Name: Hotel Topazz & Lamée
Address: Lichtensteg, 3, Vienna, 1010, AT

2/10

Poor

26 Jul 2026

Jean Marc

Room was filthy and dirty

4/10

Poor

21 Jul 2026

Luis M

La verdad lo que yo pagué, lo que me ofrecieron del Hotel no respetaron, me mandaron a otra ubicación enfrente de ellos otro Hotel que ellos tenían no es lo que pagué por la fotografías que me ofrecieron el Hotel, sino que elevador, no trabajó varias veces cuando yo estaba en un piso número siete, siendo una persona incapacitada para caminar tantos escalones. La Limpieza no estuve dando los servicios para el cuarto la ubicación fue muy buena no puedo decir que no cerca de Central CD. para moverme y ver todo cercas. En esa parte no puedo decir nada. Un excelente ubicación no no me esperé. Lo único es que no respetaron lo que yo pagué, sino que ellos me dieron lo que ellos tenía porque estaban ocupados en su hotel totalmente lleno y me pasaron a otro hotel enfrente de ellos. Eso falta de ética que te ofrezcan algo y te den otra cosa por lo que tú pagaste cómo les comento ubicación muy buena muy buena vista pero los servicios del cuarto no están en buenas condiciones y el aire acondicionado no trabajaba. Por favor pon atención más por lo que están ofreciendo a los clientes en el futuro. Gracias .

Partner

10/10

Exceptional

15 Jul 2026

Matko

This is an excellent property, my second time staying here. Friendly and helpful staff, excellent breakfast and a gorgeous rooftop bar. Would highly recommend

Self

10/10

Exceptional

10 Jul 2026

Ted

Clean room nice staff

Family_with_children

2/10

Poor

09 Jul 2026

Wasif

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online.

During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Family_with_children

2/10

Poor

09 Jul 2026

Wasif

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online.

During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Family_with_children

2/10

Poor

09 Jul 2026

Wasif

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online.

During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Family_with_children

2/10

Poor

09 Jul 2026

Wasif

Beware of this hotel. Don't be fooled by positive reviews. I stayed in this hotel in 2024 for several months when the hotel was under a previous owner and different management. That experience was amazing so I came back with my family (including my infant child). This time I found the hotel ownership and management had changed and they were horrible and liars. I was lied to about no availability of rooms when I wanted to extend my stay yet I could easily do it online.

During several weeks, we changed our room 3 times as the first room's air conditioning did not work! So I booked a large suite. The room was nice so I extended my stay again. I booked an extension on Expedia and got a confirmed booking. Suddenly, the front desk called saying their management said there was a system glitch and they are overbooked so they canceled my Expedia booking! However, this was a lie because on Expedia, the same room was still available! I confronted the manager as to why they canceled my confirmed booking and why they are asking my family (with a young infant) to leave. He admitted the real reason is their senior management could not meet our housekeeping needs. These needs were literally asking for 4 towels (for a family of 3 especially given we have a young child) and changing the bed linen, which is bare minimum! Housekeeping staff was very rude, lazy and did not clean properly. They would not vacuum until I told them! I travel a lot and never had such a horrific experience. Stay away!

Family_with_children

8/10

Excellent

04 Jul 2026

Michele

Great hotel in a perfect location! Very clean and well appointed. My only complaint was that the air conditioning was inadequate during a heatwave. Otherwise it was perfect!

Family

10/10

Exceptional

21 Jun 2026

david

👍

10/10

Exceptional

02 Jun 2026

Catherine

Our stay at Hotel Topazz was wonderful from beginning to end. What made it truly special was the people. Every member of the front desk team was welcoming, kind, and genuinely eager to help. No matter the time of day, there was always someone available with a warm smile and great recommendations.

The housekeeping team also deserves recognition. They worked incredibly hard, kept our room spotless, and always greeted us with such kindness and positivity. Their friendly smiles brightened our day and made us feel genuinely welcome.

The location could not have been better. Everything a visitor needs was just steps away — restaurants, attractions, grocery stores, a pharmacy, and public transportation. Exploring Vienna was easy and convenient because of where the hotel is situated.

The hotel itself was exceptionally clean, comfortable, and well maintained. We felt at home throughout our stay. Thank you to the entire team for making our visit so memorable. We would gladly stay here again and highly recommend Hotel Topazz to anyone visiting Vienna.

Family

10/10

Exceptional

25 May 2026

Jesus

Clean room staff are very helpful

Friends

10/10

Exceptional

15 May 2026

Dobrivoje

Cool room

Partner

10/10

Exceptional

13 May 2026

ALEXANDER

Good location

Partner

10/10

Exceptional

11 May 2026

Olga

Breakfast was excellent with tasty choices

Partner

10/10

Exceptional

08 May 2026

Sergey

.

