Best Western Plus Sparks-Reno Hotel

United States , Reno - NV
Sparks, 55 E Nugget Avenue
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100 reviews shown

6/10

Pleasant

09 Jun 2026

Lisbeth

Most guests had dogs. Dog pee in the elevator and outside on floors. Dogs barking inside rooms No maid service unless you specifically asked the night before. This was not posted anywhere in our room. There was a cleaning rag left in the sink. The AC was too loud and cold, not adjustable.
The bed was comfortable was clean, but had an unpleasant odor. Nice shower.
No frills. No shower cap, etc. Inconsistent towel quality. Not sure why it was a BW plus, as the room was spartan and the hotel seemed understaffed.

Partner

10/10

Exceptional

08 Jun 2026

Dixie

Restaurant next to the hotel...

Business

8/10

Excellent

08 Jun 2026

David

The parking is very tight, if you have disabilities you may need to park a distance if you can find a spot.
I'd love to see more hours for the pool and hot tub since the fitness is 24/7.
They could use better air filtration for rooms and hallways so the pet smell isn't like walking in a dog pound or pet store.
Some staff are either new or not trained and could use a mentor who they get answers from before providing the wrong answers to guests.

Self

8/10

Excellent

08 Jun 2026

David

I personally don't think the breakfast was appetizing from a traveling person who's been in various other companies complimentary breakfast. It was not edible towards the end of time and each day was the exact same items. Because of this, I didn't eat at the restaurant in case it was the same quality.
The room, smelling like pets wasn't nearly as bad as the hallway. We used our own spray to remove the smell. It's strange that the 1st two days you entered the building it's beautiful until you get off the elevator to the room floor. I would expect the same details of cleaning throughout using the same cleaning supplies.
The only other areas of concern are the shower you need to be in in order to turn on so you freeze or burn yourself because of the door set-up or the large hot tub that could have used more jets back and ankle height for the travler.
The staff were great.

Pet

6/10

Pleasant

05 Jun 2026

Debbra

Check in was a nightmare. They couldn’t find my second room that I had reserved. Didn’t want my confirmation numbers that I had, wouldn’t just give us a second room, then after almost a half hour, they finally “found” it. Then, they were “sold out” and couldn’t put us anywhere near each other.

8/10

Excellent

02 Jun 2026

Phil

Everything was solid. It met our needs.

Family_with_children

10/10

Exceptional

02 Jun 2026

Angelena

Clean atmosphere, nice workers great amenities!

Family_with_children

10/10

Exceptional

28 May 2026

Cheryl

Staff was extremely helpful and kind. Our room was extremely clean as well as the entire hotel.I would highly recommend this hotel to others!!

Partner

8/10

Excellent

24 May 2026

Jerry

The inside was very clean. The out side was dated and didn’t look very nice as we pulled up. We had a room right next to the elevator. We were worried it would be load. Didn’t hear it at all. Was surprised. Shower was nice. No tub. Bed was large and comfortable. Breakfast was okay.

Partner

10/10

Exceptional

23 May 2026

Brandon

Two night stay for a baseball weekend. Reno was stupidly busy for all kinds of nonsense and they were getting over 350 for trashy circus circus. This was a much more affordable off the path stay. Super close to shopping and food by car. It’s weirdly on the other side of the freeway next to some refinery thing and the outside seems a little dated but once inside it was very nice. Easy check In and our room was very nice. It was a little loud with race track noise one night but what are you gonna do, those cars are really loud. We white noised it on our phones and it was fine. We had an accessible room that was stupid huge. I feel like everytime I book on hotels.com we pretty much get an odd accessible room but in a pinch it is fine. The shower was a bit of an adventure with no tub or edge and wife flooded the bathroom day 1.
Funny experience, guy at counter when checking in said, “oh you guys are staying more than one night, we have this new feature”. We were thinking oh cool when he pointed that they would not be making up the room, changing towels, or emptying garbage. We got quite the laugh as he made it sound like that was a perk for them to do less. He was nice and said they could if we requested right then. My wife’s recreation of the biblical flood increased our difficulty but it worked out. Overall a good stay, the breakfast place was actually really good.

