Name: Cottons Hotel & Spa
Address: Manchester Road, Knutsford, WA16 0SU, GB

8/10

Excellent

05 Aug 2026

Anne

We only used it as we were at a wedding nearby. The bed was comfortable. They closed the bar early so we couldn't get a last drink with the bride and groom when we got back around 11.30. Breakfast was £20 so we went to McDs instead.
That aside, they upgraded the bride and groom for free and made them feel special which is what counts most.

10/10

Exceptional

05 Aug 2026

Aaron Hussain

I enjoyed dinner and breakfast at Cottons and it was brilliant, helpful and attentive staff and I had a spacious bedroom

10/10

Exceptional

03 Aug 2026

Steven

Cottons is a corporate style hotel with friendly staff. Proximity to Manchester Airport is a bonus. It's a pity that breakfast is now entirely self service but the food is good quality and freshly made. The restaurant offers good food and service but is a little too pricy. Parking is convenient and plentiful.

10/10

Exceptional

03 Aug 2026

Joanne

When checking in we were given a free upgrade to a larger room, which was really nice.
All staff we saw met were really friendly.

The breakfast was amazing with a wide range of choices of hot and cold food.

We only had one small issue that when using the shower it was draining quickly enough so slightly overflowed, we let reception know as we checked out and maintenance were to be called straight away.

The hotel is near the airport so there is a lot of aircraft noise.

10/10

Exceptional

02 Aug 2026

Susan

Very pleasant stay , great facilities and lovely breakfast

10/10

Exceptional

02 Aug 2026

Enjoy

Staff were excellent
Hotel room amazing and welcoming
We had a great time

10/10

Exceptional

28 Jul 2026

Mitchell

Absolutely wonderful stay for our wedding anniversary. A truly lovely hotel with excellent staff who are helpful, happy and welcoming.
Spa is a real bonus. Nothing fancy but lots on offer albeit small in size.
Room was incredible. We were in a junior suite and felt at home. Cleaning staff could do with moving cushions/ furniture to ensure it’s fully cleaned as we did find some leftover items by accident.
Look forward to returning again.

8/10

Excellent

27 Jul 2026

Paul

Hotel staff were really nice.

Property was dated in terms of bathroom facilities and furniture. Could do with a refresh. That said, it was functionally good.

8/10

Excellent

26 Jul 2026

James

Stayed only one night for a nearby wedding. The hotel is perfectly clean and proper but could do with some modernisation. The staff were great and especially Paul who went above and beyond what you’d normally expect.

8/10

Excellent

24 Jul 2026

Anne

Being able to use the SPA after a long journey. Having a water milk & biscuits station in the corridor is an excellent idea . Bed very comfortable. Amenities in bathroom very nice.

10/10

Exceptional

22 Jul 2026

Malcolm

Enjoyed our overnight stay whilst travelling to London

8/10

Excellent

21 Jul 2026

Angharad

Overall, for the price we paid for the room, it was just ok. We paid for an ensuite but it was only a panel of frosted glass between the toilet and the bed, and the glass doors didnt seal closed. Really disappointed with this feature of our room.

Staff and other amenities were fine, again, just expensive. Spa wasn’t included with the room.

Partner

10/10

Exceptional

20 Jul 2026

Frederick George

Great rooms and excellent value. A great North to South stop over and a good gym. Highly recommended for the price 🌟🌟🌟🌟🌟

Partner

6/10

Pleasant

18 Jul 2026

Norma

Room was spacious and clean but furniture and shower need updating. Height of shower couldn’t be changed. Not enough lighting in the room. We couldn’t turn our air con unit on or off as the button was faulty. Maintenance came and turned it on but we were unable to turn it off later so room was cold. They said it was one of the rooms it needed repairing in but they were struggling to do that as the room was frequently occupied by guests. The beds and pillows were lovely & comfortable. There was no safety deposit box in the room.
Breakfast was nice and plenty of choice of hot and cold food.
We were staying there as guests at a wedding. The cheese & biscuits served as a snack in the evening were lovely with various different cheeses available but no knives or plates were provided resulting in guests using their fingers - plates and cutlery were provided when we asked for them but should have been provided as the food was served.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Martyn Philip

The usual pleasant welcome and service, which all helps to build a stress-free stay.

Self

10/10

Exceptional

11 Jul 2026

Jacqui

We had a wonderful stay here for my dad’s80th and the staff were so welcoming.

