Name: Hotel Mercure Graz City
Address: Lendplatz 36 to 38, Graz, 8020, AT

8/10

Excellent

06 Jul 2026

María

.

10/10

Exceptional

30 Jun 2026

Kevin

The men and women that worked at the front desk were helpful. They helped me navigate figuring out how to catch the local bus shuttle service out to the Red Bull ring.
The facility was clean. Everything was on time and the breakfast was good value as well.

Family

8/10

Excellent

29 Jun 2026

Marlon

I would recommend this hotel. It was used for our F1 stay but would be a good hotel being close to the main Graz train station and there is a bustling entertainment in the surrounding areas.

The area was quiet, people very friendly and many interesting characteristics.

The morning breakfast was very good and we only ate there. Housekeeping and the bar tenders by the lobby bar were excellent. By name Jonathan and the night auditor Leo were very helpful and accommodating.

Friends

10/10

Exceptional

29 Jun 2026

Lancelott

Everything was excellent. The staff were extra friendly and courteous.

Friends

10/10

Exceptional

21 Jun 2026

Jean-Baptiste

Perfect for a stay in Graz. Within walking distance to the centre. Rooms are clean and well equipped. Nothing to complain about really.

Partner

10/10

Exceptional

01 Jun 2026

Anders

Everything was good! Clean, high standard, friendly staff and excellent breakfast

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Sandra

Lovely room, comfortable bed, and good quality linen and towels

10/10

Exceptional

23 Feb 2026

Miranda

Lovely room, really friendly and helpful staff. Hotel was in a great location too.

Partner

6/10

Pleasant

14 Jan 2026

Matthew

Average Mercure hotel.

Partner

10/10

Exceptional

04 Jan 2026

Cheryl Ann

Great location, friendly staff, big clean rooms

Leisure Partner

10/10

Exceptional

10 Nov 2025

Stuart

Staff were friendly and hotel was very clean.

6/10

Pleasant

06 Nov 2025

Mohammed

The staff I interacted with were freindly, authentic & efficient. Sadly the room was too hot, even with the thermostat set to cool, it felt like a sauna. Hence sleeping with windows open (4 degrees outside), but this meant additional noise. In addition there arent enough staff at reception during busy times.

Business

6/10

Pleasant

26 Oct 2025

Jarad

After we checked in, we went for a walk. When we returned, we found that someone had entered our room and had removed both bathrobes. It was a violation of our privacy and completely unacceptable.

Partner

8/10

Excellent

04 Aug 2025

Mahmut

Was good but i dont know they charge me €5 extra for

10/10

Exceptional

29 Jun 2025

Kevin

It was very clean

6/10

Pleasant

20 Apr 2025

Gabriela

The staff was very friendly and the rooms were very clean. We had a bit of a mix up with the booking but it was resolved without issues. The only thing was that the a/c seemed to be malfunctioning so the rooms were stifling, very hot. Opening the window seemed to help a bit.

Leisure Family

10/10

Exceptional

31 Mar 2025

Marlene

Short break in Graz

Really good location for accessing the sights and restaurants. Spacious hotel room. Great breakfast selection and friendly staff.

Partner

4/10

Poor

27 Jan 2025

Eugenio

I paid for a Junior Suite, but the minibar contents were not included, despite the higher cost compared to other categories except executive suites. The pricing structure seems unreasonable.

Additionally, the shampoo bottle attached to the wall caused a deep scratch on my elbow.

Business

8/10

Excellent

04 Dec 2024

Babatunde

Good

6/10

Pleasant

20 Oct 2024

Eugenio

hearth of the city

Business_and_leisure Self

8/10

Excellent

20 Aug 2024

Joanne

Air con didn't work in the room so it was very hot, but the staff were very helpful and provided two fans for our suite.

Leisure Family

10/10

Exceptional

31 Jul 2024

yannick

We booked the Mercure in Graz just because we needed a place to rest for the night without knowing much about it or the city.
We were very pleasantly surprised!

Leisure Family

6/10

Pleasant

27 Jul 2024

Jason

Not the best area of town and the hotel needs an upgrade.

Leisure Family

4/10

Poor

29 Jun 2024

John

Air Conditioner not functional

The room they gave us had a broken air conditioner. When we asked to get it fixed they told us they knew was not working and it was getting fixed later. They gave us a fan but it did not do enough cooling for the room. They did not offer us any new room. As we were only staying 2 nights we tolerated it but told them at checkout we were not happy.

