Name: Florum Hotel
Address: Taborstrasse 25, 1020, Vienna, Austria, Vienna, AT

8/10

Excellent

26 Jul 2026

Ai Ping

PROS:
1) We got a very clean & nice STUDIO room with a King bed & sofa bed & kitchen (with plates & utensils!) that is on fifth floor (highest) & the last room on the other end of the hotel, despite many negative reviews of the hotel. I am so glad for the room!
2) The receptionist lady with curly hair & glasses was very friendly; she is also very nice to provide us with tissue box (which apparently is not included in rooms) & more toilet papers.
3) Nice to have moisturizer! Usually hotels in Europe donot provide moisturizer.
4) I did get the free wine as part of the Silver perk of Expedia VIP member, though I dont really drink wine! Thanks! I wish they give me juice instead...

CONS:
1) The hallway seems very shabby & the elevator seems old, shabby & shaky
2) They probably need more receptionist to checkin people during peak periods of 4pm to 6pm...
3) Guests should check on the broken stuffs or not working items to avoid incidental charges & let the the staffs know immediately! When we arrived, our studio room despite clean & nice had issues (broken lamp in bathroom, kitchen light not working, bathroom exhaust not working)
4) room amenities:
- for new guests, i think the hotel should have refill the soap/shampoo prior :( We was worried it will run out in 1st day...
-need to include tissue box as standard,
-shower curtain needs to cover the entire bathtub & not one side only
5) Internet & Youtube on TV is not working well... maybe because our room are at the far end :(

10/10

Exceptional

25 Jul 2026

Victoria

Fantastic value, in a great location. Room was clean and comfortable, staff were friendly.

10/10

Exceptional

20 Jul 2026

john

Very nice with A/C!!!

Family_with_children

8/10

Excellent

07 Jul 2026

Gavin

We were generally very happy with our room. Small but plenty for us, and very effective air conditioning. Bathroom and shower were good, too.

One reason I booked it was the little kitchen set-up. It was there, and everything worked, but it felt like some things were missing: There were exactly two of everything (plates, forks, spoons, etc.), which is technically enough but not really. There was no way to wash said dishes; when I asked about a sponge and soap at the desk, the nice man there was at a loss. And no dish towels or anything else you might need. I appreciate the kitchenette, but I suspect it had been added recently and not tested for usefulness.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Alfonso

Super friendly and helpful staff.

Self

6/10

Pleasant

30 Jun 2026

Rob

Not a four star hotel. Maybe 2.5 stars.

Partner

10/10

Exceptional

25 Jun 2026

Lesley

Clean room and friendly staff

6/10

Pleasant

22 Jun 2026

Chris

Booked room with two beds. Sofa bed wasn’t made up and no bed linen provided. Reception staff sorted out. Room was a bit shabby but we were only there for one night.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Sudeep Kumar

Breakfast need to be better

Self

2/10

Poor

17 Jun 2026

Layla

Charged card after checkout and requested

8/10

Excellent

16 Jun 2026

Pauline

Florum hotel is just a 25 minute walk to St Stephens cathedral. There’s a tram just outside which would take you there in 5-10 minutes but we opted for walking. Air conditioning worked brilliantly. Only downside is the bathroom. Good size but shower is over the bath and there is no shower curtain or screen, so water ends up over the floor and hand basin. Having said that, I would return. Staff member at reception when we checked in, was excellent. (Sorry, I can’t remember your name). Good area if a female travelling solo, felt quite safe.

Friends_and_family Friends

6/10

Pleasant

12 Jun 2026

SUZAN

The location was good and room was clean. However, the walls are paper thin and you have to slam your door to get it to latch. Between dogs barking in the hall and hearing everything in the rooms around me at all hours, plus a rock hard bed; I was sleep deprived. I didn’t interact with the staff much, but check in was good and the gentleman was very friendly. Breakfast was adequate but nothing great. Because of the thin walls and poor sleep, I would not stay again.

Self

10/10

Exceptional

09 Jun 2026

Modesto

Nice room and clean room and closest to the place i need to go...