Family

2/10

Poor

08 Jul 2026

Tom

Rude staff, waiting 15 minutes to check in, told 'not my problem' by other non-reception staff

8/10

Excellent

05 Jul 2026

Susan

The room was large and clean. It did smell rather musty though. We’ve been to this hotel a few times and it’s not as good as it used to be. Probably much like some other hotels who have had to reduce standards, staff etc. Reception staff were very pleasant and efficient. Bar staff were the same. Service at dinner in the restaurant wasn’t quite as good.

Partner

10/10

Exceptional

30 Jun 2026

Tony

God check in and friendly staff

Friends

10/10

Exceptional

29 Jun 2026

Joseph

Very nice hotel always try to stay there when I’m in Cheshire.

Partner

4/10

Poor

28 Jun 2026

Chantal

This is an informative review for future guests. The staff were welcoming, friendly, and provided excellent service throughout our stay. From the outside, the building is beautiful and has plenty of character.

We had originally booked a standard room but were upgraded to a Signature Room. While the upgrade was appreciated, the room itself was very dated and did not meet our expectations for the price paid. The shower over the bath leaked continuously into the tub throughout the night, the cold water indicator on the sink tap was missing and the fitting appeared rusty, the bedside lamp switch was broken, and the table in the bedroom was not clean.

On a positive note, the bed was very clean and comfortable, and the towels were fresh and spotless. As we were only staying for one night, we didn’t feel it was worth raising these issues during our stay.

Breakfast offered a sufficient selection, but the dining area was very chaotic. Most tables were covered with used plates and leftover food, making it difficult to tell which tables were available. We eventually approached a member of the breakfast staff, who was friendly and promptly cleared and sanitised a table for us.

Overall, while the staff and service were excellent, the condition of the room and the breakfast experience were disappointing. Unfortunately, based on the accommodation and value for money, it is not somewhere we would choose to stay again.

6/10

Pleasant

21 Jun 2026

Carol

The hotel itself was looking quite tired in places. The room was comfortable and we had a good nights sleep. Hotel was advertised as having a swimming pool but when we arrived we discovered pool use wasn’t included (and there was an additional fee to use it). So be mindful when booking - don’t assume it’s included in the cost. Cleanliness was average but the water jug had lip marks around it and hair in the bathroom. The staff were friendly and helpful.

Partner

10/10

Exceptional

21 Jun 2026

Patricia

Excellent rooms Excellent food Excellent staff

Friends_and_family Family

4/10

Poor

20 Jun 2026

Greg

Stayed here for 3 nights, no house cleaning, no fresh linen, no fresh towels, hotel does not accept cash, bar closed quite early, very over priced for food, beer, tea or coffee, I was charged £26.60 for 2 very small brioche rolls with rasher and egg and 2 small cappuccinos. Would not recommend and won’t stay again 😡

Family

10/10

Exceptional

20 Jun 2026

Steve

Lovely hotel for a break

Partner

10/10

Exceptional

19 Jun 2026

Sandra

The room was spotless and really comfortable. I will definitely stay again. The staff were very friendly and helpful

Family

10/10

Exceptional

18 Jun 2026

Mehar

Enjoyed a lovely stay, room was perfect we were upgraded. Breakfast was decent. Overall a pleasant stay and we would happily stay again.

Partner

10/10

Exceptional

17 Jun 2026

Ian

Every thing was wonderful from signing in to signing out well done.

10/10

Exceptional

13 Jun 2026

Jennifer

Lovely hotel

Partner

10/10

Exceptional

05 Jun 2026

Joanna

Super nice spa and pool. Friendly staff.
Would stay again.

Family

10/10

Exceptional

03 Jun 2026

FIONA

Really nice stay here. Clean and spacious rooms. Very good amenities but the thing that really made the stay was how lovely all the staff were. We would definitely stay here again!

Partner

8/10

Excellent

02 Jun 2026

Deborah

The Staff were lovely. We were upgraded which was nice. We didn't use the facilities due to lack of time but it looked good.
The rooms were a little dated and needed some TLC. The shower was very good. It is a drive or taxi ride into town as the pavements are not suitable for walking.
The Breakfast provided choice and it was good. Again the staff were excellent which made it taste better.

Partner

8/10

Excellent

28 May 2026

Chris

This is a nice hotel with friendly and welcoming staff, and the spa and pool facilities are both very good. The hotel has a relaxed atmosphere, the food was enjoyable. The communal areas are well presented, and overall it is a comfortable place to stay.

However, on this visit my room was not as nice as on previous stays, and the bathroom was looking a little tired in places. I also noticed a sweet wrapper on the floor at the bottom of the stairs on my first day, which was still there when I left two days later.

