Name: Ona Luna Park Adults Only
Address: Calle Mossen Antonio Maria Alcover, 6, El Arenal, 07600, ES

4/10

Poor

28 Jul 2026

Stephanie

Everything was clean, just bare bones, didn’t think I would have to pay extra to use the safe in the room or just have a mini fridge. I thought that was standard across all hotels.

4/10

Poor

24 Jul 2026

Kimberley

Aircon didn’t work.
Ants in the room.
Shower leaks onto bathroom floor.
Food is rubbish.
No parasols around the pool so chasing the shade with sunbeds.
Staff were really nice though & good if you need a room and exploring the town all holiday

6/10

Pleasant

23 Jul 2026

Anita

Rude staff, they had no idea about anything and were not welcoming. Room was Sandy after “cleaning”. Someone entered our room between 7-8 pm (left the door open)

6/10

Pleasant

17 Jul 2026

SAMUEL JAMES

No real
Complaints ,
The hotel was fine for us,
We stayed 3nignt which was fine for us.
The hotel price reflected the stay,

I wouldn't stay again but happy enough

Friends

8/10

Excellent

14 Jul 2026

Leanne

Disappointed only 1 pool open, was very busy
Having to go from one building to another for meals when there is another restaurant which isn't being used isn't great either especially with how busy that was! Then not having half the drink machines on which caused big Ques especially for hot drinks on a morning!!
I really like the hotel and this isn't my only stay here so I was disappointed!

Friends

10/10

Exceptional

03 Jul 2026

James

Room was very clean, air con was brilliant, staff were very helpful & multi lingual

Self

2/10

Poor

29 Jun 2026

Amalie

Very disappointing experience. The hotel is not at all like the pictures and feels old and run-down. The breakfast lacked quality. The reception staff often seemed annoyed whenever I approached them with questions or requests.

One of the very few amenities offered is an in-room safe, but surprisingly you have to pay extra to use it. The housekeeping staff were the exception – they were friendly, professional, and did a great job keeping the rooms clean. The hotel also have a kind guard on the outside, to make sure people who doesn’t live there don’t get to enter. This made us feel safe.

The hotel was filled with drunk Germans in football suits during our stay. When I asked the reception if it was always like this, I was told, “Get used to it, that’s how it is here.” That response says a lot about the atmosphere and customer service. There was people partying all over the hotel.

The hotel-reservation also made mistakes with our room reservation, causing unnecessary frustration with in meeting with a poor receptionist. The rooms themselves were acceptable and the air conditioning worked well, but that was one of the few positives.

Overall, I would not stay here again and cannot recommend this hotel or area in Mallorca.

Partner

8/10

Excellent

11 Jun 2026

Luke

Overall, I had a good experience and no major issues during my stay, and I would consider returning given the value for money.

On arrival, I was allowed to pre-check in as I arrived early, although the room was not available yet, which was fine. However, staff at reception could have been more attentive, as I was initially not given a meal card for my stay.

The room was basic but sufficient for my needs. None of the TV channels were working, which didn’t affect me personally but could be an issue for other guests. The main drawback was the lack of soundproofing — noise from surrounding rooms and corridors was very noticeable.

There is a safe in the room, but it costs €5.50 per day for the key, payable in cash only, which felt inconvenient compared to card payments elsewhere. The requirement, along with a disclaimer about no responsibility for valuables not stored in the safe, felt a bit unnecessary.

The hotel is in a convenient location with shops nearby and around an 8-minute walk to the beach. It is also well connected via a direct bus route from the airport. Dining options nearby are mostly casual kebab-style restaurants rather than more authentic local cuisine.

Facilities were adequate: a simple pool area and a small bar serving food and drinks (not included in the stay). Breakfast was excellent with a wide variety of hot and cold options, including coffee and juice. Dinner was more basic, buffet-style with limited authenticity, but still tasty. Drinks not included.

