Name: Holiday Inn Express Madrid - Getafe
Address: Avenida Rio Guadalquivir, 17, Getafe, 28906, ES

10/10

Exceptional

01 Jun 2026

Teresa

We have used this Hotel numerous times over the years and find it excellent every time, the tecestaff are friendly and professional. The rooms are immaculate and comfortable. The breakfast as always wonderful with a good choice of dishes. The staff at this hotel are an asset to the Holiday inn branch . Thank you

Partner

8/10

Excellent

11 May 2026

Geniva

I enjoyed my stay. The staff were always friendly and helpful. The only thing I would change would be the breakfast. The breakfast was always the same thing and offered nothing hot.

Self

10/10

Exceptional

02 May 2026

Alan

Great stop with an outlet with loads of shops and restaurants

Partner

10/10

Exceptional

09 Apr 2026

Jennifer

The best part of this hotel, aside from staff, is the water pressure and the location right next to an outlet and a mall. Plenty of food options! Not in walking distance to anything else. But very clean and a decent breakfast.

Partner

10/10

Exceptional

15 Mar 2026

Hassan

Very clean , staff are very friendly, breakfast is good

10/10

Exceptional

04 Dec 2025

David

This hotel was lovely and puts American ones to shame .
We were however very upset about the choice of this location for our travel needs.
The Expedia agent I worked with when our plans changed about staying in downtown Madrid to staying one night near the airport before our flight to Amsterdam. Not knowing the city, I relied on the agent's skill to make an appropriate choice. This hotel was in the exact opposite of the area we needed and consequently it cost us an extra 50 Euros to get to the airport and through horrendous traffic early in the morning!. I am sure I will be a long time before trusting an agent with Expedia.

10/10

Exceptional

30 Nov 2025

Daniel

Room was clean check in was easy, the room did smell a bit damp but didn’t take away from it, location was great with lots of amenities close by

Leisure Friends

6/10

Pleasant

15 Nov 2025

Alejandro

The place is decent for the price. No a/c in our room, had to open the window while it was raining to get some ventilation and to cool down the room.

Leisure Friends

10/10

Exceptional

03 Nov 2025

ANABEL

very close to a lot of restaurants

Leisure Family

10/10

Exceptional

22 Oct 2025

Jennifer

Clean room, staff really polite.

The only problem was the parking spot was to close each other

Business Partner

10/10

Exceptional

08 Oct 2025

Jarvis

I felt welcomed as an American , the staff and building made my experience in Madrid great !

4/10

Poor

08 Oct 2025

William

Remote location, paper thin walls

Walls were paper thin, more than once when the people in the next room. Entered or exited their room we thought someone was actually entering ours, it sounded the same. The bed was really firm, normally my preference but this felt like sleeping on a floor. The location is only good if you are going to the outlets next door, otherwise its a fair distance from anything else, and not the \"close to downtown \" hotels.com saod it was when I booked. Good staff and free breakfast were the main redeeming qualities.

Partner

8/10

Excellent

08 Oct 2025

Ruth

Staff was attentive and friendly

10/10

Exceptional

05 Oct 2025

Charlotte

Evening check-in person never greeted us or smiled. Everyone else was very nice.

8/10

Excellent

04 Oct 2025

Elba

Clesn room

Leisure Self

10/10

Exceptional

02 Oct 2025

Victor M

Easy check-in and great check-out.

10/10

Exceptional

05 Sep 2025

Rafael

friendly staff

10/10

Exceptional

09 Jul 2025

raul

Excellent

Leisure Family

10/10

Exceptional

12 Jun 2025

Roger

Nice room. Good location next to the shopping center. Very good breakfast. Only negative was a stairwell door that slammed loudly whenever anyone used it.

Leisure Partner

10/10

Exceptional

11 May 2025

Rolando

This was a great hotel and kid friendly. The breakfast was included and had options for adults and kids. There is a large shopping mall next-door. The rooms were clean and quiet.

