Embassy Suites Phoenix Airport

United States , Phoenix Area - AZ
PHOENIX, 2333 East Thomas Road
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100 reviews shown

6/10

Pleasant

27 Apr 2026

Elias

It was an ok stay

Friends_and_family Family

4/10

Poor

23 Apr 2026

Albert

hotel is an old embassy suites that has been run down. They are trying to slowly renovate the rooms, but they need a LOT of work. Building and rooms need a lot of maintenance. Staff on the other hand was actually AWESOME to deal with and very helpful.

Partner

2/10

Poor

22 Apr 2026

Shane

They canceled my room even though on my end it still said booked and had no vacancy

Self

2/10

Poor

22 Apr 2026

Alanna

Staff was nice, but the location was very sketchy, people yelling and the property was extremely run down. We checked out an hour after we checked in.

Friends_and_family Friends

2/10

Poor

19 Apr 2026

Shealtiel

I had no hot water for two days

Friends_and_family Family

4/10

Poor

19 Apr 2026

Keely

There was random hair and toilet paper on the bathroom floor upon arriving to my room. The re was stains and burn holes on both beds white bedding. There was an unknown fluid stuck on the armor and table/counter tops like nobody has wiped down in years. There was no soap to wash our hands. The sofa and chairs were covered in gross looking spots I didn’t feel comfortable sitting on them without laying down a towel. From the outside the hotel looks nice and so does the pool area however during my stay the pool was filled with debris and the hotline water was yellow and also filled with even more debris (so I didn’t even get to use those). This hotel isn’t worth 60$/night let alone the 128$/night I spent. It is filthy in the rooms. But a pretty courtyard

Friends

2/10

Poor

18 Apr 2026

Blake

This was, by far, the worst place I have ever stayed. It was filthy with cigarette burns everywhere and mold and peeling paint in the bathroom. Both the exterior screen window and the balcony screen door had been pried out of their frame before and sloppily re-set. Absolutely repulsive. I stayed one night because it was already when I checked in, but then escaped to a real hotel immediately in the morning.

Self

4/10

Poor

18 Apr 2026

Emily

I e machine was far away. Not so good part of town. Old hotel, seems like they were doing some work on the plumbing.

Partner

6/10

Pleasant

17 Apr 2026

Norma

So I've been living here for 3 months our HOT water doesn't run everyday , we're lucky to have it twice a week . Sometimes our water is turned off a whole day toilet fills up with poop. This is very unsanitary .

On the other hand Shevit who works in the office in the morning is fantastic , she listens to our problems professional always has a smile , try's to get results. April I think she's the manager is also Great , helpful, professional but can get a little loud. I'm not sure about this other lady's name but I think she supervisor of the maids. She is very rude not helpful treats us customers like were trash, for instance :i oat my room in advance for weeks this lady will sometime come barging in the room asking are we staying really ! Look at the schedule woman or can she read? Also the chairs in my room are old and worn out , she was passing by one day i ask her can we get new chairs she didn't acknowledge me kept walking and said \"Wr don't have \" she could have stopped to llook at them and said something like I'll check right.

Family_with_children

4/10

Poor

17 Apr 2026

John

This hotel is just being taken over by the Motel 6 group of hotels. And I just have to say that perhaps they should take the time from renting out rooms here till they do some serious remodeling of the rooms. As the carpets, furniture and fixings are so dilapidated and worn. The paint and the bathrooms are more like a truck stop on an old hwy road out in no man’s land. The water never got hot ever. This place they took over looks more like a crack house than a crack house. And all I could think about ia what may have been going on in these rooms prior to my stay all the many years before. It was awful and gross to say the least. They truly need to put some considerable money into this property. As it’s falling apart from the inside out. It’s nasty and disgusting. And yet with a great deal of money and time it has the potential to be truly something nice and good. But put some paint on and some new carpets and new lite fixtures and redo the showers and tubs and spray wash all outer surface area sidewalks, pools area, elevators, the likes. Fresh paint throughout this place inside and out.
It’s ruff truly ruff and pitiful at this stage to date.

