Name: Pan Pacific Whistler Mountainside
Address: 4320 Sundial Crescent, Whistler, V8E 1G6, CA

8/10

Excellent

05 Aug 2026

Mitchell

Pretty awesome. The view was great. The pool was fun. Anything maybe needed a bit of paper towel.

6/10

Pleasant

04 Aug 2026

Un Kuan

Their couches in both the room and lounge are smelly and old. Staff are young. They got their job done but not very professional. The room smelled like marijuana

8/10

Excellent

04 Aug 2026

Haejin

Carpeted room - traps the dirt, and you can see it is old carpet. Has the hotel ever considered changing the carpet to a hard floor?

6/10

Pleasant

03 Aug 2026

Sharon

It was extremely frustrating that our room was not ready for 45 mins after check in time. And we were not the only ones. 4 -5 other guests both days we were there. It’s the one thing to meet the expectation of a guest. Every thing revolves around that check in time, unloading, parking, reservations. I was not the only one extremely frustrated to be told 4-5 times it was just in the “inspection phase” only a few more minutes. The staff seemed like it didn’t phase them. When we got in we were offered extended check out to 12 from 11. At 11 our room card didn’t work. They offered 1230 to make up for it , at 1205 our other room key didn’t work. The only positive was we were able to use the pool after check out and the location is ideal - wondering if because of that great location they feel it’s ok to not meet the needs of the other basic hotel expectations like a simple check in time integrity. Check in times are getting later and prices are going up the least they can do is honour their of what you paid for/ if a guest just decided to be late leaving and take their time with the rules I don’t think they would be as nonchalant. Very disappointing on that level.

10/10

Exceptional

02 Aug 2026

Jane

Everything is excellent, great for spacious rooms, location and hotel offering but only miss is having more of a common space lounge area.

10/10

Exceptional

02 Aug 2026

Mehdi

Very good location and beautiful mountain view. Friendly and accommodating staff. Room had great amenities. Bed sheets are the softest. Very comfortable bed.

2/10

Poor

02 Aug 2026

Aimee

This place is extremely overpriced for what you get. Not only that the staff are borderline rude and the hotel is not well maintained with multiple things broken in my room had a used condom wrapper at the head of my bed. It was a tiny room for $800/night on a weekend. The pool deck is also tiny and is pretty much the only selling point of the hotel and it’s not even good. Don’t even get me started on the four different housekeepers that knocked on my door starting at 9am sharp. I honestly couldn’t wait to leave and will NEVER return

6/10

Pleasant

01 Aug 2026

thomas

this hotel is old and the service and services are not up to the level of the Pan Pacific. I would not recommend this hotel at this price point, there are many better options in Whistler

10/10

Exceptional

01 Aug 2026

Meena

Excellent news would stay again

10/10

Exceptional

31 Jul 2026

Evan

Great place.

6/10

Pleasant

31 Jul 2026

Maria

Does not exceed my expectation for a four star hotel.

8/10

Excellent

30 Jul 2026

Sharmila

I stayed in the studio upper suite mountain view. The room was clean with great mountain views. A few lights were not working in the bathroom and on the murphy bed. Wifi was not the greatest and it could be a noisy. I enjoyed the amenities especially the pool and hot tub and it was easy access to the village and Blackcomb side.

2/10

Poor

29 Jul 2026

Jeffrey

We have stayed at PPWM several times before, including last July and this past April, so this experience was especially disappointing.
My husband stayed here for work, and I joined him with our two children (ages 3 and 6) for an extra two nights. We booked the same room category to extend the stay and were told we could simply need to move rooms the next morning once the room was cleaned.
We arrived after 11 p.m. and unpacked groceries, including specialty milk required by our son due to allergies. The next morning, we were told there was no estimate for when our new room would be ready. We requested a late checkout and explained we had two young children and a refrigerator full of groceries to repack, but every request was declined and no alternatives were offered.
The most disappointing part was not changing rooms—it was the lack of empathy, communication, and effort to find a solution. We had to rush breakfast, empty the refrigerator, pack everything, dismantle our Pack 'n Play, and make multiple trips to the car without knowing when we could access our next room. Not only that they cut off our parking the elevator access. When the room was finally ready, we were upgraded to a Family Suite due to the other room no longer being available, however, by then the experience had already been negatively impacted.
This review is about how the situation was handled and the hotel staff (manager) who completely missed the mark and offered a horrible customer experience.

