Novotel Surfers Paradise

Australia , Gold Coast - QLD
SURFERS PARADISE, Cnr Of Surfers Paradise Blvd And Hanlan Street
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100 reviews shown

10/10

Exceptional

23 Mar 2026

Dimuth Priyadarshana

Great stay! Clean room, friendly staff, and a relaxing pool area. The spa was warm and comfortable. Would definitely stay again.

Partner

10/10

Exceptional

20 Mar 2026

Mark

Great views,and location Close to everything
Clean and good facilities
Bed was on castors and kept moving around as it was on a hard floor…was a bit annoying.

Partner

2/10

Poor

19 Mar 2026

Melvin Boon Choon

the room was very dim especially at night and only had few sources of light. for a 4 star hotel, the toilet was disappointing as it had minimal space. they also did not clear out excess rubbish and just did the bare minimum, not clearing out excess trash which was placed obviously at the door and meant to be taken out. they only provided a tissue box when we asked at the counter and did not provide one when they cleaned the room despite us almost running out . The bottom few tissues in the tissue box turned blue and was stained by the packaging. The room with the ocean view was not even facing the ocean, the ocean was only able to be seen at the corner of the balcony and the room was facing another hotel instead. otherwise, room was clean and had better lighting in the day from the balcony and staff was kind.

Family_with_children

6/10

Pleasant

19 Mar 2026

Rajwinder

There was no plates or microwave to heat or eat our late take away dinner

10/10

Exceptional

18 Mar 2026

Grace

Room was great, bed was super comfortable and the view was amazing seeing both the city and ocean at once. The complimentary treats were greatly appreciated. Customer service was also great - staff is very friendly amd helpful, and the location was perfect.

Self

10/10

Exceptional

17 Mar 2026

Benjamin

Rooms were

8/10

Excellent

16 Mar 2026

SHABNAM

Great location
Helpful staff

Family_with_children

10/10

Exceptional

13 Mar 2026

Ricardo

Good breakfast with some variety 👍

4/10

Poor

09 Mar 2026

Dawa

Not as expected. Doesn’t meet the standards of a 4 star hotel.

4/10

Poor

09 Mar 2026

Nicole

The room did not overlook the ocean as expected; instead, the view was of surrounding buildings. Additionally, there were no sanitary bins or tissues provided, and the bar fridge was empty.

Partner

4/10

Poor

07 Mar 2026

Laura

Staff were so rude. Parking is an extra $27 on top of the $300 you pay for the room. It’s a joke. Can’t access parking basement during certain times and wasn’t notified of such thing.
No swim up bar. No ingredients in the bar to make cocktails on their menu

Really reallly reallllllllllllly rude staff.

Family_with_children

8/10

Excellent

05 Mar 2026

Emily

Yes the ocean was visible from my room

Self

8/10

Excellent

05 Mar 2026

Sonia

Great breakfast option

10/10

Exceptional

05 Mar 2026

Future

The ocean was visible from my room and also my room overlooked the beach, just as what l expected . Staff were very helpful and they checked on daily basis if l needed help with anything. The only problem was the noise either from the pub and some music. The location is great

Self

10/10

Exceptional

01 Mar 2026

Scott

Yes and yes

Partner

8/10

Excellent

01 Mar 2026

Parth

Room was tidy and clean. Room's view was awesome.
Some concerns about the bed has wheels so it was moving a little.

10/10

Exceptional

01 Mar 2026

Gavin Anthony

I love everything about Novotel! The service, the clean rooms, the housekeeping, the buffe. The convenience to shops, bars, beach, restaurants, nightlife. Its my choice of hotel whenever I go to Surfers Paradise.

Family_with_children

8/10

Excellent

01 Mar 2026

Leonor

clean and very comfortable bed. partial ocean view was ok.

Partner

10/10

Exceptional

28 Feb 2026

Thomas

Great beds great location and friendly staff would book and stay again 😊

2/10

Poor

28 Feb 2026

Michael

We stayed 21–28 February 2026 to celebrate my 40th birthday with my wife and our 4-year-old son. We’ve previously had great experiences with Novotel in Melbourne, so we expected similar standards here. Unfortunately, this stay was disappointing.

On arrival, our room had been changed from a Superior Deluxe Ocean View to a Deluxe City View. We were initially told this was an upgrade, which was confusing, and it took several discussions before we were given the room we had booked.
The air conditioning in our room was not working properly, and we were provided with plug-in fans instead, which was not ideal in the February heat.

