Emperor Hotel

8/10

Excellent

09 Mar 2026

Peter

Room was clean and comfortable, however noise from neighbouring rooms could be heard very clearly due to poor sound insulation

6/10

Pleasant

08 Mar 2026

stanley

I assumed there was a pickup service available at the MTR Express Station, but only for drop off only.

Partner

6/10

Pleasant

07 Mar 2026

Thomas

Staff at the front desk were courteous. But certain staff coming to check the shower faucet had an attitude. Unclear instruction on wall switches on “do not disturb “ or “room service request”.

Family

6/10

Pleasant

07 Mar 2026

Michael

I accidentally booked 1 night longer than what I want to stay and asked them to cancel the last night fir me and they said dirty , I have to deal with Hotel Com and the reply back from the Hotel. Com to “ The Emperor Hotej” is a big No ! I am very upset ! I want a refund back fir 1 night booking and ai am a Gold member of Hoyej.Com

Partner

10/10

Exceptional

23 Feb 2026

Elba

Room was comfortable I appreciate the details of slippers and toiletries, I requested an iron and they took it to my room right away, very well located, I recommend it 100

10/10

Exceptional

17 Feb 2026

Amit kumar

Room was spotless and bed was nice with beautiful view of city.

10/10

Exceptional

13 Feb 2026

Jana

Great room and fantastic location. Staff was super friendly and attentive! When we had an issue with the lighting they send someone to look at it and fix it straight away!

Leisure Partner

8/10

Excellent

12 Feb 2026

FRANCIS

Very nice staff

8/10

Excellent

12 Feb 2026

Stéphane

The hotel is quite well located, a 15 mns walk from Times Square. It's quiet. The rooms are a decent size but lack storage space. The bathroom has one sink and one shower, and it's really lacking in light, especially if you're trying to put on makeup. The view is unobstructed. The breakfast buffet offers a good selection of Chinese and Western dishes. There is a shutle bus but not enough rotation.

Leisure Partner

8/10

Excellent

04 Feb 2026

vahid

The room was comfortable and clean and breakfast choice was good. The free shuttle service to Hong Kong station was a great help

Business Partner

8/10

Excellent

03 Feb 2026

J'nette

Staff were nice, polite and helpful
My room was less than i was expecting, some of the lighting in the bathroom was bad. I paid to have a nicer room and it was a little run down.

Leisure Self

10/10

Exceptional

03 Feb 2026

Keith

Clean rooms, very friendly and efficient staff. Our view was excellent and we loved that there were plenty of ubc outlets to charge our devices.

10/10

Exceptional

30 Jan 2026

Neil

Excellent as before, very quiet and clean, no problems, staff efficient and friendly

Leisure Self

8/10

Excellent

28 Jan 2026

Laurence

All great, room small,modern clean, friendly staff, location is wanting.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Christine

Room was clean although it was on the small side, we did know this when we booked from other people’s reviews. Staff were polite and helpful, great public transport outside the doorstep.

Partner

10/10

Exceptional

22 Jan 2026

Kritt

Clean room, modern rooms, friendly staff, quiet, easy to reach, walking distance from restaurants and shopping, strong wi-fi connection. Would happily stay here again.

Leisure Self

8/10

Excellent

20 Jan 2026

Peter

Nice clean rooms. Whilst not huge perfect for 2. Good varied breakfast.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Vincci

Room condition not too bad. As for location, is a bit far from MTR.

Leisure Self

4/10

Poor

19 Jan 2026

Princesse

Nothing special about this hotel.

6/10

Pleasant

18 Jan 2026

Graeme

The br

8/10

Excellent

17 Jan 2026

Christie

Room was great, had a big king bed. We were expecting two doubles as we had tqo adults and a child. However the room was really comfortable and clean.
Staff were good helpful.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Kanwaljit

Great staff and location.
Breakfast was excellent

Leisure Partner

8/10

Excellent

11 Jan 2026

Alison

Good location , very clean and very pleasant staff

Partner

10/10

Exceptional

09 Jan 2026

Sven

Everything. I stayed at this hotel before, I will again whenever I return to Hong Kong. Quiet, very helpful, the rooms are nice. It is a very nice place.

