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Ortuella

Vizcaya - Bilbao · Spain

Plg Granada (Av. Bilbao), 1View location

8.4/10Excellent108 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.4/108.4
Condition8.4/108.4
Neighborhood6.2/106.2
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ortuella

The recently built Ortuella Hotel is conveniently located near Bilbao's best shopping malls, just five minutes from the Bilbao Exhibition Centre (BEC) and the Port of Bilbao (in Santurce). It's also a short 15-minute drive from Loiu Airport and 10 minutes from Bilbao city center.

The hotel offers 20 modern rooms, including two suites, two single rooms, and 16 double rooms, each with stylishly appointed en-suite bathrooms. Guests can enjoy a variety of dining options at the hotel's bar/restaurant, from a special tasting breakfast and snacks to daily menus, business meals, and customized group menus.

The restaurant also caters to banquets and celebrations in its comfortable and spacious dining area.

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With a stay at Hotel Ortuella in Ortuella (Valle de Trápaga), you'll be within a 15-minute drive of Port of Bilbao and San Mames Stadium. This hotel is 8 mi (12.8 km) from Guggenheim Museum Bilbao and 1.8 mi (2.9 km) from Museo de la Mineria del Pais Vasco.

Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Business facilities

Check-in and check-out

Check-in from 1:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Contactless check-out is available.
  • Special Instructions
    If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
    • This property accepts credit cards
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately EUR 4 to 14 for adults, and EUR 4 to 14 for children
    • Crib (infant bed) fee: EUR 10 per night
    • Rollaway bed fee: EUR 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Museo de la Mineria del Pais Vasco 2.7 km / 1.7 mi
Vizcaya Bridge 3.5 km / 2.2 mi
Playa de las Arenas 4 km / 2.5 mi
Monumento a Evaristo Churruca 4 km / 2.5 mi
Estuary of Bilbao 4.3 km / 2.6 mi
Bay of Biscay 4.7 km / 2.9 mi
Virgen del Carmen 4.8 km / 3 mi
Bilbao Exhibition Centre 6.2 km / 3.8 mi
Teatro Barakaldo 6.3 km / 3.9 mi
Estadio Nuevo Lasesarre 6.3 km / 3.9 mi
Hospital Universitario Cruces 6.6 km / 4.1 mi
Monte Serantes 7.4 km / 4.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 3
  • Single rooms: 2
  • Double rooms: 18
  • Suites: 2
  • Accessible rooms: 1
  • hotel
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
Show 23 more facilities & services
  • Car park
  • Garage
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Cloakroom
  • Lift access
  • Terrace
  • Luggage room
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Ortuella

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 12 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Ortuella

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi
    • Desk
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Ortuella

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Ortuella

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 12 m²DBL.2B
    DOUBLE TWO BEDSPhoto unavailable2 photos

    Ortuella

    DOUBLE TWO BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi
    • Desk
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 10 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    Ortuella

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Ortuella

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Ortuella

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 1 Bedroom • 12 m²DUS.ST
    DOUBLE SINGLE USE STANDARDPhoto unavailable2 photos

    Ortuella

    DOUBLE SINGLE USE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Ortuella

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Ortuella

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Ortuella

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Ortuella

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ortuella

8.4
Excellent
108 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
8.4 /10
Neighborhood
6.2 /10
Amenities
8.8 /10
50 reviews shown
8/10
Excellent
26 Jul 2026
Leona
Basic hotel, clean and quiet. A good location for getting the Ferry.
10/10
Exceptional
17 May 2026
Jane
Small garage parking with access to hotel. Room clean ,lovely bed and English tv programs!!
Partner
10/10
Exceptional
31 Oct 2025
David
Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.
Partner
10/10
Exceptional
05 Oct 2025
Esther
Good friendly hotel . Clean and convenient
8/10
Excellent
25 Jul 2025
Tyron
The stay was comfortable, it was just for overnight. There is not much around by it was perfect for us to stop over.
Friends_and_family Family
10/10
Exceptional
01 Jul 2025
Arwel
Nice hotel convenient for ferry crossing
Leisure Partner
8/10
Excellent
10 Jun 2025
Jennifer

Hotel Ortuella

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate.
.
Self
10/10
Exceptional
03 May 2025
Agnieszka
Nice and clean hotel, friendly staff, free underground parking is a bonus
Leisure Partner
6/10
Pleasant
07 Apr 2025
David
Very clinical internally no nearby bars - the on site cafe/bar - uncomfortable.
8/10
Excellent
25 Nov 2024
Stephen

