Name: Novotel Barcelona City
Address: Avenida Diagonal 201 (Entrada por Ciutat de Granad, 201, Barcelona, 08018, ES

10/10

Exceptional

04 Aug 2026

Amy

😻

6/10

Pleasant

04 Aug 2026

Donna

Hotel was nice ,the front desk was not accommodating we checked in and asked for the same floor which was not accommodate. We arrived 9am and had to constantly at 2 o’clock. Check in time was 2 pm we had to ask them repeatedly was the rooms ready and then when they were ready, we have one room on ninth floor one room on the 15th. No washcloths in bathroom.

10/10

Exceptional

02 Aug 2026

Maria

Great hotel

8/10

Excellent

02 Aug 2026

Wendy

There were no bath towels..I don't know if that's usual here in Spain but I found that quite strange. Also, the shower gel ran out on our 2 day of 3 stay. So I'd say bring all your necessary toiletries.

4/10

Poor

01 Aug 2026

Emma

Good location.
Breakfast very good.
Pool area good, kids loved the pool.
Unfortunately rooms are very dated and bathrooms require major updating!
I would recommend this location however not this hotel in particular as it requires updating.

10/10

Exceptional

27 Jul 2026

John

great room for the family with helpful staff. location good and breakfast is outstanding.

10/10

Exceptional

26 Jul 2026

Joanne

Room was basic but clean and all we needed as a base for our trip. Staff were very friendly and helpful. The breakfast was great! The kids loved the buffet and there was lots of choice. We loved the rooftop terrace bar and pool area. A great way to cool down and relax with a sangria after a busy day sightseeing. Would definitely recommend.

10/10

Exceptional

25 Jul 2026

Jessica

Beautiful, clean property, helpful and friendly staff. Good breakfast.

Friends

4/10

Poor

25 Jul 2026

sarah

We were a family of 3. Mum with two teens. We travel extensively and globally so this review is very honest.
We arrived at the hotel around 10am. Arriving at the hotel we never expected our rooms to be ready and so asked for the bags to be kept in storage while we enjoyed the day. Sadly there were only 2 people working on reception and one of those took over 1hour with another family. When we returned at 2pm to collect our room key the reception area was chaotic with still only 2 people working reception. A verbal argument broke out between 2 guests as there was no order in place for people waiting for a room. Also, Delta crew turned up to check-in , which was dealt with immediately.
Eventually we were given a room only to find that the sofa bed was still not made up. The hotel phone in the room has no button for housekeeping and reception did not answer the phone. Eventually I walked the corridors to find a lady working in housekeeping to help prepare our room.
We approached reception again to ask if we could book a tour. The lady laughed in my face and gestured to a machine stating that i could try that but people book months in advance so doubt i would find anything. Every hotel we usually stay in has a concierge desk, usually eager to help guide us. All the Novotel had was a security guy ( who i might add was useless when the two guests had a loud argument regarding pushing in the line to check in). There's so much more i could write but not enough room on page! Avoid

6/10

Pleasant

23 Jul 2026

Kirsty

We arrived and checked in, we had booked a family room and had to ask 4 times for our room to be made up to a family room before this was done 8hrs later. The breakfast Was ok.
The room could do with abit of an update the shower was not very nice to look at, around the bottom of the shower tray was all black with mold.
The pool area was beautiful and perfect for the kids. Not a large area so some days we had to sit on the ledge but this was nice to look out. It’s a good hotel for the kids for sure.

4/10

Poor

23 Jul 2026

Cheryl

Check in was slow and front desk representatives were not particularly customer oriented. Rooms had no tissues except toilet paper, no blankets, no coverlets for the beds and no washcloths. I know the last item is typical for European hotels; but Novotel is an international chain that should meet international standards.Repeated requests to provide a blanket/cover for the bed went unfulfilled until I walked to the front desk and waited while they contacted hsousekeeping. Employees frequently chatted with one another while guests were waiting for service. This included front desk personnel, restaurant personnel and housekeeping. The hotel was expensive for the quality of services and amenitites.