10/10

Exceptional

07 May 2026

Sharon

Nice rooftop bar. Great location

Friends_and_family Family

10/10

Exceptional

06 May 2026

Benoit

All good

Partner

8/10

Excellent

28 Apr 2026

BORIS

Good location

Family

10/10

Exceptional

26 Apr 2026

Simone

Location is great, room was clean and spacious. Bathroom very clean as well. Check in was seamless. Recommend Hotel Topaz!

Friends

8/10

Excellent

21 Apr 2026

Andrew

We had a nice stay, the room was nice and the staff friendly however were disappointed about the pool not being open. It would have been nice to know that before were checked in so that we might have had time to change to another hotel. Also, the breakfast line was long so we went to a nearby location.

Partner

10/10

Exceptional

13 Apr 2026

Melissa

The staff was incredibly kind, thoughtful and professional. Th

2/10

Poor

08 Apr 2026

Marlyn

We were transferred in a different building that looks sketchy accross the main hotel.

Family_with_children

10/10

Exceptional

27 Mar 2026

Sarah

Lovely place near the city centre.

Friends

10/10

Exceptional

23 Mar 2026

alicia

Great location, big comfortable beds, and amazing shower!

6/10

Pleasant

15 Mar 2026

WYN

Let’s start with the good and then move on. GOOD: convenient to U3, staff, breakfast, cleanliness, shower, bathroom, security safe, WiFi, well insulated, very central. NOT GOOD: small room, no chair to sit in, limited storage, unusable window seat, very soft mattress, pillows so thin as to be useless, room wasn’t cleaned, ineffective air conditioning. BAD: no privacy (window completely overlooked by building opposite).

Partner

10/10

Exceptional

09 Mar 2026

Sharron

Lovely helpful staff

Friends

10/10

Exceptional

03 Mar 2026

Luis

Great location the room penthouse was awesome great views of the city hope to comeback soon !!! Everything was wonderful

Family

10/10

Exceptional

03 Mar 2026

Ulandi

We stayed at Hotel Topazz & Lamée and had the BEST experience! When we checked in, they upgraded us to a suite, and it was absolutely gorgeous — huge windows, beautiful design, and the most amazing view of Vienna. The staff was so friendly and made us feel completely taken care of. The location is perfect for walking everywhere. We loved our stay from start to finish, and the room was worth every single penny. I’d come back in a heartbeat!

Partner

6/10

Pleasant

02 Mar 2026

Kaixin

Front desk has an attitude problem.

4/10

Poor

28 Feb 2026

Karolina

Room not as per photos

4/10

Poor

27 Feb 2026

Jamil

The room wasn’t as expected based on the photos. The in room safe didn’t work.

Staff were good though and understood my issues and compensated with free breakfast which was appreciated.

Self

10/10

Exceptional

24 Feb 2026

Josephine

Staff at reception and breakfast were excellent, very friendly and welcoming. Room excellent.
Location of hotel very central.

Friends

10/10

Exceptional

23 Feb 2026

Emma Jane

I liked this hotel very much. The staff were very friendly and the hotel room was lovely. Clean, spacious, tidy and friendly.

10/10

Exceptional

14 Feb 2026

Elliot

Incredible location. Beautiful and modern Hotel. Friendly staff.

Partner

10/10

Exceptional

08 Feb 2026

Ivette

Upgrades room! Excelent!

Leisure Family

10/10

Exceptional

23 Jan 2026

Mohammad

B

10/10

Exceptional

18 Jan 2026

david

Fantastic location ....comfortable room

10/10

Exceptional

17 Jan 2026

Keith

Beautiful rooms and bathroom and excellent service and location

10/10

Exceptional

16 Jan 2026

Roberto

The locations is amazing, spectacular views from the rooftops, the staff are friendly and welcoming.

Leisure Partner

10/10

Exceptional

13 Jan 2026

B

Hotel gorgeous.

Partner

2/10

Poor

12 Jan 2026

Monica

Terrible, so disappointing
We can’t stay there
We cancel, and try to get money back
And they refuse

Leisure Family

6/10

Pleasant

11 Jan 2026

michael

Ok

Leisure Family

10/10

Exceptional

09 Jan 2026

WINNY

Excellent service by staff, who were very helpful and accommodating. Quality of rooms was very good and services were very accessible.

Leisure

8/10

Excellent

09 Jan 2026

Shannon

Comfortable bed. Large shower. Fun windowseat. Helpful reception.

