Name: H Residence Apartments- Holiday Paradise
Address: 3113 Surfers Paradise Boulevard, Surfers Paradise, 4217, AU

10/10

Exceptional

03 Aug 2026

TRENT

Great location awesome views and apartment was spacious and well maintained with everything you need.

6/10

Pleasant

01 Aug 2026

Tiana

Room clean, air conditioner didn’t work properly, remotes broken, only 2 forks, some plates and stuff were dirty, have to becareful with the door as it didn’t close properly unless you really pushed it in, we left our AirPods there by mistake and was told they couldn’t be found but after tracking them we found a cleaner had taken them home once we should proof they were found miraculously, the staff did assist in posting them back

8/10

Excellent

27 Jul 2026

sara

Nice views from all angles of the apartment but not very well maintained, dust build up in curtains and vents stains on carpets and paint peeling off from top of windows. Great location in the Hilton was abit hard to find and no explanation as to where the apartments are located but found eventually. Overall okay bit over priced

10/10

Exceptional

23 Jul 2026

Nicole

Fantastic!!Amazing location

2/10

Poor

12 Jul 2026

Susan

For the price we paid the room was really run down and not cleaned properly.The vents were full of dust and mould on bathroom basins,kitchen cupboards were full of dust and mould.Showers were so dirty,we had to scrub it before shower.Not recommended.

Partner

10/10

Exceptional

08 Jul 2026

Reena

Easy check in spaces clean room

Friends

8/10

Excellent

07 Jul 2026

Michael

The lifts were terrible, took 2 days of our stay before they were fixed. Not much taking the stairs from the 13th floor!
Otherwise, fantastic room.

Family_with_children

6/10

Pleasant

07 Jul 2026

Stewart

Internet lousy
To much outside noise seals No good
Bath to small
No tea coffee starter pack
Some lights not working
Coffee machine didn't work
Utensils bare minimum
Fold out coach dirty
Base broken on bed

Family_with_children

2/10

Poor

06 Jul 2026

Meloney

Unfortunately, our stay at H Luxury Residence Apartments was disappointing due to the poor level of cleanliness. The location is great, but cleanliness is a basic expectation for any accommodation.

Family_with_children

10/10

Exceptional

15 Jun 2026

Tara-Anne

The room was huge and the views were amazing. We will be back.

Family_with_children

8/10

Excellent

09 Jun 2026

jenny

The aircon was a bit loud. Not enough toilet paper given. And no pool towels available. But overall was a nice stay. Very close to everything. Nice view.

Family_with_children

10/10

Exceptional

03 Jun 2026

Selina

The property is in a fantastic location, the amenities were great and our room was amazing, large with ocean views. Can highly recommend to everyone.

Partner

2/10

Poor

31 May 2026

Jeshenah

The room blankets smelt like urine . The bathroom shower was like flooding . The rooms were dusty

Family_with_children

10/10

Exceptional

30 May 2026

Katrina

Spacious room with lovely ocean views. Car parking included was a massive bonus! Beds were comfy and clean. Everything needed here, with convenient location.

Family

10/10

Exceptional

26 May 2026

Scott

Great views, affordable and great location

Friends

6/10

Pleasant

22 May 2026

Tara

We got an apartment with an ocean view, and the view was absolutely amazing. Unfortunately, the room had a terrible smell that made all of us feel sick during our stay.

Friends

8/10

Excellent

04 May 2026

Kylie

I don’t think the apartment we booked was the apartment we got. It was nice and clean, the view was great but if everyone that was supposed to stay stayed, we wouldn’t have had enough beds for how many we booked for.
There were just little things that were overlooked, eg. not enough toilet paper…parking was a nightmare to navigate.
But overall the place was nice, great location, great view of the beach and we had a great time.
If we ever want to stay at Surfers again we’d probably consider staying here.

Friends

2/10

Poor

26 Apr 2026

Desiree

Room was messy, shower drains full of hair. Only there for one night didn't use kitchen and H Luxury have charge us $600 for an broken cooktop, we went out for dinner and breakfast and did not use the cooking facilities. we were notified five days after we checked out of the broken cooktop with a picture, a picture that was not date stamped. Tried contacting them and the provided was just the front who were not able to discuss this matter, no reply back via email, but they have taken the $600 out of our account. Very disappointed do not stay here a very distressing experience.
Also take note they will ask for a copy of your Driver's Licence and Credit card to sent to them via chat function (not a secure network)

Family_with_children

6/10

Pleasant

21 Apr 2026

Jess

Liked: Perfect location to get around central Surfers, epic view from balcony. Large apartment, perfect for family of 4. Comfy beds.

