Name: Sheraton Miramar Hotel & Convention Center
Address: Avenida Marina N 15, Via A Del Mar, CL

10/10

Exceptional

18 Jun 2026

Jovita

Amazing beach view

Family_with_children

6/10

Pleasant

03 Jun 2026

Ziya

The property needs an uplift. Breakfast was not tasteful, cleaning was not the best. Location and view is great though....

Partner

10/10

Exceptional

19 May 2026

Claude

Beautiful unobstructed view of the ocean. Almost feels like the balcony on a cruise ship. Delicious breakfast with fast friendly service. Nice clean room and very friendly staff

Partner

10/10

Exceptional

13 May 2026

Lance

Beautiful views and lovely hotel, views from balcony of ocean were amazing. Staff was great.

Partner

10/10

Exceptional

03 May 2026

sergio

Q

Partner

10/10

Exceptional

15 Feb 2026

SHARON

First class all the way!

Partner

10/10

Exceptional

16 Jan 2026

Bruce

Great views and food

10/10

Exceptional

11 Jan 2026

andrew

Food a bit pricey but service most simpatico though speaking English was a challenge.

Leisure

10/10

Exceptional

17 Nov 2025

Rene

.

10/10

Exceptional

17 Nov 2025

andres

Nothing to add

Leisure Partner

8/10

Excellent

09 Nov 2025

Paul

room furniture was worn out and outdated. otherwise good

Partner

10/10

Exceptional

01 Oct 2025

Lynda

Amazing location and breathtaking views. Great gym and spa. Food at restaurant was great too.

Partner

10/10

Exceptional

29 Aug 2025

Ana

The hotel entire view is so beautiful and relaxing, our room have an amazing ocean view. At the restaurant the view is wonderful and the service was amazing and especially Luis or Tata, who received us like a deer loving family every time he have seen us. At the Spa Johanna was warm and lovely make feel us at home with all her attention and loving welcome to the spa. We are so happy to choose this hotel for our stay in Viña Del Mar Chile.

Business_and_leisure Partner

10/10

Exceptional

26 Jul 2025

Michael

We enjoyed our stay. The property is a bit dated but it is well maintained with spacious rooms and beautiful views. We were warned a couple of times to be extra cautious if we walked off the property. That didn't give us a lot of confidence especially after having just been robbed in Santiago. The staff at the Sheraton was great. We had two rooms, both upgraded and assigned next to each other without us having to ask. Little thoughtful perks like that are truly appreciated. We usually try to avoid Marriott properties, but this stay was lovely.

Leisure Family

4/10

Poor

24 Jul 2025

Camila

The hotel itself is very beautiful, with pleasant and well-maintained facilities. However, the service from the staff left much to be desired. From the moment I arrived with several suitcases, no one offered to help me, and the attitude at the front desk was quite cold. Throughout my stay, I felt a distant and unwelcoming treatment, which was very disappointing. I hadn’t been back to my country in many years, and it was really sad to return and feel so poorly received. I believe customer service should be a priority, especially in a hotel of this category.

Business_and_leisure Self

10/10

Exceptional

06 Jun 2025

Sylvia

Superb hotel and ocean location. Beautiful rooms and outstanding fitness centre with amazing indoor pool

Friends_and_family Family

10/10

Exceptional

22 May 2025

Matias

Muy buen hotel aunque los accesos son malisimos

Business Self

8/10

Excellent

17 May 2025

Jay

Very nice staff. Beautiful ocean views. They work hard. Property needs renovations.

Partner

8/10

Excellent

06 Mar 2025

Nicholas

.

10/10

Exceptional

24 Feb 2025

Larry M.

this hotel is so beautiful and easy to get around close to everything - Staff are a amazing

Leisure Partner

10/10

Exceptional

08 Feb 2025

Garoun

The best hotel in vina del mar.