We were also disappointed that the pool was closed on weekdays until 4pm due to maintenance, despite receiving prior notice stating works would not begin until April 14. Poolside service was unavailable. While access to a partner hotel pool one block away was offered, it was inconvenient with a young child.

Positives: the room was clean with daily housekeeping, breakfast was good with varied options, and staff kindly surprised us with champagne and treats for my birthday.
The location is excellent, central to Cavill Ave, shops, restaurants and the beach.
However, overall the hotel did not meet the standard we expected, and we would not return.

Family_with_children

6/10

Pleasant

27 Feb 2026

Rijju

Room

6/10

Pleasant

27 Feb 2026

Mark

The hotel has become old and needs more attention to cleanliness. The bed in our room was not steady, moved with the slightest push. No one came to check on it even when requesting twice for someone to check it.
Parking has become more expensive over the couple of years.
The only great thing about the stay was the view.

Family_with_children

8/10

Excellent

26 Feb 2026

Jake

I was very surprised how much I loved my stay , incredible view from my room, Thanku Ly for checking me in she was incredible . Buffet breakfast was great, the demographic who stay at the hotel are abit gross but overall great stay.

Self

10/10

Exceptional

26 Feb 2026

leanne

always great rooms, they just need to work on faster checkout lines. waited almost half an hour to check out

Partner

8/10

Excellent

26 Feb 2026

Gurpreet

best place to stay

Self

10/10

Exceptional

24 Feb 2026

Loredana

The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions
Highly recommend the lan bathhouse next door for spa treatment

10/10

Exceptional

23 Feb 2026

Cooper

Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.

Leisure Partner

6/10

Pleasant

22 Feb 2026

Ryan

The room was run down and smelled of mildew during our stay. It definitely needs a little renovation. There were chips everywhere on the furniture, the bathroom tiles. the bottom of the door the paint was coming of curling.Also if your room faces cavil ave then be prepared for noise all night as its not sound proof and i could not sleep.

The front desk staff was great checkin and check out where a breeze.

Partner

6/10

Pleasant

20 Feb 2026

matthew

Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere.

Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.

Self

4/10

Poor

19 Feb 2026

Olivia

The drinking glasses were not washed properly. Full of soap. The hotel also lost power for 5 - 6 hours around 9 pm until 2-3 am and we were not notified or informed/ even a simple apology during checkout .we had to sleep without the air con in the humid QLD weather.
Location was great.

Family_with_children

10/10

Exceptional

18 Feb 2026

Behiye

Room was clean had a beautiful view and all staff were nice and helpful

Family_with_children

8/10

Excellent

17 Feb 2026

emily

Great hotel but no wifi

Friends

8/10

Excellent

14 Feb 2026

Adrian

Good location.
Comfortable room.
Helpful staff.
However the carpet in the breakfast room was very grubby, with trodden in food.

Leisure Partner

2/10

Poor

13 Feb 2026

Miriam

ammenities were lacking the pool wasn’t available till 4pm and i wasn’t made aware of that upon booking. Rooms could have been cleaner. Carpets in hall ways smell like very strong mould

Leisure Family_with_children

6/10

Pleasant

13 Feb 2026

Leanne

Taps in bathroom need to be fixed.
Staff was very friendly.
No pool due to maintenance work. They had organised for us to go swimming in a different hotel.

Leisure Family

10/10

Exceptional

12 Feb 2026

Yanina Fernanda

The rooms were neat and clean. They could do with an upgrade. Pool was too small. The staff were great. Shout out to Martin. He was great! The location was great.

Leisure Friends

6/10

Pleasant

12 Feb 2026

Denise

Having stayed for 3 days in room 2208 which was good i had to move for my further two day stay to room 3115. The difference was remarkable. Room 3115; the safe didnt work, the balcony door catch was broke , the curtains were hanging off their hooks , the floor had not been washed as there was sand underfoot wherever i walked. The toilet seat in the bathroom did not fit correctly, in general the room needed a total refurb...very disappointing.
Martin on reception was extremely helpful , advising me of places to visit not mentioned in the guide book. David on concierge duty was also very helpful especially with my room move. Whilst he was unable to comment he understood my disappointment. If room 3115 had been my first experience i would definitely not have extended my stay.

Leisure Self

8/10

Excellent

12 Feb 2026

Brian

Room clean, great location right in the heart of Sufers paradise. Pool area could be better, no bar and the need to go from the 5th to the ground floor to get a drink or snack isn't brilliant especially as it's through a child proof gate, door key access controlled door, and doorkey access controlled lift, is a poor customer experience and difficult carrying even two schooners.

