Name: Ruby Lissi Hotel Vienna by IHG
Address: Fleischmarkt 19, Vienna, 1010, AT

10/10

Exceptional

27 Jul 2026

Joshua Morris

Great stay, good location, good breakfast. Tiny rooms… Feels like a cruise ship. Very comfortable lounges. Was surprised that English was the preferred language with staff. The guitar amp in the room seemed a little excessive… But whatever. We plan to return.

10/10

Exceptional

21 Jul 2026

Dave

The rooms were so nice and the air conditioning was very welcome. The breakfast was awesome as well. This was an excellent hotel in a great location. We were able to walk to most sights. Would definitely recommend this hotel!!

Partner

10/10

Exceptional

15 Jul 2026

Rajarajan

None

Partner

8/10

Excellent

08 Jul 2026

Russell

Seemed to be geared more towards the hipster-crowd than the boutique hotel I was looking for: amps in the rooms, guitars on the walls encouraging guests to play, a “DJ- type” atmosphere in the bar.

Nice place, very centrally located (if a little difficult to find: it shares a buikding with a post-office), breakfast is goid, quirky vibe in very comfortable lounge.

Self

8/10

Excellent

07 Jul 2026

Brian

We had a great stay overall. Nice decorating touches, breakfast was very good, very clean, quiet and location was excellent.
The only issues were the shower/bath arrangement was kinda funky. Play music while the other goes to the toily and hopefully you’re not shy about showering.
The promise of coffee and tea anytime…NOT!
The galley’s as they are called don’t really exist. Otherwise, a very pleasant stay and I would stay again knowing what I do.

Partner

8/10

Excellent

04 Jul 2026

Thuy

The staff were very helpful.

Family

10/10

Exceptional

04 Jul 2026

Vinaychandra

Great locations. But see through shower was a full negative!

More hooks to hand clothes and towels would be good.

Soft closing toilet seat in this day and age is a best! Why do you not provide it???

8/10

Excellent

30 Jun 2026

bonnie

A bit eclectic, but clean and convenient to all major sites

Partner

10/10

Exceptional

16 Jun 2026

Minda

Great location

Partner

6/10

Pleasant

14 Jun 2026

Stacey

Hotel decor is awesome and beds were comfy (just ask for extra pillows). There’s no phone in the room, which I know is becoming more common, but it was frustrating when a fuse blew one night and we were left in the dark. However, the staff were extremely kind and very helpful. Would definitely stay again

Partner

10/10

Exceptional

10 Jun 2026

Carlos A

Excelente stay, good breakfast, friendy staff

Partner

10/10

Exceptional

10 Jun 2026

Maureen

Loved the ease of being cashless “Plastic Fantastic”! Great location for close access to U-bahn, restaurants, etc. Excellent breakfast buffet and bars. Appreciated the option to forgo daily room service for a cocktail voucher in their bar.

Partner

10/10

Exceptional

09 Jun 2026

Mandana

Clean rooms, friendly staff, beautiful bar and reception area.

Friends

10/10

Exceptional

09 Jun 2026

Samantha

Great roof top patio. Hipster vibe. Nice bars (2).
Good breakfast nice selection.
Conveniently located. Easy accessible.
Friendly and helpful staff.
Clean rooms.
Lean luxury.

Family

8/10

Excellent

05 Jun 2026

Dennis

This hotel has a great location. Nina in the bar area was exceptional. She was friendly, so helpful, attentive, a true delight! This hotel really is a bar with a hotel attached. The bar is photogenic, a wonderful place to relax and have conversations. The staff in the bar were hit and miss. Some incredible, others subdued. There is no front desk. It is self check in. I checked in on line, but I had to input all my information again at computers in the lobby. The bar staff have to help guests with check in, so sometimes bar service is slow. It is not their fault. The room amenities are very limited. Overall, I loved the bar area and convenient location. I would stay here again.

Friends

10/10

Exceptional

28 May 2026

Glynn

Second visit and the Ruby just gets better. Great location, great cool vibe through the hotel, brilliant helpful staff and great jazz combo on the last night. Can't recommend highly enough.