Leisure

8/10

Excellent

03 Feb 2025

Carol

1.It was difficult getting to hotel as on Sunday streets were closed.
2. No bathing ammenities (body gel, shampoo or conditioner) for tub bather.
3. Concierge gouging for taxi ride to cruise port one mile away at $40.

Partner

10/10

Exceptional

03 Feb 2025

Murray

Nice location and views

Leisure Partner

10/10

Exceptional

28 Jan 2025

Rhiana

Amazing location, lovely spacious rooms and bathrooms and verandah with expansive ocean views! Very friendly and helpful reception staff

Friends_and_family Friends

10/10

Exceptional

27 Jan 2025

Mark

Amazing Viña Del Mar Resort

This place is stunning. Clean, well located, excellent people. I have stayed in 5 star hotels all over the world and this hotel ranks at the top.

Partner

10/10

Exceptional

26 Jan 2025

Augusto

It was spotless

Partner

6/10

Pleasant

24 Jan 2025

Lubia

Too expensive for the value of this hotel. No access to the beach, no towels in the gym.

10/10

Exceptional

19 Jan 2025

Steve

Enjoyed the evening cocktails

Leisure Partner

8/10

Excellent

13 Jan 2025

Alice

Great front desk staff. Great location and view. Hated the ceiling strobe light.

Leisure Partner

10/10

Exceptional

23 Dec 2024

christian

Was relaxing walking distance to downtown Viña Del Mar, restaurants were great and not overly expensive. Outdoor pool had great setting but was a bit cold, indoor pool was warm and looked at outdoor pool. Staff was helpful and friendly, even if not all spoke English. I would definitely recommend the hotel, my kids loved it too. Olga did great job cleaning room and left us extra coffee and water. I drove here and valet parking was easy.

Leisure Family

6/10

Pleasant

13 Dec 2024

JONATHAN

Coffee in room was not stocked. No access to coffee downstairs. Only in the restaurant was it available.

6/10

Pleasant

01 Dec 2024

Beatriz

The location of the hotel is like being by a super highspeed highway. No pleasant place to walk.

6/10

Pleasant

15 Sep 2024

Tanya

Property was typical of a property as you would expect of a Sheraton …. Fabulous staff …..so
Very helpful on every level

Leisure Family

8/10

Excellent

06 Sep 2024

Joerg

The hotel infrastructure, location and rooms are excellent. The staff is very friendly but a bit cumbersome to deal with.
The only weak points are in the bathroom, as the shower and faucet controls are rather worn and rusty. They should be renewed.

10/10

Exceptional

28 Jul 2024

Veronica

Staff was exceptional. Special Michel from the bar !!

10/10

Exceptional

04 Jun 2024

Rossana

amazing!

8/10

Excellent

26 Apr 2024

Janet

The location of the Sheraton was terrific except for the fact that a marathon was being run on the access road to the hotel on the day we had to leave for Valparaiso and did not know this ahead of time. We had to allow extra time as all the traffic was rerouted away from the main throughfare, had to take a golf cart then drag our luggage across the race route to get to the taxi. The hotel is looking its age, needs a revamp to get rid of old battered fruniture and replace carpets Yhe indoor pool and spa was really nice and the staff were very helpful and friendly

Leisure Partner

10/10

Exceptional

13 Apr 2024

Beltran

The area waterfront

Business_and_leisure Family

10/10

Exceptional

12 Apr 2024

Julia

The view is amazing and everywhere. There is ocean view even in the sauna room. I watched sunset in the sauna room.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Karen

Experience was great all staff are very attentive. It was an amazing stay over roll!!

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Susana

AWSOME

I couldn't have been luckier tha gettin Rodrigo at check out ,
Thanks to Ricardo we had big lunches both days.
We were spoiled by Juan Carlos and Andrea both days!
The amount of team work that Ricardo has obtain from his work is admirable!