Bathroom not brilliant, bit tired.

Breakfast pretty good, but doesn't open til 6.30 am, which is like 7.30 if you're heading to Sydney or the central coast that day on an early start.

6/10

Pleasant

11 Feb 2026

Blair

The room view was first class! Found the shower a complete pain in the butt as the track cannot stop the water flowing onto the bathroom floor. Staff pleasant when engaged but generally look morose and like they would rather be anywhere else, a general low energy vibe. Took three requests over four days to fix an issue with the TV coming on randomly during the night and waking us up. Good comms re the renovation and the tradies on site where the friendliest people around.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Lidia

Staff were amazing- but the room wasn’t cleaned properly- wasn’t vacuumed once in a week stay and bed sheets were not cleaned.

Leisure Friends

8/10

Excellent

10 Feb 2026

SAED

Good service, good stuff five star

Leisure Partner

8/10

Excellent

09 Feb 2026

Denise

The room was spacious , clean and with a lovely view of the ocean. Reservation staff very friendly and helpful. Breakfast was excellent. My critisism; the restaurant being closed in the evening...the cafe area is too noisey and uninviting for a meal...okay for a snack.

Leisure Self

6/10

Pleasant

09 Feb 2026

Dervis

Location is nice but the hotel needs a major upgrade as it is very old.

4/10

Poor

08 Feb 2026

Patricia E

Rooms weren't cleaned properly..
Toilet had leak n kept running alnite...
Bathroom sink water wdnt go down..
Left my $65 charger in room accidentally when I left and had to call 4 times as they kept hanging up on my call.. was told someone would call me next day about it as reception couldn't help me and I'm still waiting for call back... very disappointed in Novotel

Leisure Family

8/10

Excellent

08 Feb 2026

Melissa

Staff were courteous, would be helpful if there was a toilet brush, overall the rooms were clean and beds comfortable. Fridge was quite loud when trying to sleep and didn’t seem to be a hand towel, a hook near basin would be good for washing and drying hands. Great location easy walk to restaurants and beach. Would recommend and rebook

Leisure Family

10/10

Exceptional

08 Feb 2026

PABLO

All good

10/10

Exceptional

04 Feb 2026

Arjun

Great stay, room was clean and in good condition. Great views.

Leisure Family

6/10

Pleasant

04 Feb 2026

ADILE

The room itself was good; however, it could have been cleaned more thoroughly. There was dust and hair on the floor and in the bathroom. Additionally, the fridge in the room was very noisy at night.

Leisure Self

6/10

Pleasant

04 Feb 2026

AMIT

They don’t clean room everyday. Two three times I advised them to do so. Staff very busy all the time not responded so quickly. We have to call for twice or thrice sometimes for the towels and stuff.Need to add some more items for the vegetarian people in breakfast.

Leisure Family

10/10

Exceptional

03 Feb 2026

Anmol

Yes, it was really a good experience.

8/10

Excellent

02 Feb 2026

Carmine

Location

Leisure Family

8/10

Excellent

02 Feb 2026

Gil

A central location for everything the Gold Coast has to offer — accessibility is a real winner.
The room we were in was huge. It can be a bit noisy at times due to Cavill Avenue directly below, but that’s expected given the location. The staff were attentive and helpful, and all in all, we really enjoyed our weekend stay.

Leisure Partner

8/10

Excellent

01 Feb 2026

Sumendra

Great location nice clean rooms. Free body boards.

4/10

Poor

01 Feb 2026

Ashleigh

I was not advised that the pool would be closed from 7:00am–4:00pm, which was extremely inconvenient. The air conditioning in the room was very uncomfortable, as guests cannot control the temperature, making the room too hot to sleep. The Chromecast function on the television did not work at all during my stay, despite being advertised as an available amenity.

Leisure Friends

10/10

Exceptional

01 Feb 2026

Vanessa Williams

Finally a hotel with a soft luxurious bed! We stayed in a newly renovated king room and it was fabulous. Most hotels these days have hard mattresses and it’s a nightmare for my hips! I was so relieved when I laid on the bed and it was soft. The buffet breakfast was great too. A lovely weekend all round.

Partner

10/10

Exceptional

01 Feb 2026

Hesham

Room was very clean, fantastic view, staff were very friendly, check in/out was smooth

Leisure Partner

8/10

Excellent

31 Jan 2026

Md Mustafizur

Room was okay. There are some chipped in the table. Not sure, hotel supposed to provide any water bottle or not as we did not receive any. Otherwise hotel was clean and staffs were supportive.

