Name: Beachcomber Resort Surfers Paradise
Address: 18 Hanlan Street, 18, Gold Coast, 4217, AU

6/10

Pleasant

03 Jul 2026

David

Very dated accommodation. May have been good once but we are no longer in the 1970’s.
This place needs significant money invested into it to bring it up to standard

Self

8/10

Excellent

16 Jun 2026

Debbie

View was amazing from our room

Partner

6/10

Pleasant

31 May 2026

John

Too many dogs in the building

Partner

4/10

Poor

22 May 2026

Sadia

For the most part, I was pretty upset with the staff and the room. The first room they gave me smelled disgusting and it was like a fungus/mold smell. I went and told the front desk this and they showed me two more rooms. One room
smelled clean, but the hallway smelt heavily like cigarette smoke. The second room they showed me, the hallway smelled nice, but the room smelt bad. I ended up choosing the 2nd room they showed me. It was not up to par and I found multiple cockroaches in the room. When I let the front desk know about this, her reply was: “it’s pretty common here in Australia and they get it sprayed every 3 months, but they can’t catch everything.” Last time I checked, cockroaches in hotels aren’t a normal occurrence regardless of what part of the world you’re in. I also had to take my own trash out which was weird.

Self

8/10

Excellent

22 May 2026

Kenneth

Very helpful in reception if you need assistance with anything

Self

4/10

Poor

19 May 2026

Sammy

Room wasn't clean, didn't have a king size bed even though it stayed we would and we got locked out of our unit in the pouring rain for 2 hrs

10/10

Exceptional

10 May 2026

Mark

Close to everything

8/10

Excellent

04 May 2026

Stacey

Beach views were amazing, didn’t have to use the car while we were there so Close to everything and the use of trams . Rom was clean . Definitely coming back

10/10

Exceptional

21 Apr 2026

Michael

Convenient location. Clean.

Self

4/10

Poor

26 Mar 2026

Elizabeth

Room was nothing like pictures. Staff were friendly. Room needed updating, mold in bathroom, grate and drains had dust build up. Bath had paint peeling awaybed so uncomfy,could feel matress join

Partner

10/10

Exceptional

18 Mar 2026

Mark

Satisfactory

10/10

Exceptional

16 Mar 2026

Barry

Our stay at the Beachcomer was second to none. We found a clean well equipped room with a great view. Our check in and out was hassle free and the location is perfect. Definitely staying there again.

Partner

8/10

Excellent

09 Mar 2026

Nada

The view was fantastic , very clean and tidy , will definitely request this room again. Only negative was the wifi wasnt at all stable.

Family_with_children

10/10

Exceptional

05 Mar 2026

Martin

Had a great. Couldn't be more central. I can't fault it. The room description is exactly as. Will stay again.

Self

10/10

Exceptional

21 Feb 2026

Michael Rafid

Friendly staff. Convenient location

Friends

10/10

Exceptional

15 Feb 2026

Kerry

Friendly staff at front desk.
Great room with ocean views

Leisure Partner

8/10

Excellent

30 Jan 2026

Nicola- Maree

Couldn't have loved it anymore. The staff were so lo ely and helpful. The only fault we could find was they didnt have biscuits for our coffee and sone idiot had smashed glass in the pool so it wasnt open. Other than that we will be back again. lplthere

Leisure Partner

10/10

Exceptional

22 Jan 2026

Gene

Location Location Location The apartment was very nice and well maintained. Reception staff are very nice.

Partner

8/10

Excellent

18 Jan 2026

Barry

Great location and friendly staff

10/10

Exceptional

17 Jan 2026

Angela

I had the most amazing experience. Besides staying in a great beautiful ocean view room, when I needed urgent documents to be printed and resent to my email the girl at the front desk was so accommodating. She even sourced a business for me which was close by (and thankfully open on New Years Eve) to get some more work done. The service was simply impeccable and was very greatful for all their assistance as they certainly didn’t hesitate to go above and beyond for me.

Leisure Self

10/10

Exceptional

07 Jan 2026

deMo

Great time there. Good location. Washing machine and hotel has laundry room too

10/10

Exceptional

23 Dec 2025

Dan

Very good

10/10

Exceptional

12 Dec 2025

Jacqueline

Good space and location

Leisure Partner

10/10

Exceptional

14 Nov 2025

Elizabeth

The rooms are great and good value for money. A bit older style but it was comfy and had a fantastic view. After hours check in was simple. I’m also not a fan of lifts but theirs are smooth and stress free! Would definitely stay here again.

8/10

Excellent

14 Nov 2025

Colin

Room was ok booked ocean veiw room only had partial view .wifi was not good kept dropping out.