Partner

4/10

Poor

25 May 2026

Fernando J

Don't leave any valuable belongings like a watch that sadly was taken from the room, Don't even has a phone perhaps if you need inssacials lite a towel or toilet paper you have to go and get it yourself and if the room is hot ! Too bad you don't have control of it only they do ...having said that I think the price was responsible and location was very good, again don't leave valuable in the room .

Family

10/10

Exceptional

25 May 2026

mayda

Great

Family

10/10

Exceptional

25 May 2026

John

The hotel is very convenient for downtown sites and very close to the Central Rail Station which has good non-stop rail access to the Airport. Hotel breakfast is very good and was sufficient to keep us going all day.

Partner

8/10

Excellent

25 May 2026

Theresa

Great location. Lots of amenities.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Rukesh

The location of Ruby Lizzy hotel was excellent. So convenient to walk to most places, very central. The metro was just
5 minutes and near by was the river Danube for relaxing long walks.
The breakfast was good. Comfortable and clean bedroom
Two bars for a quiet drink.
The staff was very friendly and helpful.Thank you for your help.

Partner

6/10

Pleasant

21 May 2026

Bradley

Quirky layout, but what got us was the HVAC system temp is pre-set so the guest can only change the temp by up to +/- 3 C. Which kept the room way too hot for us. We did not get much sleep.

Partner

6/10

Pleasant

18 May 2026

Crystal

Breakfast buffet was delicious and plentiful. Entrance is bit awkward and hard to find. You can trade no housekeeping for drink vouchers at the bar. Room had dust bunnies above bed along with a spider. Bathroom area is black paint and you can see white splash spots along the wall. Shower only has one curtain for privacy, the other is fully exposed. Walls and windows are thin. You can hear everything, bring earplugs.

Family

4/10

Poor

11 May 2026

Danielle

No air conditioning. Staff told us to open windows but there were bugs flying in from outside. We end up having hard time sleeping. Bed wasn’t comfortable either.

Family

10/10

Exceptional

06 May 2026

Paul

What a wonderful hotel! Ideally located, in walking or tram ride distance to the sights. It’s rich in character, while having a contemporary feel. The staff were so friendly, from check-in to check-out, and the coffee they served at breakfast was excellent!

Partner

4/10

Poor

03 May 2026

Caleb

I booked this hotel because they claimed they had AC in the room. They do in fact have AC in the room but it does not turn on until summertime.

10/10

Exceptional

03 May 2026

Tammy

N/A

Self

8/10

Excellent

29 Apr 2026

Louise Catherine

The hotel staff keep a low presence but are always very welcoming and willing to help. It is a wonderfully eclectic hotel. However I booked knowing the shower/toilet are frosted glass areas in the room but still not a fan of this arrangement. Also I do miss coffee/tea facilities in the room although this is available from a communal area on each floor.
Breakfast was very good. A small selection but everything was fresh and having a barista coffee in the morning rather than coffee from a machine was a bonus.
My only recommendation for improvement would be to have better signage on the stairs as it did get confusing especially when looking for the breakfast area from the stairs rather than the lift.

Friends

8/10

Excellent

28 Apr 2026

Martin

B+

Friends

10/10

Exceptional

26 Apr 2026

Howard

This is a slightly quirky hotel with a bit of a hidden entrance but the location is excellent and quiet for a city centre hotel. Lovely bar area and very near Shwedenplatz underground station and only 13 minute walk from Wien Mitte station

Partner

10/10

Exceptional

25 Apr 2026

Colin

Lots of choice for breakfast

Friends

4/10

Poor

19 Apr 2026

james

The room was striped back to the bare basics (no water or cups in the room, no phones to call reception, no fridge etc) it feels like a hostel for adults. The breakfast was below average using the chia seed pudding and smoked salmon to mask the lack of hot breakfast items. Although the staff were very friendly.

Self

6/10

Pleasant

13 Apr 2026

fiona

Location is great, room didnt get cleaned on out 1st day, we had to ask for dry towels then 2nd day missed sticking toilet paper

8/10

Excellent

02 Apr 2026

Alan

Clean room, great staff, fantastic location. Very well decorated

Partner

8/10

Excellent

23 Mar 2026

Paul

Good breakfast…plenty of choice

Friends

10/10

Exceptional

08 Mar 2026

Stephanie

This is a great hotel in a great location.

