Hilton Garden Inn Reno

United States , Reno - NV
RENO, 9920 Double R Boulevard
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100 reviews shown

10/10

Exceptional

19 Jun 2026

Emily

Cleaniness

Family_with_children

10/10

Exceptional

08 Jun 2026

Heather

All the staff was extremely nice and very helpful. We really enjoyed our stay.

Partner

10/10

Exceptional

06 Jun 2026

Michelle

This is a great place to stay, eould definitely recommend 👌

Self

10/10

Exceptional

25 May 2026

Lemona

Alexia the best person to represent this hotel. She is friendly, and has exceptional customer service. I had called over the phone to request a roll away bed and to also ask few more questions about the hotel. She accommodated my request and answered all my questions. The breakfast was good. The only downfall was that the jacuzzi wasn't working and the pool was not heated. All the staff were really nice and had great customer service that I don't mind the inconvenience of the spa and pool. They have a awesome team at that hotel.

Family_with_children

10/10

Exceptional

13 May 2026

Tracy

This hotel was updated and very clean.

Partner

10/10

Exceptional

03 May 2026

Diana

Great staff!

Self

10/10

Exceptional

30 Apr 2026

Margaret

We have no complaints; it was a very comfortable stay. I just hope there weren't any complaints from other guest as we had our pet who barked at every noise he heard. The area was convenient and very nice.

Partner

10/10

Exceptional

27 Apr 2026

Teri

Really liked Katie who checked us in. Got us a room on the bottom floor which we appreciated.
The breakfast on Sat. was nice but on Sunday lacked food and plates. Felt bad for the girl that was running it...she was overwhelmed but very nice.

Partner

10/10

Exceptional

27 Apr 2026

Ester

We had a great day definitely coming back

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jennifer

Great hotel

Family_with_children

6/10

Pleasant

12 Apr 2026

maria

The hot tub is closed down for a year with no warning on Expedia. The rooms heater/air conditioners stink. We had to switch rooms after check in as it smelled so bad. The bedding is old and the pillows were not supportive. Not worth the price.

Family

8/10

Excellent

09 Apr 2026

Shannon

Over all well

Partner

10/10

Exceptional

30 Mar 2026

Henry

This hotel is in a nice area, clean rooms with great beds and pillows. Staff is always friendly and helpful. The dining options are great, they have a nice bar and a very relaxing atmosphere. Would not hesitate to recommend this hotel.

Partner

10/10

Exceptional

22 Mar 2026

Mostafa

All was good

Family

10/10

Exceptional

22 Mar 2026

ISMAEL

Clean place and friendly staff.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Aurora

The front staff member, young lady (straight dark long hair) sorry can’t remember her name, is amazing! Love her customer service, professionalism, and so accommodating to what we needed.

Family_with_children

10/10

Exceptional

06 Mar 2026

Monica

I had an issue with a super noisy neighbor and the Manager on duty helped me resolve this issue and offered me a complimentary breakfast for the inconvdnience. Very nice staff and clean rooms! Will stay there again.

10/10

Exceptional

25 Feb 2026

Kristie

It’s very convenient for me and the staff is helpful

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Lisa

Staff, amenities, great room, good breakfast.

Business

6/10

Pleasant

07 Feb 2026

Amy

Clean room, comfortable bed, courteous staff. The shower did not work.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Monica

Even though there was a hiccup with our late night check-in, the front desk staff and manager were amazing! so friendly and accommodating! Their customer service made all the difference. Highly recommend.

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Kathy

The room was comfortable but the meals were too expensive. The TV reception kept going off during our stay but would eventually come back. The staff was nice but we didn’t interact with many of them.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Pankaj

Good

4/10

Poor

04 Jan 2026

Chwee Lian

We made a reservation in this hotel because of its hot top but unfortunately it was not functioning. Breakfast options were not great either. Partial breakfast was served at 730am despite it claimed
to begin at 6am

10/10

Exceptional

04 Jan 2026

Henry

Did not have breakfast

Business Partner

10/10

Exceptional

02 Jan 2026

Song

nice staff. Nice room.

