Ruby Lissi Hotel Vienna by IHG

Austria , Vienna
VIENNA, Fleischmarkt 19
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Stephanie

This is a great hotel in a great location.

Family

6/10

Pleasant

02 Mar 2026

Jamil

Room was clean but at times felt dusty and bed linen was not great in my opinion.

Location was great and the public areas of the hotel were also pretty good.

Self

8/10

Excellent

26 Feb 2026

Bradley

Tiny, odd-shaped room but we made the best of it. Probably would not rebook at that hotel.

10/10

Exceptional

15 Feb 2026

Davis Rodrigues

A great hotel, steps away from Schwedenplatz, with live music. Such a great hotel, with an excellent atmosphere.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Tammy

Everything from staff, to location, to hotel was wonderful. The only suggestion is an option for different pillows....I did have trouble sleeping each night. Otherwise, brilliant hotel. Would stay again

10/10

Exceptional

20 Jan 2026

Judith

Staff were friendly and efficient.
Hotel was quirky,atmospheric and great location

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Clariana

Super confofortsble. Nice staff. Bed and linen perfect.

Partner

10/10

Exceptional

11 Jan 2026

John

Ruby Lissi is excellent

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Javier

nice play, and very clean

8/10

Excellent

05 Jan 2026

Jill

Good stuff: The hotel is in a great location and we were able to walk to many attractions, restaurants and more. The rooms were clean and comfortable.

Not so great stuff: The automated check-in was glitchy and we received a couple error messages before we had to ask stuff to help. The menu at the restaurant could use an upgrade. Suggest having coffee/tea setup in the rooms rather than unnecessary items like amps and speakers. Much more useful!

8/10

Excellent

04 Jan 2026

Mateusz

Small room but updated. Comfortable bed. Good breakfast buffet. Great location.

Business_and_leisure Self

4/10

Poor

04 Jan 2026

ERJOLA

The hotel was nice
The service was horrible.

8/10

Excellent

03 Jan 2026

Sabai

Clean, a little cramp room.

Leisure Family

6/10

Pleasant

03 Jan 2026

Dawn

The room was a nice size as it was a room for wheel chair users we didn’t book this but were given this room it had no facilities for a drink no machine or kettle or any bottled water one would expect in a room , having stayed in hotels all over Europe and first one not to include anything , on arrival we had trouble checking in on iPad wouldn’t except us as we had a common surname that lots of people had , so went to bar/reception the member of staff was quite unfriendly first of all , but after a second go on system failing she helped , we weren’t told anything about where to get breakfast etc , we struggled to work out how to use the window blinds electronic or the lights , it was so hot in the room we asked about air conditioning on 2nd day and was abruptly told by same member of staff that it’s winter they are turned off , my daughter and husband who was in the other room I had booked couldn’t open their window so asked for help , the lady came up and made them feel that they were dumb and was rude , she clearly wasn’t happy as I later found out they were short staffed by a friendly male bar staff , other staff were friendly but not her , also after paying 3 seperate times for 3 cups of tea we noticed ourselves all along there was a small kitchen near the lounge that had a hot tap with tea and coffee facilitie we could of had for free If we had been told , staff just charged us and didn’t mention a thing ! Apart from the great location to town the hotel wasn’t great

6/10

Pleasant

03 Jan 2026

Preeti

Difficult to find hotel . Staff courteous but need to invest in more staff

Leisure Family

10/10

Exceptional

01 Jan 2026

Raphael

Love it

10/10

Exceptional

31 Dec 2025

Brian

Great Location, for everything.
very funky decor and very clean too.

We were upgraded to a Loft room, spacious.
The bar had a jazz night one night, very good.
Recommended.

Partner

8/10

Excellent

29 Dec 2025

Michael

Good room and good location

Self

10/10

Exceptional

29 Dec 2025

Robert

Comfortable and clean rooms. The common areas and lounge had a great vibe. Staff was excellent t and welcoming as well.