Family

6/10

Pleasant

02 Mar 2026

Jamil

Room was clean but at times felt dusty and bed linen was not great in my opinion.

Location was great and the public areas of the hotel were also pretty good.

Self

8/10

Excellent

26 Feb 2026

Bradley

Tiny, odd-shaped room but we made the best of it. Probably would not rebook at that hotel.

10/10

Exceptional

15 Feb 2026

Davis Rodrigues

A great hotel, steps away from Schwedenplatz, with live music. Such a great hotel, with an excellent atmosphere.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Tammy

Everything from staff, to location, to hotel was wonderful. The only suggestion is an option for different pillows....I did have trouble sleeping each night. Otherwise, brilliant hotel. Would stay again

10/10

Exceptional

20 Jan 2026

Judith

Staff were friendly and efficient.
Hotel was quirky,atmospheric and great location

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Clariana

Super confofortsble. Nice staff. Bed and linen perfect.

Partner

10/10

Exceptional

11 Jan 2026

John

Ruby Lissi is excellent

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Javier

nice play, and very clean

8/10

Excellent

05 Jan 2026

Jill

Good stuff: The hotel is in a great location and we were able to walk to many attractions, restaurants and more. The rooms were clean and comfortable.

Not so great stuff: The automated check-in was glitchy and we received a couple error messages before we had to ask stuff to help. The menu at the restaurant could use an upgrade. Suggest having coffee/tea setup in the rooms rather than unnecessary items like amps and speakers. Much more useful!

8/10

Excellent

04 Jan 2026

Mateusz

Small room but updated. Comfortable bed. Good breakfast buffet. Great location.

Business_and_leisure Self

4/10

Poor

04 Jan 2026

ERJOLA

The hotel was nice
The service was horrible.

8/10

Excellent

03 Jan 2026

Sabai

Clean, a little cramp room.

Leisure Family

6/10

Pleasant

03 Jan 2026

Dawn

The room was a nice size as it was a room for wheel chair users we didn’t book this but were given this room it had no facilities for a drink no machine or kettle or any bottled water one would expect in a room , having stayed in hotels all over Europe and first one not to include anything , on arrival we had trouble checking in on iPad wouldn’t except us as we had a common surname that lots of people had , so went to bar/reception the member of staff was quite unfriendly first of all , but after a second go on system failing she helped , we weren’t told anything about where to get breakfast etc , we struggled to work out how to use the window blinds electronic or the lights , it was so hot in the room we asked about air conditioning on 2nd day and was abruptly told by same member of staff that it’s winter they are turned off , my daughter and husband who was in the other room I had booked couldn’t open their window so asked for help , the lady came up and made them feel that they were dumb and was rude , she clearly wasn’t happy as I later found out they were short staffed by a friendly male bar staff , other staff were friendly but not her , also after paying 3 seperate times for 3 cups of tea we noticed ourselves all along there was a small kitchen near the lounge that had a hot tap with tea and coffee facilitie we could of had for free If we had been told , staff just charged us and didn’t mention a thing ! Apart from the great location to town the hotel wasn’t great

6/10

Pleasant

03 Jan 2026

Preeti

Difficult to find hotel . Staff courteous but need to invest in more staff

Leisure Family

10/10

Exceptional

01 Jan 2026

Raphael

Love it

10/10

Exceptional

31 Dec 2025

Brian

Great Location, for everything.
very funky decor and very clean too.

We were upgraded to a Loft room, spacious.
The bar had a jazz night one night, very good.
Recommended.

Partner

8/10

Excellent

29 Dec 2025

Michael

Good room and good location

Self

10/10

Exceptional

29 Dec 2025

Robert

Comfortable and clean rooms. The common areas and lounge had a great vibe. Staff was excellent t and welcoming as well.

Partner

8/10

Excellent

25 Dec 2025

Leighton

Room was great. The layout of the room took some getting used to as you enter the shower from the WC area and also there was not much privacy if you were sharing the room with someone but other than that it was great. The lobby/restaurant area was nice but the entrance to the hotel was not the easiest and the second entrance was sterile.

