voco Gold Coast

Australia , Gold Coast - QLD
GOLD COAST, Hamilton Avenue, Surfers Paradise, 31
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

12 Mar 2026

Juston

Ocean view perfect

Friends_and_family Family

2/10

Poor

05 Mar 2026

Tammellia

Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!

Business

8/10

Excellent

03 Mar 2026

Kendal

Bit of rubbish in the halls not picked up for the duration of our stay. Staff were helpful and polite but not overly willing to go over the top.

10/10

Exceptional

26 Feb 2026

Daniel

Staff

Partner

10/10

Exceptional

23 Feb 2026

Colin

Excellent service.

Self

10/10

Exceptional

22 Feb 2026

brooke

The staff was a standout for our stay, the amenities were amazing. We will definitely stay again

Family_with_children

10/10

Exceptional

15 Feb 2026

Sheldon

Staff was excellent

Partner

8/10

Excellent

14 Feb 2026

Neal

Good service

Partner

10/10

Exceptional

12 Feb 2026

rohan

Room was good and bedding/towels clean

Business

10/10

Exceptional

10 Feb 2026

Colin

Everything was excellent

Leisure Partner

10/10

Exceptional

08 Feb 2026

Robert

Everything great

4/10

Poor

01 Feb 2026

Donna-Lee

The room did not match the photos. The furniture and bathroom were very old, the reno was more surface.
The breakfast was wonderful but very long line ups for coffee and Egg Bar. There should be free bottled water available in the room.
There was an Essential Oil Convention and they should have made sure that the several hundred guests had a different room for breakfast, they could not handle that many people at once.The pungent smell was very apparent throughout the whole hotel and bothered many of the regular guests.
Requests for room cleaning etc. was often overlooked and had to be re requested.

Leisure Family

10/10

Exceptional

01 Feb 2026

Samantha

The room, hotel and amenities met all of our family needs. We will definitely be back! Thank you

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Serena

The room was old and tired. A coat of paint and some new pictures doesn't make a four star hotel. The room felt a bit grubby, the beds felt like sofa bed mattresses, the hallway noise sounded as if it was happening in my room, and the bathroom seemed to be about 30 years old. A disappointing stay. I honestly don't know which rooms the people who left Expedia reviews were staying in - I seriously thought I'd booked the wrong hotel.

2/10

Poor

29 Jan 2026

Chris

Night manager John , was rude nasty , horrible , I checked in 200pm shower , snooze 1030 go have beer , used my issued key card , doors open , John instructed security to make sure I didn’t enter premises, rudely, at volume 5 times accused me , basic theft of card to open door , no checks , no facts , spent next 1hour , with all his theatre, humiliation, frustration, want drama on Gold Coast . I payed good money and was . John needs people skills , hiding like a. I’ll never stay there again

Business_and_leisure Family

10/10

Exceptional

29 Jan 2026

Basel

Hotel is very clean, very friendly staff, the view from the room was amazing..

the location is amazing, just next to the tram station

Leisure Family

2/10

Poor

28 Jan 2026

Santhanaraja

Air con was not working properly , checkin was slow didnt call us even though promosed

8/10

Excellent

27 Jan 2026

Lisa

Hotel is within walking distance to beach and train stop is right outside hotel. Cavill Street is within walking distance. Hotel is clean, staff is courteous. We got the daily breakfast with our stay. Was worth it. Would stay again.

Leisure Family

10/10

Exceptional

26 Jan 2026

Ryan

Always great staff and the room was clean.Also enjoyed use of the pool in the morning was a great stay!

Leisure Partner

8/10

Excellent

25 Jan 2026

Raymond J

Staff courteous. Room clean; river view

Leisure Self

10/10

Exceptional

25 Jan 2026

Duc Quang

good

Business_and_leisure Self

8/10

Excellent

25 Jan 2026

Renee

Friendly and super helpful reception staff. Great in room dining! Clean and tidy amenities.

Leisure Family

10/10

Exceptional

24 Jan 2026

Vasko

Nice

Leisure Partner

8/10

Excellent

24 Jan 2026

peter noel

Very good

10/10

Exceptional

23 Jan 2026

Olivia

Friendly staff and the play area for kids!

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Laura Amelia Kay, Carl Michael

Extremely friendly, welcoming staff. Clean, well presented lobby. We arrived on an early more flight and was greeted by George, who offered to store our luggage until our room was available, gave great info about the local area and travel options, and provided towels to allow us to freshen up after travelling through the night.

Daily breakfast buffet provided a great variety and was regularly replenished.

Perfect location, close to the beach, shops/restaurants and the tram stops right outside the hotel.