Partner

8/10

Excellent

27 Mar 2024

Hiep

Very clean and good view of the ocean

Leisure Family

10/10

Exceptional

19 Mar 2024

Yvette

We were able to book a room at this Sheraton for the day we arrived, so we were very fortunate. The facility was in excellent condition and in a good location. It was a little pricey, but was worth it for the service and accomodations. I would definitely stay there again.

Leisure

10/10

Exceptional

22 Feb 2024

Dante

Thank you for a wonderful time.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Karen

I cannot say enough good things about this hotel. The staff on all levels was amazing, particularly Patriccio. The staff is beyond helpful on every level. The rooms are lovely and the location and views amazing. The food and breakfast were great. The gym is wonderful with ocean views. Everyone speaks good English.

Leisure Friends

10/10

Exceptional

15 Feb 2024

Ira

This is surely one of the best hotels I’ve ever stayed at. The room was spacious, the bed & linens very comfortable, and the staff was always excellent. It is safe and the location very convenient. The ocean view from our terrace was breathtaking.

10/10

Exceptional

12 Feb 2024

Ricardo Núñez

SOlo decir lo pasamos Espectacular

En una sola palabra \" Maravilloso \" lo pasamos genial con mi Sra. La atención desde el botones , secretarias , jefes de personal , camareros, garzones y garzonas todo el mundo una hospitalidad y mejor servicio , siempre llanos a atenderte y preocupados si te faltaba algo, todo perfecto y el Buffet del desayuno espectacular , sabroso y muy variado, queremos volver lo más pronto posible con mi sra, felicitaciones a todo el personal del hotel , muchas gracias por todas sus atenciones, Ricardo Núñez

Partner

4/10

Poor

25 Jan 2024

Amir

If you want to stay in Vina del Mar find a hotel near renaca beach. This hotel is all marketing. The food, and breakfast is horrible. The rooms are really outdated. The beach next to the hotel is not nice. There is so much traffic, and people around the hotel so you have no peace. Its very corporate style service.

Leisure Partner

8/10

Excellent

24 Jan 2024

INGREED LORENA

Un hotel con mucho estilo

Nos toco cambiar de habiatacion porque habia un olor raro en la habitacion le aplicaron aerosol pero no fue suficiente quien sabe si fue por las lluvias pero nos dieron una igual en otro piso solucionaron rapidamente el percanse los empleados todos muy queridos si falta alquien que edte pendiente en la puerta para bajar el equipaje. Cuando uno llega

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Susana

Condition spa

Leisure Family

10/10

Exceptional

17 Dec 2023

Tom

Amazing service with a view

For our trip to Viña del Mar we had originally booked a timeshare condo, however when we arrived we found someone else (the owner) in the unit. With no place to stay we turned to the Miramar, which turned out to be a wonderful choice! At check-in I told the desk person, José, our sad story, and also that it was my wife's birthday tomorrow and that we had journeyed from the US. He went out of his way to accommodate us with a great room. He also gave us complimentary drink tickets and had a bottle of wine sent to the room. The next morning they sent up a complimentary breakfast that included a slice of birthday cake with a candle! This is really service above and beyond. We are very impressed with the Miramar!

Oh, and it is a great hotel, perched on the rocks above the ocean, with views from Valparaíso to Reñaca. The bar and deck above the pool deck is a fine place to spend the afternoon enjoying the sun. The property is well maintained and our room was large and comfortable.

Partner

10/10

Exceptional

15 Dec 2023

Helen

Loved it

We loved it! Very comfortable rooms, great view from the balcony, food and drink really good

Partner

10/10

Exceptional

29 Nov 2023

Ahmet

Everything was great.

Leisure Friends

10/10

Exceptional

05 Nov 2023

Noel

This place is amazing!!!The best thing are the amazing views from the rooms!!! Breathtaking, the staff is very friendly and helpful!!

Leisure Partner

10/10

Exceptional

20 Sep 2023

Stephen

Always a great experience!!

Business_and_leisure Partner

4/10

Poor

18 Jul 2023

Verified traveler

they do not meet the conditions agreed with hotels

Despite the fact that I booked with breakfast, they told me that it was not included and they charged me a lot!