Leisure Partner

8/10

Excellent

20 Dec 2025

Jimmy

Breakfast was very good. Overall ambiance was nice.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Virginia

Clean n very friendly staff

Leisure Family

2/10

Poor

15 Dec 2025

Mathilde

We've stayed at a Ruby hotel in Geneva previously and really enjoyed it but really did not enjoy our stay at Lissi.The room is very basic and did not meet a 4 star hotel standard (not even a water bottle or coffee). There was a strong smell of urine in the toilet and and a real lack of privacy in the bathroom as the curtain was only covering one side of the shower (this was not the case in the previous Ruby we stayed at). Our room was also extremely noisy as we could hear everything going on outside including 7am building work on Monday or next door neighbour loud music on saturday night. Despite the decent location we would not recommend this hotel - the price of 250£ per night was premium but the hotel wasn't..

Leisure Partner

8/10

Excellent

15 Dec 2025

Martha

Good Hotel.Good breakfast ,bed comfortable clean but some areas could of been cleaner .The small details were missing .

Leisure Family

10/10

Exceptional

15 Dec 2025

Matthew Gerald Charles

Great location,

Leisure Partner

8/10

Excellent

14 Dec 2025

Lynn

Comfortable bed and room. Close to shopping and good restaurants.

Business Friends

10/10

Exceptional

13 Dec 2025

Diljeet

The room was very nice but the breakfast was the star for me. Great food and ambience

8/10

Excellent

13 Dec 2025

valerie

Room was clean but small. Self check in and check out so didn’t see any staff. Good location

Leisure Partner

10/10

Exceptional

11 Dec 2025

Peter

Fantastic stay and awsome safe location. Breakfast was exceptional and the Hotel Staff were super friendly. Walk to city centre within minutes.

8/10

Excellent

11 Dec 2025

William

Great location with good amenities. Staff was very friendly and helpful. The breakfast was adequate but go early as seating can be limited. Nice bar area that had live music on the Monday night. Room was large and nicely decorated and had everything you need. Small galley down the hall had tea, coffee and a vending machine with snacks. Very comfortable and quiet lounge area was also available on the same floor as the breakfast area. My only complaint would be that we stayed 4 nights and they didn’t try to service the room until the 3rd night. Should’ve done on the 2nd. All in all, a very nice hotel with a cool vibe.

Leisure Partner

4/10

Poor

09 Dec 2025

Peter

We did not have the breakfast. One night of three we did not receive maid service!
Hotel ‘concept’ appears to be very little staff, guests do it yourself, and no management accountability!

Partner

8/10

Excellent

05 Dec 2025

Stewart

Stay was good however the lack of room facilities mini bar and coffee machine were slightly di

8/10

Excellent

04 Dec 2025

Stephanie

Nice staff, especially Tobias. The room was unique and not what you expect for the bathroom. It's not for everyone. Breakfast is good but drinks at the bar and the room itself was on the pricey side. Not sure if it's worth $400 CAD a night...

Leisure Partner

10/10

Exceptional

03 Dec 2025

Christopher Steven

Lovely clean and tidy rooms, very comfortable too. Hotel has a lovely atmosphere and great staff, we never had the breakfast as was out early each morning but looked very nice! Decor is very unique and welcoming. Check in and out very easy! Fantastic location for city exploring and right next to a main underground station.

Leisure Partner

8/10

Excellent

02 Dec 2025

Antoinette

Spotless room

10/10

Exceptional

01 Dec 2025

Ramy

Amazing hotel

6/10

Pleasant

30 Nov 2025

Roy Sturle

Good stay, close to center city, tram, underground and boats. Speedboat to Bratislava nearby.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Mike Theodorus Jacobus van de

Nice city hotel, love the bars and facilities

Leisure Partner

2/10

Poor

22 Nov 2025

Philip

Smallest room ever. Bed against the wall. Perdon had to climb over no room at end of the bed. Shower bathroom combo impractical. Could only shower or use bathroom not both at once. Check in system is self checking and we witnessed almost everyone need assistance. And they only had one attendant who doubled as the bartender. No wash cloths, no coffee maker, no English TV channels, HVAC non functioning.

Leisure Partner

6/10

Pleasant

22 Nov 2025

Fabio

The sound insulation was awful. We could hear toilets being flushed, voices from the room next to ours. The doors from other rooms bang loud. Really bad experience.