Leisure Friends

10/10

Exceptional

25 Apr 2025

Mark

We’ve stayed at this hotel a few times,beautiful and clean,safe parking,the staff are very friendly,great breakfast.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Rudy

The staff was awesome!
Jaime, Vini, Olga & the rest that I can't remember were just amazing!
I will recommend it to my friends & definitely will stay there again!
Muchas gracias chavales!
Son muy buenos y me la pase muy bien.
De verdad! ❤️

Leisure Self

8/10

Excellent

30 Mar 2025

Martiros

Good stay

Holiday Inn Express Madrid - Getafe is a solid option for a short stay. The hotel offers comfortable rooms, friendly service, and a convenient location for those visiting Getafe or Madrid. It provides a good value for money, with breakfast included. If you're looking for a straightforward, no-frills stay, this hotel is recommended.

Self

6/10

Pleasant

18 Mar 2025

Rolando

Air-conditioning doors not work in winter, early spring. Noise from neighbor room

Leisure Family

10/10

Exceptional

19 Oct 2024

Ngan Ling

Close to shopping mall and restaurants
Staff are very friendly and helpful

8/10

Excellent

10 Oct 2024

David

Really enjoyed our one night stay at the Holiday Inn Express in Getafe. It's just off the main road, but no noise. Easy free parking. You are literally a one minute walk away from a really good outlet style shopping centre, which is open from 10am-10pm. There are several resturants nearby on the outskirts of the shopping centre including a well known burger restaurant. They are all within easy walking distance of around 5-6 mins. The hotel itself is clean with good staff. The all important thing to me is the bed. The beds are comfortable, they are not hard and not soft, just right. Breakfast is adequate, cannot complain as it's free. Coffee/Tea cups are small, so grab two at the same time. Cooked breakfast options limited to bacon, scrambled egg and Spanish Omelette on our visit. I would certainly recommend this hotel and would stay here again.

Leisure Family

10/10

Exceptional

01 Aug 2024

Parvinder

Nice stay.

Very pleasant stay, polite and friendly staff.

Partner

10/10

Exceptional

07 Jul 2024

sheryl

Great for the LOW price!

Great value because the breakfast was included! Would definitely stay here again if the trip happens again!

Friends_and_family Family

8/10

Excellent

14 Jun 2024

Mark

Clean and nice hotel. The mall in the back is convenient.

Leisure Partner

10/10

Exceptional

14 Jun 2024

David

Very convenient location and very reasonable rate.

Leisure Partner

10/10

Exceptional

27 May 2024

Luis

Very nice pelople and super all inclusive!!

Friends_and_family Family

10/10

Exceptional

11 May 2024

Francis

Excellent all around! Superb hotel! Excellent staff! Clean as a whistle! Sumptous breakfast. Would reccomend anyday!

Leisure Partner

10/10

Exceptional

26 Apr 2024

Maria

Great service

Great service, really good breakfast!

Partner

8/10

Excellent

28 Feb 2024

Diane

Lumpy bed but otherwise good

Business

10/10

Exceptional

10 Nov 2023

ADOLFO ELISEO

Very good service for the staff at the front desk anytime
Clean, good breakfast

10/10

Exceptional

01 Nov 2023

michael

good staff,very clean close to shopping area

Leisure Partner

8/10

Excellent

28 Oct 2023

beatrice

Was very impressed with the selection and quality of the breakfast. To make it better, it was no extra charger.

Leisure Family

8/10

Excellent

25 Oct 2023

Vladimiro

Conveniente y buen desayuno

Leisure Family

10/10

Exceptional

07 Oct 2023

Hernan

Nice and clean, beds are really confortable, I slept like a baby. Breakfast was really good, I am very happy with our choice.

Leisure Family

4/10

Poor

03 Jun 2023

Maelle

Not as clean as we wished for, breakfast experience was hell. And we got 2 twin beds…. though staff was nice.

Leisure Partner

10/10

Exceptional

28 May 2023

Luis

Great location, Shopping mall, outlet and Costco at walking distance

Friends_and_family Family

2/10

Poor

14 May 2023

Mohammadreza

When after room service in the morning, they did not change or at least wash the cup in the room, called front desk and she said come downstairs and i gave you new. Ok I went and she wanted to wait after 20 peple for check in. Bullshet.

10/10

Exceptional

10 May 2023

Sofia

We’re very happy with everything they gave us.. the breakfast was excellent, staff was very friendly, room very clean every day

Leisure Partner

8/10

Excellent

07 May 2023

Scott

Good overnight stop traveling back to Madrid Airport. No problems. Clean, quiet.