10/10

Exceptional

21 Jan 2026

Michael

Great location, great rooms , very clean and comfortable, great breakfast & the friendliest staff you will ever meet😊

8/10

Excellent

19 Jan 2026

myles

Good

Leisure Partner

10/10

Exceptional

17 Jan 2026

Megan Lisa

Location, easy access to the beach, cafes, restaurants. Friendly service.

Leisure Self

8/10

Excellent

17 Jan 2026

FORTUNATE

Staff were kind and friendly, alwayd smiling. Juan at the front desk was lovely. Tje swimming pool and hot tub was a highlight for my daughtet.
Breakfast was good.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Jim

Can't fault it

Leisure Family

10/10

Exceptional

17 Jan 2026

Hawraa

The place is very clean, close by the beach, breakfast had a variety of options, enjoyed our time there

Leisure

10/10

Exceptional

16 Jan 2026

Andrew

It was a good stay, comfy beds, good curtains that block out the light. The facilities are good but was a bit disappointing that the steam room/ sauna was not open. The bar and the restaurant were very reasonable priced and the tram stop is on the doorstep. Overall a good stay.

10/10

Exceptional

15 Jan 2026

Sarah

Amazing stay at Voco. Wonderful staff and especially Sofia at reception who helped to change our room to ocean view. Would definitely recommend rooms from Level 17 and above. Simply amazing! Thank you Voco. Easy parking and wonderful transport nearby. So convenient to shops and restaurants. Love this place and would stay again!

Leisure Family

10/10

Exceptional

13 Jan 2026

Amit

Location

Leisure Family

10/10

Exceptional

11 Jan 2026

Kiew

Everything good

Leisure

10/10

Exceptional

11 Jan 2026

Adam

The breakfast was nice 👍

10/10

Exceptional

10 Jan 2026

Brendan

Tidy room, helpful, friendly staff

10/10

Exceptional

10 Jan 2026

Joshua

Excellent spot to stay, room and services was amazing! Would love to stay again next time

Leisure Family_with_children

8/10

Excellent

07 Jan 2026

Claudia

The pools and games room were the stand out as well as location. Room was dated and not ‘deluxe’ as per our booking… toilet struggled to flush and bath seemed to take ages for water to drain away

6/10

Pleasant

05 Jan 2026

Yee Lam Jacqueline

The room is not clean. The carpets under the bed are dusty but the beds move so easily

8/10

Excellent

04 Jan 2026

melissa

Staff excellent
Clean and tidy
Comfy bed

Leisure Partner

10/10

Exceptional

03 Jan 2026

Martin

Great checkin

Self

8/10

Excellent

03 Jan 2026

Kim

Fantastic location. Staff were very helpful and friendly. But so many issues. From the wrong name appearing on the tv to welcome some other guest (x2), hair in the shower on arrival, use of the wifi required a call to reception as the details given didn’t work, to there only being 1 chair at the table in the room (where is the 2nd person supposed to sit if you have meals in the room??), no housekeeping on day 2 despite us being out of the room for hours during the day. We let reception know the issues and they gave us 2 free drinks and late checkout of 2pm. Went to access my room at 1.55 but the card didn’t work, went down to reception they re coded it but it still didn’t work. Required the reception staff to come up with the master key to allow me to access my room and remove all my bags, just a huge hassles. To be honest I expected more.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Casey

Great room, ocean view from 14th floor. Freindly staffs, close to shops, restaurants, beach and markets

Partner

10/10

Exceptional

26 Dec 2025

Kushil

Staff are great and clean property

Leisure Family

10/10

Exceptional

24 Dec 2025

Kushil

Yea. I stayed here in 2016 when this hotel was called WaterMark. This is a great clean place to in Surfers Paradise

Leisure Family

10/10

Exceptional

24 Dec 2025

Ashish

Very good

8/10

Excellent

19 Dec 2025

Anita

Our room was overlooking the beach with clear ocean views. Voco offers a range of dining options which are reasonably priced. Hotel staff are generally very friendly and accommodating. We had a couple of housekeeping issues which were quickly resolved by staff, which demonstrated fantastic management! I love the convenience Voco offers in terms of close proximity to the beach, shopping and restaurants. This hotel is very family friendly and great when travelling with kids! Thank you Voco for the warm welcome.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Ilona

Great well located property, very friendly helpful staff and fabulous breakfast with many options to please everyone.

Business Self

4/10

Poor

17 Dec 2025

clayton

Room service took 1 hour and 20mins

Incorrect toilet seats used on toilet

10/10

Exceptional

17 Dec 2025

Ashleigh

What a great stay from check in to super comfy pillows and bed, everything we needed was

10/10

Exceptional

16 Dec 2025

Manjinder

Very comfortable, great breakfast, excellent service and close to everything..

