Hilton Leeds City

8/10

Excellent

02 Mar 2026

Ayele Rachel

Yes

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

anthony

staff very helpful. Well looked after

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Ian

Spotless room and courteous staff. Lovely breakfast too.

Self

10/10

Exceptional

01 Mar 2026

Jesse

Everything fine

6/10

Pleasant

22 Feb 2026

Emma

Only one lift working so getting round the hotel when staying on the tenth floor was slow.

10/10

Exceptional

12 Feb 2026

Sigbjørn

Staff was excellent. Helpful

8/10

Excellent

04 Feb 2026

Caryn

Room clean, had no information about room service in the room so had the menu read out to me over the phone - not grear

Business Self

10/10

Exceptional

25 Jan 2026

Ruby

Friendly staff nice clean fresh bedding , great breakfast would def recommend

Partner

10/10

Exceptional

19 Jan 2026

Sarah

The reception Tonia, was such a lovely lady very welcoming and make sure we are okay.

The breakfast is excellent plenty choices to choose from

Would stay here again.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Richard

Staff polite friendly, room clean and bed very comfy
Breakfast was grear.

10/10

Exceptional

15 Dec 2025

Jordan

Good breakfast and comfy room in an excellent location

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Lesley

Absolutely everyone went above and beyond, from check in desk, house keeping and the breakfast restaurant!
All staff were friendly, helpful and welcoming.
The room was ready early and we received a free upgrade, thank you! A beautiful room, cleaned perfectly, refreshed tea/coffees (with great choice) and a superb breakfast! Comfortable bed and a great walk in shower.
Cannot fault anything. Brilliant stay, will definitely be back.

Partner

10/10

Exceptional

07 Dec 2025

Blayne

Did nit have breakfast

10/10

Exceptional

06 Dec 2025

Pam

Clean room nice staff and good breakfast

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Blayne

Yes

8/10

Excellent

01 Dec 2025

howard

not very quick to check in and 1 x room had not been cleaned.....but changes made

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

Michael

We had to change rooms as the air con was not working properly. We ended complaining 3 times before we were offered an alternative room. This meant the first of our 2 nights stay we had no sleep which impacted on our whole time away. The staff were all very pleasant and apologetic and we were given 2 drinks vouchers as an apology. Unfortunately the only member of staff who wasn’t pleasant was the bar staff.

Partner

8/10

Excellent

20 Nov 2025

Heather

.

Partner

10/10

Exceptional

17 Nov 2025

Jack

Everything perfect, location amazing and breakfast was one of the best hotel breakfasts i’ve had, will defo be staying here as my go to for future gigs as a travelling dj!

Business Partner

10/10

Exceptional

05 Nov 2025

Dale

Hotel and staff really nice, one downside, the car park is extremely tight!

Business Self

10/10

Exceptional

05 Nov 2025

Sean

Staff were great and room was perfect. In a good location.

10/10

Exceptional

03 Nov 2025

Richard

NA

10/10

Exceptional

25 Oct 2025

Geraldine

Very friendly staff. Only one problem is that the bed is a bit too high.

Self

6/10

Pleasant

12 Oct 2025

Sarah

Stopped over to visit football club

Generally clean and welcoming however 0 level off the street to get lift to reception was a little smelly but tidy. Warm welcome at reception. Room again clean and tidy however, comfort of bed is different for everyone. Bed was comfy however the pillows appeared plump and soft (2each) however when we went to sleep, the pillows might as well not have been there. They went flat as a pancake and we had to keep folding them over for some height. It was too late to ask for more pillows.
If your car is a small SUV or bigger, please note, the car park is SO Tight around the corners and the spaces. There are signs up telling you this too. We saw someone in front of us with one of those large ranger truck things and it nearly got stuck trying to turn down one of the ramps.
The hotel itself is in a great spot for the centre and is right next to the train station.

