AC Barcelona Irla

Spain , Barcelona
BARCELONA, Carrer De Calvet, 40-42
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100 reviews shown

8/10

Excellent

25 Feb 2026

XIN

Decent hotel. Room is big, cleaning job can be improved. Buffet has lots of choices.

Partner

10/10

Exceptional

03 Feb 2026

Julie

Staff are so friendly and helpful, really nice breakfast, porters to help with bags, lots of amenities for our baby- a baby bath, bottle warmer, cot, kettle to make a bottle

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Terence

The Hotel was really lovely. The food is great with plenty of choice available.
It is ideally situated with lovely coast walk.
The staff are very helpful & friendly.
A perfect hotel for a solo traveller with a great selection of activities to pass the day
I would definately return for my next holiday

Self

8/10

Excellent

21 Jan 2026

Julie

We had an issue had no hot water three days stay reported but never resolved

Partner

10/10

Exceptional

13 Jan 2026

Javier

Great quality-price value

Partner

6/10

Pleasant

07 Jan 2026

Jon

Avoid room 9323 if you want a lie in. Every morning @10:30 you get three hours of Ibiza rave music for the kids area. Plus French windows wouldn’t lock, shower riser was broken, and as someone who rarely gets ill, I got sick after 2 days(flu-like systems, chesty cough). lots of people appeared to have it. Best take your own pillows as probably imbedded in them

Leisure Self

10/10

Exceptional

01 Dec 2025

Richard

Yes

Self

4/10

Poor

29 Nov 2025

Lynne

neglected room, hairdryer was clogged with fluff, turned it on and the smell of burbing, lead hanging out of the wall, missing tiles outsie, door didnt lock

Self

10/10

Exceptional

18 Nov 2025

Steven

clean, quiet, nice staff

Leisure Partner

8/10

Excellent

16 Nov 2025

anthony

Ants in room lots ove
Got moved to another room
Shower extraction fan never worked

Leisure Partner

10/10

Exceptional

16 Oct 2025

Darron

We booked this hotel last minute as the one we originally booked was awful and we couldn't get away fast enough!
From the moment we arrived here we were made to feel very welcome and the staff were so helpful. The reception , pools areas, and bars were all really nice, however the corridors and lifts in our block looked as if they had missed the refurb! We had a junior suite and the bed in our our room as so comfortable I wish we could have taken it home. We had a sea view but could also see the power station from our balcony, this didn't really bother us too much however. Food was good for AI, good quality and always plenty of options. There was also a great selection of drinks, including branded spirits and we loved how the snacks at the pool bars were all individually packaged and stored in cabinets, not simply left on the side. We would definitely return to this hotel but probably choose a deluxe room on the quieter side of the hotel.

Leisure Family

8/10

Excellent

10 Oct 2025

Basuk

External grounds of the property are very well looked after and clean. In regards to rooms however not so good, we had black spots in our bathroom mirror (looked like mould) and beds were king but split in 2 so kept moving amytime you try to sleep. Great options for food and drinks as we went all inclusive with choice of restaurants in both parts of the hotel. Transportation wise bus stop is right outside the hotel entrance to take you to anywhere in the island. Overall good hotel, staff are freindly but rooms needs upgrading including beds.

Leisure Partner

8/10

Excellent

03 Sep 2025

Elena

Very nice hotel, but you can hear everything from the rooms, a bit too noisy

Leisure Family

8/10

Excellent

26 Aug 2025

maymay

by a lovely volcano. Fun stuff and excellent program for kids. Great swim pool and good food selection consider this island does not grow anything.

Leisure Family

6/10

Pleasant

29 Jul 2025

Chioma

The food

8/10

Excellent

23 Jul 2025

richard

Great selection of pools and activities for all ages. Good gym. Buffet dining tasty and wide selection.

