Crowne Plaza Leeds

8/10

Excellent

27 Apr 2026

Lee

Clean room, friendly staff

Self

8/10

Excellent

27 Apr 2026

Ian

All ok - the hotel is looking a little tired in places. It was very busy for this weekend, and there was a long queue for check in, and a few niggles but nothing major. (Water not replaced in the room, lack of the jacuzzi working, shortages at breakfast etc) - nothing too drastic but just could have been a bit better.

Partner

10/10

Exceptional

26 Apr 2026

kathleen

Great location, couldn’t fault anything

Family

10/10

Exceptional

23 Apr 2026

Susan

The room was so spacious and clean and the staff was so helpful and friendly.I can’t wait to go back

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Hiren

Nice hotel. Pool is busy so had to wait to get in. Rooms nice but a bit dated. Toilets in first floor really needed a clean! Breakfast was great and were the staff.

Family_with_children

10/10

Exceptional

22 Apr 2026

Jai

Great experience

10/10

Exceptional

18 Apr 2026

Lisa

Really clean room, very friendly staff, excellent discount in the bar as we had gig tickets

Partner

10/10

Exceptional

18 Apr 2026

laura

The staff were very helpful and friendly, the restaurant was excellent , very high stand of food and great service. Our room was comfortable however the bathroom could do with refurbishing but shower ok. The health club pool was nice but I didn’t like the shape , not suitable for lane swimming but perfect for a relaxing dip. The changing rooms could be improved with conditioner in showers and body lotion .A good location to explore Leeds and a short walk to train station.

Family

10/10

Exceptional

14 Apr 2026

Shadiya

Excellent family friendly hotel but with an upmarket feel. The staff were very welcoming and great with our children too. The pool was a big hit, excellent amenities. Our second visit and won't hesitate to come back again next time we are visiting Leeds!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Ghazala

Nice friendly atmosphere .
Nice clean room .

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Khusro

Staff were very helpful and the hotel was very clean

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jane

Would 100 percent recommend this hotel. It’s our second stay there and it’s as fantastic we remembered. It’s in a brilliant location, I cannot fault any of the staff, they cannot do enough for you. I was so pleased to see Yaszeer on reception again! He remembered us as we did him, I really hope to see him again on our next stay we are planning!
The breakfast is exceptional, high quality and lots to choose from.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

andrew

The room was spacious and clean, just what you need for a base for a family visit. The pool is small but nice, water not cold. The breakfast is fantastic, with a very good choice of hot and cold food.
The area is a modern office heavy area but with coffee shops and local tesco/sainsburys to grab snacks etc. About a 10 minute walk to the station/main shopping area.
Car parking is plentiful but is an extra charge to be aware of.
A great stay, I think our third, we will be back.

Family_with_children

10/10

Exceptional

11 Apr 2026

julie

Good breakfast quality products
Clean room
Attentive staff

Partner

8/10

Excellent

09 Apr 2026

Joan

Bteakfast was good, varied choice of food.
My only complaint is the lighting in the restaurant could have been a little brighter. I am not in for very bright lights but do like to see what I am eating.

Partner

10/10

Exceptional

03 Apr 2026

Paolo

Excellent hotel in Leeds for a short business stay
Staff very nice and helpful
Locate at walkable distance from the city center for enjoying restaurants and bars in the evening
Gym well equipped although quite packed

Business

10/10

Exceptional

03 Apr 2026

Iain

Good breakfast, decent gym, helpful staff

10/10

Exceptional

29 Mar 2026

Kirsty

Stayed here last night and really enjoyed our stay (2 adults 1 teenager) I’d originally booked a room with 2 queen beds but the hotel had double booked so they messaged me to stay would provide us with a complimentary drink per person for the inconvenience, when we arrived they had all ready sorted parking out for us & gave us a complimentary breakfast the next morning we also received 25% off food & drinks in the TAP BAR as we had the Leeds arena booked for the HOTWHEELS event.
It’s a 10 minute walk to the trinity centre & plenty of bars along the way if you wanna stop for a drink would highly recommend this hotel and will be returning in the future when in Leeds.