Friends_and_family Friends

2/10

Poor

16 Apr 2026

wei

The hotel is in bad shape. And they did not return my deposit of $50 dollars

Self

2/10

Poor

15 Apr 2026

Cheryl

Holes in end table, trash still in waste basket, carpet stains from entrance through to the bedroom. Original furniture, curtains and carpet from the eighties. Wallpaper peeling. Several outlets did not function. Very sketchy place, did not feel safe. Don’t believe the pictures online.

Family

2/10

Poor

12 Apr 2026

Kelly

There was a ton of block mold in the bathroom and there was no hot water so I had to take a cold shower and they failed to disclose that they didn't have hot water when I checked in. Absolutely unacceptable! This place was terrible.

Self

8/10

Excellent

12 Apr 2026

Stephen

The property was quite noisy many strange individuals, including homeless people running around, begging for money

Self

6/10

Pleasant

11 Apr 2026

cindy

Property in need of some TLC. very dirty outside areas -trash, etc. Interior room furniture in need of repair (chairs).dings in walls, etc. Although property non smoking several people smoking outside of rooms, on stairwells, etc that was brought into room via AC/vents. No toiletries in room , elevator and fitness center closed

Partner

2/10

Poor

11 Apr 2026

Josey

The hotel is a “studio” as well and the local low lives stay there. Drugs, loud, dirty, unsafe. Do not stay here.

Partner

8/10

Excellent

10 Apr 2026

Jose

Much nicer than expected

Partner

2/10

Poor

09 Apr 2026

Amy

I felt very unsafe. There was dog feces in elevator and hallway. It smelled everywhere of urine. My door key never worked. Even getting 2 card keys. I want a refund. I left the property. The one good expercience was having my deposit back. The establishment would not give a refund stating i would have to get it from Hotels.com
I attempted to chatting with chat help and had no resolution as the customer service stating diconnection only to pop up and then ended out communication.There was not one clean area. Parking had some very sketchy vehicles with dust on them ( looked abandoned) and broken windows.it looked as if there was no cleaning service. Many hotel doors looked damaged with bend doorknobs, wood missing from door.

Self

2/10

Poor

09 Apr 2026

Petr

I was assigned a room that was not prepared for guests. The bed had no linen, the room was dirty, and the bathroom had no basic toiletries like shampoo. Concerningly, the fire alarm had been ripped from the wall. I didn’t stay. I would not feel comfortable recommending this hotel to anyone.

Self

4/10

Poor

31 Mar 2026

Abby

Very dates, hookers leaving as we were arriving with our kids. Room was somewhat clean but not great.

6/10

Pleasant

30 Mar 2026

Randy

Parking was easy. The conditions on the interior were bad. There was dog excrement on the sidewalks, elevators were dirty.

Partner

2/10

Poor

28 Mar 2026

Jeffrey

Very gross! Smelled like vomit.

My fraternity was cleaner.

Family_with_children

2/10

Poor

28 Mar 2026

Estela

This place is so gross. Walking into the lobby weed smell. Rooms smell horrible even tho its a \"non smoking room\". It still smell like an ashtray and like mold, everything was dirty and old looking. Loud people outside with the \"security\" guy. Beds.... One was hard as a rock, the other one sank to the floor. Don't be fooled with the nice pics of this nasty place. I'm so grossed out. When I checked out.. they didn't bother to ask how was my stay. I'm sure they knew. This place needs to be closed down.

Partner

8/10

Excellent

26 Mar 2026

Lawrence

Easy, yes. Secure, my car was not bothered. But I didn't feel it was that secure. Not the best part of town, and a lot of foot traffic in that area.

Self

6/10

Pleasant

25 Mar 2026

Norma

Pool is akways dirty , I never see anyone cleaning the pool.