Convenient stopover

We have stayed here before. It is close to The ferry port. It is also close to the railway station for a trip into Bilbao
Partner
8/10
Excellent
05 Oct 2024
Brian
This hotel had a nice room in good condition. The property was clean and well kept.
There’s parking in the basement and surface parking on 2 sides of the building.
The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge.
The hotel has an attached gas station and convenience store.
Leisure Family
10/10
Exceptional
27 Aug 2024
Susan

A pleasant stay

Lovely clean rooms. Menu del Dia in restaurant was lovely and reasonable.
Friends_and_family Friends
10/10
Exceptional
11 Jun 2024
Dave
Difficult to get to ,but staff very helpful and happy .parking small underground ,but easy to use .food excellent and reasonable .😎
Leisure
10/10
Exceptional
05 Oct 2023
Christina
We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!
Business_and_leisure
10/10
Exceptional
21 Jun 2023
Verified traveler

perfect

Clean spacious and very comfortable. Will certainly use the hotel again when travelling to Spain. Great value for money
Partner
10/10
Exceptional
20 Sep 2022
Philip

Good location

Good location on outskirts of Bilbao for overnight stop on way to ferry back to UK
Friends_and_family Family
10/10
Exceptional
29 May 2022
Edward

Great for motorcycle stopover before ferry

Great secure free garage parking. Basic but comfortable accommodation and clean. I would happily stay here again if taking a morning ferry from Bilbao
Self
8/10
Excellent
21 Aug 2021
Brenda

Handy stopover for ferruginous

Very handy stopover for ferry next morning. Secure and safe underground carpark. Food was available but cannot comment as we did not partake. Bed a bit hard and pillow a bit lumpy for me. Very clean. Overall would use again.
Partner
6/10
Pleasant
05 Aug 2020
N

Not for us

The room was clean but smelt of drains and mosquito were an issue.
All of us didn’t get a good nights sleep.
It was a short stay, did the trick, but wouldn’t stay again.
Friends_and_family Family
10/10
Exceptional
17 Feb 2020
Sophia

I would recommend this hotel

Friendly service, good quality hotel and near Port but rather difficult to locate
Partner
8/10
Excellent
22 Jan 2020
Verified traveler
New, clean and friendly staff.
Didn't like location in an industrial estate.
Leisure Self
6/10
Pleasant
08 Jan 2020
Steven
Hotel is located on industrial estate, We booked this hotel as it was conveniently located for access to port for the ferry,
Partner
10/10
Exceptional
18 Oct 2019
Verified traveler
Underground locked free parking, fast efficient check in, nice quiet clean room, nice food available in site, and a good continental breakfast before the ten minute journey to the ferry!
Thank you, Great service.
Leisure Partner
8/10
Excellent
26 Sep 2019
Ingrid
Hotel was in the middle of an industrial estate,it was a little difficult to find.
Partner
10/10
Exceptional
08 Aug 2019
Carol

Very good.

Very good hotel to spend a night before ferry. Clean, modern comfortable and efficient. Useful bar and dining room with reasonable prices. Would recommend to anyone.
Partner
8/10
Excellent
08 May 2019
Ian

Good for overnight before ferry.

On a poligono so nothing around and only restaurant open on Monday evening was the hotel. Food okay but not a lot of choice.
Partner
10/10
Exceptional
22 Dec 2018
pamela

would go again

very good service.
Partner
8/10
Excellent
19 Dec 2018
pamela

good quick stopover.

