Name: Peppermill Resort Spa Casino, WorldHotels Elite
Address: 2707 S. Virginia Street, Reno, 89502, US

10/10

Exceptional

20 Jul 2026

Brandy

Great family spot

10/10

Exceptional

20 Jul 2026

Natanael

Loved this place very clean and the room was amazing
Definitely one of the best hotels I have stayed at

Recommend 100%

Partner

10/10

Exceptional

20 Jul 2026

Raul

Very nice place to spend a good time you have everything you need good food nice pool
I definitely will be back

Partner

2/10

Poor

20 Jul 2026

Deborah

Will never stay there again. Not a place to stay if you’re disabled.

Friends

6/10

Pleasant

20 Jul 2026

Kathleen

Stayed here 20 plus years ago and it was fabulous! Recently stayed 4 nights and it had expanded immensely, very impersonal and very difficult for guests to walk in to a restaurant without reservations. Staff at check in was in too much of a hurry and didn’t want to converse or offer suggestions. Room sucked with no view for the price. No offer of upgrade for repeat guest. Shower had very little pressure.
Highly likely we will chose another hotel next time.
Our son and daughter in law stayed one night on our suggestion. They had a great room with upgrades but no view. Didn’t think they’d stay there again.
Look around the area. READ the reviews please, you can learn a lot from those.

Family

10/10

Exceptional

20 Jul 2026

Antonio

Great

Partner

10/10

Exceptional

20 Jul 2026

Mariela

O

8/10

Excellent

20 Jul 2026

David

Very well kept property, even in the hallways, it is well maintained.

Partner

10/10

Exceptional

20 Jul 2026

Ali

All.was good

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Eugena

Check in and check out went well, room was good except for one thing, the hotel door was cut too short and there was a big gap at the bottom which made for a noisy night because we could hear everyone talking while walking in the hallway. Sleepless night the first night. Would stay again but not in room 338/Peppermill Tower.

Excellent food and busy casino for a weekday!

Partner

8/10

Excellent

19 Jul 2026

Anthony

We usually stay at the Atlantis which is nearby. Tha Peppertree looked intriguing from the outside so we thought we would try it. It's very nice but we prefer The Atlantis restaurants and their recent renovation.

Family

10/10

Exceptional

19 Jul 2026

Kimberly

Great place and location!

6/10

Pleasant

19 Jul 2026

Jared

Food and spa was very good. Our neighbor was very noisy, cigarette smoke came through the bathroom vent , toilet ran all night

Partner

10/10

Exceptional

19 Jul 2026

Gurjatinder

Good

Family

10/10

Exceptional

19 Jul 2026

Lindsey

Love the pool and nice casino. We are at Oceanos and the food and service was great.

Friends

10/10

Exceptional

19 Jul 2026

Bart

My wife and I love this hotel we stayed two times this place is a great hotel

Partner

8/10

Excellent

19 Jul 2026

Mykyta

It’s great for the price

8/10

Excellent

19 Jul 2026

Marta

The old building needs renovation.

Family_with_children

2/10

Poor

19 Jul 2026

Keon Joseph

N/a

10/10

Exceptional

18 Jul 2026

Lorraine

Beautiful hotel! Conveniently located near the airport.

Partner

10/10

Exceptional

18 Jul 2026

Steve

It was a nice short stay and much nicer than I was expecting. Fun place, good times and the food was good as well.

Self

10/10

Exceptional

18 Jul 2026

Cody

Excellent room.

10/10

Exceptional

17 Jul 2026

Karen B

The staff at the Peppermill were very accommodating. The lady that helped me get my room with bath bars and I asked if I could stay at the main part of the hotel so that I didn’t have to walk to the other part of the Hotel. She told me sure. I told her I was in Reno for a recent doctors appointment and had an injured hip. She went above and beyond to make sure I could have my room close to the main lobby. My room was comfortable, clean and the temperature was perfect with the A/C
Overall I had a great stay.

Self

10/10

Exceptional

17 Jul 2026

Jacqueline

Excellent service and overall excellent operation from the airport shuttle to room service. Consistent professional, friendly and efficient staff. Nice facilities.

10/10

Exceptional

17 Jul 2026

robin

Loved this place! Would go back

10/10

Exceptional

17 Jul 2026

Telesforo

Great

Family

10/10

Exceptional

17 Jul 2026

Paul

It’s go a lot to offer, room
Was completely top notch and new upgrades throughout.

Family

10/10

Exceptional

17 Jul 2026

Jennie

If you need a little bit of paradise or to escape, this is the place. So clean and so nice.... I literally gasped when I got into my room because it was so big and because. Everything there is perfectly clean, so nothing to worry about there. Highly recommend.

Self

10/10

Exceptional

17 Jul 2026

Nathan

Great stay!