Family_with_children

2/10

Poor

24 Mar 2026

dexter

The place didnt have a telephone in the room i stayed in the floors had big stain spots floors had a odor the furniture had bad odors in them cigarette buds was in my room the microwave was rusty on the inside the elevator didn't work on one side of the hotel the floors in the elevator that did work was nasty n dark the shower n bathroom was filthy broken boards in the bathroom a terrible experience I would not recommend any one use this facility the staff at the front desk was nice Thanks

Business Family

4/10

Poor

24 Mar 2026

Karen

The staff was fantastic but there was no hot water either morning and things were not terribly clean. The pool is nice but it was freezing cold.

2/10

Poor

24 Mar 2026

Kandy

No AC… was told they couldnt turn it on because it was winter.
Pretty sure this is a “hourly motel”

Self

2/10

Poor

24 Mar 2026

Tarcia

False advertisement- dirty rooms, no housekeeping, limited towels, no pool towels , pool was dirty and green, hot tub not in service , stated continental breakfast there was none.

Partner

4/10

Poor

24 Mar 2026

Samuel

Staff was nice but the hotel was trashy. I’d avoid if you have the means to do so.

2/10

Poor

23 Mar 2026

Melodie

Arrived late at night and the hotel denied we had a reservation. Ended up driving nearly 3 more hours before finding another hotel.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

James Austin

Had an issue with Expedia not booking my room after my package deal! This stay was booked up and not able to accommodate my room, to no fault of their own. The office attendant Harvey was great, helped me get lined out for another place!

2/10

Poor

23 Mar 2026

Jessica

The rooms weren’t clean beer bottles under cabinets , chunks missing from the couch and also had a bunch of dirt and debris in it, stains on the carpet , food on the carpet, hair in tub, gaps in the door, couldn’t use balcony due to safety reasons , balcony door didn’t shut properly,elevators didn’t work , hot tub didn’t work, rooms smelled like old cigarettes, the property was all around nasty . Needless to say my family and I left

Family_with_children

2/10

Poor

22 Mar 2026

Michael

Room was dirty, hotel needs serious renovation. It seems like its being done but it probably should be shut down while it takes place

2/10

Poor

22 Mar 2026

Jose

Not good starting with checking in had us waiting exactly at 3pm and had a super long line and only one staff member checking everyone in and in room we never had cold water to shower water was always super hot. We only stood there one night and left the following day couldn’t stand not taking a shower with super hot water when the outside temperature was 107* we will request our refund immediately.

Partner

2/10

Poor

21 Mar 2026

Adelaide

Bad smell, bad service. Room was huge!

Family_with_children

2/10

Poor

20 Mar 2026

Briana

Feet were black. Literally. No sheets. Nothing clean.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Michael

It's a hotel who's clean. The staff was very friendly.
And it was in a good location to productively go to the solar wind summit of 2026

Business Self

8/10

Excellent

18 Mar 2026

Amanda

clean room. view was nice.

Family

2/10

Poor

17 Mar 2026

Sarah

I arrived after travelling internationally with two children to find out that the motel cancelled my reservation because they “ could get more money from other people” I showed my confirmation from Expedia and the guy at the front desk said well call Expedia so I did and they called the front desk but the guy refused to answer the first time Expedia called, he answered the second time and ended up saying all he could offer me was a room for twice at the price I had initially booked for he then hung up on the Expedia representative. We overheard him on a phone call with his manager who was saying it’s money over people. We heard other people having similar experiences at the front desk. We heard the man offer Some people better rates if they gave promised to give him a good review. This was a horrible experience and I would not want anyone else to ever go through it. Please don’t consider staying at this property.

6/10

Pleasant

17 Mar 2026

Ryan

The place was not very clean. All sorts of riffraff was staying there making all sorts of noise all night long. And they never returned my deposit.

2/10

Poor

17 Mar 2026

Anthony

March 16, 2026

Subject: Formal Dispute and Refund Request – Motel 6 Booking

To Whom It May Concern,

I am writing to formally dispute the charge of $100 for a hotel stay that I booked through Expedia using Affirm financing due to my flight back to New York City being cancelled because of severe weather conditions.