4/10

Poor

28 Jul 2026

Shane

My room was fine except we needed to call to confirm where the blankets where (we had a Murphy bed) and our telephone was dead and needed help to repair plus the tv was unplugged and I need help to reinstall it. We were told EV parking was free when we checked in but when we checked out a different concierge told us we were wrong and requested proof it was offered. We were shocked and frustrated and told them the check-in concierge told us this so how were we to know we needed proof? Parking was $35 per day for guests or $40 for valet which is ridiculous. The parking stalls were also very narrow so I had to get my kids and wife to leave the car before I parked otherwise they’d be unable to get out.

Overall for Whistler this isn’t worth the price and won’t be going there again. (We we’re there for the summer season.)

8/10

Excellent

27 Jul 2026

Anshul

Very nice location and views. Clean rooms and helpful staff. The rooms were a tad small and the Murphy bed not very comfortable. Housekeeping was not very organized and cleaned one room when there was a privacy sign and missed the other when there wasn’t one. Valet service was missing a couple of times and I had to take the car out and park it on my own despite paying for valet.

10/10

Exceptional

26 Jul 2026

Alan

Room is well-stocked. Room is very quiet, and doors/beds are squeak-free and comfortable. Amenities are good for the small kitchen. Could do with new carpets, but otherwise well kept.

10/10

Exceptional

26 Jul 2026

Alexei

Overall a very good stay! However, the steam room was dirty and had an overwhelming eucalyptus smell to the point where it is impossible to breath.

10/10

Exceptional

26 Jul 2026

Camilla

It is always a favourite of mine to stay at because of the view, the amenities and the ease of where it is and checking in

10/10

Exceptional

24 Jul 2026

Jean Sébastien

Good spotp

10/10

Exceptional

24 Jul 2026

Elvira

Great location, clean room, accommodating staff and very good amenities.

10/10

Exceptional

24 Jul 2026

Brian

This place is great and if going skiing at whistler, it is the must stay place. Every amenity provided and the location as the closest hostel to the lift should not be undersold. Stay here!

10/10

Exceptional

23 Jul 2026

Michael

The check-in, room, property, and price all were great. We couldn't get our Netflix on the TV and the front desk clerk came up themselves and helped.

10/10

Exceptional

23 Jul 2026

Syed Adnan

Very expensive room. The car parking was a separate charge. I will look around before giving them my next business.

8/10

Excellent

20 Jul 2026

Tia

The hotel was good and the location great. The room was not the cleanest (a few hairs in the shower on arrival) but the room itself was good once we realised there was a pulldown bed. The Irish pub downstairs was a highlight as was the hot tubs

Partner

10/10

Exceptional

19 Jul 2026

Mark

Very clean. Nicely furnished. Great beds. Clean kitchen items.

Partner

10/10

Exceptional

17 Jul 2026

Mandeep

Great location

Partner

6/10

Pleasant

16 Jul 2026

Andrea

Unfortunately when I woke up in morning I noticed a number of old blood stains on the comforter on the edging by my face. As well the sheets that cover the comforter had large yellow/oily stains. I phoned down to desk stating the same and asked for all the bedding to be changed. I made sure to have all staining visible to housekeeping. When we came back later that night they had changed the sheets but the stained bloody comforter remained. Phoned down to desk to have it changed. They said they’d be right there. Waited over 20 mins, called again, waited another 15 mins, was about to call again when there was a knock at door.
We paid for a mountain view room, but our room locked directly over pool and village. Not what you want when you pay over 1,000$ for 2 nights.

Partner

6/10

Pleasant

16 Jul 2026

Manreet

Staff didn’t do anything beyond expected. Didn’t explain the parking cost properly. Just a normal service

Partner

10/10

Exceptional

15 Jul 2026

Shara

Great property to stay at! Central, kid friendly, and a great room

Family

10/10

Exceptional

14 Jul 2026

Clifford

Good

Self

6/10

Pleasant

13 Jul 2026

Justin

Our previous stays at Pan Pacific Mountainside have been good, but this time we left disappointed. My wife and I were travelling with our two young toddlers, so we were anxious to check in and get to our room. We checked in 2 hours early hoping for an early check-in, but understandably, the room wasn’t ready. We checked back in at the lobby at 4:00pm when they said our room would be ready, but we had to wait another 30 minutes. The helpful staff apologized and gave us a courtesy bottle of wine, which was appreciated. When we got to our room, there were a few issues with the condition of the room. There were dirty dishes still in the dishwasher, a baseboard was broken off the wall and sitting on one of the dressers, and the biggest issue was a broken electrical outlet. My wife went to plug in her phone charger and the electrical plate was broken and fell off the wall, exposing the wires. With a 1 year old crawling around, this was very dangerous. We also had a crib delivered to our room for our 1 year old. Two of the wheels were broken and the crib would fall to the ground on that side, so also a safety hazard for our toddler. Luckily we brought our own pack and play for our toddler to sleep in.