10/10

Exceptional

17 Jul 2026

Johnna

The peppermill was emasculate and our room was lovely

Partner

10/10

Exceptional

17 Jul 2026

Frank

Very clean

Self

10/10

Exceptional

17 Jul 2026

Jhernadrik

Wonderful Hotel with excellent restaurants. Breakfast,lunch and dinner was great. Staff is amazing.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Randy

When we lived in the Reno area, this was our favorite for Staycations. Now that we moved, we still like to stay there. It is central to so many of our favorite activities.

Family

8/10

Excellent

17 Jul 2026

William

Comfortable bed. Easy parking.

Self

10/10

Exceptional

17 Jul 2026

Gregory

Loved the steam shower!

Partner

8/10

Excellent

17 Jul 2026

James

There was not anything that was unique. The room was clean and comfortable. Front desk staff was helpful.

Partner

6/10

Pleasant

17 Jul 2026

Claude

The good: price of the room, fully contained resort, no need to go out. Staff is friendly, good location.
The no so good: long wait to register and get your room keys. Don't stay on the north tower, long walk and lacks ramps for luggage.

Partner

10/10

Exceptional

16 Jul 2026

Keyana

The room was beautiful, nice view I highly recommend!

One of the bartender’s (woman) and one of the casinos staff’s (woman) were unprofessional and rude, but other then that I can’t wait to visit again

Partner

8/10

Excellent

16 Jul 2026

Raul

No comment

Self

8/10

Excellent

16 Jul 2026

Veronica

Room was wonderful.
Although, pillows were not comfortable, too big and full of stuffing.
Casino was smokey and tight.
Bellhops was great.
Food and drinks were really good at bar near pool.
Thank you.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Jaylene

My non smoking room smelt like cigarettes. Front desk seemed annoyed and super busy during check in. Food is mediocre at best.

Family_with_children

10/10

Exceptional

16 Jul 2026

Donwon

Excellent customer service. Resort was fabulous.

Friends

10/10

Exceptional

16 Jul 2026

Carla

The Tuscany Tower suites are old school luxurious! Ornate fixtures, draperies, carved furniture, etc. Awesome if you like that (We do.) The bathroom gorgeous but slippery marble floors! Be careful in socks!
Ps: Tuscany Tower is a bit of an easy trek from casino floor. It’s a pretty walk past the beautiful pool area but if mobility is a challenge then select a different tower.

Self

10/10

Exceptional

15 Jul 2026

Brandon

Great sportsbook. Great suites

Partner

10/10

Exceptional

15 Jul 2026

Christopher

O

6/10

Pleasant

15 Jul 2026

Andrew

By far the most desireable aspect is the diversity of entertainment options. There are also shops,swimming pools. I also loved the steam shower option in my room. It was a very nice place with alot of option other than gambling. Also, the price was very acceptable.

Family

10/10

Exceptional

15 Jul 2026

Anthony

My first time at Peppermill Resort and Casino and it was very impressive..Look forward to visiting again in the near future..

Friends

2/10

Poor

15 Jul 2026

Sylvia

Not good very upset with checking in we were given someone else’s room !!

Partner

10/10

Exceptional

15 Jul 2026

David

Great hotel. Great time!

Business

10/10

Exceptional

15 Jul 2026

daniel

Great pool area and sports book

4/10

Poor

15 Jul 2026

Michael

I have stayed here for four years. Gambling, eating, and spending quite a lot of money. I have been offered no rewards. I have friends who have gone the same amount as me and spent the same and have gotten comped rooms every year. I asked management about it and they told me I didn’t spend enough. I will not waste my money here anymore.

Friends

8/10

Excellent

14 Jul 2026

Barbara

Huge property. The pool could be nice with some shade.

10/10

Exceptional

14 Jul 2026

Carolina

Camas amplias y cómodas

Family_with_children

10/10

Exceptional

14 Jul 2026

Janilee

Clean room, simple 1 night stay.

10/10

Exceptional

13 Jul 2026

Steven

The front desk worker was super. We had loud people above us and they moved us to a quieter room. Thank you!

Family

10/10

Exceptional

13 Jul 2026

RODGER

Awesome place, so much to do, would stay there again

10/10

Exceptional

13 Jul 2026

Eric

We checked in later than we originally planned but it was to our benefit. We got upgraded to an executive suite and it was amazing. The room was absolutely gorgeous and huge. Would definitely come back and stay again.

Partner

10/10

Exceptional

13 Jul 2026

Lissa

We love staying at the Peppermill. Everything is on the property so there is no need to leave. The pools are heated and it is amazing. There is so much to do for both kids and adults.