10/10

Exceptional

14 Dec 2025

Michelle

Our room was ready earlier than expected which was great as we wanted to decorate the room for our daughter’s birthday with some balloons before she arrived. The staff were lovely as even gave our daughter a little sweet treat to celebrate her birthday! We will definitely stay again . Great location too!

Leisure Family

4/10

Poor

13 Dec 2025

Penny

The shower didn't work

8/10

Excellent

10 Dec 2025

Keong

staff good

Partner

8/10

Excellent

10 Dec 2025

Keong

BF good

Partner

10/10

Exceptional

09 Dec 2025

Navjyot

breakfast was not included. 2nd time staying at the same hotel. love it

10/10

Exceptional

07 Dec 2025

Matic

Everything was excellent. Staff was very polite. Highly recommended to stay in your hotel

Leisure Partner

6/10

Pleasant

04 Dec 2025

Sanjeeb

Room was good. Its okay to stay here....
Buffet breakfast is good too. But coffee was bad.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Nicole

Great location for beach, restaurants and shops. Two pools and a hot tub. Breakfast buffet was great. Would recommend. Hotel is right on the tram line which makes it simple to get to south broadbeach or the other way to main beach.

Leisure Family

10/10

Exceptional

28 Nov 2025

Amber

It was a lovely clean fully functional room with a lovely bath and a beautiful view from the bed

Leisure Friends

10/10

Exceptional

21 Nov 2025

Abdul fahim

Yes

10/10

Exceptional

19 Nov 2025

Rosario

Very clean staff were amay

10/10

Exceptional

19 Nov 2025

Deanna

The property is in a great location and beautiful inside.

10/10

Exceptional

18 Nov 2025

Scott

I Formerly Lived on the GC,
I came Down

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Jenny

Staff were wonderful, the room was exceptionally clear

Leisure Self

10/10

Exceptional

11 Nov 2025

John

Great staff ,awesome breakfast

8/10

Excellent

08 Nov 2025

Linda

Good breakfast

Leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Vesna

Great room & hotel staff amazing!

Leisure Family

10/10

Exceptional

26 Oct 2025

Pamela

Pleasant one night with comfortable beds, good service and good location and views

Leisure Friends

10/10

Exceptional

22 Oct 2025

Michael

Overall, I cannot fault this hotel. Fantastic customer service and great location. The only minor comment I have is that I find the floor tile on the shower can be a bit slippery.

Leisure Self

10/10

Exceptional

18 Oct 2025

Kathryn

Great accomodation, pools.!

10/10

Exceptional

18 Oct 2025

Sarah

We booked this hotel as we were at the Gold Coast for an event. I was extremely happy with our stay considering how cheap the hotel was compared to others. It's in a super convenient location with a bottle shop and many dining options in close proximity. The room was cosy and clean and offered a great view. The staff were all extremely friendly and helpful and assisted us with a late check out which I am very appreciative of. You have the light rail literally at the door which makes using public transport concenient also. Would absolutely stay here again!

Leisure Family_with_children

8/10

Excellent

17 Oct 2025

Nicole

Great location and rooms were clean and staff were friendly but the lack of parking was difficult with a small child and luggage and having to park a 10min walk away.

10/10

Exceptional

14 Oct 2025

Krystal

Impressed with staff especially Raj from the restraunt at dinner .

8/10

Excellent

08 Oct 2025

Nathan

Great location, friendly staff and 2 pools to enjoy with onsite parking (at a cost of $25 per night).
Rooms could do with an update, especially bathrooms which had mould and malfunctioning toilet flush mechanisms - compared to other summarily priced properties, the rooms feel very dated and run down (but clean).

Leisure Family

8/10

Excellent

06 Oct 2025

Francis

Great

10/10

Exceptional

06 Oct 2025

Penn

N/A

Leisure Family

10/10

Exceptional

02 Oct 2025

B J

The check in with Vinny was superb, very welcoming, the checkout and storing bags also flawless, very friendly staff including security

Leisure Family

10/10

Exceptional

02 Oct 2025

Prashant

Central location , easy access to beach & all the local attractions . The staff were so helpful - they made our stay special . Housekeeping was slightly a miss but rest of the facility made up for it . Lovely for young families .

Leisure Family

10/10

Exceptional

01 Oct 2025

rebecca

Nice, quiet and convenient. Service and restaurant food was really good.

8/10

Excellent

01 Oct 2025

Shihab

Property is old and tired, but the location, the staff, and the breakfast were excellent.