Self

6/10

Pleasant

05 Jun 2026

Suzanne

Can be noisy but when we stayed this wasn't too much of an issue and the staff seemed to be on top of any unruly behaviour. Our stay was good until the last night. We had a couple of drinks in the pizzeria/bar. The second glass of wine was poured in front of me. I wasn't asked if I wanted large or small and the glass poured certainly wasn't twice the size of my first glass, however when it came to paying the bill I was charged for 3 glasses of wine when I had 2. I queried this and was told that was because the second glass was larger so they charged me for an extra glass. This wasn't requested by me or asked if I wanted this. I paid for the 3 glasses but I didn't like the underhand way this was done and it left me feeling conned. Be careful when using this bar.

Partner

10/10

Exceptional

26 May 2026

Bharathi

The staff was incredible - so helpful and friendly. The room was very clean. I couldn’t have asked for a better place to stay!

Self

6/10

Pleasant

26 May 2026

MARTIN

Room was clean breakfast choice good. Very noisy Corridors till 4am in the morning with no security checks. People climbing over the sides of the rooms so make sure you lock your doors.

Partner

6/10

Pleasant

25 May 2026

Madisyn

The ceiling upstairs leaked into our bathroom.

Partner

4/10

Poor

17 May 2026

MOHAMMED

The rooms are very small. They are also not maintained.

Friends

10/10

Exceptional

11 May 2026

Adrian

Fabulous stay, had read some reviews and was a little concerned.
Close to the playa de palma with all the bars and restaurant.The area around the hotel was quiet with a great spar supermarket selling freshly made sandwiches.
The breakfast was great so much choice from a full english to cereals, fruit, cheese and ham.
The room was lovely nice and clean with a really comfortable double bed.
All the staff in the hotel were friendly and helpful.
Would definitely recommend and would stay again.

Self

4/10

Poor

26 Apr 2026

Florence

The room was clean and confortable, but we didn't sleep before 4:30 in the morning !! Customers drinking, shouting, knoking at the doors, music loud,.... Not recommanded !
No parking.

Partner

2/10

Poor

18 Apr 2026

Sergio

Demasiadas personas mucha espera para hacer check in mucha gente tomada me sentí insegura se ve que el hotel no está bien preparado para esa cantidad de personas al mismo
Tiempo , no recomiendo este hotel , lo mejor es la empleada de limpieza

Family

8/10

Excellent

19 Oct 2025

Mede

Good for what you pay

Leisure Self

8/10

Excellent

19 Oct 2025

Kapenda

The balcony view overlooks the main street and offers a small space for sun lounging.

Self

10/10

Exceptional

15 Oct 2025

Arvydas

I stayed in a single room, the room was modernly renovated, the bed was quite wide, breakfast and dinner were quite good. Good value for money.

Self

10/10

Exceptional

14 Oct 2025

Andrea Jody

Great at the time of year not too busy crowded or noisy, I had a very pleasant stay.
The hotel was clean and relaxing.
The staff were polite and helpful, I enjoyed my room being cleaned.
Overall I would happily stay at this hotel again at the time of year.

6/10

Pleasant

13 Oct 2025

Magdalena

I’d say that the price reflects quality in this case- it was cheap break so you can’t expect anything more than average or less.
What I have appreciated was the fact that room, bedding and toilet were really clean, although shower gel lasted just for one day.
Door and walls are rather very thin, so I’d recommend earplugs (you can hear your neighbours and cleaning staff in the early morning).
Breakfast and dinner were very monotonous and for me the worst thing was the fact that food which supposed to be hot or at least warm was cold (like eggs, pancakes, bacon…). If you didn’t get freshly prepared meat or fish, you definitely would ended up with cold dinner.
Lifts will give you a heart attack every time they stop, even in your head, you know it’s going to happen but still it will get you every time (noise and shake).
But I my opinion “the best” part was when a very loud fire alarm started to go off from 2am to 3:30am every half an hour! That was my last night there and I’ll never forget it! I didn’t look very rested when I’ve arrived home…
I’ve asked for compensation for this very unfortunate event but was told by a very nice manager that it isn’t his fault that people smoke in their rooms and it isn’t his fault that the alarm system works really well…
I was hoping that at at least I’d be allowed to stay longer in the room and have a snooze as my flight was in the evening, but unfortunately no…
I’m not coming back to Seramar Luna Park but Mallorca was great as always:)

Leisure

8/10

Excellent

10 Oct 2025

Jason

We really enjoyed our holiday in the hotel.