6/10

Pleasant

24 Jun 2025

Nickolas

Not quite as nice as advertised.The main disappointment was the rooms were quite shabby I.e chipped furniture & paintwork, loose handles.
The beds were comfortable but our request for a king bed were ignored as a couple, 2 singles pushed together.
The food was good but not excellent for all inclusive.
Value for money on the stay was well below par.
Improving the hotel & updating would certainly help.

Leisure Partner

8/10

Excellent

03 Jun 2025

Jacob

The Denver include only water.
The air is not
A

Leisure

10/10

Exceptional

31 May 2025

Ann

Great services

Leisure

10/10

Exceptional

28 May 2025

Giuseppe

A lot of food the whole day.
Nice place with a lot of activities

Leisure Family

6/10

Pleasant

18 May 2025

Chris

Average, get what you pay for.

Olympic pool is the saving grace

10/10

Exceptional

06 May 2025

ana

Nos gustó mucho la variedad y calidad del buffet. La atención en la recepción. Muy amable el personal.
Los chicos y chicas de animación también muy amables.

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Rebecca

Perfect getaway!

Enjoyed my stay! Location is perfect for a quiet holiday, the main area of Teguise is a short walk/bus.
I was half board, lots of choices at both breakfast and dinner and a different theme at dinner.
The room was nice, fresh and kept clean. Nice touch with the toothbrush and toothpaste I took for travel home - thank you!
Reception team were helpful and friendly.
There is a fully packed timetable of things going on, didnt take part and the entertainment wasn't annoying when chilling at the pool - was fun to watch the games.
I would recommend staying here.

Self

8/10

Excellent

29 Mar 2025

Michael Stedman

No sea view

Leisure Self

10/10

Exceptional

04 Mar 2025

Carol Stephanie

The Staff were very friendly and helpful ..the area and pools were very nice if a little cold in february and especially the 50m pool which was warmer.

Other beaches and restaurants were some walk away from hotel so we upgraded to all inclusive which i recommend especially as i have to follow a gluten free diet and restaurants and bars all had a gluten free corner.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Verified traveler

Great way to experience Lanzarote

Great stay. A week of half-board, with a full day of organized activities to choose from every day. Very responsive, friendly and professional staff. We had rented an EV, and the hotel has two 11kW charging stations with dedicated parking space for EVs. One of them was working ok, and charging there was a breeze. Food is excellent with two main restaurants to choose from. There are two parts of this sprawling hotel, we stayed in the one further away from the beach and it was fine. Also location is very central to access all parts of the island. Nice walking/running trail along the beach to the nearby town.

Partner

10/10

Exceptional

14 Feb 2025

Manuela

I had an amazing time at this resort. Employees were very nice, the room was big and clean with a great view.
The breakfast buffet was up to royalty levels both in terms of choices and quality.
The surroundings were great for sport, relax, shopping, public transport, entertainment.
I will go back for sure.

Leisure Self

10/10

Exceptional

14 Feb 2025

Christopher

Had a great few days here! Great facilities and within easy reach of Costa Teguise and Arricefe via public transport. Bus stop was outside hotel with regular bus services!

Leisure Self

10/10

Exceptional

18 Jan 2025

Niamh

Great resort, been a couple of times now and would continue to come back. Great facilities for sporty/active people and similarly for relaxing. Great selection of food, rooms are clean and modern, and the staff are great, plus great value for money.
Would highly recommend!

Leisure Partner

10/10

Exceptional

02 Jan 2025

Rupa

We had a great experience at Lanzarote Barcelo Active Resort. Lots of fun activities for the kids. Close to airport and beaches. Big rooms. Good food options in buffet. Would have liked more vegetarian main course options. One suggestion to have separation between vegetarian and non-vegetarian to avoid cross contamination. Lanzarote is a beautiful island to visit. Definitely recommend.

Leisure Family_with_children

4/10

Poor

28 Dec 2024

Olayinka

Should not be named as a family hotel, it has barley anything for kids other than the same show every night outside. Also all the facilities they claim to have is false. Kids can’t even swim/use a floaty in the pool. I wish I had done better research on the property.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2024

Fady

Staff were all very helpful throughout .