Disliked: Huge clump of hair left hanging out of shower drain. Dryer would only work with about 5 items, majority of load had to be hung on a small rack. Dishwasher did not work. No salt, pepper, conditioner, tea, coffee etc. Collecting and dropping keys from Orchid Ave when driving and staying at Soul wasn't ideal, wasn't too bad as we knew the area but could be difficult if you didn't. Apartment and furnishings quite dated.

Family_with_children

8/10

Excellent

19 Apr 2026

Paul sabastian

great location and appartmemt
stunning views
this is located on the 48th floor!!!!!
lounge could do with an upgrade and a bit bigger needed other than that well worth the money 💰

Family_with_children

10/10

Exceptional

19 Apr 2026

Teena

View was great, easy check in. Unit could have been cleaner.

Family

10/10

Exceptional

11 Apr 2026

Rashim

Good room

Friends_and_family Family

2/10

Poor

10 Apr 2026

Ramesh

Apartment smells like a sewer and everything feels stale. Bedding is old and disgusting. Cannot sleep without the sliding doors open because of the odour! We left the place as often as possible to avoid the stench. Absolutely spoilt our holiday.

Family_with_children

10/10

Exceptional

22 Mar 2026

Pete

Great apartment in a great spot

10/10

Exceptional

18 Mar 2026

KRISHNEEL

We had a great stay at this apartment and would definitely recommend it to other travellers.

The location is excellent—very convenient and close to everything, which made getting around really easy. The two-bedroom apartment itself is spacious and well set up. It has three toilets and two showers, which was perfect for our group, and the large living area made it very comfortable to relax. The bedrooms are a good size as well, so it works really well for families or longer stays.

One of the nice touches was having free Netflix included, which is great if you're staying for an extended period and want to unwind in the evenings.

There are just a couple of areas that could be improved. The dryer wasn’t very effective, so it was difficult to fully dry clothes after washing. Also, the refrigerator in our room seemed quite old and felt like it might be on its way out.

Overall, it’s a great apartment in a fantastic location with plenty of space and good amenities. With a few small improvements, it would be even better.

6/10

Pleasant

14 Mar 2026

Kylee

Great location, Apartment definitely needs a revamp. Not a luxury apartment,Overpriced

Friends

2/10

Poor

01 Mar 2026

Nikhil

The lift sucked and it took ages to get to the room or go down to lobby

Friends

10/10

Exceptional

28 Feb 2026

Giuseppina

Great location. And great view! Anything needed the staff were more than happy to accommodate. Thank you I had a great little get away!

Friends

8/10

Excellent

17 Feb 2026

Remo

Amazing location! Close to beach, night spots, restaurants, right on the tram line to reach the rest of the Gold Coast.

Office to check in was right there beside the entrance to the residential building.

Only down side was that as we had arrived on an early flight, I requested a slightly earlier check in than than the 3pm. No effort was made to accommodate that request as the room still wasn't ready at 2.50pm. Some rooms must have been ready earlier, but not ours, despite a request.

Partner

10/10

Exceptional

17 Feb 2026

Jo-ann

In m

8/10

Excellent

12 Feb 2026

DEREK

All good

Leisure Family

8/10

Excellent

11 Feb 2026

Edward

Clean to what is expected

10/10

Exceptional

09 Feb 2026

Khadija

Amenities

Leisure Family

10/10

Exceptional

02 Feb 2026

Diomelyn

Most of our stay was phenominal, although i had a hard time finding the locker for keys when checking in. And the parking needs more details for the guest to understand where to park exactly. But everyting went smoothly. The staff replied to my inquiry quickly. Thank you. We will definitely come back again.