Partner

10/10

Exceptional

22 May 2026

Katie

I thought this place was very quiet and comfortable. The bedding was comfortable and being next to a freeway I was afraid it was going to be loud, but it was very quiet.

Self

10/10

Exceptional

22 May 2026

Greg

The complimentary breakfast buffet is really good!!

Partner

8/10

Excellent

17 May 2026

NICK

The breakfast was always lacking food in some area, especially the juices and sausage.

Family

8/10

Excellent

16 May 2026

Jim

no bar soap just liquid

10/10

Exceptional

14 May 2026

Laura

Everything was great! Staff was lovely.

Pet

4/10

Poor

11 May 2026

Joyaditya

Room service was not on demand, had to be scheduled a day in advance. Water had to be refilled by going down to floor 1. A general sense of hostility from the reception desk prevailed throughout the stay. More like a motel experience than a hotel.

Self

10/10

Exceptional

10 May 2026

Danielle

front desk staff was excellent, nice and informative

Family

10/10

Exceptional

08 May 2026

Kevin

Biscuits and gravy for breakfast 👍

Partner

10/10

Exceptional

07 May 2026

luke

Convenient location, clean rooms, great value.

Self

2/10

Poor

03 May 2026

Anthony

1) pass door btween adjoining suites was not sound proofed. Sounded like a hollow core door that ransmitted all noise from a party with guests till 3:30 am. And a sex bout at 5;30 with all the sounds transmitted through

Pet

8/10

Excellent

03 May 2026

Kathryn W.

We liked having a restaurant next door, and the food was good. The breakfast lacked fresh food--I especially like something green. That said, the front desk offered an array of breakfast snacks and abundance of fresh fruit.

Partner

10/10

Exceptional

02 May 2026

GARY J.

Rooms very nice and comfortable, convenient location to freeway and restaurants

10/10

Exceptional

28 Apr 2026

william

Staff was extremely courteous

10/10

Exceptional

26 Apr 2026

Lanny

The shuttle service was an unexpected perk. We really appreciated it. The drivers were really solid.

Partner

10/10

Exceptional

26 Apr 2026

Sophia

The staff, specially the wonderful lady who manages the front desk. Super sweet and helpful. Will definitely rebook

Friends_and_family Family

4/10

Poor

26 Apr 2026

Brian

Front desk staff had quite a bit of confusion at check in. After checking out, I received receipts showing zero balance. Front desk called back to say there had been an issue with my credit card but kept forwarding me to corporate as I tried to resolve it corporate said it has to be with the hotel. I’m in circular logic for a problem that does not appear to be mine.

Breakfast buffet was 5/10. Eggs, waffles, and potatoes were cold 2 of the 3 days we were there.

Friends_and_family Family

4/10

Poor

21 Apr 2026

Kevin

10/10

Exceptional

20 Apr 2026

Miguel

Hotel room was super nice and clean all staff was awesome and let me mention this guy Kam the front desk person was super friendly and make my stayed super confortable I was super tired and he was so nice and friendly and super fast I was resting in my room.
Highly recommend free breakfast 18 wheeler parking on the side and 40’ gooseneck parking inside.. Excellent A++++

Self

6/10

Pleasant

19 Apr 2026

Elizabeth

Clean premise. All i can say is that you can hear people in hallway while in your room. Not sound proof. Best Western in Boomtown was more sound proof.
Gambi restaurant overpriced and steak was terrible !. wanted med rare and i got well done.

Pet

10/10

Exceptional

19 Apr 2026

Christen

Excellent! Loved the free breakfast, room was clean and the staff was friendly.