Partner

4/10

Poor

28 May 2024

Robert

Bed hard and uncomfortable. No coffee machine. Stuffy room. No thermometer.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2023

Adeleh

Amazing service, great breakfast, recommend

Friends_and_family Family

8/10

Excellent

01 Sep 2023

Muhammed

Stay was very good, comfortable rooms only downside no iron available

Business

10/10

Exceptional

24 Aug 2023

Jamie

AC was not working when I arrived. Front desk immediately checked it and had another room available for me and had the key to my new room delivered to me in the first room. I was upgraded to a privileged room with wet bar included at no extra charge. They handled it extremely well.

Leisure Self

8/10

Excellent

13 Aug 2023

Robert

Nice

Leisure Partner

8/10

Excellent

25 Jul 2023

Christopher

GREAT breakfast

Family_with_children

6/10

Pleasant

03 Jul 2023

Bernhard

Housekeeping staff noisy and loud ! If you want to be woken up like in a prison camp by shouting staff then this is your place ! On the busiest weekend in their calendar the managements had a nice weekend off and I could not talk to them about my experience. Happy that they could sleep in , I could not !!

Leisure Family

8/10

Excellent

16 May 2023

Gitte

Godt hotel

Et dejligt hotel, centralt beliggende i byen.
Stille.
God morgenbuffet, stort udvalg, ren og pæn.
Personalet var meget hjælpsomme.

Tæt på togstation og sporvognen lige udenfor døren.

Partner

4/10

Poor

09 May 2023

Verified traveler

Very hot room

Cannot recommend. Out dated hotel with very hot rooms eventhough it was cold outside. The airco doesn’t provide any cooling and overall damp room

Partner

8/10

Excellent

02 May 2023

Robin

Property was nice. Tub drain didn’t work but we lifted it out. Appreciate the coffee and the staff gave us extra

Leisure Family

6/10

Pleasant

03 Apr 2023

Eugenio

Pros: Very convenient and close to shops and restaurants.
Cons: Queen-size bed with a single cover; if you move around, your leg will be out of the cover. The heater is on all the time even if it's springtime, a waste of energy.

Business Self

10/10

Exceptional

26 Jan 2023

Konstantinos

Easy access from the train station, town centre in walking distance

Leisure Family

10/10

Exceptional

25 Nov 2022

Alexander

Nice hotel, good location

Nice hotel, upgraded to a superior room. Staff are very friendly and breakfast is good

Business

6/10

Pleasant

13 Nov 2022

Seiichi

Wifi was not available in my room. Although hotel receptionosts knew the problem they did not inform me of it at the time of my check in. After I requested room change they tried to move to smaller room with the same rate.

Business Self

8/10

Excellent

13 Oct 2022

Ana

Good location, nice and clean

Hotel was really comfortable, nice and clean. Perfect location for my needs. Room was available before check-in time which is always a great thing. Did not have breakfast as I had to leave early.

Self

10/10

Exceptional

21 Jul 2022

Sand

Fantastic staff & clean rooms

Business Self

10/10

Exceptional

01 Jun 2022

Shai

clean, very good breakfast, easy walking to all attractions
immediate area around the hotel not very interesting

Leisure Family

8/10

Excellent

13 Sep 2021

Verified traveler

The only disappointing thing I could write about is the cleaning service. There was some kind of dirt on the floor near the window, which could easily be vacuum cleaned, but it was not removed for 3 days!

Friends_and_family Family

10/10

Exceptional

13 Aug 2021

ROBERT

Excellent

Extremely comfortable hotel located in the centre of Graz, very friendly staff.

Friends_and_family Family

10/10

Exceptional

02 Aug 2021

Ulrich

Gerne wieder

Hotels.com liegt nahe der Altstadt. Gutes Frühstück. Leider teuer beim Parken.

Partner

4/10

Poor

23 Apr 2021

Verified traveler

Eigentlich immer gut

Ich bin Öfters im Mercure und es war immer gut. Nur diesmal hat die Fernbedienung des TVs nicht funktioniert und zugleich hat auch noch das WLAN nur sporadisch funktioniert. Wäre das nicht gewesen könnte ich das Mercure nur empfehlen.

Business

10/10

Exceptional

02 Jan 2021

Steen Peter

Great hotel in Graz

Corona madness in the world - mannaged perfect by the hotel - great staff -all of them - breakfast top delicious - I must recommend all travelers

Business

10/10

Exceptional

20 Sep 2020

Christian

Besonders hervorzuheben ist das Servicepersonal im Frühstücksbereich, freundlich, hilfsbereit, und bemüht.

