Name: URH Palacio de Oriol
Address: Cristobal Murrieta, 27, Santurce, 48980, ES

10/10

Exceptional

16 Jul 2026

Omar

Habitaciones muy limpia y un buen servicio.

Family_with_children

6/10

Pleasant

28 Jun 2026

john

The hotel is well located.
It’s very tired, furniture in the room badly marked and needs refurbished.
No food available during the day.

Partner

10/10

Exceptional

23 Jun 2026

Alan

Booked a basic room, which is ok for our night stop over. Always clean and very comfortable, with great views over the estuary. We have used this hotel twice a year for several years with no complaints.

On our last trip we found slight damp in the corners of the wall behind the large window curtains.
We were immediately upgraded to a better room. No fuss. No blame. ( first time ever we have found a fault).

All the staff (including cleaners) have always been Polite. Friendly and very professional every time we have stayed at the hotel.

Evening meals are well prepared and very tasty. Well presented and hot. Our waiter was fantastic. Chatty and could not do enough to make our meal time memorable.

Breakfast buffet is very well presented, both for continental style meals and English breakfast and there is lots of it. We have the same staff member (when we visit twice a year), who puts in a lot of effort to make sure we enjoy our meals there.

What is also good is that the hotel is on the estuary with great views, and is literally a very easy 5 minutes drive to the main port.

well worth a visit.

Partner

6/10

Pleasant

05 Jun 2026

Mariseth

The location of this hotel is very good and convenient for getting around the city. However, the room was a bit small.
My main concern was the air conditioning. During our stay, the weather was very hot, but the air conditioning in our room was very weak and did not cool the room properly. We reported this to the reception, but were told that the system was less effective because many guests were using it at the same time. Unfortunately, the issue was not resolved, and we felt quite uncomfortable during the nights because of the heat.
One of the reasons I chose this hotel was because I expected reliable air conditioning, so this was particularly disappointing. Considering the price we paid, I expected a more comfortable experience.
In addition, the hair dryer provided in the room was not clean.
While the location is a strong point, the poor air conditioning significantly affected our stay.

Partner

2/10

Poor

20 May 2026

Harold

Worst hotel ever. They’re very unhelpful and room is where slaves used to live in…. I would not stay here ever again specially if you’re an American be careful when traveling to Spain

Partner

4/10

Poor

02 Nov 2025

Alisa

Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude.

Partner

10/10

Exceptional

13 Oct 2025

Peter

Good

Partner

8/10

Excellent

12 Oct 2025

Francisca Margarita

Hotel staff was very helpful and friendly. Hotel breakfast was good many choices.

Self

2/10

Poor

09 Oct 2025

Javier

Why listing such hotel, the most horrible people at the desk. They forgot to call a cab an we lost a connection. Some employees told us the they get poorly paid and that is why desk people don’t care

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Adrienne

Not 4 star quality.

This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal.
The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation.
During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant.
The car park was underground and available with reservation costing two motorcycles €15 per night.
We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead.
The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days.
The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors.
I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.

Partner

2/10

Poor

19 Sep 2025

Elham

Dirty hotel

Insects and dirty air.

Business

10/10

Exceptional

15 Sep 2025

Beata

Great hotel

Great location and pet friendly

Partner

8/10

Excellent

14 Sep 2025

Therese

Beautiful building.

This hotel was recommended to us as a luxury hotel.
The Hotel sits in a great position within Bilbao & has great views.
A quick & easy drive to the ferry port.
We were disappointed to find that although the hotel is a beautiful building the interior is very modern.
Bedroom comfortable.
Restaurant very stark especially when eating alone.
Food enjoyable.

Partner

10/10

Exceptional

08 Sep 2025

r

Excellent location, stayed overnight before a ferry the next day.
The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking.
Would use again

Leisure Partner

6/10

Pleasant

21 Aug 2025

Freddie

Great room, great food - Poor Check In

Everything wonderful apart from having to wait 70 mins queuing at check in.
After a 3 hour drive you don’t want to be waiting to get your room key.
When I complained it was our fault - we’d arrived at the same time as others. What do you expect at a hotel with lots of rooms !
Also whilst in the queue it appears if you’re Spanish you can just push in !
Had a ground floor room, not a great view but did the job before getting the boat home

Friends_and_family Family

2/10

Poor

13 Jul 2025

Diane

Too noisy to even stay 1 night.

We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.

