Merian

4/10

Poor

29 Jun 2026

Daniel

I can see that male staff can’t control behaviour to female guest, training staff is a most if hotel want to grow up.
I’m very disappointed because I called my taxi and staff in the front door don’t allow him to in and didn’t want to us to get in to the taxi.. push me to take the taxi that they want… As a guest we have the rights to choose our own taxi and the hotel have to give me all the facilities to get it..

Partner

8/10

Excellent

23 Jun 2026

hilda

Very nice place to stay o ll come Bacl

2/10

Poor

22 Jun 2026

Daisy

La comida malisima. La persona que limpia la habitación dejó la puerta abierta suerte que no me robaron nada. Sinceramente no fue de mi agrado.no pienso regresar a ese resort.

Family

2/10

Poor

26 May 2026

Orquidea

My experience was very bad I did not enjoy the first thing that happened was that they give us a old room that look very bad and there was water damage ceiling and othere thing was that the staff when youhas them for something it was like it was bothering them they take 1 day and half to bring a crib ... the food was the same they don't have variety and they don't have service in the pool and other thing was in the breakfast there is a guy making juice and they only have smoothies make only for the boss if they not going to service the customer why have the guy there make smoothies .... there is a lot of water leaking all through the property there was a water leaking in the bathroom and in the room ..the refrigerator in the room only have too drink they don't have entertainment the drink they don't have a variety of drink to pick it is what ever they have .... please I don't recommend to go there the experience was bad and they also have discrimination against black people on the last day in the check out they give u a pass to stay there until 3 pm we go and get food and my husband go to the bar to get a drink the guy on the bar asking my husband a bunch of questions and other people white that also check out at the same time as us they didn't as anything to them and it was very ambassador for my husband that the bartender didn't want to serve him and make a whole show and people were there watching them

Family_with_children

8/10

Excellent

25 May 2026

Jonathan

Mi esperiensa fue muy buena es muy bonito el hotel la comida muy buena

Partner

8/10

Excellent

08 Apr 2026

Wanda

Clean, efficient check in, Anna did a great job in our room. Beach and pool always good. Drinks all pretty much taste the same but I’m not much of a drinker. The buffet is not the best, most of the food tastes the same, the roasted beef, pork etc was always dry and tough. A couple of nights were better than most, but still not impressed in general.

Partner

10/10

Exceptional

30 Mar 2026

Carole

Everything was very good

Nice staff

Food was good and lots of choice

Clean room

Family

4/10

Poor

26 Feb 2026

Luis Felipe

Food, staff, rooms all need improvement.

Partner

8/10

Excellent

17 Feb 2026

Nuno

Big room, friendly staff.

Family_with_children

10/10

Exceptional

13 Jan 2026

Raquel

Clean room , the food was very good.
everything was great

8/10

Excellent

09 Jan 2026

Gregory

Clean Facilities, Friendly staff, nice beach and pool area

Leisure Family

6/10

Pleasant

04 Jan 2026

Pilar

Staff was fantastic—welcoming from the moment you arrive, and you’re handed a drink right at check-in. Excursions were great; book with Wendy for a good deal. The pool was right across from my room and the beach was just a short walk away, which was very convenient.

The room was beautiful, but the A/C vents were extremely dusty and appeared not to have been cleaned in months. By day 4, I developed a runny nose and cough. The gym was okay, but I would’ve preferred 24-hour access and more space.

Food was hit or miss. The snack bar and the à la carte Mexican restaurant were great, but the other restaurants were only okay and we experienced food poisoning.

Important note: If you’re 21+ and don’t speak Spanish fluently, avoid the clubs. The DJ plays mostly Spanish music and staff gets annoyed when anything else is requested. Also, skip the disco lounge unless you’re okay with heavy cigar/hookah smells.

Good location and amazing staff, but cleanliness, food, and nightlife need improvement.

Leisure Family

8/10

Excellent

02 Jan 2026

Bianca V.