Self

10/10

Exceptional

24 Mar 2020

Verified traveler

Wifi is good
Laundy is good
Location is excelent
Room location not so good there are 3 flights of stair to the room, damage my luggage during my stay.
Reception not so good. There is a quick access from parking but it is not clearly seen

Business Self

10/10

Exceptional

07 Mar 2020

george

Fab!!

Fab!!

Partner

8/10

Excellent

29 Oct 2019

Verified traveler

pretty good, nothing to complain... ... ... ... ...

Business Self

10/10

Exceptional

21 Jul 2019

george

very good

very good

Partner

10/10

Exceptional

15 Jul 2019

Ian

Comfortable stay.

Clean comfortable and quiet. Walking distance of town centre restaurants and shops.

Business Self

10/10

Exceptional

18 May 2019

Verified traveler

Excellent location, comfortable room, good breakfast, helpful staff and convenient to all places of interest in Graz

Leisure

2/10

Poor

09 Apr 2019

Verified traveler

there are better options

wont worth your money

8/10

Excellent

24 Jan 2019

Srinivasa

Good clean hotel. Walking distance to old city. Amenities we're comfortable.

4/10

Poor

10 Jan 2019

Goran

OK for one night stay

There was a problem with our reservation, as we arrived late the hotel system did not have our reservation which was made 23.59 but thia was solved in 5 min. thanks to hotels.com hotline.
This hotel is very close to city center and is in ok shape, rooms need at least some paint on the walls and better cleaning as we found visible hair in the toilet form previous guests
There are better and cheaper rooms a bit further from the centre.

8/10

Excellent

18 Oct 2018

Krassimira

business trip

I would recommend the hotel. The room was really nice, spacious, clean. The only thing I didn't like much was the local area (immediate neighbourhood) , although there are many nice restaurants and pubs around.

10/10

Exceptional

09 Sep 2018

Arthur

Good hotel convenient to city centre

A very welcoming, comfortable hotel. I was staying for 5 nights on a research trip and it was perfect for my purposes. Easily reached on foot directly from the train station it was situated perfectly from which not only to explore all parts of Graz but also pleasant to return to in the afternoon/evening.

8/10

Excellent

27 Aug 2018

Hector

Awesome Hotel in Graz

I recommend Hotel Mercure. The hotel's room are modern and comfortable. I was quite pleased with the staff.

Family

10/10

Exceptional

04 Jul 2018

Chris

Hotel was fantastic, great location. Walk to every thing.

8/10

Excellent

08 Oct 2017

Verified traveler

Overall is alright, bed is comfortable. But hotel currently under going some renovation works. So not too convenient to open the windows especially when there is some smell in the room.
Service and location is good.

Partner

6/10

Pleasant

03 Sep 2017

A

Nothing to write home about

Expected much more from a 4 star hotel close to the center of the city.
The unexpected ongoing renovation works didn't help at all.

8/10

Excellent

18 Aug 2017

Wayne

All good except we thought breakfast was included but they charged us $39

Partner

6/10

Pleasant

15 Aug 2017

elisabetta

Depressing atmosphere

Depressing atmosphere

8/10

Excellent

25 Jul 2017

Gerardo

Nice

Everything was good, but I don't think that's a 4 star hotel

8/10

Excellent

29 May 2017

William

Great place to stay.

Our stay was comfortable and the location of the hotel was great.

Partner

10/10

Exceptional

26 May 2017

Verified traveler

Good location, within minutes of all sights.

Family

8/10

Excellent

14 Apr 2017

Peter

Hotel Mecure Graz

Well located hotel with friendly staff and clean comfy rooms

8/10

Excellent

30 Mar 2017

Narinder Sharma

Nice Hotel close to the City Center.

Neat and comfortable Hotel with pleasing staff eager to assist you. Hotel is also within walking distance from main Railway Station and other city atrractions.

8/10

Excellent

21 Nov 2016

Jenny

The area around the hotel wasn't all that appealing, but it was safe and it was in walking distance from the railway station and to the old city. It was an interesting hotel that reminded me of a ski lodge. The hallways had that plastic layer that one finds in playgrounds and the room had vinyl wood like flooring. The room was comfortable, but the hydronic heating was preset and couldn't be turned down which made the room very hot to sleep in. When we arrived there was only one towel, even though it was a queen sized bed and where the extra pillow was supposed to be, there was an empty bag, with extra pillow written on it. For those short of stature, the shower was in a bath with tall sides which made getting in and out difficult (I'm 157cm). My taller husband had trouble with the shower as the skinnier end of the bath was where the shower head was which made standing under it hard as there was little foot room. The other thing was that the bathroom wasn't 100% clean. There was dust and someone else's hair on the floor and in the shower and the soap dispensers looked like they could have a good scrub. Attention to the housekeeping would be of great benefit. The plus side of staying here was that a shoe shine and sewing kit was in there. Both of which were used and there were ample plugs for technology. Also, it was very quiet and the reception staff very attentive. I did like the idea of, if you reused your towels you could choose different ways of aiding the planet, or u

Partner

8/10

Excellent

21 Nov 2016

Vera

The room is comfortable and clean.Breakfast is good, the staff friendly, garage is good.Hotel is located within walking distance of the old town.

