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HSM Reina del Mar

Majorca · Spain

Calle Baleares, 10View location

7.8/10Very good254 Reviews
Cleanliness8.4/108.4
Service8.2/108.2
Comfort7.2/107.2
Condition7.6/107.6
Location5.6/105.6
Neighborhood7.4/107.4
Amenities7.6/107.6
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About HSM Reina del Mar

Enjoy a stay at Hotel HSM Reina del Mar, located near Playa de Palma and El Arenal Beach in Llucmajor. This hotel offers an outdoor pool, bicycle rentals, and complimentary Wi-Fi.

Dine at the on-site restaurant, relax at the bar/lounge or poolside bar, and start your day with a buffet breakfast (fee applies). The 180 guestrooms feature private balconies, cable TV, and private bathrooms. Nearby attractions include Aqualand El Arenal and the Port of El Arenal.

Palma de Mallorca Airport (PMI) is conveniently located just 5. 6 miles away.

Read more about this hotelShow less

When you stay at Hotel HSM Reina del Mar in Llucmajor, you'll be near the beach, within a 10-minute walk of Playa de Palma and El Arenal Beach. This hotel is 11.9 mi (19.1 km) from Port of Palma de Mallorca and 15 mi (24.1 km) from Cala Mayor Beach.

Make yourself at home in one of the 180 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and complimentary toiletries. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Ecostars Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
    • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 12 to 12 for adults, and EUR 10 to 10 for children
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

    Spanish

    Catalan

Nearby attractions

Playa de Palma 0.6 km / 0.4 mi
Port of El Arenal 0.7 km / 0.4 mi
Aqualand El Arenal 0.7 km / 0.4 mi
El Arenal Beach 0.8 km / 0.5 mi
La Porciuncula Church 2.5 km / 1.5 mi
Circuito Mallorca 3.8 km / 2.4 mi
Maioris Golf Club 7.6 km / 4.7 mi
Platja de Can Pastilla 7.9 km / 4.9 mi
Platja d'Or 8.3 km / 5.1 mi
San Antonio de la Playa Marina 8.6 km / 5.4 mi
Cala Estancia 8.7 km / 5.4 mi
Caló de son Caios 9 km / 5.6 mi
FAN Mallorca Shopping 9.8 km / 6.1 mi
Cala Gamba 11.2 km / 6.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 180
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • Hotel safeExtra charge
  • Lift access
  • Terrace
Show 15 more facilities & services
  • Luggage room
  • Bar
  • Restaurant
  • Poolside snack bar
  • Outdoor freshwater pool
  • Sun loungers
  • Parasols
  • TV lounge
  • Game room
  • Ecostars ESG AI
  • Breakfast
  • Breakfast buffet
  • Buffet dinner
  • Non-smoking establishment
  • Darts
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN POOL VIEWTWIN • POOL VIEWTWN.VP

    Photos are not available for this room type.

    HSM Reina del Mar

    TWIN POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH BALCONYTWIN • WITH BALCONYTWN.BL

    Photos are not available for this room type.

    HSM Reina del Mar

    TWIN WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    HSM Reina del Mar

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    HSM Reina del Mar

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    HSM Reina del Mar

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    HSM Reina del Mar

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    HSM Reina del Mar

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    HSM Reina del Mar

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    HSM Reina del Mar

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH TERRACESINGLE • WITH TERRACESGL.TR

    Photos are not available for this room type.

    HSM Reina del Mar

    SINGLE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    HSM Reina del Mar

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room POOL VIEWRoom • POOL VIEWROO.VP

    Photos are not available for this room type.

    HSM Reina del Mar

    Room POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    HSM Reina del Mar

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE POOL VIEWSINGLE • POOL VIEWSGL.VP

    Photos are not available for this room type.

    HSM Reina del Mar

    SINGLE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    HSM Reina del Mar

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE POOL VIEWDOUBLE • POOL VIEWDBL.VP

    Photos are not available for this room type.

    HSM Reina del Mar

    DOUBLE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH BALCONYDouble or Twin • WITH BALCONYDBT.BL

    Photos are not available for this room type.