Partner

4/10

Poor

19 Jun 2025

Victor

The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.

Leisure Partner

4/10

Poor

02 Jun 2025

Peter

Poor staff attitude. My room had seem much better days

Leisure Friends

10/10

Exceptional

27 May 2025

Chris

The staff was excellent- 10 minute walk from the metro.

Business Friends

10/10

Exceptional

26 May 2025

Luqman

Lovely stay, thank you all — helpful.and friendly staff

2/10

Poor

19 May 2025

Atusa

Horrible

Cockroach in the room, dirty, mold on the ceiling, staff were rude.
Outside is beautiful but the room was horrid

Partner

10/10

Exceptional

17 May 2025

Ander

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!

Friends_and_family Family

10/10

Exceptional

01 May 2025

Kim

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast).

The room was stunning, so much space and a great outlook.

Defo on the return bucket list

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

ALISTER JOHN

Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends!
Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.

Business_and_leisure

8/10

Excellent

19 Apr 2025

paul

Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again

10/10

Exceptional

02 Apr 2025

keith

A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal

Leisure Partner

8/10

Excellent

23 Feb 2025

BERTRAND

Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.

Leisure Pet

8/10

Excellent

13 Dec 2024

Barbara

Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.

Leisure Partner

8/10

Excellent

05 Dec 2024

Adriana

I asked a change of room and they did immediately, ranking care of me. Very professional.

Business

6/10

Pleasant

24 Nov 2024

Elizabeth

The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.

Partner

4/10

Poor

23 Nov 2024

Elizabeth

Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website

Partner

10/10

Exceptional

24 Oct 2024

Alan

GOOD HOTEL CLOSE TO FERRY PORT

Stayed at the URH. Palacido de Oriol Hotel on 3 separate occasions, and have been very happy with our stay.
The only problem I can see is if someone is a light sleeper, then they must ask for a room facing away from the railway line the has trains going past from 5 am until late in the evening, and they are quite noisy.

Partner

8/10

Excellent

30 Sep 2024

Richard

Initially it was difficult to locate the hotel. But we did so eventually.
Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.

Leisure Partner

2/10

Poor

08 Sep 2024

Sarah

I arrived to the hotel after a 10 hours drive from Algeciras because I was driving back to the UK. As mentioned in the description the parking is not always guaranteed, but you can park is the hospital car park across the road whixh is fine. However l had lots fo luggage to unload and asked if someone could help or at least take my car to the carpark unload it then leave. The female receptionist was very rude inconsiderate and unhelpful and said this is a 4* hotel not 5 so no one is available to help. i had to push the trolley is a very steep path and it got stuck and couldn’t move it luckily one of the guests saw me struggling and helped. The place is smells of mould and has mould everywhere. I don’t have asthma and I was struggling as I was coughing the whole night. The room was also dirty. I’m only giving this place a 1 star because of the gentleman next day who allowed me to take my car inside the carpark to load it as its way easier because I just had to take the lif and push the trolly for two seconds instead of a 10 min journey!!!! Will DEFINITELY NOT BE RECOMMENDING THIS PLACE TO ANYONE!! Horrible service.

Friends_and_family Family

4/10

Poor

16 Jul 2024

Verified traveler

Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.

Partner

10/10

Exceptional

27 Jun 2024

Alan

Excellent hotel at a fair price for great service

Stayed before. That’s why we chose again this same hotel.
Hotel staff are so welcoming and helpful.
Evening meal and breakfast was very good and the voice was excellent.
Will be booking with this same hotel on our next trip in October.

Partner

10/10

Exceptional

04 Apr 2024

Adriana De

All good

Leisure Family

6/10

Pleasant

29 Feb 2024

Dmitrijs

Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.

6/10

Pleasant

06 Nov 2023

Verified traveler

I cannot recommend

Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.

Friends_and_family Family

6/10

Pleasant

01 Oct 2023

Kenneth

Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.

Leisure Family

10/10

Exceptional

12 Sep 2023

ROBERTA

Great value for your money.