Friends_and_family Family

6/10

Pleasant

02 Jul 2023

Ramiro

It’s location, right there feeling the marine air and the waves of the sea. Magnificent view of the sea and Valparaiso.

4/10

Poor

04 Jun 2023

Christina

Definitely not a 5 star. Maybe 2. You pay for view. Bathroom moldy. Broken furnishings. Not very clean.

10/10

Exceptional

01 May 2023

Matías

Great. They went above and beyond providing courtesy late-checkout and parking. Without a doubt, it’s the best place to stay in Viña.

Business Self

4/10

Poor

28 Apr 2023

vanessa

This property is not 5 Stars upon arrival dirty socks on the room floor from another guest. They are charging $90 dollars per nite for a 3rd guest after paying a high nightly rate

Business Family

8/10

Excellent

17 Apr 2023

Verified traveler

Pre cruise independent stay

We had a few days before departing from Valparaiso.
Taxi from airport Easy. At check my Pl card not accepted, so used another. Wonderful location, after sidewalk repairs. Now not pedestrian friendly, but doable. Wondeful Sauna, pools, ets. Great staff. Easy getting a taxi. Happy with all our meals, but one rrestaurant was unavalable.

Partner

10/10

Exceptional

26 Mar 2023

Rachel

The hotel, and surrounding views were gorgeous. We had a lovely room with a balcony view of the water. It was comfortable with a nice bathroom. We are appreciative of the daily cleaning included. The breakfast was good other than the coffee and the setting was nice. The spa and their staff was lovely.

It is located on a minor highway which it’s loud and there’s some walk to get to a nicer boardwalk and restaurants

10/10

Exceptional

25 Mar 2023

Bradford

Excellent service

Excellent service, unbelievable gym and locker room.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2023

Michael

We only stayed for 2 nights, but I’d happily recommend…… the reception and breakfast restaurant staff were just so nice (big thanks to Sophia in reception and Jose in the restaurant) and even when we were leaving our room to checkout, the lady cleaning the rooms close to ours saw we were on our travels and insisted we accept a couple more bottles of water ….. again, just so nice

10/10

Exceptional

14 Mar 2023

Luis

Beautiful location and views from the hotel’s patio bar. Some road Construction outside.

Leisure Family

2/10

Poor

09 Mar 2023

WILBER

Greeted me with “are you a taxi driver, I need you to take these people somewhere”.

Leisure Partner

10/10

Exceptional

07 Mar 2023

Donald

Everyone was so friendly and accomodating. Parking was secure and easy. The staff spoke good english, making it easier for my bad spanish.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2023

Myriam

Amazing views. Great staff and service.

Leisure Family

10/10

Exceptional

20 Jan 2023

Lewis

Commodious rooms with view and sounds of waves/.

Business Self

2/10

Poor

10 Jan 2023

Javier

Twice they entered our room without knocking!! TWICE!

Leisure Partner

10/10

Exceptional

30 Dec 2022

RAVI

Best hotel in Viña del Mar

The hotel is very well located, the staff is very friendly, and rooms were clean. The breakfast was good.

Friends_and_family Family

8/10

Excellent

25 Nov 2022

Aaron

Okay

Beautiful hotel with amazing views BUT too busy and noisy with all the conferences & people. Also hotel is far from restaurants / shops. Not worth the price

Self

8/10

Excellent

26 Oct 2022

Marisol

Standard room didn’t feel 5 star

I had high expectations of being in a 5 star hotel for the first time. I booked a standard room. The view, service, and gym was 5 star. The rest was pretty similar to what I can find in a 3-star hotel. Bed was comfortable, room spacious, furniture was old. Bathroom was ordinary and outdated. It had a regular tub and an plastic phone shower head. Moisturizer was tiny. Soap was pretty cheap, toilet paper was thick and hard. Breakfast included in the price was plentiful with several options. Exceptional service means you have a lot of people wanting to help you with small tasks but they expect a tip for it. Outdated signs about covid measures were still around. Antibacterial gel containers were empathy in most of the areas. I didn’t have to time to check the pool. If you are planning to be out all day, the price for this room is not worthy it. For half the price you can stay in Marina del Rey. No ocean view but close to everything with good service, nice breakfast and half the price.