Partner

8/10

Excellent

02 Oct 2016

Stephen

Easy to get to, indoor parking, edge of old town

we were only there one night on our trip from Zagreb to Vienna. Charming town and hotel location is easy walking distance to old town. There was also an authentic farmers market at the end of the platz just outside the hotel

Partner

8/10

Excellent

06 Dec 2015

michael

short break

I went to see the christmas markets

10/10

Exceptional

12 Oct 2015

Terry

Very nice hotel in good location.

An east walk from the station and near to the centre and places to see. Very helpful and friendly staff. Excellent breakfast and very nice room. Good value.

8/10

Excellent

06 Oct 2015

George

Clean Hotel with good basic features

I spent 2 nights. It is a good hotel in fairly central location. It takes about 10 minutes of walking to get to the \"old\" part of the downtown Graz. Breakfast was good and fairly varied. A bit one the expensive side given that it is not really in the action side of the city.

10/10

Exceptional

29 Aug 2015

Verified traveler

good location, good hotel, good for city visits, friendly staff

Family

6/10

Pleasant

26 Aug 2015

Maureen

Very disappointed!

Great location, but I was really disappointed with the room, especially since I have stayed at Mercure hotels before and always been pleased. The room was shaped very strangely, had no charm at all, the shower made no sense, but worst of all, my bed was missing two slats! If I'd wanted to sleep in a hammock, I would have booked elsewhere!

Partner

10/10

Exceptional

19 Aug 2015

David

A reliable, comfortable hotel

This is an excellent hotel in the Mercure chain. It is located close to everything. It is comfortable, clean, and quiet. We had wished we had booked more than one night. The staff was helpful and friendly. Very good value. We will come back to Graz, and when we do we will stay here again.

Partner

8/10

Excellent

19 Aug 2015

Pauline

The accomodation was fine and easily accessible to the town centre. My main concern was that when I went to check out I was charged for the breakfast. I did explain to the person there that this was included in the price and I have an email to say this but he did not accept this. I am very disappointed with this and the concern it has caused me. I would like the 30 euros reimbursment plus some appreciation and compensation of the hassle this caused me at the time. This is the first time I have used 'Hotel.com' and I would like to think that I would use it again if this issue is recogised.
PLEASE RESPOND ASAP

Partner

10/10

Exceptional

25 Jul 2015

Victor

Very good buy

Excellent service and not far away of city centre

Family

6/10

Pleasant

25 Jul 2015

Jessica

Nice people, nice location, underpowered AC

I was here for a solo trip around Austria. The hotel is in a lovely location, with good access to several great cafés and Graz's brilliant public transport.

The room was a good size & clean, though it needed a bit of touching up, especially the peeling wallpaper. I was very appreciative of the AC, though it could have been more powerful. I still needed to take showers to cool down, despite it being on full.

The staff were charming and spoke excellent English.

The bar was great, I didn't have breakfast in the hotel so I can't comment on it.

I would definitely stay here again, but I think it needs an update soon.

8/10

Excellent

22 Jul 2015

Christian

Good hotel and good location

I booked a privilege room this time and stayed for one night. Even though it's not the newest hotel anymore it's a great place to stay since you can easily walk in the old town.

Partner

10/10

Exceptional

22 Jul 2015

Verified traveler

Wow, not what we expected......in a great way !!

To be honest when we first arrived I was a little nervous and was thinking that we might just drive on and stay somewhere else. So glad we didn't, what a GREAT place !
From the outside it doesn't look like much but one step inside and you know this is a great place to stay. Lobby is very nice and new and our room was amazing. Very large, modern and clean. The location is excellent, waling distance to all the sights and many excellent restaurants right outside the front door. The breakfast in the morning was one of the best I've ever had in Europe.

10/10

Exceptional

19 Jul 2015

Wolfgang

Nice Hotel, close bars & town centre.

Would stay here again, staff very friendly, helpful & make you feel welcome, room was comfortable but next time i would more than likely upgrade.
On the whole great place to stay.