Leisure Self

10/10

Exceptional

05 Jan 2026

Chooi

Hotel was close to subway and eateries. The room was clean and comfy. Staff were helpful and friendly. Will stay here again

Leisure Partner

6/10

Pleasant

04 Jan 2026

Serdar

The room is too small and there is no amenities at the hotel; it is too much for this price never worth it!!!

Business_and_leisure Friends

8/10

Excellent

03 Jan 2026

Chris

Lovely hotel, friendly staff, great left luggage facility, handy free shuttle bus. Shame the rooftop bar was closed on Sunday evening when we fancied a drink. Would definitely stay again.

Leisure Family

10/10

Exceptional

03 Jan 2026

Jou

Fantastic staff, courteous and helpful, we had a super room and a great stay. Will book again on our next visit.

Partner

6/10

Pleasant

28 Dec 2025

Kiyomi

Small room but clean The hotel is old but well maintained .

Leisure Family

10/10

Exceptional

23 Dec 2025

Eric

Staff were great

Self

8/10

Excellent

19 Dec 2025

Patrick Yu Hon

Clean n neat room; most Impressed by the staff’s warmth and hospitality and the help in fixing my phone sim!
Ground floor restaurant serves good breakfast and delicious lunch set; again the restaurant staff particularly Mr NGO (Kevin?) had been so kind and understanding to rush me dishes )and helped with my luggage too)so I could meet my tight schedule!

Leisure Self

6/10

Pleasant

17 Dec 2025

Shirley

It is great that has shuttle bus but the time is very limited and not fit for me for who have early department and late arrival. Also the room seems not very

8/10

Excellent

15 Dec 2025

Samantha

Good location

2/10

Poor

15 Dec 2025

SURBHI

Rude staff who doesn't understand how to politely talk to the customers.

6/10

Pleasant

14 Dec 2025

Fitoon

The first room I checked into had high humidity with a very bad smell. The reception was understanding and transferred me to a higher floor with an air de-humidifier in the room and that was much better.

The bed was very comfy.

10/10

Exceptional

11 Dec 2025

Allison

Excellent hotel , amazingly clean and tidy . Staff super helpful . Breakfast in the hotel was good value and nice quality food . Lots of choice . Quite central for getting about Hong Kong . Would definitely recommend and would definitely stay here again

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Thomas

Modern rooms, very clean.

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Kenneth

Small basic hotel. Inexpensive and comfortable. Courteous staff.

Leisure Self

8/10

Excellent

07 Dec 2025

YING

Pleasant experience! Simple check-in/check-out process, clean room and quiet environment, no smoking smell and free wi-fi! :D
The location is GREAT! it's safe, near bus stop, train station and tram station. There're many nice food spots nearby as well. Recommended for small group travellers like families and couples.

Leisure Partner

10/10

Exceptional

30 Nov 2025

h

Everything all good with my stay

Self

10/10

Exceptional

29 Nov 2025

Peter

Great hotel room service mall but well furnished and exceptionally clean. Bathrooms are well sized compared to other hotels. I will stay again

10/10

Exceptional

26 Nov 2025

aman

Great

Leisure

6/10

Pleasant

26 Nov 2025

Quinn

Overall is good until there was one day we found blood stain on the comforter and it was quite a big spot.
Although house keeping came and changed a clean one but they shouldn't even keep that cover.

10/10

Exceptional

26 Nov 2025

Keith

Room was good size and quiet , great views and a convenient location.

Partner

8/10

Excellent

23 Nov 2025

Lynden

The property was very clean and staff was very helpful.

