Name: Peppers Soul Surfers Paradise
Address: The Esplanede, 8, Surfers Paradise, 4217, AU

6/10

Pleasant

03 Aug 2026

Shane

There were a few negatives unfortunately. Our apartment had 2 locked off areas, thus misrepresenting the SqM size of the room given this space was unavailable. I have stayed at apartments quoted with similar size and they have felt much more spacious than a small living area and bedroom only.

Other somewhat minor inconveniences - our balcony was inaccessible from the living area, only the access via the bedroom door unlocked. There were no complimentary items such as bottled water provided in the mini bar. The air con was difficult to control temperature wise with only very warm or very cool settings easy to obtain. Communication wise, my original requests and preferences were never replied to or honoured/considered.

Positives - the lobby and hotel generally are very modern and clean and felt premium. Also the view from the balcony was outstanding and to be expected when paying higher end pricing. Bathroom and in room spa were also very enjoyable, however I am surprised so many places are going with tubs now rather than proper spa baths.

In short, I'd be unlikely to stay again unless a significantly reduced price presented on special. I believe other hotels such as Q1, Hilton and Mantra present a better overall experience at the current price bracket.

8/10

Excellent

01 Aug 2026

Dale

Great location and facilities awesome, shame about the howling wind which was 24/7 up on level 46

10/10

Exceptional

31 Jul 2026

Lockie

No street noise from the ocean view rooms

10/10

Exceptional

20 Jul 2026

Rowena

Great apartment in the heart of surfers paradise. Room 2302 looked out over the beach, coast and surfers. The balcony accommodated six people comfortably.

Family

10/10

Exceptional

18 Jul 2026

Sameet

A beautiful modern property with a phenomenal location next to the walking area of surfers Paradise. Rooms were beautiful modern with a fantastic view. Very convenient, basement parking. Wouldn’t mind repeating this Hotel if you ever visit this location again.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

meegan

Disappionting they didnt have room service.

Partner

6/10

Pleasant

08 Jul 2026

Troy

No black out curtains in lounge room as well as shears and black out on one side.

Constant tap fiddle needed to end dripping leak in kitchen sink.

Self

10/10

Exceptional

07 Jul 2026

Tamara

Excellent location with plenty of space in the 3 bedroom apartment but the elevators were frustrating. They didn’t seem adequate for the capacity of the hotel. Make sure you allow an extra 20 minutes to wait each way for the elevators.

Family

2/10

Poor

05 Jul 2026

Matt

Room was not what we paid for.

Friends

8/10

Excellent

05 Jul 2026

Ritu

The location is fantastic, but overall the stay didn’t justify the price. The room felt dated, and the TV in the bedroom didn’t work. Check-in was frustrating as we were told a physical credit card was required, despite many people now relying on digital wallets. They ultimately accepted a debit card and processed it as a standard transaction anyway, making the initial insistence seem unnecessary.

While the room appeared clean at first glance, travelling with a crawling baby quickly revealed dust, hair and dirt on the floors, which was disappointing. Housekeeping also came during nap time each day, making servicing inconvenient. For a beachside property, I was surprised that the floors weren’t mopped regularly given the amount of sand guests naturally bring in. Overall, a great location, but the property is becoming dated and doesn’t offer the value you’d expect for the price.

Family_with_children

10/10

Exceptional

29 Jun 2026

Ranpreet

Beautiful beach, clean rooms, friendly staff, and a relaxing atmosphere. Highly recommended

Partner

8/10

Excellent

26 Jun 2026

Hai

Very good location within the heart of surfers paradise. The Ocean view 2-bed room apartment has an unobscured view of the ocean. Rooms were spacious however the kitchen and living room amenities needs a fresh-up. Overall very happy with the stay.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Tamila

The view from our room was magnificent. The pool and gym were great. The location was very central. Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Gavin

The Wifi in the hotel is terrible, the TV's in the rooms are 20 years old and desperately need to be refreshed. The lift situation is ridiculous, waiting 40 mins for a lift made the stay difficult.