Leisure Partner

4/10

Poor

05 Aug 2023

Verified traveler

Not a 4 star hotel, very expensive for what offers

Not a 4 star hotel AT ALL! In the room you find not even half liter water bottle, no toothbrush, just some SMALL shower gel and shampoo \"bottle\". VERY, VERY noizy due to trains passing just couple of meters to hotel. Only one reception stuff understood me that I could not sleep and changed the room. The other ones were arogant, anyway NOT 4 STAR HOTEL EMPLOYEE! When client claims the noise from trains, WE MAKE EVERYTHING POSSIBLE TO MAKE HIM HAPPY, NOT TELL HIM IMMEDIATELY \"NOT POSSIBLE\"

Business Self

8/10

Excellent

29 Jun 2023

chris

That`s the difference.

we enjoyed our four night stay and would book again. the hotel is well documented on various review/hotel sites and generally, we agree with the comments so no repitition required. two things; 1/ stretch your budget and go for the best room configuration possible,
2/ whatever you decide, you will be in the best possible hands- the team of staff here are worthy of 10/10 throughout....from top to bottom, side to side, an impeccable approach to customer service.
That`s the difference.

Partner

6/10

Pleasant

21 Mar 2023

Joseph

Does the job

The hotel was fine. It did the job. It's in a good location being so close to the train station - getting into Bilbao is very easy. Some nice places to eat just down the road. Rooms were fine, pretty standard affair, although cleaned to a high standard. Biggest disappointment was the service. Staff at check in and check out were cold and unwelcoming, bordering on rude. Very much not in keeping with how friendly I found Spanish people to be in general. The hotel bar is also a waste of time and not worth visiting. There was no outside seating at all despite clearly having space for it, and it normally being there (according to staff) presumably because it wasn't summer.

At the end of the day it does the job.

Friends_and_family Family

10/10

Exceptional

12 Mar 2023

Stephen

This unique propery was once a grand home overlooking the water in Santurtzi. Fabulous, spacious rooms, a bar with plentiful seating, and a restaurant with delicious food! Confortable beds, on-site underground oarking, and an atmosphere of early 29th century splendor. Loved everything!

Leisure Partner

8/10

Excellent

23 Oct 2022

Peter

Room was very clean, but facing the train station, not much sleep !

Partner

10/10

Exceptional

15 Sep 2022

John

Overnight stay at ferry port

Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again

Partner

10/10

Exceptional

21 Jun 2022

Chris

Lovely building ideally situated for our requirements.
Access for drop off an pick up not very good.

Leisure Partner

10/10

Exceptional

22 May 2022

Hector

Nice staff

Leisure Partner

10/10

Exceptional

09 Jan 2022

Gabriel

Its beautiful, amazing and friendly.

Business_and_leisure Family_with_children

8/10

Excellent

27 Oct 2021

Verified traveler

Hotel near port of Bilbao

The reason we picked this hotel is the great location to the port of Bilbao. However, the hotel’s underground parking (fee required) has limited spaces and it is very difficult to park especially if you have a larger vehicle.

Friends_and_family Family

4/10

Poor

28 Aug 2021

Thomas

Shop around

We found the hotel to be set in beautiful grounds and in a very good location to Bilbao port. Reception staff were ok. Bedroom very clean and comfortable.
Restaurant had one waiter who appeared to be rushed off his feet with only 3 tables occupied.
We ordered the crispy chicken with barbecue sauce for our starter. I feel it came Straight out of the freezer into the fryer, plenty of it but tasteless, no garnish and looked bland.
We ordered steak and chips for our main and we had to send it back. It was undercooked under seasoned and cold and full of un rendered fat.
It came back not much better, the chips you could snap in half all the crispy bits you get at the bottom of the frozen bag. We did complain nicely and the waiter very kindly (not) gave us a free drink I did explain that the drink wasn’t the problem but it fell on deaf ears. They also had no wine list due to COVID
€64 later feels like we have been mugged.
Total bill for the one night €224
Shop around, if you do stay maybe take a walk and find a restaurant that serves home cooked palatable food.

Partner

8/10

Excellent

25 Jul 2021

Verified traveler

Good location. Near to ferry port. Beautiful old building.

Leisure Partner

10/10

Exceptional

15 Jul 2021

Verified traveler

Wonderful service

Leisure Family

2/10

Poor

25 Sep 2020

Simon

Disappointing

No food, bar and restaurant were closed due to covid, nothing was mentioned on your web site, after a long journey I had to go and find a cafe! Fridge in the room didn’t even have any water in it! No mention of the train track running right outside the room! Very noisy train track which ran late into the eve and again early morning. Very very disappointing!