Leisure Family_with_children

8/10

Excellent

30 Jan 2026

Helen

It was. Central and affordable

6/10

Pleasant

30 Jan 2026

Zeina

Little kitchenette in the room with a sink, had to use the bathroom to fill the kettle, wash my hands etc, other than that everything else was g

10/10

Exceptional

29 Jan 2026

Hollie

Great staff and great location. Room was clean. My partner and I had an excellent experience

Leisure Partner

10/10

Exceptional

28 Jan 2026

LIRONG

Good

6/10

Pleasant

28 Jan 2026

Denny

Facility is somewhat outdated. First night, water is leaking from airconditioner vent. Then hotel changed another room for us the next day. But airconditioning is not working properly in the second room. The room is too warm to sleep. Then they changed room again. This time is working fine. Over three nights, we had to change room twice.

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

SHARON

The room was clean & spacious. The pool area needs work though

Leisure Family

10/10

Exceptional

26 Jan 2026

Bowie

Loved our stay. Clean room, lovely staff. Very convenient room service and cant beat the location. Close to everything

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Rebekah

Awesome night at the Novotel Hotel with an absolutely gorgeous view. Clean room. Staff were friendly and helpful. Perfect spot to stay and explore gold coast well worth it.

Leisure

6/10

Pleasant

26 Jan 2026

sudip

Not so happy with the old bathrooms. Only good thing is very close to surfers paradise beach

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

MANISHKUMAR

Nice location, service.

6/10

Pleasant

25 Jan 2026

Shauni

The overall stay was amazing! The check in process was a let down, I understand that 2pm is peak check in time but 1 staff member checking in people isn't enough. All desks should be active to make the process easier especially people with young kids.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Kevin

Room was very clean, location is awesome and service staff were very helpful

Leisure Family

10/10

Exceptional

24 Jan 2026

Alana

Room that

10/10

Exceptional

24 Jan 2026

Joseph

Yes, all was well. The staff was amazing, as was the room service. However, I would have appreciated if the gym had stronger/better air conditioning/ventilation.

Leisure Self

6/10

Pleasant

23 Jan 2026

Casey

It was definitely not what it looked like in the pictures.staff were great.

Leisure Family

10/10

Exceptional

23 Jan 2026

Shellee

Great location. Easy access to other places via public transport

Leisure Family

6/10

Pleasant

22 Jan 2026

Sheree

Our stay at Novotel Surfers Paradise was overall OK. The rooms were advertised as “deluxe,” but they were only average and not particularly clean — we even found an old packet of doughnuts left in the cupboard from a previous guest. Amenities were very limited with no plates or cutlery provided, and the showers in both rooms leaked across the bathroom floor. The outdoor pool area was quite run down and looked nothing like the photos online.

Communication before arrival was extremely frustrating, as our calls to reception were repeatedly disconnected, which caused unnecessary stress as we were trying to ensure our family rooms were together. Although our rooms ended up on the same level, they were not next to each other. Overall, I wouldn’t recommend the deluxe rooms for families.

Leisure Family

10/10

Exceptional

21 Jan 2026

Catherine

Clean , spacious and nice views

Leisure Family

4/10

Poor

20 Jan 2026

David

Old room, smelly and damp air conditioning. Mould, sand on floors at check in. Checked out a day early due to becoming ill from air conditioning. Stayed on 32nd floor and kept awake all night due to noise from nightclubs in the area.

Leisure Self

8/10

Excellent

20 Jan 2026

Nicole

Friendly staff, clean room, great location.

Leisure Family

10/10

Exceptional

18 Jan 2026

Brett

Great location and rooms were very clean with staff being very helpful.

Leisure Family

10/10

Exceptional

16 Jan 2026

Jessica

The staff were lovely and the customer service was superb in all manners. Rooms were such a perfect size and housekeeping made up for a small mistake in a very courteous way. Look forward to staying here again :)

Leisure Partner

8/10

Excellent

16 Jan 2026

Kaliopy

Was very happy with novotel

6/10

Pleasant

14 Jan 2026

Chau

Amenities

Leisure Family

10/10

Exceptional

14 Jan 2026

Jock

Friendly efficient staff

Business

6/10

Pleasant

14 Jan 2026

Harish

Room cleaning should be improved, 1st day entry was not good as there was lots of dust on all the tables and floors and we have to go to reception to tell them to clean the room. Customer service at reception was slow as no one was picking up the phone at reception. Long waiting outside the lift to go to the room. Overall it was not good experience.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Teresa

Great location and walk to all sightseeing places and restaurants.

