Name: The Normanhurst
Address: Brooklands Rd, 195, Brooklands, Sale Manchester, M33 3PJ, GB

6/10

Pleasant

17 Jul 2026

Trevor

Basic accommodation, carpets need replacing very stained. Carpark needs grading but location was excellent. Fridge needs to replaced as not cold enough to keep milk fresh.

Self

6/10

Pleasant

05 Jul 2026

Chantel

Staff was nice but considering this was ment to be a superior room it was well below what I’d expect even in a standard room very dated, ripped wallpaper stained carpets dirt in drawers the only positive I have is bed was comfy and bedding was very clean

Partner

6/10

Pleasant

29 Jun 2026

Fadhli

I didnt get the room that was shown in the pictures, a rather plain room instead. Maybe that room in the pictures was for display purposes only. The smart tv and the check-in staff are excellent though, probably the only two things to complement about the stay. Need a cleaner toilet and more hooks around the room.

Family

10/10

Exceptional

21 Jun 2026

Shaban

My room was very nice and comfortable. It had all what I basically needed, WiFi, TV, iron, microwave, kettle, fridge. Wish the fridge was more cooler. The bed was so comfortable and soft carpet. Lots of cupboard space and decent size table, opening window. Bathroom was good, shower was so relaxing. I wish I could have mix taps or a basin plug which it didn't and shaving was a little awkward with no mixed water. I would definitely stay here again and highly recommended. The staff were also very friendly and helpful. A couple of nights there was a big disturbance and fight between other guests and too much shouting and screaming, which after two nights disappeared. Behaviour of guests is not the owners fault.

8/10

Excellent

18 Jun 2026

Anthony

Parking was fine, location was good for what I was doing. The staff I dealt with were great.

Self

10/10

Exceptional

18 Jun 2026

Brian

staff were friendly and welcomimg. Breakfast was excellent and well prepared.
Parking was safe and plentiful.
Would use again

Friends

4/10

Poor

15 Jun 2026

Rebecca

We arrived expecting to stay in the main building.. the guy on reception was very friendly and tried to help as much as possible .. however we were shown to a run down annexe at the back.. nothing like the photos on Hotel.com.
The room overlooked a broken fence , the beds were very springy..
One of the bulbs was missing in the bedside light, when the guy tried to replace it, it tripped the switch so we were plunged into darkness..
In the grimy bathroom the water in the shower was tepid.. we were told it was due to the hotel being fully booked and a demand on the boiler. So we conceded to shower in the morning, bad mistake as it was then ice cold..
The TV pixilated on most of the channels..
We couldn’t wait to leave the place…never again.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Lester

Everything ok

2/10

Poor

14 Jun 2026

Ramandeep

Room was awful dirty smelly.

Self

4/10

Poor

11 Jun 2026

Mike

New bathroom shower toilet basin and tiles, about the only features I would retain unfortunately. Carpet was filthy, double glazing in window was totally fogged up, could not see out. Building has just not been maintained at all, grounds also badly neglected. Main Building, little that I saw of the entrance lobby and stairs, etc, would make an ideal set for a scary movie, like Alfred Hitchcocks Psycho.

Self

8/10

Excellent

14 May 2026

kevin

1. Night stat and staff very frienley and helpful and rooms ok

10/10

Exceptional

26 Apr 2026

Chris

Very good would definitely stay there again

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Bethany

On arrival good first impression, receptionist was lovely and helpful information in the reception area.

However, this hotel needs some major TLC, a lick of paint and some air freshener! We stayed in the adjoining building but the corridors are grubby, really outdated and smelt awful of what I can only match to BO smells and then our room smelt of cigarettes, again very grubby walls/carpet, outdated and just not inviting at all.

It's not even about being modern, the carpet is lifting all around the edges and at the joins, the curtains are grubby and musty, walls are grubby and in dier need of a lick of paint.
There were mould spots around the seal of the bath, the shower didn't work at all and was poorly fitted, and the bath taps were not secure. We couldn't have a morning shower at 7am and there was no staff around to ask for help.

