Name: Hotel Benczúr
Address: Benczur utca, 35, Budapest, 1068, HU

10/10

Exceptional

29 Jul 2026

Mark

Excellent hotel in quiet district...v good breakfast....

2/10

Poor

04 Jul 2026

Kapil

Very poor customer service. Carpets were unclean and appeared unhygienic

Partner

10/10

Exceptional

16 Jun 2026

Barbara

Breakfast was great. Nice public space inside and out. And a great room with small balcony and good bathroom

Family

10/10

Exceptional

08 Mar 2026

Eniko

Excellent location, close to all amenities.
The staff is very professional.

Business

8/10

Excellent

07 Mar 2026

Sarah

They're were shops near by and the hotel was very well located for the metro which made access into the city very easy. The staff were friendly and helpful too

Family_with_children

8/10

Excellent

02 Feb 2026

Puneesh

Everything was great . Location is easy M1 metro line very near .

Leisure Family

8/10

Excellent

03 Jan 2026

Sina

Clean room and nice breakfast. The hotel is close to Central Park and near the subway (Line 1), which gets you to the city center in about 20 minutes. I’m not giving five stars only because of their very slow responses to my questions on Expedia messages and the staff’s attitude, which could be improved.

10/10

Exceptional

20 Dec 2025

Thomas

The recently upgraded rooms are miles better than the older ones.

10/10

Exceptional

18 Dec 2025

Raymond

Close to Metro station, clean,and safe. Very nice breakfast.Would recommend and would stay here again.

Leisure Self

10/10

Exceptional

18 Nov 2025

Michael

Large room and bathroom. Lacking basic tea/coffee tray, but did privide a kettle when asked. Carpets neded a good hoover but otherwise clean. Staff very helpful. Breakast fine, hot and cold options. Very busy hotel but no noise heard in the room.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

JOHN

For the price this hotel ideal

Rooms are big and clean

Breakfast is plentiful but eat early to get a table

C

10/10

Exceptional

16 Nov 2025

Laszlo

Clean, nice room. Friendly, efficient receptionists

10/10

Exceptional

25 Oct 2025

Ian

Everything top class, equivalent to a 4 star hotel. Convenient and quiet location with great access to local attractions and the metro.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Zsuzsa

Clean room, great location, and the food is amazing, with a luscious breakfast. Highly recommend Hotel Benczur

10/10

Exceptional

10 Oct 2025

ANDREW

Excellent room, very clean and tidy hotel with friendly staff

Friends_and_family Friends

6/10

Pleasant

25 Aug 2025

Alexandre

Hard place to review on one hand the staff are incredible. Any issues or questions they are on hand and happy to help. Can’t speak highly enough about how good the staff are.

On the other hand the whole building is dated. A lot of things in my room were in relatively poor condition. The wardrobes handle was broken, the fridge was okay but noisy and could do with a clean. The bed was uncomfortable but the worst part was the hotel doors. They had actual physical keys that required a bit of force to lock. This meant any guests coming home late were very loud and disruptive.

The location is perfect with shops around you and you’re roughly 10min walk from a zoo, 30min walk from all the main attractions and 30 mins from a shopping center. The airport was also only 30min drive away.

The hotel is a great place to stay and explore and the staff are fantastic. It just feels a bit of shame that the building needs some refurbishments to make it more comfortable and modern.

8/10

Excellent

18 Aug 2025

YOOMI

The staff were very kind and the room was clean, but unfortunately the view outside the window was quite unpleasant.