10/10

Exceptional

08 Apr 2026

Todd

Great stay

Self

10/10

Exceptional

06 Apr 2026

Miguel

That was goog experience

8/10

Excellent

04 Apr 2026

Daniel

Very good hotel and even with room service! Stands out above the rest in the Reno area.

Self

10/10

Exceptional

02 Apr 2026

Yanais

Staff was amazing! And the place was clean with a great restaurant and free breakfast was great.

Partner

8/10

Excellent

31 Mar 2026

Maureen

Kind of round about way to get to hotel, In Industrial area and on a Interstate. Hotel itself was good, quiet, clean and staff helpful. If you didn't want to eat there, other places within a mile of hotel. Overall, a good place to stay.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Lindsay

Decent hotel and nice to have

10/10

Exceptional

30 Mar 2026

Andrew

Surprisingly quiet despite its proximity to freeway. Clean room, well maintained

Family

2/10

Poor

29 Mar 2026

Connor

2 EV Chargers for 209 rooms.
Pool and hot tub are closed seasonally, despite being advertised on their site.
Breakfast items (eggs, sausage, waffles) were all cold.

Self

10/10

Exceptional

28 Mar 2026

Rebekah

Breakfast was great!

Family

10/10

Exceptional

27 Mar 2026

Jennifer

Clean room very nice and great staff! The restaurant/ bar was super convenient and delicious!

Family

6/10

Pleasant

23 Mar 2026

Frederick

I had to switch rooms twice because sinks did not drain. The hotel may have a plumbing problem. I was happy with the shuttle system. The driver was friendly.

Self

8/10

Excellent

22 Mar 2026

Halley

The hotel was nice and staff were accommodating. The restaurant on site, “Gambis” was very tasty. However, my only complaint was that the pool and hot tub were closed and this was not disclosed when I booked the room. The temperature in Reno when we stayed was high 80s/low 90s so we were disappointed about that. Overall it was a nice stay for the price point. Would I stay again? Yes, but after May once the pool and hot tub are open.

8/10

Excellent

18 Mar 2026

Peter

Decently confortable room, slept well.

10/10

Exceptional

17 Mar 2026

Amy

Check-in was a breeze, friendly and helpful staff. Nice clean room, bed was sooo comfy with lots of pillows to choose from! The buffet breakfast was good, too. Elevators were smooth.
Would definitely stay here again!

Family

10/10

Exceptional

15 Mar 2026

Mackenzie

Great place to stay! Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Kristin

Everyone was super kind!

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Ronald

Pool was closed but the restaurant was excellent. Breakfast wasn’t the best and we went to Denny’s 1/2 block away instead.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Melissa

Like the service and the breakfast was good

Business_and_leisure Partner

10/10

Exceptional

27 Feb 2026

ROSE

Love the rooms I like how is right off the exit and the staff are friendly

Pet

10/10

Exceptional

23 Feb 2026

Ronald

Room was very clean and quiet.

Family

10/10

Exceptional

22 Feb 2026

Rebecca

Spotless room

Partner

10/10

Exceptional

18 Feb 2026

Ryan

It was a very nice stay. Really appreciate the cleanliness and spaciousness.

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Gina

Clean room. Comfy bed. Quiet. Fast and easy check in

Partner

2/10

Poor

09 Feb 2026

Mehravar

Yes, drain not working good in the sink, had to change room all over again, front staff very cold and not welcoming and could have been more helpful at check in, Break fast at the restaurant onsite has no host and no signs where to go, presentation poor , choices not good!

Leisure Pet

10/10

Exceptional

26 Jan 2026

Mike

Clean & Safe

Leisure Family

10/10

Exceptional

25 Jan 2026

Shahab

Customer service was amazing the food at Gabby's was out of this world and the drinks were top shelf. Hotel accommodated with early check-in and transportation. Great experience can't wait for the next one

Leisure Partner

10/10

Exceptional

25 Jan 2026

Gabrielle

The staff is friendly the moment you arrive and the shuttle to and from the airport were a godsend. The walls are a little thin and I could hear the freeway at night but the room is clean and comfortable and the breakfast was a nice touch.