We needed somewhere to stay night before marathon and it did the job for that but never again, it was also disappointing that the hotel was full of marathon runners yet there was no staff available early morning and no breakfast available until 8am which was too late for some of us running earlier.

It has the potential to be a beautiful place but is really let down currently.

6/10

Pleasant

20 Apr 2026

Adrian

The Normanhurst is starting to look very tired and a bit run down, having said that the room was clean and comfortable and the staff very helpful. Parking was good, the location is great and pricing was better than the competitor hotels nearby.

Self

2/10

Poor

24 Mar 2026

yuen man

the centralise heat is weak and not in service.

10/10

Exceptional

02 Mar 2026

Grace

Clean room. Lovely and big. Staff very friendly

Partner

2/10

Poor

28 Feb 2026

C

Arrived 22:30 after an evening flight back from a city break.
Told family room was unavailable due to water leak in ceiling, instead offered ‘superior room’ with mattress (mouldy) on floor for my teenage daughter.
Whole place was frankly in poor state: pot holes in car park, breakfast room door handle missing, stained carpets.
I have never paid for accommodation and then on viewing it, felt I’d rather leave and drive home, but that’s what we did.

4/10

Poor

28 Feb 2026

Stuart

Heating not properly working radiators need bleeding

2/10

Poor

11 Feb 2026

Tony

Everything about the hotel was terrible. I cannot think of anything that would want us to stay there again.
Room dirty and damp, had to run water for mins to get it hot.Carpet damp and dirty.

Leisure

8/10

Excellent

10 Feb 2026

Jakir

People are nice. Room was dated. Had to sleep for a night so was not fussed. Breakfast lady was amazing and ok food choices

8/10

Excellent

30 Jan 2026

Melissa

Room was clean. Tea station and towels were well stocked. Arriving at 8:30pm. We had to wait a while for someone to come to the front desk.

Friends_and_family Family

8/10

Excellent

24 Jan 2026

maya

Lovely area and staff ,rooms have everything you need just a little outdated but lovely stay

8/10

Excellent

15 Jan 2026

Mel

Had a nice quiet stay and everything I needed for the two nights stay. Thanks to the reception who was very helpful

Leisure Self

6/10

Pleasant

11 Jan 2026

Matt

Room was quite small and a lot of the amenities didn’t work.
Shower was incredibly poor which took 15 minutes to heat up and TV didn’t get many channels which work.
Ceiling and bathroom looked to be covered in mould and room needs some very needed TLC.
Bedding was clean and there wasn’t any noise from traffic outside, although on a pretty busy road, but the walls are paper thin and can hear everything from rooms next door.

Staff were very friendly.

Scored as average as was a cheapish room and although less than expected, it had a clean bed.

8/10

Excellent

02 Jan 2026

Rae

Have stayed here at Christmas for the last few years. The superior rooms are spacious, clean and comfortable. Good beds and NO flashing lights on the smoke alarms, that can keep one awake. Great. I like this hotels' non fussiness. Hot water seems constant for the bath and shower. The outside is a little shabby to look at and needs a spruce up, but the view of the trees and greenery make up for that for me. The back rooms are also away from the road noise. I'd stay again. I haven't had breakfast there.

2/10

Poor

01 Jan 2026

Colin

Rooms were discusting. There was a horrible smell in the room and corridors. We did not stay it was dirty.

Leisure Partner

2/10

Poor

29 Dec 2025

Lara

Staff were absolutely fantastic. Room was so appalling that I kept my slippers on every time I was in there and then threw them away before leaving. Carpet was stained and greasy, shower was a trickle that ran warm for a minute and then gave up and ran cold. The wallpaper is peeling off in strips and the walls are covered in mystery markings. I had booked for four nights in the middle of a stressful situation but should have booked only one so I could have left and found somewhere else.