Leisure Family

8/10

Excellent

18 Jul 2025

Elaine

Nice area close to underground
Not far from Hero's Square
No tea/coffee facilities
Clean and comfortable room
Very hot water
TV, a safe and fridge in room
Would recommend

Friends_and_family Family

6/10

Pleasant

24 May 2025

Christine

Disappointed

Bathroom bin not emptied on arrival
Hand rail in shower was loose
Extremely rude waiter in the restaurant, didn’t realise that one of our party could speak Hungarian
Flashing intermittent light in adjoining corridor kept waking us up

Partner

6/10

Pleasant

27 Apr 2025

Michelle

Beautiful Location, Great Breakfast, but Uncomfort

Good hotel and beautiful location but bed was too uncomfortable. We didn’t rest well those days. Great breakfast for 10 euro - highly recommended.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Sónia

Value for the money

Location is amazing, super central, in a quiet street, near several transports. 2 steps away from the city park and the main avenue (Andrassy). Would need refurbishment, it is very 70s, but if it was, the price would be different. Very clean.

Self

10/10

Exceptional

19 Mar 2025

Verified traveler

Large spacious room. Clean. Tidy. Friendly helpful staff

Self

8/10

Excellent

09 Nov 2024

Randy

Very good staff and people, was a little confused about the laundry but after some miscommunication I was able to figure it out.

Leisure Friends

6/10

Pleasant

31 Aug 2024

Stefan

Good hotel for the money. Conveniently situated at a walkable distance to thermal baths of Budapest.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Jaroslav

The advantage of the hotel is its location near the metro station and not far from the famous Széchenyi thermal baths. The historical center of Budapest is easily accessible.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Verified traveler

Great stay during Sziget festival

Self

10/10

Exceptional

09 Aug 2024

Michael

Friendly staff. Walking distance to Heroe’s square and surrounding park, as well as to tram to other areas of interest in Budapest.

Leisure Self

8/10

Excellent

27 Jul 2024

Simon

Would definitely stop again

Leisure Family

10/10

Exceptional

17 Jun 2024

Ruth

Perfect stay.

Rooms very clean, staff very helpful. Breakfast buffet was very good. They even prepared us a packed breakfast since we had to leave early in the morning. 4 mins walk away from bus and train stops. Very close to puskas arena.
The only thing is that the bathroom needs a good renovation but still spotlessly clean.
Will surely return if I come back to Budapest 😁

Friends_and_family Friends

8/10

Excellent

16 Jun 2024

Adrienne

Breakfast could have been better

Leisure Family

8/10

Excellent

11 Jun 2024

Samuel

Very nice hotel with excellent staff. Had a problem with my booking as not aware of stay but was quickly resolved by the check in staff. Nice rooms

Leisure Self

10/10

Exceptional

11 Jun 2024

Samuel

Very pleasant hotel. Close to the metro and heroes square. Good staff and nice rooms

Leisure Self

10/10

Exceptional

17 Dec 2023

Jozsef

SUPER hotel,recommended,we are returning guests

We stayed in this hotel for the second time and we loved it again. We had a very good experience both times, the staff is very helpful and breakfast is 5 star. We will definitely stay in this hotel again.

Partner

4/10

Poor

28 Sep 2023

Lilian

very old building, room has smell. two out of five rooms we booked had dirty water back out from drain holes in bath room.
Breakfast is so so. bath room too small,
The main reason we picked close to Hero Square,

Friends_and_family Friends

6/10

Pleasant

11 Sep 2023

Sarah

4 night stay in Budapest

We stayed in Hotel Benczur for 4 nights in Budapest. The staff at the front desk are friendly and helpful, and the hotel is in a good location. It is close to the city park which has attractions such as the Szechenyi baths, Budapest zoo, Vajdahunyad castle. It is also a 10 min walk from the subway which can take you further into the main city in about 20 minutes. The hotel itself is old and dated, but the rooms were relatively clean. The air conditioning was a bit unreliable which was sometimes uncomfortable. The breakfast was good and overall the value of the hotel was decent for the price.

Partner

8/10

Excellent

06 Sep 2023

Philip

Excellent location, near to tram yet quiet leafy area.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2023

Adrian

Great location, quiet, safe and clean. Great breakfast.