10/10

Exceptional

08 Oct 2025

JAMES

I don’t normally leave reviews, but I felt that this is well deserved. For the price I paid for 5 nights, half board, the value is outstanding! My room was clean and comfortable. Breakfast and Dinner was good. The buffets had amazing options. The staff is friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Oct 2025

HARRY

Everything i wanted really happy

Leisure Self

10/10

Exceptional

26 Sep 2025

Sarah Louise

Clean & lovely room, nice Balcony, pleasant staff, fab pools

Leisure Self

8/10

Excellent

26 Sep 2025

Engla

Clean room, nice balcony, good breakfast and close to the beach that was nice. The room didn’t have a fridge which was a problem and there were also no drinking glasses at the room. It was not that soundproof so you could hear easily people go outside the door and so on. But overall a good hotel and we had a nice stay!

Friends_and_family Friends

6/10

Pleasant

23 Sep 2025

Stephen Bryan

Good value breakfast - rooms average - bar no atmostphere

Leisure

2/10

Poor

22 Sep 2025

Khalid

J’ai passé quelques jours dans cet hôtel et mon séjour a malheureusement été décevant. La chambre n’était pas propre dès mon arrivée et le ménage n’a jamais été fait correctement : le sol est resté sale tout au long du séjour. J’ai également eu la mauvaise surprise de trouver des fourmis dans la chambre, alors que j’étais au troisième étage, probablement à cause d’un trou près des toilettes relié à la pièce de service voisine. La climatisation fonctionnait mal, ce qui rendait la chambre trop chaude. Et pour finir, j’ai constaté un vol dans ma chambre, ce qui est inacceptable.

Je tiens toutefois à souligner que le personnel de l’accueil est très sympathique et accueillant, mais malheureusement, ces points positifs sont largement gâchés par le manque de sérieux du ménage et la mauvaise expérience vécue.

Self

4/10

Poor

22 Sep 2025

Aaron

The only saving grace was a decent AC unit and TWO Kind/helpful staff members (a desk worker at the side building and what seemed like the restaurant manager). Every single front desk employee was rude and impatient, like they couldn’t stand to be there talking to people or solving very simple issues like letting you into the baggage storage room to grab belongings. Every single interaction at the front desk was dreadful, but I just smiled and asked direct questions so I could stop talking to those people as fast as possible. Even a simply calm and concise person/interaction would have been an immense improvement.

No WiFi. It only works in the main lobby, not the rooms. Apparently, according to a staff member, it’s only an issue for iPhones and he can’t use it either.

I understand it’s a cheaper hotel, but only relative to this island. At least get proper sized WEIGHTED shower curtains, it’s only an extra 2 Euro. The curtain will stick to you in the cramped shower, and you will get water everywhere on the bathroom floor. Even the extra drain wasn’t properly designed to drain the water on the floor.

Everything is just cheaper in the rooms, that was expected for the price and I’m not complaining about that. Other than my door handle nearly falling off. But the physical keys were a fun blast from the past.

Food was mediocre, that’s fine.. it’s a buffet.

Would have been 3 stars if the staffing knew what customer service was, given they’re in a customer service industry.

Leisure Self

2/10

Poor

21 Sep 2025

Naum

Air conditioning very bad area not safe

Leisure Family

10/10

Exceptional

20 Sep 2025

Michael

Iv based my review on value for money.
The hotel is clean and well maintained, the staff are very friendly and efficient. Rooms are basic but fit for purpose, the shower is poweful and the beds are comfortable, the air con is great but the wifi not so great.
The location is spot on just a short but pleasant walk down the hill to the beech and main strip where there is plenty to do socially. Plenty of markets to grab snacks and drinks and loads of food places near by. Thanks for a great mini break.

Leisure Self

10/10

Exceptional

18 Sep 2025

Finley

Nice for solo travelers

Leisure Self

8/10

Excellent

16 Sep 2025

Andrew

Hotel was great, ideal for me as a solo traveller, close to beach & shops via a steep hill

Leisure Self

8/10

Excellent

13 Sep 2025

Abderahmen

I liked the facilities and the breakfast, overall very good experience although some of the staff were rude especially the black lady in the reception, other than that everything was very good.