Business Self

10/10

Exceptional

29 Dec 2025

Tina

Comfortable stay

6/10

Pleasant

27 Dec 2025

Anthony

Room clean enough
We seem to have been put into a cold wing of the hotel annexe -Radiator not working
No soap at all in bathroom
Hot water non existent warm water after waiting an age

Partner

10/10

Exceptional

25 Dec 2025

Sujoy

Lovely overnight stay in a spacious room. Amir at reception was very nice.

Partner

6/10

Pleasant

21 Dec 2025

peter

Okay

10/10

Exceptional

09 Dec 2025

Tehseen

Best thing about this hotel is Amir Hamza. He is the friendliest of the persons on the earth. His customer services skill were great. I had very late check in and he was worried because my arrival was around 10:30pm. Hamza called me to check if I was still coming. He showed me the room and facilities. It is a nice hotel with some good features. Some things can be improved however I cannot complain. I have rebooked here 3 times just based on service.

Business Self

6/10

Pleasant

07 Dec 2025

Jennifer

The staff were very polite. & helpful thankyou. The room seemed small but ok as only there for 1 night. I think the corridors need better floor covering - doesn't give a good appearance as it's dark/worn out.

Leisure Family

2/10

Poor

04 Dec 2025

Tayyibah

Dirty room smellls of curry everything broken asboultely ratty dirty

4/10

Poor

21 Nov 2025

Jack

The rooms were very tired and run down. Lots of mould in shower/grout. Torn fabric over chairs and headboard, tired furnishings. Poor heating arrangements, very cold. One end of the building stunk of cannabis, perhaps just a coincidence but smelled like smoking. Really disappointing stay.

Business

6/10

Pleasant

20 Nov 2025

Tim

parking easy. there are no options for evening meal or bar facilities at the hotel even though the sign states hotel and restaurant

Business

6/10

Pleasant

17 Nov 2025

Maxine

We were able to check in early as we were heading into Manchester and wanted to leave the car there, which was great. The room was warm, cosy and clean. However there was no soap by the basin and no shower gel. I was concerned that the luggage stand has been placed directly infront of the fire exit. The light above the basin didn't work. Having no curtain at the bathroom window felt a bit odd, despite it having frosted glass! I only spotted the WiFi code - in a very small font on the key card, as we were leaving! Just thought I'd mention those few things that could have made the stay better.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Amanda

The staff were exceptionally helpful. There was a slight heating issue which they sorted very quickly. The hotel is clean, but a bit old fashioned in décor, the bathrooms are modern though. Breakfast is worth the extra. The free parking is a bonus.

Friends_and_family Family

4/10

Poor

05 Nov 2025

Rebecca

Some rooms are outdated, heating is very hit & miss,
parking is very tight.
but staff are all friendly, and doing the best they can with what's to hand.

10/10

Exceptional

28 Oct 2025

alexandra

good area, nice seating area outside and large bathtubs

Leisure Partner

8/10

Excellent

25 Oct 2025

Amanda

The staff were very friendly.
The hotel needs a bit of TLC but it was clean and comfortable and in a good neighbourhood. There was plenty of car parking and there is a tram stop within 15 minutes on foot. The breakfast was in a large dining room on the ground floor. You need to have mobility to get to rooms on the upper floors.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Erika

It was alright.

8/10

Excellent

21 Oct 2025

Andrew

Clean and decent bed

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

mark

arking easy room clean breakfast very good staff excellent

Partner

2/10

Poor

18 Oct 2025

Louise

The staff were welcoming, and the room was spacious. However, the shower was very weak, and the room smelled awful. I think that milk had been spilled on the floor and it smelled rancid. Ruined our stay. I think the carpet needs a deep clean, or replacing. There was a big, visible patch of mould on the wall by the bed, which is a trigger for my asthma. Before my trip, the hotel had also tried to take money from my account before my stay, when it was supposed to be paid at the property.

Partner

6/10

Pleasant

16 Oct 2025

Mohammed

Staff were very nice.
Hotel price was excellent for a family room. But the hotel looks nothing like the pictures online. Really run down and needs alot of work done to it. Too old fashioned and squeaks from the doors.