Family_with_children

8/10

Excellent

27 Mar 2026

Shana

It's a beautiful hotel. However I booked a hotel with a pool specifically for my daughter and kids are only allowed in the pool from 8-6. I would have liked to be able to swim with her in the evening since it is why we chose this hotel in the first place. Also the sheets are not smooth and are bumpy from not being the best quality and I expected nicer sheets.

Family_with_children

10/10

Exceptional

23 Mar 2026

Mehrdad

Nice and friendly staff. Good breakfast. Clean rooms.

Family

10/10

Exceptional

23 Mar 2026

lisa

Lovely staff got a room upgrade for free. Lovely spacious room with fridge. Clean and tidy. Car park was very handy and was only short walk from Leeds city centre

Partner

10/10

Exceptional

22 Mar 2026

David

All good no complaints at all will stay there again and spread the word.

Partner

10/10

Exceptional

15 Mar 2026

Susan

Fantastic hotel nice food and really friendly staff

Partner

10/10

Exceptional

12 Mar 2026

Sunita

We were pleasantly surprised with this hotel. The staff were so friendly especially Donny at reception. Front of house can really make or spoil a stay.

The rooms were spacious and they accommodated all our guests with rooms close to one another which made it much more relaxed for us.

Parking was also included and breakfast which had a variety of options.

Would stay here again for sure.

Family

4/10

Poor

01 Mar 2026

Nick

Room excellent. Pool and spa area very dirty. Slow service at the bar. Took a long time to replenish hot food items at breakfast.

Partner

10/10

Exceptional

01 Mar 2026

Andrew

Staff definitely!! Yassa was the star of the trip , from the minute we arrived he couldn’t have been better, it shows when someone takes pride in their job and this guy was superb. Thank you

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Jay

All the staff were lovely, particularly the lady who checked us in.

2/10

Poor

26 Feb 2026

Lauren

The room we booked specifically stated there was a bath but on arriving the room we received did not have a bath and beware of the £18 car park charge that isn’t mentioned until you enquire. However, onsite parking is listed as an amenity.

8/10

Excellent

21 Feb 2026

Jenny

Rooms are clean, staff are nice, convenient location

10/10

Exceptional

21 Feb 2026

Emma

Room was spotless, club lounge and snacks a great bonus.

Partner

10/10

Exceptional

21 Feb 2026

Julie

Staff were outstanding, especially Yassa on reception 100% best customer service I have received in a hotel! Your a star Yassa ⭐️

Partner

6/10

Pleasant

15 Feb 2026

Nahar

Staff at reception (Yaseer) were super friendly and helpful. Room was great and spacious. Hygiene was good.

Leisure Family

10/10

Exceptional

01 Feb 2026

Viv

Room spotless. Great service from everyone

10/10

Exceptional

28 Jan 2026

Darren

All of the above

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

Ceri

I've stayed here before and it was wonderful. However, this time I was a bit disappointed. Reception staff were wonderful. However, the spa staff were not as nice. Their general cleanliness didn't seem to be there. Phones wouldn't connect for room service. Just seemed to have lost a little bit of the quality that it once had.

10/10

Exceptional

24 Jan 2026

Stephen

Yes to both

Leisure Self

10/10

Exceptional

19 Jan 2026

John

Rooms and common areas very clean. Staff were fabulous

Leisure Partner

10/10

Exceptional

18 Jan 2026

Nina

Staff welcoming, easy and fast check in with rooms ready early. Rooms comfortable with all amenities

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Matt

Great hotel, great staff, Titus and Georgio on the bar are great lads

8/10

Excellent

01 Jan 2026

Alex

Nice hotel for the

10/10

Exceptional

30 Dec 2025

Eyerusalem

Had a great time

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Adam

Overall nice stay, with a few minor gripes, housekeeping missed numerous items after first nights stay, no water, hot chocolate replenishment. Shower head fired off in all directions as it was old, booked queen bed but felt like a double as we had no movement space, hand lotion in bathroom full but unusable as nozzle gunked up and bottles secured to the wall. Club lounge was very nice and the waiting staff were very nice and attentive.

