Name: Almanac Palais Vienna
Address: Parkring, 14-16, Vienna, 1010, AT

10/10

Exceptional

30 Jul 2026

Matias

All ok

10/10

Exceptional

25 Jul 2026

Trevor Michael

Loved it

10/10

Exceptional

25 Jul 2026

JEPPE

Excellent hotel, staff and over all quality.
Will definitely recommend

10/10

Exceptional

19 Jul 2026

Margaret

Rooms are spacious with luxuriously large beds. They set up a crib with sheet for my baby as well. The air conditioning was so good we had to adjust it because it was so cold (a nice problem to have on a hot weekend in the summer).

From the bell man to the concierge before the trip, everyone was wonderful. This hotel really stands out for the charm and customer service. We loved the breakfast as well!

Family_with_children

10/10

Exceptional

17 Jul 2026

Sawsan

All great, we liked our stay

Family_with_children

10/10

Exceptional

26 Jun 2026

Malak

Amazing room, gym, service super clean
Concierge service slow to respond and so so recommendations
Overall great place

Partner

10/10

Exceptional

19 Jun 2026

Stephen

Wonderful staff. Very accommodating. Gorgeous architecture.

Self

10/10

Exceptional

07 Jun 2026

Natalie

Hotel was incredible! Beautiful and well appointed room.

10/10

Exceptional

03 Jun 2026

John

An excellent well run hotel. Rooms are comfortable and very functional. All the staff were excellent

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Gillian

A lovely hotel, boutique design in an older building. Rooms are well designed, quiet and immaculately clean. Staff are wonderful.

Partner

10/10

Exceptional

19 May 2026

Carlos

Buena ubicación, habitación limpia y cómoda.

Family

10/10

Exceptional

13 May 2026

Carlos

Absolutely outstanding stay at Almanac Palais Vienna. Beautiful design, spotless rooms, exceptional service, and a perfect location. The staff went above and beyond in every interaction.

One of the best hotel experiences I’ve ever had.

Family

10/10

Exceptional

05 May 2026

Violeta

Love everything about this hotel breakfast staff service rooms

10/10

Exceptional

04 May 2026

David

Very good breakfasts and service oriented staff
Nice location by park

Partner

10/10

Exceptional

24 Apr 2026

Ehab

We had an exceptional stay at Almanac Palais Vienna, where we spent a full week and enjoyed every moment.
We were fortunate to be upgraded to a stunning two-floor suite, which truly elevated our experience. The suite was immaculate, beautifully designed, and even included a private sauna—an incredible touch that made our stay feel extra luxurious.
The service throughout our stay was outstanding. Every member of the staff was professional, attentive, and genuinely welcoming, making us feel well taken care of from start to finish.
The location of the hotel is unbeatable—right in central Vienna (Zone 1). It’s within easy walking distance of many of the city’s main landmarks, and also very close to multiple transit options, including metro and underground stations, which made getting around effortless.
This hotel is truly in a class of its own and ranks among the best accommodations we’ve ever experienced. Highly recommended for anyone visiting Vienna.

Partner

8/10

Excellent

12 Apr 2026

Craig

Nice hotel. But feels a bit 'soulless'. Reception is in a room off the main atrium which means you hardly ever see anyone. Would be nice if reception staff were visible with a 'welcome back' comment when coming back.
Rooms are nice, but the control panels are just painful. When will hotels realise light switches are just easier

10/10

Exceptional

05 Apr 2026

Robert

The staff was lovely and we were upgraded to a suite upon arrival. The room was gorgeous, spacious and clean.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

G

We really enjoyed our stay. Everything was wonderful. What we really loved: bathroom area and Japanese style toilet, marble lobby, room decor and lighting and true blackout blinds, lovely spa area for a quick dip and spacious storage. We didn’t pre book breakfast due to schedule but we did have it on one morning. It appears that if you don’t pre book/pay you have to order separately in the restaurant which was absolutely fine and really enjoyable with quick service and delicious food. The only small issues are as follows:the shower is powerful so one of us liked it and one didn’t but there is a bath instead. Room service is limited hours so you just need to plan it if using. The main lifts are quite slow. No huge problem but it isn’t due to overuse; they just run quite slowly. There was probably only one English speaking tv channel. Would recommend to others and definitely stay again.