8/10

Excellent

25 Jul 2023

Deborah Jane Jane

Good property, room was clean bathroom had everything that was needed . Towels could have been larger,limited menu but food was good. Breakfast had a good selection .
I would recommend down loading local taxi app as better prices & simple to use

Leisure Friends

10/10

Exceptional

25 May 2023

U

Nice weekend break.

Enjoyed our stay at this hotel, the bed could do with replacing in room 114. Had a problem with the TV in our room but was very quickly sorted out thanks to the gentleman on reception. Breakfast quite repetative its ok if you like scrambled egg's or hot dog sausages, there is also a choice of cold meats and cheeses and fruits. Drinks are cheap in the bar,can't remember the last time I stayed in a hotel and the bar was cheaper than the bars outside in the city centre. Very friendly staff through out the hotel. Despite a couple of issues YES I would stay at this hotel again. Short walk for the city bus tour stop and also the metro.

Partner

8/10

Excellent

02 Jan 2023

Simi

Great location and generous breakfast buffet

Leisure Friends

10/10

Exceptional

10 Aug 2022

Chenoa

Safe and great location

Leisure Family

10/10

Exceptional

22 Jul 2022

Alexandra

Clean, quIet hotel with friendly, professional staff. Great location.

Leisure Family

10/10

Exceptional

07 Jun 2022

Andrew

The hotel is well situated close to Heroes square in a quiet part of the city but good transport connections. Staff are friendly and helpful

Leisure

2/10

Poor

12 Nov 2021

Giovanni

I paid for the economy room and a hostel could be better for this payment.

Leisure Family

8/10

Excellent

04 Aug 2021

Steven

Highly recommend Hotel Benczúr

Excellent location clean room friendly staff free parking on the weekends on the street but on weekdays it cost 4000 for rent with unlimited in and out. They have a restaurant on site as well and the breakfast is well worth it because it is a Buffet and really brimming with delicious things

Self

2/10

Poor

25 Jan 2020

Paul

Even for a Hungarian hotel, this place was horrible. Most of the staff, with tbe

Friends_and_family Family

8/10

Excellent

22 Aug 2019

Verified traveler

Location is good, room size is good at it's price.

Leisure Self

8/10

Excellent

19 May 2019

Verified traveler

Good value for the price. Nice quiet area near hero's square.

Leisure Family

10/10

Exceptional

25 Feb 2019

Verified traveler

Very nice and quiet location. Not far from shopping center.

Leisure Self

10/10

Exceptional

25 Feb 2019

Verified traveler

Very nice & quiet location. Not far from shopping center.

Leisure Self

8/10

Excellent

03 Feb 2019

Cliff

Good place to stay, convenient for a good price. Great breakfast, lots of varieties and worth the price. Large rooms and very nice and helpful staff.

Business_and_leisure Friends

10/10

Exceptional

27 Dec 2018

Teck

Staff are very friendly and helpful. Room are cleaned and surrounding are quiet.

10/10

Exceptional

30 Nov 2018

Clifford

Happy happy.

Thoroughly enjoyed our stay. The staff were helpful and the room was more than adequate. We were a bit disappointed when there were no tea/coffee making facilities in the room but that is my fault for not reading the hotel info closely enough. That said it didn’t spoil our stay.

Partner

4/10

Poor

07 Oct 2018

Delton

Skip this hotel if you want

Horrible. From the mold in the bathroom to the unpleasant disposition of the staff here, I would highly recommend removing this hotel from the list of accommodations in Budapest. The continental breakfast was great with lots of choices but I found the staff lacking in hospitality and respect towards guests. At one point, I even experienced what some might call racial prejudice by the front desk staff towards a person of color. And when I ran out of toilette paper in my room, the front desk agent told me that he could provide some if I were willing to come down to the desk and take it from him rather than sending housekeeping to supply my room with a roll, which they should have done anyway during their servicing of the room that same morning. Still the hotel has an excellent location in a quiet neighborhood.