Self

10/10

Exceptional

08 Jun 2026

Andrew

Great value right in the heart of Vienna

Self

2/10

Poor

05 Jun 2026

Bogdan

We checked into a room that seemed fine. Dropped off our luggage and went out for dinner. Upon return we noticed many bugs crawling on a wall and ceiling. After a while a staff member informed us that we cannot move to another room as the hotel is full. We wanted to grab a room in another hotel however our kids already fell asleep as it was late, the staff member came with a vacuum cleaner to scoop up the bugs and proceeded to inform us that the stay will be covered for the night. Come to find out the next morning from the manager that we are not entitled to any compensation. Lesson learned, leave and demand a refund on the spot next time this happens. Don’t get mislead and lied to by staff. The dishonesty and the cockiness of the manager was worse than dealing with the bugs in my opinion. This place does not deserve a one star for service. Good luck to anyone having issues in this place.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Morsan

The Florum Hotel is an excellent hotel. The manager Gregory made everything perfect, the staff, even the maids were incredible! I highly recommend this hotel for anyone who wants to have a perfect hotel experience. The breakfast is great, they have a bar downstairs, it is close to the Underground train, and the buses. I enjoyed my 7-day stay so much, I stayed another 10 days at the hotel, a total of 17 days. It was wonderful! I'll be back!!!

Self

6/10

Pleasant

18 May 2026

Neil Redvers

The hotel was ok, I cannot go any better than this. This is not a four star hotel in my view. The room was basic the curtains fell off the curtain rail everyday. You get one bottle of water in your room on day one and that is it. Along with a free bottle of wine. The coffee and tea wasn’t replaced and we had to go to reception for this but they only had one tea bag available. Our room was on the main road where the tram runs along which you can hear from early in the morning. Breakfast wasn’t worth the 20 euro per head price, would give this a swerve. Staff on reception were friendly and helpful. Just disappointed when we thought we had booked a 4 star hotel. This is more like a 3 star Premier Inn only one that needs a little TLC. Vienna on the other hand is great and well worth the visit.

Partner

10/10

Exceptional

17 May 2026

Anabelle

One of the best hotel for me. I was travelling solo. My room was so clean and well maintained. Staffs were very helpful. They allowed for my luggage to be left in a storage room while I was on my excursion. A lot of shops and restaurants in the area.

Self

10/10

Exceptional

13 May 2026

Oleg

Room was very clean and much larger than on pictures. Very friendly staff, good breakfast and coffee. Place is within nice walking distance ~30 min from opera and central area. But located in quieter area with lots of restaurants and coffee bars. Das Loft top roof is 10 min, must see Vienna at night place.

Partner

8/10

Excellent

13 May 2026

Samuel Edward

Really solid place to base out of when visiting Vienna. Short walk to public transit, lots of restaurants and shops near by, just far enough from tourist centres to not feel over crowded.

Self

10/10

Exceptional

26 Apr 2026

Wilfredo

Great place

Leisure Family_with_children

10/10

Exceptional

24 Apr 2026

DANIELLE

Good

10/10

Exceptional

22 Apr 2026

Jing lin

The wine

8/10

Excellent

19 Apr 2026

Regitze

This is a good hotel in city center. Very convenient and it has what you need. Rooms are nice and bright and clean. Only downpoint during our stay was breakfast. Opposite to the rest of the hotel the staff here was rude and selection of food was of poor quality. Steer clear and go across the street where a little breakfast joint has open most hours of the day

Friends_and_family Family

4/10

Poor

11 Apr 2026

Ashley

The

6/10

Pleasant

08 Apr 2026

Ashley

Clean room but awkward layout. Did not replenish toilet paper when cleaning.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Ayman

Rooms are clean, simple, elegant and functional.
Staff were great and accommodating.
I didn’t have any breakfast opting to eat out so cant comment on food.
I scored Amenities 3 star only because it is a basic setting of a self contained apartment. It is not designed for extensive amenities.
The apartments met all my needs.

Family_with_children

10/10

Exceptional

19 Mar 2026

Henriette

Perfect location

6/10

Pleasant

12 Mar 2026

sharan

Good location. Friendly staff. Decent no frills hotel. Rooms facing the street are quite noisy at night.

8/10

Excellent

04 Mar 2026

Do

Need trashcan and tissue ithe room.

8/10

Excellent

21 Feb 2026

Krysten

Helpful staff
Nice room

10/10

Exceptional

18 Feb 2026

Javier

Clean and comfortable room. Breakfast was excellent, food was fresh.
Staff was very helpful.
The location of the hotel was very convenient with lots of amenities around.
I would stay again!

Family

10/10

Exceptional

17 Feb 2026

Jenny

The front desk are very friendly and very helpful. Lucy and Alex are the best. They helped me a lot. Also, they speak English very well. I am so comfortable for staying at this hotel. Perfect location and so clean as well.

