Nugget Casino Resort

United States , Reno - NV
RENO/ SPARKS, 1100 Nugget Ave
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100 reviews shown

6/10

Pleasant

20 Jun 2026

Troy

It was ok they charged my card twice but it didn’t show up in there system I’ll give them a day to see if it gets corrected if not I guess I’ll deal with it then

Partner

8/10

Excellent

19 Jun 2026

Maria

Las breakfast son riquísimo todo servicio nuestra estadía fue muy placentera than you

Family_with_children

10/10

Exceptional

19 Jun 2026

Brenda

Great room and very clran

6/10

Pleasant

19 Jun 2026

Albert

Overall the hotel was good. A resort fee was not included and was unexpected high. The room wasn’t cleaned during my stay. The Rosie’s cafe had poor service the food was good except the waiter gave wrong information for the dessert that I had ordered. Out of the six elevators only two were working.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jim

House keeping is only available if you ask for it.

Friends

6/10

Pleasant

19 Jun 2026

Claudia

Check in was easy and the room was fine enough. However, when I decided to get ready for the day that’s when things got bad. I went to the bathroom to wash my face and found that once I turned the faucet on I couldn’t turn it back off! The handle was wobbly, basically lifting from the counter and the sink wasn’t draining quick enough. So, I had to grab the ice bucket and start dumping the water from the sink into the tub so it wouldn’t flood the whole bathroom. I called the front desk and they didn’t get the urgency of the situation and told me they’d send someone up. Well that was taking far too long, so I called again and this time told them that the bathroom was going to flood if they didn’t get someone to hurry. They ended up fixing it but I was already disappointed with the service and quality of the bathroom.

Family

6/10

Pleasant

19 Jun 2026

Mark

It’s Reno Not a place to bring the kids and relax

Business

10/10

Exceptional

19 Jun 2026

Linda

I got my favorite room. Quiet clean and restful

Self

4/10

Poor

19 Jun 2026

Thomas S.

The hotel was outdated and not clean. The place needs an update and major renovation.

Partner

8/10

Excellent

19 Jun 2026

Gina

Room was clean, pool and hot tub were nice to relax in. Be nice if more options to eat at in hotel so we didn’t have to find other places to go. Rosie’s Diner was good.

Family_with_children

10/10

Exceptional

19 Jun 2026

Nichole

I REALLY appreciated that the air conditioner went as low as 60 degrees, and had the option to keep it running at all times. Nothing is worse than having one that continuously turns on and off during the night! The room was clean, the bed comfortable. I was able to request a late checkout (noon instead of 11am) without any hassle. I didn’t get to the hotel until after 1am so was able to sleep in which was wonderful! The blackout curtains worked very well to keep the room pitch black and conducive for sleeping. I was however disappointed that there wasn’t a hot breakfast included, and the property itself was very confusing to figure out where to park and where to check in. There needs to be better signage. I was by myself and couldn’t leave my car unattended at the main doors to ask where I should go. Would I stay here again? Absolutely!

Self

10/10

Exceptional

19 Jun 2026

LisaLynn

I always have a blast everytime i stay here!!

Partner

8/10

Excellent

19 Jun 2026

Emily

Even though our room was non-smoking, it still smelled like smoke- but it is a casino so that's half expected. But the room itself was comfortable for such an affordable rate. The hotel itself is

4/10

Poor

18 Jun 2026

Stuart

The Nugget was our final stop on the way home after a two week camper van trip. Needless to say, the thought of staying in a petite suite for a night seemed like the ultimate treat. Unfortunately, the room was very dated and very hot with a full western exposure. The furnishings looked like the same we may have seen 20+ years ago when we last visited the Nugget, but very run down. The room rate plus the unforgivable resort fee was very low. My dad used to always tell me that you don’t get something for nothing. He was so right!

Partner

8/10

Excellent

18 Jun 2026

Robin G.

The property is clean and filled with friendly faces.

Partner

10/10

Exceptional

18 Jun 2026

Jimmy

Nice clean room

Partner

8/10

Excellent

18 Jun 2026

Michael Tom

Family_with_children

10/10

Exceptional

18 Jun 2026

Tony

I had a wonderful stay. Everything was more than accommodating.

Self

8/10

Excellent

18 Jun 2026

joseph

fun casino. slow check in. valet very lazy

run very nice.

10/10

Exceptional

18 Jun 2026

McKenna

Clean room, great staff, like the pool for our kids to get energy out.

Family_with_children

8/10

Excellent

17 Jun 2026

Joshua

Old hotel needs a lot of updating but room are cheap

Self

10/10

Exceptional

17 Jun 2026

Brian

Great.