Partner

6/10

Pleasant

26 Sep 2018

Verified traveler

Needs refurbishing

Clean, comfortable bed. Dirty carpet. Great area of the city. Very good breakfast. Bad coffee machine, but you can pay the barrister $2 for a good cup of coffee.

8/10

Excellent

08 Aug 2018

Verified traveler

Great for the spa, far from the center

Went there to be close to the Széchenyi spa, great location for this and a hop on hop off bus is near, square of restaurants 15 minute walk but city center is 30 min walk, loved the hotel though, cheap but really good standard

4/10

Poor

01 Aug 2018

Vincent

Underwhelming Stay at the Hotel Benczúr

When staying at a hotel a person should be greeted and made to feel welcome I did not find this to be the case on arrival. First impressions do count. The only reson the score is not lower is that the night staff were much more of what I consider hotel staff should be at least they smiled and were helpful as best as the could be. On leaving I did let the one member of night staff know my thought and thanked him and the other gentlemen on the night duties for making my stay a bit better. He commented that the day staff are very busy with lots of people to deal with. However a polite and friendly manner with a smile does not cost any thing. Would be nice to have permanent kettle in rooms as no complimentary tea or coffee provided. Also dont think sheets are changed daily.

10/10

Exceptional

30 Jul 2018

Rick

Front desk staff was extremely accommodating with everything. Top notch service
Breakfast was top of the line.
Just needed a better mattress

8/10

Excellent

27 Jul 2018

Adrian

Good value hotel in nice area

Good value hotel, superior rooms with balcony are cool in the summer even without running the aircon which works well. Breakfast is adequate - if you don't like the breakfast coffee you can get a better one from the bar. Service is a bit old style but OK.

Partner

8/10

Excellent

17 Jul 2018

James

Quiet city centre hotel

Great location on a quiet leafy street - 5 minutes walk from a metro station. Hotel really very good value for money. Rooms good for this star rating of hotel, breakfast great. Only downside was that some staff need some smile training but overall really helpful. Went there with my 84 year old mother and her 85 year old friend and both loved it - largely for the quietness!

8/10

Excellent

03 May 2018

Jeremy

Decent and convenient

Decent business-style Hotel, in quiet district near Heroes Square. Short ride on the historic Metro line to the centre.

8/10

Excellent

27 Apr 2018

Verified traveler

The Hotel location is very good; close to the center and for public transportation. Good and pleasant stay.

6/10

Pleasant

01 Apr 2018

Joseph

Good hotel, but no Internet

Good location, very good rooms, not a very good restaurant, partially polite staff. No Internet in the rooms, they promised to do something about this for next day, they did not.

10/10

Exceptional

16 Mar 2018

Jessica

Clean, quiet, convenient

Within a few blocks from city park with restaurants, szecheny baths, heroes square, and subway. Pretty big room with bathtub. Quiet and clean with polite staff 24 hours. 30 mins cab or 1 hr bus to airport

6/10

Pleasant

16 Dec 2017

Janet

Great budget hotel.

We stay here as it’s close to the dentist we use, Benczur is a very middle of the roadhotel. I noticed it was being refurbished in parts which is needed as it’s tired in parts. Our room was basic and clean, I asked for a kettle and cups and it was sent up immediately. I quite often asked for ice to make ice packs to reduce post dental swelling and again received it promptly. I thought the bar and restaurant food good but service slow. For the price this hotel was good, it’s 5 minutes from Heroes Square and trams and buses very accessible... if I had wanted more luxury I could have gone to a more upmarket hotel. however .we were happy

Partner

2/10

Poor

16 Nov 2017

Eve

Not a hotel I would recommend nor go back to.

The reception staff were quite arrogant.
3 small cockroaches I found in the room, 1 by the windowsill outside our room.
Domestic staff made our room without leaving clean set of towels nor a roll of tissue paper (roll was almost empty when we left the room). They just collected the rubbish and rearranged the 3 single duvets on our bed.
We shouldn't have let them disturbed our room.
We've been to other 3-star hotels and service was way, much better than what this hotel delivered.