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Verified traveler

Enormous

This is an enormous site which we found somewhat overwhelming.
We only stayed one night so didn't have chance to explore all the facilities.
Reception friendly and efficient.
Large selection of food.

Partner

10/10

Exceptional

14 Dec 2024

James

Three night stopover

I stayed at this hotel as part of a longer trip, first time in Lanzorate and I'd definitely come back to this hotel.

Self

10/10

Exceptional

26 Nov 2024

Lisa Jane

The hotel was spotlessly clean, the facilities were excellent. Great if you want to be active with a varied programme and equally great if you want to just go and relax. The food was really very good (only experienced Breakfast and Dinner, so can’t comment on Lunch) nice to have a choice of Buffet restaurants. The on-site supermarket is very good, well stocked and reasonably priced. We stayed in a family room (3 adults) it was plenty big enough for us with enough privacy. Very comfortable beds, big fluffy towels and cleaned/made up every day. It had a full size fridge and a microwave and kettle. There were 2 televisions but we didn’t really use and a balcony with a table and 4 chairs. I would say the area surrounding the hotel is not great, quite a walk to Costa Teguise. This didn’t bother us as we were only there a few days for some winter sun. So the coastal path walk was lovely of a morning, we were not looking for anything more than that. If you did want a bit of nightlife out of the hotel, you would need to get the bus from outside or taxi I would say. It’s only about 15 mins taxi from airport which cost 22€ each way. Was very easy to pick up a taxi when coming out of airport and there was a taxi rank just outside the hotel and we only waited about 5 mins for one to come along to take us back to the airport. The hotel reception would have called one if we needed though I am sure. All in all a very positive first experience and we would definitely return.

Leisure Family

8/10

Excellent

25 Nov 2024

Susanne

The rooms are very good but it also depends where you get put. If you have to have the lights on when there is sun outside asked to be moved.
The drinks I believe are somewhat watered down. AI plus you get proper drinks.
Food not always warm but plenty of choice.

Leisure Partner

10/10

Exceptional

21 Nov 2024

Marcela

Such an incredible resort, staff are soo friendly and wonderful! It has absolutely everything you could think of, we have the most amazing time here!

Leisure Partner

10/10

Exceptional

13 Nov 2024

philip

10/10

Exceptional

19 Oct 2024

Magdalena

From the moment we arrived we found exeptional service from the reception staff. As there was little queue we were invited to another desk to check in.
Room was very clean and decorated with taste.
All staff, cleaners, receptionists, waiters, cooks, gardeners, bartenders were very friendly and helpfull.
Dining was very good, variety of food so everybody could find something they liked.
We used dolce vita restaurant for my partners bday and there was no disappointment either, everything tasted as in Italy. We even received bday card from experience manager from the hotel.
Check out process very quick and without any issues.
I can highly recommend this hotel.

Leisure Partner

8/10

Excellent

10 Oct 2024

iñigo

Buen hotel, necesita un poco de reforma

muy buena estancia

Friends_and_family Family

10/10

Exceptional

07 Sep 2024

Gerard

Great 1 week stay at Barcelo.

Overall everything was great, service great, very comfortable bed, servicing of room excellent.

Self

8/10

Excellent

05 Sep 2024

Claire

We have stayed at the hotel three times and it is great for a young family. They have a great splash park with sun beds around, and multiple other pools. Fantastic entertainment team for children and very enthusiastic. The buffet food options are varied and they do a fabulous breakfast. Staff friendly and helpful. Overall recommend.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

George

Is very nice hotel

Leisure Family

10/10

Exceptional

06 Aug 2024

Gwen

Only a short drive from the airport. Great resort for being active and also relaxing. Lots of options to try new activities during the day and some entertainment each evening. No booking required. Gym for over 14s only. Not all activities were inclusive as some had a small fee. Room was spotless. Food was excellent, being fresh and varied each day. Perfect for our 5 day holiday. Highly recommended.