10/10

Exceptional

17 Jun 2026

Pablo

Great customer service, great room excellent casino

Self

4/10

Poor

17 Jun 2026

David

No housekeeping for 3 night stay. Only 1 restaurant opened after 10pm and they only had 2 servers working which meant an hour wait for seat.

Self

8/10

Excellent

17 Jun 2026

Stacey

Room was clean but needs update. Pillows had to be at least 25 years old. Casino was nice and clean

Partner

2/10

Poor

17 Jun 2026

larry

The only thing that was liked was the was the short drive to our event

Partner

2/10

Poor

16 Jun 2026

Leah

Power out, elevators out, no hot water, restaurants closed

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Dane

The eat tower was dirtier than the other. Elevators totally sucked, many issues. Road noise from highway too much. Get train side next time and assure to stay in west tower.

Self

10/10

Exceptional

16 Jun 2026

Melvin

Good option , Good prices.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Chris

Marissa at front desk was incredible and gave clear and concise directions to my room via the parking garage. This is a very large property and those directions being perfect likely saved me from a major headache finding my room.

Having that knowledge is the little things that make a hotel stay excellent. I was there for all of 7 hours basically to sleep, and getting an awesome Checkin experience makes me want to come back to the hotel for a vacation since it’s a really great value plus the one staff interaction I had was so helpful, it makes me want to spend some actual money there someday lol

Self

10/10

Exceptional

16 Jun 2026

Dane

The tower I was in was good and clean. Staff in hallways were great. AC worked well.

Self

10/10

Exceptional

16 Jun 2026

Daian

The only thing we didn’t like was the tiny shampoo and lotion bottle i feel that they should uptade or at least give u more than1 tiny bottle besides this every thing was great love the pool

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Frank

No one came in to clean the room! My room was $200
Stayed 2 nights

Self

8/10

Excellent

15 Jun 2026

Calina

Front desk staff are always very friendly.

Partner

10/10

Exceptional

15 Jun 2026

James

Super nice and clean, room and bed were great. Plan to stay here again.

Partner

6/10

Pleasant

15 Jun 2026

Laura

We are not used to interstate noise. We were on the 15th floor facing the interstate......extremely loud.

Partner

10/10

Exceptional

15 Jun 2026

Rosalba

Excellent services Thank you.

Partner

4/10

Poor

15 Jun 2026

Karen

No room service. Was not informed that you had to make daily request to have rooms cleaned.
No customer service available either by service or help. Staff very abrupt and rude.

Family

10/10

Exceptional

15 Jun 2026

Luz

Beautiful

Partner

10/10

Exceptional

15 Jun 2026

Rosa Elena

Buena comida todo exelente

Family_with_children

4/10

Poor

15 Jun 2026

David

The AC was very noisy. The shower did not function properly when you pulled the lever to switch from bath to shower. The beds/sheets had stains on them & were dirty, along with sloping towards the headboard, requiring us to sleep sideways.

There were no condiments with the coffee. Only 2 of 6 elevators were in operation and we had to wait 30+ minutes to even get on one. People were highly rude and just broke in front of you.

Valet parking was not up to par. Very slow and no one was present at 4am when we needed to get to the Reno Airport.

We don't gamble so the Facility fee was a complete waste..

We only needed a place to lay our head

10/10

Exceptional

15 Jun 2026

Zonia

Very nice people and clean

10/10

Exceptional

15 Jun 2026

Cody

Very beautiful clean space to go to

Partner

10/10

Exceptional

15 Jun 2026

Andre

The staff where extremely helpful

8/10

Excellent

14 Jun 2026

Ismael

Rooms have a strong smell of smoke, cigarettes

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Fidelina

El lugar muy limpio y todo me en canto

Partner

10/10

Exceptional

14 Jun 2026

Heidi

Nice and convenient to have restaurants available in the hotel as well as walking distance to the concert!

Family

10/10

Exceptional

14 Jun 2026

Mariana

Great place to stay and relax , i highly recommend nugget

Family_with_children

10/10

Exceptional

14 Jun 2026

Darrick

Used the kiosks to check in and only 2 of the 4 were available. Also stayed in Casino Tower and only 2 of the 5 elevators were usable. Long lines for both this weekend for check in

Partner

10/10

Exceptional

14 Jun 2026

Dennis

Everything was great, clean rooms, friendly staff but the slots were broken, we didn’t win anything! Had a great time.

Friends

8/10

Excellent

14 Jun 2026

Amanda

I liked that it was very kid friendly. Floor 5 resort tower. Pool and fitness center was amazing. There needs to be more family friendly food choices. Rosie’s is alright but more options.