Leisure

6/10

Pleasant

30 Sep 2025

Jill

The hotel is great and the staff at the front desk is wonderful we just never got any room service during our two nights stay even though the sign was up for over 6hrs. Easy to walk to the beach and grab some food and go to the markets. We would stay there again.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Georgina

Staff were amazing, very attentive and friendly. Room was a great size, bed was comfortable. Air con system and some fixtures are a little dated but didn't take away from the overall experience. View out over the ocean was incredible. Loved the location, was incredibly convenient with a two minute walk to the tram stop that took you everywhere.

Leisure

8/10

Excellent

29 Sep 2025

Philip

Not relevant to me
Balcony would have been nice

Leisure Self

10/10

Exceptional

29 Sep 2025

Michael Barrie

This was the best hotel we stayed during our stay in Australia, the location was superb being close to the beach and also very close to the surfers paradise strip.
Loved it.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Aaron

Beach view was lovely. Lot's of shops nearby.

Leisure Family

8/10

Excellent

28 Sep 2025

Shayne

Great location. Room service was excellent. Room itself was very clean but weirdly a cup with odd dirty liquid was left on the bathroom sink when the room was being made up - maybe the cleaner got distracted? Still, a great stay overall.

Business_and_leisure Family

6/10

Pleasant

26 Sep 2025

Lisa

Nice and but tired room, could do with a paint and head board was a bit dirty. Great comfy bed and great facilities with a choice of two pools and a little gym. Food here was excellent and had great choices for a family. Breakfast was great and worth paying for and great coffee at the ground floor cafe. Excellent service from all staff although our room service left overs sat from early am to past 6pm at night outside our door where we left it and I had to ask that eve for the tray and left over food to be removed. Very central and walking distance to main high street. A few dodgy places to pass on the walk there though like a gentleman’s club but no issues at all. Tram right outside hotel which was super handy. I’m positive this is marked as a 4.5 star hotel on Expedia from memory, if so this is not a 4.5 star hotel but is a great family friendly place to stay on a budget.

Leisure Family

10/10

Exceptional

25 Sep 2025

Adele

Great so close to everything

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Kent

Easily the best value hotel. So good here

Business_and_leisure

10/10

Exceptional

24 Sep 2025

Ashlee

My family and i have come to stay at Voco every year since my eldest was 1 year old. There are so many things to love but the best is probably the convience of being located at the tram station and a 3min walk to the beach. The buffet breakfast is amazing, high floor rooms have recently been renovated and staff are so incredibly helpful. My partner loves watching the footy on the big screen in the pub very close to the lobby play area and the two pools so you can always find a sunny spot.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Terrence

Lovely property, great location

Leisure Partner

8/10

Excellent

22 Sep 2025

Cao

Our family of 4 stayed at Voco for 6 days. The location is within walking distance to surfer paradise or one tram ride away. Location is exceptional, Voco provided underground secure parking. All the staff are friendly.

Driving distance to other areas.

Some negative point is,
1: no microwave provided, this is an extra cost. This is a first for me.
2: laundry room is closed at 9pm.
3: no incentive to discounted buffet or the available restaurant that sit inside the building. What a same as they could easily negotiated some deal or offering for guest.
4: the games room needed to be uplifted as previous guest has ruined most of the games.

Leisure Family_with_children

6/10

Pleasant

17 Sep 2025

Gina

The cleaners are not walking around cleaning inside or outside the hotel. My bathroom had mold in the shower quite obviously. They don't use bleach to clean the bathrooms. The carpets are dirty. The public bathrooms in the lobby are not checked regularly. I had to pick up paper of the floor several times I used it. The restaurant needs some more healthy options on it for diabetics etc.

Business Family

6/10

Pleasant

17 Sep 2025

Gina

I probably won't stay at Voco again despite staying there many times in the past. The overall maintenance and cleanliness has dropped. The elevator to the car park wasn't working and we had to walk up the drive way when we arrived with our luggage. We did get comped for parking though. The breakfast options are not great. The fruit is not ripe enough to eat and the staff are not engaged with guests. People with kids should be seated in one area away from other guests. I don't want to hear noisy kids while I'm eating. They don't clear the tables fast enough. Staff are slow and unwelcoming. I don't know where the manager was? The girl at the door was taking money and checking people in and having ot seat people too! The lines on the weekend are very long and people got impatient.

Business Family

10/10

Exceptional

17 Sep 2025

Darryl

Perfect spot great for the price!!

10/10

Exceptional

15 Sep 2025

Natalie

We loved the welcome from staff and the kindness of an upgrade from a stressful day

Leisure Partner