10/10

Exceptional

12 Jun 2026

Nyaded

I had two kids with me and found it to be a very family friendly environment. The kids loved the swimming pool and the beautiful view of the ocean.

6/10

Pleasant

09 Jun 2026

Nicky

Check-in was challenging, as the staff did not accept any form of digital ID or digital credit card. Even with a prepaid booking and a confirmation email, I was initially unable to get the room keys. After about an hour of providing proof of identity, the keys were finally issued, so I recommend bringing physical ID and credit cards. On the positive side, the room itself was spacious and clean.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Barry

Beautiful location and view, only issue is slow lifts and difficult to locate checkin

Partner

10/10

Exceptional

01 Jun 2026

Brenda

Amazing. Spotless room, friendly staff and an awesome position. On the beach front and handy to everything. Thank you

Self

6/10

Pleasant

31 May 2026

Riyadh

The lactation good
But we surprise no room clean and the
The bed and pillows not good at all and shower in bathroom too small
And pricey for nothing

Family

6/10

Pleasant

29 May 2026

Melanie

The location is outstanding in the views are to die for however the property is not consistent across the apartments and the level of quality you get. It’s getting tired and needs a refresh. Appliance is not working. Taps hard to turn on. The simple luxuries that you normally have at home anyway yet when you go away you pay five star price and you get three star return.

Friends_and_family Family

8/10

Excellent

16 May 2026

John

Beach view excellent.
No on-site breakfast facility. Arrangement with cafe next door.
Policy to clean bedsheets only every 7 days!
Room tariff should include car parking costs.
Limited staff but friendly.
Pool facilities excellent

Partner

10/10

Exceptional

16 May 2026

Brad

View was unobstructed and amazing. Comfortable furnishings and well appointed amenties.

8/10

Excellent

14 May 2026

Hiba

Amazing view, nice rooms. A bit old and dated but very clean

Family_with_children

10/10

Exceptional

12 May 2026

Mehzabeen

Ocean amazing view, very clean, one of the top spots in surfers, amazing staffs , will be back again

Family

10/10

Exceptional

11 May 2026

Andrew

Amazing hotel and room. The room was spotless, and the ocean view was absolutely spectacular — easily one of the best on the Gold Coast. The kitchen was well equipped with quality appliances, cutlery, plates and everything needed for a comfortable stay. The rooms were quiet, and the facilities were excellent including the heated pool, multiple spas, sauna, steam room, gym and rooftop BBQ area. Everything throughout the hotel felt clean, modern and high quality.

The only downside was the receptionist seemed a little flustered and possibly having a bad day, so the first impression was a bit average. That said, I don’t believe this reflects the hotel overall, so no hard feelings at all.

Would 100% recommend staying here. Right in the heart of Surfers Paradise and, in my opinion, one of the best hotels on the Gold Coast.

Family_with_children

4/10

Poor

09 May 2026

Winnie

The property offers stunning sunrise and beach views and is conveniently located. It was well equipped with everything needed for a luxurious stay.

Unfortunately, the housekeeping was extremely disappointing. The cleaning appeared to be very superficial, and the bathroom was filthy, with visible dirt and mould. One of the housekeeping staff was also very rude and unprofessional. This housekeeper entered the room while I was getting dressed for lunch and insisted I leave immediately, otherwise the room would not be serviced until the following day. This was despite me politely asking for just 10 minutes to finish getting ready. They then left the room door wide open and waited in the corridor while looking in, which forced me to sit on the balcony half dressed for privacy. She removed some wet towels while others were left on the floor, and the bathtub was not cleaned.

Another downside was that the TVs are outdated and it was unnecessarily difficult to cast Netflix. Thankfully, the staff assisted with the settings the following day. Had the cleaning and housekeeping service been up to standard, our stay would have been perfect.

The front desk staff were lovely and very professional. They stored our bags for us pre checkin and after check out.

Unfortunately, these issues made the overall experience feel below average.

Partner

10/10

Exceptional

08 May 2026

steve

We arrived very early in the morning and the front desk was superhelpful. They stored our luggage, then they directed us to breakfast and provided the courtesy of 2 free coffees.