Overall, still a pleasant stay and I would return, but attention to housekeeping and maintenance could be improved.

Self

8/10

Excellent

26 May 2026

Christina

Lovely room with much needed aircon

6/10

Pleasant

22 May 2026

Jonathan

No breakfast or spa as these were extra on a considerably high price just for a one night stay

Partner

10/10

Exceptional

17 May 2026

Shirley

Lovely stay at this hotel, excellent service and staff so friendly. Fabulous breakfast.

10/10

Exceptional

14 May 2026

Sujoy

Happy with everything

Self

6/10

Pleasant

10 May 2026

Adam

4 pillows, 2 with protectors on but stained and warn, the other two with no protector at all. They have to address this, as it’s a serious hygiene issue. None of the staff knew what their policy was.

The renovated rooms have been done well considering the room price, however hallways are very dated and not maintained.

Partner

10/10

Exceptional

04 May 2026

Martyn

Great friendly staff recommend both bar and restaurant.

Partner

10/10

Exceptional

04 May 2026

phil

Brilliant

10/10

Exceptional

04 May 2026

phil

Stayed here now twice really nice hotel great staff great location

Partner

10/10

Exceptional

02 May 2026

Sara

Lovely hotel and I had a pleasant stay in a newly refurbished Signature room on the ground floor!

I would certainly come back and I have already recommended you to a friend.

Self

10/10

Exceptional

26 Apr 2026

Simon

Fabulous room with White Company amenities, very attentive team and great spa facilities. Take the half board option for exceptional value.
Lots of parking spaces.

Partner

8/10

Excellent

23 Apr 2026

Kuljeevan

Defo recommend

10/10

Exceptional

22 Apr 2026

Rebecca

Lovely staff, nice spa but pool a little cold, children got their own spa robes and slippers which was a lovely touch. Also recieved milk, juice and cookies for the children too in the room which they loved. Overall a lovely stay.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

David

Phil in the spa is the best manager you could hope for, far better than other hotels in the group. Hence why everything runs smoothly in the spa

Self

8/10

Excellent

10 Apr 2026

Angeline

Very friendly staff upon check in and throughout the hotel and spa. Room was clean. Good breakfast selection. Lovely pool area. Easy parking.

10/10

Exceptional

05 Apr 2026

Melanie

Breakfast was amazing so fresh , hot tub was prefect temperature

Partner

10/10

Exceptional

04 Apr 2026

Garry

Spotless clean room very polite staff drinks not over priced
Only fault is the doors to rooms get slammed shut very loud not the hotels problem tho guest need to be a little bit more careful and think of others

Partner

10/10

Exceptional

10 Mar 2026

Diane

I can't speak highly enough about Cottons Hotel. My husband and I stayed for 3 nights. The rooms are really nicely furnished, comfortable and clean. The restaurant service was excellent. The food delicious and drinks menu was extensive. The cocktails were fantastic. One day we used the spa facilities and my husband had a massage and I had a facial. We had a fabulous relaxing day and again the staff were excellent. Altogether a lovely hotel and one I'm happy to recommend.

Partner

10/10

Exceptional

10 Mar 2026

George

Very clean quite and relaxing

10/10

Exceptional

07 Mar 2026

Alison

Customer service was brilliant. Excellent food, drink and spa. Definitely coming back!

Friends

10/10

Exceptional

26 Feb 2026

Stefano

Upgraded to a suite and it was absolutely perfect for my husband's Birthday surprise. Clean, spacious room, staff excellent especially Sam on reception she was so helpful and also the lovely girls on the Spa reception. Breakfast was brilliant with a great choice. Will definitely stay again.

Partner

10/10

Exceptional

20 Feb 2026

Esther

Always the best stays at The Cottons! Thanks. See you in May 2026

Family_with_children

10/10

Exceptional

11 Feb 2026

Mark

Everything about this resort was quality. The rooms, the dining, the general area and the Spa. Great stay.

Business

6/10

Pleasant

04 Jan 2026

Simon

1. Coffee machine didn’t make hot coffee in the room
2. Breakfast buffet hot food wasn’t hot
3. Iron had material stuck to face. I asked for a replacement at front desk. The lady said of course but no replacement sent
4. The floor creaked above our heads so we were aware of noise from other rooms.
5. Bar food was good quality but the price of extras / sides was excessive. Sirloin steak dinner for two became over priced for what it was.
6. General take away from the experience was disappointment and that it was over priced for what was supplied
I don’t think I will stay again or recommend to family/friends

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jonathan

Smooth check in & check out, nice room, comfy bed, decent shower, great pool and spa facility, and friendly staff.

