The Peninsula Tokyo

Japan , Tokyo
Chiyoda Ku, Yuraku-Cho, Chiyoda-Ku, 1-8-1
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Hady

Loved the care from the staff at this hotel. From the guys at the front door, to the gorgeous girls in white operating the rotating girl, front desk team, restaurant staff, spa staff, room service - faultless. I felt so recognized and valued. The hotel breakfast is lovely, as was room service and is well located near Ginza. The design is a little dated but in pristine condition, and the customer care more than compensated. Well done to whoever is training the team! And thank you.

10/10

Exceptional

06 Mar 2026

Marianne

Lovely. Kind staff.

10/10

Exceptional

23 Feb 2026

Hiu Hung

Excellent service ! There was a little hiccup (very trivial indeed) but the management had taken it very seriously and walked extra miles to make good. We are truly impressed by the professionalism and level of commitment and care extended. We will visit again.

Family_with_children

10/10

Exceptional

04 Feb 2026

Dori-ann

Amazing all round. Totally worth it.

10/10

Exceptional

30 Jan 2026

andrew

Exceptional hotel and staff. Location is terrific, close to the Imperial Palace and steps to the heart of Ginza. Rooms are large for Tokyo and really well laid out. Our room had a large dressing area that was incredibly useful. The staff are exceptional and attentive to every one of our needs. Will stay at the Peninsula the next time we are in Tokyo

Leisure Partner

10/10

Exceptional

07 Jan 2026

Cho Kin William

Immaculate room conditions. Friendly and helpful staff. Excellent location with major transportation station nearby and lots of food and shopping options too.

Leisure Family

8/10

Excellent

22 Dec 2025

Dae Sik

The room interior is old but clean.

Leisure Family

10/10

Exceptional

18 Dec 2025

William

This is truly THE place to stay in Tokyo. Great location. Their service was simply superb and amongst the best in Japan; this is really saying something as Tokyo in general has some of the best staff and service in the world. I needed express dry cleaning and the turnaround time was 50% faster than advertised! The bar up on the top floor (George’s I think) was also excellent.

Business Self

10/10

Exceptional

06 Dec 2025

Daniel

It’s a premium property that meets the price tag if you’re willing to pay it.

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Richard

Clean room, comfortable bed and nice staff.

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Arie

Gym minimally equiped. everything else - superb! especially the staff.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Much better than expected. Worried about old facility but looks classy and well maintained. I would absolutely return to this hotel.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jaime

Great hotel

Leisure Partner

10/10

Exceptional

10 Oct 2025

Jason

Walkable - friendly, superb.

Leisure Family

8/10

Excellent

30 Aug 2025

Amber

I stayed at The Peninsula Tokyo twice about 10 years ago, and this was my third visit. The location is still unbeatable, but the hotel feels a bit tired now. Service was fine but unremarkable, overall the hotel lacked a distinctive character that sets it apart from other luxury options in Tokyo.

Leisure Family

10/10

Exceptional

27 Aug 2025

Jordan

Next level, beautiful and elegant accommodations. I would definitely recommend and go back!

Leisure Family

10/10

Exceptional

27 Aug 2025

Mark Joseph

Great property and true to the brand. Food options were amazing.

Partner

10/10

Exceptional

22 Aug 2025

JIAN

Excellent service

The service at The Peninsula Tokyo is truly exceptional—seamlessly blending warmth, attentiveness, and precision. Every staff member seems to anticipate needs before they are spoken, delivering thoughtful gestures that make each moment effortless and memorable. From check-in to dining, the level of care feels both personal and world-class, setting a standard of hospitality that few hotels in the world can match.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Mark Joseph

The Peninsula Tokyo is pure perfection an elegant haven in the heart of the city. The rooms are beautifully designed, with every detail reflecting comfort and sophistication. What truly makes the experience unforgettable, though, is the staff: warm, gracious, and genuinely dedicated to making every stay seamless. A special thank you to Stephen, whose professionalism and kindness elevated the entire experience. The Peninsula Tokyo sets the gold standard for luxury and hospitality

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2025

Zinovia

One of the best hotels I've stayed at. Service is impeccable. They have thought of EVERYTHING to make guests comfortable.

Leisure Family

10/10

Exceptional

01 Aug 2025

sajid

Professionalism

10/10

Exceptional

13 Jul 2025

Verified traveler

Better than advertised

The hotel is in an awesome location. There is one train station under the hotel, and 3 others within 15 mins walk. There is a mall across the street with good food and great dessert options. There is a street with lots of restaurants about 5 mins away (walking). The room is nicer than in the photos and very modern - who doesn't like an automated toilet seat!? The people working there are so nice. I want to go back again!