Leisure Partner

2/10

Poor

22 Dec 2025

Leon

The hotel room was good, the breakfast was average (overpriced) What was really disappointing is that upon checking out myself and my friend were told that we would have complimentary parking, however upin checking myy credit card the hotel had proceeded to bill my credit card, upon calling the hotel to check I was told by a rude manager that there has been a misunderstanding and that the parking charge would stand. Most unprofessional

Leisure Friends

10/10

Exceptional

21 Dec 2025

Michael

Great room, great hotel

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Jayne

Room was clean and comfortable except for being too warm. AC kept switching back to a higher temperature through the night, so we didn’t sleep well.
Breakfast was lovely and fresh with plenty of choice.

Leisure Family

10/10

Exceptional

14 Dec 2025

Helen

Bar staff were lovely, very helpful and reception were friendly and helpful

Partner

8/10

Excellent

08 Dec 2025

Carly

Clean room great staff breakfast was lovely

Leisure Family

10/10

Exceptional

05 Dec 2025

Anne

Lovely hotel staff were all so lovely and helpful too . Rooms very comfortable and full breakfast was very good

10/10

Exceptional

01 Dec 2025

Stewart

From check in to check out we had a great stay. Good sized, comfortable room, nice bar and a great breakfast. We did not use the leisure facilities

Leisure Partner

10/10

Exceptional

30 Nov 2025

Julie

Front of house staff
So polite and helpful, nothing was to much trouble

10/10

Exceptional

30 Nov 2025

matthew

Great Hotel , Yassier on th front desk was 1st class and very funny :)

Business

8/10

Excellent

28 Nov 2025

Gnanodini

Daily- refilling the coffee, sugar and milk satchets

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Neil

Great friendly staff. nice pool. great location. will defo go back,

Leisure Friends

10/10

Exceptional

20 Nov 2025

Jane

All staff were friendly and as helpful as they could possibly could be. However one staff member did stand out “Yasser” in Reception, who was truly unwell but was desperately trying to hide it, with the biggest smile. He was so helpful and understanding when I asked if it was possible for a “quiet” room as my son is autistic…. He gave us a great room. He was always so welcoming and easy to approach as we needed help navigating Leeds and getting advice about where to go and how

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Kin Yan

The room is clean. Mattress is comfortable. All the receptionist are nice. The swimming pool and sauna are good. Especially thank you Chipo's thoughtful arrangement. Her brilliant decorations of my room made my daughter had a memorable birthday night.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Michael

Great staff

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Mark

Clean rooms, helpful staff and health suite was an added bonus.

Partner

10/10

Exceptional

09 Nov 2025

Amanda

From start to finish our stay at Crowne Plaza Hotel, Leeds was 1st class, we were welcomed warmly at reception, we were treated impeccably while dining and looked after at breakfast, a truly fantastic visit thankyou all

Partner

10/10

Exceptional

08 Nov 2025

Joanne

Yasser on reception was very welcoming and helpful.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Danielle

Clean room, good location and helpful staff. Breakfast buffet was replenished constantly, it can get very busy so there may be a short wait for a table however you can wait in the lobby. The leisure center is good however when we were there the hot tub was not working.

Partner

8/10

Excellent

04 Nov 2025

Charlotte

At checkin failed to pre authorise payment card, which led to confusion ordering meal. My room number was taken but one of the servers then knocked on my door for payment with a card machine! No reminder of the free canapes or drinks between 5-7pm. There was a tiny message on a sheet of paper with the menu on on the reverse side. I was charged for my meal but I would have eaten & drunk for free. Annoyed

Leisure Self

10/10

Exceptional

02 Nov 2025

Helen

Very friendly staff, clean rooms, tasty breakfast and all in all excellent value for money!