Leisure Family

6/10

Pleasant

13 Oct 2025

Sandra

We had a pleasant stay despite the hotel being in a poor rundown state, our room was fine, it was comfortable and clean. The breakfast was made to order and hot!
The one member of staff we saw the day before mowing the grass, checked us in AND served us at breakfast needs praising. He was polite and attentive.

Partner

10/10

Exceptional

09 Oct 2025

James

Another great stay here again the staff are so friendly and helpful and the rooms are ideal for people working in the area as they have a decent sized fridge and a microwave and kettle,will be stopping again .

Business Self

10/10

Exceptional

07 Oct 2025

James

Parking is secure

Business Self

8/10

Excellent

06 Oct 2025

Maureen

It's not too bad for the money, reasonable price and near enough to the airport.
The room was clean and beds comfy. The reception was nice and quaint, and the receptionist was very welcoming, but the hallways could do with a little tlc

Leisure Friends

8/10

Excellent

04 Oct 2025

Martyna

Our stay was pleasant. The room was comfortable and clean, with a fridge and bits to make tea and coffee. The staff were friendly and helpful. Check in and check out was easy.

Friends_and_family Friends

2/10

Poor

01 Oct 2025

Annwen

It’s a dose house no amenities

Business Partner

4/10

Poor

28 Sep 2025

Maxine

The bath plug hole had hairs wrapped round it.
The hotel smelt fusty.
Very dated. Beautiful building.

Leisure Partner

2/10

Poor

28 Sep 2025

Pavel

This hotel looks like was refurbished 30 - 40 years ago

Business Partner

10/10

Exceptional

28 Sep 2025

Victoria

Excellent trip all in all, friendly staff, safe car park. Room was real clean.

Partner

10/10

Exceptional

22 Sep 2025

Manjith

Good Hospitality service

8/10

Excellent

15 Sep 2025

Amar

Friendly staff. Decor and fixtures are dated however generally had a comfortable stay.

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

James

Great place to stay ideal for airport.

Lovely hotel ideal for the airport ,rooms are good sized and come well equipped with even a fridge and microwave for long stays and the staff are really friendly,a good size car park with free parking already booked again for this week .

Self

2/10

Poor

08 Sep 2025

Wai Ping

They should provide hair dryer and a hook for clothes in the toilet

Leisure Family

6/10

Pleasant

08 Sep 2025

Adeola

It was pretty average

Leisure Self

6/10

Pleasant

27 Aug 2025

Nina

It was good for what I needed it for which was a oit stop for our early flight from Manchester Airport.
It was also cheap so i cannot complain too much. Parking was free. Staff was plesant bjt room and building is old and not clean enough. Don't know if i will stay here again but it wasn't terrible just a bit deceiving in real life

Leisure Family

4/10

Poor

26 Aug 2025

Verified traveler

The first room allocated to us smelled awful

8/10

Excellent

22 Aug 2025

Haydar

Nice and clean

10/10

Exceptional

08 Aug 2025

Amie

Lovely

4/10

Poor

30 Jul 2025

Lucas

Let down

The property was very worn and tired.the exterior looked abandoned ,unkept.
The room itself at a glance looked clean,at a deeper look the carpets were old and heavily stained,toilet area also dirty and damage to adjoining shelving.
The room faced to the rear of property where there was an outdoor seating area .even with the windows closed the noise from other guests drinking and smoking throughout the night.made it impossible for me to sleep!good points; the shower was small but instantly hot also ample parking

Partner

6/10

Pleasant

19 Jul 2025

Julie

was advised our staff requested not to stay here again.

8/10

Excellent

14 Jul 2025

Olivia

Good value for money

4/10

Poor

11 Jul 2025

James

Very very very dissatisfied!

I’m extremely disappointed with my stay and wish I had read the reviews beforehand.

The property’s photos must be outdated, as they do not reflect its current state.

The receptionist was friendly and welcoming, but unfortunately, that was the only positive.