Partner

8/10

Excellent

25 Dec 2025

Leighton

Room was great. The layout of the room took some getting used to as you enter the shower from the WC area and also there was not much privacy if you were sharing the room with someone but other than that it was great. The lobby/restaurant area was nice but the entrance to the hotel was not the easiest and the second entrance was sterile.

Leisure Partner

8/10

Excellent

20 Dec 2025

Jimmy

Breakfast was very good. Overall ambiance was nice.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Virginia

Clean n very friendly staff

Leisure Family

2/10

Poor

15 Dec 2025

Mathilde

We've stayed at a Ruby hotel in Geneva previously and really enjoyed it but really did not enjoy our stay at Lissi.The room is very basic and did not meet a 4 star hotel standard (not even a water bottle or coffee). There was a strong smell of urine in the toilet and and a real lack of privacy in the bathroom as the curtain was only covering one side of the shower (this was not the case in the previous Ruby we stayed at). Our room was also extremely noisy as we could hear everything going on outside including 7am building work on Monday or next door neighbour loud music on saturday night. Despite the decent location we would not recommend this hotel - the price of 250£ per night was premium but the hotel wasn't..

Leisure Partner

8/10

Excellent

15 Dec 2025

Martha

Good Hotel.Good breakfast ,bed comfortable clean but some areas could of been cleaner .The small details were missing .

Leisure Family

10/10

Exceptional

15 Dec 2025

Matthew Gerald Charles

Great location,

Leisure Partner

8/10

Excellent

14 Dec 2025

Lynn

Comfortable bed and room. Close to shopping and good restaurants.

Business Friends

10/10

Exceptional

13 Dec 2025

Diljeet

The room was very nice but the breakfast was the star for me. Great food and ambience

8/10

Excellent

13 Dec 2025

valerie

Room was clean but small. Self check in and check out so didn’t see any staff. Good location

Leisure Partner

10/10

Exceptional

11 Dec 2025

Peter

Fantastic stay and awsome safe location. Breakfast was exceptional and the Hotel Staff were super friendly. Walk to city centre within minutes.

8/10

Excellent

11 Dec 2025

William

Great location with good amenities. Staff was very friendly and helpful. The breakfast was adequate but go early as seating can be limited. Nice bar area that had live music on the Monday night. Room was large and nicely decorated and had everything you need. Small galley down the hall had tea, coffee and a vending machine with snacks. Very comfortable and quiet lounge area was also available on the same floor as the breakfast area. My only complaint would be that we stayed 4 nights and they didn’t try to service the room until the 3rd night. Should’ve done on the 2nd. All in all, a very nice hotel with a cool vibe.

Leisure Partner

4/10

Poor

09 Dec 2025

Peter

We did not have the breakfast. One night of three we did not receive maid service!
Hotel ‘concept’ appears to be very little staff, guests do it yourself, and no management accountability!

Partner

8/10

Excellent

05 Dec 2025

Stewart

Stay was good however the lack of room facilities mini bar and coffee machine were slightly di

8/10

Excellent

04 Dec 2025

Stephanie

Nice staff, especially Tobias. The room was unique and not what you expect for the bathroom. It's not for everyone. Breakfast is good but drinks at the bar and the room itself was on the pricey side. Not sure if it's worth $400 CAD a night...

Leisure Partner

10/10

Exceptional

03 Dec 2025

Christopher Steven

Lovely clean and tidy rooms, very comfortable too. Hotel has a lovely atmosphere and great staff, we never had the breakfast as was out early each morning but looked very nice! Decor is very unique and welcoming. Check in and out very easy! Fantastic location for city exploring and right next to a main underground station.