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Isa

Very good service and kindly staff I recommand strongly.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Linda

Breakfast was fresh and tasty, the room was clean but dated and tired and the beds weren’t very comfortable.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Nicki

Excellent breakfast

Staff were very friendly and helpful. The room had drink stains on the wall and dusty skirting boards. Behind the bathroom door needed more attention when cleaning. All the pillows were very lumpy and the bed quite hard, slept ok. But everything else was really good. Very kindly, a later check out of 12pm was allowed, my daughter and I wanted to shop in Leeds. Breakfast was excellent! Well stocked, staff were efficient with tidying tables and quick turn around time for cooked food.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Zoe

Staff were super helpful and friendly, every one of them we met was great. Room was large but a little dated. Coat hooks and towel hooks were not provided. The pool was lovely though the changing area was a little worn out. Overall a great stay thanks to the super staff

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Sandra

Had a lovely night in the Crowne Plaza with family and friends, shopping swimming and relaxation

Friends_and_family Friends

6/10

Pleasant

26 Oct 2025

Anthony

The check in was very slow and there was a long queue of people waiting in. The 2 members of staff onthe desks clearly had a long list of questions which they were told to ask- is this your first visit to Leeds ? what is the purpose of your visit ? etc etc. The check in for each customer therefore took a long time at the busiest time of day, late afternoon. It would make sense to introduce a far swifter system in the peak hours of arrivals.

Self

4/10

Poor

19 Oct 2025

Ian

The only thing that let the stay down was the check in. There weren’t enough staff for the amount of people queuing and one of the two staff present didn’t seem to know what they were doing.
The bar staff were very helpful and efficient as were the breakfast team.
All in all a very good visit and will definitely stay again.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Tina

Ideally situated just a short stroll to the shops and restaurants. The staff were friendly and helpful and the hotel is beautiful. I got an upgrade to a suite, such a treat, it was just a shame that I didn’t have more time to make the most of it. I’ll definitely return next time I’m up in Leeds.

Self

10/10

Exceptional

28 Sep 2025

Frederick

.

10/10

Exceptional

27 Sep 2025

Denise

No shops nearby but within walking distance

Very nice clean hotel.

Friendly staff

Would definitely stay again

Leisure

10/10

Exceptional

27 Sep 2025

Bert

Business stay in Leeds

Great staff at reception - good information

Business

10/10

Exceptional

26 Sep 2025

Neil

Staff were without exception welcoming, courteous and helpful in the extreme. They spared no effort to assist with any query we had or request we made. They were admirably customer-focused , and clearly take great pride in providing guests with a first rate experience.Reception and bar / restaurant staff were excellent ambassadors for the hotel and the Crowne Plaza brand. The breakfast service was first class and very well managed. Overall, the hotel’s facilities were very good. We particularly liked the WiFi, the outside terrace adjacent to the restaurant, the car park and the swimming pool. The pool , however. is less accessible than we had hoped and understood it to be. It does not have a hand rail at the steps which makes it very difficult for someone with restricted mobility to enter the water without considerable support from two or even three other people. Our son is disabled, cannot walk unaided and he needed me, my wife and his sister to assist him into the pool . Once in the water, he had a great time. An appropriate adaptation would be valued by families like mine. Aside from that challenge, we had a wonderful stay due in large measure to an outstanding staff team. Lauren at Reception could not have been more helpful and we greatly appreciated the arrangements she made to provide us with two adjacent rooms which were better and more suitable , given my disabled son’s needs, than the rooms originally booked.

Leisure Family

10/10

Exceptional

24 Sep 2025

Dan

Nice hotel. Lovely staff

Great hotel. Just didnt get interconnecting even though thats what I booked

8/10

Excellent

22 Sep 2025

Wendy

Staff very happy to keep you happy

Leisure Partner

10/10

Exceptional

21 Sep 2025

Kerry

Great location, superior staff that went above and beyond.

10/10

Exceptional

19 Sep 2025

Sylvester

The staffs are friendly

Partner

10/10

Exceptional

15 Sep 2025

Riad

Great hotel

The welcome was really good, nice and easy parking. Restaurant was good for evening meal and breakfast.

Partner

8/10

Excellent

14 Sep 2025

Margaret

The sink in my bathroom was badly cracked & I feel unhygienic .
No tea bags available in my bedroom except peppermint so I took some from the breakfast bar downstairs. Everything else was fine in fairness

Leisure Family

10/10

Exceptional

12 Sep 2025

Kelvin

Customer service

10/10

Exceptional

07 Sep 2025

Bobby

Above and beyond, even after the stay.