Leisure Partner

8/10

Excellent

13 Sep 2025

francis

A nice hotel to stay in can be a bit noisy at times

Leisure Self

8/10

Excellent

13 Sep 2025

Olivia

Clean and comfortable

The room itself was perfect, really clean and modern. It was quite noisy, I think the walls are quite thin and there isn’t a lot of sound proofing to the hallway. As it’s quite a party heavy area, it meant I was woken up quite a lot. The view was also not great from the balcony, but that’s more to do with the area.

Self

8/10

Excellent

11 Sep 2025

Zoha Dalal

.

10/10

Exceptional

01 Sep 2025

Anna

Alles war super

Leisure Friends

10/10

Exceptional

01 Sep 2025

Michael

Room smaller but clean and tidy.
Not noise and central location

Self

10/10

Exceptional

29 Aug 2025

Carla Susana Da Fonseca

Contrary to some of the reviews I read before I went, I found this property clean and well-kept. The staff, including the reception staff, were pleasant. It was calm and relaxing. Fully enjoyed my stay.

Leisure Friends

10/10

Exceptional

28 Aug 2025

Kimberley

We stayed for a 3 night break from the uk, overall we had a brilliant time

10/10

Exceptional

24 Aug 2025

Hannah

Great price for one nights stay & lovely room & surrounding grounds. Only downside is noisy German guests.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Maria

Pros: Perfect choice of a stay for big groups. The hotel offers good food (for breakfasts and dinner), drinks at the builtin bar which also has pool table, toy machines and a few other leisure activities. Staff members were very solicitous wherever needed.
Cons: N/A

Leisure Family

10/10

Exceptional

24 Jul 2025

Esther

Favorite place!

Second year in a row me and husband come here! We asked for a room with a corner balcony and got it :) The hotel is nice, clean and have a good location close to the beach, shops and restaurants. Breakfast buffet is very good with lots of options, just a bit crowded and you have to wait in line for some popular things, like the coffee.

The beds are comfortable and AC worked good enough to keep the room cool during the night. In the middle of the day it was still pretty . Toilet door is just a glass panel though so better be comfortable with the one you share the room with.

The best thing about this place for us is the vibe with lots of happy people as guests (mostly young Germans), and the nice pool area with two pools, lots of sunbeds and a bar with nice drinks and food. Went there every day and it's always buzzing! Thank you too Carlos and all the other nice staff at the pool for making our stay so fun and pleasant.

Partner

8/10

Excellent

22 Jul 2025

Arla

Excellent staff

The staff was very helpful and kind. Just being next to the lift and cleaning cupboard, all the corridor chatting woke me up morning and night. Earplugs were a life saviour. The vast choice for breakfast was exciting and coffee was tasty.

Self

6/10

Pleasant

17 Jul 2025

Somayeh

Was not as I expected

2/10

Poor

16 Jul 2025

Rebekah

Super old and outdated with dirty sheets and rooms and so loud with wifi that never works

Leisure Partner

8/10

Excellent

03 Jul 2025

Annabel

Brilliant weekend trip!

Me & my partner loved our stay here. The room was clean and comfortable & got cleaned daily. There were 2 pools, one was more of a party vibe with music & some entertainment, the other was more chilled! We chose half board so got breakfast & dinner buffet, the food in our opinion was not very nice although a good amount of choice, this is the only thing i can mark the hotel down by. Great location only a short walk to the beach/ town!

Partner

2/10

Poor

23 Jun 2025

Lauren

Terrible experience from the start , was put in a run down room with no working air conditioning that felt like you were about to pass out in it. Went to reception and staff were extremely unhelpful , spoke to Expedia over chat for around 2 hrs and still no resolution as they couldn’t get hold of the property, as it was then too late in the evening had to wait till the morning.

After the worst nights sleep and waking up feeling extremely unwell due to the temperature of the room went to reception, one of the people staying has a medical condition which was advised to the staff as the excessive heat and no air conditioning was causing them problems.

