Name: Novotel Wien City
Address: Aspernbrueckengasse, 1, Vienna, 1020, AT

10/10

Exceptional

18 Jul 2026

Gordana

We arrived way ahead of check in time, from a very long flight(22h) at 8am and check in time is at 12pm, the staff members did such an amazing job in getting us in the room earlier. Very grateful, definitely would recommend Novotel to others. Breakfast was great.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sema Merve

Otel temiz ve güzeldi çalışanlar guler yüzlüydü konumu harikaydı tesekkurler

6/10

Pleasant

26 Jun 2026

Anant

Air conditioning was broken. Room was very small.

6/10

Pleasant

20 Jun 2026

Diane

The Novotel Wien City is in an excellent location close to tram stations and restaurants. My rating is due to issues with the A/C not working. laundry services being closed over weekend and no close by alternatives to use. Our bathroom sink did not drain properly so that was an annoyance.

Management on property were excellent to work with us on these issues but I would be remiss to not inform potential clients to check if these issues are resolved before booking.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Tayfun

Clean rooms, specialist staff

Friends_and_family Family

10/10

Exceptional

24 May 2026

Rose Lynn

This hotel surprised me because the rooms were spacious compared to the one we stayed in Paris Eiffel Tower location. It’s newer and modern, clean and smells amazing. It’s is walking distance to restaurants, sights and shopping and the train station is a few steps away. We didn’t try the restaurant because we wanted to try the restaurants around the hotel. They use virtual concierge which was very efficient. I highly recommend this hotel.

Family

10/10

Exceptional

11 May 2026

Eunjin

Thank u~

8/10

Excellent

10 May 2026

Seda

Kahvaltısı cok iyi değildi ama yeterliydi

10/10

Exceptional

10 May 2026

Alexey

Nice central (relatively) location, close to the red and green lines as well as trams. Walking distance to St. Stephan (-20 min). Will recommend.

6/10

Pleasant

28 Apr 2026

Tyler

Room was okay, there was a rather annoying beep which could have came from the crossing below, plus the road noise is rather loud. Staff were okay, when we ran out of toilet paper (due to housekeeping not replenishing it) they said go to the communal bathrooms downstairs and get some. Housekeeping come rather late in the afternoon so bear this in mind if you want an afternoon relax in your room as you may not be able to. Shower in the room was okay, it runs directly from the hose so it’s like a jet, plus the step into the shower from the bath is pretty steep!

Partner

6/10

Pleasant

27 Apr 2026

Abraham

nice hotel, good staff. sink was backing up

8/10

Excellent

20 Apr 2026

Patrick

Staff friendly and attentive, executive room functional and spacious for a city hotel.

Partner

10/10

Exceptional

10 Apr 2026

Sabri

Staff were very friendly, helpful and welcoming

Family_with_children

10/10

Exceptional

09 Apr 2026

Suhrit

Stayed in this hotel recently. I liked the location. 10-12 min tram ride or maybe a 20 min walk from the main touristy area which is nice. Good property with clean rooms and ample parking space. The staff at the reception were super freindly.

Family_with_children

10/10

Exceptional

05 Apr 2026

Sophia

Excellent hotel, the room was comfortable and very good location.

2/10

Poor

24 Mar 2026

Paul

I asked for walk in shower and they gave me only a bath. I messaged them multiple times to book me airport transfer. They took 4 days to reply and then it was too late. Flies in my bathroom. Breakfast staff abrupt and rude. Won’t stay here again

Self

10/10

Exceptional

23 Mar 2026

Michael John

Clean and quiet

Partner

8/10

Excellent

23 Mar 2026

fatih

Perfect location for metro line and walking to city center…

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Ahmet

All about is wonderfulll

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Anwar R

Room cleaning could be better; no water on the floors; expensive breakfast

Business

8/10

Excellent

02 Mar 2026

Ruxandra

Cleanliness and staff

Friends

10/10

Exceptional

26 Feb 2026

Laura

Room was very clean and very comfortable

10/10

Exceptional

14 Feb 2026

Frank A

Nice hotel. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Jayasuriya

Staff helpfulness

10/10

Exceptional

03 Jan 2026

Victoria

Lovely clean room with lots of space

Leisure Partner

10/10

Exceptional

13 Dec 2025

Marc

Lovely size room and in such an idea location.