Family_with_children

10/10

Exceptional

14 Jun 2026

Socorro E

Un poco mas limpiesa

Family_with_children

2/10

Poor

13 Jun 2026

Courtney

I booked a room for June 7th.! Chicken in at 12:30pm. By 2:30pm the power went out. It came back on about 1.5 hrs later. Then at 6 pm it went out again and was off for 3 hrs at which time myself and many other guests were checking out! No lights, no AC, no elevators (which truly sucks when you’re on the 11th floor!

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Irene

It was alright, the people in the adjoining room had the TV on all night long. I thought they were fighting all night until I woke up at 6 am and realized it was the tv!

Self

8/10

Excellent

13 Jun 2026

Alfredo

The staff were very accommodating and helpful. The room was very nice and I appreciate the last minute request before arrival. Will definitely be going there again

Self

6/10

Pleasant

13 Jun 2026

Joseph

Room was extremely noisy. Could hear everything around the room including freight cars on the rails behind the hotel and we were on the 21st floor.

10/10

Exceptional

13 Jun 2026

Tiffany

The bathroom should have a fan in it, but otherwise everything was great!

Partner

2/10

Poor

13 Jun 2026

Ross

The hotel is showing its age. We were on the 25th floor and the freeway traffic noise was still too loud in our room, we had to keep the air conditioner on all night to drowned out the traffic. And the air conditioner needed replacement 20 year's ago.

Partner

2/10

Poor

13 Jun 2026

Khyber

The room service experience was quite challenging. When we visited the Roses restaurant, we had to wait for 40 minutes in start of the line without any assistance, despite being passed by multiple times. Eventually, we decided to leave and order from our room. However, when we called for room service, the response was that there was no time to take our order over the phone and we had to come in person.

Friends

6/10

Pleasant

12 Jun 2026

Melchor

Very good hotel for the price, however is not a free smoke casino hotel

Partner

10/10

Exceptional

12 Jun 2026

Guy

Room was clean and supplied with fresh towels. Didn’t care too much for dinner downstairs. Island Grill. Food had no taste and very bland!!

Family_with_children

6/10

Pleasant

12 Jun 2026

Christine

This property was old and dingy casino tower rooms are from the 70's Needs to remodel. Elevators there were only 2 elevators working had to wait over a 1/2 hour just to get from floor 6 to lobby. Will not stay again! Casino restaurants were advertised that they had room service and no one did room service.

Partner

6/10

Pleasant

12 Jun 2026

Aurelia

First night was very noisy with kids crying and talking second night was much better, place was well maintained, the pool was over crowded maybe adding one more would be better

Family_with_children

10/10

Exceptional

12 Jun 2026

Fergus

This was a very quick overnight stay and amenities were not used. The property is always clean and staff is helpful.

Self

10/10

Exceptional

12 Jun 2026

Noel Mauricio Portillo

Todo

Family_with_children

10/10

Exceptional

12 Jun 2026

Dalilah

An amazing stay, me and my little family love coming here very well maintained hotel and warming. Definitely recommend

Family_with_children

10/10

Exceptional

11 Jun 2026

Julie M.

Room was comfortable and clean. Staff was nice. Dinner at the Chophouse was delicious and our waiter was spot on!

Partner

10/10

Exceptional

11 Jun 2026

Gail

The rooms are very clean. Staff very friendly.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

annette

Room was grate and staff was easy to work with.

8/10

Excellent

11 Jun 2026

CHERYL

Easy access from freeway; Room was not clean, food crumbs were along Bolton of the beds; Pillows were outdated, lumpy! Check-in was a long wait due to no electricity;

Family

10/10

Exceptional

11 Jun 2026

Laura

N/A

8/10

Excellent

10 Jun 2026

Curtis

Got in late. Only one place to eat. Food was fair, at best.

Partner

10/10

Exceptional

10 Jun 2026

stephanie

Front desk staff where great nice greeted made us feel welcome as for the rooms they had all the amenities as for the room being cleaned to standard expectations being that the nugget gets a large capacity’s of visitors tourist locals for the entertainment casino concerts diners nugget gets a lot of visitors and visitors like to get a night or 2 while they gamble and it’s one thing to change out sheets blankets towels and trash cups and the complimentary shampoo conditioner lotions they make sure to change and replace all that but it’s another thing to not clean and sanitized the room vacuum and mopped the bathroom floor foam scrub the shower and toilet and sink after the visitors check out not just change and replace but to clean and sanitize the areas that Carry viruses and bacteria and if you let the deep cleaning go for to long