Because of the unexpected cancellation, I urgently needed accommodations and could not afford the additional nights at my previous hotel or the extremely high airline rebooking costs. I therefore booked a stay at Motel 6 through Expedia.

Unfortunately, my experience at this location was unacceptable and far below basic health and safety standards.

Before arriving, I called the hotel and was informed that early check-in would be available. However, when I arrived, I was told the room was not ready and I was forced to wait in the lobby for nearly two hours. During this time, the staff would not even allow me to use the restroom.

At approximately 3:00 PM, the receptionist stated that the room was ready and collected my information. At that time, I was suddenly informed that the water in the room was not working. This was extremely frustrating because this information was not disclosed while I was waiting in the lobby for hours.

Once I entered the room, the conditions were disturbing. The room had a very strong odor and was extremely dirty. The carpet, stairs, walls, and bed sheets were covered in stains and appeared unsanitary. I have photos and videos docum

Partner

6/10

Pleasant

16 Mar 2026

Doris

One elevator didn't work. It was an ok place to rest.

Family

2/10

Poor

16 Mar 2026

john

The room was filthy, stained sheets, I got bit by bedbugs. I had to change my plans because I couldn't stay there one more night

Self

2/10

Poor

16 Mar 2026

Md Sharif Ahmed

I couldn’t even stay. I booked through hotels.com and I already paid for my stay. Motel 6 sold the room to someone else without letting me know. I arrived at the property and they said they cannot help and to find room somewhere else. I had to pay $108 extra to book a room immediately to an another hotel. This is very disappointing.
I trued to contact hotels.com immediately both via a call and live, both the way was too much waiting time at least 50+ minutes waiting time. This is the worst experience I have ever had. I will never book a hotel from hotels.com to motel 6. Customer service should be much much better and convenient for the customers.
The staff of the motel 6 were very rude and aggressive.

Business

2/10

Poor

15 Mar 2026

Kabrea

Do not stay here. You will regret it. It is dirty, unsafe, and not actually a motel at all

Partner

2/10

Poor

15 Mar 2026

Monica

Terrible. During the two days we stayed there, we couldn't shower because the shower had no water; the sheets were visibly stained, the cleanliness was poor, the sink was clogged, there was very little toilet paper, and they do not provide daily housekeeping. When we requested repairs, they did nothing and didn't offer to move us to a different room. The man at the front desk was very rude—he even kicked us out of the hotel. Check-out extremely early. We wouldn't go back there even if it were free.

Partner

4/10

Poor

15 Mar 2026

Andrew

Property was nice but the room was unclean and smelt like smoke

Friends

2/10

Poor

15 Mar 2026

Rodolfo

Couch was damaged very bad , The sad thing is that I notified the manager, The same day that I checked in , And I was there 3 days, and they never did anything about the couch

8/10

Excellent

15 Mar 2026

Brian Motohiko

The good. Price is decent. The walls are concrete so it is super quiet between rooms. Plumbing works. A/C is the best. Rooms are very very big. The downside. It is very dated and run down. Everything you see in old 70s motel is what you see here. It’s old. It has that old Reno smell. The guests here are a bit… not bad but just… ya know. Would I stay here again? Maybe. I did sleep very very well.

Self

6/10

Pleasant

14 Mar 2026

Sarah

It wasn’t the cleanest but it IS a motel 6 so ⭐️⭐️⭐️/5

10/10

Exceptional

14 Mar 2026

Robert

Clean room, nice kitchen. Bathroom needed some maintenance. - shower door off track, shower head very loose, toilet set at an odd angle. I placed the door back on track and tightened the shower head but did not touch the toilet

Friends

2/10

Poor

14 Mar 2026

Shannon

Charged me additional charges but when questioned about it they said they didn’t charge me that and the place had a foul smell. The pool was filthy. The elevator didn’t work. They had holes in carpet and attempted to patch it. Dirty pillows and sheets, slept on top of the blankets. The shower had no hot water. Floor of shower was DISGUSTING! The room smelt as if I had been in a house of a former chain smoker who lived there for their whole life! No large trashcan in room. Only one remote but two TVs…. Definitely don’t recommend! The guy at the desk tried to have me do a google review so he could make some kind of commission off it before we even saw the hotel room….