Partner

2/10

Poor

05 Oct 2025

Stephanie

Unfriendly staff in reception, I said I’d paid already and she said it hadn’t been taken, was charged twice. Bad service wouldn’t go again

Leisure Self

8/10

Excellent

30 Sep 2025

Thomas

Good breakfast

Business Partner

10/10

Exceptional

29 Sep 2025

Andy

All good, visited for concert & football - great central location

8/10

Excellent

24 Sep 2025

Monica

Hotel was great, staff were great, breakfast was great, but the smell of the sewer or river, definitely not so great!

Friends_and_family Friends

4/10

Poor

24 Sep 2025

Phillip

Needs to be caveated that renovation work was taking place. On arrival the hotel smelled strongly of drains, not a great first impression. Room desperately needs updating, bed was very comfortable but room very poor in comparison to other 4 star hotel available in Leeds. No fridge, air conditioning barely worked.

Business

10/10

Exceptional

07 Sep 2025

Katie

Lovely comfy room

Bed was very comfy, all very clean, shower was wonderful

The only slight criticism is that you have to go past the gym to get to the elevators and it smelled really badly of sweat in that area

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Gary

Ideal for catching the Matchday Bus to Football

Had a great, short stay in the Hilton Leeds City. It was perfect for attending the football, as the Matchday buses to the ground were right across the road. We were upgraded on arrival, and Sachin made the experience very personal as he contacted us by text message within an hour of arrival to ensure everything was good for us. Common areas very modern, would definitely recommend.

Partner

6/10

Pleasant

31 Aug 2025

Makeda

Im a bit disappointed with this hotel, the staye of the room, linens, also breakfast. Its disgusting as at least normal standard is expected from hilton.
The worst thing was the rotating door was stuck on me in it trying to go out and nobody was arround to help me out. I was stuck there for good 10min and thankfully i wasn’t alone we had to use force and push the door to rotate and i got outm horrible

Business Family

10/10

Exceptional

30 Aug 2025

David

Very close to Leeds station and city centre. Excellent breakfast, good value for money.

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2025

Shaun

Always a great place to stay and easily visit Leeds.

Leisure Family

10/10

Exceptional

21 Aug 2025

Ian

Excellent hotel

Excellent hotel. Only bad point is the parking garage is so narrow, a bigger suv like the one I rented, took some maneuvering to get around.
The room is a bit too grey. It could do with more colour.

Partner

8/10

Excellent

18 Aug 2025

angela

Excellent hotel. The parking is not tor the faint-hearted. Roomed were all ok, breakfast was good. The smell in the ground floor was somewhat worrying. Almost a sewage hint to it, so quite off putting. There are roadworks directly outside the hotel, so not very welcoming, but appreciate that this is beyond the hotel’s control But all staff were great and would recommend

Leisure Partner

10/10

Exceptional

18 Aug 2025

Katy

Great hotel

Super friendly staff. Lovely room and really
Close to city centre and train station.
Fabulous

Friends_and_family Friends

10/10

Exceptional

14 Aug 2025

Linda

Good value for location

Excellent staff. Extremely clean room and bathroom. Great location

Partner

8/10

Excellent

13 Aug 2025

William

A standard city centre Hilton. Convenient, decent quality, clean and comfortable. Nothing particularly special. Car park is interesting with very tight turns indeed to move between floors, not for the faint hearted!

Leisure Partner

8/10

Excellent

03 Aug 2025

Alison

Cleanliness could not be faulted. The bed was very comfortable. I felt there was a lack of food choice after 10 pm and a member of staff was a little off hand when telling me what was available. Both lifts weren’t working when I was due to check out so I used the service lift. I was on the 12th floor. The kettle in the room didn’t turn itself off. A mini fridge would have been good to keep the water cool and not enough tea and coffee and milk was provided. Otherwise it was an excellent stay !

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Verified traveler

Great location

Lovely and clean, in a great location.

Partner

6/10

Pleasant

22 Jul 2025

Oliver

Aircon didn’t work.
Shower curtain railing wasn’t screwed in properly, leaving it loose and the middle part of the railing further down - causing water to escape.
Breakfast was lovely tho!