    HSM Reina del Mar

    Double or Twin WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH BALCONYSINGLE • WITH BALCONYSGL.BL

    Photos are not available for this room type.

    HSM Reina del Mar

    SINGLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    HSM Reina del Mar

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    HSM Reina del Mar

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about HSM Reina del Mar

7.8
Very good
254 Reviews
Cleanliness
8.4 /10
Service
8.2 /10
Comfort
7.2 /10
Condition
7.6 /10
Location
5.6 /10
Neighborhood
7.4 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
04 Jun 2026
Jordan
Staff were very friendly and helpful. A very tidy and smart hotel.
Self
8/10
Excellent
20 May 2026
Neil
View from my room not great. Staff were really nice and helpful 👍. Food was average at best
Self
10/10
Exceptional
06 Apr 2026
Istvan
Clean room,plenty of shops , restaurant available
Friends_and_family Friends
8/10
Excellent
27 Oct 2025
Jodi
I went for a short 5 day break with my 4 year old. Staff were friendly and attentive. Room although dated in decor as others have previously mentioned it was spotless. Great view from balcony. Helped book very early morning taxi for return flight. Breakfast was ok. Beans on toast for my child and I had cereals with fruit and honey. Unlimited coffee and juices. I had paid for evening meals however being vegetarian we struggled a little so only ate there twice and ate at local restaurants the other evenings. My son had pasta one evening with salad and then pizza and chips another. I had a mix of salads and bean type salads but limited. Overall would definitely return as hotel was short walk to beach and though some mentioned a hill my 4 year old didn’t moan once! Beautiful beach, friendly locals, overall core memories made!
Leisure Family_with_children
10/10
Exceptional
08 Aug 2025
Queenta
The food was delicious and I enjoyed the breakfast especially
10/10
Exceptional
02 Aug 2025
????????
It was perfect
10/10
Exceptional
22 Jul 2025
Rabia

Our couple stay

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find.

The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
Partner
10/10
Exceptional
01 Jul 2025
lydia
The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
Leisure Partner
8/10
Excellent
27 Apr 2025
Charles

Good pool but poor food

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Friends_and_family Friends
10/10
Exceptional
22 Apr 2025
Mark
The hotel food,comfort,pool were all excellent.
Unfortunately parking was a problem.
Partner
8/10
Excellent
22 Apr 2025
Farhana
Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Leisure Family_with_children
10/10
Exceptional
17 Apr 2025
Laura
Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Friends_and_family Family
10/10
Exceptional
26 Oct 2024
Pritesh
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Leisure Family_with_children
10/10
Exceptional
18 Oct 2024
Sofia
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
Leisure Self
6/10
Pleasant
04 Jul 2024
georgios
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
Business
10/10
Exceptional
06 Jul 2023
Emerson Jude Hague
Such a perfect hotel. Thank you!
Leisure Partner
6/10
Pleasant
16 Jun 2023
Paul
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Leisure Partner
10/10
Exceptional
12 Sep 2022
Gonca
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Leisure Partner
8/10
Excellent
04 Aug 2022
Jean Mary
Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
Leisure Partner
8/10
Excellent
07 Jun 2022
roberto
Excellent place to stay a few days. Access somewhat hard because of a steep upward street. No place to park a car. Food is superb both at breakfast and dinner. Good swimming pool. Very good relationship cost/benefit.
Leisure Partner
8/10
Excellent
09 May 2022
Constantin E

Convenient stay

Good experience, close to the beach, very good breakfast and dinner.
Friends_and_family Family
10/10
Exceptional
06 Oct 2019
James

Pleasant Hotel

It suited us but may not suit younger people
Partner
6/10
Pleasant
16 Sep 2019
Paulius

Or party people

Friendly staff. Nice breakfast.clean, but not perfect. Room had some serioues problems with noise isolation. I had to sleap with ear plugs. Dont expect to sleap well.
Self
8/10
Excellent
25 Jul 2019
Leoni