Pet

2/10

Poor

10 Jun 2026

Patricia

WORST EXPERIENCE EVER!! DO NOT STAY AT THIS HOTEL!!!! WE STAYED SAT AND SUNDAY AND BOTH DAYS THE POWER WENT OUT!! I WAS IN TOWN FOR A WEDDING AND I ALMOST MISSED IT DUE TO THE POWER OUTAGE!!! ONLY ONE ELEVATOR WAS WORKING AND HUNDREDS OF PEOPLE TRYING TO GET IN, LINES WERE CRAZY AND NO EXPLANATION FROM STAFF

ASIDE I HAD AN ANXIETY ATTACK FROM THE WHOLE SITUATION. I HOPE TO SEE OTHER BAD REVIEWS FROM THIS WEEKEND AND CAN SAVE PEOPLE FROM STAYING AT THIS PLACE!

-

Family

10/10

Exceptional

10 Jun 2026

Yasna

Beautiful hotel with excellent location, amazing pool and amazing restaurant (Rosie’s) with the most wonderful breakfast steak and eggs

Family

10/10

Exceptional

10 Jun 2026

Veronica

Clean rooms. Always a nice stay

Partner

6/10

Pleasant

10 Jun 2026

Shawna

You have to pay for resort fee and now you have to pay $10.00 a day to valet your vehicle. I'm not sure why they have resort fees if you have to pay extra for parking if you want to valet. And they where doing a remodel on the elevator and no body tells you that at the front desk when you check into your room.

Partner

8/10

Excellent

09 Jun 2026

Sue

Expect to wait 30 min for your luggage to reach your room when you check in. Expect to wait 45 min for valet to bring you car up when you check out. Oh and don't bother trying to get a Belfort to help you when you check out either. I was so disappointed in the management of these services, especially when I am traveling with my disabled husband. I won't go back there.

Family

2/10

Poor

09 Jun 2026

Linda

Lost electricity twice our first day and on day two twice with the second outage on hour six (10 pm) when we gave up and called Expedia to help us find alternate lodging. Expedia customer service was amazing! Got us into new lodging and we had a great rest of our trip

Family

6/10

Pleasant

09 Jun 2026

Angela

Tired casino hotel that shows it's age.

Partner

4/10

Poor

09 Jun 2026

Sheldon J

The resort tower I was in had multiple elevators that were inoperative during the four nights I was there, making it a very difficult and lengthy process to reach my room which was on the 28th floor and difficult to reach the lobby going back down. At times there was no hot water available so I was unable to shower, the toilet needed to be flushed twice after each use. The air conditioner was very loud, but at least it kept the room cool. Next time I’ll stay elsewhere in Reno.

Self

8/10

Excellent

09 Jun 2026

Lacy

The pros: cheap rate, but for the resort fee which provides no actual value; timely and reliable airport shuttle; large, clean room; working shower; two small water bottles and a keurig in the room; small fridge in room

The cons: staff completely ignored me while trying to check in; settled for self-check-in, which didn't work on the first machine and was confusing even on the second one; no staff available to help; staff seemed bothered when I asked for help; lobby was thick with cigarette smoke; elevators were old and in poor condition; no microwaves in rooms or apparently anywhere on the property (despite fridge in each room); resort fee is ridiculous for an overnight transit stay (provides nothing of value)

Self

6/10

Pleasant

09 Jun 2026

Carrie

They are in the middle of an elevator upgrade so there were only one or two working elevators available. At one point we had to use a service elevator to get to our floor. The rooms in the casino tower are in need of an upgrade.

10/10

Exceptional

09 Jun 2026

Stryder

Can't say I had many issues. Everything was good

6/10

Pleasant

09 Jun 2026

Buffy

ON SUNDAY THE HOTEL HAD LOST ITS POWER DUE POWER ISSUES NEARBY! I WAS NOT HAPPY TO HAVE LOST POWER OFF AND ON, MY SUGGESTION THAT ALL HOTELS HAS EMERGENCY FLASH LIGHTS IN ROOM FOR POWER OUTAGES ISSUES FOR SAFETY NEEDS! Overall The Staff was Great, And I might Stay at the Hotel Again Someday Again!

Self

4/10

Poor

09 Jun 2026

Truman

The property lost power and the whole resort side was down.

2/10

Poor

09 Jun 2026

Lisa

This was the 2nd time we tried staying at the Nugget. After the terrible experience we had the week earlier, we thought we would give it one more chance. The power was out when we arrived. The staff was checking people in manually by writing down information on paper. When the power came back on, the elevators were kind of working. It took 5 tries to get the elevator to stop on our floor. After about an hour, the power went off again. The room became hot pretty quickly. Not able to open the windows at all. We checked out and went to a different hotel. We asked for a refund but the staff did not know if we could get a refund until the power returned. You would think the Nugget would invest in generators to operate the hotel.