The hotel is a significant misrepresentation of what was advertised. The grounds are in poor condition—overgrown, littered, and neglected—far from a 3-star standard.

The rooms are adequate but need a complete overhaul, including new carpets and bathroom upgrades.

For the price, this hotel was not worth it. A stay at a budget chain like Travelodge for half the cost would have been a better choice.

I feel let down by Hotels.com and urge you to send an inspector to assess this property.

How do I go about a refund?

Business

4/10

Poor

11 Jul 2025

Verified traveler

Not Great

I don't know what the man building is like, but if you are stuck in the Annex, then this is not a great place to be. Building is very run down, carpets are filthy and rooms are not good.

Business

4/10

Poor

09 Jul 2025

Sam

It needs thorough renovation

The hotel is in a terrible stay and needs an overhaul. Frontal areas was painted, some bathrooms were renovated but overall it feels like a building about to fall apart.

Business

8/10

Excellent

07 Jul 2025

ABDUL

Not bad. Staff was very polite. Room was overall ok but outside mats needs to be changed.

2/10

Poor

04 Jul 2025

NEIL

This property isnt fit to let rooms
The staff member we met was very friendly and helpful this was the only positive in the 40 mins i stayed before leaving and booking elsewhere

4/10

Poor

03 Jul 2025

Verified traveler

On the positive side, the property was kept clean and tidy with evidence that some effort had been made to keep rooms modern in a number of ways. However, the basic problems would be harder to resolve, particularly noise where walls are 'paper thin'. It is disconcerting to have to listen to someone urinating in another room. There was extensive noise from outside which inhibited any chance of sleep. One room was described as 'large' which was far from the truth, whilst another had a broken window that could not be closed. Outside, the grounds looked as if they had no seen a gardener for a long, long time. Disappointing.

Friends_and_family Family

4/10

Poor

30 Jun 2025

Debbie

The Hotel is in a state of repair. It needs cleaning and alot of work.the member if staff on check in was helpful.
The key safe to get in doesnt work took over 15 mins to open.
Mold in the shower. The carpet need cleaning.

Partner

8/10

Excellent

28 Jun 2025

Daniel

Was ok for what I needed

Hotel is tired on the outside but room was clean and well kept.

Self

6/10

Pleasant

27 Jun 2025

J

Not bad!

Business

6/10

Pleasant

27 Jun 2025

J

It wasn't bad!

Business

4/10

Poor

25 Jun 2025

Steve

One up from sleeping in the car

Grim, no staff.

Business

4/10

Poor

23 Jun 2025

Verified traveler

Pictures online do not accurately reflect the property

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Mayrin Yamileth

there’s no dining options near the hotel

Leisure Friends

8/10

Excellent

14 Jun 2025

Graham

Room was very spacious
Furniture could do with updating
Good value for money
Ideal for what i needed

Leisure

8/10

Excellent

13 Jun 2025

Stuart

I only stayed overnight having booked online check in was quick and simple. My room was comfortable a small ensuite but perfectly adequate. I had some difficulty negotiating the late return combination lock but luckily I spotted a member of staff clearing up at a first floor window and he came to my aid.

2/10

Poor

08 Jun 2025

Kennedy

This was by far the worst hotel I have ever stayed at. I have stayed at motels in the middle of nowhere that were cleaner, with better service and better facilities. The management was not helpful at all, our water was dirt brown, our room smelled like a vegas casino and on top of it all I paid a ridiculous amount of money. This literally seemed like a scam and I am appalled that they are allowed to house any guests without someone signing a waiver.

Leisure Partner

6/10

Pleasant

06 Jun 2025

Michael

Great

Partner

8/10

Excellent

21 May 2025

Chris

Really good value for money, very convenient for me personally when working at the local hospital.
Will definitely stay again.

Business Self

2/10

Poor

20 May 2025

Luke

Shocking

The gentleman was very nice but the rooms were absolutely shocking, we had three rooms booked one family room that they didn’t have, they switched the worst room for us but that wasn’t much better but it didn’t have hairs in the bed I had to put shoes on to go to the bathroom in the night as the carpet was dirty we tried to get in another hotel locally but couldn’t find three rooms

Business

10/10

Exceptional

15 May 2025

Janet

Great service from staff, very clean. Buses and eateries easy close walk. Enjoyed our stay there.