Friends_and_family Family

6/10

Pleasant

16 Jan 2023

Verified traveler

Not very well upkeep

The tub was dirty had rust all around. I didn’t add one of my daughters by mistake which yes I get it my mistake but they made us pay €140 more just to allow her to stay with us a 1 year old had to pay an additional 140 we didn’t have any other place to go so we just had to pay it we all fit in the one room we had reserved but with this new add they made us get an additional room. The floors had stains and didn’t feel clean our socks were dirty from walking around. The sheets and blankets had holes. Over all will probably not go back to this hotel if we go back to Madrid.

Friends_and_family Family

10/10

Exceptional

01 Jan 2023

Keith

The stay was perfect----new, quiet rooms. Amazing breakfast, easy and free parking. It was a great value and I'd recommend it for all travelers.

Leisure Family

8/10

Excellent

28 Dec 2022

Victor

Very far from public transportation.

Partner

8/10

Excellent

23 Dec 2022

Amanda

We stayed at this property when driving down through Spain and thought it was the perfect \"stop off\" hotel for one night, so we booked it again when we were returning back up through Spain. Great location opposite an outlet shopping centre with lots of restaurants. Breakfast was good and included. The only downside was that the Wifi was not working that well.

Leisure Partner

8/10

Excellent

30 Aug 2022

Gary

Overall happy with my 1 night stay!

Good value hotel adjacent to a huge shopping mall where there are 21 eating establishments. Room was small but clean and comfortable. Free WiFi was welcome, although not quite good enough for streaming without regular buffering. Skipped free breakfast as dining area was small and the demand was big, with lots of families having to queue.

Partner

8/10

Excellent

21 Jan 2022

Edmund

Exactly what it says on the tin.
However location was difficult to find as large industrial area no sign post

Self

10/10

Exceptional

08 Dec 2021

HUGO

Good location, service, cleanliness and friendly staff.

Leisure Family

8/10

Excellent

17 Oct 2021

J

Good value for money, clean and good breakfast

Easy to check in, friendly staff, good continental breakfast selection, late check out, room very clean, shower powerful, air conditioning in the room was very good on the first night but for some reason not as cold on the second.
The only complaint is the sound deadening isn’t the best and the rooms next to mine and across the hall had noisy families with kids running up and down the halls screaming at 7am and TV on loud till after midnight.

Business

8/10

Excellent

11 Jul 2021

Andrew

Hotel offered exactly what expected for a budget overnight stay, great value.

Business

10/10

Exceptional

26 May 2021

Verified traveler

This is a great place for families. The facilities are clean and well cared for. The staff was extremely helpful and friendly. Breakfast was good. It is convenient to have the mall just next door, however, for anything else, you'd probably want a vehicle. We will stay there again!

Business_and_leisure Family_with_children

8/10

Excellent

16 Mar 2020

Rosalinda B.

Overall good!

Good experience but not close to airport as requested.

Friends_and_family Family

8/10

Excellent

11 Mar 2020

Rosalinda B.

Staff very helpful even in my auto question.

Friends_and_family Family

2/10

Poor

31 Dec 2019

Harshil

Don’t GO

Worst customer service and worst hygiene conditions in the room.

Friends_and_family Friends

6/10

Pleasant

12 Dec 2019

Verified traveler

Property was well lit, and plenty of parking.
linens were not very clean. Comforter smelled of foul body odor.

Leisure Family

8/10

Excellent

28 Oct 2019

Verified traveler

no much to do at the hotel,if nothing at all,no pool,mostly cold food for breakfast except the coffe

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2019

FREEMAN

Enjoyed our stay specially with the assistance
Provided by Ruth, She makes us comfortable of our stay.

Partner

10/10

Exceptional

12 Oct 2019

FREEMAN

For Ruth

Nice and comfortable to stay. Stayed 2 days before arrival and 2 days before departure. Near to all.

Special Thanks to RUTH, Very helpful, caring in assisting us. I can see in person who is kind and wonderful. Hope to see next time we visit Getafe again in the future.
Freeman & Edna from san Diego, Ca., USA

Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

Room was clean and we were able to get in earlier than expected. Breakfast was good.