The staff was helpful and kind and the pool area was great, but the issues with our room left us disappointed.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Rob

Quick over nighter here, 100% would recommend to anyone. Clean, nice pool, steam room and hot tub. Spacious rooms.
Only issue is the parking spots are real small under the hotel.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Dustin

Great room - we had a studio suite. Well laid out and equipped including the kitchen. Pool area has incredible view of Whistler mountain and the bottom of the village - restaurants and fun vibe below as the pool and hot tubs are second floor and looking out/above. A fun place to spend time!

Partner

10/10

Exceptional

10 Jul 2026

Dave

Only problem is is the underground parking is very tight, especially for larger vehicles

Business

8/10

Excellent

10 Jul 2026

Madhuri

Clean room, great location

Family_with_children

10/10

Exceptional

08 Jul 2026

Richard

The room and property are excellent. The location is the best in whistler village. Cleaning and maintenance staff are wonderful and do a great job. Front desk aren’t super helpful or quick. The gym is very very small.

I would stay again, and recommend to friends.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sean

Great spot.

Partner

4/10

Poor

07 Jul 2026

Sonia

I accidentally left some diamond earrings in my room and they were stollen.

10/10

Exceptional

06 Jul 2026

Katherine

At base of gondola. Nice pool

10/10

Exceptional

06 Jul 2026

Tyler

Great location! Loved the experience.

Partner

10/10

Exceptional

06 Jul 2026

Marco

Bello lugar con excelente atención

Partner

10/10

Exceptional

04 Jul 2026

James

Great spot with view over pool and hot tub and bottom of mountain bike runs and lifts. Close to everything in the village.

Partner

6/10

Pleasant

03 Jul 2026

Aman

Room was not the cleanest. Also in the shower you can see mold starting to form. Needs some upgrades

Family_with_children

10/10

Exceptional

01 Jul 2026

Timothy

Location is unbeatable - right on the bike plaza near the Fitzsimmons lift. Great for people watching. Nice rooms with mini-kitchens so you can get groceries instead of eating out for every meal. Staff is helpful and friendly. The Irish bar on the ground floor is great. My only complaint is that the WiFi is kind of slow.

Self

10/10

Exceptional

01 Jul 2026

Judy

Great locale..helpful staff

Partner

2/10

Poor

28 Jun 2026

Karanjot

The location is amazing but the hotel itself is definitely not 4 stars. If you’re lazy and want something close this would do. But if you’re looking for a 4-star experience. I would skip and find something else.

Family_with_children

10/10

Exceptional

26 Jun 2026

Sarah

Everything was good!

Friends

10/10

Exceptional

24 Jun 2026

Mary

Fabulous location, nice lobby, great 2 bedroom apartment! Also loved the pool!

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Jaspreet

-

Self

10/10

Exceptional

14 Jun 2026

Chris

No issues

Family_with_children

10/10

Exceptional

12 Jun 2026

Fakhria

Everything was perfect

10/10

Exceptional

11 Jun 2026

Parmjit

Was clean and comfortable stay
Staff was amazing
Pool and hot tub very nice
View of the mountains from the hot tub
We will be staying many more times to come

Friends

10/10

Exceptional

10 Jun 2026

Nikh

Spacious rooms, great view and a wonderful location in the middle of Whistler village.

Family_with_children

10/10

Exceptional

09 Jun 2026

Files

Good stay

8/10

Excellent

09 Jun 2026

Seyed Taha

Clean swimming pool

Family_with_children

8/10

Excellent

08 Jun 2026

Sylvia

Great location.

Partner

10/10

Exceptional

08 Jun 2026

Shane

Great stay

Partner

10/10

Exceptional

08 Jun 2026

Luke

Accessible, clean, quality. Favourite place to stay in Whistler.

Friends

10/10

Exceptional

07 Jun 2026

Heather-Anne

!

Family_with_children

10/10

Exceptional

05 Jun 2026

Kathleen

Gorgeous spacious rooms, great staff.

Friends

10/10

Exceptional

05 Jun 2026

Alexander

We will return back. Very helpful and friendly staff.