Leisure Family

10/10

Exceptional

01 Jan 2026

LeOnna

It was seamless check in and check out. The room was clean and had all the basics. Only issue really was getting in and out of doors. Otherwise it was a nice stay for a on night stay.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Andrew

All amenities was excellent

Leisure Pet

6/10

Pleasant

28 Dec 2025

Edith

This hotel is cery clean a d the staff is friendly. They have one pretty serious issue, the mattresses are so hard. This is the second one I've satyed at in this area and both had horrible beds. Otherwise great place in all other respects.

Self

10/10

Exceptional

25 Dec 2025

Amy

Comfortable and clean room, welcoming staff.

6/10

Pleasant

20 Dec 2025

Regina

Did not have breakfast, was not included in price.

Partner

8/10

Excellent

13 Dec 2025

Reginald

It was good. Your wireless service for TV was not good

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Tracy

Lots of noise heard through window glass. Recommend window upgrade to reduce road noise.

8/10

Excellent

02 Dec 2025

ROBERT

Was a bit expensive for the quality

Leisure Partner

10/10

Exceptional

30 Nov 2025

Ling

Every day is good!

10/10

Exceptional

30 Nov 2025

Ruben

Clean and comfortable our kids loved the pool. I would stay again next time we are in Reno!

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Amy

Very pleasant stay, the bed was very comfortable, the room is clean and the staff is courteous and professional.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Kim

I felt the area was seem safe and inside I feel that it was pretty clean. My number one is the safety of the area especially if you’re doing business in the area or you don’t wanna be around the casinos, but you just wanna drivable place. I think it felt safe like there’s somebody always in the front. I like how there’s room first floor if you’re by yourself it’s probably a safe area to have the first floor upper parts seemed OK Safe too. I felt I think it should be breakfast included when you get a room, but that’s OK and a little bit more options for all you can eat breakfast but that’s fine. Everything there is very close by. There was a lot of stores and Starbucks was there and whatever people needed so I’m I’m happy with that and was very dog friendly. thank you

Leisure Family

10/10

Exceptional

04 Nov 2025

Donna

We had to attend a family memorial and only required a place to sleep for one night. But we were glad to book a room which was so clean and suited our needs. The staff we encountered over the phone and in person were friendly and very helpful.

8/10

Excellent

03 Nov 2025

Apinya

Staff has great customer service.

Business_and_leisure Family

10/10

Exceptional

03 Nov 2025

Zuly

Great place to stay and they allow pets. Most important for me.

8/10

Excellent

13 Oct 2025

Janet

Room was clean. Staff was friendly.

10/10

Exceptional

05 Oct 2025

Karunarose

Clean room and friendly staff.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Maria

Friendly staff and clean room very spacious!!

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Gary

Very friendly staff and very clean hotel.

Partner

4/10

Poor

15 Sep 2025

Jason

The longer we were in the room them more we noticed it was lacking in the cleanliness. The bed was uncomfortable. And it said it had breakfast included but then we found out that you had to pay for it and it's prices depending on what you got.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Lura

Nice property

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

daljit

All good

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Theresa

Very nice great area not to farfrom airport

6/10

Pleasant

02 Sep 2025

Elisha

The staff was super helpful, and the hotel was clean and tidy.

Business Family

6/10

Pleasant

02 Sep 2025

Sonia

i didnt end up going

4/10

Poor

01 Sep 2025

Roosevelt

Noisy surrounding

Overall the rooms, the staff, were all excellent.
You can hear everything around like a window was open Hear the guess above walking and the shower make you feel like you was in, it way to noisy.

Partner

10/10

Exceptional

01 Sep 2025

lisa

Nice property. The rooms looks like they have just been renovated as they were very clean. The hallway carpet and elevators need some work though. I would definitely stay there again.

Leisure Family

8/10

Excellent

24 Aug 2025

Remy

Very convenient and good bar and lounge area

Leisure Family

8/10

Excellent

21 Aug 2025

Joann

Our stay

Checking in was marvelous. Our room was inviting. Everything we needed was close at hand. Various food varieties were close. The pool was inviting and welcome. Would return.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Mary

My room has a whirlpool tub. Great extra touch and so relaxing

Leisure Self

10/10

Exceptional

07 Aug 2025

Terrence

Was a pleasant trip Southern California to Reno/Tahoe hotel was nice staff nice

Leisure Partner

10/10

Exceptional

03 Aug 2025

Andrea

Goog

8/10

Excellent

02 Aug 2025

Verified traveler

Adequate hotel with good quality facilities.