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Dora

The location is perfect for shopping

Leisure Partner

10/10

Exceptional

03 Jul 2025

Christopher

Excellent hotel. Everything was first class, from the moment they open the door, to the front desk, to the housekeeping, rooms, pool, all was excellent at The Peninsula.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

David

We had a wonderful stay at the Peninsula Tokyo. The attention to detail is amazing! The staff were very friendly and helpful. Great location and good food.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Marcus

Staff great

10/10

Exceptional

24 Jun 2025

Ximeng

Incredible service

Incredible service

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Khachatur

Amazing hotel. From service to amenities one of the best hotels I’ve stayed at.

Leisure

10/10

Exceptional

16 Jun 2025

Anuj

Amazing property and location! Large rooms and bathrooms, walk in closets, amazing property overall with impeccable service. Walking distance to shopping and dining areas in Ginza. Overall just love this property...stayed here multiple times.

Leisure Family

10/10

Exceptional

29 May 2025

esvanhnelly

Our stay at The Peninsula exceeded our expectations. The location was perfect — convenient and central — and the level of service was outstanding. Every detail was thoughtfully handled, making our experience both comfortable and memorable. Highly recommended for anyone looking for a luxurious and seamless stay in the citY.

Leisure Family_with_children

10/10

Exceptional

25 May 2025

Jami

A fabulous base for exploring Tokyo. We were traveling as a family and the room was very comfortable for three of us. The staff was amazing. They helped ship luggage and helped us navigate the train. Overall, a great place for families new to Japan.

10/10

Exceptional

23 May 2025

Lakshmi

An exceptional property - can’t fault it for anything. The room and amenities were beyond excellent and the staff were most courteous and helpful. One of the best hotels that I have stayed in

Leisure Family

10/10

Exceptional

22 Apr 2025

Virma

the hotel is very beautiful and the location is fantastic

Leisure Family

10/10

Exceptional

19 Mar 2025

Amanda

Amazing experience! The Peninsula exceeded my expectations in every way!

Leisure Self

10/10

Exceptional

16 Mar 2025

Julie

Very beautiful hotel, rooms were spacious and comfortable and had all sorts of differents amenities and special attention; pyjamas for kids, toothbrush, brush, bathrobe, origami toys, etc.
The pool and spa were a big plus for our families after a full day of visit. We had breakfast every day in the lobby and enjoyed a private teppaniaki dinner as well which was delicious. Hotel staff are very polite and caring. Hotel is located near local attraction, park, restaueants and high end shopping stores. Easy to walk everywhere or take the train station right behind. We had a wonderful stay!

Leisure

8/10

Excellent

18 Feb 2025

Eman

Beautiful hotels and exceptional rooms. Main concern is the helpfulness of the concierge. The lady didn’t offer information and simply gave me the booklet. I judge the hotel by how thoughtful and helpful the concierge is, and here, they could use some training. The food in the lobby restaurant was also 7/10.

Leisure Family

8/10

Excellent

16 Feb 2025

JOEL

Oldies but goodies.
Some are good but some are old enough.

Business_and_leisure Partner

10/10

Exceptional

07 Feb 2025

Daswani

A WOW experience. Always.

10/10

Exceptional

07 Jan 2025

FERNANDO

Great stay

Been staying at several The Península properties and they always exceed expectations. Super fast check in and felt welcomed. Great location, great service and super clean.

Partner

10/10

Exceptional

24 Nov 2024

Tiffany

Loved my stay here. Would definitely come back and recommend this to friends and family. Staff goes above and beyond. Water and amenities are always stocked. Close by to shopping and restaurants

Business_and_leisure

10/10

Exceptional

27 Oct 2024

Connie

Just amazing all round. Service was top notch, bed was super comfy and area was great to walk to everywhere we want to. Love the hotel!

Leisure Partner

10/10

Exceptional

12 Oct 2024

Yun Seung

Peninsula has been nice every time. Room was roomy.

Business_and_leisure Partner

10/10

Exceptional

09 Oct 2024

Calliope

Excellent 5-star hotel experience. Every detail has been thought of, all amenities are readily available to you, and the staff are always pleasant and ready to assist. Riley a wonderful hotel and experience.

Leisure Family

10/10

Exceptional

05 Oct 2024

Juanita

This was an outstanding Hotel. The service was excellent, and everyone was friendly and helpful. I would be more than happy to stay here again.