Finally it was agreed on a room swap but to do this was told that we would have to check out in the next 30 minutes (by 11am) then wait till 2pm for a room ! Another phone call made to Expedia as we were not happy about not having a room for hours of a day we had paid for and the hotel managed to get the room slightly earlier.

2nd hotel room looked slightly less run down and dirty but still not as expected from the photos online. It did have working air conditioning which made a massive difference to the first room.

Leisure Friends

8/10

Excellent

13 Jun 2025

Joanne

At the lower end of the hotel rates I was unsure what to expect but this is a great hotel. Clean, modern, daily room clean and breakfast was decent. For a quick trip away I’d stay again.

Partner

10/10

Exceptional

12 Jun 2025

Mark

Perfectly located for a fews day break.

Staff were great and nothing too much trouble at all. Sacha at the pool bar was exceptional and nothing was too much trouble. Excellent service.

Leisure Family

8/10

Excellent

11 Jun 2025

Bruce

Pleasant stay and good food.

This was my second stay here. The room is adequate and quite clean. Excellent shower, important to me. The food is excellent with a creative variety with many options for all appetites. The cafeteria workers are diligent and keep tables clean and available. Last time my bill was almost 2,000 Euros. With such a bill I do not like having to pay for my dinner drink. That is chincy.

Self

10/10

Exceptional

08 Jun 2025

Andrew

Great staff, excellent service. Good hotel

Self

10/10

Exceptional

07 Jun 2025

Andre

Todo muy bueno. Dejé una tableta de chocolate y unas galletas saladas para las maravillosas ayudantes de limpieza 😁❤️ ¡espero que les hayan gustado!

Leisure Self

6/10

Pleasant

06 Jun 2025

Waldemar

Good value for money. AC very laud

10/10

Exceptional

26 May 2025

Jonathan Westwood

Great food and selection of food, great service.

Leisure Family

4/10

Poor

11 Jan 2025

T

Weird system with one concierge serving two different hotels, the budget and the expensive. Very bad leak in the bathroom that never got fixed. The staff was rude at reception. No towels were provided for the pool!

Business_and_leisure Friends

8/10

Excellent

25 Oct 2024

Palle

Price for what you get is spot on! Nice people in all parts of the hotel.

Self

4/10

Poor

25 Oct 2024

Suhalla

Hotellet var helt ok men de var så snål med att erbjuda kaffe och vatten förutom frukosten i lobbyn. Man var tvungen att köpa och det var dyrt.

Partner

6/10

Pleasant

22 Oct 2024

Verified traveler

Ok for the price

Area looks a bit run down but inside is nice. Comfortable bed, very small bathroom and balcony. Decent buffet breakfast but the male chef could do with a refresher on customer service.

Self

10/10

Exceptional

20 Oct 2024

Yasser

Nice but fridge in room will be better

Leisure Family

10/10

Exceptional

14 Oct 2024

Terence

Nice break

Everything was good great staff spotlessly clean all you could want for breakfast I will definitely go again

Self

8/10

Excellent

05 Oct 2024

Raphael

Très bon séjour dans l’ensemble, la chambre était très propres mais gros problème d’insonorisation (on entend tout se qui se passe dans le couloir ou les chambres voisines)
Le personnel est accueillant

Self

8/10

Excellent

05 Oct 2024

Ian

We had half board, and the variety of foods at breakfast and evening meal,catered for everyones needs, we both enjoyed trying all the options available and wasn't disappointed. The staff were very polite.
The hotel was very quiet, being adults only is a good option.
A slight negativity, is people smoking on the balconys with the smell drifting into our room if we had the balcony door open. The walls are not sound proofed so you do hear some noise from the neighbours. A double bed rather than two singles beds would be better for couples but was acceptable. The pool facilities were very nice very good. The beach was a short walk away and very nice, if you like sangria and mojito or a massage then your onto a winner available all day long on the beach 😀.
The sea was very clear not too deep and good for a swim. Overall a very good holiday.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Verified traveler

The hotel was very clean and well maintained. The staff were friendly and helpful. Hotel location was a nice short walk to the beach.