Partner

10/10

Exceptional

30 Mar 2026

Neil

The Almanac was a fantastic choice of hotel. The staff were magnificent from check-in to checkout and they went over and above to ensure our stay was as near to perfect as possible. , The breakfast was wonderful and we also dined in the restaurant one evening and the good and service was first class. The room was spotlessly clean and front desk was very helpful. I would absolutely recommend.

Partner

10/10

Exceptional

26 Feb 2026

SEETA

The staff were amazing and very helpful.rooms were clean .it felt like being at home.dining was excellent.

Partner

10/10

Exceptional

11 Jan 2026

Michelle

Great staff in every area of the club....reception, porter and housekeeping.

10/10

Exceptional

08 Jan 2026

Derik

Great staff, clean rooms

Leisure

10/10

Exceptional

27 Dec 2025

Deirdre

The hotel has a simple and quiet. We were there over the Christmas Holiday which was perfect. Well located and the staff was exceptional. From the greeting and efficiency upon our arrival, to their help throughout and all with a kind smile. We would highly recommend this hotel. Unfortunately we did not get to the spa. Vienna is awesome

Leisure Partner

10/10

Exceptional

26 Dec 2025

Kelly

Great stay

Leisure Family

10/10

Exceptional

06 Dec 2025

Renato Jose De

Everything was perfect. The staff was very friendly, and the rooms were extremely clean and modern. The hotel has a different concept, but very practical. They were always available to help, and most importantly, the air conditioning worked properly — very different from other hotels we stayed at during this trip in Europe. It was truly the best night of sleep we had. The only downside was the room service; there were few options on the menu, and everything we ordered was not tasty, and the soup arrived cold, as if it had just been microwaved. After that, we decided not to order anything else. But overall, it was a great experience.

10/10

Exceptional

06 Dec 2025

Carlee

Highly recommend this spot if you’re planning a trip to Vienna. Getting the breakfast is worth it— and the rooms and spa are amazing for winding down at end of the day. The staff were lovely and the location is really convenient for walking or those planning on using public transportation!

Leisure Partner

10/10

Exceptional

03 Dec 2025

Michael

the room was impeccable, the staff was friendly and responsive, and the atmosphere was elevated

Leisure Partner

8/10

Excellent

01 Dec 2025

Stuart

Lifts are a bit querky. To get to the Spa you have to go to the seventh floor then take a lift to the basement! Spa pool also quite small.
On the upside staff and food are great.

10/10

Exceptional

27 Nov 2025

Patience

Honestly one of the best hotels I've ever stayed. The staff really made my stay special, especially it being my birthday. The room was gorgeous and clean. Everything I needed, the staff provided, they were so friendly and really wanted to help. I cannot fault this hotel and will definitely be back!

Leisure Self

10/10

Exceptional

27 Nov 2025

Grzegorz

Really nice property.

Business

10/10

Exceptional

25 Nov 2025

Jeffrey

An amazing hotel the pool and spa area were a lovely bonus after a great day exploring the city.

Partner

10/10

Exceptional

23 Nov 2025

JOHN

Amazing hotel, staff were so kind and friendly. Our stay was great, even got upgraded!

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Adam

Whole jotel si excellent

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Khushali

Staff are amazing and rooms are clean - stayed in the almanac suite. Spa is lovely as well.

10/10

Exceptional

04 Nov 2025

Supreet

Everything was exceptional - will gladly stay there again!

8/10

Excellent

29 Oct 2025

Helen

Room was clean and modern, staff were friendly and attentive and location was perfect!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Judith

The rooms were comfortable and always clean. The entire staff was very courteous and friendly. It was also centrally located to most major attractions. We would definitely come back.

Partner

10/10

Exceptional

26 Sep 2025

Helen

Perfect place to say

Leisure Family

4/10

Poor

26 Sep 2025

Faisal

Great location and beautiful room. I would’ve enjoyed it if my check in experience wasn’t so bad. Really ruined my excitement for this hotel and the city. I couldn’t shake it off for the whole stay. I stay in hotels half of the year and I’ve never felt such attitude during a check in

But if you get lucky at check in, I’m sure you’ll enjoy the beautiful room, great food and location

Leisure Self

10/10

Exceptional

25 Sep 2025

Nigel

One of the best, if not best places we have ever stayed, and we are frequent travellers. Beautiful, modern, luxurious, and exemplary service level. Super king beds for my 6”3 height, very large towels, and breakfast up to 2pm which is delicious. Greeted with champagne, spoken to with respect and general sense of happiness and appreciation. Wonderful experience and walkable to everything with 6 restaurants right behind hotel. Safe anytime of the the night. Thank you Almanac Palais!