Leisure Family

10/10

Exceptional

04 Oct 2024

rich

Top notch service and staff, property sooo well designed, generous rooms, pool was amaze, class act hotel

Leisure Family_with_children

10/10

Exceptional

02 Oct 2024

Enrique

It’s a pity that the only restaurant available for breakfast is by the reception / entrance. There are so many people walking with suitcases and talking next to the tables while you are eating. It is not enjoyable. I asked how come they don’t open the restaurant at the 24th floor for breakfast, I was told that it’s open only when the hotel is at maximum capacity. That is the only negative point about the hotel from my perspective.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Deliciously exquisite

The Hotel is a beautiful expression of modern and traditional design and architecture. We stayed in the deluxe king room (because they were so booked up), and for one of the smallest rooms, it was huge with sitting area, full couch and a walk-in closet with vanity that is almost as large as the sitting area. You can literally put 2 king size beds in the closet and have enough room to walk around. The room is immaculate and demure at the same time. No over the top, ornate decorations. Just very tasteful and extremely high quality build and amenities. The feel is modern Japanese with vertical slated wood paneling and soft thick carpeting. Solid wood furniture, all high end from the equipment and bedding to the tea and coffee. Everything about this room drips with luxury.
The service from the time you exit the car till the time you enter the room is truly exceptional, but not snooty or pretentious. Every staff member we encountered were so gracious and gregarious. And there were so many staff members at every corner of the hotel. Most of all, they sincerely expressed pride in the service they provided, and offered candid opinions. We really enjoyed talking to the staff and sharing their stories.
The only drawback that we encountered were some snooty, entitled customers who seemed to take for granted the exceptional service by the staff. As it is a 5-star hotel, some visitors seem to have lots of money, but sometimes, not enough class. But that's not the fault of the hotel.

Partner

10/10

Exceptional

01 Oct 2024

Calliope

Excellent and truly 5-star hotel experience

Leisure Family

10/10

Exceptional

08 Sep 2024

Diana

Beautiful hotel in an excellent location connected to the Hibiya Station with access to several Tokyo Metro lines. We loved our stay here!

10/10

Exceptional

03 Sep 2024

Chotik

Peninsula Tokyo is among the best hotel in the world. The service was excellent. Room is spacious and classically decorated and in excellent condition. Staffs were attentive and knowledgable. Would request the hotel to reconsider the price of orange juice though.

Leisure Family

10/10

Exceptional

16 Aug 2024

Rita

The property is very well maintained! However somethings are a little outdated like the tech. The housekeeper also only did evening turndown service once even though we were not in the room. Our friend that travelled with us got it every night.

Leisure Family

6/10

Pleasant

02 Aug 2024

STEPHEN

It’s a famous hotel and stayed in HK before but Tokyo was one of my ideal hotel wanna stay, but it is too old and light is dark. Still good hotel but it much older compare others

Friends_and_family Family

8/10

Excellent

19 Jul 2024

Verified traveler

Great stay

Outstanding hotel service with great facilities. Breakfast is good quality but a limited quantity and option. I’m used to the plentiful buffet of other Peninsula properties. The a la carte option just isn’t the same.

Partner

10/10

Exceptional

01 Jul 2024

Jiaoyan

The rooms are very big given it’s in Tokyo

Leisure Family

6/10

Pleasant

17 Jun 2024

ali

The property is in a great location and very clean,however the staff was disjointed and not friendly. The concierge was inconsistent at best and not very helpful. Numerous times we were not greeted by the front desk upon our return to the hotel.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Gaston

Great

10/10

Exceptional

06 Jun 2024

Zahid

Exceptional property and service in a great location. Highly recommend!!

Leisure Family

8/10

Excellent

25 May 2024

Denise

Overall the hotel is great it’s just that the rooms decor is a bit tired compared to other hotels that we had stayed in whilst in Japan.

Leisure Family

10/10

Exceptional

04 Apr 2024

Glenn

Fantastic property, great location, 5 star service, lasting memories.

10/10

Exceptional

10 Mar 2024

MATHIEU

Excellent service and attention to details.

Leisure Family

8/10

Excellent

29 Feb 2024

Anna

Excellent location and staff, older hotel

The hotel was in an excellent location right next to the Hibiya Station. Lots of food and shopping options within easy walking distance around Hibiya and Ginza. The hotel pool and gym were both nice, and staff were very helpful and friendly.