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

Amanda

View was beautiful a room was clean but could have been a lot cleaner. Overall we enjoyed our stay

Leisure Family

10/10

Exceptional

29 Jan 2026

Joseph

I had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained. The staff were very friendly and helpful at all times. The location is excellent and close to everything. I would definitely stay here again and highly recommend it.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Todd

Yes

Leisure Family

10/10

Exceptional

27 Jan 2026

Eru

Room was clean and comfortable

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Kate

Pick up keys was easy but in a run down place.
Apartment: the view was amazing and was able to enjoy a wine each afternoon on the balcony. Pool was beautiful but not warm. Indoor pool warmer which had spa connected too it but there was way too many people and lots of chaos and no hotel supervision. The bathrooms: main bed bathroom was gross. So much mould in the grout of shower and floors. On ceiling and around shower, and probably due to no exhaust fans working. 2nd room bathroom ok. Hair in drain etc. pillows lumpy need replacing and all blankets not washed in ages, had smell to them.
NO LOCKS WORKED. Balcony door did not lock (47th floor) . That’s a safety hazard . Bathroom doors also didn’t lock . Great to have washer and dryer in little laundry but was quite dirty and gross. Floors were slimy and re mopped that.
If the place was cleaned properly it would be ok. The locks is the main issue. Advised company through a review after checking in and had no response. Apartment could do with a reno in regards to sofa which was uncomfortable due to the pole in your back and beds and pillows etc. location great, view was beautiful and place was tidy. Wouldn’t call it luxury apartments though. Provide your own pool towels too which was fine.

Leisure Family

8/10

Excellent

20 Jan 2026

Leanne

Great apartment n views great location

Leisure Family_with_children

8/10

Excellent

17 Jan 2026

suprit

Location of apartment was great. Just they have to maintain unit well as some amenties not working

Business_and_leisure Family_with_children

8/10

Excellent

04 Jan 2026

Megha

The location was excellent and room was clean. It was vey basic so if you are looking for something more luxurious as the name suggests thats not it. The staff was helpful and responsive and instructions were clear. It is attached to the hIlton hotel so you can use the amenities which is useful eg: Pool, gym etc.
The biggest positive was the location...super convenient.

Leisure Family

10/10

Exceptional

04 Jan 2026

ashlee

Great location, room was clean and well looked after. Thoroughly enjoyed our stay.

4/10

Poor

03 Jan 2026

Nikkei

Location is awesome and views are amazing . What lets this holiday experience down is the lack of communication through the holiday booking company and the wifi in the room was terrible. I had conversations through wotif and they told me one thing but yet the holiday company told me another thing. The major one was the actual name of hotel. I was told I was staying in Hilton but the day before arrival I found out we were staying at Peppers Soul. The bedding configuration wasn’t setup as to how we had asked (this was rectified after I contacted the holiday booking company and they sent the cleaners to reset beds). Then the mid week clean we arranged prior didn’t get done (this was also rectified also after I contacted them again). Unfortunately they put the king bed back to singles again, I told them at the time as we left for lunch but they didn’t fix that and I had to contact the holiday company once again and wait for them to return to changed the beds again. Our room wif kept stopping and had to contact holiday company again who sent out a technician which was good for a few days but then it stopped working again and we couldn’t be bothered to have to contact the again as by this point I was just sick of having to contact them all the time. Another thing that annoyed us was having only 2 sets of keys for a 3 bedroom unit. I asked prior for 3 keys in wotif and it must of been AI that responded as was told I could but he holiday booking company policy is for 2 sets only.

2/10

Poor

30 Dec 2025

sarabjeet

Our stay was a mixed bag, the accommodation in terms of the actual place was terrible. We payed over $4000 for 4 nights, the view was amazing however, everything else was terrible, starting with he lift situation happening at the time of our stay to the fact that the bathroom had no supplies, anything left there was previously used. We contacted management for basic kitchen supplies and they came in to place everything in the unit before responding to us. The unit lacked basic necessities, such as toilet paper, towels, soap, and other shower amenities commonly found at places advertising themselves as ‘luxury’.

The plus to staying here was the 2 minute walk to the beach and restaurant, aside from that one positive I wouldn’t be staying here again.

Leisure Family

6/10

Pleasant

27 Dec 2025

Caitlin

The location and facilities available were great. The main

10/10

Exceptional

23 Dec 2025

Marcia

Incredible apartment with the most amazing views!!

8/10

Excellent

12 Dec 2025

Elaine

Great views. The apartment is a bit tired.