Leisure Partner

8/10

Excellent

02 Dec 2025

Antoinette

Spotless room

10/10

Exceptional

01 Dec 2025

Ramy

Amazing hotel

6/10

Pleasant

30 Nov 2025

Roy Sturle

Good stay, close to center city, tram, underground and boats. Speedboat to Bratislava nearby.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Mike Theodorus Jacobus van de

Nice city hotel, love the bars and facilities

Leisure Partner

2/10

Poor

22 Nov 2025

Philip

Smallest room ever. Bed against the wall. Perdon had to climb over no room at end of the bed. Shower bathroom combo impractical. Could only shower or use bathroom not both at once. Check in system is self checking and we witnessed almost everyone need assistance. And they only had one attendant who doubled as the bartender. No wash cloths, no coffee maker, no English TV channels, HVAC non functioning.

Leisure Partner

6/10

Pleasant

22 Nov 2025

Fabio

The sound insulation was awful. We could hear toilets being flushed, voices from the room next to ours. The doors from other rooms bang loud. Really bad experience.

Cleaning was mediocre.

Location of the hotel is really good.

Partner

10/10

Exceptional

21 Nov 2025

Mark

Lovely

10/10

Exceptional

21 Nov 2025

Josephine

Love this hotel! Centrally located and super clean.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Daryl

Comfortable rooms; just outside of subway station; walkable to lots of dinning and shopping.

Leisure Self

10/10

Exceptional

11 Nov 2025

Catrin

Nice little hotel in the old town! Live music in the evenings, reasonable drinks prices in the bar, and the rooms were spacious enough for a few days stay in Vienna

Leisure Friends

10/10

Exceptional

05 Nov 2025

Katayoun

…

10/10

Exceptional

04 Nov 2025

James

Comfortable room, friendly and helpful staff, excellent breakfast and great location.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Lucie

Great staff and atmosphere!
The location could not be better to visit Vienna

10/10

Exceptional

26 Oct 2025

Meri

Highly recommend this hotel for anyone looking for a perfect blend of comfort, elegance, and genuine hospitality. I would happily return again! 🌿✨

Business Self

4/10

Poor

23 Oct 2025

YOUNG IL

8/10

Excellent

22 Oct 2025

Eric

Drinks were fine. Could have used more hot options.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

David

Hotel very good location
Entrance is quirky and takes a bit to get familiar with,
Some building work going on which we didn’t expect,
Rooms comfortable not keen on glass bathroom and toilet area,
Breakfast was really good with plenty of choice but no soft boiled eggs

Leisure Partner

10/10

Exceptional

16 Oct 2025

Steve

Property location was great, close to the old city and train station. Staff was nice. Hotel is a little eccentric. Rooms were good size. Bathrooms were a bit odd, not much privacy. Would stay again.

6/10

Pleasant

12 Oct 2025

Mary Ellen

Yes

Leisure Family

10/10

Exceptional

11 Oct 2025

Georgia Clare

What a gem! Lean luxury, great concept, great hotel. Loved all of it. Decor, comfort, energy, etc

Leisure Partner

8/10

Excellent

09 Oct 2025

Joseph

The room was nice with only one odd aspect. The room key must be inserted into a slot above the entrance light switch in order for 80% of the electrical in the room to operate. There are no written instructions at the slot and this information was not given to me at check-in.

Leisure Self

10/10

Exceptional

08 Oct 2025

Danie

J'ai tout aimé de cet hotel, spécialement son emplacement, pres de tout, metro, train, restaurant, magasin, musée.
La seule chose que je n'ai pas aimé c'est le self check-in. Je préfere avoir un contact humain a mon arrivé dans un hotel

Leisure Family

10/10

Exceptional

05 Oct 2025

Anthony

This hotel is a gem! My wife and I were thrilled with all aspects of our stay. The service orientation of the staff is fantastic! We received a wonderful greeting upon arrival by Amadea and Leon. Hozan was excellent throughout our stay, Alex was wonderful in the restaurant.

Our room was very comfortable and very clean! The heart of Vienna, lined with sidewalk cafes, cathedrals and shops, was literally within a 5-minute walk.

Highly recommended!

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2025

Artur

Nice bar

Leisure Self

6/10

Pleasant

05 Oct 2025

John

Great location and most staff helpful. Although very loud at night and disturbed by house keeping

Leisure

10/10

Exceptional

04 Oct 2025

Paul

Excellent hotel.