Business_and_leisure Self

8/10

Excellent

21 Nov 2025

Fina

Nice enough room but no early check-in available and hotel is a bit far from main transport

Business_and_leisure Self

6/10

Pleasant

20 Nov 2025

Ronald

Staff friendliness
Prices
Waiting area

Leisure Partner

10/10

Exceptional

16 Nov 2025

Kavan

Missed the breakfast. But the lunch was magnificent.

Business Self

2/10

Poor

14 Nov 2025

Seungho

Hotel staff and Expedia both not responsible at all about the mistaken description on the booking page. Breakafast is not offered. But in the description pase, it was included. Hotel refused me the meal, and the Expedia just hung up my chat. 0 star for both.

10/10

Exceptional

11 Nov 2025

Neil

Good value for the location, nice compact room with good AC (and dehumidifiers!), no noise.

Leisure Self

8/10

Excellent

09 Nov 2025

Frank

good

10/10

Exceptional

06 Nov 2025

Daniel

Great room, friendly staff.

Leisure Self

8/10

Excellent

05 Nov 2025

David

Clean room, free shuttle bus, friendly staff.

Leisure Partner

8/10

Excellent

04 Nov 2025

Han Kee

High floor with good views

Leisure Family

6/10

Pleasant

31 Oct 2025

Thomas

Better value elsewhere in Wan Chai

8/10

Excellent

29 Oct 2025

Ryan

It was great. Big room and spacious for my luggage. Everybody knows English and is willing to speak Cantonese Chinese if you already know it. Service is fast and timely.

Leisure Self

8/10

Excellent

28 Oct 2025

Kim lien

It is far from what we needed—-otherwise everything is ok
Thanks

Leisure Family

8/10

Excellent

25 Oct 2025

Anna

Room was clean and had a nice view. There isn’t a lot of space for luggage though, and the bathroom is very small. Location was okay and we still found it easy to get around.

Leisure Partner

10/10

Exceptional

14 Oct 2025

KINARI

Very clean and modern hotel in an accessible location from Wanchai station and access to several trams. Rooms aren’t massive but for the price you’re paying, it’s truly worth it. Highly recommend!

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

David

Great place for a quick trip to Hong Kong

Partner

10/10

Exceptional

09 Oct 2025

Tina

Room is compact and clean .Location is nearby Timesquare ,shopping mall and close to Wan Chai. Many small shops and cafes nearby too

Partner

10/10

Exceptional

05 Oct 2025

Paula

My first visit to Hong Kong, and staying at this hotel made the entire trip, a success. Clean, organized, quiet, and the location was just the right amount away from the busyness.

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Lucia

The hotel room was very small, the carpet on the common areas of our floor has a lot of stains.
It is close to bus stations but the location is not central.
We went to the rooftop and it is nice but we weren’t able to enjoy it, because a person was talking in his cellphone with a loud voice all the time and was lying down without shoes on the couch beside us and the employees at the bar didn't care and said that they couldn't do anything.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Bernhard

Overall a good experience for hotel and staff. The room was big enough for two for that size and bed very comfortable. The air condition is a bit too loud even on low level.

Leisure Partner

2/10

Poor

03 Oct 2025

Lingyu

Paid already on hotel.com. When arrived, got to pay again. Took over four hours to figure it’s the miscommunication between the hotel.com and the hotel, even though got $100coupon for future use. This is the second time disappointed at this hotel. This must be hotels fault

Business

8/10

Excellent

01 Oct 2025

Bernhard

Overall good, staff friendly and helpful.

Leisure Partner

8/10

Excellent

29 Sep 2025

Patrick

The room was quite attractive but was very tiny especially if there were two people with luggage. Very cramped. The bed was comfy and it was quiet in the room. The gym had a few running machines but few weights of any use. Best feature was a shuttle bus to a few places on the island side of hk every half hour. It was a brisk 20 min walk to the shops and 30 mins walk to peak tram stop. A satisfactory place to stay.