Leisure Family

10/10

Exceptional

24 Nov 2025

Glenn

Amazing apartment and location! Very close to the beach, shops & restaurants.

We had an issue with a door handle but management were very quick to get it fixed.

Will definitely book again.

Leisure Family

8/10

Excellent

23 Nov 2025

Sivi

Spacious room and beautiful view.
I arrived early and they checked me in which I was very grateful for, thanks to the people at reception.

Leisure Family

10/10

Exceptional

20 Nov 2025

Fadi

The staff were really nice and attentive during check in and check out, the unit was spotless and central to all amneeties definitely will be back

8/10

Excellent

20 Nov 2025

Hayleigh

The apartment was clean we however found some items from previous tenants under the couch when folded out. The stay was amazing outside of that the staff were helpful the amenities were amazing for access.

Leisure Family_with_children

2/10

Poor

20 Nov 2025

Andy

the whole unit was super dirty, lots of cockroaches, flies and even crickets throughout the whole apartment, dining room hallway, bedrooms and bathrooms. One of the windows in bedroom couldn’t even shut, made it unsleepable for the first night when it had thunderstorm, never ever recommend it!!!! don’t ever think about booking this or it will be a disaster and money wasted like we did!! ZERO STAR

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Trent

Clean room and helpful services

10/10

Exceptional

24 Aug 2025

rob

Top spot for anyone wanting to visit the Goldie , clean , amazing views and a lift that goes like a rocket

Leisure Family

8/10

Excellent

16 Aug 2025

Carl

Beautiful view only thing was the dryer needs replacing its very very noisy

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Mark

The property was in a great location walking distance to everything and the hotel facilities were great. The beds were average very springy and soft and there were no fry pans that actually worked on the electric cooktop. Some of the basics like salt & pepper, tea, sugar and coffee would have been nice. Overall we had a nice stay only some minor issues but no deal breakers. The view on the balcony and the bedrooms were fantastic. I would stay again

Leisure Family

8/10

Excellent

15 Aug 2025

leeyah

Fantastic location!!! Everything super close. Kids loved the pool area.comfortable beds. Aircon wasn’t as cool as we would have liked some rooms were a little stuffy but being winter wasn’t a huge deal breaker (key collection was easy just dropped my wife did a lap of the block and she was already waiting for me at the parking entrance on return.
2 keycards so our kids could come and go to the pool as pleased without us being stuck. Overall pleasant stay.staff on pick up were amazing very friendly and responded immediately to any questions we had through out our stay.

Leisure Family

10/10

Exceptional

11 Aug 2025

Ethen

Everything about our stay was fantastic. Super friendly and efficient in the office. And when we got up to the room it was everything we wanted and more.

Will definitely be using again on our next trip to Brisbane.
Thank you for setting a great tone for the rest of our Holiday!

Leisure Family_with_children

4/10

Poor

10 Aug 2025

yasna

The staff were really helpful during both my check-in and check-out, especially as my times were a bit unusual. I really appreciated their assistance.

However, when we visited H Luxury Residence Apartments seven years ago, we got a very similar room — right down to the same couches, which still had the same covers. Unfortunately, the couches were extremely dirty, the carpet had dirt and strange stains all over, and even the mirror near the entrance hadn’t been cleaned. The toilets and bathrooms were covered in black mould, which is definitely not ideal when you’re planning to use the shower. One of the shower doors wouldn’t even close properly, so whoever used it ended up freezing.

We also had a bit of trouble with the stove — it worked one day, didn’t work the next, and then started working again. This might have been user error, but it was still frustrating.

The main reason I didn’t contact staff about these issues straight away is that we were only using the room to sleep in and didn’t spend any more time there than necessary. The parking was excellent, but the rooms are in serious need of attention — the couch covers, carpets, bathrooms, and toilets need a deep clean, and worn-out fixtures should be replaced.

The little communication I had with staff was fantastic, but unfortunately the condition of the room was disappointing. We booked the hotel mainly for its location, and if we stay again, it will be for the location only — not for the rooms, which were absolutely

Leisure Family

8/10

Excellent

02 Aug 2025

Sivi

Love everything about this place.

6/10

Pleasant

29 Jul 2025

Damien

Although the H residence is within the Hilton it’s managed separately, which checking in/out wasn’t very convenient finding parking

Leisure Family

10/10

Exceptional

21 Jul 2025

Jan

Great location in centre of Surfers Paradise! Amazing views!