Self

10/10

Exceptional

18 Aug 2020

Verified traveler

Very nice hotel. Nice staff good location. Good price. I would stay here again

Leisure Partner

10/10

Exceptional

08 Mar 2020

Aja

E

Beautiful and enchanting place. The price point was low and the experience was great. Staff was super friendly and helpful. I really enjoyed my stay here.I also loved the stocked coffee and tea.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2020

Verified traveler

We love the hotel friendly staff, the only problem the noise from the trains that are quite close to the rear of the hotel.
The car park underground is very good but a long walk to the lifts and hotel reception. We had a huge bedroom and a separate changing area and bathroom. The room was designed for disabled persons but had a low bath with a seat to enable my wife to shower but her problem is lower body function and found it hard to get into the bath a walk in shower would have been more suitable. All in all an excellent hotel and a quarter of an hours drive to the ferry port, very convenient.

Leisure Partner

8/10

Excellent

04 Mar 2020

Colin

Very interesting, thought the parking charge was rather expensive at 15€, but at least you could relax knowing your car was safe.
Breakfast excellent, so much choice.
The bathroom we had , just needed a slight refurbish of the grout etc.
A beautiful building heaped with history and so convenient for the ferry. Would definitely stay again .

Leisure Partner

8/10

Excellent

23 Jan 2020

Judith

Pleasant overnight stay

Stopover for ferry journey the following day. The hotel is situated a very convenient short distance from the ferry terminal, about 15 mins. Has a nice little restaurant so no need to go hunting for food around and about after a long journey. Have stayed here before and would stay again. Also has secure parking.

Partner

4/10

Poor

30 Oct 2019

Verified traveler

Disappointing! On a railway line!!!

Our room was facing the railway line. The noise was terrible! We couldn’t sleep without having a window open as the air conditioning system was not working and it was too warm in the room! Unfriendly reception on arrival. When we arrived to the hotel the access to parking and hotel entrance was completely inaccessible to check in!

Partner

8/10

Excellent

08 Oct 2019

Verified traveler

The inexpensive rooms are under the castle building on the basement with nevertheless a view. The room is okay but the main building is a maze especially if you come in from the underground parking lots. The direction signs are misleading and the hotel staffs are not that helpful. Though the location is good given it is only 10 mins walk from the bridge and the town center

Leisure Self

8/10

Excellent

25 Sep 2019

Steve

Exceed expectation

Partner

8/10

Excellent

06 Aug 2019

Verified traveler

Lovely hotel with stunning location & great staff. Very pet friendly!!

Worth bearing in mind however that the train line is very noisy, the car park is incredibly tight and there are no complimentary tea & coffee making facilities

Leisure Pet

6/10

Pleasant

31 Jul 2019

Verified traveler

Tea or coffee making facilities in the rooms would have been nice to have.

Leisure Partner

8/10

Excellent

26 Jul 2019

Verified traveler

Good hotel and good location for the ferry and close to amenities.

Leisure Partner

8/10

Excellent

25 Jul 2019

Verified traveler

Very convenient for the ferry terminal and absolutely fine for one or two nights. Food in the restaurant was good and very reasonably priced. The hotel is built on a very steep hill so the layout is a little odd and confusing but our room was perfectly fine.

On the down side getting into the bays in the underground car park is scary and at 15 euro per night is expensive. Also the Bilbao metro station at the back of the hotel can be a bit noisy when you are trying to get to sleep.

Leisure Partner

2/10

Poor

24 Jul 2019

Sue

Hotel

Was most disappointed could not get the WiFi to connect because the room was on the lower ground there were no refreshment ie coffee and tea making facilities the bathroom door was swollen possibly due to damp and would not close and the floor was not cleaned properly to get to the room we had to go along a long dimly lit passage and the carpet in the passage was old dirty and stained

Partner

8/10

Excellent

10 Jul 2019

Verified traveler

Had lunch there which was disappointing. Staff were pleasant and room was fine, but it did overlook a railway line which at times was noisy.

Leisure Partner

4/10

Poor

08 Jul 2019

DONALD

Disappointed

Very slow check in. Our room and key allocated to another couple an hour after we had checked in.

Partner

8/10

Excellent

23 Jun 2019

Verified traveler

Clean with friendly and helpful staff.

Rooms large and with good facilities. Would have preferred a stocked mini bar. Desk light was a power saving bulb which did not give a good light for working at the desk. Access was via a stepped area. No external lift available.
An excellent terrace. Good restaurant and bar. Breakfast was good and plentyfull.

Business Self

10/10

Exceptional

19 May 2019

Verified traveler

It suited me very well for one night as it was fairly close to the ferry port. My room was comfortable and spacious. It’s a pity that they appeared to have no English speaking television channels.