8/10

Excellent

10 Dec 2025

Jason

Great location and stay. Nothing out of the ordinary

Leisure Partner

8/10

Excellent

08 Dec 2025

Susan Jane

Spotless room. Comfy and well located

2/10

Poor

01 Dec 2025

Joan

Reception. I called. emailed a few times with flight details etc for shuttle back and from hotel. no response. The staff were not pleasant in hotel we had call reception 1st night because of the noise. And was told it was a night club outside and they refused to change my room or apologise. I contacted Expedia regarding this and they were very disappointed with the situation and also tried calling hotel many times with no response. I certainly would not use this hotel again or recommend it to anyone

Leisure

10/10

Exceptional

27 Nov 2025

Georgia

Room was clean and comfortable and serviced regularly. Breakfast was fantastic with a huge range of selections.

Leisure Family

10/10

Exceptional

14 Oct 2025

Steven Siaw Ling

The location is close to a metro. Room is clean and with good supple of coffee and tea. Breakfast spread is good.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Karen

This hotel is right down town. Quiet, but just across the river from the action in beautiful Vienna. We were very well cared for there.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Felicia

Novotel Wien City was clean, convenient location and everything we asked for.

Friends_and_family Family

4/10

Poor

21 Aug 2025

Hee Yul

Terrible...th

Business

10/10

Exceptional

13 Aug 2025

Melinda

Beds are very comfortable, easy access to restaurant and shops.

Leisure Friends

10/10

Exceptional

11 Aug 2025

Hannah Elizabeth

Helpful staff, able to leave luggage after check out
Lots of choices at breakfast

Leisure Family

8/10

Excellent

28 Jul 2025

Tania

Overall good.

6/10

Pleasant

27 Jul 2025

David

Location was nice and room was clean and in good condition. Design of the room is poor. Lacking locks on bathroom mini fridge open to small children and toilet with no fan or window.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Rodrigo de

Incredible property

Leisure Family

8/10

Excellent

23 Jul 2025

Bate

Pros: Enjoyed the property and the surrounding area. The breakfast spread was excellent, with a great variety of options.

Cons: Room design and decor could use improvement. The view was underwhelming.

Walkability: The location is relatively convenient, though some other hotels are closer to key attractions and more centrally located.

Leisure Partner

8/10

Excellent

12 Jul 2025

Kieran

Hotel was very nice and comfortable. The only downside was the price for breakfast and dinner. Service for dinner was great - a special shoutout to Vlad.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Stephen

Nice stay in Vienna

Location was pretty good - very close to RingStrasse - so it made getting around town very convenient. Rooms were quite small (especially with sleeper sofa pulled out for kids). Also the air conditioning didn't get quite as cold as we prefer so we were really hot in the room. Our room wasn't ready until 5 pm, which was especially disappointing given that we had taken a red eye and were waiting for a room since arriving 8:30 in the morning. Breakfast was fantastic and staff were great.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Goran

It was great, stayed with young family.

Leisure Family

10/10

Exceptional

02 Jul 2025

Mathew

Very clean and centrally located to various methods of transport. Multiple dinning options a short walk away.

Leisure

10/10

Exceptional

30 Jun 2025

Krishnagopal

Picture is deceiving

The picture of hotel on Hotels.Com is deceiving, it looks that the property is 10 to 15 floors high, where as thats the adjoining building.
Actual Novotel might be only 4-5 floors high.