Partner

8/10

Excellent

05 Jun 2026

Bette

Great room with a view of the mountainside. Had everything we needed. Murphy bed was what I expected. Pillows were way too soft though. Close walk to all pubs, restaurants etc. Staff were very helpful.

Partner

10/10

Exceptional

05 Jun 2026

Pam

We loved the location. The view from our room was stunning.

Partner

10/10

Exceptional

02 Jun 2026

Teri

Great stay and a good base for several nights. Staff were great. Would recommend. Parking was good, valet was worth it. Enjoyed location.

Partner

10/10

Exceptional

02 Jun 2026

Samantha

Great hotel. We really enjoyed the cleanliness and the location. We had beautiful view of the pool and the mountain, the room was fully stocked. Everything was clean. There was some noise from the pub downstairs but I didn’t mind it. We parked in the day lot and saved some parking.

Partner

6/10

Pleasant

01 Jun 2026

NaYA

We arrived about 10 minutes before the check-in time, but they were kind enough to accommodate us. The room was thoroughly cleaned and spotless.

However, although there were three of us staying, the hotel only provided amenities for two people, which was disappointing.
We contacted the front desk, but they did not resolve the issue.
Fortunately, when we requested extra amenities from the housekeeping staff the next morning, they took care of it quickly.

The housekeeping staff were very pleasant and handled our request promptly. Thank you very much.
On the other hand, the front desk staff lacked smiles, and I felt uncomfortable that I had to be the one to greet them first. Am I expecting too much?

The facilities were fine, and the overall service was average. I do not think we will choose to stay here again.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

shelley

The hotel facilities and rooms are quite old. The carpet was very dirty, the sofa was worn out, and the bathroom facilities were outdated. It did not feel like a four-star hotel at all. However,

the location was very good. Good kitchen,

Partner

10/10

Exceptional

30 May 2026

Bridget

It was a great hotel.

Self

10/10

Exceptional

29 May 2026

Deborah

We had a 1 bedroom suite and it was great. Loved the mountain view as we could sit out on the balcony and watch the activity all around. The king size bed was so comfortable as were the pillows. A wonderful stay, celebrating our 40th Wedding Anniversary.

Partner

10/10

Exceptional

27 May 2026

Niranjan

Had a great stay. Hotel location is very good.

Partner

10/10

Exceptional

27 May 2026

Flynn

The mountain view 1 bedroom was definitely worth the extra money. The view of the mountain with the clouds even on a bad day was a great way to spend time in the room. Front desk and cleaning staff were very helpful and cordial. Gym was small but the pools were nice. The Irish bar is a lot of fun. Definitely one of the best hotels in Whistler.

Partner

6/10

Pleasant

26 May 2026

Miguel

Not all rooms are in the same class are the same, and descriptions are deceiving. Paid for a studio mountain view room on a high floor, but got a weird room with extremely limited views (less than half the window surface I normally get in the same room category) and a weird layout, which I'm almost sure was smaller than advertised.

Family_with_children

4/10

Poor

26 May 2026

Angela

The room itself is very small, not comfortable for more than 2 people. There were guys working on sign outside of window all day, banging on metal. Of all the rooms that have a view, we were given a room with a broken sign outside of it with no view until they worked on it. Bathroom shower didn't work, bathtub worked fine. Sauna had strong cleaning odor, toxic smell, so it was unusable. Parking lot is very difficult to park in for medium sized car or larger. Front desk staff was not welcoming or warm upon arrival.

Family

10/10

Exceptional

24 May 2026

Marie

Tout a bien été, merci!

Family

10/10

Exceptional

23 May 2026

jarrod

Pan pacific is good

6/10

Pleasant

23 May 2026

Queenie

They need add an ice machine. And the parking slot is too small. People don't park their car properly.

Friends_and_family Family

10/10

Exceptional

23 May 2026

kezia

The steam room, hot tub and pools are really nice for unwinding everyday. We had a suite with a full working kitchen so can just buy groceries if you don’t want to constantly be eating out. They also provide a shuttle so you can use it to go to the Scandinavian spa etc. the location is basically right in the village so your very central to almost everything.

6/10

Pleasant

22 May 2026

Peter

Hotel was nice the staff was friendly. Scarce on the amenities.
Pub is in bad need of an update. Lots of little things that need to be repaired.