Partner

2/10

Poor

14 Mar 2026

Jackson

Room was terrible place was filthy lady at front desk looked drugged out.

4/10

Poor

14 Mar 2026

Marissa

The photos online make the place seem much nicer than it is. The rooms are a bit run down, theres no shampoo or conditioner provided, the pool looked dirty, the elevators were broken, and questionable characters frequented the area. It said no smoking on the property but it regularly smelled of different types of smoke around the lot. Theres not any usable WIFI despite jt being advertised. I wouldnt stay here again. They also under-refunded my deposit.

Friends

8/10

Excellent

13 Mar 2026

Elizabeth

The carpet and the furniture could have been in better condition but I felt safe and everyone was pleasant.

Partner

6/10

Pleasant

13 Mar 2026

Leah

The room was so nasty and smelled like cigarettes…the staff was so sweet tho.

4/10

Poor

13 Mar 2026

Florence

Dirty rooms, pool was not usable due to dirt and debris. Jacuzzi was marked as in repair so that was also unable to be used. There was a hole punched through the bedroom door. Bedroom door had hinges that were not attached. Torn carpet dirty carpet. No in-room coffee or hair dryer.

Family

2/10

Poor

12 Mar 2026

CHRISTINE

Pool looked okay. The rooms were poorly cleaned. Lamp shades were majorly crooked. Single seat in the living room had stains+++ on it. Was afraid to sit in it. Worried about what the stains were!! Large one foot dark stain on the rug in main living room. Blood vs other?? Very out dated and dark. Other patrons were not of the normal standard of living. Did not feel save in room as the patio door did not lock.
Lady assistant manager offered a full refund as we were not comfortable nor felt safe. We took 10 min to figure out what we should do and find another hotel ASAP. Then took another 15 min to find the lady assistant manager to get the refund. We were denied the full refund from male manager stating we spent 30 minutes in the room and therefore they will charge one night accommodation.

Partner

4/10

Poor

12 Mar 2026

Eric

The front desk person informed me they just had a murder on the property moments ago and did I still want to check in. Apparently police had arrested the shooter and I was tired so checked in and went to sleep. Lots of sketchy characters and rooms under remodel but no major problems. Pool wasn’t clean.

Family

4/10

Poor

11 Mar 2026

Marcela

Very old and run down, carpet damage, staples exposed so don't walk without shoes, wallpaper falling off, foul order, furniture falling apart. Elevator was dirty, trash overflowing on property. Lack of cleaniness in room as well, hair from previous guest in shower and sink area. Cheapest option during busy travel time in Pheonix, large room was the only plus.

Pet

4/10

Poor

11 Mar 2026

Tammie

The parking per a resident who had been there for two months said there had been a few break ins in the back of the building parking area. I parked along the side but was suspicious of a few people sitting in their cars as if they were waiting for someone or something

Partner

2/10

Poor

11 Mar 2026

Janine

The lobby floors are cracked, looks nothing like picture. Rooms are worse. They smell horrible, the carpets were wet and the shower did not work. Do not stay here. Severe misrepresentation of what you are getting.

Friends_and_family Family

4/10

Poor

11 Mar 2026

Arthur

Yes

Self

2/10

Poor

10 Mar 2026

CINDY

Room carpet was disgusting, massive stains. Furniture was gross stains everywhere. Bathroom tub had hairs and pubic hairs.. No coffee..
My mom had heart procedure at a heart hospital 2 blocks away, hospital called it a homeless hotel. People where coming and going all through the am hours. Which we could hear because our room was right next to an iron gate that creaked opened and slammed closed every time..