That said, the hotel is definitely showing its age. Lots of interior details clearly came from a different era, like the light controllers and the lack of electrical outlet by the nightstands. We all had to plug our phones across the room, which is hard when one person had to be up super early for exercise and breakfast before meetings while the rest of the family wanted to sleep in.

We had a high floor suite, and the room was quite big for being in Tokyo. The walk-in closet was bigger than some hotel rooms, but the carpet in the walk-in closet smelled like dog urine which was unpleasant.

Friends_and_family Family

10/10

Exceptional

24 Feb 2024

Jennifer

Fabulous experience in a great location with exceptional service from the hotel.

Leisure Partner

10/10

Exceptional

02 Feb 2024

Mary Grace

Highly recommend, the location is amazing, the rooms are spacious and the staff is beyond helpful. Will be back for sure.

Business_and_leisure Self

10/10

Exceptional

28 Jan 2024

Diana

It is what you expect for a 5 star hotel. Friendly employee, always helpful. Nice location, quiet yet walking distance to GINZA. Restaurant inside the hotel is a bit lack on service, very slow and sort of chaotic.

Leisure Family

10/10

Exceptional

18 Jan 2024

Elizabeth

The Penninsula was outstanding in every way and cannot be faulted. Truly outstanding! Comfortable and sleek with every amenity.

Leisure Partner

10/10

Exceptional

24 Dec 2023

May

The service is excellent. I was traveling with my 84 yo mother who needed a wheelchair. The concierge was able to arrange special tour for us and transportation. The tours were also excellent. We would absolutely come back again.

Leisure Family

10/10

Exceptional

09 Nov 2023

MIGUEL

5 star! Everything was wonderful.

Friends_and_family Family

2/10

Poor

11 Oct 2023

Florence

I paid extra the corner room for extra spaces , however the room is the same size as the standard room, the only area I can think of which may be 20 sq feet bigger is the corridor when we entered the room which is totally useless. The room is so run down, no late check out, we need to leave sharp at 12.

Leisure Family

10/10

Exceptional

11 Sep 2023

Kathleen

Wonderful experience

Leisure Family

10/10

Exceptional

01 Sep 2023

Ahmed

it was amazing

Friends_and_family Family

10/10

Exceptional

04 Jun 2023

meredith

The most special hotel, ever. I would come back to Japan just for this hotel. The staff is exceptional, the rooms are so, so lovely. The spa is better than anything you can dream of. If you can swing it, this hotel should be added to everyone’s list. It will ruin you from any hotel in the future. It’s as close to heaven as you can get

Leisure Partner

10/10

Exceptional

29 May 2023

Verified traveler

Best Hotel Stay Ever?

Stayed in Tokyo for 2 weeks at the Peninsula. The service, cleanliness, facilities are all top notch. One of, if not the best city-hotel stays I've ever had.

Partner

8/10

Excellent

10 May 2023

Fawaz

Overrated

Not my favorite hotel to be honest. Rooms are old and tired. I can hear the other rooms so not sure about the quality of sound prof there. It is the only hotel I’ve ever been that they wouldn’t allow you to use the hotel amenities the hours post check out till you leave. You leave noon and you can’t do anything afterwards. Not staying there again.

Friends_and_family Friends

10/10

Exceptional

06 May 2023

Mohd

Extremely friendly and helpful staff,made us feel at home.lovely views from room and fantastic location.

Leisure Family

10/10

Exceptional

26 Apr 2023

Magnolia

Everything was great .only breakfast it's not buffet. Breakfast was small portion.its not anough

10/10

Exceptional

16 Apr 2023

Elaine

It has always been a best hotel.

Leisure Family

8/10

Excellent

16 Feb 2023

Verified traveler

Hospitality Fatigue?

Peninsula Hotel has been our go-to Tokyo hotel for many years. Location and the design of the rooms are really attractive. However, whilst the room charges have been on rapid rise due to high demand especially with the opening of borders around the world, the service level has been dropping particularly when compared to 5 to 10 years ago. Getting concierge response to emails had been especially challenging - at one time taking weeks to get an email reply and only after multiple chasers. The team that has remained strong all this time is the team at the front entrance and driveway receiving guests. We are thankful for that.

Partner

10/10

Exceptional

15 Sep 2022

Nawaf

Great Hotel

Very good hotel, friendly staff and excellent location.

10/10

Exceptional

13 Sep 2022

Man kin

As good as usual

As good as usual,been here for the third time already

Business

10/10

Exceptional

11 Sep 2022

Garry

Great rooms,
Great location,
Great staff.