4/10

Poor

23 Jul 2026

Anne-Marie

Just outside the hotel there is a sewage opening on the side at the road which seems to be in line with the entrance, just imagine the fowl smell.

The reception A-1 staff A-1 our room very small for a family room with only 2 visible electric outlets.

The bathroom sink was blocked and let’s not talk about the shower, needs renovations.

Breakfast good wifi good.

The top pool good but lots of children jumping everywhere on the ledge and splashing everyone.

No one came from the staff to talk to the parents to manage their kids

Too far from the main attraction with a hefty price to pay.

We asked the front desk to change rooms on the first hour of our stay, of course they said we’re all booked but your new room will be ready tomorrow. Crickets….. nothing, no one called,

No blankets for everyone, we had to ask the front desk twice for towels.

Final impressions……. No more Novotel for me.

Oh la crème de la crème, the air conditioner seems to give you the power to adjust it but naw same temperature. Won’t chill to your convenience.

10/10

Exceptional

21 Jul 2026

Youssef

Clear room, good service

10/10

Exceptional

20 Jul 2026

Edna

Staff were friendly

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Saray

Broken parking lot , noises, room looks outdated and small rooms

Family_with_children

10/10

Exceptional

16 Jul 2026

Ahmed

Was a good location I would stay here again

Family_with_children

10/10

Exceptional

15 Jul 2026

Adnan

Nice location, close to everything, shopping mall around the corner, multiple bus stations are very close.. the hotel is very nice, staff are very friendly, perfect for a family of 4

Family_with_children

2/10

Poor

09 Jul 2026

Salma

Dès notre arrivé, il nous charge 580$ et nous oblige de prendre une deuxième chambre car on a un bébé de 1 an. En suite il nous charge 30$ est la raison c'est qu'ils ont oublié de nous les chargé au début. Aucune facturation détails n'a était donné et l'agent nous dit qu'on va recevoir la facture par e-mail. Aucune animations...les agents à la réception comme des rebots.

10/10

Exceptional

08 Jul 2026

Miguel

Great personnel hospitality!

Family_with_children

10/10

Exceptional

08 Jul 2026

Ilir

Great location.

Family_with_children

10/10

Exceptional

04 Jul 2026

IMAD

Great stay , must try breakfast

Friends_and_family Family

2/10

Poor

29 Jun 2026

sarab

Bathrooms were dirty and sink not working properly - the room lacked iron and a hair dryer and tv wasn’t working and was very very tiny room for a family of 4 thats had to pay extra for.

Family_with_children

6/10

Pleasant

29 Jun 2026

Yasmine

The bathroom shower had mold.

Family_with_children

4/10

Poor

24 Jun 2026

James

Not the best. I stayed only one night and I went to another place near by and had the time of my life. Customer service poor here

Partner

10/10

Exceptional

15 Jun 2026

Hal

Rooftop pool and restaurant were perfect for a family. Our breakfasts at the restaurant downstairs were 10/10. The rooms were well appointed and clean. The staff was very friendly and helpful.

Family_with_children

10/10

Exceptional

14 Jun 2026

David

Great location, easy to access Metro/tram/bus, attentive and friendly staff. Definitely would stay again

Partner

10/10

Exceptional

14 Jun 2026

Corinne

Clean and ready for us weary travelers.
Friendly front staff. Very close to shopping and restaurants.

Family_with_children

10/10

Exceptional

07 Jun 2026

Indra

Lovely staff, beautiful rooftop view. Clean room that was a decent size and had a lovely view. Family friendly. Lots of happy kids and even a couple of stuffed bears in the lobby for kids to lounge on.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Viktoriia

Great location, mall right next to the hotel. Bus/trolley stops within 1-2 blocks. Delicious breakfast buffet! Very professional and friendly staff. Big thank you to Katia at the front desk. Room is very small, and bathroom too open, floor was always wet after showers.