Pleasant stay at Hotel HMS Reina del Mar

Overall I cannot fault the hotel from checking in to checking out, everything was great. There was a big variety of food, lots of fruit and affordable drinks with the meals. Good service too. Pool area very nice. The only negative comments are: the room's floor was not very clean, the daily cleaner did not clean the mirror or glasses; young guests made a terrible racket all hours of the night, but they were dealt with quickly when I reported it to reception (at 4am). It would be nice to have a coffee machine or just hot water in the bar area to have coffee before breakfast or at other times. The reception staff was so helpful and friendly. I would recommend this hotel.
Self
4/10
Poor
29 Oct 2018
sibir49
Nice staff, but be aware that at the dinner time even at is a half board no drinks ,even water no included in your meal -you have to pay for that and it is quate non reasonable price..
Over all it is just a 3* hotel
8/10
Excellent
11 Jul 2018
Andreea

Very good hotel.

Very clean, close to the beach, the staff are excellent and vary helpful made our stay there very pleasant. I recommend that people try this hotel.
8/10
Excellent
14 Oct 2017
Verified traveler
Had a lovely stay. Beds a bit annoying...creaky frames but staff excellent. Food plentiful and in general great all round.
Partner
8/10
Excellent
18 Oct 2016
Eileen

Great hotel great rate

Enjoyed very much. Lovely hotel great food and lovely room. Very nice staff.
8/10
Excellent
15 Sep 2016
Verified traveler
great hotel, located close to the beach, froendly hotel staff
6/10
Pleasant
25 Jul 2016
David

Overall Sarisfactory.

Hotel was lovely overall.
Staff were amazingly helpful.
10/10
Exceptional
07 May 2016
Verified traveler

Great value

Bit of a walk from the seafront and uphill
Partner
8/10
Excellent
29 Sep 2015
hesham
Nice hotel close to the beach, good value for money
8/10
Excellent
10 Sep 2015
Michal

Great stay but...

I went with my wife and child. We had a great stay and a really good time. The room was spotlessly clean and was cleaned everyday, our housekeeper Juana made an amazing job.
Despite the cleanliness, the rooms are too too hot, so we had to get a fan from reception which costs us 10€ for a week and an extra 10€ for deposit (refunded after returning the fan). This would be almost a solution if the fan wasn't that noisy, so we end up not using it as much as we needed.
We notice that Thursdays and Friday nights are quiet noisy, so if you're a light sleeper.. take this in attention.
The staff doesn't speak much English, so prepare yourselves to improve yor spanish skills.
A part from this, we had a great time. The hotel is 5min walking to the beach, or if you prefer you can always use the swimming pool. :)
Family
8/10
Excellent
22 Aug 2015
Verified traveler