Family

2/10

Poor

10 Mar 2026

Lauren

If I could give this place zero stars I would. It was the worst hotel I ever stayed at. We arrived late from the airport. Upon arrival I was greet

8/10

Excellent

09 Mar 2026

Mark

Nice property and room. Shampoo and Tissues were not supplied which is unusual in my experience.

Friends

2/10

Poor

09 Mar 2026

Sharae

This weekend was packed in Phoenix and they released my rooms after they were reserved. My sister was handcap and i had my senior dad with me and we had to stay in our vehicle because there were no rooms avaliable

Family_with_children

2/10

Poor

09 Mar 2026

Kathryn

There were cockaroaches everywhere and the room looked dirty and the beds looked very old and dirty. The TV did not work and there was no remote. The phone was not connected to the anything it was a fake phone. There was questionable substances on the couches and in the sink. There was hair all over the shower.

Partner

4/10

Poor

08 Mar 2026

Betty

The nicest thing I can say is that it’s not the worst place I’ve ever stayed. Of course, 20-some years ago when I was young and foolish, things like cleanliness, safety, and curb appeal didn’t matter as much to me as it does now. Look, I know I chose a Motel 6. My husband and I needed a place to lay our heads for a quick night’s sleep after a long, delayed flight. We honestly didn’t think it would be that bad. But we were wrong. It was that bad. We were prepared to eat the $$ we paid for the room and go sleep in the car. The room, which is was spacious, smelled like weed and body odor. The walls were swollen in places and the bathroom ceiling was moldy. We found two electrical outlets that worked. The one beside the bathroom sink did not, so after my Luke-warm shower I dried my hair in the “kitchenette.” Our vista through our first-floor window included piles of glass bottles and some old, discarded towels. All of this could be dealt with, but the property just felt greasy and unsafe. If I had been traveling solo or without my husband, I wouldn’t have even exited my car. The bright spots? The sheets looked clean, I didn’t get any type of infestation, and the front desk staff were incredibly friendly and welcoming.

2/10

Poor

08 Mar 2026

Samuel

First room didn't have a shower curtain and smelled like a dank locker.

Second room still smelled dank but at least had a curtain. Then the water would not turn off all night. One of biggest POS hotels I've ever stayed in. Avoid this like the plague. Well, you might catch a plague here so best of luck.

2/10

Poor

08 Mar 2026

Zach

Where do I begin? Checkin was interesting. People who were clearly on drugs kept yelling “you’re **** hot” to each other by the reception desk. We walked to the elevator to get to our room…out of order. We took the stairs to the third level and went into the room. The first thing we noticed was all the sticky stuff on the table. Aside from that, the kitchenette sink wasn’t even mounted in and it dripped the entire time, the box springs had no covers and all you could see were stains, there were burn marks on the wall and table between beds, mold growing on the ceiling in the bathroom. We then went looking for the ice machine but couldn’t find it. Another guest told us where it was, then said we (my thirteen year old son and I) shouldn’t be on the first floor because it’s “incredibly dangerous.” That’s pretty comforting!

We heard stuff all night long, took showers that didn’t get hot, and never went to the pool which was dirty and had the same trash in it all four days we were there. Hot tub was out of order, as was the fitness area. Overall, I can’t believe they are passing code. Please stay away, especially is you have kids.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Lorna

dog piss spots throughout unit. smelt like in a litter box. door was unlocked before using key

Self

4/10

Poor

08 Mar 2026

Iracema

We end up leaving the hotel.

Everything was provided but needs a really good upgraded/remodeling especially the electrical, such as the switches, plugs, lamps and where the plugs were located. The furniture and the carpet also needs to be replace asap.

The room was clean, had its towels, toilet paper, the linings/sheets seemed to be clean, but we had a hard time with plugs as they were located away from the beds and some didn’t work. Was having a hard time to connect my son’s nebulizer. The lamps were missing the lights bulbs and the switch from the entrance didn’t work and the one of the room when turning on the light was flickering.