Leisure Partner

10/10

Exceptional

21 Jul 2025

Jamie

The hotel itself is so convenient for traveling and is directly in the city centre

the hotel room was really cosy and had everything I needed for my two nights stay

Breakfast buffet service was really nice with plenty of options to choose from

Maybe having a mini fridge in the room would be nice to keep items refrigerated

Leisure Self

8/10

Excellent

16 Jul 2025

Mona

The property was fine, we didn't realise there was road works just outside the hotel.

Leisure Friends

4/10

Poor

13 Jul 2025

Charlotte

room smelt of smoke. tried to make contact with the hotel and didn’t receive a response. as a non smoker the room was very unpleasant

Leisure Self

6/10

Pleasant

13 Jul 2025

Marcelle

You advertised free parking but we had to pay

Partner

8/10

Excellent

27 Jun 2025

Duncan

Good business hotel

A perfectly good hotel. The one irritation is the lifts which are slow and not sufficient for the number of rooms.

Business

10/10

Exceptional

22 Jun 2025

Joanne

The staff were fabulous. We were put in a assisted access room. Which we did not request. Lamps did not work. Our aircon did not work unfortunately and so i had to request a fan at 3am as too hot to sleep.
The maintenace team came to the room the morning after and could not fix the problem so we were moved to another room.
The aircon in the new room worked, yet the tv did not. Again we had maintenance take a look and it was not fixed.
At least we slept that evening.
The rest of the stay was good.

Partner

2/10

Poor

20 Jun 2025

Laura

Check in okay. No perks or anything offered at check in and no mention of Hilton honours.
Opening the door the room had a horrific smell. Like an old foist smell mixed with chemicals and generally state odour.
I called reception who said they’d send someone from housekeeping. On closer inspection of the room it had clearly not been cleaned. Dirty and hair on the bedsheets. Black hair handing from the chair and all over the carpet- I’m red. Something smeared all over the chair leather, mould and scum in the shower. Bed sheets not even tucked in.
After 15 minutes someone came from housekeeping, basically said there was nothing she could do, we can’t open the windows to air the room out so just call reception to get a new room.
Called reception and told them twice what house keeping had said. Clearly wasn’t listening as he just kept saying wait for housekeeping. Then hung up on me. Great.
Called back and was told they would try to find a room but couldn’t tell me how long it would take. Told them, as I had discussed at check in, I was in a rush and now had only 30 minutes before I had to leave the hotel for a black tie event. She said she still couldn’t let me know and they’d call me back. I asked her if I was suppose to start getting ready or wait? I was then put on hold for another 5 minutes and eventually given another room.
This one was marginally better and looked like it had actually been cleaned. Actually had a card in there to tell you who cleaned it…other did not.

Business

10/10

Exceptional

18 Jun 2025

Emily Jane

Staff were so friendly and helpful, especially at breakfast. Good location. Would likely stay again if I’m in the area. Only criticism is when you first enter the hotel, the air freshener in the lobby is far too strong. I have asthma and really found it hard to breathe. The “pleasant” smell was far too overpowering and actually smelt bad as a result. Less is more.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Emma

I was very impressed.
Big twin beds
Excellent breakfast
Overall quality

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Leanne McPhee

Great location, rooms are nice, big and you can open the windows. Refurbished decor throughout, doesn’t look great from the ground floor or outside but lovely hotel once you’re inside and a brilliant breakfast too.

Partner

6/10

Pleasant

07 Jun 2025

Anthony

Nice hotel. Great location from station. Breakfast 8/10. Staff training poor. Young staff need help to learn better customer service, bar skills, food service skills.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2025

Andrea

Amazing , good breakfast

10/10

Exceptional

01 Jun 2025

Colin

Excellent hotel, short walk to pubs , restaurants and shopping

Leisure Partner

10/10

Exceptional

08 May 2025

Verified traveler

Beyond your control was very early morning noise of trains.

Everything else was first class

Partner

8/10

Excellent

08 May 2025

Richard

Good hotel and good central location.
Beds were big and comfortable but asked for extra pillows and they never arrived.