Good hotel

The hotel was clean. The food was good. It was near the sea.. The disadvantage was that there was no air condition in the room.
Family
10/10
Exceptional
26 Jul 2026
Elina
Wir sind mit dem Hotelpersonal und dem Essen im Hotel sehr zufrieden.
6/10
Pleasant
26 Jul 2026
Amir
Personalet undtagen en i modtagelsen kunne ikke forstå andet sprog end spansk
Som kok må jeg sige var meget skuffet over morgenmad og aftensmad næsten alt var færdig produkter hvor det enten var optøet eller opvarmet det eneste der var frisk var frugt hvor jeg tænkte hvis de kunne vil de også købe den ud fra færdig skåret på en fad og kl 10:30 for morgenmad og 9:30 aftensmad havde de så travlt med at stable alt food og jeg mener alt food oven på hinanden så gæsterne ikke kunne komme til forstå bare ikke hvorfor tager i møde gæsterne 5 minutter før I fjerner maden og smider i skraldespanden og dækker brød og kage til dagen efter uden at fjerne det det uhygiejnisk eller hvorfor slukker I for vand så gæsterne ikke drikker mere vand og kaffe til morgenmad 15 minutter før tid. Og hvorfor i helvede går I rundt og siger til gæsterne blive færdig og smut vi har lukket. Og en sidste ting I burde ansætte nogen unge og updates personale til jeres bar og restaurant jeg mener Baren ved ikke engang hvad er en ice latte eller en ice amerikaner og jeg kan blive ved og ved og ved
2/10
Poor
25 Jul 2026
El Hadji
Bonjour Hôtel, à fuir le premier jour nous sommes arrivés et ils nous ont dit non nous étions deux enfants et deux adultes que ils avaient uniquement des chambres de trois. OK nous leur avons demandé de nous proposer une autre chambre et ils nous ont dit non OK ensuite trois jours après la responsable de l’accueil Vient sur un Ton agressif nous dit voilà j’ai trouvé une solution, je vous change de chambre mais vous allez rajouter 370e et si vous refusez vous quittez l’hôtel. Pour payer ce n’est pas un problème mais dans la façon dont elle nous a menacé. Madame a même contacté la police qui est venu sur place qui a dit non qui ne pouvait pas nous virer vu que nous avons payé, Mon mari a quitté l’hôtel a préféré payer ailleurs que dans leur hôtel à eux, et sans compter aussi le buffet à fuir, ils ont dit que nos deux bébés étaient comptés comme des adultes et au buffet il n’y avait aussi pas beaucoup de choix à part des pâtes, des salades et beaucoup de porc. et aussi ils sont très racistes sur les personnes de couleur attention n’allait surtout pas là-bas. Sinon les personnel de chambre nickel.
2/10
Poor
18 Jul 2026
jenny
Inget trevligt område. Vandrarhemskänsla och dålig mat. Tyvärr ingen bra upplevelse alls. Bröt vistelsen och bokade om till ett annat hotell.
Friends_and_family Family
6/10
Pleasant
06 Jul 2026
Ann-Charlotte
Slitna rum, ingen kyl, ej hårfön och en stor nackdel att det inte fanns några parasoller runt poolen. Maten både frukost och middag va helt ok. Hotellet låg nära stranden, restauranger och affärer.
Partner
10/10
Exceptional
29 Jun 2026
Stephanie
Alles top!
Friends
8/10
Excellent
28 May 2026
Thomas
Personal etwas unflexibel. Check in zu langsam
Friends
8/10
Excellent
05 May 2026
Klaus
Godt til pengene. Venligt personale, pænt og rent. Der var noget for alle i buffen, som heletiden blev fyldt op. Eneste minus var støjniveauet på gangene om aftenen og natten.
Partner
6/10
Pleasant
06 Apr 2026
Maria jose
La ubicación estuvo bien , no es en la linea de playa pero a 5 min andando. La atención muy buena. Lo único a destacar es que la comida estaba preparada sin más, podrían haberse esforzado un poco en que tuviese mejor sabor teniendo en cuenta que había poca variedad de platos. Además que en nuestra habitación el aire acondicionado no funcionaba
Partner
6/10
Pleasant
04 Oct 2025
Laura-Isabell
Das Personal war sehr nett und hilfsbereit. Die Zimmer leider sehr hellhörig und etwas muffig.
Leisure Friends
10/10
Exceptional
29 Aug 2025
joelle
Hotel propre, personnel sympa, un moins bien pour la restauration
Friends_and_family Family
8/10
Excellent
14 Aug 2025
katja

Vi kommer igen

Fine værelser, dejlig balkon. Udsigt over pool
Centralt beliggende. Skønt pool område, gode drinks og snacks til rimlig pris. Vi kommer igen
Partner
6/10
Pleasant
12 Aug 2025
Verified traveler

Bon hôtel pour un couple ou entre amis

Hôtel propre et bien situé. Bon accueil.
Malheureusement chambre mal insonorisée, on entend les voisins et les passages dans le couloir.
Restauration assez variée mais pas de souplesse sur les horaires, à 10h30 pile et à 21h30 pile on éteint les lumières et on nous invite à prendre la direction de la sortie dommage !! Et attention l'eau est payante au dîner (3€ la bouteille)
Un frigo dans la chambre serait souhaitable.
Friends_and_family Family
8/10
Excellent
12 Aug 2025
Diara
Hôtel très bien situé, à proximité de commerce et de la plage ! J'y ai séjourné en famille (avec enfants). Chambre très basique mais propre. Attention si vous optez pour le petit déjeuner et dîner, le buffet ferme à l'heure, pas une minute de plus et on vous met limite dehors. Hôtel pas familial j'ai eu l'impression de gêner avec mes enfants.
Friends_and_family Family
6/10
Pleasant
08 Aug 2025
Tim Yannik
.
Leisure Friends
10/10
Exceptional
03 Jul 2025
Yana
Reina del Mar est l'hôtel formidable pour les vacances familiales.
Friends_and_family Family
6/10
Pleasant
14 Jun 2025
Rahul
The property was clean and tidy. But the rooms were old and need revamp.
Breakfast has likited options.
Leisure Family_with_children
8/10
Excellent
08 May 2025
jörg