Leisure Family

10/10

Exceptional

01 Aug 2024

Lorraine

Well, i hadn't stayed in a hotel for a long time, so it was a bit of a culture shock at first. I only booked it for the Olympic pool tbh. The resort is absolutely huge and although it was busy, it didnt feel crowded in any way. I paid a bit extra to have a sea view room. These rooms are renovated to a very nice standard, they are part sea view & part pool view, very spacious including a large balcony with sun pretty much all day. On Expedia, i couldnt see an option for the 'Royal Level', it wasnt clear, but this was the next best thing. The food was good, plenty of choice and every night, something was being cooked fresh - chicken, pizza, burger etc and in the morning eggs are cooked fresh for breakfast. I did expect everyone to be pretty sporty, but activities and the gym were not used by many. For me, it meant a choice of lanes in the pool at any time of day which was wonderful. The staff were kind, friendly and helpful except the pool towel guy at the Marella pool who acted as though he had knitted the towels himself by hand & definitely thought you didnt deserve one! As someone who enjoys the beach, its worth knowing that although this hotel is right on the coast, there is no beach, it is all rocks and unaccessible. There are no shops or restaurants or town near the hotel and the view is of industrial area - i found this different from anywhere I'd stayed before. All in all, I would return for the amazing swimming, but it is isolated if the weather had been not great

Leisure Self

6/10

Pleasant

01 Aug 2024

Rebecca

We arrived late but check-in was good; super quick and helpful. However, the bands given to us didn't open our bedroom door, the man who helped us with our bags let us into the room and went back to reception to get new bands, but none of them worked either.
We had a family room as the bunk beds were great for the 3 and 5 year old, however there was a list of things we weren't impressed with in the room - the patio doors were stiff and wobbly, the sliding door into the bunk bed area was broken and wouldn't move, the bathroom sliding door was stiff and wouldn't close, there was no main light in the bedroom just the side lights, the floor was dirty (bottoms of our feet were filthy), the safe didn't work, there were 2 travel cots taking up space in the bedroom that we didn't need or ask for and the shower had a lot of mould.

Leisure Family_with_children

8/10

Excellent

30 Jul 2024

Freli Abeabe

Very convenient to be able to use the facilities at both hotels. Animation Team were brilliant, friendly and so hard working! Food was decent - pizza in the Playa side highly recommended. Brilliant idea of the wrist band as room key - would love for all inclusive hotels to have this! Barcelo’s are quite nice too- could double as an accessory. Most staff were helpful. The water in the cove near the hotel was gorgeous - rocky and deep though shame I was not a strong swimmer so I prefer a sandy beach.

Leisure Family

10/10

Exceptional

28 Jul 2024

Martin John

A great place to relax.

8/10

Excellent

26 Jul 2024

Shirley

Dining staff never offered us any water at our evening meal. Other tables had been given a jug of water. And one lady in the entertainment team was very unprofessional. She ignored us and two other families at the bingo.

Leisure Family

10/10

Exceptional

09 Jul 2024

Rugile

Such an amazing stay, we stayed in the junior suite and it was perfect! the cocktails were amazing. Although dinner was quite repetitive it was still of high standard

Leisure Partner

10/10

Exceptional

27 Jun 2024

Lauren

What a beautiful hotel! Loved everything about it, I couldn't fault a thing! Would definitely go again 5* 🙂

Leisure Family

6/10

Pleasant

09 Jun 2024

Emanuel Carlos

Noisy, walls too thin could hear everything from adjacent rooms, especially the usual insensitive Brits who don’t know how to behave abroad.

Leisure Self

10/10

Exceptional

25 May 2024

Leanne

Very clean very nice

Leisure Family

10/10

Exceptional

26 Apr 2024

Verified traveler

Simply amazing!!

An amazing stay all round. It’s clear eveything has been thought through carefully. We had an amazing stay and so did our 1 year old. Will definitely come back in the future 😊

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Chris

Perfect place for a sports ,sun, and relaxing 😎

Self

10/10

Exceptional

13 Apr 2024

Hardeep

Overall very good experience. Two things that would make it excellent in all areas would be
Would be good if pools would be heated and more variety in kids food.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2024

Oliver

Really enjoyed my time at Barceló active resort.