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

Georgia

staff nice

4/10

Poor

12 Jan 2026

james

Firstly we have stayed at many novotel around the world and cannot fault the room conditon or the staff. The issue was the hotel itself, its situated directly above a nightclub. Despite being on the 18th floor (out of 30), our room vibrated with the consistent duff duff and accompanying annoying DJ until 3 am each morning. Now having been an avid party goer in my youth this would have been an ideal hotel if it was club 18-30. Issue being with two young children and purpose of trip to visit theme parks, it was completely ruined by the fact we were shattered due to lack of sleep (maybe 5 hours max a night for three nights). On top of this, being on the 18th floor of 30 meant we spent considerable time waiting for the list to exit the building every time, the lifts held 8-10 person yet everytime they got down to us they were full. Sometimes we had to wait 5 or 6 times to get room in a lift, we even considered using the stairs but couldn't access them. If you are in the GC with a family, much better hotels out there.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Susan Jane

Fantastic location. In the heart of everything.

Mainten

4/10

Poor

11 Jan 2026

Mohammed

Room was dirty for the entire stay

Leisure Partner

4/10

Poor

11 Jan 2026

Jacqueline

The rooms and amenities are very tired and require upgrading and refreshing.

The staff were all friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

Thomas James

Room was visibly dirty with brown spots in the tub and on light switch of the bathroom. Very tired and generally unclean. Hotel needs more yhan sn external update desperately. Worst Novotel I've ever stayed at.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Craig

yes was great and clean. staff are lovely

Leisure Partner

8/10

Excellent

11 Jan 2026

Mia

Was a great location, central to everything. room was clean and the staff were lovely

Leisure Family

8/10

Excellent

10 Jan 2026

Dennison

Good value for money. The hotel is centrally located and very convenient for transport. Room was comfortable, though a bit dated with a small bathroom. Overall, a pleasant stay

Leisure Family_with_children

2/10

Poor

10 Jan 2026

Mersedeh

The room was very noisy, and the lift was frequently out of order. The staff were not helpful, and we were charged extra for basic amenities, including toothbrushes. After checkout, I realised I had left my AirPods in the room and contacted housekeeping within 30 minutes; however, my calls were not answered and I received no response.

Leisure Family

2/10

Poor

09 Jan 2026

SEMA

Staff are low key incompetent.
Bathrooms have BLACK mould.
Rooms do not get cleaned or vacuumed.

Leisure Family

2/10

Poor

09 Jan 2026

George

Very dirty the room and I booked for 4 person but there is no 4 spoon in the room only 2 spoon how can we eat together!!!!!!and there is no fork for 4 persons and another thing the smell of the room and the cleaner does not come every day I’m not coming again it so terrible next time I will book better one

Business_and_leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Jian Pu

1. Lifts were not fully operated, only one or two in a time which were mostly occupied by passages from higher floors, other floors have to wait for the next round;
2. Breakfast was not lack of choices. Suggest to have more ASIAN foods;
3. Room facilities - mould in bathroom, bathroom door was losing paint and appeared old.

Leisure Family

4/10

Poor

08 Jan 2026

Brad

No information pack.
Who do I call? When does breakfast start? What level was it on? What do I do with my rubbish?
Felt like a bed and room and that about all.

Business_and_leisure Partner

4/10

Poor

08 Jan 2026

Hayley Ann Jane

The room was fine but the tv kept turning on by itself in the early hours of the morning every day and waking me up. Plus the very loud constant construction on the room next door to my room woke me when trying to sleep during the day as I was woken the night before due to the tv turning on by itself. Then all the very very loud music from bars, the fireworks and sling shot ride just outside the hotel kept me awake constantly! Plus the pool was not available to use until 4 pm every day and I was not informed of this until one day before I flew out. I went for work and a break and came back worst then I did when I left. Not a good experience, I really wanted to have a relaxing break and was so exhausted when I came home. So sad I had this experience and paid for 6 nights too.

Business_and_leisure Self

8/10

Excellent

07 Jan 2026

Kimberly

There was a mixup with our room but the staff handled it exceptionally well. The renovation is nice but there are some design floors which means the showers always flood. I wouldn’t bother with this hotel again except that the staff are so amazing.

Leisure Family