Leisure Self

6/10

Pleasant

22 Jan 2026

Cristina

Ran out of towels and many construction workers that brought woman not great for families. For adults ok

Business_and_leisure Family_with_children

8/10

Excellent

21 Jan 2026

Maria

Electricity went out in the morning and there were no emergency lights in the stairwell.

8/10

Excellent

19 Jan 2026

Nuo

Very nice hotel. The facility is new and room is good. The swimming pool is closed. Its not quite noisy although the room is facing to the highway. The shower head is too low for men.

10/10

Exceptional

19 Jan 2026

Paul

Clean room nice place secure

Business Partner

10/10

Exceptional

15 Jan 2026

Sheila

The bed was incredible, had a wonderful time sleeping on it. Room was clean and tastefully decorated. Breakfast buffet was good and staff were friendly and polite.

10/10

Exceptional

12 Jan 2026

Sandra

Staff was extremely courteous and friendly.

10/10

Exceptional

11 Jan 2026

Rene

Clean room staff

Leisure Family

10/10

Exceptional

11 Jan 2026

Iris

Very nice and friendly staff

Leisure Partner

10/10

Exceptional

09 Jan 2026

Patrick

👍

6/10

Pleasant

07 Jan 2026

Man Yau

Breakfast is not up to Best Western standard

Leisure Family

8/10

Excellent

07 Jan 2026

Rebecca

The room was nice and clean, breakfast was great, staff was friendly and check-in was easy. I selected this area because of the price and ‘hot tub’, it was not disclosed that it was out of service for the winter. Great price for it being
New Year’s Eve, we were not there to celebrate, but to catch an early flight in the morning.

10/10

Exceptional

06 Jan 2026

Christopher

This was my third visit to this hotel and the good experience didn't change. My room was clean and comfortable and the breakfast was good. I would stay here again.

Leisure Self

8/10

Excellent

01 Jan 2026

Lisa

This hotel was unexpectedly nice for the price! It was clean, the room was quiet and big with comfortable beds, and there’s tons of free parking.

Partner

10/10

Exceptional

31 Dec 2025

timothy

The front desk staff - particularly the manager was extremely friendly and helpful.

8/10

Excellent

29 Dec 2025

Peggy

Hotel was very nice breakfast was not good. Out of most things and marginal other healthy options

Leisure Pet

8/10

Excellent

29 Dec 2025

Carla

Yes room was spotless but shower gel was empty in shower.

Partner

2/10

Poor

29 Dec 2025

Holly

Fast friendly check in. Room is clean and quiet so far.

Business Pet

10/10

Exceptional

28 Dec 2025

Lee

Clean room and friendly staff

6/10

Pleasant

27 Dec 2025

Herman

Front desk check in was less then hospitable and I must have felt that correctly because our last night I had to return to front desk because our key card did not work the gentleman on shift let us in at 11:15. Carpet was stained and desk lamp went out day one.

Leisure Partner

8/10

Excellent

23 Dec 2025

Wendy

The staff was friendly.

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Ryan

Older building but it was nice inside and the rooms were updated and clean. Good location with a few places to eat in the area.

Business Self

10/10

Exceptional

13 Dec 2025

Amoni

Clean big and open, friendly staff, great breakfast I would go no where else ok maybe springhill suites south meadows but it’s literally them or here that how much I like it

Leisure Family

8/10

Excellent

10 Dec 2025

Martha

This hotel is what I would expect. Clean and comfortable and nice staff

Leisure Friends

10/10

Exceptional

10 Dec 2025

Barbara

Yes, your staff were very helpful for my night there.