Self

4/10

Poor

16 Feb 2026

Afrovita

Luckily we stayed only one night!
The hotel is in a good location, but that is the only positive. The room was very old and could use a major renovation, and a very small TV. It wasn’t clean enough and the walls are paper-thin and very dirty so I heard everything from the hallway. Staff were nice, Lucia very friendly and very helpful, but I wouldn't stay here again.

Partner

10/10

Exceptional

07 Feb 2026

Kelly

Lovely hotel and very reasonably priced.

Leisure

10/10

Exceptional

25 Jan 2026

Oliver

Amazing hotel

Partner

10/10

Exceptional

25 Jan 2026

James

Amazing Hotel!

Partner

10/10

Exceptional

22 Jan 2026

Mathew

We had an amazing stay! The location is very central, the room was clean and comfortable, and the staff were extremely helpful.

Partner

8/10

Excellent

19 Jan 2026

Ravinder Reddy

Good and helpful staff

10/10

Exceptional

13 Jan 2026

Olga

We booked the studio with terrace and were very happy with our stay. The room was beautiful and we received a lovely flower surprise and a complimentary welcome drink.

The best part was the view waking up and seeing the whole city in front of you was amazing. Because of the view, we ordered breakfast in the room, which was very good and nicely prepared.

Partner

10/10

Exceptional

10 Jan 2026

Elif

I had an amazing stay at the florum hotel

Self

10/10

Exceptional

10 Jan 2026

Matteo

Tutto perfetto

Leisure Self

10/10

Exceptional

09 Jan 2026

Alina

Sehr schönes Hotel, zentrale Lage und freundliches Personal!

10/10

Exceptional

08 Jan 2026

Jakob

Wir haben zum zweiten mal im Florum Hotel übernachtet und können dieses Haus nur empfehlen.

Partner

2/10

Poor

06 Jan 2026

Esteban

It is very bad when people come to check in, you make them wait like 20 minutes even when the desk is not full. The room was inferior and smoky.

6/10

Pleasant

06 Jan 2026

Ulrika

Close to the city center!

Friends_and_family Family

4/10

Poor

05 Jan 2026

Patricia

The room was dirty and wr asked to change ir for another

8/10

Excellent

02 Jan 2026

Ashley

A little out of town but not much, not many amenities but comfortable and good value.

Partner

2/10

Poor

02 Jan 2026

Jamie

We were extremely disappointed with our stay at this hotel. The room was nothing like the photos advertised and was in very poor condition upon arrival. It was dirty, run-down, and clearly not maintained, which made the stay uncomfortable and stressful.

There was mould in our bathroom, the shower head was also broken. The walls were dirty, there were exposed wires and unsafely covered exposed outlets.

To make matters worse, the staff were rude and unhelpful when we raised our concerns. Instead of offering assistance or a solution, we were made to feel dismissed, which only added to the frustration.

For the price we paid, the standard was completely unacceptable and the listing is misleading. The accommodation was absolutely not worth the money.

The response when asking the staff for help was abysmal. We asked how much it was to upgrade to a higher room, their response: ‘the rate is very high’

Manager was completely avoidant of the problems we shared and responded with ‘well you did book the cheapest room’ For 2 working class people, it was still more money than the room and experience was worth and quite frankly, it shouldn’t matter.

We booked expecting a certain level of quality based on the images and description, but the reality was very different. I would not recommend staying here and would advise others to be cautious when booking.

Leisure Partner

10/10

Exceptional

29 Dec 2025

enrique

Great location

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Ramanan

Breakfast option could be a bit better

Leisure Family

2/10

Poor

28 Dec 2025

Joel

Room was initially very poor but got upgraded to a better room which was OK. Not enough staff at reception. Massive waiting times and staff overwhelmed all the time.
Management needs painters and more reception staff. Breakfast is terrible too except for coffee machine.

10/10

Exceptional

28 Dec 2025

Aderonke

Warm and helpful staff. Very comfortable room.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Marc-Antoine

Clean and stylish room

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Chris

Food was good and the staff was great. My only issue was our bathroom. It was partially renovated, the tub looks like it’s from 1950 and it was very slippery and awkward to get in and out of.. Also, the shower curtain is offset too much and sticks to your body while showering, very annoying.