Family

6/10

Pleasant

20 Jul 2025

Andrew

Average at best

The room was a 2 1/2 bed apartment. It was spacious with a great view and location. Beds were comfy and clean

The problem was the room had a stale smell and the place was grubby, hairs and bits on the sofa, marks on the wall, the bath was full of mold and didnt look lime it had been cleaned. We could have got much better for the money we paid. Over all disappointed.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

Alyse

H Luxury Residence Apartments – a fantastic spot

We stayed at the H Luxury Residence Apartments – a fantastic spot right in the heart of Surfers Paradise. Being part of the Hilton Residences, we had access to the pools and gym, which was great. However, be aware that Hilton staff aren’t particularly friendly or helpful if you’re not a Hilton guest – we found them quite rude when we had questions.

The Panorama Apartment itself was wonderful, with beautiful views and everything you’d need for a week-long stay. Netflix was a great bonus for the kids when they needed some downtime. Wifi was not always available.

The only downside was the second bedroom, which had both a double and a single bed – the room was small, hence the door couldn’t close properly. It might be better if the layout of the beds was rethought.

Despite that, we’d definitely stay again – hopefully at a slightly more affordable rate next time, as it was on the pricier side.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Elisha

Great location and awesome layout for a family of 5. Our only negative was the smell of the property. We had to leave the windows open and spray deodorant to try and eliminate the smell.

Leisure Family

8/10

Excellent

16 Jul 2025

Michael

Trip to Surfers with the Family

Excellent location, facilities just ok for Hilton Standards although couldnt use the luggage cart which we very annoying.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Michelle

Room was not clean unfortunately a nicecroom but cutlery and glasses quite dirty and toliet in ensuite had a number 2 in it and was clearly not cleaned yuk actually carpet in main bedroom stained socks under bed and class on balcony was really dirty sorry feeling disappointed

Leisure Family

4/10

Poor

12 Jul 2025

Julia

We chose between several rooms in this hotel, decided to pay an extra $800 to have the ocean view room. Only to arrive and be given the river view room. We contacted the reservation team and they didn’t bother to get back to us.
Room was run down, glasses were filthy, and mostly chipped rims. No bowls. Would never stay here again, and this was actually put 4th time staying here.

Friends_and_family Family

8/10

Excellent

10 Jul 2025

Nardie

Place was nice enough. We booked for 6 guests and only received 5 towels. The sofa bed in the living space didn’t have adequate linen or any pillows for it and wasn’t very comfortable to sleep on. Spacious and good views and location. No tea or coffee condiments.

10/10

Exceptional

10 Jul 2025

Selina

Always enjoy staying at the Hilton residences.

Leisure Family

6/10

Pleasant

07 Jul 2025

Tamara

Luxery by view only NOT by apartment standards

The location and the view were luxury. But despite the names the apartment certainly was NOT luxery. Common areas stains all over the carpet, old mismatched lounge, mismatched and incomplete crockery/cutlery. Missing basic things like toilet paper, bin bags, dishwashing liquid, conditioner. Check in/out office dirty dingy space that has only stairs to reach it. Disabled people can't check in. Cramped bedrooms, could hardly walk between the two beds, only really space for one bed per room. Location and view were great though. Team stop about 100m away. Woolies and Coles both only half a block away.

Friends_and_family Friends

4/10

Poor

13 Jun 2025

johanne

The check-in location is not great, unlike the Hilton. The person who welcomed us was not very friendly. The explanation was brief, not a smile, no attempt at a more precise explanation. For the apartment, we had to leave the French window on the dining side open because otherwise it made an infernal noise. It was impossible to sleep, so it is cold inside the apartment at the moment and the place is very poorly soundproofed from the outside.

Friends_and_family Family

8/10

Excellent

16 May 2025

Stefany

Great location! Walkable to tons of dining options and the beach is right there! I was hoping it was more of an ocean view but it’s obstructed by a huge building in front. The kitchenette is small but has everything you need! Beds are super comfortable! Pillows not so much. It’s also super loud when it’s windy and not really ideal to be on the balcony when the weather isn’t great. The master bedroom balcony door is locked and unable to open yet the balcony door in the spare room where our kids slept, was able to open. We did not like that. Overall good location and would stay again!