Breakfast was delicious, with a very nice spread of continental breakfast, granolas and yogurts, plus made-to-order eggs and hot offerings like bacon, sausage, and french toast. The reakfast area was lovely and had large picture windows overlooking the surf.

The 2-room suite we shared with our kids was roomy, comfortable, and clean. It had a beautiful view of the shoreline.

The hotel also had a very nice pool and spa area. The pool looked out on the ocean.

This is a wonderful property, I would stay here again in a heartbeat!!

Family

10/10

Exceptional

05 May 2026

Dean

Great property. Great views.

Friends

4/10

Poor

19 Apr 2026

Adam

That Hotel is definitely not a 5 start hotel, its more like a 3 star, and the cleanliness is terrible.

Business

10/10

Exceptional

18 Apr 2026

Sean

Clean and great location.

10/10

Exceptional

17 Apr 2026

Verified traveler

Best hotel and spot in the Gold Coast

4/10

Poor

17 Apr 2026

Craig

I was greeted at reception by a rude young lady. Not a good beginning. She spoke to me like I was stupid and when I corrected her there was no apology, she just acted like it didn’t happen.
Room inside was ok. Only one sheet as a underspead for the bed. You're kidding right?
Outside on the balcony looked like it hadn't been cleaned for a month. Cigarette but stains on the floor. Shower is terrible. Takes 5 minutes for the hot to come on. No ceiling fans. Hard to find a bin.
Understaffed big time. If you want to make out You're big time in the hospitality market, provide your guests with adequate service. I checked out. Took me 15 mins to get in the lift. Only one lift working at the time of checkout is amateurish. Wake up! This hotel's management need a kick in the ass as none of them would ever work for me, that I can promise you.
Great view. That's it! 3/10

10/10

Exceptional

14 Apr 2026

MANAV

Very beautiful property. Money worth spent

8/10

Excellent

12 Apr 2026

Antony

Our unit we stayed in was on the 40th floor it was an amazing view and position. Close to shops and restaurants.
But Safe was broken and main bed was very saggy on the right had side. Bed needs replacing but all else was very good

8/10

Excellent

06 Apr 2026

Roseanne

Loved the stay great location and views

4/10

Poor

05 Apr 2026

Athanasios-Evangelos

Panelling next to the windows was rotten particle board that had expanded.

Elevator wait times were horrendous. It was as long as 20min at one point.

Breakfast buffet was bland tasteless. No salt shakers available for tables, just a little sauce tub of salt.

And why are all the windows so filthy?

Staff were all very friendly, no complaints there.

Family_with_children

10/10

Exceptional

04 Apr 2026

Kapil

Close to all amenities best ocean view 😊

10/10

Exceptional

03 Apr 2026

Josephine

Very clean and good amenities

Family_with_children

10/10

Exceptional

26 Mar 2026

Muslim

Everything was wonderful

10/10

Exceptional

24 Mar 2026

Gavin

Great views

Family_with_children

10/10

Exceptional

20 Mar 2026

Water

Best place to stay in Surfers Paradise - right on the beach and plenty of food options at Cavill Ave. Rooms are clean and nicely furnished with semi-housekeeping - daily change of towels and making of beds. Breakfast is absolutely delicious.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

corrine

This property was amazing!!! We loved staying here. The location, the luxury, the friendliness was fantastic

10/10

Exceptional

15 Mar 2026

Don W

Booked 1 bedroom apartment and were given a 2 bedroom with the room locked out. Nice furnishings-clean and in good condition. Loved the 27th floor view. Apartment was clean, kitchen well equipped and A/C worked well. Stayed 3 nights and were advised of daily light housekeeping however our first day we had no room cleaning until I phoned twice after 3:00 pm. Second day the bed was made and towels replaced. Parking is easy. Overall we very much enjoyed our stay.