I feel cheated when i saw the hotel

Friends_and_family Friends

6/10

Pleasant

27 Jun 2025

Rosa

Básico !

Friends_and_family Friends

10/10

Exceptional

27 Jun 2025

Krishnagopal

In the city, everything is near.
Teaffic though

Friends_and_family Friends

10/10

Exceptional

18 Jun 2025

Mary Luz

Nice hotel near everything

Leisure Friends

10/10

Exceptional

17 Jun 2025

Nadienka

Staff at the lobby is very kind and they are always willing to help

10/10

Exceptional

15 Jun 2025

Nora

Great hotel, location, and easy check in/out. Would come again.

Leisure Partner

10/10

Exceptional

31 May 2025

flavia

O

Friends_and_family Family

10/10

Exceptional

27 May 2025

Thomas Michael

Every thing was clean

Business_and_leisure Family

10/10

Exceptional

03 May 2025

Sharon

Our stay was wonderful, the staff was very helpful and nice. Thank you very much.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Phil

Very clean and quiet stay in the heart of Vienna!

Partner

10/10

Exceptional

23 Mar 2025

Julie

Very friendly staff, brilliant location for getting about, no faults

Leisure Self

10/10

Exceptional

16 Mar 2025

Kanoksak

Perfect location and very good services.

Leisure Family

8/10

Excellent

05 Feb 2025

Christopher

Hi we stayed for 4 nights - hotel very comfy & in the central good for yrsndprt links & near every thing we needed - room was warm & had what we needed- lovely city travelled with wife & friends / will recommend thank you

Friends_and_family Friends

10/10

Exceptional

23 Jan 2025

Naileshni

Very nice

Clean and friendly,
Close to the train

Friends_and_family Family

8/10

Excellent

14 Jan 2025

Mustafa

Good enough

Everything was good. Close to the centrum. Rooms are good enough, but the heating sistem is awful..

Partner

10/10

Exceptional

05 Jan 2025

Daniel

Very conveniently located

Leisure Partner

10/10

Exceptional

30 Dec 2024

charles

Pleasant stay

We were on a 17 day trip to Italy and Vienna. We loved the easy check in and the location of the hotel. I loved the water pressure in the shower. The only downer for us was the bed was a little on the hard side. The employees were all pleasant and eager to assist us. The hotel was close to many restaurants and a couple of grocery stores and bakeries. Would definitely stay there again. Also the hotel was very quiet and we never heard any noise from the hallway or other rooms.

Friends_and_family Family

4/10

Poor

17 Dec 2024

Thomas

I wouldn't stay here again. I didn't sleep well, the heat control was either off or warm/hot even when it was off it was too warm. Opening the balcony door cooled it down but the road noise was too loud to keep it open.

The room seemed like it was designed by someone who didn't have much experience, first the sink or to be more accurate a tap with a drainage hole, a completely useless idea.

The shower was an overhead one or one attached to the wall, but was mounted at waist height so it wasn't possible to have a normal shower without holding it. The shampoo and shower gel was above shoulder height, who thought that was a good idea? It made it really awkward to dispense.

This is a family hotel so be prepared for loud children in the morning going to breakfast, or if your unlucky children in the next room, who were noisy until after midnight. A complaint the next day to reception and all was quiet the next night so at least they acted on feedback.

Another room had room service and the tray with half eaten food was outside in the evening and still there the next day at 10.30 when I checked out.

I've stayed in other accor hotels and they were much better.

Business_and_leisure Self

10/10

Exceptional

07 Dec 2024

Richard

The hotel room was clean, nice and spacious. The location is perfect and next to metro station. The hotel is a sustainable hotel.

8/10

Excellent

28 Nov 2024

Joaquin

really nice lobby. great bar staff!! comfy and modern room. very clean too. the bathroom was very nice. great location! friendly staff.