But definitely the carpet/sofa has to be replace as it smell like moldy and probably clean the a/c ducts. As soon we walked my son started to cough a lot and sneezing and couldn’t breathe well. So we end leaving the room and went somewhere else.

I do want to Thanked the gentleman in the front desk. He was very polite and listened the reason why we couldn’t stay.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Becky

The staff were great nice and helpful! The room was like a small apartment for a great price, and parking was really convenient. You always felt safe as the security and front desk knew exactly who was and was not suppose to be there.. I will stay again when I return to Arizona.. :) thanks for the great stay!

Self

6/10

Pleasant

07 Mar 2026

Juleen

Quick check-in. Old everything. Didn’t feel like a safe area. Several signs reminding us to bolt our doors for safety.

Partner

6/10

Pleasant

07 Mar 2026

Roger

You get what you pay for

2/10

Poor

07 Mar 2026

Erin Knapp

The room smells terribly of cigarette smoke even though it is a smoke-free very outdated, pool was dirty, I think this is a shoulder shirt

Self

2/10

Poor

06 Mar 2026

Moses

Cockroaches in the room

2/10

Poor

05 Mar 2026

Donna

The kitchen was not a kitchen but more of a bar area; refrigerator, microwave, bar sink, nothing else. The 2 rooms were some of the dirtiest I've ever seen. Black mold around the tub and corner of wall and you could tell it's up under the wallpaper. Filthy and stained torn carpets. The room phone was just a shell w/no cord.
One small bar of soap, no shampoo. The motel grounds ok, but walkways to rooms on ground floor were very dirty with spots of vomit, dog pee or what ever pee, food and coffee spills. Lobby was nice, clean and front desk attendants were nice. We were first given room 107, that was disgusting with cigarette smell and very dirty, so moved to room 110 and it still smelled pretty bad. I talked with 2 other people and they also said their rooms were very dirty and smelly. I would not recommend this motel to my worst enemy!

Partner

4/10

Poor

05 Mar 2026

Kevin

The person who checked us in was very friendly and helpful but the property was fairly clean but in very rough shape.

Family_with_children

2/10

Poor

05 Mar 2026

Rebecca

The room had stains all over the carpet. Room did not smell good. In the parking lot there was glass and a window smashed and shady people walking around. I didn't feel safe with my car parked in the lot. $50.00 Deposit was put on the room and when I checked out the man said it would credit back to my account and never was.

Partner

4/10

Poor

04 Mar 2026

Jackie

The room was very out dated and run down. The beds were terrible.
The staff member checked us in was really nice.

2/10

Poor

04 Mar 2026

Marty

I had high hopes for this location due to reviews and pictures of this hotel, but unfortunately it was not a good place to stay. There was blood on the walls in different areas, animal hair on furniture, crumbs on couch, burn marks in the bathroom. The people going in and out of this place looked very unsavory/ questionable. The property was dirty especially in the elevator and smelled of urine. We checked in, walked into the room and immediately asked for a refund. Thankfully, who I am assuming was the owner did not give any push back and made the process easy. He seemed very remorseful of the situation. I thought I was going to have to fight for the refund. They did offer to clean the room or even give us a different room but at that point, I was no longer comfortable and we did not feel safe.

Friends_and_family Friends

2/10

Poor

04 Mar 2026

Jason

Absolutely appalling. After paying hotels.com for two rooms, I arrived and the man at the front desk said even though I booked and reserved it, they had no rooms available. It was 11:30pm after I flew across the country from Florida earlier that day. So me and co worker were left stranded with no place to go, even though my credit card was charged. One of the most frustrating and worst experiences Ive ever had in my life regarding a simple hotel booking. Absolutely horrendous.

2/10

Poor

04 Mar 2026

William

Terrible

Partner

2/10

Poor

04 Mar 2026

Kirk

The experience was horrible. The staff was rude and I will make sure I never stay there again.