Partner

10/10

Exceptional

06 Jan 2026

JUN

very good place

Leisure Family

10/10

Exceptional

05 Jan 2026

David

Staff is superb. Location ideal. We had numerous electrical issues with the room - switches not working, blinds inoperative - which they were not able to address due to the holidays. Aside from that our stay was wonderful. Breakfast is good. Location is perfect, close to St. Stephan’s Cathedral and high end shopping areas. Plenty of dining options nearby. Metro is a 5 minute walk from the hotel. Taxi stand immediately outside the hotel. The staff is very friendly and helpful. Rooftop bar overlooks the city. For a Christmas and New Year’s location it was perfect.

10/10

Exceptional

29 Dec 2025

Kadir

We stayed in the Suite and it was a beautiful room. Location was perfect. Would recommend.

8/10

Excellent

26 Dec 2025

Lisa

The hotel was in a good area close enough to walk to many attractions. It looked nicer in the pictures but it was fine and the bed was comfortable. The bathrooms were nice. It was a little beat up and a little dated. The staff always had storage doors open that were not kept very neat between the front desk and the elevator. It made the hotel not feel very nice.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Mia

Lovely rooftop bar

10/10

Exceptional

21 Dec 2025

Augusto

Location and room excelents

10/10

Exceptional

21 Dec 2025

Nicholas

Great hotel. Prime location. And I mean right there. You can walk out the doors and you’re right in the middle of it all. Restaurants. Shopping. A few landmarks/ museums etc. that’s what we picked this hotel for. Was because we did not have to wasn’t a whole bunch of time catching buses/metro etc. we did venture out. But the main stuff was right by us. Loved Vienna

Leisure Partner

10/10

Exceptional

18 Dec 2025

Yan Juan

Staffs are friendly and very accommodating. Breakfast is excellent. Room is soundproof and very quiet. Location is great. It was a very pleasant stay.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Gil

The hotel and room are not in a good condition.
Room was not clean enough and its Visibility was quite poor. We paid a lot for the room and expected for much more. Definitely not value for money!
The staff at the reception were great and very helpful.
The location is perfect- very walkable to main sights and attractions and close to the metro station.
Breakfast was excellent with a large variety.

Partner

10/10

Exceptional

08 Dec 2025

Jillian

Great location, cool design, gorgeous rooms

10/10

Exceptional

07 Dec 2025

Amber Lorren

Excellent staff and the location was perfect to walk all around some of the biggest locations in Vienna. Would definitely go back

Leisure Self

10/10

Exceptional

01 Dec 2025

Daniel

Friendly helpful staff, great location, greats showers and beautiful rooms.

Leisure Partner

8/10

Excellent

30 Nov 2025

Katherine

Prestige room in Topazz was interesting. Big windows were great but had to keep the drapes closed at all times for privacy. The glass wall in the bathroom provided for a lovely view outside from the toilet and shower 😆. The room was comfy though and clean and we very much enjoyed our stay. Would stay again but maybe not the prestige room. 🙂

Leisure Partner

10/10

Exceptional

27 Nov 2025

Jason

Stayed in the Topazz building. Very nice boutique hotel in a great location in the centre of Vienna. Room was well appointed with a really nice bathroom and shower!

10/10

Exceptional

26 Nov 2025

Adrian

excellent location for me, nice rooms.

Leisure Partner

10/10

Exceptional

14 Nov 2025

julio

Beautiful room

Partner

10/10

Exceptional

13 Nov 2025

ALISON

Room was fabulous - nice design with large window seat. Very large shower and bathroom.

Partner

10/10

Exceptional

11 Nov 2025

Colin

Beautiful room, and the most wonderful windows (with window seats and views over the city). The location was incredible and you can walk to all the main attractions. Staff were polite, kind, and helpful. We loved our stay, and would recommend it to anyone and everyone!

10/10

Exceptional

08 Nov 2025

Lana

Love the bay windows

Self

10/10

Exceptional

06 Nov 2025

Arnold

Although we stayed in their annex across the street we actually liked it better. The room was amazing with great hot water pressure in the Mable clad shower and bath.
The beds were soft and sumptuous with feather comforters
Our building featured a roof top bar with fur covered chairs that was definitely the place to be on a Saturday night.
There was a cafe adjacent to our building where we had breakfast every morning.
The hotel could not be better located in the city, we could see Saint Stephen’s Cathedral from our window.

Leisure Family

10/10

Exceptional

04 Nov 2025

In Hee, Tasha

Great location, great guest service

Leisure Family

8/10

Excellent

18 Oct 2025

Beth

Staff was pleasant. Great location.