Leisure Partner

8/10

Excellent

05 Nov 2024

Shakeel

Please do not book any advance lunch or dinner. Not a good experience.
Made advance payment for 5 meals. Hotel insisted only 3 coupons showing in their system. It turned out more expensive by pre booking meals.
Good breakfast.

Friends_and_family Family

6/10

Pleasant

03 Nov 2024

RONY

ok

it was ok, but i was sad because we got without shower gel for the hole week, also the clening service did not show up one day, but in genereal, was good, as novotel standard

Partner

8/10

Excellent

03 Nov 2024

Marcello

MY STAY HERE

Very good in the complex, all was very comfort and the equipe was very friendly.
Also the gym was high level quality.
Nice to stay here

Friends_and_family Family

8/10

Excellent

21 Oct 2024

Suzanne

Great Vienna stay

Nice hotel, stayed for conference in Vienna and it is right on the metro line so you can go into Vienna city easily.
I had breakfast included- there was cereal, breads, cold meats and a hot buffet of sausage, scrambled egg, beans etc.
All i would say is that it does get busy for breakfast so tables were short and some items needed refilling but that's not the fault of the hotel it's just something as a guest you need to bear in mind. I also had lunch here when i arrived and the club sandwich was very nice.
The room has a small fridge which i kept some small bits of food in, there is a spar a very short walk so you can grab some deli bits as you need.
All in all a practical hotel for my trip to Vienna, thank you.

Business

8/10

Excellent

28 Sep 2024

Stephen

Front desk staff had very little knowledge of the area for restaurants and such.

8/10

Excellent

10 Sep 2024

mari carmen

Bem localizado, café da manhã excelente. Recomendo

10/10

Exceptional

09 Sep 2024

Andrew

Great hotel in a great position. Helpfull staff. The only issue was noise from the street overnight even though we were on the 3rd floor!!

Leisure Partner

10/10

Exceptional

31 Aug 2024

Verified traveler

Brilliant location to walk to the historic area, 2 mins to nearest metro, lovely restaurants nearby, safe area with children

10/10

Exceptional

17 Aug 2024

Adam Stewart

Great stay. Fantastic hotel and staff. Highly recommend.

Leisure Family_with_children

6/10

Pleasant

14 Aug 2024

Verified traveler

Good stay but duty Manager very rude!!!

Good Comfortable Stay unfortunately some staff not very informative and behave of duty manager not professional and ignorant.
We have been informed that breakfast next morning starts at 6.30am which was perfect for us as we can hit road early. Arrived on breakfast been told that breakfast starts actually at 7 am when asked duty manager can we grab coffee on the go he completely ignored us and told us to that's rules and I should check web when breakfast is served (he just walk away from us) very unprofessional behaviour.

Partner

8/10

Excellent

07 Aug 2024

Kristina

Good but not great

The room was good and clean. Great with a mini fridge, a kettle and some coffee and tea. The room was a little bit too small for a family. Pillows too hard and difficult to sleep on. What we didn’t like was the bathroom doors opening from the bedroom. Every time you wanted to go in, the lights shine right into the room.
Parking garage was not connected to the hotel, which wasn’t good for us with small kids and luggage to carry.
Check in was from 3pm, even then our room wasn’t ready. We had to wait a little longer, not good with small children and since we had been travelling since morning.

Friends_and_family Family

8/10

Excellent

04 Aug 2024

David

Great loaction but tired.

Great location but a little tired and dirty. Sticky floor at breakfast. Terrible view from the room.

Friends_and_family Family

8/10

Excellent

04 Aug 2024

Vishal

Property was decent with nice staff. Overall experience was good.

Leisure Family

10/10

Exceptional

04 Aug 2024

David

City break with family

Good selection at breakfast. Room was clean, visited with family and two children.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Charmaine

Friendly and helpful staff at check in. Rooms were comfortable and easy walk to everything in Main center of Austria 🇦🇹

Leisure Family

10/10

Exceptional

25 Jul 2024

Mariam

The property is very close to shopping and public transportation, the staff are very friendly and it very clean property

Family_with_children

8/10

Excellent

24 Jun 2024

Haifa

Good, recommended

8/10

Excellent

19 Jun 2024

Suleyman Caglar

Good location...