Self

2/10

Poor

03 Mar 2026

Sarah

Property and a not what picture and is quite sketchy . Property is not well kept . I also booked

4/10

Poor

03 Mar 2026

gia

Parking on the side of the building was ok. There were a number of people living in vehicles around the back though. The room hasn’t been updated since 1983, but the pillows were comfortable and the sheets were crisp and very clean. The property as a whole was pretty dismal and not at all like the pictures. Definitely not a 4-star property as listed on Expedia.

Self

10/10

Exceptional

03 Mar 2026

Baierj

It was very good .....no problem at all .....Nice people up the desk

2/10

Poor

02 Mar 2026

James

Room wreaked of old smoke. Room not updated since 1980s. Police helicopters hovered over hotel. Stains on pillow cases. Homeless looking folks sitting on property steps. Just a disgusting property. Never again.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Timothy

Staff was overworked and unfriendly at check in. Room was completely filthy, with stains all over the carpet, a shower that wouldn't turn off completely, and grime on every surface. Asked front desk for extra sheets for the pull out couch and they rudely told me that that was not their job, that I would have to wait for housekeeping in the morning. Room was right next to a metal gate that slammed open and shut all night long, preventing me from sleeping. Holy cow, this was the worst hotel I have ever stayed in. I will not be back!

6/10

Pleasant

02 Mar 2026

Mike

Not pleasant nor clean

2/10

Poor

02 Mar 2026

mary

Checking in was easy, getting into the room even though we got non smoking it smelled like smoke. We noticed all the cords to the t.V were missing. We did ask the front desk if they had any additional chords or switched t v he stated.No, I can refund your money and you can leave.I did tell him I wasn't asking for a.Refund just to accommodate my kids.He was not helpful whatsoever. And then in the morning, we asked for an iron, he stated, we only have one the whole facility. Again very rude and disrespectful

Friends_and_family Family

4/10

Poor

01 Mar 2026

Trevor

The things in the room themselves worked (lights, sinks, toilet). That's the positive.

The room itself was ruined in spot with a distinct lack of care. One of the walls and the front door were smeared with what looked like black paint or soot. A large patch of carpet in front of the bathroom was ripped up, exposing the floorboard. The carpet in the doorway of the bedroom was visibly patched. There was graffiti on the bathroom door and one of the dressers.

Other things that were spotty in their functionality included the Wi-Fi (it kept dropping out) and the shower head temperature and pressure.

2/10

Poor

01 Mar 2026

Ana Rosa Vargas de

The room was filthy carpets were stained nats in the room , mold in bathroom, water dripping in bathtub and this was after being move from a mold infected bathroom with the whole ceiling peeling

Friends

4/10

Poor

01 Mar 2026

Mildred

The entire hotel is in need of repair. And the evening manager needs remediation in customer service. The furniture in the lobby is run down and soiled. The first room they gave us was dirty, smelly, the safety lock was broken, and the lights did not work. There was a large bug in the toilet.. The second room was ADA, but just as neglected. The manager sent a \"maintenance\" person to inspect the room and told her to flush the toilet. Maintenance said the room smelled because the carpet was dirty. The third room was run down and the shower ceiling was decrepit. There was no shampoo or conditioner. The desk person was embarrassed for us. The best I can say is that the linens were clean and the bed comfortable.

Partner

2/10

Poor

01 Mar 2026

Alexis

The room was beyond horrible. It reeked of years old cigarette and pot smoke and was quite filthy. Burn stains on the walls, torn up carpet, I felt dirty just standing in it. One bed was rock hard, the other was lumpy and seemed to be broken. Perhaps the other rooms are nicer, or at least less horrible, but that’s not the one I got.

Self

6/10

Pleasant

01 Mar 2026

Sandra

Staff friendly

Partner

4/10

Poor

01 Mar 2026

Enrique

Yes soon as I walk in jimmy the cricket is jumping on the floor very poor cleaning