It is a shame that they try to charge you for water $3 for a standard 10 oz bottle. At the room price they could afford to give breakfast and a couple of bottles of water. Breakfast is costly and not that great. Peg’s Eggs is nearby and the breakfasts there are both better and cheaper than the Hilton. There is even a McDonalds across the parking lot. The people are friendly and the rooms are standard with Easy chair, desk and chair, microwave, small serving coffee maker and small refrigerator. We had two very comfortable queen beds. The Air Conditioning system was a puzzle. It appeared to be partially controlled elsewhere. Sometimes it obeyed the thermostat and other times it ignored the thermostat. So sometimes it was to our setting and sometimes it was too cold. Keep a covering handy that is easily removable. In general this is an adequate moderate price good quality hotel with a few quirks.

Friends_and_family Friends

6/10

Pleasant

29 Jul 2025

Fredy

Nice bed. I was disappointed about the swimming pool not be in service. 👎

10/10

Exceptional

18 Jul 2025

Lonnie

Everything

10/10

Exceptional

16 Jul 2025

Alexis

Grey stay

Leisure

10/10

Exceptional

09 Jul 2025

Herbert

Very relaxing stay

8/10

Excellent

09 Jul 2025

Donna

10/10

Exceptional

07 Jul 2025

Elizabeth

Everything was perfect. But wish the jacuzzi was working.

Family

10/10

Exceptional

07 Jul 2025

Linda

Beautiful and clean property .so nice to have an upscale property that takes dogs! Most are dirty and smelly. My dog is very well behaved..i walked her and picked up after her and it was perfect. Thank you..wonderful staff and great breakfast!

Leisure Pet

10/10

Exceptional

06 Jul 2025

Jennifer

I appreciated the pet friendly atmosphere

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Barbara

I had a delightful stay at your wonderful hotel! The staff was especially helpful and friendly. Everyone had a \"hello\" for me and gave me lots of smiles. The hotel and my room were very clean. I would stay there again. Thank you!!

Leisure Self

10/10

Exceptional

29 Jun 2025

Tracey

Clean, quick service, easy check in

8/10

Excellent

23 Jun 2025

Sid

Goo

10/10

Exceptional

22 Jun 2025

Jeffrey

Clean, easy access from airport & friendly staff. We would Definitely stay here again.

6/10

Pleasant

21 Jun 2025

Vanessa

The check in was horrible. They didn’t let us check in until 45 mins after the check in time. Only comped us $8 parking. We didn’t have enough time to get ready for a wedding.

Leisure Pet

10/10

Exceptional

19 Jun 2025

Jeremy

Very convenient location.

Leisure Family

8/10

Excellent

18 Jun 2025

Kris

Location was great, staff very friendly and helpful. The restaurant could use updating, went for dinner and no one was paying any attention that I was even there....so no dinner for me there.

Leisure Self

10/10

Exceptional

14 Jun 2025

Wayne

Great location and excellent property.

Leisure Family

10/10

Exceptional

01 Jun 2025

Nathan

Beautiful Hilton Garden Inn! The hotel room was beautiful and the hotel staff was able to provide us with a pack and play for my nephew. Thank you Hilton Garden Inn!

Leisure Pet

10/10

Exceptional

01 Jun 2025

Lionel

Friendly staff and really clean

Leisure Family

6/10

Pleasant

30 May 2025

richard

The room was clean. Bed was not super comfortable so I needed to use extra padding. I was pretty shocked and upset about the price of the breakfast. Most hotels are still offering this breakfast for free and this hotel decided to charge $20 per person for a \"buffet\" that was the typical cereal, bagels, and mushy scrambled eggs from a carton and cheap frozen sausage sitting in vat. If they are going to charge that much, please make the food higher quality than McDonalds at least.