Empfehlenswert



+ deutsche TV Programme
+ Essen (besonders die Hackbällchen)
+ DJ's waren gut.
++ Frische Handtücher
++ freundliches Personal
- Kaffee ☕️ (schmeckt nicht so gut), Filter
Kaffee wäre schön.
- Aufzüge könnten besser programmiert
werden.
- Leider etwas weit vom \"Schuss \".

Das Hotel hat sich auf jeden Fall in den letzten Jahren verbessert und kann man weiterempfehlen !!!
Friends_and_family Friends
8/10
Excellent
26 Oct 2024
Ksenia
Das Hotel ist mega und das Personal ist super zuvorkommend.

Das Hotel ist allerdings auf einem Berg, wer sich den Weg nicht zu schade ist, dem kann man das Hitel absolut empfehlen. Will man an den Ballermann, sollte man vielleicht ein Hotel etwas weiter unten, näher am Strand nehmen.

Sonst top!!!
Leisure Friends
10/10
Exceptional
26 Oct 2024
Dominique

Découverte de Palma

Excellent hôtel. Personnel aimable et attentionné. Chambre spacieuse avec balcon. Le mobilier est un peu vieillot. L'insonorisation n'est pas top, on entend tout ce qui se passe dans les chambres mitoyennes.
Buffets petit déjeuner et dîner fabuleux.
Proche des transports en commun pour le centre de Palma et l'aéroport.
Partner
6/10
Pleasant
14 Aug 2024
marco
La struttura è in una posizione comoda, vicino alla strada principale e alla spiaggia ma senza il caos e la confusione, le camere sono leggermente da migliorare, non c è il frigo che con il caldo è necessario e l insonorizzazione delle camere inesistente, avrei preferito un letto matrimoniale piuttosto che due letti singoli uniti
La cena abbondante e buona ma non molto varia con il passare dei giorni. Personale cordiale e disponibile
Leisure
6/10
Pleasant
26 Jun 2024
Kim
Insgesamt war die Unterkunft in Ordnung. Trotz der urigen und alten Ausstattung des Hotel war das Bett bequem und das Zimmer sauber. Es gab leider keinen Föhn und kein Safe. Außerdem war das Duschen in einer Badewanne mit Vorhang unkomfortabel, da wegen des wenigen Platzes dieser an einem klebte. Zudem ist das Zimmer sehr hellhörig, man konnte den schnarchenden Menschen im Nachbarzimmer hören als lege er direkt neben einem. Auch jegliche Unterhaltungen und Auseinandersetzungen konnte man fast live mitverfolgen. Durch den steilen und weiten Weg zum Strand hat man wenigstens ein paar Schritte am Tag machen können.
Was mich wirklich positiv überrascht hat war die Vielfalt und Qualität des Abendessens. Frühstück war auch okay. Der Pool ist in Ordnung. Die Klimaanlage im Zimmer war angenehm leise! Das Personal am Empfang war sehr freundlich und hilfsbereit.
Alles in allem eine günstige Unterkunft für Sparfüchse, wenn man Abstriche an der Lage machen möchte und Tiefschläfer ist.
Leisure Friends
10/10
Exceptional
24 May 2024
Thomas
guter Preis
Leisure Friends
10/10
Exceptional
24 May 2024
Thomas
für den gezahlten Preis eine gute und saubere Unterkunft
Leisure Friends
10/10
Exceptional
18 May 2024
Thomas
Zimmerreinigung ist sehr gut
Leisure Friends
8/10
Excellent
16 May 2024
Jean Pierre
Dommage que le restaurant n'ai pas de point d'eau et oblige les gens à consommer
Partner
8/10
Excellent
13 May 2024
Stefan
Vollkommen in ordnung, wenn man nur im Hotel schlaeft, bis auf die nicht funktionierende air condition
Leisure Friends
4/10
Poor
04 May 2024
Frank
Die Ballermann Gäste sind sehr laut und die Zimmer sehr hellhörig. Man hört jeden pieps aus dem Flur und vom Nebenzimmer.
Leisure Self
8/10
Excellent
17 Oct 2023
kevin
Hôtel très bien pour un 3 étoiles . Un peu bruyant en soirée mais rien de bien mechant. Buffet top
Leisure Partner
8/10
Excellent
05 Oct 2023
Jean Pierre

