Surfers Del Rey Apartment

10/10

Exceptional

14 Aug 2024

Peter

A great property for a family of four. Perfectly clean and great facilities (oven, hob, dishwasher and washing machine AND dryer).
Nice little pool area with hot tub and bbq area.
Superb little place walkable from the main centre.

Leisure Family

8/10

Excellent

11 Jul 2024

Kathleen

Close to shops and CBD of surfers paradise, heated spa not full pool, and no elevator. Very little english speaking staff, once settled into apartment was good. Low water pressure but had washing machine and dryer.

Leisure Family_with_children

8/10

Excellent

14 Jan 2024

Brandon

Great spot, just get ya wifi sorted

Family_with_children

4/10

Poor

08 Aug 2023

Darren

Room above party all nite loud
Builders doing repairs outside 630am
Ants in kitchen
Internet failed on 2nd day
Rang advised nothing done came back from day out still ants everywhere and no internet

Leisure Family_with_children

10/10

Exceptional

21 Mar 2023

Zachary Cole

Amazing friendly staff and easy

Business_and_leisure Friends

10/10

Exceptional

19 Jan 2023

Brandon

Loved the hot tub

2/10

Poor

14 Oct 2022

Anne

The place was full of mold, dirt slime and grime and floors walls etc

Leisure Family_with_children

8/10

Excellent

26 Sep 2022

James

Inside is old style but clean. The checkin process was not ideal. There was no response for 53 minutes whilst the family and I waited on the footpath. The number on the building isn’t connected and the one that works wasn’t getting answered. The pool looked good in the advert but u get here and it’s empty and non useable

Leisure Family_with_children

10/10

Exceptional

21 May 2022

Tina

Great location and property. Service was exceptional also. Thanks so much

Leisure Partner

8/10

Excellent

19 Apr 2022

Deborah

The only issue was there was no elevator. Had to climb 3 flights of stairs with luggage.

Leisure Friends

8/10

Excellent

25 Jan 2022

Andrew

The property is in a great location and the grounds are neatly maintained. We had a great view overlooking the river, pool and city views.

Leisure Family

6/10

Pleasant

01 May 2021

Verified traveler

Cheap. Not the cleanest and a bit run down but priced accordingly.

Leisure Family

4/10

Poor

24 Jan 2021

Verified traveler

Property wasn’t clean, no dish cloth available to hand wash the dishes or wipe benches down also no bench spray, no hand soap in kitchen or bathroom, no shampoo or conditioner supplied only a tiny bottle of body wash, kitchen tap constantly leaked, shower leaked when showering so the whole vanity got wet as well- my straighter got wet! Beds are hard as a rock, some of the dining room chairs looked like they are ready to break, dishes weren’t cleaned properly. The managers were nice enough to message me where my keys were going to be and to enjoy my stay, they did come at night when I texted them to let them know about the kitchen sink leaking to let me know that they have told the plumbers but they can’t come any time soon.

Leisure Family

10/10

Exceptional

16 Jan 2021

Timothy

Stay here!

Stay was perfect in all ways, easy distance walking to beach, good view out the balcony, wonderfully polite and nice owner/manager people, clean and well kept property and rooms, off street parking that felt safe.

Friends_and_family Family

8/10

Excellent

01 Mar 2020

Verified traveler

Close to shopping and dining - reasonably priced, Fan did not work in main bedroom, was unable to scan key at last door to enter stairwell. Instead had to walk back to front gate, use garage entry and then found door from garage to stairwell had been left wedged open. Baby bottle not removed from lower drawer in kitchen from previous occupant.

Leisure Friends

8/10

Excellent

17 Feb 2020

Verified traveler

The property was clean. But there was no closet space available in any room. They were market as “private property”. There was also no blankets available. Check in was a horrible experience. There was no instructions in the reservation, the phone number didn’t work and there was no signage pointing where to go on site.

Leisure Family

8/10

Excellent

12 Feb 2020

Verified traveler

Room was a good size. Nice and quiet and family friendly

Business Self

8/10

Excellent

17 Jan 2020

Verified traveler

The property itself was great and suited our needs it just doesn’t have the greatest surroundings. Didn’t feel comfortable walking after dinner.