Self

6/10

Pleasant

20 Sep 2024

Bhavik

Ideally a decent hotel for price. Breakfast is great, lots of options but the time for breakfast should be longer to cater for those who start early 7am

Leisure Self

2/10

Poor

19 Sep 2024

David

we paid half board and yet no drinks were served or on show at dinner time, not even water! unless we paid for it.

Partner

8/10

Excellent

11 Sep 2024

Magda

Good hotel close to the beach

Very good hotel with in house restaurant.I was grateful for a generous size shower.Great customer service .Close to the beach .Very satisfied

Self

6/10

Pleasant

10 Sep 2024

John

Basic tourist hotel in a very touristy part of Mallorca. Definitely catering for a German budget traveller. Certain areas of hotel need some deep cleaning, especially floors. Reception toilets had no locks and graffiti on door frames. Rooms are modern but quite basic. Again the floors quite dirty but otherwise clean. I would say this hotel is 2-3 stars.
A buffet restaurant that had a good variety of food if somewhat a bit of a canteen feel. The breakfast area was absolute bedlam and long queues for coffee, but quality of food fairly good overall.
If you get it for a good price and lower expectations then you might find this hotel not too bad.
Pool was nice but a bit rowdy. Pool bar women told me only drinks from pool bar can be drank in the pool area?! 3€ for a Pepsi that tasted flat.
Very popular with a mostly German crowd. That didn’t bother me personally.

Leisure Family

8/10

Excellent

07 Aug 2024

Jean

Comparable with a Holiday Inn, walkable neighborhood with lots of restaurants to choose from and close to the beach.

Business_and_leisure

8/10

Excellent

21 Jun 2024

Charles

Everything I needed 👍

The room was basic but good enough for me. The bathroom was very nice with a great power shower! The food was spot on with a great breakfast and good selection in the evening. The issue with the balcony was the only thing to let the hotel down (see photo)

Self

4/10

Poor

12 Jun 2024

Thierry

Too much noise

Le personel est agreable et serieux, mais...l hôtel est BEAUCOUP trop bruyant des touristes allemands totalement irespectueux du lieu des autres clients.
He ne comprends pas comment l hôtel peut laissé faire et ne rien dire, il y a 1 moment ou le silence doit etre imposé pour le bien vivre de tous, j ai connu des établissements ou a 22h, 22h30 le silence étaitdemande partout la les gens hurlent toute la nuit. J espere que ce message vous fera reflechir et peut etre reagir, quel domage votre établissement est tellement sympa, ce n est pas par ce que les gens payent qu ils peuvent tout faire

Self

10/10

Exceptional

23 May 2024

Nathan

Recommended 👍

I read other people's reviews, the negative ones are well off. This hotel was above what I hoped it would be for the price. Everything was clean, food was superb and staff extremely friendly.

I recommend paying the small extra for a poolside balcony, it was great to watch tennis with a beer during my down time and not overlooked by other hotels.

Self

10/10

Exceptional

23 May 2024

Andrzej

Helpfull staff, tasty food, clean room.

Leisure Self

8/10

Excellent

22 May 2024

Teigan

Booked in to stay just 1 night at this hotel because my flight landed in late. Check in was seamless and the staff were amazing! I didn’t catch her name but she had dark hair with blue tips at the end - she was very nice and bubbly even for 10:30pm at night. Stayed for less than 12 hours since check out was 10am the next morning, however I found the hotel good enough for the price. It’s a very cheap hotel you can’t expect 5 star facilities and quality. Bed was good & so was the bathroom. There is a bar and music area downstairs that does get quite loud but personally I was super tired so knocked out straight away and wasn’t annoyed with the music. Overall had a great experience! :)

Leisure Partner

6/10

Pleasant

07 May 2024

tanesha

Basic

It was very expensive for what was offered, facilities exaggerated, very basic breakfast and didn’t enjoy the strict meal / pool times

Mostly German partygoers so if you want a relaxing break this is not it

Partner

10/10

Exceptional

22 Sep 2023

Lukasz

Hotel Seramar Luna-Luna Park is an adults-only hotel located in Mallorca, Spain. It offers a variety of amenities and services typically found in such resorts, such as restaurants, bars, swimming pools, and entertainment options.