Leisure Self

10/10

Exceptional

28 Sep 2025

Wendy

First visit to HK with my wife and wonderful place to stay. Very close to everything we could have wanted and easy transport links elsewhere.
Staff were friendly and attentive when necessary.
Only two things could’ve been better; our room was a weird angle which made it smaller than assumed and with two big cases for 6 nights made it a little awkward. The other thing is only a small annoyance personally but that we wanted to do some clothes washing as we’re also going to Korea and were more than happy to buy the tokens for the wash and dry etc but we were told we had to buy the pod/detergent also which seems slightly counter productive as we were never going to buy that for one single wash.
Other than that though is a wonderful stay.

Leisure Partner

8/10

Excellent

27 Sep 2025

Nancy

Lots of food and shopping areas in walkable distance. Free shuttle bus service. Great customer service.
But there is no power outlet in the bathroom and both times our room was cleaned, they forgot to give us towels so we had to tell the concierge. I also would've liked it if they had a 120v converter.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Rebekah

a soft landing

6/10

Pleasant

19 Sep 2025

EE SUAN

Very cramped room

Leisure Friends

10/10

Exceptional

17 Sep 2025

Amy

I stayed here for 3 nights, and given the price, I wasn’t expecting too much - but I was pleasantly surprised. The hotel is very clean and the service exceeded my expectations. Housekeeping came every day, not only changing towels and cleaning the bathroom thoroughly, but also making sure the room had enough bottled water. They even turned on the air purifier and dehumidifier after cleaning, which was a nice touch.

The location can be a little tricky if you’re not familiar with the area, but the hotel provides a free shuttle bus, and there are also a couple of public bus stops nearby. I used the shuttle bus to Causeway Bay and then caught the A11 bus to the airport, which worked out smoothly. The staff were very friendly and helpful - they proactively handled my luggage and placed it in the shuttle bus for me.

Overall, this hotel offers great value for money with its cleanliness, attentive service, and supplementary transport options. I would be happy to stay here again.

Self

8/10

Excellent

13 Sep 2025

Oliver

Nice property in a good location

Business Self

10/10

Exceptional

10 Sep 2025

Belinda

Easy access to shopping via shuttle.
Nice shuttle and driver friendly service

Leisure Family

10/10

Exceptional

03 Sep 2025

Atoosa

This hotel was super clean with amazing staff. During our checking out we took shuttle bus from hotel and in the middle of the way, my friend remembered she left her purse in room, the driver took us back and all staff hrlped us to find the purse.
This support was amazing.
Breakfast Buffet was excellent too.
The bed was soo comfy.
Loved this hotel

Leisure Friends

8/10

Excellent

28 Aug 2025

Karumathil

Currently undergoig renovation in some areas which may have caused some inconvenience. Overall For the price you pay this is excellent value for money.

10/10

Exceptional

24 Aug 2025

Gerard

Slightly out of the way location but excellent value

10/10

Exceptional

22 Aug 2025

Belinda

Staff friendly with good customer service
Reasonable price

Leisure Family

4/10

Poor

20 Aug 2025

Carina

The two sofas in the lobby were full so I asked if could sit in the cafe of the lobby to use my laptop the lady said I have to pay to enter even though it’s not even dining hours. Meanwhile i assumed it was because they didn’t want me to disturb their snack time as the staff were having a cake party; standing around, eating cake and chatting. This is far worse service than a four star rating hotel. She said the cafe is only for their customers, but hotel customers are not customers? I’ve been to a lower rating hotel and they offer much better service than here.

Business_and_leisure Family

6/10

Pleasant

18 Aug 2025

Jenefer

When we arrived we were a small corner room
And carpet is dirty lots stein and dusty. I can't the it I have allergy to dust ky throat itchy so I went to desk Vito to change out room. It's better but still
Stains on carpet zi ask
Her to have it cleaned and vacuum
Next day . The breakfast is limited and the
Server said yiu hsve 1o mins to eat to
My daughter. That sucks to hear you just started to eat and they are hurrying
You? Where is the customer service etiquette here?area is
Nice accessible to
Wsnchai stores transportation and to airport. The lady at desk clerk
When we check
In is nice friendly

Leisure Family

10/10

Exceptional

17 Aug 2025

Karin

Employees were very helpful and polite. We loved it and want to come back!