Friends_and_family Family

8/10

Excellent

24 May 2025

Ying Jen

Like it

8/10

Excellent

24 May 2025

Ron

Nice, clean facility. I thought it a bit enriching to charge a parking fee for a regular motel parking lot.

4/10

Poor

23 May 2025

Edna

Run down property. Monitors on the treadmills didn’t work. Motorized shade in room didn’t work.
When I checked in the front desk person repeatedly told me what I could NOT get because I used a third party instead of book directly with my honors number. The restaurant breakfast was mediocre, coffee terrible and dinner worse. I was there for a training onsite- refreshments for the conference room were sad, bagels that were left all day, bags of chips and fruit bowl - also let out all day. Worst Hilton I have ever stayed at. I’m

Business Self

10/10

Exceptional

23 May 2025

Kathy

I really like this hotel and will stay here again. I did have a problem with booking through Expedia, though, and will not use Expedia again.

Family

10/10

Exceptional

17 May 2025

Tom

Clean, good location

Leisure Family

10/10

Exceptional

16 May 2025

Ashley

This place was exactly what we needed for a Volleyball tournament. Kids were happy. The adults were happy. Hotel smelled great. The food was good and the bar was even better.

Friends_and_family Family

8/10

Excellent

12 May 2025

Jeanette

The property is conveniently located by several places to eat, grocery stores, coffee. Close to our venue for volleyball, easy drive to the freeway. Not far from downtown Reno, or the airport.

Leisure Family

6/10

Pleasant

09 May 2025

Alton

Many of the toiletries were empty. We noticed the shampoo was empty. It was refilled. No one checked the rest. Then we discovered the lotion was empty.

Leisure Partner

10/10

Exceptional

01 May 2025

Mark

Smooth

10/10

Exceptional

27 Apr 2025

April

Clean and modern.

6/10

Pleasant

25 Apr 2025

Charlie

I was disappointed that the hot tub was out of order. Other than that, my stay was great.

Leisure Self

10/10

Exceptional

21 Apr 2025

Roldan

Very happy

Partner

4/10

Poor

21 Apr 2025

Han

The bed smells and the floor is dirty. No one answers the front desk phone for service! would not recommend

8/10

Excellent

24 Mar 2025

Eric

Very clean and nice big rooms. Good location close to restaurants but not a ton in walking distance just a short drive.

Business

10/10

Exceptional

04 Mar 2025

Robbin

Very quiet. Had some problem with hot water but it was addressed and fixed expeditiously

Business_and_leisure Pet

10/10

Exceptional

01 Mar 2025

mathew

Always great, I am a business traveler, and the proximity to grocery and decent take out restaurants is great. The area is very quiet too, staff are always friendly!

Business Self

10/10

Exceptional

24 Feb 2025

Rebecca

Great Stay

They allowed me to check in 2 hours prior to the 3pm check in. Room was very clean and bed was extremely comfortable. Our room had 2 queens, one of them was super squeaky.

Friends_and_family Family

4/10

Poor

23 Feb 2025

Marsha

They didn’t mark hotel numbers in outside of building.
You didn’t supply a complimentary breakfast. Parking &8.00 PER DAY! At checking we were told we had to give &150.00 for incidental charges and when I made reservations nothing was mentioned about it. The meals were good but way to much in price. We will not stay again.

Leisure Family

6/10

Pleasant

17 Feb 2025

Verified traveler

We chose the hotel because we wanted a hot tub for a ski weekend. The hot tub was out of order.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Nazareth

The pool wasn't heated. The spa wasn't working. Other than that it was a good stay

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Craig

Stayed on the 4th floor and had some very noisy people above on the 5th floor. Reported it to the front desk about 11pm it slowed but got worse through out the night. Kids jumping and running pounding the floors. Others complained and knock on the door which included some yelling. Not a good night sleep.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Araceli

What I liked about this stay was the at the staff was very nice , as soon as I got in they greeted me, checked me in and were telling me about the bar, the breakfast hours, and the little snack store . They then proceeded with my room key and showed me where the elevators were and what floor I was in. Overall this is the greatest hotel I’ve been in !!!! 10/10 ! 😌

Business_and_leisure Partner