10

Excellent

30 Jan 2019

AJ

The hotel is located in the center of the city. Staff was very professional and both check-in and check-out were smooth and efficient. They held our bags for a few hours after we checked out. Room was reasonable size and very well appointed. Many shops and restaurants within easy walking distance. Airport is a short taxi ride away. Would recommend.

Leisure Partner

8/10

Excellent

28 Dec 2018

Alex

nice hotel close to the center, clean, quiet, friendly staff

6/10

Pleasant

19 Dec 2018

Verified traveler

Perfect Location

Average

Family

10/10

Exceptional

07 Dec 2018

Verified traveler

We stayed for 3 nights. The location is excellent as were the staff and there is an amazing restaurant next door. My only complaint (and this is a personal issue) is that the beds were too soft as we have a firm mattress at home. The hotel was very nice and I would definitely recommend.

8/10

Excellent

22 Nov 2018

Sylvie

The hotel is very well placed Vienna closed by the Subway and interesting areas to visit.