Mon avis

Hotel très bon rapport qualite prix linge changé chaque jour bien situé nourriture très correct attentionn les boissons sont payantes et il n'y a pas d'eau à disposition des clients!!!
Partner
10/10
Exceptional
22 Sep 2023
MALIKA
Séjour agréable
Demi pension plus que bien
Personnel agréable
Partner
10/10
Exceptional
21 Aug 2023
Abdeladim
Zmu empfehlen!! Sehr nette Personal und super Service.
Leisure Family
6/10
Pleasant
09 Aug 2023
Lizhen
Die Schalldämmung der Hotelwände ist so schlecht, dass ich jede Nacht vom Geräusch des Abwasserkanals geweckt wurde. Ich konnte oben Leute reden und Kinder weinen hören. Es ist zu laut!

Das Personal ist freundlich.
Leisure Family
6/10
Pleasant
01 Aug 2023
Nataliia

Ok för en vecka

Hotellet är nära havet vilket passade vår barnfamilj väldigt bra. Rummen saknar minibar/kyl och det får man hyra för €45 per vecka. Städning var under förväntan, spegeln i badrummet har inte rengjorts på hela veckan och inte heller har det sopats under sängen, där det låg skräp från föregående gäster. Poolen var liten men ren.
Det funkar för en kort vistelse om man inte spenderar så mycket tid på rummet.
Friends_and_family Family
8/10
Excellent
26 Jul 2023
Albert
Poca variedad en desayuno pero bastante alta en cena
Business_and_leisure Self
10/10
Exceptional
28 Aug 2022
Frederique

Excellent

C’était génial l’hôtel à la hauteur de son prix. Surtout ne changez rien ! Peut-être le soir il pourrait y avoir une ou deux soirées avec des attractions genre spectacle espagnols. Sinon les 2 soirées par semaine avec le didji étaient sympas. Non rien à dire le personnel a l’écoute adorable serviable. Propre très propre. La femme de ménage de mon étage j’étais au premier était brésilienne et tellement propre et se donnant à fond ! La nourriture très variée et très bien. Vraiment super séjour sur l’île nous avons fait du tourisme et beaucoup de plage la mer super et superbe. Je suis déjà venue en 2016 pour 15 jours aussi j’étais à Portocolom a l’hôtel Cala Marsal qui était au top aussi. Alors à une prochaine fois !
Friends_and_family Friends
8/10
Excellent
28 Aug 2022
Madeleine
Bon séjour, cependant ménage fait de façon succincte. De plus bouteille d’eau payante au restaurant, dommage!!!
Chambre correcte avec balcon
Restaurant correct, la variation des buffets serait un plus
Friends_and_family Friends
6/10
Pleasant
18 Jul 2022
Verified traveler

Øv mad

Vi boede der i 6 nætter vi skiftede værelse fordi vi fik et meget lille gult værelse der lå lige op af elevatoren som larmede hele natten, vi blev skifte op til en meget fint rent værelse med god udsigt.
Det eneste der var lidt en træt oplevelse var maden vi havde morgenmad og aftensmad, maden var ikke det lækkereste udvalgt var meget det samme og ser var ikke rigtigt noget der havde en lækker og velsmagende smag, der var flere aftener hvor vi valgt at spise et andet sted fordi maden var tør og kedelig.
Partner
6/10
Pleasant
12 Jul 2022
Karin

Mallorca

Trevlig och hjälpsam personal. Slitet hotell med smaklös mat. Ingen kyl eller säkerhetsskåp på rummet.
Self
8/10
Excellent
07 Jul 2022
mare Labrit
El alojamiento relación calidad precio muy bien, pero esta en la zona guiri, lo cual es MUY raro ver españoles. Todo está pensado para extranjeros. Cobran por todo.