Self

10/10

Exceptional

19 Oct 2022

Ledy

I like the location and friendly staff. Very good food

Leisure Self

10/10

Exceptional

30 Sep 2022

Zachary

Every room has a great view of the ocean, and the staff is incredible! Breakfast and restaurants are excellent, plus the concierge is wonderfully helpful and attentive. Unfortunately, it does have some major construction around it and as a result is a bit inconvenient to move around the city - specifically to Vina Del Mar. The hotel is extremely close to Valparaiso, which is not a safe area, however, the hotel property itself is very safe. Will stay here again.

Leisure Friends

10/10

Exceptional

12 Sep 2022

Maria

Everything was great. Will definitely come back.

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2022

Mario

The location, perched on a rock point overlooking the harbor is superb. Great big rooms and the quality of construction is first class. I was upgraded to a larger deluxe room for being a BonVoy member.
Staff very helpful and friendly.
Love this hotel....

Business Self

10/10

Exceptional

05 Jun 2022

Ingrid

Great hotel. Beautiful ocean views! Wonderful terrace bar/restaurant.

Leisure Family

10/10

Exceptional

04 Jun 2022

Patricio

Celebrating marriage anniversary

Everything ok

Partner

8/10

Excellent

23 May 2022

JOERI

Friendly service but time to renew some furniture

Nice room but time but time to renew some furniture, like the armchairs for instance.

Very good and friendly service… but disappointing bakery quality for a 5 stars hotels, even considering the Chilean standards (two days before I had breakfast in the 4 stars Hyatt Place in Santiago and their croissants for instance were by far superior)

Partner

10/10

Exceptional

02 May 2022

Alan

I like breakfast, pool both(indoor and outdoor), and the gym.
View from the room was spectacular.
Also, dinner and the bar were very good.
Everyone was gentle.

Leisure Family

10/10

Exceptional

16 Apr 2022

Patricio

Easter in Viña del Mar

Everything is ok

Partner

10/10

Exceptional

09 Jan 2022

Antonio

Muy buena atención.

Leisure

10/10

Exceptional

20 Dec 2021

Laura

This is a lovely hotel in a stunning, beautiful location. We were given ocean front room with a balcony and it was great to hear the waves and feel the ocean breeze in the room. The outside eating deck also overlooks the ocean, and it is very peaceful and lovely. I wish they had a more extensive menu. I suggest getting the breakfast option--very good and there is also an omelette station. The only complaint is that the morning waiters are very slow and not always friendly. This was made up by Luz, who handles the concierge VIP. She was receptive and took care of business fast, as well as very attentive.Overall, would not hesitate to stay there again!

Leisure Partner

10/10

Exceptional

17 Dec 2021

Lorena

Amazing!!

Leisure Family

10/10

Exceptional

20 Nov 2021

Sara

Fantastic hotel

Very nice hotel with a fantastic view to the sea, good service and attention.
The buffet breakfast was very good and tasty so the food in the terrace.

Partner

6/10

Pleasant

24 Oct 2021

Paula

Suciedad en la tina de la habitación y en la alfombra, habían uñas! Un asco

Leisure Family_with_children

10/10

Exceptional

16 Oct 2021

Jose

Excelentes vistas al Oceano y una terraza sobre el mar que es un placer y mas se disfruta aun con la buena oferta culinaria del hotel.

Leisure Friends

10/10

Exceptional

21 Feb 2020

Jeanne

Highly recommend this one !