Leisure Family

2/10

Poor

19 Dec 2025

Adriana

Check in at reception was chaotic. Room was outdated- barhtub and curtain was from the 70s.
Moved the couch and there was toilet paper under it. Didn’t feel clean. Definitely not a 4 star hotel

8/10

Excellent

19 Dec 2025

René

My stay was really nice, with a continental breakfast, clean and spacious rooms. The room was partly renovated, but the chair needs replacing, and there was no hook to hang a jacket. The bathroom was a bit worn and not renovated like the room. The staff was very welcoming, helpful, and always smiling. One day, the cleaning was very late (after 6 PM), so we chose to decline to avoid being disturbed – that was our choice. The next day, everything was cleaned nicely with fresh bed linen and towels. The location is very central in the district, easy walking distance to the metro/train station and also within walking distance to Vienna’s central area. Please note, for me -It was more a 3-star hotel, not a 4-star.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Rengin

Very clean

Leisure

4/10

Poor

15 Dec 2025

Sieglinde

The staff is not friendly. They are stressed with to many. things to deal. We had booked 4 rooms along time before we came

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Brenda

Very close to tram and metro station

Leisure Partner

2/10

Poor

14 Dec 2025

monica

bad service, bad hotel, everything was bad

10/10

Exceptional

13 Dec 2025

Susan

The staff were very kind and helpful. My room was spacious and clean. I could walk into the inner stadt and St. Stephen’s Cathedral in 15-20 minutes. If necessary the tram went right past the hotel and the U-Bahn line #2 was only two blocks away.

Self

8/10

Excellent

12 Dec 2025

Elizabeth

Room was clean and staff was friendly

Business

10/10

Exceptional

12 Dec 2025

Abigail

All staff was helpfull. Breakfast excellent.

Leisure Family

4/10

Poor

09 Dec 2025

Busola

There was a combination of many littles things.

I went with a friend and we found the door room opened and window blinds. After lodging complaints we weren’t really provided with an explanations.

The room wasn’t that confortable, the duvet was rarely big enough to cover up and the bedding had just one pillow with no pillow case.

There was construction work and made rest uneasy

The lady at the check-in was great. Service amazing,
The location is walkable to the city center.

Leisure Friends

6/10

Pleasant

03 Dec 2025

Emma

Doesn't look like the photos! Helpful staff but room was disappointing.

Business

4/10

Poor

02 Dec 2025

Jonathan

2 stars awarded. Good location and clean.
3 stars deducted. Room quality was sub par and similar to very budget hotels. General smell of cigarette smoke throughout the building. Customer service is the main issue. Having paid up front for my 4 night stay, I informed the hotel I was going to be a day late in arriving due to a flight cancellation. I received no response. On arrival, my room had been allocated to another person and I was obliged to take an upgraded room for which I was charged an additional €65. I felt this was a shameless cash grab despite having paid over €500 for my stay. For that reason I would avoid staying here again. situation

Partner

2/10

Poor

02 Dec 2025

Torhild

Filthy and dirty. Spots on mirror, bed, floor and walls.

8/10

Excellent

02 Dec 2025

Debbie

Close to tram into city centre. Clean and tidy

10/10

Exceptional

01 Dec 2025

Constantin

Spotless and simplebroom, personnel courtois, great complimentary bottle of wine. No usb charger

Leisure Self

6/10

Pleasant

01 Dec 2025

Maria

Simpelt hotel

4/10

Poor

29 Nov 2025

Sanjive

\"I booked a superior room only to discover the view was a brick wall of a neighboring building under construction. I was offered two alternative rooms, but both were smaller. The rooms lacked basic amenities such as a phone and mini bar, and the décor fell short of even a good three-star standard, let alone four. On one occasion, housekeeping failed to replenish the coffee sachets, and when I asked at reception, the staff were unable to locate any coffee at all. The most postive aspect were staff were friendly.

Leisure Partner

8/10

Excellent

29 Nov 2025

Penelope

Staff very helpful.

Leisure

4/10

Poor

26 Nov 2025

Jeffrey

The room had been renovated in recent times although to a minimalist level in terms of furniture and on-suite quality. The hotel was more at the 3 star level by comparison to similar hotels across other European cities. Poor or non-existent refreshment facilities. The room even lacked a bin! Staffing at the Reception was variable with a range of generally pleasant young folk frequently not present and on some occasions significantly understaffed and overwhelmed by queuing guests. On occasion mattes rai The bar was inconsequential for a four star hotel. An evening resturant is non-existent. Our views were confirmed by a chance encounter with a hotel guest couple firmly echoing our perceptions. Although generally conveniently located for access to the City’s attractive tourist features, this is not a hotel of the expected four star quality and standards in a major European city.