The room was lovely. We had a nice view, and it was great and quiet. Beds were nice with a reasonable range of pillows. I slept really well. The room throughout was clean, and the bathroom was good. There was also a good provision of storage for our stuff.

The restaurant each day was fantastic. There was a great amount of variety, and this changed each day. Everything tasted as good as or better than it looked (which for all inclusive is rarer than it should be sadly). Things were reasonably well labelled - the odd omission, but things can always be improved. The only gripe I had was that serving tongs / spoons were often shared amongst different dishes - so you might find a spoon used to two different types of cake which had remnants of both on. I’m not one with a big issue on cross contamination (for allergies as an example) but this struck me as an easy one to fix.

The staff were faultless. Reception were lovely, bar staff fantastic, the restaurant staff always cheerful and helpful, the cleaning staff always gave a cheery hello - every single person we encountered was a credit to the place.

We did one or two of the fitness activities, these were quite good. The only issue we had was that often it wasn’t totally clear what you were signing up for. One class labelled as 30mins was 45. Another were thought might be an easy stretch sort of class was much more advanced. I’d really suggest giving a bit more detail.

Leisure Partner

10/10

Exceptional

19 Mar 2024

Richard

Great hotel

6/10

Pleasant

07 Mar 2024

Verified traveler

Meh

Room was good condition - pretty comfortable - good wifi - good aircon. Room safe not working.
Claimed to be \"pool view\" - but only if you had a very good imagination. Breakfast buffet was OK - nothing special and a bit disorganised.
Downsides - very poor soundproofing - traffic noise thru huge gaps in door - woken up at 3am by adjacent room - soundproofing so poor I could make out both sides of the phone conversation/screaming match.
Not very good value for money
Would stay there again but would try and find somewhere better

Self

6/10

Pleasant

12 Dec 2023

Benjamin

The hotel was lovely but the drain in the shower didn’t work so my shoes was always blocked everyday and it overflowed into the bathroom floor I had to use towels quickly to dry the floor. It was difficult to wash everyday so that was disappointing and made the stay a bit difficult

Self

8/10

Excellent

11 Dec 2023

Sam

Good

Well recently refurbished hotel with good food and drinks options and activity programs.

Self

10/10

Exceptional

04 Dec 2023

Claudia

Excellent stay

My stay was amazing, thanks also to Mercedes, that helped me with a lot of information. Her friendly nature made my stay excellent! No doubt i d recommend this hotel!!

Friends_and_family Friends

10/10

Exceptional

22 Oct 2023

Tom

Best

It was amazing!

Business

6/10

Pleasant

30 Jul 2023

Viviane

Hotel its okay. But food every day same menu, Is no good. The cocktail all inclusive is terrible.

Partner

6/10

Pleasant

16 May 2023

Clare

Returning after 2 great stays last year. This year with the old hotel now reopened was put in block 3 overlooking the road & the Olympic pool so immediately disappointed.
Was advised didn’t book a sea view so said can I upgrade & told not possible so then asked to be put in Royal level I had used last year but was quoted €500 euros on top of what already paid!! When I used the app said €50
Think the member of staff was more interested in talking to his colleagues & actually didn’t know how to navigate the system
At this point I was so tired &
Couldn’t be bothered to argue so walked to my room

I actually liked it as renovated but few things were annoying

The buffet breakfast room was changed on my second day but not advised

No water in the fridge as a courtesy

No card given for beach towel so after helping myself over first 2 days challenged by a jobsworth Life guard on 3rd day

I love Barcelo hotels staying in one in Tenerife in March & previously there last year but this will make me rethink 😩

Leisure Self

10/10

Exceptional

29 Apr 2023

Dianne

Enjoyable break

Great food and surroundings lovely room with great view

Friends_and_family Friends

10/10

Exceptional

26 Apr 2023

Richard

Great hotel food excellent swimming pool best in Europe nothing bad to say.