10/10

Exceptional

04 Oct 2025

Sean Patrick

Close to all shopping , short walk to Center of the old town and st.Stephens cathedral
Great price and values for the area

Business Partner

4/10

Poor

03 Oct 2025

Melissa

That’s a no for me

The location felt a bit dodgy upon arrival, but it’s about a block from a nice area. Just a funky pocket. The lobby was lovely, but the rooms are not good. There were stains on the curtains, there was what appeared to be rot on the floor where the shower meets the flooring, the gaps in the toilet area allow for zero privacy. I would not recommend or stay again.

Friends_and_family Friends

8/10

Excellent

30 Sep 2025

Kevin

Vienna.

Clean room. Nice city but very expensive to eat and drink.

Partner

10/10

Exceptional

29 Sep 2025

Brian

Great location

10/10

Exceptional

24 Sep 2025

Ryker

Close to transit

10/10

Exceptional

20 Sep 2025

Lynn

This was a unique hotel and even had a roof top seating area.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

Ricardo

All as expected.

Trendy, great location, good breakfast, great staff, they had an alarm drill so elevator stopped working. Had to use the emergency stairs WITH LUGGAGE on the way out.

Partner

10/10

Exceptional

16 Sep 2025

Diana

The location of this hotel is excellent. We walked to all the major sites.
We didn't get the breakfast at the hotel but there are a couple of bakeries around the corner with coffee, croissants and pasteries.
The staff is very helpful and pleasant.
The one thing to keep in mind is that it is a botique hotel so the rooms are tiny and the shower has glass walls. I was sharing the room with my sister. I would have been uncomfortable sharing with a friend.

Leisure Family

10/10

Exceptional

15 Sep 2025

Ashfaq

It's super easy to get around there, either by subway or just walking.

Awesome boutique hotel👍

10/10

Exceptional

15 Sep 2025

Jaime

I loved the hotel; the decoration is super original, the location was great, we could walk everywhere or take the trolley just half a block away. As for the shower and bathroom, they weren’t very convenient, and I missed having another piece of furniture to put another suitcase on.

Leisure Partner

8/10

Excellent

12 Sep 2025

Benjamin

Nice and functional

The hotel was clean and the lobby and bar area are nicely decorated. The self check-in process is easy and convenient. We stayed in the “nest” room and it is small but worked for one night. It is an easy walk to main attractions and a subway but the area right around the hotel is very quiet at night with not much going on.

Partner

8/10

Excellent

12 Sep 2025

Greg

Fantastic central location near public transport.
Room is ok and staff are friendly.

The entrance is mediocre and when the front door is locked it can be difficult to find the rear entrance if you don’t look up!

6/10

Pleasant

05 Sep 2025

Mariam

The staff were very helpful. The Hotel was very dark and no tea/ coffee service in the room. The room was very basic and small

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Arbin

(1) Excellent - LOCATION (short walk i.e. ~5 minutes to public transportation (metro, bus), easy walk i.e. 15-20 minutes walk to major tourist sites).
(2) OK - BREAKFAST (just cold cuts available i.e. NO hot breakfast)

10/10

Exceptional

04 Sep 2025

PHILIP

Fantastic hotel with a good location and lovely staff, breakfast is good and certainly a hotel I would recommend having visited Vienna on many occasions.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Loren

The hotel has a very interesting eclectic feel to it. The staff was very nice. The rooms were perfectly clean and large. Overall we had an excellent stay there.

10/10

Exceptional

02 Sep 2025

Daniel

Fantastic

Leisure

10/10

Exceptional

20 Aug 2025

Angeline

Excellent location. Hotel was very good. People extremely friendly and helpful. Great little gem!

Leisure Family

10/10

Exceptional

18 Aug 2025

Mark

A lovely hotel. So well located for old vienna, stephensdom, with a u bahn tation nearby for getting around or back after a long day.
I thoroughly recommend this hotel and will be staying there again for my next Vienna visit.