8/10

Excellent

05 Oct 2017

BJ

Old but nice hotel

My only complaint is that the hotel doesn’t provide washcloths with the towels.

The location near Heroes Square is great, and the food in the hotel restaurant was very good.

The price I paid was appropriate.

8/10

Excellent

30 Jul 2017

Mr.N G

A perfectly adequate clean hotel for a few days.

Booked 7 rooms for a group of 14 friends. Hotel well located for Heroes Square and Metro. Rooms nothing special but clean - had leaking air conditioner so had to change room but no other issues. Breakfast fine. Good value at £80 per night when most were charging over £100.

Family

8/10

Excellent

17 Jul 2017

Verified traveler

Had to be assertive about getting the AC I asked for over a month ago when I reserved. There was a strong heat wave and I was shocked to discover I had a room with no AC even though I had requested one so long ago.

2/10

Poor

17 Jun 2017

Verified traveler

Not a 3 Star.

Dirty room, uncomfortable bed. Location is great, wifi was good.

8/10

Excellent

22 Sep 2016

Coral

Basic hotel in great location

The rooms are dated but it is a good base for a city break. It is a 5 minute walk from Heroes Square & City Park. At Heroes Square you can catch the metro which takes 15 mins to the Danube. Breakfast was no good but there are shops/ spar supermarket a 2 minute walk from hotel. Staff were pleasant too.

8/10

Excellent

19 Sep 2016

Wayne

A good hotel, in a good location.

I had a very comfortable stay and have no complaints whatsoever.

6/10

Pleasant

13 Aug 2016

Verified traveler

Some of the reception staff were quite rude and not very welcoming, the bathrooms were a bit out dated but the room was fine for someone looking for something basic.

Family

6/10

Pleasant

16 Jun 2016

Anthony

A good business option

Staff primarily officious, secondarily helpful, tertiarily friendly. Excellent if expensive breakfast. AC a bit sluggish but eventually adequate. As Budapest is known for bargain hotel rooms, I felt this was a moderate price for a limited offering.

8/10

Excellent

12 Jun 2016

Anthony

Professional yet aloof

I'm returning tomorrow!

8/10

Excellent

06 Jun 2016

David

Hotel Benczur: Nice hotel, unfriendly personnel

The Hotel Benczur is a typical \"conference hotel\" with adequate facilities, terrace, and a reasonable restaurant. The facilities were fine, but the attitude of the front desk personnel could be greatly improved. Everything I asked for seemed like it was \"too much.\"

I would stay there again because it was clean and inexpensive, but if you're looking for friendly front desk personnel, go to another hotel.

8/10

Excellent

30 May 2016

Fredrik

Straight up hotel with clean beds and polite staff

Straight forward hotel. Polite staff, clean bed, good location. Rooms and bathrooms could need some upgrading. Would stay there again.

Family

10/10

Exceptional

08 Oct 2015

sandra

Return visit

we stayed here several times in previous years. were concerned about negative reviews posted but booked because of the excellent location minutes walk from Heroes Square,city park and metro to the city center.Everything was wonderfull.There are some rooms that are not renovated yet.Ask for a superior room as we did.Staff is efficient and friendly.Immaculate.

Partner

4/10

Poor

10 Sep 2015

George

Big problems

The rooms was not the same as photos in the sait. Never go the six floor, it is terrible. The rooms are in style 70-80 years. So bad. The matraze was very discomfortabel.

Family

6/10

Pleasant

08 Sep 2015

Janet

Clean but basic

Clean but basic. No kettle or cups in rooms ! It must be a Hungarian thing as I have encountered this before so I pr-empted and got a travel kettle and took a cup spoon and coffee, nor was there basic complimentary soap etc in the en-suite . I
Found reception staff unwelcoming at all times, they need some social skills.if you needed an iron you had to ask housekeeping to do any ironing at a charge.
The staff in the restaurant were lovely and helpful and food was good.
As I went over for dental treatment I didn't require much but I wouldn't stay there for a scheduled holiday.