10/10

Exceptional

08 Dec 2022

Verified traveler

A great stay!

Had a great stay at this hotel. The staff were friendly and professional, facilities better than expected and there was a really nice touch of finding a bottle of champagne when coming back to my room on my birthday. Overall, very pleased and would definitely stay here again!

Partner

10/10

Exceptional

26 Nov 2022

Kate

Lovely hotel, great facilities going on even in late November. Food choice was excellent even for diary free people like me!

Leisure Partner

10/10

Exceptional

03 May 2022

Verified traveler

Lovely solo break

Hotel and staff are outstanding. I was on a solo break on half board and felt so comfortable as a single lady. The room was beautiful - gorgeous sea view and huge balcony. The pool area is lovely with plenty of sun beds abs seating area.

Self

8/10

Excellent

06 Mar 2022

Honor

Property was beautiful although still under renovation. Reception desk staff were very helpful - happy to provide directions or order taxis etc and also stored our luggage on the day of check out. One problem with the property was that in our original room the boiler was broken and after 3 days of lukewarm water we were upgraded which was a bonus. The all inclusive buffet was lovely and food hot however no labels on foods meant you didn’t always know what you were eating.

Leisure Partner

10/10

Exceptional

26 Feb 2022

Idris

We liked everything

Leisure Partner

10/10

Exceptional

16 Jan 2021

Peter

Very clean and staff were very helpful

Partner

2/10

Poor

19 Nov 2020

Ian

Don’t stay at the Occidental

The hotel is similarly rated to the 4* Teguise Grand Playa where I have stayed before.
The staff at the Occidental were smartly turned out and their standard of service was good.
The hotel was very clean and Covid aware
However
The hotel is a long way from the centre of the Costa Teguise resort and the capital Arrecife with seemingly no obvious shuttle service offered
The standard of catering was abysmal with all the character of a “works canteen” - No ambiance, low end / poor quality food / ingredients such a contrast to the Teguise Playa.
No cabaret or musical entertainment - just bingo

Business

6/10

Pleasant

24 Oct 2020

Jon

Just dont eat the food.

I originally stayed for a week and had a good time. Generally there is a really good atmosphere around the hotel and the staff could not be anymore friendly. There’s plenty of things to do like go to the gym, squash or the close by beach if that’s your thing. If you’re looking to get away for a bit and get some good weather next to the pool, then this place is a good choice.

Now the bad bit. The food quality is really quite poor. I’m a little fussy but having to microwave the food is not what I consider acceptable. The food is average but don’t expect any hot meals. If salad is your thing then you’ll be ok.

I made a mistake by deciding to stay on for another week. On a more serious issue with the food I got food poisoning on my second night and ended up spending three days in bed being really quite sick. I phoned a taxi who went and got me some meds from a local pharmacy. So out of my extra week I’ve spent three days in bed and the other three still feeling wiped out. I gave up on the hotel food and was ordering take aways from Just Eat as I didn’t trust the food in the hotel any longer.

So if you decide to try it, think very carefully about eating in the hotel.

So i wished i hadnt spent the extra £650 to just lie in my bed for 3 days and the other three feeling unwell waiting to go home.

Self

8/10

Excellent

11 Jan 2020

Verified traveler

Nice hotel. Food quite good and set away from the main area which we liked. Room was comfortable and service was good. Only slight issue was smell from toilet but kept door closed so was fine.

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

Everything was clean, also with me being on permanent crouches i found it easy to get around the hotel from pool side to acess to the walk in shower etc the whole stay was first class.

Leisure Partner

2/10

Poor

29 Sep 2019

Verified traveler

We was overrun in our room with cockroaches. Staff didnt seem concerned. We had to be moved from two rooms and could only give us one room for all of us. No hot water entire stay. Shower busted too.