10/10

Exceptional

14 Aug 2025

Vishanth

Really good.

Leisure Family

10/10

Exceptional

11 Aug 2025

BRIDGET ROSEMARY

Just amazing

Great stay at this hotel for out 30th anniversary, staff were very friendly and could not do enough For us would definitely recommend

Partner

10/10

Exceptional

06 Aug 2025

Carlo jair

Very nice view

8/10

Excellent

02 Aug 2025

Grace

Stayed one night, is ok

Business Self

10/10

Exceptional

29 Jul 2025

Aliga

Property was perfect with great location and amenities, would certainly recommend.

Leisure Self

8/10

Excellent

19 Jul 2025

Xiaofeng

It’s a good place to stay. Facilities are good. The only problem is the carpet. There are so many visible stains on carpet. Probably the hotel staffs cleaned it already but the visible stains made me uncomfortable

Business

8/10

Excellent

15 Jul 2025

xiaoli

Hotel staff are very kind

Leisure Family

8/10

Excellent

10 Jul 2025

Sum

Great hotel, though, would of been great if there was a place for business traveler to work in.

10/10

Exceptional

07 Jul 2025

Peter

Friendly staff. The location seems a bit far from commercial area, but really is still walkable. Rooms are clean and well kept.

Business Self

8/10

Excellent

06 Jul 2025

Sunshine

Everything is very good

Leisure Family

8/10

Excellent

05 Jul 2025

James Robert Boswall

Good rooms, not very big but very clean and comfy. Excellent breakfast setved daily. Attentive and helpful staff, and handy free shuttles available .

Leisure Self

8/10

Excellent

03 Jul 2025

Aisi

The facility is good for the area. A little bit off located.

Business Self

8/10

Excellent

01 Jul 2025

Roberto

The room is not as roomy compared to all Expedia’s experiences, staffers were excellent except the night restaurant manager that made me go up to 15th floor to produce $3 (Hongkong dollar) for a disposable spoon.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Phuong

Good service. Recommend

Leisure

8/10

Excellent

27 Jun 2025

Sunshine

The room Insufficient lighting (dark)

Leisure Family

4/10

Poor

19 Jun 2025

Trung

Property has a nice view of the cityscape. Rooftop bar was not available. Not too far walking distance to other areas and easy access to the MTR. Im guessing it is my first time experience HK so im a little bit surprised of how people dont bother as much on the hospitality aspects of the hotel business industry vs other countries. Basically just cold answers, not much of a welcoming vibe or smile (i wasnt requesting anything for help just general talking to hotel staff and asking how they are doing) as well as a mild issue with English communication. Other than that its alright, forgot my apple watch there when i checked out and called them to double check for it and hotel staff said no they didnt find anything. Funny thing is my GPS tracker is on and still showing it being at the same location so thats that. Cant blame anyone I forgot my stuff there so its my fault i guess for giving the cleaning crew a choice to take my stuff. The bar upstairs was nice though wish the roof top was open

Business_and_leisure Self

10/10

Exceptional

18 Jun 2025

Hao

The room was very clean. It’s kinda cramped but I like it like that. The room is very cozy such as the bed and I love their air conditioning, I like my room very cold and their air conditioning run full time.

Leisure Self

10/10

Exceptional

15 Jun 2025

Jonathan

Great place to stay in wan chai

Self

8/10

Excellent

28 May 2025

Rhys

Rooms were clean and well maintained.
Facilities were good. Only problem we had is that after turning off the air-conditioning there was still an audible noise of air cycling through the system, which one of our party found distracted him from sleeping.
Otherwise all was great!