Partner

10/10

Exceptional

11 Mar 2026

Catherine

Stayed as a family of four with two teenagers. Peppers is in a brilliant location, right in the middle of all the action. We had a 3 bedroom apartment on 24th floor which was spacious and the views were iconic. The kitchen was well equipped. The teens enjoyed their own space. The balcony furniture was comfortable and good quality. We were only there for 2 nights so didn’t get to use all the facilities, but the roof garden was a delightful sanctuary, and the gym was clean, quiet and well equipped. Parking was easy.
The only downside was at checkout when the lifts were super busy and we had to wait 20mins for one to come. Checkout was simple however - just a key drop and off you go.

10/10

Exceptional

07 Mar 2026

Randa

Beach very nice hotel number one

10/10

Exceptional

06 Mar 2026

Daniel

Great location (very touristy), great views. Clean and well maintained would recommend.

6/10

Pleasant

03 Mar 2026

Alison

The view is incomparable and the venue directly opposite the beach is amazing. BUT - the apartment has very old, dirty furniture and the cleanliness is terrible. Filthy cups left in cupboard, fingerprints all over cupboards, bathrooms awful. The couch was so dirty we couldn’t sit on it and it stunk. The leather seats were cracked and could be sat on. Glass dining table dirty with food etc. not happy to pay good money for an old, dirty room. Very disappointed!

Partner

10/10

Exceptional

02 Mar 2026

Anil

Well furnished and comfortable, clean apartment with great views, in a very convenient location. Our family really enjoyed our relaxing stay and would come back again.

Family

6/10

Pleasant

01 Mar 2026

Jane Elizabeth

Room was musty & needs renovation. Staff pleasant

10/10

Exceptional

22 Feb 2026

Gunita

Location and hotel ammenities are awesome.
Only disappointing experience was that hotel reception staff showed no interest in welcoming guests, very scripted with no smiles.

10/10

Exceptional

21 Feb 2026

Hernan Jose

Amazing location, wonderful view and amenities. The apartment was huge and very comfortable, clean and beautiful.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Fatemeh

Amazing hotel with stunning view, great service, friendly staff

8/10

Excellent

17 Feb 2026

Nazrina

We recently stayed at the Peppers Soul Gold Coast in a 3-bedroom apartment. The location is excellent, with great nearby restaurants and stunning ocean views. While the apartment was spacious, some areas felt a bit dated, with stained carpets and scuff marks in the bathrooms. That said, the staff were very friendly and helpful, which made our stay more enjoyable overall.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Wendy

What a gorgeous property!!! Will definitely be back!

Business

10/10

Exceptional

12 Feb 2026

Aiden

Fully equipped hotel with great facilities. Would come again

Leisure Friends

10/10

Exceptional

10 Feb 2026

Amanda

Fabulous! Unit was very clean and staff come in each day to make beds and replenish supplies. Great amenities, fully stocked kitchen, soap provided for washer and dishwasher. Bed was super comfortable and the view of the beach was incredible. I would highly recommend this property!

10/10

Exceptional

05 Feb 2026

Janelle

Loved the location!! The room was extremely clean

10/10

Exceptional

05 Feb 2026

Zoran

All was first class including good bufet breakfast.

Pity to leave.

Pool and area great design, very good clean etc

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Omeson

Room was amazing, central to every thing and the view was stunning

Leisure Family

8/10

Excellent

26 Jan 2026

Kylie

The room was awesome, clean and a good layout however there was an extremely bad odor in the corridor outside the room which we complained about daily but it was there the whole entire stay even after we told them the source of the smell.

6/10

Pleasant

25 Jan 2026

Shady

The room was very good but we have an issue since we checked in and it has not been solved until we checked out
We stay at level 56 and there was a bad smell coming from the air condition near the lift
We reported 4 times but they have not fixed it
Also the jets at the outdoor spa stopped working for almost two days with no notice and we reported twice with no response

Leisure Family

10/10

Exceptional

23 Jan 2026

Warren

Great room,surprisingly very quiet,my 7 year old loved it.
Will stay again when I go Gold Coast again.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Daniel

Room was great had all the facilities we needed... staff were great as well

10/10

Exceptional

22 Jan 2026

Annie

We had the best time! Thank you so much for having us. Location is absolutely amazing and the room was a great size. We will definitely be back!