Leisure Friends

6/10

Pleasant

22 Sep 2019

Verified traveler

Bedrooms and view was nice though rooms needed a coat of paint. Food was terrible . Undercooked chicken and very repetitive menu. Overall the hotel needed painting . Very tired and dirty looking inside

Leisure Partner

10/10

Exceptional

05 Sep 2019

Susan

Home from home

We´ve stayed here many times and will continue to do so - it has become a home from home but with added luxuries!! The food on our last stay was the best ever with plenty of choice for each meal every day. If there was anything to be disappointed with it was the daytime activities, which have always been good, but this time fell short of previous stays.

Partner

4/10

Poor

21 Jun 2019

Verified traveler

Don’t eat in the restaurant if you can avoid it. Rude wait staff with no patience for you at all

8/10

Excellent

01 Jun 2019

Conrad

When we arrived at the hotel and checked in, we located our room and were disappointed, as the room was in a different wing of the hotel which was unlike the plush reception area. The room resembled an apartment more than a room in a four star hotel. From the picture provided via Expedia, we expected a luxurious suite, but were met with a room with one double bed and a large living room with a sofa bed and camp bed. The room was spacious, but felt very bare and was in need of some superficial upgrades. After speaking the hotel manager, who was very helpful, we were shown into another room in the same wing, but it was the same. The manager then offered us a room in the main hotel, which came with a extra charge. This room was what we had expected to have been allocated in the first place!

One problem with staying in the main hotel is the loud entertainment at night, the sound seemed to penetrate the room, even though it’s a block building!

That being said, the food and staff cannot be faulted and we thoroughly enjoyed our week at Occidental Lanzarote Playa. We hope to return again in the future.

Leisure

8/10

Excellent

28 May 2019

Verified traveler

Spacious rooms and good breakfast. Standard hotel but very friendly staff.

Leisure Friends

8/10

Excellent

23 May 2019

Wendy

Relaxing stay!

We enjoyed our stay. The beds were comfortable and the staff was helpful. We thought there would be more options for exercise classes so that was a disappointment. We didn't use the spa. There was a fee to use the sauna and hot tub. My daughter and I are gluten free and vegan and the kitchen was very accommodating. The gluten free pancakes were really good. I just had to ask for them before sitting down. If you want to see entertainment in the evenings, be sure to claim a seat early. They fill up quickly. We were happy with the location except for it is not on a beach as stated on Hotels.com. There is a convenient bus stop that will take you to beaches.

Family

10/10

Exceptional

30 Apr 2019

Verified traveler

Loved the pools and the location close to beach. Very clean hotel. Great entertainment.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2019

Verified traveler

Lovely and clean. Great views. Wonderful selection of foods. Would recommend for anyone who wants a get away as not close to many other shops/ restaurants but can get to via free shuttle bus

Leisure Family

10/10

Exceptional

25 Apr 2019

Verified traveler

Amazing pool area with great opportunities to catch the sun all day long. The staff were always friendly, helpful and welcoming, going above and beyond to help if they could. Great selection of food and drinks included in the all inclusive package. A quiet location but easily accessible to shops and larger resorts.

Leisure Family

10/10

Exceptional

17 Apr 2019

Verified traveler

Very good, staff were very kind and it was very family friendly

Leisure Family

8/10

Excellent

14 Apr 2019

Verified traveler

Water in the pool was heated ! But the toilet next to the pool should be cleaned more often

Leisure

8/10

Excellent

26 Mar 2019

Verified traveler

Some areas of the property require some general repairs to be done, paint coming off walls, furniture need repairing but centrally it's ok for the price

Leisure Partner

6/10

Pleasant

25 Mar 2019

Verified traveler

Corridors outdated. Guest services lady wasn’t very helpful - told us to get on the free shuttle which would be a big purple bus to get into town. It was green! Her instructions were not clear where the bus stop was.

2/10

Poor

22 Mar 2019

Verified traveler

Reception staff very unfriendly hotel had no atmosphere just a big space and nowhere to relax of an evening. The biggest complaint I have despite paying extra for a sea view we were given a room overlooking large wind turbines and a factory plant with chimneys belching out smoke 24/7.