10/10

Exceptional

03 Dec 2025

Jonathan

The room was great. Very nice bathroom fixtures, nice big tvs, and comfortable furniture. Slept great and then had a great hot shower in the morning.

Leisure Self

10/10

Exceptional

30 Nov 2025

Rose

We love staying here on our way to California they always accommodate us when we are running late and we have late check ins they’re amazing rooms are always clean hotels always clean

Leisure

4/10

Poor

30 Nov 2025

Jesse

The walls must be paper thin. My neighbor complained about the volume. Still complained after I turned it from 30 to 12. I said to get earplugs.
The best western in grants pass Oregon didn’t have this issue.

Leisure Self

10/10

Exceptional

20 Nov 2025

Julia

Very nice

10/10

Exceptional

19 Nov 2025

Jessica

Room was clean and quiet

Leisure Self

8/10

Excellent

10 Nov 2025

Viola

Room was great. Carpet where it should be and tile where it should be, and coffee, frig and micro. Very comfy bed and many pillows which were appreciated. Great view from upper floor. There was an odd noise that was never figured out. It was loud enough to be annoying, at many different times of day and night, and traveled \"in the wall, about a 6ft. span\". A vibration type noise. I specifically requested a tub for my cousin, which was in the room. However, there was no spout to fill the tub, so she was very disappointed. I forgot to check to see if there was any type of plug for the bathtub. Free hot breakfast was appreciated. Didn't realize there is a restaurant on property; we tried it twice. Won't go back. Pricey, limited menu. Other options close by. Traffic noise wasn't an issue because of the room orientation. I would stay here again.

Friends_and_family Family

2/10

Poor

08 Nov 2025

Patty

I booked a queen suite but when I arrived I was given a double queen room. I called down to the desk and was told that because I booked thru hotels dot com there was nothing they could do. My grandkids had to sleep on the floor.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

jeff

good

10/10

Exceptional

04 Nov 2025

Thom

The restaurant had great food and excellent staff.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jane

The room was clean and comfortable. The staff were very friendly and helpful.

Self

8/10

Excellent

30 Oct 2025

William

Clean rooms. Good breakfast options

Business Self

10/10

Exceptional

29 Oct 2025

Andrea

The clerk at the front desk was super friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Thidarat

Clean room, friendly staff, many choices of breakfast

Leisure Pet

10/10

Exceptional

22 Oct 2025

Christian

Everything was great. I could not ask for a better way to spend my vacation

Leisure Self

10/10

Exceptional

20 Oct 2025

James

Great hotel, reasonable.

Leisure

10/10

Exceptional

20 Oct 2025

Brad

Nice staff

10/10

Exceptional

16 Oct 2025

George

We chose this particular hotel because we were traveling with our dog. Daisy checked us in and was wonderfully professional and friendly. We got a King Suite on the top floor and the room was very spacious, clean and extremely comfortable. We actually had dinner in our room for three nights ordering from the Gambi’s restaurant menu. The food was an excellent value and surprisingly delicious. The hotel was very pet friendly and my little dachshund seemed to enjoy himself very much! Everyone at the hotel were friendly and helpful! There is a coffee machine in the the lobby where you can get anything from a regular cup of Joe to a latte or espresso. The latte was delicious by the way. There was also fresh fruit, fruit cups and granola bars all complimentary. The breakfast was a buffet with a variety of items located in Gambi’s restaurant. I was a little disappointed that you couldn’t order breakfast from the menu but it was satisfying nonetheless. Overall, this will be our go-to hotel whenever traveling with our dog!

Business_and_leisure Pet

10/10

Exceptional

16 Oct 2025

George

We stayed in a King Suite and it was very spacious. We brought our dog with us and they were very pet friendly. The room was very clean and contemporary. Bed was very comfortable and climate control was excellent. We ate three days in a row at Gambi’s restaurant. Excellent food and value!

Business_and_leisure Pet

8/10

Excellent

15 Oct 2025

Mark D

Good