En general se pasa bien y es tranquilo. Los chicos que atienden en el buffet y rest son buenos sobre todo Luis muy atento y servicial. En la barra hay un empleado prepotente entiendo es un supervisor. Con respecto a las habitaciones necesitan remodelación el baño se tapaba la bañera y se reportó aun asi se continuó tapando. Hubo un día que no nos pusieron toallas y se pidieron en tres ocasiones y no llegaron. Se demoró. No nos pusieron frisas para arroparnos del frio, se tuvieron que pedir. La piscina debe tener calentador para invierno ya que el agua estaba muy fria. El baño de la piscina siempre estuvo mojado por gotera. Se entiende q por ser el baño de la piscina va a estar mojado pero, lo de la gotera y el charco no es aceptable. Entiendo que en los restaurantes deben haber mas empleados. Se demoraban mucho.

6/10

Pleasant

27 Dec 2025

neldy

The room service staff was very very good. Rosa especially was ecrÿo

Leisure Partner

10/10

Exceptional

23 Dec 2025

Isabel

Impressive

Leisure Partner

10/10

Exceptional

13 Dec 2025

Rosanna

Where do I begin to express my delight at finding this beautiful resort at the suggestion of a friend the day before I arrived. I found the beautiful king size bed too hard for me, but I slept on the futon quite comfortably, and the housekeeping noticed and continued to make up that bed for me instead. The mediterránean and Brazilian dinners were excellent, and all meals were quite enjoyable. Staff were so friendly and very helpful. Even calling to check on me after I had arrived in my room to see if everything was all right. The decir is a little bit dated, but does not attract from the enjoyment of this lovely resort. It actually reminds me of a Grand Bahia Principe I stayed at last winter! I will definitely recommend Marien to my friends, and hopefully be back someday myself. Muchas gracias!

Leisure Self

10/10

Exceptional

08 Dec 2025

Jorge

Excellent service and friendly customer service.

Leisure Family

10/10

Exceptional

08 Dec 2025

Delvis

GOOD

Leisure Partner

10/10

Exceptional

03 Dec 2025

Everett

Excellent 👌

10/10

Exceptional

02 Dec 2025

Clifford

Safe and clean

Family_with_children

6/10

Pleasant

02 Dec 2025

Ana

Grounds are well maintained but the rooms need some work, although clean the furniture need upgrades, staff overall were friendly and helpful we had 5 rooms reserved and had no issues

Leisure Family

10/10

Exceptional

01 Dec 2025

Michelle

Very friendly staff! Beach is beautiful and service was good. They have mylos and Mexican as the best restaurants! Also a buffet and Brazilian restaurant

2/10

Poor

01 Dec 2025

Matt

It was the worst resort I have ever seen in my life.

10/10

Exceptional

29 Nov 2025

Brenevil

Food amazing and staff amazing only one person the room not remodeling I have a good time there💯

Leisure Family

10/10

Exceptional

24 Nov 2025

MARIA ELENA

Muy recomendado. Me acompañó una persona en silla de ruedas y me brindaron habitacion accesible. Hice solicitud especial para la comida de ella y fué atendida como lo esperaba.

Leisure Family

10/10

Exceptional

22 Nov 2025

Aracelis

Enjoyed my time staff the visitors all amazing people I highly recommend it’s my second time visiting and I love it…

Leisure Friends

10/10

Exceptional

20 Nov 2025

Domingo

Staff

10/10

Exceptional

19 Nov 2025

Renee

The staff was so kind !! Clean resort !!!

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Carlos

Room was ok Service good

6/10

Pleasant

15 Nov 2025

Leidy

Everything amazing the cleanliness the rooms everything the only thing why I not going to give you guys five stars is because in the buffet area they have some kind of racist employees they never went to our table to ask us if we need something to drink and when other white pleople that were there after us we saw how they treat them and when we give the feedback to the manager in charge of the area he said that he have so many complaints about the same thing of Dominicans being discriminate ,he was all the time given us excuses but he never feel apologize anytime apart from this the stay was amazing.