Leisure Self

8/10

Excellent

01 May 2019

Neil

Should have been brilliant.

Lovely hotel, super area, let down by a couple of things: air conditioning in the room didn’t work very well; the kettle didn’t work at all; the key card for the room had to be reset twice. A shame.

8/10

Excellent

15 Mar 2019

Verified traveler

Did not like noisy chairs in dining room water for tea and all breakfast food good but not hot enough

Friends_and_family Partner

8/10

Excellent

03 Mar 2019

Verified traveler

Nice location when visiting Santurce however they need to allow guest choose to have air conditioning or not. Simply I was forced to have heater or non air hence had a really bad sleep both nights even though I requested many times for air conditioning or a fan. With my hypertension was really a nuisance!

Business Partner

10/10

Exceptional

23 Jan 2019

KAREN

Location location location

Great location for ferry to or from Bilbao. Great choice of food and very well priced

Partner

8/10

Excellent

13 Dec 2018

Kenneth

A pleasant hotel with good potential.

My stay was pleasant enough. When I booked the hotel I failed to realize how far it was from Bilbao and indeed of its location in relation to the train/metro stations. I recall that the reception staff were excellent, the head of the dining/dinner room would do well with some customer relations improvement. I also noted that I was given no assistance with luggage even though I had a noticeable problem leg. In the drive to cut service, there needs to be a replacement for the tasks previously done by bell-boys.

8/10

Excellent

07 Nov 2018

Denise

Great for ferry location

Lovely hotel provided you have a room at the front. There is a railway line behind the hotel which is extremely noisy. We did ask to change our room when we arrived which was done immediately. Great service.

Partner

10/10

Exceptional

24 Oct 2018

Roger

Lovely comfortable hotel

The staff were friendly & went out of their way to be helpful. Good value men of the day.

Partner

8/10

Excellent

15 Oct 2018

Verified traveler

Great location. Great hotel. Food good.
No Air very hot in rooms. Did provide a fan when asked for it.

8/10

Excellent

28 Aug 2018

Jimmy

Very good

The hotel is very nice and good value. Location works well as it is pretty easy to get into town centre on metro and Getxos across the river is fantastic and a nice walk and a chance to user the very cool bridge. Good food, clean rooms and friendly staff. Only drawback is the noise of the trains - fine at weekends but gets pretty noisy during weekday. That said we would return.

8/10

Excellent

25 Jun 2018

Rebecca

2 nights in Bilbao

We stayed here for 2 nights and it was a great location. The local area was lovely but you can also get to Bilbao on the metro in under 30 mins. The room was a good size and was very comfortable. Not sure it’s necessarily 4 star standard as there were a few facilities missing e.g. tea/coffee in room, iron and safe. Other than that though the room was fine, we looked out onto the railway but were never disturbed by any noise. The car park was also great, we have a large 4x4 and had no problem parking. The reception and restaurant staff are very friendly, however be prepared for a frostier experience in the bar. Overall would defiantly recommend his hotel just don’t come with 4 star expectations.

Partner

8/10

Excellent

13 Jun 2018

Dennis

Great for the ferry

A good location for the ferry from Bilbao to Portsmouth. The underground garage is great for cars, bikes etc but cannot accommodate larger vans. As there is no outdoor parking at the hotel it becomes a real pain! There is a public car park in the hospital opposite the hotel but it is very busy.

Partner

2/10

Poor

11 May 2018

Jacky

Bad hotel. No water boiler. They told you to drink water from faucet. And then I diarrhea 2 days.
Alot of mosquitos...
Also next be a train station.. All the night so many noise. Nobody can't sleep.

Don't waste your money anymore...

10/10

Exceptional

17 Apr 2018

Victoria

My favourite place to stay 😍

This is honestly the best hotel for miles I always come here with my family to visit my basque family and its always a pleasure to stay here, staff are very professional and the building beautiful!

Family

8/10

Excellent

08 Apr 2018

Elizabeth

Great location for catching the ferry with the benefit of two small towns in either direction with plenty of cafes and bars. Easy to get into Bilbao on the metro.

Partner

8/10

Excellent

09 Mar 2018

caz

convenient for bilbao ferry

the hotel is fine, rooms etc as good as any other hotel for the price.
only problem is the local train station next to the hotel. trains run from 5.00 am to 11.45 pm. and they were noisy from our room.