very nice hotel, bit worn in places but good overall. dinners good value, good service. Breakfast could better, not as good value as dinner.
Partner
10/10
Exceptional
14 Jul 2026
Nicolas
Mis à part son emplacement un peu excentré cet hôtel est conforme à la description.
Un point de chute idéal pour visiter Bilbao
Partner
6/10
Pleasant
13 Apr 2026
Pedro
Normal
Partner
10/10
Exceptional
03 Oct 2025
Tobias
Cumpriu o que estava na reserva
Partner
8/10
Excellent
25 Aug 2025
sophie
Tout était parfait sauf les repas. Pas de petit déjeuner le dimanche et rien autour. Le lunch la veille très long ( pour juste une salade) et aucun effort pour communiquer hors espagnol.
Self
8/10
Excellent
13 Aug 2025
beatriz
Me ha gustado mucho sus instalaciones y con parking gratuito. Lo único malo es que es una zona industrial alejada de transporte público y aislado por la noche.
Leisure Family
6/10
Pleasant
01 Jul 2025
Gert
Liegt ganz gut, aber leider war die Klimaanlage defekt
8/10
Excellent
24 Mar 2025
José Ramón
Estuvimos en otra ocasión y la habitaqción nos resultó pequeña para tres. En esta ocasión nos dieron una más grande y mejor, creo que era de minusválidos.
El baño, la verdad, dejaba un poco que desear, muy estropeado, la ducha rajada, con sólo una mampara corta que se escapaba toda el agua, inodoro muy alto (de minusválidos)...
Leisure Family
10/10
Exceptional
18 Nov 2024
Alfredo

Sin el ruido de los camiones sería un hotel de 10

El hotel está muy bien. Habitación amplia, colchón y almohada cómoda, buena limpieza, un trato muy agradable, tanto en recepción, personal de limpieza y personal del restaurante, pero con un inconveniente: si tu habitación da a la parte de atrás, el dormir algunos días, se hace complicado ya que, la parte de atrás del hotel da al repostaje de combustuble para la gasolinera y se oye un ruido infernal de madrugada, durante dos o tres horas por los camiones cisterna al reportar el carburante.
Partner
8/10
Excellent
09 Sep 2024
José Luis

Buen sitio

Todo bien
Friends_and_family Family
8/10
Excellent
16 Aug 2024
Alexandra
Abbiamo pernottato una notte durante il cammino del nord per Santiago. La stanza era molto bella e pulita, silenziosa durante la notte, unica pecca e molto fuori dal percorso quindi bisogna camminare un po’ anche se si prendono i mezzi. A parte questo la consiglio vivamente!
8/10
Excellent
14 Aug 2024
WALTER

Di passaggio in vacanza

Esperienza positiva
Self
10/10
Exceptional
12 May 2024
felix
Bon établissement,avec parking gratuit.Bon petit déjeuner,dommage pas possible de déjeuner le Dimanche
Leisure Partner
10/10
Exceptional
07 Apr 2024
Nerlson
Tout était parfaitement correct
Partner
10/10
Exceptional
13 Dec 2023
Gema
El servicio en general muy bueno. Ha cubierto mis expectativas. Muy recomendable.
Gracias.
Un saludo
Leisure Family
10/10
Exceptional
26 Oct 2023
Fabio
Muy buena atención del personal. Buena seguridad para los autos. Muy recomendable si llevas auto!
8/10
Excellent
22 Oct 2023
Claus R.
Alles bestens für den Zweck. Umgebung ist Industriegebiet
Business
8/10
Excellent
18 Oct 2023
juan manuel
Le haria falta un minibar.
Esta en una gasolinera.
Leisure Self
8/10
Excellent
14 Oct 2023
fabio
Buon Hotel per essere vicini all'aeroporto di Bilbao e per visitare Portugalete . Ottimo il parcheggio. Struttura moderna e ben tenuta. Consigliato.
Leisure Partner
6/10
Pleasant
11 Oct 2023
FERNANDO

Triste noche

Toda la noche sonó una alarma , no pudimos descansar , nadie nos recibió y la habitación no tenía un seguro interior en la puerta
Partner
10/10
Exceptional
10 Oct 2023
Alexander Emami

Fint hotell litt utenfor sentrale Bilbao

Fin lokasjon, men litt utenfor Bilbao sentrum. Dette gikk helt fint da det var ca 5 minutters gange til togstasjonen som tar deg helt ned til sentrum og en kort gange videre til Guggenheim Museumet med mer. Kan være en fordel å ha bil om du bor på dette hotellet. De ansatte var vennlige og rommet var rent og stort.
Partner
6/10
Pleasant
22 Aug 2023
Alvaro
Hotel con estándares básicos, muy alejado de todo y con poca oferta. Personal de recepción muy agradable
Partner
8/10
Excellent
08 Aug 2023
Stefan
Gut für einen Zwischenstopp, gutes Restaurant gleich nebenan.
Friends_and_family Family

Location & surroundings

Ortuella
Plg Granada (Av. Bilbao), 1, Ortuella, Spain

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Ortuella

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