Paid for parking at check in but they hadn’t processed it so couldn’t get out at the barrier and had to reverse up, park again and then go back to reception.

Could have been better.

Friends_and_family Friends

4/10

Poor

05 May 2025

Ellen

Air con in room didn't work, was so hot on the first night we couldn't sleep. The next day engineers tried to fix it on a few occasions, we were eventually moved rooms

10/10

Exceptional

04 May 2025

Steven

Nice hotel , great breakfast handy for Leeds station

Self

8/10

Excellent

29 Apr 2025

Geraldine

Friendly staff. Clean room and bathroom. but I found bed mattress too firm and didn’t get good nights sleep. Lovely breakfast

Self

10/10

Exceptional

26 Apr 2025

Nichola

.

Leisure Partner

4/10

Poor

23 Apr 2025

Andrew

Poor standard

The standard of decor and comfort was extremely poor for the Hilton hotel. Rooms were very tired and grotty, paint work and furniture poor much like a travel lodge.

Friends_and_family Family

8/10

Excellent

18 Apr 2025

janette

A great stay, the only problem was there were no towel rails, so we could not dry our towels. If you can’t dry them, you need new ones every day and that’s a huge waste of energy.
Other than that, a fantastic hotel

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Lorraine

Lovely stay, great location.

Partner

10/10

Exceptional

11 Apr 2025

Julie

Great city location

Upgraded to a suite which was great. Wet room, water really hot, comfortable bed. Within easy walk of the Leeds Armoury so great location. Friendly staff.

Partner

6/10

Pleasant

06 Apr 2025

Rebecca

Hilton Leeds city

It’s not a hotel a would stay in again, I didn’t feel safe as I woke up in the morning to screaming and shouting and fighting in the corridor. When exiting the building around 9am to go out for the day there was a young man passed out (drunk) in the entrance. It was not a pleasant experience.

Partner

10/10

Exceptional

04 Apr 2025

Olwyn

Spotlessly clean and very comfortable

Friends_and_family Friends

8/10

Excellent

30 Mar 2025

Peter

Don't book Hilton via Hotels.com

I put in a request for an early check in via the Hotels.com messaging app.

Upon arrival, the receptionist told me that they didn't receive it. I showed them the message in my Hotels.com app (which contained a \"we received your message and will get back to you shortly\" style confirmation) and she informed me that they don't receive messages from Hotels.com.

I find it strange that Hilton and Hotels.com/Expedia - two powerhouses of hotel travel, don't have a working communication system. But surely that is more likely than a Hilton staff member lying to a guest.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Keith

Excellent hotel right in the heart of the city. 5 mins from the train station. Lovely breakfast, nice rooms. Bar service was good too.

Friends_and_family Friends

2/10

Poor

26 Mar 2025

Tushar

The bathroom has hair. Piece of cleaning cloth was just left in the room. Staff did not respond well to the complaints.

10/10

Exceptional

25 Mar 2025

Kevin

Clean and quiet.

10/10

Exceptional

16 Mar 2025

Lindiwe Akhona

Being you Hilton

The stay was good , Hilton is always the best for me I dont have doubts when it comes to it .

Partner

10/10

Exceptional

22 Feb 2025

Andy

Andy from Nottingham

The room was comfortable, the staff were excellent and the parking facilities were spot on and we could leave the car there whilst we went shopping the next day. We hadn’t booked breakfast but we’re glad we added it because we didn’t have to eat again all day. All in all it would be my go to place for any Leeds trips

Friends_and_family Family

8/10

Excellent

20 Feb 2025

chris

Good location for city centre & train station.. ok value too.Decor was a little tired in places

Business

10/10

Exceptional

09 Feb 2025

Keith

Friendly Hotel.

Very clean and comfortable. Lovely, friendly staff. Good location. Desk was ready for replacing and bathroom sliding door wouldnt lock but made no difference to our stay. Would definitely go back there.

Partner