Leisure Family_with_children

8/10

Excellent

08 Jan 2020

Verified traveler

Excellent location. Very friendly and helpful management. Wish the pool stayed open a bit later in the summer.

Leisure Family

8/10

Excellent

15 Dec 2019

Verified traveler

Great location clean had everything we needed no complaints.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Nov 2019

Bec

Nice big room, great pool
Lovely staff

Shower pressure wasnt great

Friends_and_family Family

8/10

Excellent

18 Oct 2019

Verified traveler

Loved the location, apartment wss great and suited our needs. Just the shower head and kitchen taps were in desperate need of replacing.

Friends_and_family Family

10/10

Exceptional

04 Oct 2019

Verified traveler

Loved everything about our stay, Heather was so wonderful to deal with. Close to everything but very quite at the same time. Loved it so much we already booked to go back

Leisure Family

8/10

Excellent

04 Aug 2019

Verified traveler

Fantastic location and city views right in the heart of surfers paradise. 5 minutes walk some great food and cavil mall
Let down by the condition of the room while basically clean and tidy the detail was lacking. Very cheap electronics clothes dryer was exceptionally noisy.

Business Partner

10/10

Exceptional

17 Jun 2019

Antonio

A well abode to stay in

The place is really cool and relaxing to stay. It is clean and spacious. Love the heated pool on winter. Heather with husband is so nice and friendly. They will make you feel very at hime and welcome. We will surely go back on our next trip to Gold Coast.

Family

8/10

Excellent

06 Apr 2019

Verified traveler

Great place close to everything within walking distance, too many stairs lol

Leisure Family_with_children

8/10

Excellent

23 Mar 2019

Verified traveler

Excellent manager. Heather was very friendly and obliging.

Friends_and_family Partner

4/10

Poor

30 Jan 2019

Verified traveler

location is good.. money was taken from my account without permission as was reserve now pay when there!!!!! rang and was spoken to like was my fault.. bed was terrible!!! pool was heated and not nice as was 33 degrees so was like a bath.. appartment needs work and is rundown..not the worse i have stayed at but could be much better..

Leisure Family

6/10

Pleasant

21 Oct 2018

Verified traveler

Nice spa,pool and bbq area
Nice view
Good position not to far walk to Cavill mall and trams and shops etc

8/10

Excellent

06 Oct 2018

Verified traveler

Outdated hotel most especially the toilet and shower room, no ceiling fan for two bedrooms just a wobbly stand fan, wardrobe door hard to open, poor WIFI only 1.5GB is free, the pool and spa is good, the hotel s near to all shopping,eating,beach,public transport

Family

10/10

Exceptional

25 Sep 2018

Lin

Very good location
Great pool and spa
Manager Heather was very welcoming and lovely to chat to.
Although an older apartment my group and I were very happy 😊

10/10

Exceptional

15 Feb 2018

briana

Great stay

Staff were lovely and very helpful, rooms were great very clean and nice and spacious. Overall stay was lovely, good distance from Cavil ave and affordable prices. Will be returning

4/10

Poor

24 Jan 2018

Verified traveler

State of room

Nice pool nice garden outdated rooms and broken fans filthy especially bathroom filthy curtains no blind on kitchen window extension cords and power boards dangerous toilet washer leaks with rooms modernised it would be lovely

4/10

Poor

13 Jan 2018

junie

accessible to shops and beach

We were always out during the day. It was hot at night in the hotel. The air con was not enough to cool down the rooms. One of the room outlets not working thus unable to use electric fan. No exhaust fan in the toilet. We have to sleep in the lounge where the ceiling fan and closer to the air con coz one of the room does not have a ceiling fan/fan.

6/10

Pleasant

21 Dec 2017

Karolin

Good

The place was good staff very friendly and lovely. The pool was clean n heated it was beautiful however the rooms were not too clean and had too many cockroaches and insects. Would stay their again for the view n the pool but will spray it first

Family

8/10

Excellent

17 Nov 2017

Stewy

Great location, close to Cavill Avenue

Thanks for a lovely stay, really enjoyed sitting on the balcony over looking the water!!