Leisure Self

10/10

Exceptional

04 Aug 2025

Deniz

Great value for the money and so Central

Very nice place. Very central location, very clean and good staff.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Harlan

I did not like the fact that it was no refrigerated in the room. I have medication that require refrigeration.
But the stuff was nice and kept it in the bar area

Leisure Family

8/10

Excellent

15 Jul 2025

Michael

The hotel is nice, the staff is excellent. Our room had a closet with 6 hangars and 2 shelves. No other storage which was a problem. Other than that, great place.

10/10

Exceptional

14 Jul 2025

David

Great situation. Quirky hotel

8/10

Excellent

11 Jul 2025

Marianne

Hipster Techie Perfect Location

Great location and convenient to transportation, shopping and dining. Very hip vibe and full of techies. Fantastic jazz band on Monday nights. Guest room didn’t have much storage space for suitcases, no drawers for clothes. Very minimalist in style. Breakfast was very overpriced. Toilet/shower area very awkward and bizarre layout. Great staff and cool decor..

Partner

10/10

Exceptional

06 Jul 2025

Steven

Room was clean and the bed was comfortable. If there is only one chair in a room though, it should at least be a comfortable one, not hard wood.

10/10

Exceptional

04 Jul 2025

Verified traveler

Great location. Excellent wifi, staff and bar

Business

4/10

Poor

01 Jul 2025

Simon

slow, unhelpful check in staff. They were literally staring at screens while several people were waiting. When I asked if I could take a bottle of WATER instead of a complimentary cocktail, their answer was NO.

Leisure Self

10/10

Exceptional

30 Jun 2025

Varun

Loved the location. Loved the staff and at the bar

Leisure Partner

8/10

Excellent

24 Jun 2025

Jose

Good location - walking distance to city center, attractions / sightseeing and restaurants. Room was nice.

Leisure

10/10

Exceptional

23 Jun 2025

David

10/10

Exceptional

22 Jun 2025

William

Quirky and convenient.

Partner

10/10

Exceptional

20 Jun 2025

Brent

Unique and fun stay!

Leisure Partner

8/10

Excellent

18 Jun 2025

Judy

We loved the hotel. It has a fun, kinda quirky vibe, it has everything you need, and the beds are super comfy. The breakfast was pricey, so I got the “breakfast kids” the first morning, and the guys at the desk were very friendly. My only negative was the second morning. I asked for the same simple breakfast and was told I had to leave the lobby. The lobby was only for guests who had paid for the full breakfast, (like my friend). That seemed a bit petty! I ate in the hall by the restroom!

Friends_and_family Friends

4/10

Poor

12 Jun 2025

Sankha

Great location, clean room. Unfriendly staff. When we tried to rent a bike, they were very uninterested in helping, and asked us to come later. Lift didn’t work for most of our stay. Not the easiest to get in and out of the hotel.

Leisure Family

10/10

Exceptional

01 Jun 2025

Elliot

Super stylish and trendy with amazing quality bedding and toiletries! A hidden little gem in Vienna!

Self

10/10

Exceptional

27 May 2025

Jennifer

The Ruby Lissi Hotel was quiet and well situated very close to a metro stop, as well as an airport bus route (which was a great deal!). It was also walkable to the cathedral square and in a cozy, quiet neighborhood. The staff was very helpful. We did not have any meals there so I can't speak to the restaurant.

Business_and_leisure Partner

10/10

Exceptional

25 May 2025

Alex

Second ruby hotel and just as good - would highly recommend

6/10

Pleasant

24 May 2025

Harmohan

We didn’t like it. It was like cheap motel.

Leisure Partner

10/10

Exceptional

22 May 2025

Stephane

We stayed at this hotel for 3 nights. Easy access to everything you need to see and do in Vienna. Located 1 block from transit. Check in/out was easy. The room was small but did the trick for us. Recommend this hotel!

Leisure Family

10/10

Exceptional

21 May 2025

Anixza

Excelente, buena ubicación, altamente recomendado

Leisure Partner