Leisure Partner

10/10

Exceptional

21 Sep 2025

Sarah

I rarely leave reviews but this hotel was excellent. Clean, modern, great staff, good location.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Adrian

Our second visit after a very good stay two years ago. Despite 9/10 positive last time, the hotel has improved.
Service throughout the staff was excellent, attentive and kind.
The location is a short walk to theatres and cathedral with good choice of cafes and restaurants. A short walk through a city centre park (Stadtpark) to transit from the airport, plus the fantastic MAK Gallery just ten minutes walk away.

The restaurant has an excellent menu, and if the weather allows you can dine outside (we have been able to on both September visits.)
I recommend the green omelette!

The spa was more accessible on this visit, and the wonderfully relaxing massage was worth adding .

We would not hesitate to stay here again, Vienna has so much to see.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Cody

True Opulence

Absolutely incredible hotel! Our room was luxurious and spacious, as well as stocked with so many wonderful treats and amenities. The guest experience team even left us a lovely little goodie basket! I cannot begin to convey just how fabulous the pool is. Truly a beautiful hotel overall and I highly recommend!

Partner

10/10

Exceptional

14 Sep 2025

Eeruj

Beautiful hotel closely located to the main attractions

10/10

Exceptional

23 Aug 2025

Joan

This property is beautiful and impeccable! The rooms are clean and classic. Staff is amazing from Danny to Melita! Very helpful and friendly staff. I love the welcome tray of fruits and pastries. Love that it’s on the perimeter of Inner Stadt surrounded by delicious restaurants and boutiques. What an amazing retreat!

10/10

Exceptional

18 Aug 2025

Rebekah

Great spot and wonderful staff!

Partner

8/10

Excellent

18 Aug 2025

Luke

Overall I was happy with my stay.

It’s a great hotel. Unfortunately our rooms airconditioning took several hours to cool the room down. Also the fridge contained Luke-warm drinks - I like my beer cold! They also have an annoying contact system; if you want something you can only contact reception through WhatsApp and it can take several minutes to get a response. Annoying if they’ve forgotten to provide towels and you’re wet out of the shower!

Partner

10/10

Exceptional

13 Aug 2025

george

Great

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

Tina

Clean and spacious! Conveniently located to lots of restaurants and major attractions! We loved every moment here. Great service and we had a free upgrade to a two story room! There were fruits, snacks snd wines provided as a welcoming gesture in our room. Thank you and we will be back!

Business_and_leisure

10/10

Exceptional

01 Aug 2025

NAOMI LEAH

Exceptional - the best hotel I have stayed in before, rivalling the standard of service of top, five-star hotels in London.

Leisure Self

10/10

Exceptional

29 Jul 2025

Tina

I would like to commend one of the outstanding staff members at the hotel — Gergerly (sorry if misspelled his name). My luggage was damaged, and the lock was stuck, but he was extremely helpful and patient in assisting me with the issue. His professionalism and kindness truly stood out.

The hotel itself is beautiful and clean, with high-end amenities such as luxurious soap and body lotion.

However, I’d like to share a point of concern regarding breakfast. Upon check-in, one of the staff members informed us that breakfast was included. I was surprised and reconfirmed with her, and she assured me it was. At check-out, we were told otherwise — that breakfast was not included and we needed to pay for it. This caused unnecessary confusion and wasted time. Fortunately, the manager eventually stepped in and confirmed that breakfast should indeed be complimentary.

As of now, I still see a pending breakfast charge authorized on my credit card. It hasn’t posted yet, and I sincerely hope the hotel will honor their word and remove the charge. At a five-star hotel, I believe such miscommunication should be avoided for a smoother and more trustworthy guest experience.

Business Friends

10/10

Exceptional

23 Jul 2025

Sonja

My Home Away from Home – Consistently Exceptional

As a regular guest at the Almanac Hotel, I can say with complete confidence that this is a place where excellence isn’t occasional — it’s the everyday standard. From the moment I arrive, I’m welcomed with such warmth and care that it truly feels like a home away from home.

The staff are outstanding, with a special thank you to Amit Pal and his wonderful team at reception, who always go above and beyond to make every arrival feel seamless and personal. Their kindness, professionalism, and attention to detail set the tone for the entire stay.