6/10

Pleasant

10 Nov 2017

Verified traveler

Not too bad...BUT...Plenty of room for improvement

The apartment we stayed in has plenty of room for improvement. Our room had an awesome view directly over a waterway and with a large spacious deck with 2 sliding doors we had plenty of room to move around. The outside gardens and walkways are well kept, but the apartment condition and cleanliness left us wondering when it was last cleaned! We weren't at all expecting luxury 5 star living...But basic hygiene and cleaning seems to have been overlooked, which no matter the price of accommodation cannot be overlooked.

Family

10/10

Exceptional

03 Nov 2017

Ankit

Refreshing stay. Worth the penny.

We had a very comfortable stay at Surfers Del Rey. Heather was very warm and welcoming. The location is great. The house was clean and the we had a great time there. I had a baby with me and she fell I'll.Heather helped me by extending my stay and I am very grateful for that.The place is peaceful and serene. The pool area is my favorite. Pretty close to Surfers Paradise beach. Thumbs up!

Family

4/10

Poor

20 Oct 2017

debbie

disgusting

The place was grotty, the curtains were transparent in the bedrooms and the door lock fell off on our hand- therefore not secure.

4/10

Poor

18 Oct 2017

kerry

nice hotel close to main shops and beach.

We have stayed here 3 times now over a time of 15 years and sorry to say the rooms are starting to show their age as in marks on walls and doors little things that dont mean much to some people but they can make you get turned off from your stay,eg cleanliness in the bathroom ,shower looked clean but once you used it for the first time you could see areas that hadnt been clean around the bottom of the shower door etc,missing plugs for the wash basin ,not clear enough instructions how to use oven,and when we went to use the phone couldnt get outside line or when we did some of the keys on the phone didnt work we did ask about the phone and they told us they dont have phones havnt for over 2 years cause most people have cell phones which we understand but when you advert says you have certain things in the room which one of the things they said was they had phones.
Now the staff we cant fault them nice people just what we saw on the web site and paid for wasnt what we got when it comes to the room.
Yes it is close to the main shops and beach plus the public transport etc which is great and we may have got just a bad room at the time.
Would we stay again that would be a 50/50 call as this stay has been a let down compared to the others.

10/10

Exceptional

04 Oct 2017

Verified traveler

Surfers Del Rey

My husband and I stayed here in September 2017, with our two young daughters. Didn't really know what to expect as we randomly picked it for its location. Manageress was a gorgeous welcoming lady, our unit was clean and spacious and comfortable. kids loved the pool and spa, grounds were gorgeous!
Had a lovely view out our window. 5 min walk to the mall, restaurants ect. Safe undercover parking, property secured well. Highly recommend!

8/10

Excellent

13 Sep 2017

Kelly

Perfect for families. Easy walk to shops and beach

Managers of this place are SO lovely. Nothing was a problem for them and they went out of their way to ensure guests were happy and had everything they needed :)

Family

8/10

Excellent

31 Jul 2017

Steve

Low rise on the water

Easy access and use of pool area, very relaxed with a 5 minute walk past an excellent coffee roaster to central Surfers make this an ideal base.

Our 2nd time at this resort.

8/10

Excellent

11 Jul 2017

Verified traveler

Chilled staff

Had a mishap with our booking which wasn't handled very well but once sorted the staff were friendly and chilled out.

10/10

Exceptional

03 Jul 2017

cody

Best bed to sleep on and best shower! :)

Partner

8/10

Excellent

23 May 2017

papa coots

Good value for money

Nice place for the price and close to Surfers Paradise Business centre and the beach

6/10

Pleasant

15 May 2017

Verified traveler

Nice Apartment

Staff were friendly. Nice apartment, has a home feel about it.

8/10

Excellent

27 Apr 2017

tina

Affordable ,great location

great location, had everything our family needed for our week stay, easy check in after hours,would stay again.

Family

10/10

Exceptional

29 Jan 2017

Verified traveler

Great location, easy access to transport and a lot of food shops beach, great staff that are willing to accommodate.

4/10

Poor

12 Jan 2017

Erika

Basic hotel cheap wouldn't go back.

Well when we checked in from a Sydney flight needed more toilet paper they told us we had to buy our own. Normally toilet roll u can spare one at least. Then we went to pool asked for towels they told us no. U need your own towels or you have to wash & dry them, I was quite surprised how unhelpful the staff were. Definitely won't go back because of staff.