Leisure Family

8/10

Excellent

02 May 2025

Mark

This apartment has excellent views facing Cavill Ave and towards Broadbeach with good sea view too.
Having to pick up keys prior to entering was easy as the office is right next door to the Hilton.
Car parking was good, a little bit to work out but easy once figured out.
For an apartment in this calibre, it does need some attention to maintenance and the beds are very cheap models as very firm and can feel the springs.
Surprising that not many cooking utensils, pots and pans for cooking. But had lots of plates and cups.
Apart from a few coffee capsules, there was no other coffee or tea. Not even salt and pepper.
Sometimes the lifts took awhile but is a big hotel so expect this.
Overall we felt this apartment was good value, great views and great walking distance to grocery store, Cavill mall, tram and of course the beach.
So many cool and different restaurants all around the hotel.
Enjoyed our stay!!

Leisure Family

8/10

Excellent

24 Apr 2025

Jenna

This is a separate owned property within the same hotel as the Hilton. So you don’t have any association with the Hilton staff, no room service or cleaning or anything, this made parking a bit confusing because you have to park across the street in the parkade then walk to the office outside the hotel and pick up your key card which gives you access to the underground parking. The underground parking acccess is crucial because there is basically nowhere else to park. The check in process was easy you get your key from a lock box.
The apartment had really nice views from the bedroom with the panorama window, less nice view from balcony because you’re blocked by another hotel. You might get scared of heights and feel a bit woozy the first night you stay there because we were on the 43rd floor and could feel the building moving just a little bit which throws you off. Had laundry in the apartment which was really great. Kitchen had your basics. It’s more like staying in an air bnb because you have to take out the trash when you leave and things like that. Location was really close to the beach so that was nice, right in the busy area so lots of shopping and lots of people so had a busy vibe on the street which you have to be in the mood for. Fun night life.

Leisure Partner

6/10

Pleasant

18 Apr 2025

Ionne

We had a nice stay when we checked in last year, hence coming back again, however this time we noticed, floor in toilets were sticky, blankets were smelly and stained, clearly not cleaned. Overall, just not happy with the cleanliness of the room.

2/10

Poor

18 Apr 2025

Krunalkumar

Terrible experience. No one is there to listen. Property was old and untidy. It was stincky. Staff was rude and unhelpful. Never recommend.

Family_with_children

2/10

Poor

18 Apr 2025

Robert Y

The entrance to Hilton and the location to the main street was great but it stops there. The apartment was not clean it had rubbish from prior tenants. It had a persistent damp smell even if you air the apartment for the day. The dishwasher was leaking on to the tiles and then onto the carpet. There were stains on the blankets and the walls. The apartment was really runned down and looked more like schoolies had trashed the apartment. The over 700 photos on the website definitely does not reflect what was in the room. It was very disappointing to arrive as a family and endure and experience this as a holiday. We also found that the non-refund policy is unfair as this the photos and the room we got was a complete misrepresntation in all forms of law. We will never return to Hilton surfers paradise. Shame on them for dressing mutton as a lamb!!!

Business_and_leisure Family_with_children

4/10

Poor

14 Apr 2025

Lina

Room was very dusty! . The walls were all thick dust and we had to clean the walls from some dust . The blinds were full of dust as well and carpets as well.
Washing machine has mould inside and couldn’t be cleaned to use.

Leisure Family

10/10

Exceptional

09 Apr 2025

Brett

Fantastic. Clean and comfy. Easy access, great location, amazing views from large balcony

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Dyana

Perfect location, friendly staff, great deal

10/10

Exceptional

05 Apr 2025

Wayne

Great clean apartment for my family to stay in. Loved the extra touches like large bottles of body wash and washing powder. Highly recommend!

Leisure Family

8/10

Excellent

04 Apr 2025

lynne

nice and clean in prime position.

Leisure Partner

4/10

Poor

26 Feb 2025

Travis

Great location and apartment was a good size. Condition of apartment was poor. Balcony door broken, holes in the walls, aircon cut out during the night one night due to maintenance, scuffs on walls, bathroom lights would randomly go out whilst sitting on the toilet. Still waiting for bond to be returned two weeks after checking out.