The food is consistently excellent, and the room service is particularly memorable — prompt, beautifully presented, and absolutely delicious.

The pool facilities are a quiet luxury, perfectly maintained and ideal for unwinding. And the rooms are simply stunning — stylish, serene, and thoughtfully designed with comfort in mind.

It’s a rare thing to find a hotel that gets everything right, every time — but the Almanac does. A place I always look forward to returning to.

Business_and_leisure Self

10/10

Exceptional

10 Jul 2025

Roni

This hotel is the closest thing to perfect. The rooms are outstanding — huge, clean, and equipped with state-of-the-art amenities. The staff is extremely nice and helpful, and the location is good. I would love to stay there again.

Leisure Family

10/10

Exceptional

09 Jul 2025

Ashley

Lovely location and amenities

What a fabulous hotel! The location was great, right next to a tram line, a bus line, and a short walk to one of the underground stops. To get to the airport , we just walked about 10 minutes to the S7 train. The staff was incredibly friendly and helpful with everything we needed. The room was very spacious and updated with a very comfortable bed and pillows, plus plenty of storage space. The bathroom was also quite large and had great towels and bathrobes. The pool and spa area, as well as the gym, were very nice. The hotel was about 5-10 minute walk from the historic city center and St. Stephen's Cathedral, which is a must-see in Vienna.

Partner

10/10

Exceptional

04 Jul 2025

Moshe

Amazing people in this hotel, great staff, they will help you in any thing you need, the best of the best.

Brackfest must be upgraded but its ok +

Business Self

10/10

Exceptional

30 Jun 2025

Bahar

Excellent hotel, great customer service, extremely clean, will definitely stay here again

Leisure Family

8/10

Excellent

25 Jun 2025

Mordechai

Our stay at Almanac Palais Vienna was underwhelming given the premium pricing. While the room was large, it felt dated and lacked basic amenities like an iron and ironing board. The view was uninspiring,just another building wall.

The lobby is set up in a strange way, making the entrance feel uninviting and disorganized. No one greeted us or offered help with our luggage,we had to walk in and ask for assistance ourselves. Valet parking is available but doesn't come with the level of service you'd expect at this price point.

We extended our stay by an extra night, and only after breakfast were we informed that it was included,clear communication was lacking. The hotel’s best feature is its excellent location, but aside from that, we found it to be overpriced and not a good value for the money.

Business Family

10/10

Exceptional

19 Jun 2025

Mark

Beautiful rooms. Reception staff extremely helpful and accommodating.

Partner

8/10

Excellent

12 Jun 2025

Andrei

nice building and location

Leisure Family_with_children

10/10

Exceptional

28 May 2025

Ansis

Modern chic centrally located option in Vienna. Walkable to many shops and restaurants. Reception staff was wonderful.

Partner

8/10

Excellent

27 May 2025

Charlotte

Our stay at the Almanac Palais was sort of a mixed bag. Plusses: junior suite was spacious, generally very quiet, bed one of the most comfortable we've ever had at a hotel, and rain shower had great pressure.

Minuses: Though very friendly, the service was hit or miss. Housekeeping knocked several times despite \"do not disturb\" light and door hanger. Room cleaning was never the same twice--always a different number of new towels would appear, sometimes the staff would remove and restock coffee and sometimes not, etc.

Front desk: On a Wednesday afternoon we asked them to make a restaurant reservation for Friday night. Checking back Thursday, we found they had forgotten and so asked again. The concierge only tried to make the reservation on Friday at midday, by which point there were no tables available. Not a good look!

Prepaid breakfasts were shockingly subpar, and I wouldn't bother paying again for them. The first two days, we were told breakfast ended at 10:30 (because of a conference, perhaps). The offerings were terrible (mostly self-serve stale bread, only vegan butter, sad fruit salad of crunchy cantaloupe and sour apples). They ran out of food by 9:30 and didn't restock. The last three days of breakfast were better but still very so-so, especially compared to everywhere else we stayed on this trip. Though the servers were very friendly, they were overwhelmed. We stood up to get our own water refills several times, for instance.

Nice place but not sure I'd return.

Leisure Partner

10/10

Exceptional

25 May 2025

Paul

Hotel was lovely and staff were really helpful.
Enjoyed the spa, pool and gym!