10/10

Exceptional

13 Oct 2025

Roshni

Everything was amazing

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Aleksandr

Very nice hotel in Altstadt Vienna. Close to everything. Clean room, good amenities, great breakfast. Would stay there again!

Leisure Partner

4/10

Poor

07 Oct 2025

Annah

Room okay ish, and great locations.

Room on the 1st floor overlooking the street, room was visible to the shoppers in the supermarket opposite, room had no curtains other than blackout curtains that made the room so dark.

There is no on site bar!!!!! The bar is across a very busy road, once there we were told it was too cold to take the shutters down so just a really just a basic bar in a building opposite the hotel.
.

Leisure Family

6/10

Pleasant

01 Oct 2025

IRFAN

It was ok

Leisure Partner

8/10

Excellent

28 Sep 2025

John

I was in the LAMÉE bldg. Only one elevator and it broke 2 days in a row. Other than that everything was good.

Self

10/10

Exceptional

17 Sep 2025

Yevgen

Excellent location

Leisure Family

10/10

Exceptional

17 Sep 2025

Virgil

The Topazz stands out in style and experience

We had the penthouse. It is a really nice room. You have the entire floor, a balcony that wraps around two sides of it with amazing views.

The living room and bedroom has walls of glass that look out to the balcony. There are plenty of curtains to cover every inch of it.

The breakfast found on level -1 is really good. Wide range of traditional breakfast item form Europe or made to order breakfast as well.

Staff is also very friendly and helpful.

Our stay was very pleasant. I would stay again.

Partner

8/10

Excellent

14 Sep 2025

Michael

Excellent location, pleasant staff, comfortable room
Things to improve
There was a bad smell from the installation in the shower.
Overall grade is 8.5

Partner

6/10

Pleasant

10 Sep 2025

Nitzan

The hotel is in a very close proximity to Stephanplatz and therefore experiences constant noise day and night. The building where we stayed has a rooftop bar and because of that, and especially on the weekend, the parade in and out of the building in non-stop. Often young and noisy costumers and using the elevator becomes a mission impossible. Lastly, the charge of breakfast is 33Euro per guest, which seems very exaggerated

Business_and_leisure Partner

8/10

Excellent

10 Sep 2025

Stephen John

Excellent hotel in a great location right in the city centre.

Leisure Partner

8/10

Excellent

06 Sep 2025

Jeanette

The lack of a Hotel information folder in room and feeling that our room door was not properly locked were my main issues. The door closed fine but how could I tell it was locked? The lighting in the room was confusing and lights wouldn't work unless main switch at room door was on. The house keeping staff kept strange hours and wanted to commence cleaning at 4pm!! The parts they did clean were spotless and plenty of towels. Very modern decor with a lovely Rooftop Bar. I think this hotel would suit a younger couple best.

Leisure Family

10/10

Exceptional

05 Sep 2025

Timothy

The staff were fantastic!!!! Such beautiful people who would do anything for you, the breakfast I truly recommend you won’t be disappointed fresh food lovely presented and delicious All the restaurants and shopping at your fingertips

Leisure Partner

8/10

Excellent

04 Sep 2025

Tatevik

Hotel location is great, but to noise in the evenings, someday I could not sleep until 4:00am because of street noise. Wonderful stuff in front desk. Overall hotel is nice,but new-cheep remodeling, be careful of heavy wooden sides, especially in bathroom. One of the drawer’s cover almost felt on my feet.
Had a bad experience with rooftop bar, ordered a drink ( Empress) which included grapefruit, 5 minutes after they served the drinks, the manager and waitress came and started looking at my glass and the manager grabbed the drink from my hand very rapidly and told that it was something else, something cheaper than my order. I told them that it’s ok, whatever, I don’t need anything else. We paid and left shortly. They have to follow the work ethics and be better in service.

Leisure Friends

10/10

Exceptional

04 Sep 2025

Betina

Breakfast was very nice and the team was very nice and helpful with any questions. Excelent location and big room at Lamee

Leisure Partner

8/10

Excellent

01 Sep 2025

Jacqueline

Great location

Leisure Family

8/10

Excellent

01 Sep 2025

Allison

Cozy Lamer

We stayed in the Lamee building of Topazz and Lamee. We had a cozy category and the room was quite large and the shower was exceptional. It was nice that the toilet area was separate. Lamee has a very nice rooftop bar that we visited a few times on the 18th floor. We were situated so close to restaurants, shopping, the canals, and all the historic sites. Cleaning left a little to be desired but other than that, we liked the room and loved the area!

Partner

10/10

Exceptional

27 Aug 2025

Aaron

10/10
For
location! We
were quite pleased!