Leisure Family

10/10

Exceptional

04 Aug 2019

Not Provided

One night stay here. Easy to check in the receptionist was lovely and spoke English. The hotel was very clean our room was nice and clean , beds so comfy and nice to have air con. There’s a shopping outlet next door which is very good also. Breakfast was very good although only continental, the dinning area was so clean and staff were lovely and happy to help. Would definitely stay here again

Friends_and_family Family

8/10

Excellent

30 Jul 2019

Verified traveler

Neat and clean. Free breakfast. WiFi is not strong enough.

Leisure Family

8/10

Excellent

24 Jul 2019

Verified traveler

Pleasant place to stay. A little out of town and industrial.

Leisure Family

8/10

Excellent

21 Jul 2019

Roosevelt

Nice room

We booked a king bed and it stated that on reservations. When we got there and went to room, we had two twin beds. I went to explain and staff stated on reservations, a king was preferred....and I said exactly, that's why we booked it. She went on to say that they were booked and I said I'm not sure what that has to do with me. Seeing how she could tell I was about to change tunes, she magically found a king bed, for tonight...then after we couldn't get air conditioner to work, she had to come up and low and behold, there was a second night with a king bed.

Fast forward to second day, new staff person was very friendly and helpful. The room was very nice and spacious.

Partner

10/10

Exceptional

18 Jul 2019

Verified traveler

Excellent place if you wish to visit Madrid. Thank you for hospitality

Friends_and_family Family

8/10

Excellent

12 Jul 2019

Verified traveler

There was plenty of parking. Felt secure. Disappointed that paid for breakfast but was not offered anything due to early morning check out

Leisure Family

10/10

Exceptional

07 Jul 2019

David

Great stopover near Madrid

Great location, comfortable room, good WiFi, helpful staff.
Could do with larger bath towels.

Partner

8/10

Excellent

04 Jun 2019

Rajnish

Good worth money

All was good. helpful staff. They could do better on breakfast with some hot options as well.

Family

8/10

Excellent

06 May 2019

Jose

Nice hotel with private parking and near to a Mall

Hotel is located very close to a really nice Mall. Also, have a private parking with gate to enter or exit the place. Nice breakfast with variety of food, but no eggs or sausages.

Family

8/10

Excellent

01 May 2019

Verified traveler

Nice surprise

The front desk check in gal was helpfull and quick. The area is great for the huge pretty new mall next to it and and all the great eateries you can walk to. Also for tourists like us the teller machines in the mall were convenient and easy to use. It's not central madrid but,it is nice to come away to at the end of the day.

Partner

10/10

Exceptional

02 Mar 2019

Jie

Great location next to the outlet malls and restaurants.

Family

6/10

Pleasant

03 Dec 2018

Mary

Very friendly staff and clean

The best thing about this hotel is the friendly staff and their willingness to go the extra mile to help you, we arrived early and they allowed us to check in so we were able to rest and take a little nap after a long flight from the USA , but I feel I was overcharged for a very tiny room we could barely walk around ( we had a double bed and a sleeping sofa) the price per night was initially on the wecite $105 or so but at check out I didn’t realize the charge me $75 in taxes and fees I tried to reverse the booking and book 2 rooms ( might as well spend a little extra and be more comfortable) but the agent from Hotels.com told me I can’t , so be careful before you approve the charge please examin the fees and taxes cuz I was unhappy about that, the hotel is away from the city center but next door to a big mall and carefour , which I didn’t care for but that was the only availablity at that time ,it wasn’t an issue for us as we had a car but we had to look for parking when we went to the city center, we had so much fun in Madrid
Oh and the breakfast was pretty good ( average cold cuts , chees , cereal, yougert... etc

Family

10/10

Exceptional

02 Dec 2018

Francis

Close to Outlets

Excellent

Family

10/10

Exceptional

25 Oct 2018

Francis

Good clean hotel with free parking

Good clean hotel with free parking and excellent location by a shopping mall with lots of restaurants.

Family

8/10

Excellent

17 Oct 2018

Verified traveler

.safe and fenced in and free parking Also, helpful staff and friendly.
will recommend this hotel to other customers.

6/10

Pleasant

25 Sep 2018

Vladimir

An average hotel. Typical for a Holiday Inn Express. Quite a distance from downtown. The room is good and so were the pillows and mattress. A mall was very close by. The price was quite reasonable.