Leisure Partner

6/10

Pleasant

22 May 2025

Verified traveler

Beautiful but....sleep deprived

Beautiful hotel, great location, great service. BUT, the noise isolation between rooms was awful and I was extremely sleep deprived by the end of my stay. The person(s) above walked loudly every night from 10pm on. One night from 1030pm until 200 am the noise from their loud walking was terrible - I called the front desk and the kindly came up to check out the problem but for the time he was there, no noise, as soon as they left it started up again. At check out, make sure you review your bill because a very large charge from the restaurant was accidentally added to my bill that was from a different room. If the hotel would fix the problem with the lack of noise isolation, it would be a perfect hotel.

Business Self

10/10

Exceptional

19 May 2025

michel

Very luxurious
The staff are very friendly

Leisure Family

10/10

Exceptional

17 May 2025

Nada k makki

Loved my private sauna!

Business_and_leisure Self

10/10

Exceptional

17 May 2025

Robert

The perfect hotel to stay in Vienna city centre - the hotel is immaculate, all of the staff are incredibly friendly and helpful, and the hotel is within walking distance to most attractions and has a tram stop right outside for everything else. The hotel staff really went above and beyond to give us a memorable stay, I really can't recommend the Alamanc Palais enough.

Leisure Partner

8/10

Excellent

15 May 2025

Laura

Very central and convenient hotel. Very posh and high end. However the design and atmosphere did feel a little cold and imposing over luxurious and welcoming. Plus the bathroom toilet is extremely close to the bed and with frosted glass you can hear and see pretty much everything. Not great if you need to do a number two! Also leaving the elevator you have to walk through the breakfast buffet which must be quite weird for the eating guests.

Leisure Family

10/10

Exceptional

13 May 2025

Isaac

Beautiful and modern feeling hotel. Amenities and soft products feel elevated. Staff is attentive and kind. Overall, an incredible experience and hope to come back to stay soon.

Business Friends

10/10

Exceptional

30 Apr 2025

HARESH

Room on Higher floor would have been better.

Leisure

10/10

Exceptional

24 Apr 2025

Sonja

Exceptionel staff, lovely hotel a d great food!

10/10

Exceptional

23 Apr 2025

william

Great staff! Fabulous location. We walked everywhere from our hotel. And all of the automation in our room! So cool!

Leisure Partner

10/10

Exceptional

10 Apr 2025

NIKOLAOS

Top option in Vienna

Leisure Friends

10/10

Exceptional

19 Mar 2025

Io

Very luxury and artistic one of the kind hotel which I was very impressed and absolutely loved.
I wish there were more hotel like this.

Staff members are also very nice and having high standards for customer experience.
I will definitely use the hotel again.

One thing I would suggest is to put more room signs where people can see. There was one near the elevator but that’s all. It was like a maze until I find out my room number.

Leisure Self

10/10

Exceptional

18 Mar 2025

Andrew

Property was ideally located and beautiful.
Would highly recommend.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Simone

Absolutely stunning property in a very convenient location.

Leisure Family

10/10

Exceptional

17 Mar 2025

victoria

Would stay here again. It was fabulous.

10/10

Exceptional

16 Mar 2025

Verified traveler

Love this hotel

Beautiful hotel and rooms.

Self

10/10

Exceptional

15 Mar 2025

Hans Roland

Was a great stay

10/10

Exceptional

14 Mar 2025

Aiden

Right next to a fantastic park and a short walk from the city center, it can’t get much better than this but the staff and amenities take it that extra mile. A must stay if you are visiting Vienna.

Leisure Partner

8/10

Excellent

13 Mar 2025

Clare Susan

The hotel was grand and spacious. Had a nice cafe and bar to relax in. The room was large and we had everything we needed. The shower didn’t spray very well and the mini bar wasn’t restocked 2 out of our 5 days there but these are minor issues. Overall really enjoyed my stay here.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Michelle

Xxx

Leisure Family

8/10

Excellent

23 Feb 2025

Greta

Property is well maintained, pretty, and walkable to central area. We had mixed experiences with front desk staff; some were very friendly and approachable, others less so. Some miscommunication over check-in/having luggage ready in our room once it was available but overall we enjoyed our stay here.

Leisure Friends

10/10

Exceptional

18 Feb 2025

David Girdwood

What a wonderful space to spend a few days in. It's beautifully designed, full of interesting art, and very convenient for all the galleries, museums, and restaurants that we wanted to visit.
We loved our extremely comfortable room, the breakfasts, the bar, and the pool and gym. We had a meal in the dining room on Valentine's Day and that was also excellent.
Best thing about the place, however, was its friendly, helpful, very efficient staff. They made a great stay even better.