10/10

Exceptional

12 Jul 2015

Susan

This hotel is excellent for anyone visiting Graz. The rooms are comfortable and clean, the self service breakfast is good. There is air conditioning with three settings, a definite relief in hot weather! The centre of town is a few minutes walking distance, with easy access to the Castle hill, main square and shops. I have stayed in this hotel twice so far, and will do again if I go back for business or tourist visits.

6/10

Pleasant

11 Jul 2015

Don

Over-rated hotel not close to city center

Despite the assurance that I could occupy the room around mid morning after my overnight trip, the receptionist insisted that I pay an extra $30, so I had to convince the reservations manager, who reluctantly agreed that they had indeed made no mention of an extra charge. The air conditioning worked poorly the first day, but improved the next. The windows could not keep out the noise from the street. On the more positive side, breakfast was good, and there were two passable restaurants and several small grocery shops very close to the hotel. They failed to give me a wake up call the first time I asked, and were ten minutes late the second time. On the whole, not up to the 4-star rating that Expedia gives to this hotel, for whatever reason. It's at best a 3-star hotel.

6/10

Pleasant

03 Jul 2015

Verified traveler

great for a short stay

If you need to park, the garage is behind the hotel off a side street. Walkable to the city center, but I wouldn't want to stay here over 2 nights.

Family

8/10

Excellent

19 May 2015

daniel

Excellent Location!

The best features of this hotel are its location and available parking.
As far as the room is concerned, the size is adequate even though we're assigned a room with the smallest size in no. 111. The room décor was not all that up to date, especially the little square tile in the bathroom.
Otherwise the breakfast area was excellent as well as the food selections.
The lighting in the public hallways I found them to overly bright.

Partner

10/10

Exceptional

04 May 2015

Norman M.

A great night stay

The hotel is a little difficult to locate from the street. But that the only negative comment I have. Great location for local dining, sight seeing (short walks), close to grocery and drug store, and helpful English speaking staff. Also the hotel is 100 yards from a market and local social hangout. if I return to Graz, I will stay at this Mecure Hotel.

Family

8/10

Excellent

21 Apr 2015

loveyoulongtime

Stop over

Great location for the city. Not so easy for meals on a Sunday. Parking is confusing. Nice clean hotel. Sucked all the parting and nightclub and sirens outside my window... I like to have it open :/

6/10

Pleasant

20 Apr 2015

Verified traveler

Friendly staff, but horrific wifi

I was in Graz for a conference. The hotel was clean. The staff was friendly. The breakfast was great.

Unfortunately, I had a hard time even reading email because wifi was basically dead much of the time. That was stressful, since there were things I just had to get done electronically - and I simply couldn't at the hotel. The front desk happlily reset the router for me, but it didn't really help. The hotel needs to buy a bigger pipe.

8/10

Excellent

30 Mar 2015

Andrew

Nice, clean and friendly hotel

Hassle free stay. Receptionists spoke very good English make life easy for me.

8/10

Excellent

13 Mar 2015

Verified traveler

Very good loation not far from the train staton. Friendly and efficient staff.

10/10

Exceptional

02 Mar 2015

Jonathan

Nice hotel & big room

Great hotel, easy to find & close to the city centre, with a supermarket just nearby too. The room was very big, which is always good & the facilities were good too.

10/10

Exceptional

29 Sep 2014

Verified traveler

Great hotel!

Super location, fantastic staff and very comfortable rooms!

10/10

Exceptional

18 Aug 2014

Adonis

Everything was great

Everything was great regarding this hotel.

Family

10/10

Exceptional

16 Aug 2014

Verified traveler

best hotel in Graz

I have been in this hotel couple of the time and I prefer it rather than other hotel because the surrounding neighborhood is great and also the privilege room are very comfortable & clean , make sure to book privilege rooms instead of standard ones

10/10

Exceptional

14 Aug 2014

AmirH

convenient and clean

It is the second time I am staying in this hotel, I prefer the privilege room rather than the standard ones, it is walking distance to some sight seen and for sure I will book the same hotel for my future trip to Graz

10/10

Exceptional

28 Jun 2014

Stacy

Great hotel

The hotel was in a great location; just far enough from town center to avoid the bustle but close enough to enjoy.

Family

6/10

Pleasant

12 Jun 2014

Colin R

Ok

Well located, just a few minutes walk to the beautiful old city centre, with good shopping. Room was good, comfortable and clean, but hallways very unappealing, bland, looking more like a dormitory. Also disappointed to find the restaurant closed for dinner, only basic snacks available from the bar.