Leisure Friends

8/10

Excellent

13 Jan 2026

Melissa

Clean room, great view, good facilities, could work on room service efficiency.

Leisure Friends

6/10

Pleasant

11 Jan 2026

Domenico

Just an average experience considering the price. Staff not friendly, cockroaches in kitchen, dirty balcony and lift numbers not adequate to accommodate the number of residents. Breakfast at restaurant was mediocre at best. Options were very limited and quality was not great. Most of the restaurant staff were kind, which made the experience pleasant at times. Even though breakfast was “included” we still chose to eat elsewhere most days! Location of hotel was the best part. Being directly across from the beach was very convenient!

Leisure Family

8/10

Excellent

08 Jan 2026

Linda

No body soap in both showers. Someone’s gum on dishwasher. Very packed elevators, especially at check in time.
Otherwise, a pleasant stay.

10/10

Exceptional

05 Jan 2026

Amged

Every thing was at the expectation level

Leisure Family

8/10

Excellent

01 Jan 2026

Mehedi

We had a really nice stay at Peppers Soul Surfers Paradise. The location is unbeatable — especially for New Year’s Eve. Watching the fireworks from the area was amazing, and the neighborhood itself is lively with the beach, shops, and restaurants all around.

The apartment was spacious and comfortable, with all the amenities we needed. The staff were friendly and helpful throughout our stay, which made things easy. Another big plus is the food scene — there are so many good places to eat right next door and within a short walk.

A couple of minor issues: the curtain in the master bedroom was slightly torn, letting in early morning sunlight and affecting our sleep, and the dishwasher had a few dirty dishes left inside when we arrived.

Overall, these were small things in an otherwise great stay.

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Wasinee

Expensive rooms but a little outdated. It was all the little problems that made me give an average review

Toilet in the main bathroom didn't flush properly. Had to wait for it to refill several times. Should be replaced immediately

Broken cabinet in the kitchen made a loud clicking sound when opening. Sounded like a gun shot

Blinds hook to tie the rope broke off the wall instantly. Could see this had been happening to all them in the past

Spa was a putrid sesspool. No one in the family would use it due to the brown foam

Overall great location but youd be better off getting a cheaper apartment in the water front

8/10

Excellent

30 Dec 2025

Murat

Nice room, getting old and needs new furniture soon. Great view. Clean. Pools are good but kind of small. Great inside pools. Awesome location.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Carmen

Great place to stay

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Farah Ibrahim

We loved Peppers Souls hotel apartment. The service was A+, an extremely clean hotel, friendly staff, cleaned our apartment daily, pools were amazing and clean. We will definitely return next year

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Kylie

The room had the best view of surfers paradise beach. The balcony wrapped around all bedrooms it was a beautiful view. Clean and comfortable stay. Would highly recommend this accommodation.

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

JEFFREY HAO

The check-in time was really long. The property was getting much older than my last visit and some refurbishments may need to be considered. Lifts was taking really long, sometimes could take up to 10mins of waiting for the lift to come. Also, the water flow of the shower head and toilet was poor.
Reasonable friendly staffs on site but lack of decision making power. Have to refer to the manager who normally wasn't on site.
They do provide daily housekeeping but only basic refreshment.
Other than that, best location in Surfers Paradise. Very convenient. Lots of choices of cafes and restaurants and close to everything.

Leisure Family

8/10

Excellent

21 Dec 2025

Derek

The amenities and view were spectacular

10/10

Exceptional

20 Dec 2025

Shane

Balcony veiw as advertised, Room neat nice decor. Friendly staff

Leisure Family

2/10

Poor

20 Dec 2025

Jai

Accomodation area is not as clean as it’s presented online. different communication online than in person.

8/10

Excellent

17 Dec 2025

Shane

A great spot but things are starting to get tired. Furniture, pool lounges, gym equipment all need some replacement for the price.

10/10

Exceptional

17 Dec 2025

Beverley

Truly enjoyed the room and the sound and view of the ocean. Great location

Partner

10/10

Exceptional

16 Dec 2025

Kristy

A lovely stay in our 2 Bedroom Oceanfront room. Very spacious.