Leisure Partner

10/10

Exceptional

13 Sep 2023

Tiana

I Lines it

10/10

Exceptional

09 Aug 2023

BILLET

Hotel au top, mais très bruyant,

Essentiellement clientéle jeune et fortement alccoolisée, provoquant des nuisances sonores en pleine nuit

Prévoyez des boules quies !

en dehors de ce point , chambre agréable et spacieuse, emplacement géographique idéale, proche des plages, restaux shoppings

SUPER ^^

Leisure Friends

2/10

Poor

16 Jul 2023

Fabrice

Catastrophe

À notre arrivé, quelle surprise que la climatisation dans la chambre ne fonctionne pas. Et ce durant nos 6 jours de présence.
De plus, nous avons vu des cheveux sur les oreillers, les draps et dans la salle d eau à peine arrivé dans la chambre le premier jour.
Le petit déjeuner a été exactement le même pendant le séjour. Aucune variété.
Horaire petit déjeuner 8h à 10h. De ce fait peu importe l horaire à laquelle nous y allions, il fallait faire la queue pour du jus ou simplement un verre d eau.
Hôtel très décevant quand au prix que nous avons mis pour le séjour.
Nous avons remarqué une fréquentation importante de touristes du nord qui ne savent pas se tenir. En sortant des ascenseurs vous tombez sur des personnes qui dorment sur les canapés dans le hall.
Le plus scandaleux, aucun parking. Vous perdez 30mn pour trouver une place . C est infernal.
Les commerçants aux alentours sont très cher. Une simple bouteille d eau peu atteindre plus d 1,50 euro.
Hôtel à déconseiller.

Partner

2/10

Poor

11 Jun 2023

Maike

Nie wieder

Zimmer mit Balkon zu einem Lüftungsschacht- kaum Tageslicht.Klimaanlage auf dem Dach macht einen Höllenlärm- der allerdings von lärmenden Sauftouristen oft übertönt wird. Massenabfertigung an der Rezeption, Personal unfreundlich und wenig hilfsbereit.
Badezimmertür lässt sich nicht schliessen,
Dusche läuft nicht ab und flutet das gesamte Bad. Dementsprechend stinkt es nach Schimmel und Fäule. In den Gängen stinkt es nach rauch- scheint niemanden zu stören das in den Zimmern geraucht wird.
Das Frühstück war nicht zu geniessen.

Friends_and_family Friends

10/10

Exceptional

26 May 2023

Maria Clara

Voltaria 1.000 vezes.

Foi uma estadia maravilhosa.Bem localizado, limpo, organizado , comida excelente, café da manhã excelente tambem e cordialidade de TODOS funcionarios.

Partner

4/10

Poor

16 May 2023

Peter

1. Why did I not get a reply to my email?
2. Why was no notice taken of my request for a room with some sunshine?
3 Why was no attempt made to compensate me for lost dinner ( Day 1) or for lost breakfast (Day 7).
4 Why, when the hotel is advised as “ adult only”, were there juveniles running round the hotel corridors at 11 pm at night. I got knocked up from my bed at 10 50 because a juvenile’s towel had landed on my balcony.

8/10

Excellent

09 May 2023

Verified traveler

Nice and clean

Nice and clean🙂

Self

8/10

Excellent

22 Jul 2022

Naseem

Good value and good location. Practical and everything works.

Leisure Friends

2/10

Poor

06 Jul 2022

Anas

The worst hotel n Mallorca.

The worst hotel I have ever been to. Everything thing was terrible! Noo Iron!! Paid safe box! Noo Parking! Dirty pool! Rude staff! No Fridge(Paid one)! Zero cleanness! The location is soo bad comparing to the other hotel! I’m sorry but never again!

Friends_and_family Friends

8/10

Excellent

06 May 2022

Graham

Great value Spanish resort hotel

Typical Spanish resort hotel which was fine for our 2 night stay and very good value for money. The hotel appears to cater for mainly older guests and had a full programme of activities at least six days each week. Rooms were basic, but more than adequate and the power shower in the bathroom was superb. The breakfast room tended to be busy, but we always managed to find a table. Breakfast was okay, with a range of cereal, cheese & cold meats, different breads and a range of hot items. The hotel is located towards one end of the resort, maybe a 10 minute walk from the beach. Two pools looked great, with plenty of sun loungers available, but it was too cold to swim on the days of our visit. Overall, the hotel was great value and all our group would happily use again on a future visit.