Cleaning was mediocre.

Location of the hotel is really good.

Partner

10/10

Exceptional

21 Nov 2025

Mark

Lovely

10/10

Exceptional

21 Nov 2025

Josephine

Love this hotel! Centrally located and super clean.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Daryl

Comfortable rooms; just outside of subway station; walkable to lots of dinning and shopping.

Leisure Self

10/10

Exceptional

11 Nov 2025

Catrin

Nice little hotel in the old town! Live music in the evenings, reasonable drinks prices in the bar, and the rooms were spacious enough for a few days stay in Vienna

Leisure Friends

10/10

Exceptional

05 Nov 2025

Katayoun

…

10/10

Exceptional

04 Nov 2025

James

Comfortable room, friendly and helpful staff, excellent breakfast and great location.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Lucie

Great staff and atmosphere!
The location could not be better to visit Vienna

10/10

Exceptional

26 Oct 2025

Meri

Highly recommend this hotel for anyone looking for a perfect blend of comfort, elegance, and genuine hospitality. I would happily return again! 🌿✨

Business Self

4/10

Poor

23 Oct 2025

YOUNG IL

.

8/10

Excellent

22 Oct 2025

Eric

Drinks were fine. Could have used more hot options.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

David

Hotel very good location
Entrance is quirky and takes a bit to get familiar with,
Some building work going on which we didn’t expect,
Rooms comfortable not keen on glass bathroom and toilet area,
Breakfast was really good with plenty of choice but no soft boiled eggs

Leisure Partner

10/10

Exceptional

16 Oct 2025

Steve

Property location was great, close to the old city and train station. Staff was nice. Hotel is a little eccentric. Rooms were good size. Bathrooms were a bit odd, not much privacy. Would stay again.

6/10

Pleasant

12 Oct 2025

Mary Ellen

Yes

Leisure Family

10/10

Exceptional

11 Oct 2025

Georgia Clare

What a gem! Lean luxury, great concept, great hotel. Loved all of it. Decor, comfort, energy, etc

Leisure Partner

8/10

Excellent

09 Oct 2025

Joseph

The room was nice with only one odd aspect. The room key must be inserted into a slot above the entrance light switch in order for 80% of the electrical in the room to operate. There are no written instructions at the slot and this information was not given to me at check-in.

Leisure Self

10/10

Exceptional

08 Oct 2025

Danie

J'ai tout aimé de cet hotel, spécialement son emplacement, pres de tout, metro, train, restaurant, magasin, musée.
La seule chose que je n'ai pas aimé c'est le self check-in. Je préfere avoir un contact humain a mon arrivé dans un hotel

Leisure Family

10/10

Exceptional

05 Oct 2025

Anthony

This hotel is a gem! My wife and I were thrilled with all aspects of our stay. The service orientation of the staff is fantastic! We received a wonderful greeting upon arrival by Amadea and Leon. Hozan was excellent throughout our stay, Alex was wonderful in the restaurant.

Our room was very comfortable and very clean! The heart of Vienna, lined with sidewalk cafes, cathedrals and shops, was literally within a 5-minute walk.

Highly recommended!

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2025

Artur

Nice bar

Leisure Self

6/10

Pleasant

05 Oct 2025

John

Great location and most staff helpful. Although very loud at night and disturbed by house keeping

Leisure

10/10

Exceptional

04 Oct 2025

Paul

Excellent hotel.

10/10

Exceptional

04 Oct 2025

Sean Patrick

Close to all shopping , short walk to Center of the old town and st.Stephens cathedral
Great price and values for the area

Business Partner

4/10

Poor

03 Oct 2025

Melissa

That’s a no for me

The location felt a bit dodgy upon arrival, but it’s about a block from a nice area. Just a funky pocket. The lobby was lovely, but the rooms are not good. There were stains on the curtains, there was what appeared to be rot on the floor where the shower meets the flooring, the gaps in the toilet area allow for zero privacy. I would not recommend or stay again.

Friends_and_family Friends

8/10

Excellent

30 Sep 2025

Kevin

Vienna.

Clean room. Nice city but very expensive to eat and drink.

Partner

10/10

Exceptional

29 Sep 2025

Brian