8/10

Excellent

27 Aug 2015

Flyboyron

Great location, 3 blocks to City Park

Location was our maon concern, and it was perfect. three block walk to the city park with Heroes Square and the Vajdahunyad Castle complex. We knew the beds would be small, but they were only moderately comfortable as well. I haven't seen a hotel in ages still using a big brass key, rather than a cardkey system. But for one night, it was exactly what we were looking for. Food and staff were excellent.

Partner

4/10

Poor

11 Aug 2015

Megan

Clean but scruffy with no personality

Hotel was very much in need of update. Some staff rude and not helpful. We were given a room with no aircon asked to switch to aircon room staff were very put out by this and made us feel a nuisance. Good location but very dark road on returning back at night we felt unsafe. Would not use hotel again more due to staff's un helpfulness.

Family

4/10

Poor

17 Mar 2015

Verified traveler

Concierge staff are very rude

Very unhelpful concierge everytime you ask to help to locate something you see angry face and arrogance... Was really disappointed with their service. Also I paid for 2ppl airport transfer and they booked it for one person luckily I have checked a day before...

Partner

6/10

Pleasant

21 Oct 2014

Lady in Group

Taking part in the Budapest Marathon Festival.

Central location of hotel made easy access for start/finish of run registration/run no. pickup.

6/10

Pleasant

15 Oct 2014

Verified traveler

Good location close to Heroes square

Enjoyed the weekend break, Staff were helpful. Breakfast was good but hotel is in need of some refurmishment.

10/10

Exceptional

11 Jul 2014

L..W. Ernyes

Comfortable and safe in every aspect the staff was genuinely interested to assist us in every request..We would like to express our special thanks and commendation to several of your outstanding staff; Mr.Tischler Ms.Beatriand and the Szegedy brothers.Congratulations!

6/10

Pleasant

28 Apr 2014

tasfila

Das Hotel bzw. die Gäste waren übermässig laut!

Family

10/10

Exceptional

19 Apr 2014

Verified traveler

Really good value and proffesional.

Everything you would want from a hotel really. WE got a free upgrade to our room without asking for it.

6/10

Pleasant

13 Apr 2014

Verified traveler

It was not by the airport, as requested of expedia

Needed an hotel by the airport, this one came up, looked good, so we booked it. It turned out to be in town by Hero Square. We made the best of it, but it added some time to what we were trying to do. The room was fine. The help at the check-in counter was pretty disappointing. I've traveled the world, and don't remember being treated so \"snootily\".

8/10

Excellent

14 Jan 2014

Verified traveler

Great hotel!

The hotel was nice, the breakfast included was nice, the location was good.

Partner

8/10

Excellent

01 Nov 2013

Catherine

Clean and Convenient Hotel

Very clean and well-located hotel for lovely strolling around gracious streets of Budapest. Breakfast very Hungarian ( sausage and vegetables as well as the cheese and ham) - excellent and cheap coffee and breads available just up the road - a few doors down in local convenience stores. Don't book breakfast unless you love eating supper in the morning! Pricey too!

Partner

6/10

Pleasant

08 Aug 2013

Verified traveler

A good place for us

We've stayed here on different occasions. This time was a bit less wonderful than in the past. Our room got less attention than in the past (glasses were not changed on first day, ditto vacuuming); the DO NOT DISTURB sign kept disappearing; there was a large contingent of young people staying at the hotel for sporting events and conferences -- they, including the coach, were asked twice by us to quiet down after 10:00 pm. Our room was very nicely air conditioned. The community areas (lobby, etc) were very warm but this was due to the heat wave outside. The location is great for what we want. The hotel is trying very hard to provide amenities (nice restaurant and food service) but could add a few things like facial tissue and bar soap. As a retired couple, we'll stay here again however, we will visit in the spring or fall when there are fewer tour groups using the hotel.