Leisure Partner

4/10

Poor

03 Nov 2025

Merhunisa

Very poor clean.

10/10

Exceptional

22 Oct 2025

Michael

Conveniently located with a clean studio with a nice view. To add to that, they have amazing staff

Leisure Self

8/10

Excellent

11 Oct 2025

Mandy

Close to everything, only negative was the shower over the bath, they were very outdated..other than that would stay there again.

Leisure Self

6/10

Pleasant

24 Sep 2025

Peter

Quite good and very bad. Common areas are great, room in desperate need of repair and renovation. View was good. Location is great. Bathroom was terrible - filthy tiles, centre piece of shower screen missing, no soap tray or even towel rails, cheap (and old) fittings. Bed was nice. Carpet was poor. Tv and lounge jammed into a corner where neither fit. And having to pay extra for car parking, which I was only advised AFTER paying the non-refundable room fee borders on false and misleading advertising. I have photos of everything - don’t seem to be able to add them to this review

Leisure Self

10/10

Exceptional

23 Sep 2025

JORDAN

Super friendly staff!!!! Room was nice and clean! Really enjoyed my stay!

Leisure Self

6/10

Pleasant

07 Sep 2025

denise

I stayed in the basic one dead king size Aprtment. It was very dated. It was Clean but it really could’ve done being updated on the hole. It was okay.

Leisure

10/10

Exceptional

03 Sep 2025

Donna marie

Value wise good for all. Bit frightened this morning as we were outside waiting on coach to airport when three lads arrived and were trying to get into beachcomer without card and wanted ours, i do think they were high on drugs maybe be but i am sure if you got cameras for the entrance area you will see there actions.

Business_and_leisure Partner

8/10

Excellent

31 Aug 2025

Anna

Loved sea view. Accommodation satis. The reader to go in and out difficult to work out as unfamiliar.wifi very intermittent on my phone.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Peter

Great location. Great ocean views

Leisure

6/10

Pleasant

26 Aug 2025

Fraser

Central to shopping locations. Apartment window could do with a good clean hard to see out of in kitchen.

Business_and_leisure Self

2/10

Poor

17 Aug 2025

Bashar

Very Bad, the room not like the photos
Wet room with mold on the ceiling

Leisure Family

8/10

Excellent

17 Aug 2025

Helen

We found that the apartment needed to be upgraded. Especially the Bathroom.

Leisure Partner

6/10

Pleasant

13 Aug 2025

Betty J

has a lovely view, with easy access to the beach and street.

room was very dated and needs a good update.

reception staff were friendly and helpful.

lifts were clean and quick

6/10

Pleasant

12 Aug 2025

Mel

Poor bed & dangerous balocony

Leisure Partner

8/10

Excellent

30 Jul 2025

Craig

Very close to everything I needed for this trip

Leisure Self

2/10

Poor

30 Jul 2025

Verified traveler

Overpriced.

Location is good but this is a place that is very run down. They even have posters near lifts showing the vision of the to be refurbished pool area. I’d start with the rooms. Outdated, beds are lumpy, bathrooms are very out of date. You should be given a prize if you successfully navigate your way to your room for an early evening check in. No staff at night or in the morning. Way over priced for what it is. Location is convenient but noisy - Street noise at night and early morning.

Business

8/10

Excellent

25 Jul 2025

Susanne

Close to beach and shops

Leisure Partner

6/10

Pleasant

01 Jul 2025

Alyshia

Fine aside from the potentially dangerous flooring to the kitchen area that’s almost an inch higher than the rest of the floor. I ended up putting the sign for the wifi code on the floor so I’d look down at every time after tripping nearly 20 times on the first afternoon and falling twice

6/10

Pleasant

01 Jul 2025

Ali

Sleepless nights

The stay was ok but the the bedrooms are next to the next rooms balcony, we had people in the next room on there balcony talking and having a party at 3am we couldn’t sleep and had to get up early the next day, it was so annoying and it’s all because of the way the hotel has put there rooms right next the balcony for the next room very disappointed in that didn’t have enough sleep.

Partner

6/10

Pleasant

25 Jun 2025

Trudy

The place is outdated,needs a good clean and upgraded. Very noisy.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Deborah

Perfecto

Leisure Self

8/10

Excellent

10 Jun 2025

Chris

Great location, nice view of the beach, close to restaurants and entertainment

Leisure Self

2/10

Poor

07 Jun 2025

Kathryn

Needs updated. Amazing location though

Leisure Self

10/10

Exceptional

05 Jun 2025

John

It’s just a great place to stay

Leisure Self

4/10

Poor

01 Jun 2025

Fiona Van

Tired room, hectic parking

Leisure Partner

10/10

Exceptional

31 May 2025

Hyeran

I just don't stay other properties.
I love this place.