La media pensión no incluye bebida, y una botella grande de agua son 4€ (en España la jarra de agua del grifo por ley es gratis). Tampoco te dan hielos para el café. La comida del restaurante muy buena (especial mencion al camarero Francisco, un amor de persona).

Las habitaciones completas y muy limpias, pero para una o dos personas, para tres muy justas.

La piscina también tiene horario, cuando la cierran, aun hace calor y hay gente llegando de la playa que quería bañarse.

Las limpiadoras lo dejan todo impoluto, pero entran a las 8am a la habitación sin permiso para saber si estas dormido o no y entrar a limpiar (bastante irrespetuoso).
Leisure Friends
8/10
Excellent
07 Jul 2022
Ingunn

Fint hotellopphold, men dårlig middagsbuffè.

Rent og fint hotell med gode senger, ok rom med velfungerende air con. Ok basseng og uteområde hvor det alltid var ledig solseng. Bar med stive drikke-og ispriser. Heldig med rom med havutsikt fra balkongen. 5 minutter ned til stranden, slakk bakke tilbake. Stort supermarked 25 m unna. Manglet bare kjøleskap på rommet. Maten var dessverre en nedtur, spesielt middag/dessert-buffè. Lite smak og forandring på en uke. Hadde opphold inkludert frokost/middag. Prismessig bra. Men spiste ute flere kvelder pga dette.
Friends_and_family Family
10/10
Exceptional
21 Jun 2022
Morteza
Gute Essen.
Leisure Self
8/10
Excellent
06 Jun 2022
jörg

In Ordnung

☹️ Das Hotel ist sehr weit weg von der Partymeile.
☹️ Die Zimmer sind schlecht schallisoliert (hellhörig).

🙂 Man bekommt täglich frische Handtücher und
Waschlotion.
🙂 LED TV
🙂 Freundliches Personal
Self
10/10
Exceptional
24 May 2022
Ivan

Sehr gutes 3 sterne Hotel für das Geld

Wir sind eine junge Familie mit kleinem Kind ohne Luxuserwartungen gewesen. Man muss sagen dass es laut sein kann- viele Menschen kommen nach Mallorca um Party zu machen. Auch in diesem Hotel hört man laute Gesellschaften. Am Balkon oder im Gang. Personal war sehr freundlich...wir haben zimmer wechseln lassen. Essen Frühstück und Abendessen war mehr als genügend. Fisch, hänchen, Gemüse, Obst, alles sehr lecker. Auch Nachtisch super. Sauberkeit top- im Zimmer wurde immer geputzt. Swiminigpool , Bars, rfestaurant---wir warren mit allem zufrieden. Würden das Hotel allen empfeheln.
Friends_and_family Family
8/10
Excellent
22 Oct 2021
Geertruda
Erg goed eten.
8/10
Excellent
19 Oct 2021
Andreas
War alles Super ,wir können nichts beanstanden
Leisure Friends
10/10
Exceptional
13 Sep 2021
Verified traveler
Vi blev overført til søsterhotellet HSM Son Vieri, som lå 300 meter fra Reina del Mar. Der var fin service, god mad, dejlig tag terrasse med fantastisk udsigt over bugten. Der var synlig rengøring hver dag over alt på hotellet, hvilket medvirkede til et godt indtryk og at de tager Covid 19 alvorligt
Friends_and_family Family
10/10
Exceptional
19 Oct 2019
Petra

Za nás 100%

Pro nás vše v naprostém pořádku. Pokoje dostačující, úklid každý den, luxusní jídlo (snídaně a večeře). Pláž 4 min z kopce do kopce. Nevadilo nám to. Příště zase tady
Family
4/10
Poor
12 Oct 2019
Verified traveler
Usel mat, både för mig och mina döttrar som inte tål gluten. Fick köpa egen frukost och ta med samt gå ut och äta middag trots atr vi betalat för middag. Vidrigt!
Leisure Family
10/10
Exceptional
11 Oct 2019
Katarzyna