Family

8/10

Excellent

06 Aug 2013

Tamara

nice spa and swimming pool. good location

4/10

Poor

30 Jul 2013

Verified traveler

Benczur review

Room was smelly bed uncomfortable. Bathroom needed urgent upgrade and was smelly

8/10

Excellent

04 Jun 2013

Verified traveler

excellent location

great place to stay

Family

8/10

Excellent

31 May 2013

Verified traveler

A super place

My husband and I stayed here for 10 days. The location is terrific; near many sites and easy to get to others. The hotel staff were great, especially our housekeeper. There were only minor inconveniences (wi-fi only works in the lobby area, electrical repair took all day though we were notified several days in advance). This hotel is used a lot by conferences and seminars as it has several meeting rooms. At times, it felt crowded and noisy as we anticipated that this was a low key place. Our room was on the 7th floor with a fabulous territorial view. Will probably stay here again in August.

6/10

Pleasant

30 May 2013

Kathy

Quiet place, good value

This hotel is situated in an ideal location for those who are looking for a quiet place, park-like settings and close to the subway (underground). We requested a standard double room for 2 nights as we were on a budget. I would assume the superior rooms are much more, .. well, superior. But for the money we paid I would accept what we got. Bathroom is a bit outdated, there was only one liquid soap provided, no shampoo or lotion. The beds are a little too firm. But overall the hotel is nice and clean, our bedding and towels were nice and clean. I would recommend including the breakfast when booking because the breakfast buffet was extremely nice, lots of choices so it was great value for the money.
The hotel is situated near a large park with a nice pond and a castle (\"Nepliget\"). Downtown (Duna corso, Vaci Street) is about 20 minutes by subway (with 1 transfer at Deak Ter).

Partner

6/10

Pleasant

16 May 2013

Verified traveler

Cheap but you get what you pay for

Hotel Benczur is ideally located, close to Heroes Square and the metro which takes you into town. That sums up all the positive things about my stay. The hotel itself has an outdated decore and badly trained staff. The receptionists never smiled or even greeted us, in most cases it was as if they were doing us a huge favor. While we were checking out there was no \"thank you\" or \"i hope you enjoyed your stay\" , instead we were told \"you cannot leave, pay the tourist tax\" after which the receptionist took the cash and without a word left to his back office.The room was clean however the beds were small and the bathroom door would not fully close. There was no wifi in our bedroom.

Family

10/10

Exceptional

12 Apr 2013

Szilvia

feels like home

I use this hotel for years and everytime I arrive they prepare the warmest room for me cause they know I like it. The courteousy of the hotel staff is role modelling. The breakfast selection has always something new and special hungarian like 'bundás kenyér' or 'tejberizs'.
Everytime I arrive back I feel like arrive home.

6/10

Pleasant

26 Feb 2013

Simon

Not as good as previous visits

Specifically booked a superior twin bed room as i was staying with my young daughter only to be given a key to one of the old \"standard\" rooms in the old part of the hotel upon check-in. I have stayed in both types of room at the Benczur before so knew the room allocation was incorrect and after a little investigation their mistake was discovered, but this have been the case if I hadn't known the difference? I had to wait while beds were arranged to accomodate my request for the twin room, which was sorted relatively quickly.

We arrived at Breakfast on the first morning between 9.30 and 10 (breakfast till 10.30 weekends) to find the breakfast buffet very depleted and the staff hardly attentive, i had to collect cutlery from several part cleared tables as there was none on the table we were sat at and nobody appeared to give us any which was a little dissapointing.

I have stayed in the Benczur several times before and always found it to be a friendly good value hotel, this time it just let itself down a little. I hope this was only a blip.

Family