Family_with_children

8/10

Excellent

01 Jun 2026

Anthony

This hotel was really nice however the location was a little far away from stuff. Its rt across from mall and food locations. Great view very clean hotel with nice roof top bar.

Family_with_children

8/10

Excellent

01 Jun 2026

hussain

This hotel is highly recommended for families. The staff is friendly and attentive, and the cleaning is of a high standard.

Family_with_children

2/10

Poor

30 May 2026

Patricia

My experience at this hotel was completely unacceptable. The front desk staff were incredibly rude, and management was just as dismissive and unprofessional. In an industry that is supposed to be built on hospitality, the lack of basic courtesy and compassion—especially toward guests traveling from other countries—is inexcusable.
As a medical professional, I expect a certain level of respect and professionalism, and what I encountered here fell far below any reasonable standard. I reported a broken refrigerator twice, and it was never repaired. This level of neglect clearly shows a lack of accountability and concern for guests.
From the poor service to unresolved maintenance issues, this hotel demonstrated a consistent pattern of disregard for its customers. This was one of the worst hospitality experiences I’ve had, and I would strongly caution others against staying here.

Friends

8/10

Excellent

27 May 2026

Magdy

The room needs some maintenance, especially the bathroom. Breakfast is very good (need ti incl de with your stay). Staff are very friendly. Location is very good (close to metro, and easy to find taxi).

Family_with_children

10/10

Exceptional

03 May 2026

Varun

Very goof

Family_with_children

4/10

Poor

02 May 2026

Joel

Air Conditioning didn’t work either night.

10/10

Exceptional

25 Apr 2026

Alberto

The bed was super comfortable and we were given two great pillows per person. The best thing is that it will Centric with many eateries including a nearby food court. Next time we go to Barcelona will stay there again!

10/10

Exceptional

24 Apr 2026

Simon

Excellent hotel with everything we needed for our short 2 night stay. The pool and roof terrace were ideal for relaxing with great views over the city.

Family_with_children

10/10

Exceptional

13 Apr 2026

rachna

Clean room, great location

2/10

Poor

11 Apr 2026

Usman

The hotel room access and lift cards don’t work, so you have to keep going down. Air conditioning stops or slows down in the middle of the night. If you are expecting an elite hotel experience, you will be disappointed.

10/10

Exceptional

10 Apr 2026

Kunal

Nice hotel

10/10

Exceptional

08 Apr 2026

Holly

We have just checked out of the Novotel after a great stay. Sad to be leaving!
We really enjoyed our stay here and would recommend to others. The breakfast is a great addition and a good way to start the day. Local to the metro and tram lines at Glories (within a 5 min walk). The Westfield shopping centre is next door with an abundance of shops. Plus there is a pharmacy if needed directly behind the hotel.

We requested a high floor in advance and this was honoured upon check in. The pool is small but handy on the rooftop with great views. Unfortunately, too cold this time of year but it would be wonderful in the summer.

The staff have all been attentive and excellent. Shout out to Irina on the reception bar who went over and above to help our son with a specific request, we do appreciate this and thank you again!

Hotel is generally quiet although there are lots of people coming and going. Plus, it is in a built up but quiet and safe area of Barcelona.

If you’re contemplating this hotel, I would book. We would stay again.

Family_with_children

8/10

Excellent

10 Mar 2026

Darryl

It was a good hotel. The staff was very friendly and the location was great. The beds weren’t very comfortable, though, and the dinner at the hotel (I know, why would we eat at the hotel) wasn’t the best. I would still recommend for anyone going to Barcelona.