10/10

Exceptional

26 Nov 2025

Reanne

Rooms cleaned regularly, nice size room and bathroom. Front desk friendly and welcoming. Would stay again.

Leisure Partner

10/10

Exceptional

25 Nov 2025

brian

The staff was very hospitable and accommodating! The location was nice! I only complaint would be the quality of the pillows. They felt very dead, as you would lay down on them, your head would sink to the bed.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

howard

room was sdequate but like the whole hotel needs a through clean. Both lifts were out of action for 3 days and we were on the 5th floor. We were eventually moved as I have had a recent knee replacement.
No safe in the room and only 2 hangers

Leisure Partner

8/10

Excellent

21 Nov 2025

Victoria

The staff were very friendly and helpful.
The room was very comfortable and warm.
The breakfast was fine but I would have liked a fresh fruit salad to go with the yoghurt.
The lift was broken and we had to climb 4 floors for the first 3 days.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Luca

Tutto bene!

Partner

10/10

Exceptional

10 Nov 2025

Kiara

Fuimos el finde del 7 al 9 y fue estupendo hay unq muchacha que habla español y nos lo hizo muchon mas facil la habitacion era estupenda, sin decirles nada ellos te hacen la cama y ordenan el cuarto el baño es muy grande hay un sofá de dos plazas también que me parece que se convierte en sofá cama y espacioso y la cama también lo es está muy bien aislado el frío incluso tuvimos que poner el aire acondicionado porque teníamos un poquito de calor del cambio de tiempo de afuera adentro les pedimos chanclas para usarlas y no las dieron también puede pedir pasta de dientes cepillo y etcétera y sin decirle nada cuando van a la habitación a ordenartela también te ordenan la ropa también tienes un agua de cortesía y café una neverita y una caja fuerte yo lo recomendaría si vuelvo a Viena volveré a este hotel y esta a 15 min del centro que puedes ir andando o en tranvia

4/10

Poor

08 Nov 2025

Jennifer Nicole

Very run down bathroom with rotten fixtures. Literally mold and mildew on the floors and cabinets were peeling apart. Not the bathroom that was advertised at all.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Javier

Very courteous staff

6/10

Pleasant

07 Nov 2025

EDUARDO

Not wine in the room, said\"it is gone \", not breakfast free.

Leisure Family

10/10

Exceptional

06 Nov 2025

Phil

Very nice, room was huge

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Sophia

Wunderbares Hotel, kann ich nur empfehlen!

Partner

6/10

Pleasant

03 Nov 2025

Sofia

The quality of breakfast could be improved.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Stefano

tutto perfetto

Partner

10/10

Exceptional

31 Oct 2025

Zamir Kemal

The room was very comfortable. The staff were friendly and helpful. The overall atmosphere was relaxing. I would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Yusuf

Oda temizliği, personel ilgisi ve hotelin konumu çok iyiydi.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Sophie

Wir waren zum zweiten mal im Florum Hotel und können es nur empfehlen. Zentrale Lage, saubere und großzügige Zimmer und ein super freundliches Personal.

Partner

8/10

Excellent

28 Oct 2025

Sedat

Room was clean , bad was comfortable , breakfast was good

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Lennart

Breakfast was not the best

Partner

10/10

Exceptional

23 Oct 2025

Deborah

Great area, easy to get around. Nice staff, including the housekeepers.

8/10

Excellent

22 Oct 2025

lewis

Room was comfy, outside was very loud with the windows shut, only realised in the morning the radiators were on and it was very hot in the morning

Leisure Self

6/10

Pleasant

20 Oct 2025

Sally

Staff were polite and helpful, rooms good size and clean, bed comfy.
Breakfast not really good value, average quality ingredients and limited choice, pillows terrible, duvet small, very noisy room due to building work next door (not hotel's fault) children running up and down corridors, strange \"wind noise\" in room, not sure if due to heating or air vent,

Self

8/10

Excellent

19 Oct 2025

Arto

.

Partner

2/10

Poor

19 Oct 2025

Alex

Old and unclean. Nothing like the photos.

The room looked nothing like the pictures shown online. Booked the superior double room and it was so old and dated. Marks all over the walls, main light bulb didn’t work properly. Bathroom looked very old and tatty . Stains on the sofa in the room and some small stains on bedding also.

Partner

8/10

Excellent

18 Oct 2025

benjamin

Grandma was very clean. Everything was in walking distance very good breakfast right across the street.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Sophie

Great hotel