10/10

Exceptional

20 Feb 2025

Daniel

Best views of Surfers Paradise

Clean and the greatest views. Beds were very comfortable and the booking in eas easy. Car park was difficult to navigate and find a spot. Overall - greaat value and would recommend.

Friends_and_family Family

6/10

Pleasant

18 Feb 2025

Azamal

Awesome experience, great location. Apartment is getting tired, really needs upgrade especially beds and bathrooms. Furniture is old and no access to swimming pools towels.
Overall its a ok Apartment nothing too flash. Not worth the amount we paid

2/10

Poor

16 Feb 2025

Jarrod

Room was not cleaned at all when we arrived after check in
Staff were rude and unhelpful
We couldn’t even stay we had to drive 3 hrs home
Extremely disappointed

Leisure Family

8/10

Excellent

05 Feb 2025

Guy

Very Central location, Apartment I stayed in was very spacious and well maintained.

Leisure Self

10/10

Exceptional

12 Jan 2025

Arunesh

H Luxury Residences were the highlight of our trip to Surfers Paradise. The property is situated in the Hilton tower and offers a variety a delightful Panaromic view of the beach and surrounding city. The apartment is fit out with everything that one could need from cooking, washing, cleaning etc to enjoy the trip especially if you are travelling with young children.

Only downside of the trip was waiting for the lifts during each time we had we had to leave to go to the beaches or the shops. They can be slow especially during busier holiday periods.

Despite above the property is highly recommended.

Leisure Family_with_children

2/10

Poor

11 Jan 2025

Hyenjun

From the moment we entered the parking lot on the first day, we were shocked. The entire parking area was filled with an overwhelming stench.

When we entered our assigned room, the entire place was incredibly damp, and the entire room was filled with a strong moldy smell. All the curtains in the room, and especially in the bathroom, were covered with mold.

The most shocking experience, however, was encountering a family of 6-8 cockroaches right in front of us that night. Our family was horrified and immediately contacted the hotel via email, strongly requesting a room change. Unfortunately, our request was denied. The hotel downplayed the severity of the situation and offered to bring us an air freshener the next day—an absolutely ridiculous suggestion.

We felt like they were taking advantage of the busy December season, forcing us to accept the situation. In the end, we gave up on changing rooms.

The hotel then offered and confirmed a refund of the cleaning fee—a very small amount—and assured us it would be processed after check-out. However, they later emailed us, claiming that their finance team had rejected the refund request and that they couldn’t provide it after all. What does it even mean for them to reject something they themselves proposed and confirmed?

This entire experience has been shocking and deeply frustrating. Their unprofessional behavior and broken promises are unacceptable, and I feel compelled to share my experience with others.

Leisure Family

8/10

Excellent

27 Dec 2024

kris

Great location and would stay here again

Leisure Family_with_children

6/10

Pleasant

22 Dec 2024

mayur

Average 2 bedroom apartment for 4 star

It was ok, Average Accomodation. We are on holiday for 5 nights. 2 bedroom apartment booked. We checked in after hours, we never been provided with wifi password or room did not had a tissue box. Bathroom was clean but no conditioner, or shop. No extra towel was provided. Every night cost us $200 and whole stay we paid $1200 including tax.

Friends_and_family Family

10/10

Exceptional

17 Dec 2024

Arpit

It was a great stay, spent 6 nights and could not of asked for a better stay

Leisure Friends

10/10

Exceptional

20 Nov 2024

Scott

Very good, thanks!

Leisure Family

8/10

Excellent

11 Nov 2024

Tiffany

We had a great stay here. The view was amazing and we felt safe in the apartment. Easy access to the many restaurants and shops around Cavill Street and beyond, all in walking distance. Easy access to transport. Spacious rooms and lounge area with plenty of room for families

Leisure Family

10/10

Exceptional

10 Nov 2024

Verified traveler

Panoramic apartment has amazing views

We chose the 2 bed apartment, panoramic with ocean view. The view was indeed amazing and the apartment was very comfortable. Great location in centre of Cavill Ave area and short walk to the beach.

Friends_and_family Family

8/10

Excellent

08 Nov 2024

Hoa

The mattress too old it caused back pain/ no swim towel/ tv in bedroom can not connect with Youtube or Nextlix

10/10

Exceptional

05 Nov 2024

Zhaneta

Excellent

10/10