6/10

Pleasant

15 Nov 2025

Elpidia

Rooms are ok
The food is poor
The staff good

Leisure Family

8/10

Excellent

13 Nov 2025

Lindsay

The place was nice and the staff very friendly, except for the bathtub which wouldn't drain when we arrived and which they repaired but clogged again before we left. We had no other problems. The room was very nice and was always clean (although there was a foul smell around the building, apparently from a sewer). But other than that, we had a great time

Leisure Family

10/10

Exceptional

06 Nov 2025

Arnold

All of the above

Leisure Partner

10/10

Exceptional

04 Nov 2025

Tomasa

Yes, room was cleaned. Stuff was friendly

Leisure Partner

8/10

Excellent

28 Oct 2025

Antoine

Ok

6/10

Pleasant

25 Oct 2025

Joe teresa

Rooms not good no internet in rooms
Tv outdated no really tv service

8/10

Excellent

24 Oct 2025

Orlando

😃

8/10

Excellent

24 Oct 2025

Maritza

Service from employees

Leisure

2/10

Poor

23 Oct 2025

Tania

This was a terrible experience. We arrived tired after driving over 2 hrs to get there. We have a 4-year-old and a 3-year-old. We paid for an ocean view, and the first room they assigned us was smelling terrible. It was very humid, and we complained because I was having trouble breathing due to my allergies. They then sent us to two other rooms, which were both in the same condition. The 3rd room also had electrical issues, and the lights kept turning off. At this point, I was willing to leave. We when back to the front desk and they finally decided to put us in an area with no humidity, (This was very upsetting because they know those rooms and due to my allergies they should have offer that from the get go, when we first complained about my breathing issues and not have us carrying our bags from room to room) after arriving in the room that finally had no humidity we realized that is was infested with mosquitoes. At this point, we were so tired, and my kids were done. My husband and I decided to try to kill as many as possible, and we counted 20 mosquitoes. Then we put the ceiling fan on high to try to keep them away.

We paid for the 3 nights, and we left after the second night because that morning, after the second night, the light (electricity) went out, and we couldn't even take a shower. We no longer felt that it was safe for us to keep our kids in this place.

All this, and I am not mentioning all the issues we had with the food.

Book with caution 🚧

Leisure Family

10/10

Exceptional

23 Oct 2025

Jose

Me gusto todo, en especial el personal
Muy amable gracias a todos

Leisure Partner

4/10

Poor

21 Oct 2025

Luisania

Terrible bed , I could not sleep cold not even a comforter only one think sheet , breakfast not too many variarety , other than that good service , friendly people that works there

Leisure Partner

8/10

Excellent

21 Oct 2025

Gloria

Staff was courteous and very accommodating. Service was nice. Room was cleaned nicely but the property itselfneeds an upgrade. Condensation in vents required me to use bath matt toprevent from slipping. TV or telephone in room did not work and the wifi coverage was poor. Food was ok. It lacked variety.

Leisure Friends

2/10

Poor

21 Oct 2025

Keiyawna

If you want to sleep in bed as hard as bricks then this is the resort for you. That mattress and pillows are horrible. We tossed and turned all night. Once we entered the room the wifi was dead. The water was luke warm in the shower. We froze because the air would not regulate when we tried to change the temps. If you like cats, theres plenty on the property especially the restaurants. They're walking around all under your table. Yep we will not come back and don't recommend

6/10

Pleasant

12 Oct 2025

Carina

The Marien Puerto Plata is a beautiful complex. The staff was friendly, but at the restaurants it took a long time to get served a beverage. The food was good, and although there are a few restaurants to choose from the food selection is very limited. The furniture in rooms at the hotel are outdated. The doors of the closet of the room I stood were sliding doors that didn’t slide anymore, they were stuck and the mirror of the closet door was rusted. We were charged $3 per day to be able to use the in room safe… I’ve never had a resort charge for that. One thing I did absolutely love about the resort was the pool area. It was beautiful. (The bartenders at the pool bar have to be a little more upbeat.). The entertainment was also good.

Leisure Partner

4/10

Poor

12 Oct 2025

Carmen

Im giving the hotel a 2 as they closed all the restaurants and only offered food from the buffet to save money and options were awful. If the were planning on closing the restaurant they should of at least offer some options from each of the restaurants at the buffet.
They moved buffet to pool area at night and we could even see the food on our plates.
Poor management. I won’t be returning.