Leisure Partner

10/10

Exceptional

26 Aug 2025

BRONWYN

Great location, decor of room modern but room on the small side. The staff were extremely friendly and helpful
I booked the place as it had a rooftop bar, but unfortunately was extremely disappointed! It was not what I expected, tables nearly touching each other which meant you were unable to move around to see the view and as smoking is still allowed in bars and restaurants it made for a very unpleasant experience! Would not bother visiting if you were planning to do so!

Leisure Partner

10/10

Exceptional

25 Aug 2025

Hollie

Excellent hotel, great room, super friendly staff who gave us recommendations and excellent location.

Leisure Partner

8/10

Excellent

24 Aug 2025

Melanie

This hotel was very close to attractions and extremely walkable. Also, it was close to a metro stop. It could use some repairs and upgrades. Our bathtub had a leaky faucet.
We requested an iron and was told they would bring it. They did not. We requested again the next day because we had an event we were going to and wanted to iron our dress clothes. Unfortunately, once again, they said they would bring an iron and then did not. Other than that, our stay was good and the hotel was fine.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Maria

The hotel personnel were very professional and amiable. Also in the restaurant Christian took care of us from day one.

Leisure Friends

10/10

Exceptional

19 Aug 2025

Kinnari

Wish the bar was free.

10/10

Exceptional

19 Aug 2025

Richard James

Excellent location, clean and modern room. Absolutely all you need for a few nights in the centre of the city, would definitely stay here again.
Roof top bar on the Lamee certainly worth visiting too.

Leisure Partner

10/10

Exceptional

13 Aug 2025

MARIAM

It was a very nice hotel

8/10

Excellent

10 Aug 2025

GINA

Nice hotel, great location!

Leisure Partner

10/10

Exceptional

01 Aug 2025

Daniel

Super views and great location !!

We booked a top-floor \"Signature Suite\" in the Lamee building, which is one of 3, and it was a beautiful corner suite with views to two sides and a large patio. The room was beautiful and large. The staff was excellent from start to finish. We searched several hotels in the area and found this location to be perfect and the views, especially from its rooftop bar, are excellent.

Partner

8/10

Excellent

31 Jul 2025

Anthony

The location, the staff and the breakfast options were all excellent. Reception staff were particularly helpful. We did have to ask for fresh towels and a room clean.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Cecilia

The hotel was nice, staff very helpful. Area was very well situated to everything you would want to do in Vienna. Would recommend as a stat.

Partner

10/10

Exceptional

27 Jul 2025

Krista

Great place to stay in the imperial city

Stayed three nights on the seventh floor. Had a great balcony and washroom. Really enjoyed the location as it was walkable to the museums, Spanish riding school, the imperial gardens and palace as well as the most important churches.

Partner

6/10

Pleasant

25 Jul 2025

Barbara

The establishment was definitely not what I expected at the price I paid for a few days. I reserved the signature suite but it seemed like a regular room. There really wasn’t anything special about it compared to other hotels. On one day we asked for the room to be cleaned. The only thing that was done was the bed was made. The towels weren’t changed and we weren’t given extra toiletries. A few of the curtains were hanging off of the rail from being pulled too hard from previous guests but was never fixed. I was quite disappointed as I could’ve gotten better accommodations somewhere else.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Audrey

Lovely hotel and staff was very accommodating.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

alex

Nice hotel

4/10

Poor

23 Jul 2025

Evgeny

Misleading photos and poor service. Unfortunately, our entire experience at Hotel Topazz was a disappointment, from the moment we arrived until the early morning checkout.

I’ll start by saying that I have Platinum status, and it’s usually nice to receive some recognition or benefits — but not here. We arrived at 2:00 PM, and the manager at reception was unfriendly and completely unhelpful. Without even checking the system, he informed me that rooms would only be available after 3:00 PM and that no upgrades were possible because the hotel was fully booked. Ironically, I checked online right away- plenty of rooms were still available. So he was simply not telling the truth. I asked to speak with a supervisor, and he refused.

One of the main reasons I booked this hotel was the beautiful rooftop terrace shown in the photos- I imagined relaxing there while enjoying Vienna. But here’s the shocker: there is no rooftop terrace at all. The terrace you see in the pictures on Expedia and other sites is actually located in a different building across the street, which no longer belongs to the hotel. It’s now a bar with a completely different interior and concept. I couldn’t believe the level of misrepresentation.
The room itself was small, worn, and outdated. Yes, the round windows are unique, but that’s about it. I truly don’t understand the high ratings this hotel gets- to me, it felt like a scam and a huge letdown.
We checked at 5:00 AM and- there was no one at the reception.

Leisure Partner