8/10

Excellent

08 Jan 2017

Verified traveler

Good Location & walking distance from beach

The place is good, clean & walking distance from beach. It is at a good neighbourhood with lot of eating joints, supermarket, happening night life.

Housekeeping beyond 4 day is a concern area as they do not provide Housekeeping services.

6/10

Pleasant

19 Oct 2016

Verified traveler

Close to city

We would stay again, nice to come back to a comftable room after a long day. A coat of paint would do wonders for the doom we stayed in.

6/10

Pleasant

09 Oct 2016

Verified traveler

Great location

Clean apartments great staff and great pool close to everything

10/10

Exceptional

04 Oct 2016

Verified traveler

Convenient and clean

Our experience was awesome, happy with the room and the location!

Family

10/10

Exceptional

02 Oct 2016

Verified traveler

wonderful surfers del rey

well we have just returned home after a fantastic stay at surfers del rey! wonderful friendly staff. we loved the accomodation! had everything we needed. Thankyou surfers del rey!

Family

8/10

Excellent

26 Sep 2016

Eleanor

Lovely and very helpful owners Heather and Mark. Spacious 2 bed apartment overlooking the pool, comfortable beds.

Family

4/10

Poor

26 Sep 2016

Verified traveler

A comedy of errors

The managers were lovely. It was there first week there. The apartment was nice and tidy, but needed a bit of a spring clean. The disappointing parts were, could not get wifi, had it for one day only and staff could not get working. TVs stopped working and could not get any channels. Staff were able to get one channel and asked us not to turn the tv off for the duration of our stay as they didn't know what they did to get it working. We asked for the shower head to be changed as it was like a dripping tap. They did this straight away. No working phone in room.
Little nest of roaches living by the jug. Basic maintainance has not been kept up over the years, (this was our third stay over the last ten years), as mentioned before the new managers were not aware of the issues until they took over and hopefully they can turn this potential paradise around as it is of poor standard at present.

8/10

Excellent

24 Sep 2016

Rachael

great family resort close to Surfers Paradise.

lovely hosts who helped make our stay great. Comfortable apartment and grounds/facilities. very welcoming. we will return.

Family

8/10

Excellent

20 Aug 2016

Jules

Relaxing Holiday and Great Location

We enjoyed our stay and had a room with river views. The pool and spa were warm and great to be able to swim in August. The manager was helpful with wifi etc. Walk to Surfers Mall and short drive to Pac Fair and theme parks. Secure undercover parking. This is our 2nd stay (in 2 different rooms) and we will be back again.

4/10

Poor

15 Aug 2016

Verified traveler

Unclean hotel

Found hair all over, making me think nothing was cleaned properly and felt dirty the whole time I stayed. Had ample room but didn't make up for feeling dirty.

2/10

Poor

15 Aug 2016

Verified traveler

Room was dirty. Shower screen broken. The short walk to the centre of surfers was great.

8/10

Excellent

04 Aug 2016

Verified traveler

Excellent location

Great place to stay. Just out of the city centre (5min walk) so was nice and quiet. Pool and spa were nice.
Room was a little tired in places but great value for money. The only thing that was really horrible was all the local residents who live there seamed to smoke so sitting outside on the balcony wasn't very nice sometimes. Would stay here again.

6/10

Pleasant

23 Jul 2016

JB

Average apartment in a good location

We found this apartment very handy to Cavill Street with good shopping, Woolworths super market was close by. The beach only 15 minutes walk away. The outdoor area was nice and our children enjoyed the pool. The room was a bit dated and not well cleaned. However we would return and enjoyed the apartments spaciousness.

4/10

Poor

24 Jun 2016

Verified traveler

Very dirty room! Looks like it was never cleaned! Cockroaches, we saw 2 in our room! Holes in walls and ripped couches would never stay here again

10/10

Exceptional

07 Jun 2016

Amanda

7 day stay somewhere different

We stayed 7 nights and had family stay for the weekend, great value, excellent location and fully renovated room definitely will be back and so will the family who will book there the next time in Surfers. Brilliant time was had by all.

Partner

8/10

Excellent

30 May 2016

Verified traveler

Close to Cavill Ave on a budget.