Awesome property with all the amenities. Fantastic ocean front ! Views from our room, dining room, poolside overlooking the Pacific Ocean. Food is excellent ! I’ll go out on a limb and say that we had the best cheese we’ve ever had ! Room service was fantastic also. It took me a few minutes of confusion to understand the parking (language barrier and navigation issue on my part) but, once I understood how it worked it was fine.

Partner

10/10

Exceptional

21 Feb 2020

Eduardo

The only problem is that the parking is not included and Expedia or Sheraton should inform this.

Leisure Family

10/10

Exceptional

03 Feb 2020

Verified traveler

Had a reservation in Valparaiso and so glad we blew it off and spent the extra dough to stay here. Very nice facility and you can Uber over to Valparaiso for the funky bohemian vibe if that’s your thing. Personally I like to do that and then return to a 4-star with a nice pool and rose’.

10/10

Exceptional

11 Jan 2020

ROGER

Great location on the water with excellent facilities.
All the staff and friendly and helpful, particularly Paula at reception and all the dining room staff at breakfast.

Leisure Family_with_children

4/10

Poor

10 Jan 2020

Robert

Never stay there again.

They have a chilled water A/C cooling system. They turn the chiller off about 7 pm every night. By 8:30 pm you have to open exterior door for cooling. My room was next to highway, so I heard traffic all night. I complained about this, they sent a maintenance man up at noon, he said it as cool, yes at noon the chiller had been on for five hours. Three nights of little sleep and since of complaining they did nothing. Going to hotel Del Mar next trip.

Business

10/10

Exceptional

06 Jan 2020

Kevin

Nice property and friendly staff. Good location.

Partner

10/10

Exceptional

06 Jan 2020

Victor

Best location, views, and Hotel in the area

This location is amazing. The pictures do not deceive. The configuration of the hotel provides a legitimate and beautiful ocean view for every room. It's really well laid out and organized. After walking around the town for a day it's clearly the best location, and best hotel with the best views in the area. We couldn't have been happy with our choice. Seriously it's the only one directly over the water.

If there was anything that needs updating it would be the carpeting in the halls and the rooms. It is clearly old, a bit dirty and musty. But outside of that everything was wonderful (including the restaurant and the Concierge Luis).

The staff was very accommodating with our odd schedule which made our travel much more comfortable. Due to a cruise we arrived at the hotel extremely early (9:30am) and departed on a late flight the next day (leaving for the airport at 6:50pm). The hotel allowed us to check in early (for a nominal fee). And they allowed us to check out late (3pm) and stay in the room until our ride to the airport arrived for a small hourly fee. They had to maneuver things around that allowed us to stay in the same room. Sooooo much nicer than having to check out at Noon and sit in the lobby or airport for almost 7 hours. So we really appreciate the customer service they provided. Thank You!!!

Partner

10/10

Exceptional

27 Dec 2019

Verified traveler

Really helpful staff, great location with easy access to town & restaurants

Leisure Partner

8/10

Excellent

25 Dec 2019

Christian

Good Location

Very nice and unique location. Friendly and helpful staff. Large, modern and clean rooms. Great gym. Nice outdoor/bar area. Restaurant service was great, but they need to work on the food, it’s not up to par with rest of the hotel.

Business

8/10

Excellent

10 Dec 2019

Verified traveler

I didn't like that the billed me 121 for one guess and they charged for parking ... I was under the impression that parking was free. I would avoid it

Leisure Family

10/10

Exceptional

15 Nov 2019

Jean

Like a Cruise Ship on Land!!

Wonderful hotel right on the sea. Our room, 701, was like being on a ship with 270 degree views. The staff were so helpful as we were there during the uprising. The restaurant was superb, best meals in Chile. It is within easy and scenic walking distance of downtown Vina del Mar with a myriad of restaurants. The beach is right next door although the weather can be like San Francisco and foggy in the mornings. There is free parking---valet. We would certainly stay there again!

Partner

8/10

Excellent

07 Nov 2019

GS

Enjoyed hotel services and beautiful room with view.

Leisure Partner