Partner

10/10

Exceptional

20 Feb 2026

Guillermo

Very clean and comfortable rooms. The location is also excellent: You have a mall right across and plenty of coffee shops and restaurants nearby. The staff is also quite friendly. I must add that Juan, the supervisor, was extremely kind and helpful. We asked for suggestions on day trips and restaurants, and he helped us plan out our trip. He is very knowledgeable and an excellent addition to the personnel! Next time we go back to Barcelona we will make sure to stay at this property.

Partner

10/10

Exceptional

17 Jan 2026

Patricia

Excellent

Partner

10/10

Exceptional

12 Jan 2026

MOHAMED MAHMOUD

We loved the room, location, staff and everything, but I don’t recommend booking the family room. Its way too small for a family of four.

Leisure Family

8/10

Excellent

07 Jan 2026

ERIC

it was christmas so they were short staffed. Also the elevator required a key and it never worked. We were locked out of our room and the elevator 5 times during the stay - i guess this happens all the time.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Manoj

The hotel was as expected. Due to holiday season it was crowded which meant staff were annoyed at small things. Felt they were overworked

10/10

Exceptional

09 Dec 2025

Maria

It was smooth and convenient, the rooms were comfortable.

10/10

Exceptional

03 Dec 2025

Alicia

clean. good breakfast and staff were helpful

4/10

Poor

24 Nov 2025

SEAMUS

Front desk staff seem to be linked to Barcelona’s anti tourism group. Just generally unfriendly. We were 3 Adult family & were given only one key. We asked more but refused! Really unbelievable. Luggage guys cut from the same cloth. Efficient & friendly guy in rooftop bar.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

DANIEL

the staff was no really welcoming, even the manager which I believe was a lady, she was quite distrustful, stress out.
I have been traveling to Sevilla and Madrid in this trip but I have no experience this kind of poor service.
Need to talk to the personal to be more welcoming.

Leisure Friends

6/10

Pleasant

17 Nov 2025

Markos

Family rooms were smaller than expected

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Ian

Really lovely hotel. We booked a suite for the three of us. Amazing location with transport links right outside. Room and all communal areas were excellent.

Leisure Family

10/10

Exceptional

20 Oct 2025

Mauricio

Buen hotel

Leisure Partner

10/10

Exceptional

28 Sep 2025

Bethany

Staff was amazing!
Disappointed in the pool, it’s the reason we booked this hotel and it was very very cold and couldn’t swim in it.

6/10

Pleasant

21 Sep 2025

Ravindra

key issue

Business

10/10

Exceptional

21 Sep 2025

SRIRAM

Overall good

Business

10/10

Exceptional

15 Sep 2025

conrad

Almost a home-run

Excellent hotel. We had a suite room and it was great. Only two negatives: although the view from our room was wonderful, the windows were so dirty on the outside that it was hard to see the view. Also, they need more wait staff in the roof-top bar, especially on Saturday or when it has recently rained (to dry off tables).

Partner

6/10

Pleasant

24 Aug 2025

Glenn

Hotel is hectic, lots of people busting and bustling at all times.
The buffet breakfast was pretty good, but coffee makers were often not working and hot food was under cooked or raw - staff just could not keep up with the volume of demand.
Location is in a nice neighborhood with restaurants and shopping. Front desk gave us a suggestion for an authentic Spanish dinner and it was EXCELLENT.
It’s close to the Sagrada and a short cab to the beach, but not very central for other attractions.

Leisure Family

10/10

Exceptional

28 Jul 2025

Sheila Marie

ALL Staff are sure very nice . Very clean

Leisure Family

2/10

Poor

10 Jul 2025

Verified traveler

Do not stay here-you can do better

The most unfriendly staff at the front door. Beds that consisted of only a fitted and flat sheet. Had to call down to ask for a blanket (you would think that’s a basic bed item). Weird bath shower combo tub making it difficult to get in and out of. The building itself is so poorly indicated the taxi driver could barely find it. And so difficult to get taxis to pick you up from it as well. The stupid elevators and the requirement to scan your key card which never worked. And then the lights also wouldn’t stay on despite the card being in. What a terrible representation of this chain. Like get your act together.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Jose

Process was confusing

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Richard

Great place honest people, i left all my money in my room, they found it and called me it was 2000 euros. They were great people and the hotels novotel are all great worldwide.