Family

4/10

Poor

08 Jun 2026

Joel

Use caution with valet services; they have lost my husband's CPAP machine, not sure how it happened, from the bellman who took our bags from the room to the vehicle. His bag, which also had medication, is still missing or was accidentally given to another person's vehicle. This issue has yet to be resolved. I went back and forth by phone between the security manager and the valet desk all day. No one knows what happened, yet this facility has security cameras and staff walking all around. The day security does not communicate well with night security, and yet time is wasting away. Our stay was not bad until our bag was misplaced, and \"no one knows how to help.\" We have to report this lost CPAP machine item to the VA as Lost, and it will take 30 days to replace it. Now we have to search and pay for something so that my husband can sleep/breathe better at night.

Partner

2/10

Poor

08 Jun 2026

Derick

So I checked into this hotel based on price and reviews as I had a work event nearby during the next week. I stayed 3 nights and I’m glad that was all it was.Checkin was weird as the place up front was full so I parked in free parking only to realize it was far away. The room I got first, The A/C was not working. Wrote a review on here for the check in and got a call from Cole the next day that was very apologetic and wanted to make it work. They moved me from the casino room which was okay other than the one issue. To the resort room. That room was newer. First night it took over and hour for my bags to arrive from the bell service. I had to call to find out what happened. No hot water the first night. The next night the power went out in the hotel twice. First time for a couple of hours. The next it was off from 6pm to midnight. The hotel staff did not let me know what was wrong. I had to call them. Overall it was a rocky stay but the beds were comfortable and the room was clean. Unfortunately you have to go down stairs for food delivery and the elevators on the casino tower can easily take 15 mins to get a car to your floor. The resort ones which require a key worked much better. I don’t think I’ll ever stay here again because of my issues.

Self

2/10

Poor

08 Jun 2026

Lisa

There were kids and adults laughing and singing in the hall until after midnight. There was hair (the unspeakable kind) on the night stand. The food at Rosie’s Cafe was terrible. We had the Chicken Fried Steak. The price was $28 (way too high). The meat was stringy and the gravy did not look like gravy at all. It was a tan color. Not white gravy. We both felt sick afterwards.

Family

10/10

Exceptional

08 Jun 2026

Irineo

Lobby had a funky smell ...other than that everything was great

Friends

10/10

Exceptional

08 Jun 2026

Hector

The Jacuzzi and the swimming pool everything was perfect

Family_with_children

4/10

Poor

08 Jun 2026

LaVonne

The first room was very smoky and the Ac wasn’t working. I had to request to change the room. The second room was better but the toilet was not flushing properly and the remote to the tv wasn’t working. It took an hour 1/2 for maintenance to come. He gave us a new remote and said he adjusted the toilet. Unfortunately it still wasn’t working properly when we needed to use. We had to flush several times hoping it wouldn’t overflow.

8/10

Excellent

08 Jun 2026

Michele

This is a great place to stay, depending on why you're in Reno. Pretty neutral for our situation and the casino was clean and staff were helpful.

Family

10/10

Exceptional

08 Jun 2026

susanne

My 3rd stay and really like the Hotel

Friends_and_family Family

2/10

Poor

08 Jun 2026

Kristy

Arrived to find a major power outage…room was really hot and no air conditioning. Incredibly noisy location right above I-80 freeway. So loud all night long!! My room was next to vending machine and ice makers and that area was a complete mess. Website said airport shuttle starts at 4am…but it doesn’t so I had to order an uber for $35. Staff promised I could check out at 4:30 am and get my cash deposit back…but couldn’t get the cash until 5am…so I didn’t get the $100 back. I can’t believe I paid for that disaster…they should be paying me. Never again!!!!

Self

8/10

Excellent

08 Jun 2026

Silvia K

Good

Family_with_children

6/10

Pleasant

08 Jun 2026

Galina

Pool was not clean

Self

4/10

Poor

08 Jun 2026

Michelle

We liked the hotel itself. Our first time. Didn’t like no microwave in the room, lamp broken, eating table broken, ironing board broken, toilet set shifts every time you sit and the back moves toward the wall each sitting, and many large lights right outside our window. We believe they gave us the worst broken down room ever.

Most likely will not stay there again.

Partner

2/10

Poor

08 Jun 2026

Matt

Selected a non-smoking room and even though it stunk like cigarettes

Friends_and_family Friends