10/10

Exceptional

28 Dec 2025

Andrew

Great family stay over Christmas. Dog friendly facilities very good. Friendly staff

Leisure Pet

10/10

Exceptional

23 Dec 2025

Gary

Poor check in as way too much waiting due to one person on desk and large queue. No information on times or amenities. Didn’t have breakfast as too expensive at £16. Would have done if it was slightly cheaper. Did have an evening meal which was great and service was superb. Room was clean with plenty of space and could have a hot shower without water goining everywhere. WiFi was unusable in room so had to hotspot off the phone (WiFi was okay in restaurant though). No issues car parking and very comfortable bed.

10/10

Exceptional

21 Dec 2025

Michelle

.

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2025

Claire

Xmas 80’s party night was brilliant. The food at the party was both delicious and piping hot. The staff were friendly. The spa area was great.
The room was clean and the beds very comfortable. Also a good breakfast but could do with more vegetarian options and dairy free alternatives. Overall would absolutely recommend a stay here.

Friends_and_family Friends

10/10

Exceptional

12 Dec 2025

Kirsty

Everything was brilliant

10/10

Exceptional

11 Dec 2025

Sukhjeevan

A nice hotel perfectly situated for days out in Cheshire . It's clean and comfortable but value for money could have been better . The breakfast was very generic and could have been alot better .

8/10

Excellent

07 Dec 2025

Debbie

The room was large and clean, staff polite.
I do think it was a bit overpriced

10/10

Exceptional

06 Dec 2025

Carol

Every aspect of this hotel was really good
The pool wasn’t warm enough that was the only thing that we didn’t like everything else was fantastic especially the staff

Friends_and_family Family

4/10

Poor

06 Dec 2025

Mark

Room wasn’t serviced for all 3 nights stay. Mentioned on day 2 and was referred to a qr code to sign into if wanted room serviced. They said they would go up straight away and did not.
No milk in room to make tea / coffee and milk point in corridor was down for maintenance.
Hotel felt a bit tired in the rooms

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Colin

Hotel is great but breakfast is way too expensive

Business

8/10

Excellent

27 Nov 2025

ALISON

In all I thought the hotel was nice, the bathroom's could do with an upgrade....the towel radiator didn't work and the shower was a bit hit and miss. Pillows were way too soft but other than that room was good. Milk dispenser on the landing was a little messy but I like the idea. It's a little way out of Knutsford it's self and getting a Taxi provided to be a bit of a task.

6/10

Pleasant

20 Nov 2025

Vivien

The property is looking very tired and needs a full refurb. The rooms are not in line with a 4 star hotel but are clean and the staff are friendly.

10/10

Exceptional

20 Nov 2025

Richard

fantastic hotel

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Lindsay

Everything was perfect 💕

Partner

6/10

Pleasant

16 Nov 2025

Alf

Saturday morning breakfast was a shambles, queuing for tea, toast and food, milk had run dry and had to ask for a top up, I tried 3 pepper grinders and finally gave up.
Disappointed the bathroom only had a fixed wall shower and no guide to work the heating.
I was also led to believe that I would be charged extra to use the pool !!
For the price we were charged I expected better.

Partner

10/10

Exceptional

16 Nov 2025

Kevin

Room was brilliant, great extras for the kids, spa, pool and gym great and breakfast lovely.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Anthony

There were black spots on the bathroom ceiling!

Partner

6/10

Pleasant

14 Nov 2025

Shaun

Room too warm, breakfast poor value for money. Staff were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Ben

Becoming a little dayed

Business

10/10

Exceptional

08 Nov 2025

Sian

Great hotel- I was upgraded to a junior suite and it was superb.

Business Self

10/10

Exceptional

08 Nov 2025

Peter

Yes the staff were exceptional kind. The member of staff called Lottie (Charlotte) brought me a juice while I waited for other members of our party. She with her colleagues made a table for nine available, which was extremely helpful. I'm looking forward to staying again sometime.

4/10

Poor

02 Nov 2025

Deborah

Very slow service. Then gave me wrong key card and room it was in someone else name. When i went back to tell them the lady behind desk was rude

Partner

8/10

Excellent

19 Oct 2025

Andrea

Great staff very helpful and seem happy in their jobs

Partner

8/10

Excellent

19 Oct 2025

ELIZABETH

The breakfast was very good although staff didn't clear plates very quickly - I had to ask at one point.

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

David

Very nice staff.