Leisure Friends

4/10

Poor

14 May 2025

Christine

The grounds are completely overgrown. Part of the building at the back looks dilapidated. The corridors had a musty smell. There was no reception. A man used the back of an old envelope to note that I had arrived. The door to my bathroom was dirty and had been kicked in. No toilet roll holder in the bathroom. I stayed one night and when I left, the so called security door at the back was not shut and the box for depositing my room key was wide open. Anyone could have wandered in, taken a room key and settled down. This used to be a beautiful hotel. Very sad to see it in such a poor state.

10/10

Exceptional

14 May 2025

matthew

Stayed here several times no problem.

2/10

Poor

27 Apr 2025

Verified traveler

Not worth the money… dirty!

We were very disappointed with our stay here. We looked for somewhere with an ideal location in Manchester particularly for the marathon. Inside was very dirty and has not been kept in good condition. Where to start? The carpets and rugs had stains on, the bathroom had hairs all over the wall from the last occupant, there was no charger on either side of the bed even though there was an unplugged lamp on one. The kettle has no plug socket near so had to use that on the window sill. Wall lights with warm and cool bulbs in? There was mould in the bathroom, the extractor fan was very noisy. There was loads of cracks in the walls that haven’t been filled. There has been a complete lack of love and overall a very disappointing stay considering we paid over £100 for 1 night.

Partner

10/10

Exceptional

25 Apr 2025

Paul

Quaint historical feel, conveniently located a short drive to the airport. Reasonable price for a good sized room.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Diane

Excellent staff.

Property was very clean but a few minor points needed repair/updating.

I could hear a lot of sounds from the people in the room next door.

Generally very comfortable and met all my needs.

Business Self

2/10

Poor

30 Mar 2025

Verified traveler

No one on reception for check in no one answered bell or phone numbers that were left and it took over 10 minutes to check in and there was no till so after paying the man had to go into another room to give me £2 change and room had cobwebs with dust on them

2/10

Poor

27 Mar 2025

Majid

The pictures are not showing the reality..
This place is dump..
dirty as hell and waredown..

8/10

Excellent

16 Mar 2025

S

The Normanhurst

As per other reviews the hotel is great for a short 1 to 2 night stay. The twin room was comfortable, but the deco was tired. Stayed for 2 nights, towels weren't changed, nor bins emptied! On the plus side there was a microwave and fridge in the room. Had breakfast both mornings. Full English at cost of £10.95, which was nice. In short hotel is ok for a short stay.

Friends_and_family Family

6/10

Pleasant

05 Feb 2025

Sharna

Average stay

Nothing special, a bit rough round the edges but for the price and convenience it will do. pictures are very deceiving

Friends_and_family Friends

6/10

Pleasant

26 Jan 2025

Paul

A convenient place to stay before an early flight from Manchester airport. Reasonably priced, efficient service at reception. A very small room, ok for one night with an early departure the next morning, but I wouldn't have wanted a longer stay in that particular room.

Leisure Self

8/10

Excellent

21 Jan 2025

Rahim

Warm welcoming, All staff’s was really nice and friendly. Really nice place to stay .Room was clean,I enjoyed

Family

8/10

Excellent

17 Jan 2025

JJ C

Very good value for money, the bed was very comfortable, and the room was very warm which was great as I stayed there during the snow and freezing conditions that week.
The mini fridge wasn't that cold but still done the job.
Only negative parts was no towel change for over a week and room wasn't hoovered as far as I could see, but again, you get what you pay for and in my opinion this hotel was very good value for money, plus they still advertise that hotel has a bar, it hasn't been in use since covid I was informed. 8/10

Business

8/10

Excellent

14 Jan 2025

Timothy

Overall great value for 1 nights stay

Business