Well presented, dated but ok and clean and neat. Great pool over looking the river. My apartment was directly overlooking the river and had awesome views. Overall excellent for the price and location if your on a budget. Will definitely use again!

4/10

Poor

28 May 2016

Verified traveler

Couch was broken the room wasn't serviced the whole time we stayed (10 days) and we had to provide our own toilet paper and dishwashing liquid and wash the sheets and towels etc have stayed several times but won't be staying again

Family

6/10

Pleasant

02 May 2016

Verified traveler

Location good; reasonable $; cleanliness issues

Room okay, but has quite a few signs of disrepair including holes in the walls where previous switches were located. Some cutlery was found to be dirty, otherwise okay.
Lint filter in tumble dryer not cleaned in a long time.
Desk staff only accessible during business hours and half a day on Saturday, so we barely saw them to ask questions regarding issues.
Air conditioning is locked, not sure why.

6/10

Pleasant

18 Apr 2016

Verified traveler

Good location, the room is in need of updating though.

8/10

Excellent

15 Mar 2016

Verified traveler

On a budget

It wasn't a flash motel, but was a great place to stay for value for money in a great location.

Family

8/10

Excellent

29 Feb 2016

shane

Older hotel but close to everything

The staff were very helpful and friendly, room was a bit rough around the edges but it's getting an older hotel now so it was ok, nice pool area and under cover parking was good. Short walk to all the attractions in surfers, would stay again for its quietness and closeness to the city.

2/10

Poor

15 Feb 2016

FIRAS

bad hotel

very dirty hotel, staff they were very rude , and they don't help us at all
the room has one air-condition at the living rooms and not at the two bedroom apartment

Family

6/10

Pleasant

20 Jan 2016

christie

Close to all the theme parks and surfers paradise.

My teenages really enjoy the pool and spa. Would recommend for families. The apartments are getting older but very well kept will definately return. There are no elevators at this property so if stairsvare an issue ask for ground floor. We had a 2 bedroom appartment.

6/10

Pleasant

19 Jan 2016

Alona

Nice place to stay close to the beach and shopping

Apartment was good children was enjoying the pool and spa. I had a good time doing my early walked to the beach makes me fit.

Family

6/10

Pleasant

13 Jan 2016

Karu

Nice apartment let down by things not working

It's in a good location and the apartment is roomy. We didn't stay much in the apartment except at night. Not having a working fridge was bit annoying since it's summer. Couldn't park in the parking space as it's only 1.9m clearance.

8/10

Excellent

24 Oct 2015

Beau

Nice Accommodation, Close to the heart of Surfers.

Stayed at Surfers Del Ray for 3 nights just after the school holidays. We had an enjoyable, relaxing stay. Nice size apartment with plenty of room for 2 adults and 2 children. We all enjoyed the swimming pool and spa after long days at the theme parks. Overall very nice, We will be staying again next time we visit the area.

10/10

Exceptional

16 Oct 2015

macca

Great location and facilities for a family.

This complex was perfect for our family of four with walking access to Surfers Paradise and easy driving to theme parks. Manager was so helpful we would certainly return.

8/10

Excellent

03 Oct 2015

Bede

Great location

Walking distance to everything short drive to theme parks and harbour town

4/10

Poor

29 Sep 2015

travelbones

Close to Srufers - but close to falling down!

The fence off back balcony unsafe as very unstable. Back area stunk like dog poop courtesy of the next door neighbor's mounting collection. Thick wads of black hair and cigarette butts littered the front balcony area. People openly smoking illegal substances. Apartment had seen better days. Surprise $10 a day additional charge for aircon . Someone pooped in the car park, no one cleaned it up. Pool nice. Staff friendly and attentive.

10/10

Exceptional

11 Sep 2015

Deanne

Surface Del Rey was amazing and so was there staff, i would recommend that my family and friends stay there.

Family

8/10

Excellent

31 Aug 2015

Verified traveler

Close walk to Cavill ave and beach

Awesome trip with family
Excellent location and facilities

10/10

Exceptional

07 Aug 2015

shaz

Excellent very nice stay

Great come back again very clean great veiws and great service

8/10

Excellent

04 Aug 2015

Sam

Surfers Del Ray

Great experience, close to the heart of Surfers, beach handy as 5min walk. Backpackers area so was a bit loud at night but is expected when staying over weekend. Would stay again as good rates and facilities compared to other accommodation just out from city at same price.