The hotel's location is quite good; it is within walking distance to the city center and major destinations. Breakfast costs 15 Euros per person, and children eat for free. It's quite sufficient, but they charge an additional 5 Euros for tea and coffee consumed during breakfast. They might as well set the price at 20 Euros from the start; it honestly seemed odd to me. The receptionist made a strange comment, saying something like, \"Why are you concerned about 5 Euros?\" We found it amusing. There is a Vapiano pizza place right next to the hotel. They have happy hour times and discounts. I recommend that place.

Friends_and_family Family

8/10

Excellent

08 Jun 2024

Verified traveler

Still central location for walking

Location good. Clean and nicely equipped. Several staff members trainees or less experienced when we visited. The layout of our room with separate wc was a bit strange.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Abhishek

Great stay at Novotel Wien City

Amazing location...fantastic hotel. Yakub the reception guy is your person to go to. So helpful. even give us an early check-in

Business Family

8/10

Excellent

24 May 2024

DOVID

.

Leisure Family_with_children

10/10

Exceptional

25 Apr 2024

Miron

Nice

10/10

Exceptional

22 Dec 2023

Peter

Great staff, breakfast was great.
Room v hot! Beds not very comfortable.

Leisure Family

8/10

Excellent

18 Dec 2023

Verified traveler

Novotel Wien City

Location isn’t perfect but good enough. The issue we had was that the heater didn’t work, it was just blowing cold air. They provided the oil filled heater which did help, so the service was good.

Friends_and_family Family

4/10

Poor

17 Nov 2023

byeongjin

Under construction in front of hotel.every morning makes me crazy during staying.

If noticed earlier i should not make the reservation here.

Business

8/10

Excellent

31 Aug 2023

Santa Veronica

Well enought

Leisure Family

2/10

Poor

07 Jul 2023

Nathan

Terrible hotel conditions and old

Building is old and the rooms smell disgusting. I will never stay there again. I’d like a refund

Self

10/10

Exceptional

14 Jun 2023

Liana

Very good

Friends

10/10

Exceptional

07 May 2023

Paul Geoffrey

All good, excellent staff nothing is too much trouble

Business Self

10/10

Exceptional

13 Apr 2023

Anand

Booked this hotel as last minute so paid a higher price unfortunately but this hotel is in the best location. Room was comfortable and very clean. The hotel lobby was nice. The breakfast price was expensive so we opted to have breakfast in the area. Lots of eating options around the hotel and walking distance to the main attractions. Staff were friendly. Would def recommend

Leisure Family_with_children

10/10

Exceptional

11 Apr 2023

MODESTO

Great location, nice rooms with comfortable beds. The staff were very kind. Al excellent option to stay with family.

Leisure Family_with_children

6/10

Pleasant

09 Apr 2023

ben

Breakfast- don’t have place and we need to wait every day

Friends_and_family Family

6/10

Pleasant

20 Mar 2023

Amitpal

The hotel is okay, I would say over priced for what it is. But it’s close to the city and an underground station which was the main factor for myself. The breakfast was okay, done the job. The staff are friendly and welcoming.

Leisure Family

8/10

Excellent

21 Feb 2023

zahra

Manager was very rude, we landed at 1200pm got to the hotel and they made us wait until 3:00 to get the room. We had 3 children with us.
The waiter was also very rude. We decided not to eat at the hotel.

Leisure Family_with_children

8/10

Excellent

29 Nov 2022

Laura

The air conditioning/heating system was very noisy and we had problems switching it off. The room was in need of a refresh.

Partner

6/10

Pleasant

05 Sep 2022

Andriy

Very poor internet connection in whole hotel, good location, but checking process is long.