Leisure Family

10/10

Exceptional

03 Jul 2025

Lance

Expensive but worth it. Breakfast buffet was 6.5/10 but a great bargain and very international cuisine

Leisure Partner

10/10

Exceptional

02 Jul 2025

Joe

It was good

10/10

Exceptional

23 Jun 2025

Frank

Staff very friendly and helpful. Very convenient location. On-site restaurant is reasonably priced and good food.

Partner

10/10

Exceptional

22 Jun 2025

Frank

Staff was friendly and helpful. On site restaurant was reasonably priced with very good food.

Partner

10/10

Exceptional

29 May 2025

Troy

The air conditioning in our room never did work, for three days.

Leisure Partner

10/10

Exceptional

13 May 2025

Murad

Great

Leisure Self

10/10

Exceptional

24 Apr 2025

Yokasta

A good place to stay, especially with family

Family

4/10

Poor

22 Apr 2025

Mustafa

They first gave me a dirty room after 2 hours wait before check in .. and then changed my room with complementary card of 3 free drinks at the bar which is end of not working at the time I was trying to use it .. I was charged a 100 euros for a roof top dinner at check out after I was told no bill need to be paid that night !! The place is a scam .. I was promised to get the charge issues resolved and still nothing yet

Leisure Family_with_children

6/10

Pleasant

07 Apr 2025

Lan

good location , people nice , bathroom not good

Leisure Family

2/10

Poor

22 Mar 2025

Pegah

It was our first stay in Barcelona with my family, the room size and service wasn’t good at all. The shower had issue we call the service desk but no one cared and didn’t get fixed. Room didn’t get cleaned during the day, we have to check out early we were lucky to find some other hotel but since was last minute had to pay much more. We never come back there

Leisure Family

10/10

Exceptional

21 Mar 2025

Maria

staff is super nice and they do above and beyond to make you feel welcomed and comfortable, reception and restaurant people specially. breakfast is delicious and generous. of course it would be good to be closer to the city center but it just takes 30 min walk or 15 min by taxi, so not bad.

Business

10/10

Exceptional

24 Feb 2025

Jonathan

It was nearly ten pm when I checked in, but there was no problem and the clerk was very helpful. I hadn’t prepaid the breakfast but I did it anyway and it was very good.

Self

10/10

Exceptional

18 Jan 2025

Dayannara

staff was super helpful and friendly l, food is delicious, beautiful view, and rooms are great! 10/10 reccomend

10/10

Exceptional

06 Jan 2025

gisela

The staff from reception is all amazing. The breakfast offers a lot of delicious choices.Cleaners is nice too

2/10

Poor

03 Jan 2025

Maria

The bathrooms where dirty and we called for service with no response. The sink water would not drain. Lastly, the beds where not comfortable. Service was not responsive at all.

10/10

Exceptional

28 Nov 2024

Corali

Great location, food and service

Leisure Partner

8/10

Excellent

22 Nov 2024

Mete

Basic but good quality

Very good location for transportation and close to major attraction. The room is clean and very simple. I would at least expect a coffee machine and a bottle of water, breakfast is excellent

Business

4/10

Poor

19 Nov 2024

Wen-Jung

I stayed for several consecutive nights, but the quality of service from the staff needs improvement. I understand that this place faces water scarcity, so to take a bath, I needed to request a bathtub plugger from the front desk. However, despite asking for it every day for three days in a row, I never received one. Additionally, the water in the room was supposed to be replenished daily, but on the second night, I had to call and remind them to provide fresh water. Besides, the hotel next door plays electronic music on the rooftop during weekends, lasting until around 11 or 12 at night. For those who are used to sleeping early, it’s practically impossible to fall asleep.