Partner

10/10

Exceptional

22 May 2026

John

The room was well equipped with plenty of coffee and dishes. While it was cool outside the pool was heated and the 2 hot tubs available. The parking garage is tight, you would be better to use valet if you have a large vehicle. The property is close to everything in village. There is an Irish pub that is part of the building…we had a nice dinner there, it was quite lively and had a band later in the evening.

Family

10/10

Exceptional

22 May 2026

Chan

All My family are satisfied with cleaned rooms and out door pool.

Family_with_children

8/10

Excellent

19 May 2026

Scott

This is a beautiful property and perfectly located. I want to give a special shout out to Harman for going the extra to make our stay more comfortable. Fortunately there were extra rooms that she was able to show me because the pre booked room contained a Murphy bed, which would not have worked well at all. I was actually very surprised that was being offered, as well as the teeny one person balcony, because neither seem conducive for a nice stay. I was able to upgrade to the one bedroom. I would normally rate with five stars but the nights were very uncomfortable due to the internal temperature controls. We had difficulty sleeping both nights because it seemed very hot and stuffy. Unless we just didn’t know how, it didn’t appear we had the ability to make the room any cooler. Other than the lack of personal temperature control and the possibility we could have ended up in that silly Murphy bed/teeny balcony suite, it would have been a five star rating. Once again thanks so much to Harman for improving what she did.

Partner

10/10

Exceptional

16 May 2026

Faye

Wonderful hotel at the base of Whistler Mountain.

Self

10/10

Exceptional

16 May 2026

Susan

I have stayed at this hotel many times over the years and I love the pool/ hot tubs/ and sauna , it is all so well maintained , the rooms are great . We go for a girls trip and it’s wonderful place to relax and plenty of great restaurants walking distance nearby. Staff so thoughtfully upgraded us from a studio to one bedroom which is such an appreciated gesture when not busy . Thank-you for a great stay :)

Friends

10/10

Exceptional

15 May 2026

C wade

Good location.. clean.. murphy bed is a little small.

Partner

8/10

Excellent

12 May 2026

Jaime

Room was clean and comfortable. Central location. The only complaint I have is the parkade! Spots are so small and it's REALLY difficult to park.

10/10

Exceptional

11 May 2026

Nongnapat

Location is great , everything is good

10/10

Exceptional

05 May 2026

Trevor

Amazing location and the two bedroom was great for my family of 5. The kids loved the pool and you can order food from the pub. Will definitely come back!

Friends_and_family Family

10/10

Exceptional

05 May 2026

maria

Location was excellent

Partner

10/10

Exceptional

05 May 2026

Christine

Great stay fantastic staff thank you

Partner

10/10

Exceptional

01 May 2026

Tyson

My favorite stay in Whistler because of the pool. Could stay out there all day! Great views. Hotel location is great too. Easy access to everything.

Partner

8/10

Excellent

29 Apr 2026

greg

Nice hot pools , and steam room , Small gym . Lovely apre club lounge with complimentary snacks

Partner

8/10

Excellent

29 Apr 2026

Allan

Staff were very friendly and helpful. Outdoor pool and spa were nice and great mountainside view. Our room was nicely appointed however just happened to have been the smallest suite on that floor, which was a bit tight for 3 people, so would recommend you check which suite your reservation includes.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Victoria

We enjoyed our 3 night stay at the Pan Pacific. We received a nice upgrade before even checking in, the room was great, service was attentive & the location was great. It is close to some of the popular bars which had some loud music during the day but this was no issue at nighttime.

10/10

Exceptional

27 Apr 2026

Omran M A

Excellent team, location and services

Family_with_children

10/10

Exceptional

21 Apr 2026

Diane

The view was amazing. While we were worried about the noise from the plaza below, everyone got quiet early enough and it was the best sleep we have had at a hotel.

Partner

10/10

Exceptional

21 Apr 2026

Anurag

Friendly staff and amazing location and view

Family_with_children

10/10

Exceptional

19 Apr 2026

Paul

Great stay as always.

Partner

10/10

Exceptional

17 Apr 2026

Valentina

One of the most luxurious yet useful accommodations I have stayed in

Friends

10/10

Exceptional

17 Apr 2026

marcelo

The property is located in the center of action! Everything happens right there. I only wished the steam did not have such strong fragrance and wished the hotel had a Sauna. The mountainside view units are worth the extra if you want to know what’s happening in town. Don’t rent a car! Waste of money. Would definitely come back !

10/10

Exceptional

15 Apr 2026

Jeremiah

Great facilities, comfortable room, and great location. Highly recommend.