10/10

Exceptional

05 Feb 2018

Rozella

Arrived at hotel for an overnight stay, prior to sailing from Bilbao to Portsmouth the next morning. Unfortunately, due to bad weather conditions the sailing was postponed for 2 days. The hotel reception staff were helpful in accommodating us for those extra nights. They also helped us out in contacting our car insurance company to arrange a call out due to a flat battery. Internet very good with excellent speed. This was not our first stay at the hotel and would recommend it to anyone, especially those needing close availability to the port.

Partner

10/10

Exceptional

05 Dec 2017

Shivam

Wonderful place to stay for n and enjoy the city....

Partner

10/10

Exceptional

08 Nov 2017

Barbara

Lovely

It was fantastic with beautiful views of the ocean.

Family

6/10

Pleasant

09 Oct 2017

Chris

Good stopover for the Ferry port.

We stopped here overnight to catch the Portsmouth ferry. Fine for that purpose and close to the port about 15 minutes in 8 AM traffic.. Food not bad and reasonable price. Bottom end of a 3 star we thought. Bilbao a 25 minute metro ride and quite nice to visit though it was a bit short as we did not get there until 5PM.

Partner

10/10

Exceptional

28 Sep 2017

Pat

Nicest hotel we have stay at in Spain

A must to stay on a upper floor beautiful view of the bay. Walk around the town. If we could we would have stay here at least two three days. Close enough to Bilboa to taxi if you want to visit that town.

10/10

Exceptional

04 Aug 2017

KEVIN

super location and views

great stay, fresh breakfast. free internet that worked perfectly.
great service; I left a shirt on purpose as it was old. checked out and 5 minutes late a call to the taxi drive saying i'd left a shirt. Super.

6/10

Pleasant

22 Jul 2017

Ralph

A curates egg!

Reception staff were friendly and helpful.
The hotel is a little weird with bedrooms only accessible by using a combination of stairs and lifts. The room was extremely noisy, with little soundproofing to give a quiet night which was made worse with a funfair operating only a few hundred yards away! The noise couldn't all be blamed on the fair as the railway line was even nearer!
Access to Bilbao centre was easy with a short walk to that station, and also a metro at about the same distance.
The local people we came in contact with couldn't have been more helpful, which was just as well when trying to find our way our way out of town to the airport. GPS lied and trying to follow road signs just led us through back streets and dead ends! Eventually a very friendly council worker guided us all the way to the Auto-via almost as far as the airport - about 6KM!
Not at all impressed with local town but Bilbao was brilliant.

Partner

8/10

Excellent

03 Jul 2017

IAN

great place to stay

Over night stay was fab, pity about the bar running out of beer though, had to go to another bar.

Partner

8/10

Excellent

27 Apr 2017

Ian

Happy Days

Arrived latest after longish drive not the easiest place to locate, offered room upgrade great room balcony and view of harbour room excellent very comfortable. Very close to underground system easy access into city cheap too !

6/10

Pleasant

05 Oct 2016

John

Perfectly fine. Once we could find it!

Clean and good value. Parking 15 euros extra but nowhere else to park so worth it. Very, very difficult to find. Do not rely on satnav!

4/10

Poor

21 Sep 2016

Katarzyna

Very disappointing.

The hotel is good, I suppose, if you get a room on one of the upper levels. Our room was on minus one level and it was awful. It stank of cigarettes and had mold on the curtains in the room. Very disappointing.

Partner

10/10

Exceptional

29 Aug 2016

Verified traveler

Just want to mention the outstanding customer service of all the staff at this Hotel. We had some hiccups with our booking (our fault) and the receptionist solved all issues and which enabled us to relax and get on with our short vacation.

Family

8/10

Excellent

30 Jul 2016

Geoffrey

Good for the money

This hotel was rated as a four star, we have stayed in three star hotels just as good. However, the room we stayed in was nice with a double bed and small fridge the bathroom was spacious and our room was overlooking the river, and the railway station. We did not find the trains disturbing but you could hear them. When we were there there was a funfair across from our room which was very loud and went on till the early hours.The double glazing dulled the noise enough for us to sleep but having the window open was a no no. The funfair is not a permanent feature and it was unfortunate it was there whilst we were. However it is there for the festivals, and there are a lot of festivals. So check beforehand. The breakfast was nice and worth the money and the Menu del dia we had was good for 15 Euros . The price goes up at the weekend. Overall, just about worth the money and we would stay there again.

Partner