Business_and_leisure Family

10/10

Exceptional

17 Nov 2024

Glorisol

Great service

8/10

Excellent

03 Nov 2024

niall

Really nice hotel and staff, a little far from Gothic quarter/main sites, but some great local restaurants nearby

Leisure Family_with_children

10/10

Exceptional

27 Oct 2024

maged

Very nice property and amazing staff, excellent breakfast

Leisure Family

10/10

Exceptional

24 Oct 2024

Robert

Wonderful place wit great food

Leisure Partner

8/10

Excellent

12 Oct 2024

Benedict

Everything is good except for the shower

Leisure Partner

8/10

Excellent

10 Oct 2024

Yaruk Omar

The owner needs to change the keycard access system in rooms as ALL the guests were waiting at reception almost on a daily basis because the card would not work. Hence a lower rating. The staff tell me this has been going on for years and is not being corrected.
The staff are amazing, competent in multiple language, helpful as much as they can be with a faulty access system.
Breakfast was adequate, but I would book without breakfast and go out to have a meal/breakfast as none of the items tasted authentic.
Close to Glories metro station and tram stop literally at the doorstep. easy access to ALL main stops within a 10-30 min metro ride.
Quiet and peaceful at night. Safe area, felt comfortable even with late night walks. Cannot say the same about Rambla or Gothic quarters.
Room was clean and so was toilet.

10/10

Exceptional

10 Oct 2024

Filomena

The staff and the cleanliness!

Leisure Friends

8/10

Excellent

09 Oct 2024

Jeff

Great experience

Leisure Partner

10/10

Exceptional

06 Oct 2024

Patricia

It is very well located.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Joanne Isabella May

Clean, relaxing but still in walking distance from everything.

Leisure

10/10

Exceptional

04 Oct 2024

Gary

Great service and ares

10/10

Exceptional

22 Sep 2024

Beth

Excellent location, clean and pleasant staff

Business Friends

10/10

Exceptional

12 Sep 2024

Roberta

Right across from Glories Mall. We did not have time to shop. Hip University area, lots of young people.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Frances

We enjoyed our stay at Novetel Barcelona City. The rooms were comfortable and clean. The staff was friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Shari

Very nice hotel and the staff was very accommodating! My husband and two boys enjoyed our short stay!

Leisure Family_with_children

6/10

Pleasant

03 Sep 2024

Viktoriya

The hotel has great views of the city. The pool on the roof is convenient. The bar and DJ on Fridays was nice.
However, the property needs to be remodeled: the shower leaked each ti;me, so we needed to put extra towels on the floor. The shampoo and bodywash dispensers fell off the wall. The water in the shower didn't drain, so we were standing in our own filth. The sofa bed was uncomfortable, so we just placed the mattress on the floor (not ideal).
The breakfast buffet was good, with many options.

Leisure Family_with_children

4/10

Poor

18 Aug 2024

William

The chap who checked us in believe his name was Oscar was very very rude. Gave us the key to the room and that was it didn’t even tell us the room number just pointed at the pack with it written on. The key system in the hotel is straight from the early 90’s we were there for two nights and had to get it reprogrammed 6 times, something shared by everyone else in the hotel hence with the big queue at the lifts. The room was okay but bedding smelt stale like it had been left sitting in the washing machine. The girls on reception over the night shift were great though. Very apologetic and helpful.

Business_and_leisure Partner

2/10

Poor

12 Aug 2024

Bahia

Je déconseille !! À ne pas faire des petites chambres d’un ibis dans un Novotel à 400€ la nuit !!!!!!! Ça ne vaut pas le coup !

Leisure Family

8/10

Excellent

10 Aug 2024

Gregory

The wait staff in the restaurant was great. Had two dinners and a buffet breakfast.

Breakfast was just ok for food. Scrambled eggs were cold and the rest of food was ok.

Dinner was very good and the wait staff were great and attentive.

Leisure Partner