8/10

Excellent

11 Oct 2025

Dharmendra

All good

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Renee

The reception area and dinner area was very modern but the rooms were outdated and a let down. It’s rated a 4* however our room wasn’t the cleanest. There was dust in most places. My partner had to reach to the back of the tv to turn it on and his jumper was covered in clumps of dust. The mirror was dusty as well as the remote control, light switch’s and surfaces. The shower curtain had mould on. The rooms need a refurbish especially the bathroom.

10/10

Exceptional

01 Oct 2025

STEVE

Clean, great pool

Business

4/10

Poor

16 Sep 2025

Rhian

This is definitely not a 4 star
Our room was shocking
Will not return

Leisure Partner

2/10

Poor

15 Sep 2025

Derek

Not good experience

Checked into a room which wasn’t ready. We walked in and it had not been cleaned. Was not advised about breakfast times, where restaurant was or how to access WiFi. Ordered breakfast in the room for 10.30 and went to reception to ask where it was at 10.55 and it had just left the kitchen.

Partner

10/10

Exceptional

08 Sep 2025

Kathryn

Lovely staff - especially in the restaurant and the spa. Spacious comfortable room and the spa facilities were good. The hotel has a nice friendly feel about it and the food is excellent and value for money. Will stay again soon.

Business Self

6/10

Pleasant

02 Sep 2025

Rowland

Our stay was good,but the cleanliness of the property was at best shabby. Our room was a good size but carpets and the bath were filthy. Tables in the restaraunt were not properly cleaned. Glasses were not cleaned properly,i sat at a newly set table where the glass i had still had lipstick on it. And i would like to thank housekeeping for coming in and half making the bed, stealing our original pillows and replacing them and not replenishing tea,coffe and biscuits. Only one towel for two people.My partner had been before and not encountered any of this. Up your game in the cleanliness department.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Stuart

Great touch providing a kids pack , VIP dressing gown for the little one . Kids pack including drink,shower products , activity pack and snack were really great touches

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

MATTHEW

Very clean, wonderful staff, good facilities. Would recommend

Leisure Partner

10/10

Exceptional

12 Aug 2025

Paul

The venue is amazing and located in a beautiful area. The reception area and lobby are really nice areas and the bar and restaurant are lovely too. The food in the restaurant was fantastic a d the staff were brilliant everywhere. The spa facilities, pool, sauna, steam room and indoor and outdoor jacuzzis were fantastic. The room was incredible and really cool and refreshing on the hottest day of the year, it was awesome.
I would go as far to say that this is the best hotel I have used in the North West of England. An absolutely amazing establishment and I will be making this my regular stop over when visiting the North West.

Business_and_leisure Partner

2/10

Poor

10 Aug 2025

Verified traveler

will not be going back

I booked a room with 2 single beds but got 1 double bed. The room was obviously not for us at it had rose petals on the bed with happy anniversary . The food was terrible I was served a raw burger when I pointed this out I was told that was how they cook their burgers !!!!!!!!!! I think the chef would not get a job in Burger king if that is how they cook burgers

Friends_and_family Friends

10/10

Exceptional

09 Aug 2025

Christine

Lovely hotel in a great location with a fantastic spa.

Leisure Friends

8/10

Excellent

01 Aug 2025

Patience

The staff was very kind and friendly.
Very tasty breakfast, I very much enjoyed the variety and quality of the food.
The bed was comfortable.

Business Self

10/10

Exceptional

01 Aug 2025

Patricia

Lovely airy clean well-appointed room with a really comfortable bed.
Food options were excellent.
Staff were all helpful and friendly.
Spa treatment with Candice was absolute bliss.
Wonderful stay overall - would definitely stay again!!

Leisure Self

10/10

Exceptional

31 Jul 2025

Sarah-Jane

Great hospitality

The room was provided with complimentary biscuits and hot drinks that were really nice. The bed was very comfy and the pillows were soft too. We had a breakfast the next morning which was great. There was lots of options the hot food was heated well and the cold breakfast bits were all set up neatly.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Liane

Lovely hotel, great staff

A lovely hotel and spa, really superb staff. Lovely room, really clean and spacious. I would go back.
However, the rooms are not soundproofed so lots of door slamming and other people’s tv sounds. The spa was fine one day but then rammed the next which was not massively relaxing! (But not sure you can do much about that). I come from london and was surprised that the drinks were more expensive here than at home!

Self

8/10

Excellent

23 Jul 2025

Dipa

Good size rooms. Friendly staff. Overall a good experience.

Leisure Family

10/10

Exceptional

21 Jul 2025

Claire

Stunning hotel, fantastic facilities. Friendly staff. Would not hesitate to book again.