10/10

Exceptional

26 May 2025

Benjamin William John

Excellent view,staff were very helpful and friendly, everything we needed the room to be.we would stay here again.close to all shopping amenities,beach etc ... recommended ☺️

Leisure Partner

2/10

Poor

25 May 2025

Verified traveler

When's the resident showing up?

When I opened the door to the room, a television was blaring on full blast which frightened me as a solo female traveller. I found the remote and turned it off, and started looking around to see if I was actually alone. It really freaked me out. I went to the bathroom/laundry and it was just gross. The shower and tub felt like someone was presently living there, fresh mildew and funk. I couldn't make the fan sound stop, so there was no chance of relaxing on that alone. The bedroom felt like a roadside motel. I couldn't even fathom putting my things down on it because I was honestly afraid something would come to life in there. I turned right back around and checked out, but since it was prepay only, there was no option offered to get my money back. Honestly , it felt like walking into a single person's home that they were living in, and I feared that they would come home at any minute.

Self

2/10

Poor

20 May 2025

MERVYN

Staff are friendly and location is great, close to the beach. Property condition, not so much. AC started leaking water on first night, got moved to another room, turns out it had a blown board on the AC as well. Was a struggle. Manager was in Italy and stafff said they had to wait for manager to respond before they can do anything. Surely for a major tourist centre they should have an Assistant Manager or someone who can make decisions. Next time will book a place thats more reliable.

Leisure Partner

10/10

Exceptional

13 May 2025

Joeanne

Really enjoyed our apartment modern renovated and great views on the 18th floor definitely will stay again

Leisure Partner

6/10

Pleasant

10 May 2025

Delisha

The bed was not comfortable. I had terrible backaches after the third night of stay. There was no proper mattress put on the bed frame

10/10

Exceptional

27 Apr 2025

Mata

Property is the Best Spot for Shopping, Close to Pubic Transport but the Main thing that stood out for is Location, Location, Location. Being so close to the Heart of Surfers Paradise and Cavill Ave and the Price was not too bad. Would stay here again for sure solely for its Location to Shops. You do not have to drive once Your Car is Parked, just make sure tha You remember that You arrived on a Car lol. Car Park was also Secure too.

Leisure Self

6/10

Pleasant

18 Apr 2025

paul

The views were amazing

Leisure Family

10/10

Exceptional

15 Apr 2025

Michael

Clean, convenient and good location

Self

6/10

Pleasant

28 Mar 2025

Graham

Bathroom was disgusting with paint peeling and bath rusting. We went to use the vacuum and it was full and had to be emptied. Fridge was too cold to keep certain items in. One wardrobe door was hanging on by one hinge. Staff were really friendly and helpful.

Leisure Partner

6/10

Pleasant

22 Mar 2025

Arthur

Dated but location is good.

Business Self

10/10

Exceptional

14 Mar 2025

ORLANDO

Great for solo and family travel. I prefer self catering and laundry facilities. Central.

Leisure Self

8/10

Excellent

12 Mar 2025

lidija

The apartment is quite run down and needs renovation and the spa has been out of order for the second year in a row, but it is still aadvertised as working.

Leisure Partner

6/10

Pleasant

06 Mar 2025

Orenda Ambella

Dirty, unpleasant stay.
Stuck due to cyclone.

Business Self

8/10

Excellent

01 Mar 2025

David

Excellent location. Great checking and very helpful staff.
Our room had everything to make our stay great.
Breathtaking views

Leisure Partner

10/10

Exceptional

27 Feb 2025

Sudesh

Parking for over night was cost effective.
Stay was great, very nice please, rooms and view.
Needs Improvement: The shower /bath was dirty, please water blast it, use strong chemicals to clean and do some checklist to ensure its clean and to a standard, please.

Leisure Self

8/10

Excellent

14 Feb 2025

Shane

Great location, ocean views, bathroom a bit dated

Leisure Partner

6/10

Pleasant

06 Feb 2025

suzanne

Property is a bit dated. Clean and basic. Good budget travel option. Only 1 bowl. Could use some updated blankets and linens. Overall great for the price and location.

Leisure Self

10/10

Exceptional

27 Jan 2025

Aaron

.

Good location. Heated pool didnt work. Security deposit to exspensive. Had to pay for towels and carpark to low had to park on the street that cost a fortune. Apart from that the room was great and the property was exactly as the photos depict.