Family_with_children

10/10

Exceptional

13 Jul 2026

Robert

I’ve stayed at the Peppermill several times. Front desk staff is excellent and facilitated my check in. As usual my room was clean and ready for my stay. Make sure you get a scoop of gelato! I look forward to my next stay.

Self

10/10

Exceptional

12 Jul 2026

Luther

Staff was very kind and helpful. They explained things very well and I was appreciative.

Friends

10/10

Exceptional

12 Jul 2026

Kristian

Everything was actually great.

Family_with_children

10/10

Exceptional

12 Jul 2026

R

I really enjoyed my stay because of how nice staff was.

Family

8/10

Excellent

12 Jul 2026

Gregory

choose a room that is far away from the remodeling process. They were installing carpet next door at 6 am.Yikes

I do appreciate the refresh. The new rooms are cheery and bright

Friends_and_family Family

4/10

Poor

12 Jul 2026

Francisco

The room was ok. AC didn't work. But I was too tired to call down and request a room change. Had it set at 72 and even tried lower and it was still warm and humid in the room. They did accommodate my room close the the elevator and also a microwave in the room to heat up food.
I stayed here plenty of times before and never had any issues, so I decided to stay again. Maybe once the construction is done, they will get back to normal. But as of now, I might be staying elsewhere.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Min

I was assigned a room on the third floor, directly next to a large rooftop central air conditioning ventilation unit. The room was extremely noisy, but more importantly, I have a severe allergy to dust and dust mites associated with large HVAC ventilation systems.
I explained my medical condition to the front desk and told them that I had experienced the same problem before at the New York-New York Hotel in Las Vegas, where exposure to the ventilation system caused my entire body to break out in intensely itchy red rashes. I respectfully requested to be moved to another room because of my allergy.
The front desk informed me that the request required approval from the lobby manager. Unfortunately, the lobby manager refused to move me, despite knowing that my request was based on a legitimate health concern rather than personal preference.
Fortunately, I had allergy medication with me and had no choice but to rely on it throughout my stay. Even with the medication, I continued to suffer from the allergic reaction, and the red rashes on my body have still not completely disappeared.
I was deeply disappointed by the lobby manager's response. I was not asking for an upgrade or any special treatment—only for a room that would not worsen my medical condition. A simple room change could have prevented significant physical discomfort. I hope the hotel will review how staff handle guests with legitimate medical concerns and show greater empathy and flexibility in similar situations.

Family_with_children

8/10

Excellent

12 Jul 2026

Trenton

Pretty decent place to stay

8/10

Excellent

12 Jul 2026

Danelle

Our room was very nice, clean, and comfortable. We didn't feel the staff was super helpful or great at communicating.

Partner

2/10

Poor

12 Jul 2026

Kiera

When checking in (it was late, around midnight) I asked for a room that was close to the elevators so that my two kids that were asleep wouldn't have to walk that far. Wouldn't you know it, she literally gave us the furthest room from the elevator. Like. The longest possible walk. I took it as a big FU and won't being going back.

Family_with_children

2/10

Poor

12 Jul 2026

Maria

Me cobraron un depósito y dijeron que lo regresarían y jamás lo hicieron

6/10

Pleasant

12 Jul 2026

Aleks

Staff -first person was not very polite. Placed me in west wing of the hotel which is required 10-12 minutes walk if you know where you going. It is easy to get lost to get there. I was not happy with this because I need to get on shuttle bus at 5 am. In addition room was kind of dump. Very smelly. Tv did work. I came back to front desk and explained this to another sfaff memeber and she changed everything without any additional questions.

Self

10/10

Exceptional

11 Jul 2026

RICHARD

It was very clean, facilities in good shape, worked well for our golfing trip.

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Eddie

Had a good time

Self

6/10

Pleasant

11 Jul 2026

JINOH

Pillows are too thick to sleep.

Family_with_children

6/10

Pleasant

11 Jul 2026

Ray

Serious wifi issues upon arriving at room. Connection issues (never had this before in a hotel), requiring their IT to visit my room. Took about half hour to establish connection. Then, the next morning, failed to connect. When inquiring at front desk, was told the whole site's wifi was \"down\" for maintenance until 9 a.m. I've never heard of this in my many hotel stays...who cuts off wifi access without (at least) some warning?

After those two issues, my stay was comfortable, with special kudos to Nichica at the front desk who quickly found a better room location (Peppermill Tower) and was friendly and gracious the entire time...a true professional with wonderful customer service!