Leisure Family

8/10

Excellent

11 Oct 2025

Jose

Very good and well done

6/10

Pleasant

08 Oct 2025

Rohan

Overall the staff was nice, but the upkeep of the rooms was dated , I stayed there for a week and my bathrooms was leaking they repaired it and it started leaking the following day, they switched my room and that bathroom was also leaking water from the other bathroom above it. The food there was okay, if you didn’t like the restaurant you had the buffet restaurant to go to. Overall I would give this hotel a 4 star rating.

Leisure Partner

8/10

Excellent

06 Oct 2025

Nicholas

Only the buffet was open most days and the restaurants were all closed, not many many options to go eat

Leisure Partner

8/10

Excellent

04 Oct 2025

Eddy

Staff was very nice and helpful

Leisure

4/10

Poor

02 Oct 2025

Julio Vicente De la Jara

Very low profile

Leisure Family

8/10

Excellent

02 Oct 2025

marcelo e

Ok

Leisure Partner

10/10

Exceptional

30 Sep 2025

Tim

It was great food but i had some room issues

Leisure

8/10

Excellent

30 Sep 2025

Al

H.

10/10

Exceptional

28 Sep 2025

Wascar

Clean room

Leisure

10/10

Exceptional

27 Sep 2025

Carmen

I enjoyed my stay, The resort was much better than I expected. I will book again.

Business_and_leisure Self

10/10

Exceptional

25 Sep 2025

Michael

Very nice resort, everything about the stay was perfect!! Thank you

Leisure Partner

2/10

Poor

22 Sep 2025

Argelis

It was nice but i found roches in rooms

Leisure

6/10

Pleasant

20 Sep 2025

Fernando

La entrada al hotel es un poco confusa. La bañera estaba tapada y lo notifique al front desk en varias ocaciones. De lo demas tremendo servicio. Buena variedad en la comida.

10/10

Exceptional

18 Sep 2025

Ramon

The place is beautiful dominican style and the staff very respectful and helpful

Leisure Family

8/10

Excellent

18 Sep 2025

Jorge

The shore

Leisure Friends

8/10

Excellent

15 Sep 2025

Anika

I love it, I will definitely recommend this to friends

Leisure Partner

10/10

Exceptional

13 Sep 2025

neldy

This will be my second stay in Marien. Wonderful staff. Love the hotel

Business_and_leisure Family

8/10

Excellent

09 Sep 2025

Hilda

the staff was very unique and friendly
the surroundings were dirty ugly, lack of maintenance, construction going next to the rooms, very noisy, outside needed more maintenance, showers, toilets, got flooded, in general the hotel was very good but need more entertainment and maintenance

Leisure Friends

10/10

Exceptional

05 Sep 2025

Oddi

One of the best resort in Puerto Plata

The staff was amazing! The food was 5 stars, and the beach was right there. I do recommend it.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Dolguis Amable

En general mi estadía fue buena, el personal fue amable, la ubicación excelente y las áreas comunes estaban en buen estado. Sin embargo, considero que las habitaciones necesitan una renovación, ya que el aire acondicionado no funcionaba y, a pesar de reportarlo, no fue solucionado durante mi estancia. Fuera de eso, disfruté mi visita.

Leisure Family

10/10

Exceptional

01 Sep 2025

William

Todo muy bien

Business Partner

10/10

Exceptional

01 Sep 2025

Jose

I went during the week & it was very quiet and peaceful.

Leisure Friends

6/10

Pleasant

30 Aug 2025

Anthony

The staff and employees were very accommodating but the resort needed upkeep and was s little run down. Only one pool, not a lot of activities. We were treated well but we were disappointed with activities like foam party. I don't believe we will return. Also, restaurants did not have many choices.

6/10

Pleasant

27 Aug 2025

Pierre R

The food was terrible

10/10

Exceptional

27 Aug 2025

Richar E

I liked the food in the Brazilian restaurant and at the buffet. What I found unique was the staff attention, they were very friendly and attentive. My only complaint was the room, when I came in the floor was wet and there was a leak from the ceiling around the ac return.