Staff excellent, breakfast wide selection, pool sauna and steam room! All worth the price will 100%stay here again and recommend to anyone wanting a good quality stay Leeds

I left some items behind by accident and they have been very helpfull arranging it back to me 10/10

Friends_and_family Friends

8/10

Excellent

04 Sep 2025

kevin

Staff very friendly

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Craig

Great Hotel

Servive very good, staff excellent, great facilties and fantastic breakfast.

Partner

10/10

Exceptional

02 Sep 2025

John

Staff were fantastic.
Both in reception and TAP restaurant

Leisure Family

2/10

Poor

02 Sep 2025

David

No Empathy

No empathy applied when asking to move our dates due to a fam ill y pet medical emergency

Partner

8/10

Excellent

31 Aug 2025

Acharya

We really enjoyed our stay. The location is quite convenient. The club lounge access was quite nice and a welcome surprise. We enjoyed the pool and steam/sauna. Lots of areas around the first floor to just sit back and enjoy. The buffet breakfast was basic but no complaints. The staff were trying to manage the huge numbers to the best of their ability. Our room wasn’t cleaned until a few repeated requests plus my husband found the bed really firm and didn’t sleep well - but these were the only negative aspects to an overall good holiday!

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Natalie

Amazing hotel with great location.

Leisure Family

10/10

Exceptional

26 Aug 2025

Dean

5star

Everything was perfect will definitely return

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Gary

The shower did not have very good water pressure, but was passable. The room itself was fairly clean and of a decent enough size, beds were comfortable and clean. Aircon was available in the room but was also not particularly powerful. The window did not open properly, so there was no way of cooling the room naturally either.

I was severely disappointed at the lack of vegan options for breakfast, there were no non-dairy products available apart from a couple of plant-based milks, so no yogurt or non-dairy spread for toast. The 'fruit salad' option was some orange and grapefruit segments and watermelon pieces. The hot breakfast options were limited to baked beans, hash browns and mushrooms.

If you are vegan and plan on staying here, I definitely recommend that you save money by not adding breakfast to your booking. I suppose I should have researched this aspect before booking, but most of the other big chain hotels have significantly more vegan options available and I presumed this would be the same for Crowne Plaza.

Staff were helpful and friendly, so no complaints there.

All in all, it was an okay enough hotel for somewhere to sleep after a long day at the Leeds music festival, but I would hesitate to book a stay there again unless there were no other options.

Leisure Family

10/10

Exceptional

21 Aug 2025

Lyn

We had a great stay and enjoyed the breakfast. However, we had a concern about the key card, which sometimes doesn’t work, which can be inconvenient.

Leisure Family

10/10

Exceptional

21 Aug 2025

Sonia

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was smooth and quick, and I was even given helpful recommendations about the area.

The room was spotless, beautifully decorated, and very comfortable. The bed was like sleeping on a cloud, and I really appreciated the little touches—plush towels, quality toiletries, and a well-stocked minibar. Everything felt fresh and well-maintained.

The amenities were excellent as well. The pool was also well-kept and a perfect way to unwind.

What truly stood out was the service. Every staff member I interacted with was warm, professional, and genuinely cared about making my stay enjoyable. They anticipated needs before I even asked, which made all the difference.

Overall, this hotel exceeded my expectations in every way. I would highly recommend it to anyone looking for comfort, excellent service, and a memorable stay. I’ll definitely be coming back!

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

Daniel

Quality hotel, need to pay to park

Room was great, front desk were lovely, breakfast staff and spa staff were great. Barman took a dislike to me, not sure what i did but overall really nice hotel.
£18.50 per night to park the car is a bit steep though

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Martin

Lovely stay, as usual. Friendly staff.

Leisure Family

10/10

Exceptional

18 Aug 2025

Paul

Great stay

Super friendlt staff, excellent room, comfy beds, super clean. Great value!

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Katrina

Perfect stay

Amazing 2 night stay. Very comfortable, clean and accommodating. All staff were very friendly. We recommend booking room with lounge access, this was a nice little treat we didn’t expect, with free bar between 5-7pm.
Good location, only a 10 min walk into the city.
Overall great experience !!
Thankyou

Partner

8/10

Excellent

16 Aug 2025

Sian

A great stay

Beautiful reception area, friendly staff. Room was lovely and clean. We used gym and pool facilities which are great. Breakfast has good choice.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Deborah