Polecam na posezonowy wypoczynek

Pierwszy pobyt zagraniczny w październiku. Hotel skromny ale czysto, codziennie sprzątany, bardzo miła obsługa, pomocna pod każdym względem. Jedzenie smaczne. Hotel głównie dla osób starszych, brak placu zabaw dla dzieci. Basen nieduży ale można popływać. Blisko do morza.
Friends
10/10
Exceptional
08 Oct 2019
Dos Santos
Très bon hôtel. Très bien placé. Service impeccable
Partner
10/10
Exceptional
01 Oct 2019
istvánné

Szuper középkategóriás hotel

Másodszor szálltunk meg a hotelben, ismét jól éreztük magunkat. Mindennel meg voltunk elégedve.
Friends
10/10
Exceptional
28 Sep 2019
Verified traveler
Die Lage man ist schnell am Meer und an allen anderen Orten.
Leisure Partner
6/10
Pleasant
24 Sep 2019
Verified traveler
Ærgerligt at der først er sol ved poolen efter middag. Maden var ringe. Personalets service i top
Dejlig tæt på strand men ikke meget spansk charme alle butikker har tysk souvenir og snakker næstmest tysk fremfor spansk
Friends_and_family Family
6/10
Pleasant
21 Sep 2019
Verified traveler
Het airco systeem in de bar restaurant en andere openbare plaatsen was te geweldig gaf een koud gevoel
Geen activiteiten aan de zwemkom
Geen activiteiten s avonds in de bar gaf een koud gevoel
8/10
Excellent
14 Sep 2019
Verified traveler
Das Zimmer sauber, das Personal sehr freundlich und hilfsbereit!
Das Buffet war ausreichend und abwechslungsreich!
Geschmacklich auch sehr gut! Im ganzen war es ein toller Aufenthalt und weiter zu empfehlen!
Leisure Partner
6/10
Pleasant
03 Sep 2019
Verified traveler
Siivous alkuun hyvä, mutta loppuakohden taso heikkeni. Ruoka yksipuolista.
Leisure Self
8/10
Excellent
02 Sep 2019
Szabolcs

Remek szálloda

Kimagasló odafigyelés, tisztaság, kedvesség jellemezte a szállodát.
Azt kaptuk amit elvártunk.
Family
6/10
Pleasant
22 Aug 2019
Verified traveler
Hotel qualità prezzo buona, lo consiglio, unica cosa è il menù poco variato ma abbondantemente.
Leisure Partner
8/10
Excellent
19 Aug 2019
Verified traveler
Bien placé proche de la mer et de la grande avenue.
10/10
Exceptional
01 Aug 2019
Alexander
Hotel bol super, jedlo OK, blízko plaze. Mali sme krásny výhľad na more.Odporúčam :-)
Partner
8/10
Excellent
28 Jul 2019
Mátyás

Részeg fiatalok

A hotel perszonálja kedves volt es segítőkész,viszont rettentő zavaró volt a többnyire német fiatalok éjjeli ittas hangoskodása és viselkedése amit a hotelnak feltétlenül oldania kellene...
Partner
10/10
Exceptional
05 Jul 2019
Oscar

en ami ou en solo

super hôtel... bien placé... personnel au top
Friends
8/10
Excellent
03 Jul 2019
Tatiana
Хорошее расположение. Рядом множество магазинов и главное, это близость пляжа. Чисто, уютно. Хотелось бы разнообразить меню завтрака. Рекомендую.
Friends
6/10
Pleasant
30 Jun 2019
Daniela

Freundlich

Personal sehr lieb, Essen sehr gut
10/10
Exceptional
29 Jun 2019
Verified traveler
Das Buffet war super, fuer jeden was dabei und abwechslungsreich... Das Personal war super nett und immer hilfsbereit..
Leisure Partner

Location & surroundings

HSM Reina del Mar
Calle Baleares, 10, El Arenal, Spain

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HSM Reina del Mar

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