6/10

Pleasant

11 Jul 2026

Robert

I found the Peppermill Tower to be loud, with big gaps around the doors letting in hallway noise and door-slamming shaking the room most of the night. A big negative. The casino is still fine--unlike most every US casino, the Peppermill continues to have playable VP. I wouldn't make the trip from Chicago without it. I know the casino needs an edge, just give me a sporting chance--that's what makes it fun. One suggestion for the slot manager--some of the best VP in the house is at the Terrace Lounge (35/8/8/8 AA, 8/5 SDDB). It has live music most nights and friendly bartenders that will serve top-shelf liquor. But I can't get on the machines on the weekend because they are loaded with local fleas pecking at 5c Lion Fish to get free $16 top shelf liquor. Kick them out--raise the minimum limits to 25c or preferably $1.00. For the good liquor and playable VP, I would pay that.

Self

10/10

Exceptional

10 Jul 2026

Candice

Outdoor pool and hot tub, a must.

Partner

10/10

Exceptional

10 Jul 2026

Stephen

Great stay as always! The hotel is beautiful and the staff very friendly. All the restaurants are delicious.

Partner

10/10

Exceptional

10 Jul 2026

SEAN

Nice stay kids love the gameroom

10/10

Exceptional

10 Jul 2026

Suzy

The Peppermill was the perfect stay in Reno. The fact that it has a free shuttle from Reno airport was fantastic. It is very pretty and clean and quiet. It has a beautiful pool area and facility is more calm than some of the other hotels which are downtown. It is a quick ride from the airport. I would not hesitate to stay here again.

Self

10/10

Exceptional

10 Jul 2026

Michael

I only ever stay at the Peppermill while in Reno. I’ve been staying here for decades and it’s always been consistent on cleanliness, friendliness and great food. Rooms are cheap, gaming is fun and food is good. I always have a great time here.

Self

8/10

Excellent

10 Jul 2026

Bradley

Great place to stay

Partner

10/10

Exceptional

09 Jul 2026

Bart

Pool was awesome the staff was wonderful

Partner

10/10

Exceptional

09 Jul 2026

Eric

This was a wonderful stay and I will definitely be returning.

Self

8/10

Excellent

09 Jul 2026

Tammy

Room was large and nice. Restaurant was expensive.

Self

10/10

Exceptional

09 Jul 2026

Jeffery

We thoroughly enjoyed our stay from check in with Raylene to pool time and amenities throughout. Will be back for sure!

Family_with_children

2/10

Poor

09 Jul 2026

Leslie

I stayed in a room well away from amenities and it was old and smelled bad like smokers had stayed there. The building also smelled. The staff person behind the front desk seemed a little peeved when I quickly handed her my room key on the way out. I was also charged an extra $50 as a casino fee. Not worth it. Just really sad and outdated place.

6/10

Pleasant

09 Jul 2026

KATHY

Not to maby offers

10/10

Exceptional

09 Jul 2026

Janeka

I loved the aesthetic of the property. I also loved that they give big scoops of ice cream. The rooms are very nice. And if there’s ever an issue, it’s corrected quickly.

Self

8/10

Excellent

09 Jul 2026

Albert

Good stay

Family_with_children

10/10

Exceptional

09 Jul 2026

Connie

Best hotel in Reno! I visited other ones while I was there and this is the best one, I will be staying here every time I visit!

Partner

10/10

Exceptional

09 Jul 2026

Clayton

Nice revamp.

Partner

8/10

Excellent

08 Jul 2026

Carol

Nice property

Family

10/10

Exceptional

08 Jul 2026

Dan

It was very enjoyable we enjoyed the food and bars located on property

10/10

Exceptional

08 Jul 2026

Venita

The staff were very helpful.

Partner

10/10

Exceptional

08 Jul 2026

Amber

The Peppermill was amazing. Fantastic room, right by the pool and got a cabana for the day. 5 Stars!

Friends

8/10

Excellent

08 Jul 2026

Pamela

Room clean and modern. Staff very friendly. Food was also ver good - Chi Chinese restaurant and Cafe Milano.

10/10

Exceptional

08 Jul 2026

Dean

Was a great place to watch the World Cup between the United States and Belgium.

Self

10/10

Exceptional

08 Jul 2026

Tiffany

Great stay for our family. Fun arcade and the exceptional staff made us feel warm, welcome, and safe. We're looking forward to coming back another time.

Family_with_children

6/10

Pleasant

07 Jul 2026

Stephen

First off rooms are amazing . Atleast in the peppermill tower . This is my experience at peppermill , check in people 6/10 ( there’s not close to enough people working at peak check in check out times that I saw ) . Waitresses 9/10 , floor staff 2/10 . Have not been treated worse at any casino by floor staff and I have been to 20+ casinos.

4/10

Poor

07 Jul 2026

Shweta

The room was awful the air conditioner made noice throughout the night curtains were so bad in shape and used and it could not properly closed even after trying several times had to sleep with light which was very uncomfortable the pillows were very uncomfortable as well room location was too bad she purposefully gave us a room with just a wall a view will never waste my money here again

Family_with_children