Leisure Family

6/10

Pleasant

16 Mar 2019

Verified traveler

Without knowing we were upgraded from a standard room to a junior suite. However we were allocated one on the ground floor with the balcony facing a path in a dark and dingy area. We returned immediately to reception and asked for an upper floor room. We were informed there were non available but after complaining vigorously a customer service manager came to see us and lo and behold a room on 4th floor was found for us. We do not consider this hotel to be 4star. The accommodation we had was quite a walk from the main building. It was quite sparse. One bottle of water was provided but nobody informed us we could replenish it from the water machines. Extra toiletries were not provided automatically by the cleaner, they had to be requested from reception. There were no cotton buds, cotton wool or shower caps provided as expected from a 4 star hotel. The computerised entertainments screen was on the first floor, which was the reception, but we had no need to visit this floor as everything else and our entry into the main building was on the lower ground. Even so, the menu did not state times or locations for entertainments. The should be much more information at least on the lower ground floor if not in the rooms. Evening entertainment was a big disappointment - only on for one hour from 9pm-10pm. We had two good shows, the other nights were very disappointing. The entertainments team themselves were excellent, very friendly and outgoing.

Leisure Family

8/10

Excellent

15 Mar 2019

Verified traveler

Room had a bad smell from the bathroom. Spoke to reception but not a lot was done to rectify the problem

Leisure Partner

8/10

Excellent

08 Mar 2019

Paul

Our room was close to the evening entertainment area therefore noisy up to 10.30 and with returning revelers through the night. (people are on holiday:) )The room door has gaps that do not help with soundproofing. Other than that the beds are very comfy, food very good, pool area/gym etc all good. A great stay. We will try somewhere differnt next time but that should not deter readers of this review.

Partner

8/10

Excellent

07 Mar 2019

Anne

One week half board

Spent a week half board end of February- beginning of March. A wide selection of good quality food available on buffet. Service in restaurant was good. Reception staff very friendly and helpful even when checking in at nearly midnight. Our room was spacious with a living room area too, fridge, kettle & balcony had a sea view. Many areas of hotel in need of a coat of paint. Swimming pool & sports areas well kept. One pool was heated and very warm. Location on outskirts of town towards Arrecife with several plots marked out for or had foundations started for further development. Situated less than a mile from a petro - chemical plant which was very visible & some rooms look towards it. Free bus into Costa Teguise hourly during the day. Bus stop outside to Arrecife & Puerto del Carmen. About half an hour to walk along sea front to Costa Teguise where there are many bars and shops. Several car hire companies based at hotel.

Partner

8/10

Excellent

18 Feb 2019

Verified traveler

Nice hotel however i did not like the fact that you had to pay to use the jacuzzi, with all the hotels we have used it has always been included.
I found the dining room very poorly managed, lack of staff, guests waiting around for a clean table. Staff did not point out empty clean tables to guests hence guests stood waiting Tables were available however full of dirty dishes. These dirty dishes were left on tables for long periods of time. On a couple of occasions when we went to get our desserts our table was taken and we had to find another table.
Food in general luke warm. Took a long time to top empty dishes up.
On the last day we went for breakfast at 7.30 when the dining room opened. The whole restaurant was full of dirty dishes left from the night before.
Reception staff friendly and helpful.

Leisure Partner

2/10

Poor

14 Feb 2019

Verified traveler

Great hotel but watch valuables.

iPad went missing in room hence the low score.

Family

6/10

Pleasant

12 Feb 2019

Verified traveler

Well located. Clean and modern.

Food choice and quality was disappointing. Also felt that deposits for pool towels, iron and ironing board, etc. should not be required for an \"all inclusive hotel\" package.

Leisure Partner

10/10

Exceptional

05 Feb 2019

Verified traveler

Our second stay st this property. Our stay’s were in Nov and Feb so out of season. Overall deal was very reasonable. Food could be improved but to be fair out of season there was probably very little margin to do this. Would stay again.