Business Partner

10/10

Exceptional

05 Sep 2022

Branden

Very kind and accommodating staff!

Business

8/10

Excellent

06 Aug 2022

Kohei

Great location, beautiful building. A bit old facilities. Staff didn’t listen my all requests ( seemed forgotten some of them)

Leisure Pet

10/10

Exceptional

09 Dec 2021

Dane

Will definitely return! Sophia at the front desk went above and beyond to ensure my trip and meetings were successful. Thank you so very much!

Business Self

10/10

Exceptional

15 Nov 2021

Anna Novianthy

Spacious room and all staff was excellent services 👍👍👍👍 Keep up the excellent services

Leisure Partner

10/10

Exceptional

28 Aug 2021

William

Terrific experience

Leisure Family

10/10

Exceptional

19 Feb 2021

JONGMIN

It was amazing stay in all aspects.
The most I liked is the room is spacious and has huge windows allowing us to enjoy time during in the room. And also the customer service was excellent.

Partner

10/10

Exceptional

25 Jun 2020

Jose

Fabulous experience, extremely nice staff, Tokyo people are amazing and numerous!! Amazing city, many options, this hotel get access to the subway and is a plus!!

Leisure Family

8/10

Excellent

16 Mar 2020

Benjamin

lobby restaurant staff was very slow, except the crew on Friday, March 13 (excellent service). the rest were not even up to the standard the Peninsula usually provides.

Leisure Partner

4/10

Poor

02 Mar 2020

Verified traveler

made me disappointed

Upside: Sophia at the front desk was absolutely superb. She found everything I needed before I even talked about it. And that was one of the few good things about the hotel. Downside: no refill nor additional bottle of shower gel, conditioner etc. Only 2 bath towels for 2 people. No wine glasses even though a bottle of wine is in the fridge. Leftover wine in a glass was left after housekeeping. I don't know if this was the policy of Peninsula Tokyo, but I have never experienced the same thing at those top-rated 5 star hotels. I feel sorry to say this but Peninsula Tokyo puts all Peninsula Hotels around the world down big time.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2020

Verified traveler

The artwork is amazing. Location great. Super luxurious hotel with wonderful personnel.

Business Partner

10/10

Exceptional

22 Jan 2020

Verified traveler

Amazing stay with my baby
Very friendly service
24 hr room service various menu selection
Clean and comfy bed
Location is fantastic for shopping and eating
Room is very spacious in Tokyo!
Will be back for next trip

Friends_and_family Family

8/10

Excellent

27 Dec 2019

Naohiro

ディテールにがっかり

部屋はすごくいいテイストなのに、悪目立ちするボタンがいたるところにあって、全体的にものすごく残念な印象。ステイそのものには影響しないものの、かなり気分が萎えるディテール。そのデザインを良しとしてしまう発想で運営してると思うとがっかりする。

Partner

10/10

Exceptional

26 Dec 2019

Verified traveler

Property was beautiful, breakfast was great, staff was friendly & was close to subways & trains.

Leisure Self

10/10

Exceptional

24 Dec 2019

j9t

The lobby restaurant staff were excellent. I wish there were more dining options.

Business Self

10/10

Exceptional

11 Dec 2019

Verified traveler

Great Location and service!!
The room upgrade was incredible!

10/10

Exceptional

08 Nov 2019

Verified traveler

My husband and I travel quite a lot and this was truly one of our favorite hotels ever. The service is amazing and the room lovely. I can’t recommend this hotel enough!

Leisure Partner

10/10

Exceptional

27 Oct 2019

Chok

great

great stay and location in Ginza. We have booked for the family suite with pikachu theme. the room provided late check out till 7pm but apparently we need to inform them 3 days in advance. So they did not manage to give all our rooms for late check out, only one room given. Others are all very good.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Verified traveler

It is as good as it gets.
Great neighbourhood, connected but quiet.
Service was perfect.
They even sent us a birthday cake after seeing the d.o.b. In our passports.

Leisure Partner

10/10

Exceptional

17 Oct 2019

Verified traveler

The staff were lovely. Polite and very hospitable. Extremely clean.

Leisure Family

10/10

Exceptional

26 Sep 2019

Verified traveler

The Peninsula has a spectacular location in Tokyo and the rooms and property are top notch and very much like other top Peninsula properties. Staff and service and courteous and perfect. It’s a well run operation. Over breakfast the GM stopped by and spent a lot of time with guests adding to a highly personalized experience. Certainly one of best hotel experiences for us.

Business_and_leisure Partner