Leisure Family

8/10

Excellent

07 Dec 2025

Elwyn Richard

Great position, nice rooms

10/10

Exceptional

03 Dec 2025

Donghoon

Very nice! I want to come again.

Leisure Family

6/10

Pleasant

03 Dec 2025

Margaret

Room was good however the return air for the aircon was disgusting and needs to be cleaned. One of my children had allergies every time the aircon turned on which wasn't great as it was pretty hot and we needed it on. We booked during schoolies. Would have been great to be warned about it as we had to ask/beg 5 times at the start for house keeping to come. As soon as schoolies was over though, we didn't have an issue. Great amenities for a long stay with dishwasher and washing machine. Freezer had some mould on the top. Yuck! Other than that, I'd definitely stay here again 😂

Leisure Family_with_children

2/10

Poor

02 Dec 2025

Rajvir Singh

Room,staff

Leisure Family

10/10

Exceptional

28 Nov 2025

Karlee

Lovely staff, clean room every day. Amenities were great.

10/10

Exceptional

26 Nov 2025

Ankush

Good service and parking facilities

10/10

Exceptional

20 Nov 2025

Claire

Very clean, excellent views, parking seemed very over complicated, by wouldn't change anything about the stay

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Corinne

Beautiful room with a view of the the complete gold coast beach strip. The rooms were comfortable and modern with all amenities inc. Washing machine, dryer, hair dryer & iron/board.
The location is walkable to the main Surfers shopping and restaurant area. And about a 7min walk to the 50cent Tram that currently goes down to Pacfic Fair shopping centre.
It's a great location for a first visit to the Gold Coast.

Partner

10/10

Exceptional

18 Nov 2025

Sian

Great view of the beach, close proximity to the lots of food and grocery store of you wish to fill the fridge instead of eating out. Bus stop not to far of your looking to catch a bus to the theme parks.

Business_and_leisure Family

10/10

Exceptional

17 Nov 2025

Chantelle

the staff were very friendly and kind to us and make sure we had everything we needed during our stay.

Leisure Friends

8/10

Excellent

13 Nov 2025

Margot T

Great, spacious, clean room - more like a mini unit with all amenities and a fantastic balcony beach view.
The pool area both indoors and outdoors was lovely and a bit of a treat for me to get to have a jacuzzi and steam room.
A couple of issues with the room keys but resolved quickly and lifts were slow.

Leisure Self

10/10

Exceptional

13 Nov 2025

Kris

This hotel is in the perfect location, with easy access to everything. Our car never left the parking garage. The rooms are spacious, and the beds are comfy. We will definitely be back.

Partner

10/10

Exceptional

13 Nov 2025

Michael Rafid

Spotless roo, friendly staff, convenient location and desirable views

Leisure Self

10/10

Exceptional

11 Nov 2025

Jeffrey

Clean and no issues. Great place. Would recommend for families.

Leisure Family_with_children

4/10

Poor

11 Nov 2025

Victoria

Taps were difficult to use, I had a cold shower - other person I stayed with had a hot shower. Furniture was decaying and needed to be replaced

10/10

Exceptional

10 Nov 2025

Karen

Everything was perfect. We thoroughly enjoyed our stay.

8/10

Excellent

02 Nov 2025

Jeanette

Great stay for a small family with young kids. 2bed 2bath, amazing ocean view on 50th floor. Shops and restaurants are very close walking distance and now the esplanade is closed to cars it’s much nicer with young kids.

Things to note: Room could’ve been cleaner, dust, etc. Great Facilities but looking a little tired, broken tiles around indoor spa, mould and mildew. The sound was a little annoying from neighbours. Partiers in the above room were heard quite loudly when sitting outside as there is a small gap between balcony glass fence and the ground - sound travelled.

Overall we would consider staying again if needed.

10/10

Exceptional

30 Oct 2025

Hong

The room is clean, hotel location is perfect, great facilities, like the swimming pool.

Leisure Family

10/10

Exceptional

28 Oct 2025

Urja

Amazing location, very close to beach and all restaurants. Must book this place. Clean rooms and service was great. 11/10...