Partner

4/10

Poor

22 Jan 2025

Nicole

View was nice. Microwave dirty drawer broken chair table few on the other side of balcony no1 came to check was left like that whole time even I had reported it to reception broken kitchen draw had to deal with that. Drain blockage in bathroom yellow water was coming up floors wet towel kept turning yellow when covering drain. Remote stopped working. Throw ur own rubbish. Washing and drying all in basement. Hallways smelt very bad by lifts. The guy who responded to everything was nice but he only had so much he was allowed to handle did pass on the message to reception. It was ok but things need renovations in that room especially. If it’s windy u can’t sleep slide door rattles.

Leisure Family

6/10

Pleasant

05 Jan 2025

mary

the cupboard was dirty where you hang clothes

Leisure Self

8/10

Excellent

04 Jan 2025

Valentina

All I’m going to say is LOCATION LOCATION LOCATION
We stayed at Beachcomber as it’s close to everything and the parking for the car was excellent
The bed and pillows were very comfortable and clean
The building itself needs a facelift and the rooms need attending such as paintwork
Our room had a new kitchen but our shower was yukky
We had a washing machine and dryer so it was perfect and we also had a clothes horse so I could hang the clothes out in the fresh air
Our balcony faced the beach and it was amazing as we spent New Year’s Eve here and the fireworks were great to watch from the 27th floor balcony
The beach is a few steps away as well as all your dining
There is no restaurant in the actual hotel but that’s ok as there was plenty very close by
The staff are lovely
Great security at night
The lifts were quick
The outdoor and indoor pool were good not excellent but good no sun in the pool area
The Carpark is only $10 per day which is very little compared to most
There is no cleaning of your room unless you request it and you will be charged but there is a vacuum cleaner mop etc
I used the vacuum cleaner to get rid of the sand from the beach
Other than that cannot fault it as it’s all about location

Leisure Family

6/10

Pleasant

01 Jan 2025

Sarah

This place is a bit old and dated but was nice and clean and tidy although cigarette butt was left in the room from previous people. Spa was cold but the pool was nice. No soap or microwave bowls provided. When we arrived our rollerway bed was missing but they sorted this upon asking. Was also only two towels for three people which they also sorted. Great location for shops and restaurants. This place has no housekeeping, room service etc. it’s quite noisy from street noise so wouldn’t suit a light sleeper.

Leisure Family

2/10

Poor

29 Dec 2024

Paul

Dirty old stained furniture, curtains were faded and old. Lifts overloaded and slow. Unable to use luggage trolleys as they are under lock and key as we checked in on a public holiday. Only 1 room card issued for 2 adults staying. Does not match photos on website.

Leisure Family

10/10

Exceptional

15 Dec 2024

Hyeran

Water pressure is always good at this property.

Business Self

2/10

Poor

25 Nov 2024

Chris

No air-conditioning or water pressure with a view

No air conditioning, room run down, shower runs out of pressure and generally dirty room all round.

Reported the air conditioner - response 'we will send a technician up to the room'. Even after they inspected and agreed that the air conditioner did not work (see photos), still not offered a new room with air conditioning. Asked at the desk after the technicians had been - response 'we haven't received their report', even asking a second time the next day.

Pictures tell alot of the story, wardrobes have a sickening smell when you open them (they've been repainted white on the outside to make them look newer than they are). Bathroom tiles are either not complete, or they are putting a second layer of tiles on top of the original to hide them. Bathroom sink cannot come clean, as per the pictures was like this the whole time. The shower was useless, I only turned on the hot water in the end to even get a warm shower and the pressure fades after a minute to a dribble.

Worst of all even before the stay I was harassed by email, sms and phone call to pay the full amount of the room charge for 6 nights upfront + a 3 hund deposit on top of that! Even though I bought this property as 'pay at property on the day' through hotels.com - yes this has been reported to them and this option should not be offered if you do not wish to abide by it.

Conditions on leaving are that you put the garbage in the basement bins and wash up all the cutlery etc you use. This is why the room is grubby.

Self

6/10

Pleasant

20 Nov 2024

Janine

The staff were friendly and helpful, but the balcony to the unit was dirty and the view out to the ocean was marred by the next balcony which had a broom stuck out through the railings, a mop and clothes and a chair upside down. Not the nice view we were hoping for.

Leisure Partner

8/10

Excellent

15 Nov 2024

Melanie

Older style hotel, clean and nice. Needs dishwashing detergent can’t do dishes and more toilet paper. Good for price. Hard to find a park sometimes in underground car park. Perfect location 🐬👌☀️❤️

Leisure Family

10/10

Exceptional

12 Nov 2024

Tim

Iiked the location, it was clean and tidy, staff on leaving were helpful, and close other places like Robina, and Broadbeach.

