MESSERET
I booked a room for six people. five adults and one child. When I called from the airport to say that I was coming in and confirm my room was ready, I was told that the room only had one queen bed and a pullout couch. I told the receptionist how would this accommodate five adults and one child receptionist told me it does but could not explain how that would even work. At that point, I asked if I could cancel my reservation and find a different accommodation that could accommodate my group. I was told that there was no chance of cancellation and that the room definitely accommodate five adults and one child. I then phoned Expedia and was told that their hands were tied and that I would have to resolve this with the hotel. In the end, we had no other choice, but to stay there, I had to buy additional blowup mattress so that I did not have to sleep on the floor, as they did not have any cots. This was not the stay that I expected. The worst part was how poorly the receptionist handled my inquiry and tried to gaslight me on a room that clearly would not accommodate the number of adults I had. My suggestion to management is that they provide additional training on customer service to that young lady. She was also the individual that checked us in.
The hotel otherwise was nice and the rest of the staff are great. If it wasn’t for the terrible first impression I had due to the poor service at the start of my stay I would’ve rated this hotel higher.
The hotel otherwise was nice and the rest of the staff are great. If it wasn’t for the terrible first impression I had due to the poor service at the start of my stay I would’ve rated this hotel higher.