Leisure Partner

8/10

Excellent

25 Aug 2025

William

Poor food

Business_and_leisure Family

6/10

Pleasant

24 Aug 2025

Ann Liz

The check-in was really fast, and the food was good. The service at the buffet was okay; you had to wait a lot to be served. The bed in the double room was too small. They have to specify what kind of bed they have in certain rooms. Finally, the Wi-Fi is really bad; it just works in the lobby. Great hotel; just need to improve.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Felix

Two thumbs up!

10/10

Exceptional

21 Aug 2025

Yolairys

Everything was beautiful i loved everything about the resort. The only thing that really bothered me was me & my ex boyfriend had a really bad fight and i was screaming for my life & nobody came to check in my room. I get it people mind there business but I could have died..

Partner

4/10

Poor

21 Aug 2025

Jean

Bad expirience with costumer service

We have a terrible time proceeding with the payment with 3 hours of struggle and harassment from the personnel. They have us a link to process the payment and we procedes to do so. After we showed then the payment approval from the bank, they kept on saying they it was denied. So, they insísted to cancel the reservation and make a new one because my bank dinied the payment and it was not true. In other words they wanted to charge us more money. I sent some family local to make a payment in a local bank were they provided me with that information. In other Words, we felt hartases and we faced such a burden

Friends_and_family Family

4/10

Poor

21 Aug 2025

Vera

Not what we expected

This place is not as advertised most bars are closed most restaurants are closed the drinks are the cheap brands you get at the store there is hardly any entertainment the food is horrible the only place that had good food was the Brazilian restaurant the work team drinks alcohol there was no life guard the pool was super clean I can say that! It was overall not what we expected! We even checked out earlier then out date

Partner

6/10

Pleasant

19 Aug 2025

Andrea

Many mosquitos and birds have the location inundated. Bird feces is in the pool!

Leisure Partner

2/10

Poor

17 Aug 2025

Ramona

The food is very bad, there is no variety

Business Partner

4/10

Poor

16 Aug 2025

Antonio

Food is ok bed is comfortable but services need to improve, my room wasn’t ready on time and it took about an hour to check me in.

2/10

Poor

15 Aug 2025

Felix

La comida muy mala, el personal esta bien pero el hotel y las instalaciones, asi como la comida no le ayudan

Leisure Family

10/10

Exceptional

15 Aug 2025

Orlando

For lunch did not offer many options but everything else was excellent

Leisure Self

10/10

Exceptional

14 Aug 2025

Michelle

The entertainment team bonbon mosquito and hello kitty miau miuau are the best

Leisure

10/10

Exceptional

12 Aug 2025

Thomas

Picturesque setting, super attentive staff, excellent facilities and services, spacious (never seemed crowded), tasty and varied food options, top-notch event organization and execution. Only suggestion for improvement: internet was spotty.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Edward

Very old

Leisure Family

4/10

Poor

11 Aug 2025

Hans

Owner needed to check
On property cleaning service is none existent. Bathrooms have not been regularly cleaned. I was unable to use the second room due to sheets not being cleaned so we stayed in one room. I will reach out to the owner In The hopes they will replace you ever is maintaining the property I’m not asking for a refund or discount cause I should of first check the bed sheets and bathrooms before it was too late to make changes.

Leisure Family

8/10

Excellent

10 Aug 2025

Angel

There weren't many choices at meals but what they had was pretty good.

Leisure Family

10/10

Exceptional

10 Aug 2025

Desiderio

The customer service

10/10

Exceptional

10 Aug 2025

Vanra

Great foods and services.

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

shenyse

Not much variety of food options

Leisure Friends

2/10

Poor

08 Aug 2025

Olga

Just terrible

4/10

Poor

07 Aug 2025

Michelle

Food not great

8/10

Excellent

04 Aug 2025

Hugo

food was very good
room dresser was excellent
all areas clean
bartenders very good
front host main diining room was BLUNT

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Luis f

The staff makes people repeat the visit. The property needs some TLC.

Leisure Family

6/10

Pleasant

03 Aug 2025

Wally

Had problems with the key, didn’t work properly, balcony door never locked. A bit outdated, but very clean. Dinning options and what they offered in buffet could be better. Amazing pool. Friendly staff!

8/10

Excellent

03 Aug 2025

Melinda

Loved that we had a pool and ocean right there. Food was limited but always something open to eat.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Rafaela

goodservice

10/10