6/10

Pleasant

23 Jul 2015

Nick

Close to Cavill Ave

We were there to visit theme parks and just needed a place to sleep which this place suited well. It's a bit dated and all taps leaked to some degree which wasn't a major issue. Good amount of room which all necessary conveniences. Staff were very friendly and allowed us to store our luggage at the motel after check-out for a few hours.

10/10

Exceptional

22 Jul 2015

Spike

Comfortable stay

My group of friends and I stayed between 2 rooms and we enjoyed our experience very much. We were out in the town more than we stayed at the hotel but the hotel was clean, in order, no damage, good parking, pleasing view, fully furnished and overall a great experience.

8/10

Excellent

11 Jul 2015

Rayeena

Affordable and convenient

Will stay again. Love the place better than high rise hotel

8/10

Excellent

22 Apr 2015

Ella-Beth

Surfers Del Ray

Was a very nice hotel with a beautiful view. No elevator though, so you have to climb a lot of stairs. If you can't climb stairs definitely call ahead first to see if they have any rooms that can be accessed by wheelchair or with ease. Still, a lovely place to stay all the same.

Family

2/10

Poor

21 Apr 2015

Paul

Good location. Facilities were old and not well maintained.

6/10

Pleasant

13 Apr 2015

Nicole J.

Goldcoast trip

The location was great. Close proximatey to Surfers Paradise. The hotel needed some TLC. You could feel the springs in the mattresses and the cooktop did not work properly. Some of the handles had fallen off cupboards and some door knobs were loose. The swimming pool area was lovely.

Family

8/10

Excellent

15 Mar 2015

Elim

Facilities: Basic; Value: Economical;

8/10

Excellent

22 Jan 2015

Darren

Facilities: Good; Value: Affordable; Service: Good; Cleanliness: Pleasant;

Family

8/10

Excellent

28 Oct 2014

Charmaine

Facilities: Good; Value: Acceptable price; Service: Go the extra mile; Cleanliness: Tidy, Clean;

Partner

6/10

Pleasant

11 Oct 2014

Jarrod

Inspect before buying

Apartment was a good size however has been neglected by not getting a fresh fitout. The ceiling fans are so noisey and the lighting is so poor, evidence of wall damages that appears to been repaired by a novice handyman. Bedrooms not aircon as thought to be advertised and found the aircon in lounge room wasnt enought to reach bedrooms.

Family

6/10

Pleasant

07 Oct 2014

Verified traveler

nice hotel, reasonable ammenities are Ok

Close to Surfer's and the beach, easy access to everything. good kitchen.

8/10

Excellent

06 Oct 2014

Verified traveler

Very good value for money

Great location, Excellent value for the money.

Family

10/10

Exceptional

05 Oct 2014

Michelle

Facilities: Nice ; Value: Great deal; Service: Basic; Cleanliness: Faultless;

Family

8/10

Excellent

27 Aug 2014

Choc bear

Nice and handy

It was very handy to the main shopping area of Surfers. Staff were friendly and helpful.
Room was fairly clean, though there was a musty smell, so the room may have been closed up for sometime.
The amenities were fairly good, gardens had just been spruced up and were looking good.
Could do with abit of a re paint and tidy up both inside and outside.
Overall, it was fine for us and suited our needs, would certainly stay there again.

Family

6/10

Pleasant

17 Jul 2014

Avatar

Surfers Del Rey

Good large room with balcony. Outside spa was good after a long hard day. Staff were friendly. However, wifi was patchy. Also, a bit of restrictions. Have to take out rubbish at end of stay. There was a notice that using the a/c would incur $10 a night, but on inquiry, was told that there was no charge. Good secure parking.

Family

8/10

Excellent

01 Jul 2014

glenys

Facilities: Everyday, Modest; Value: Affordable; Service: Professional, Courteous; Cleanliness: Pleasant;

Family

10/10

Exceptional

23 Jun 2014

Georgi

weekend stay

Convenient to main shops, beach etc. Comfortable,spacious and quiet.