Leisure Partner

10/10

Exceptional

09 Feb 2025

Sally

Great staff and lovely room

Leisure Partner

10/10

Exceptional

07 Feb 2025

Marco

Beautiful elegant and modern hotel, very central. Rooms are big and extremely comfortable

Leisure Partner

10/10

Exceptional

07 Feb 2025

Colleen

A modern hotel in the heart of the city center, many restaurants in the area and attractions. Hotel food was very good for breakfast and the staff was very friendly and helpful.

Leisure Partner

8/10

Excellent

02 Feb 2025

Herinder Pal Singh

Lovely hotel. Quiet but very modern, maybe lacking some character like similar hotels in the area. But very convenient and only hotel that i have stayed in that offers breakfast until 2pm.
Overall definitely worthwhile.

Business_and_leisure Family

10/10

Exceptional

02 Feb 2025

Brian

Best!

Love the hotel! Boutique hotel with a small Spa if you want to relax. They upgraded me to a better room since they had space. Staff was friendly, restaurant and bar are great, rooms are modern and clean! Highly recommend!

Partner

10/10

Exceptional

01 Feb 2025

Susan

Spacious, elegant, and modern. The only flaw was the bathtub.

Business Self

8/10

Excellent

26 Jan 2025

Grant

Excellent Stay

Lovely hotel, super team and rooms well appointed

Partner

10/10

Exceptional

24 Jan 2025

Megan

Had a great stay, would recommend

Leisure Friends

10/10

Exceptional

05 Jan 2025

Mike

Amazing stay!! The hotel is gorgeous, the rooms are incredible and the spa is wonderful. We only were here one night but could have stay a week or a month. In a wonderful area with excellent staff.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Yana

Amazing stay, top service, friendly staff, very luxurious hotel

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Thomas

Out standing hotel! Great pool, great rooms, great staff. Would definitely return.

Leisure Family

10/10

Exceptional

22 Dec 2024

DENNIS

You MUST stay here!

Absolute delight to stay here. Gorgeous room. And the staff was beyond compare!

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

LEO

Beautiful rooms, excellent location, super helpful and kind staff, and excellent concierges!

Leisure Self

8/10

Excellent

18 Dec 2024

Miriam

Nice hotel, but with some construction problems

Very nice hotel, but it has some construction difficulties.
For example: to get to the pool' you have to get up to 7th floor walk a lot and then get down to -1 floor. Not a very good if you are wet from the pool...

Partner

10/10

Exceptional

17 Dec 2024

francois

Wonderful Boutique Hotel in the Heart of Vienna

Wonderful hotel in the heart of Vienna. Walking distance to the Cathedral, the Opera, the Museums and some great restaurants. Very modern, minimalist decor with the largest bed I have ever slept in. Very Comfortable. Wonderful pool, sauna, and gym. Young and super professional team who is always looking to make your stay very special. Loved it!

Partner

10/10

Exceptional

15 Dec 2024

ROBERTO

Excellent hotel very luxury and lovely staff, always ready to help and make our stay very pleasant

Leisure Partner

4/10

Poor

15 Dec 2024

Derek

We had a mostly terrible experience during our stay. At check in we were told our room would be ready in five minutes and that the staff was just double checking it was ready. At that point, I let the staff know that I had a fine dining reservation in an hour, and I asked if that was truly the case because of my time constraint and they assured me it we be five minutes. After waiting 30 minutes, I asked the staff if our room was ready and then they proceeded to tell me the same exact story that it'd be ready in 5 minutes. After an additional 30 minutes, our room was ready. During our waiting time the staff insisted that we let them take the our luggage so they could place it in the room for us so that as soon as it was ready the luggage would be there. When we got to the room our luggage was not there after numerous staff members told me it was already there. We we're already late to dinner and we didn't have our luggage to get ready. Once our luggage arrived we realized there was no iron in the room, which I had to go downstairs to get because at this hotel, they don't answer calls from the suites. I only was able to get room service to pick up once during my stay. I even had to go downstairs to order room service on my last morning. Also, while I was in search of an iron the cleaning crew entered the room unannounced while my girlfriend was getting ready which is totally unacceptable. In addition to many more issues I had with service, the staff does not seem genuine.

Partner