Partner

10/10

Exceptional

24 Sep 2018

Maria

Great Location

The hotel was accessible from Madrid Airport by car with nearby trains to the city.
Staff was welcoming and accommodating, and the bedrooms were comfortable and clean. Breakfast was varied and plentiful.

10/10

Exceptional

30 Aug 2018

Rita

A lovely night in Getafe.

It was everything we needed for one night. Very happy with located, plenty of eating places and shopping. Had a very good and quiet nights sleep. Bed very comfortable. Breakfast was fine for a continental breakfast and we have no complaints. Staff very friendly.

Partner

8/10

Excellent

18 Aug 2018

George

Nice hotel, very close to shopping. Great location. Clean rooms and friendly staff.

10/10

Exceptional

23 Jul 2018

Verified traveler

Comfortable Stay

Very comfortable

10/10

Exceptional

13 Jul 2018

Verified traveler

The hotel is at a quiet location, and you have to have a car if you go to any where.

8/10

Excellent

05 Jul 2018

Christine

Very small room for a family of 4. Second bed was a sofa bed which is not that comfortable. Breakfast was very good, front desk very nice, room clean and a big bathroom.

Family

8/10

Excellent

18 Jun 2018

Verified traveler

Nice staff very helpfull, hotel a little out of the way but nice

8/10

Excellent

04 Jun 2018

Zsanett

Nice hotel

Nice, clean hotekl, but takes pretty long time to get here by Public transport, especially in the evenings

8/10

Excellent

25 May 2018

Megan

Comfortable, clean but not enough space to have a seat for breakfast - too many school trips on the day we were there. Big groups should have a breakfast in separate times so that they do not take all tables.

2/10

Poor

16 May 2018

Joseph

The worst experience on a holiday Inn, I reserved an King Bed room and they give me single bed for me and my wife. The staff was unhelpful, will not stay there never!

8/10

Excellent

13 Nov 2017

Angela

Nice hotel, really friendly staff

We really liked this hotel, it was very clean and the staff was very helpful and friendly. The bus transportation is the only down side for this hotel. It is very difficult to get to the hotel as the bus frequency is not good enough.

10/10

Exceptional

04 Nov 2017

Faisal

room is clean, helpfull staff, amazing location, discount for parking garage

10/10

Exceptional

11 Oct 2017

Gianni

Very nice hotel

Close to mall and the Highway need a car Otherwise we’ll be very expensive to call a taxi

10/10

Exceptional

14 Sep 2017

Verified traveler

good hotel and location

nice place good lcoation

Partner

8/10

Excellent

26 May 2017

Diego

Good experience

10/10

Exceptional

25 May 2017

Randolph

Precisely what you expect

Everything you expect from a Holiday Inn Express, friendly staff, well located, comfortable and clean.

Partner

4/10

Poor

20 Oct 2016

Silvino

Bureaucratic check-in, non-working front gate, smoke-smelling room.

8/10

Excellent

01 Oct 2016

Verified traveler

Reasonably priced hotel

This hotel is next door to outlet shopping malls. Lots of places to shop and eat and tons of parking. We took the local bus to the me to Metro train Station and we were at the city centre (Sol) withing 25 minutes.

8/10

Excellent

19 Jun 2016

mom & kids

Fair price, convenient location, met our needs.

The hotel was a standard holiday inn express. The location was convenient next to a shopping mall and a few minutes from Costco. We used it as our home base while visiting Merida and Madrid.

10/10

Exceptional

13 May 2016

Verified traveler

EXCELLENT free breakfast

EXCELLENT free breakfast (ham and other meats everyday, cheese, a coffee machine, etc), free wi-fi, free self-parking (an electronic gate separates the hotel parking from the mall parking next door), clean room. As mentioned, next door is an outlet and a mall with a carrefour. Stayed for 4 nights and had no problems...though the ice machine downstairs was broken, the clerk was very happy to give us ice from the kitchen machine.

8/10

Excellent

25 Dec 2015

Dean

Getafe

Perfect location, next to shopping centre, lovely helpful staff

Partner

8/10

Excellent

04 Nov 2015

Verified traveler

Comfortable night stay about 30 mins from Madrid Airport and good value at £41.00 per night for 2 adults and 2 children including breakfast