Leisure Partner

8/10

Excellent

10 Nov 2024

Narelle

Unit needs refurbishing Bathroom disgusting

Leisure Partner

10/10

Exceptional

08 Nov 2024

Rachael

Great location - easy access to beach/shops/transport.

Room could do with a few more mirrors - one full-length would have been good.

Leisure Friends

10/10

Exceptional

03 Nov 2024

Paula

As described, perfect value for money.

Self

10/10

Exceptional

03 Nov 2024

Michael

Clean premises with shops nearly and the iconic beach a stone throw away. Excellent views. Highly recommended.

Leisure Self

8/10

Excellent

31 Oct 2024

David

Nice stay

This is a nice hotel in a great spot. I was a little shocked that guests are given a “starter pack” of a small shampoo and shower gel and if you need more it is charged! I stay in a lot of hotels and have never seen this. I bought my own elsewhere on general principle. Oh and if you put anything into the bin you have to take it to the dumpster in basement or they will charge you for housekeeping. Really?

Check in people were nice and overall the hotel is clean enough given it’s age. The location is as good as it gets with access to everything. Pools and spa are lovely and clean.

8/10

Excellent

29 Oct 2024

Maria

•Very comfortable and spacious
•Water pressure in the shower was disgraceful – Needs more water pressure – Water pressure is way tooooooooo soft – low pressure makes you stay in shower longer
•Supply laundry powder/liquid, washing up liquid, shower soap – Or give option to purchase from reception or advise guests prior to the stay so we are prepared

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2024

kieron

A good view like the high rise apartment
the front door and a window was noisy when the wind got up had to jam some carboard in to stop the knocking.

Leisure Partner

8/10

Excellent

17 Oct 2024

Darryl

good location with competitive pricing. we were happy with romm even though classed as budget. It had all we needed

Partner

8/10

Excellent

17 Oct 2024

sunanta

Nice place to stay very easy to go any ways we will stay it again

Leisure Partner

8/10

Excellent

14 Oct 2024

Megan

Great location, great ocean views

Leisure Self

8/10

Excellent

13 Oct 2024

Linda

We enjoyed our stay, the price was good, it could have been cleaner, beds were comfortable, view was great, close to everything

Leisure Family

10/10

Exceptional

08 Oct 2024

Nurullah

Easy excess and close proximity to all the holiday places that we needed to enjoy our holiday at the time.

Leisure Partner

6/10

Pleasant

29 Sep 2024

Fiona

Great location.
Terrible communication didnt answer emails or bery delayed responses.
Needs repairs badly, photos do not represent rooms properly.
Fridge froze our food, vacuum in room that didn’t work,

Leisure Friends

6/10

Pleasant

27 Sep 2024

Charles

Location is great, access is easy, carparking is easy. I did not like that there is no housekeeping. We stayed for 4 days, we did not get any clean towels, we had to wash them ourselves.

Leisure Partner

6/10

Pleasant

19 Sep 2024

Hyeran

Good

Business

6/10

Pleasant

17 Sep 2024

Craig

the apartment was not clean

Leisure Self

8/10

Excellent

14 Sep 2024

Glen

Great view clean and tidy

Leisure Partner

6/10

Pleasant

08 Sep 2024

Alan

This property was located in a fabulous position close to Cavill Avenue and adjacent to Surfers Paradise beach.
We had an excellent view of the beach from our 21st floor room.

I booked through Wotif and sure I clicked on a one bedroom ocean view room. Confirmation came back that I had a renovated suite. I emailed Wotif on this and did not not receive a reply.?
When checking in I was advised that they had a renovated suite on the 21st floor.
It was hard to tell what part of the room had been renovated. The kitchen was old and tired and the smallest kitchen I had ever seen in a holiday unit. The bathroom certainly had not been renovated. The rubber backed black out curtains were also deteriorating and the lounge was small and uncomfortable.
There was no plugs for the bath nor the bathroom handbasin. We asked for a plug for the bath but never received it. A plug was provided for the handbasin the following day. There was no outdoor table on the balcony to rest a drink on.
Overall disappointed with the room as it did not represent value for money.

Leisure Partner

4/10

Poor

07 Sep 2024

Brent

Great location easy parking free with hotel stay but rooms are very dirty and need updating .
Great view from top levels

Leisure Family

8/10

Excellent

06 Sep 2024

Gregory

Centrally located accommodation at a reasonable price. Kitchen and bathroom while ok, could use a renovation. Overall, was ok for the price.