Friends_and_family Friends

6/10

Pleasant

23 Jul 2021

Tracy

Basic but clean.

The hotel is ok. Clean and functional. I just did bed and breakfast and most mornings didn’t even bother going for breakfast. Food was not the best. Generally the hotel is ok, just quite basic. Be prepared for teenagers playing music at all hours and lots of people who don’t know how to gently close a door.

Self

8/10

Excellent

22 Sep 2017

Dari

Nice clean hotel, near beach and the shops.

It is nice clean hotel. Staff are friendly. Good facilities, pool and restaurants. It is close to bars, shops and restaurants and the beach.

8/10

Excellent

15 Aug 2017

Verified traveler

Very young hotel.

I suppose this is an okay hotel but the numbers of under 25's males are amazing.
They totally outnumbered young girls/ladies by 3 to 1.
Saying that we saw no trouble and all young men got along with each other splendidly.
Good was more than good and I'm a veggie.

Family

6/10

Pleasant

24 Sep 2016

Yasmin

Staff are lovely and hotel is close to beach

The room was not what we had booked. It was small and had two single beds. The door to the balcony did not lock correctly. At first we were very disappointed, the hotel looks like in needs doing up. However the staff were fantastic and food was good. They have entrainment on each night. We didn't spend much time at the hotel so despite the room we had a good stay.

8/10

Excellent

03 Sep 2016

honestjeff

Hotel Luna Park/Hotel Luna Arenal

Shares with sister hotel,hotel Luna and both function well. All staff are hardworking,friendly ,helpful. Rooms are basic but functional, with lots of hot water on tap. You have a choice of dining in either hotels or using their facilities.
Arenal is a nice resort which is 15 minutes by Taxi from the Airport. The entire resort is 95% German. Every bar, shop, hotel, and resteraunt cater's for the German tourist. There are also Belgium, and French who regularly frequent the resort. Don't be surprised if you don't hear a British voice for the duration of your stay.

8/10

Excellent

19 Oct 2014

Anel

Nice hotel in quiet area.

There was no hairdryer. Workers at the reception were not polite.

6/10

Pleasant

08 Sep 2014

Verified traveler

Would recommend as a ideal place for a short break

Excellent hotel for a short break - food does need to be improved.

2/10

Poor

03 Oct 2013

working class

Bed is terrible, no iron or air drier

Bad experience within stay reception not helpful at all
Had no English Channel through out stay complained no response excuse continuously not helpful..
My stay for 10 nights was discussing bed was poor bad pain in mornings..
No kettle no iron no blow dryer for convenice horrible

6/10

Pleasant

29 Sep 2013

DonJen

Basic Accommodation

No room for us first night . Put in a local hotel . Not a nice one ..First full day wasted waiting ,then moving into , available room . Not good on a one week trip . No extra pillows . Telephone wires had been torn out before our occupation . Were still out when we left .No shampoo or soap replacement after first minimal issue .

Staff were friendly and helpful . Food was very good ,mixed and plentiful . Drinks were good and well served ,particularly fast for an A.I hotel .

2/10

Poor

14 Sep 2013

Verified traveler

Shocking

Awful experience from start to finish. Not suitable for English, reception staff can barely speak it and aren't willing to help with any queries. Room very basic and food just edible. Pool too shady, I nly being in the sun for a few hours in the day. Too far away from any towns (magaluf being 45 minutes away costing €100 there and back) but beach near is lucky. Only sacing grace.

8/10

Excellent

06 Sep 2013

Verified traveler

Great location”; “Fantastic service

very good

Family

6/10

Pleasant

11 Aug 2013

memo

Close to the beach and to the Quality Locations like balnearios 0-2

4/10

Poor

22 Jun 2013

Verified traveler

Not for families

The walls are paper thin...so a good nights sleep is out of the question. A lot of 'young uns' stay here & come & go all through the night so this hotel is definately not for families. Rooms are ok & kept cleanish...& staff are reasonably helpful.