Surestay Plus By Best Western Reno Airport

United States , Reno - NV
Reno, 1981 Terminal Way
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100 reviews shown

8/10

Excellent

29 Jun 2026

Paula

Good stay, clean and well maintained. Was able to get a room last minute.

Family

6/10

Pleasant

29 Jun 2026

Tracy

I didn't realize the room I signed up for was pet friendly. Hotel was booked so no other rooms available. It really smelled. The room was really old and dated. The dog bed in the room was really used and looked filthy.

Self

8/10

Excellent

28 Jun 2026

Allison

Great price for a quick stay after a long flight. Staff was fantastic! Property was dated, but clean.

Family_with_children

4/10

Poor

25 Jun 2026

Joyce

This place is in desperate need of updating! We waited around 2 hours for our room to get ready and then we were sent up the elevator with no directions to our room. As it turns out the additional elevator was out of order so we were made to use the only operating one.

Partner

10/10

Exceptional

24 Jun 2026

Dale

Room was very clean and quiet. We had a dog friendly room and motel provided a dog bed, bowls, treats, etc. This is second time we have stayed here and both times have been positive.

Pet

10/10

Exceptional

24 Jun 2026

William kevin

But no continental breakfast. Bummer

Partner

10/10

Exceptional

23 Jun 2026

Anika

super clean fresh bed and they staff respected the do not disturb sign haha

Partner

8/10

Excellent

23 Jun 2026

Sharon

The room was clean and our dog was allowed to stay at this place. Parking was sufficient and the staff was helpful.

Partner

2/10

Poor

22 Jun 2026

Liliana

Room definitely had a history of water damage…mold smell was very strong. We tried to switch to another room but it was sold out. The room #393 was disgustingly terrible, carpet wilted but only reason we stayed was because we checked in around midnight with our kid….after long drive.

Elevator was broken…what else.

Was told the 3rd floor had a history of flood/water damage, they thought it was fixed!?

Was told we were going to get a refund via expedia, followed the process but was told that hotel management refused the refund.

The clerk Yami was helpful and management called in AM to confirm we were getting a refund through expedia but nope! Wife called 3 more times after denial only to be ghosted.

Ive rented hundreds of rooms in my lifetime and this was by far the worst experience!

Family_with_children

8/10

Excellent

21 Jun 2026

Nicole

Pool was closed and no treadmill in exercise room.
Had to call multiple times to get shuttle pick up. Drop off went smoothly, and that was way more important.
Room was clean and comfortable

Self

8/10

Excellent

20 Jun 2026

james

Close to airport, but construction is horrible.

Family

8/10

Excellent

20 Jun 2026

David

Great location and very friendly ans helpful staff. Property was clean and contained 2 dining options. Free shuttle to airport as well.

Partner

6/10

Pleasant

20 Jun 2026

Peg

Family

10/10

Exceptional

20 Jun 2026

Kelly

Absolutely love this place. The grounds are beautifully mature, the parking lot conveniently wraps around the property, 3 floors with elevators and stairs always a short walk, 24 hr front desk with snack room, staff is friendly and helpful, and the spinach paneer at Lemon and Lime is the best I’ve ever had.

10/10

Exceptional

20 Jun 2026

Jill

Comfortable rooms. Nice staff.

Family

6/10

Pleasant

19 Jun 2026

Jeffrey

Large hotel that is pet friendly. Room was adequate.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Joyce

Only complaint I had was as that the toilet was too low.

2/10

Poor

18 Jun 2026

Genoa

Ended up switching hotels because the mattresses had bugs

Family_with_children

8/10

Excellent

18 Jun 2026

Ginny

I usually stay at the Aloft or the Hyatt, but this is just as accessible and quite a bit cheaper. The shuttle leaves on call, so you’re not waiting for it

Self

6/10

Pleasant

18 Jun 2026

Marsha

I had a pet friendly room and the rules I had to agree to were pretty restrictive for my whole family. The fact that the pet couldn't be left alone in the room at all and it was nearly 100 degrees outside forced at least one family member to stay behind at all times.
I feel it should be ok to leave the dog alone in a pet carrier, safe and contained.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Melanie

Been staying at this hotel for 5 years and may not be back. While the rooms are clean, and shuttle service is good, the bar and restaurant have really gone downhill, the waitress/bartender spent more time sitting down and watching her phone then attending to guests and the music was way too loud. Very much a bummer compared to the several years of visits.

Family

8/10

Excellent

17 Jun 2026

Samuel

Self

8/10

Excellent

17 Jun 2026

Paul

Location to the airport was great. Almost walkable. Shuttle driver was great. Our room appeared to be recently remodeled but quality of workmanship was poor. Disappointed the restaurant was closed on Mondays.

Partner

10/10

Exceptional

16 Jun 2026

Cassidy

Convenient location for those who are flying in or out of Reno. It is not a newer hotel, but is well maintained. Its worth for what you pay.

Family_with_children

4/10

Poor

16 Jun 2026

Jayson

Place is old & still smells like cigarettes, worst best western I’ve stayed at, your better off a motel 6.

Self

10/10

Exceptional

15 Jun 2026

Melissa

Really enjoyed my stay.

4/10

Poor

12 Jun 2026

Daniel

TV DIDNT WORK ON ARRIVAL. CABLE SERVICE FOR LIVE TV UNAVAILABLE
MISSED NBA PLAYOFF. EVEN IN THE BAR

BAR TENDER WAS POORLY DRESSED

HAD UN PLUG TV AND FRIG TO PLUG IN COFFEE MAKER.

SHUTTLE SERVICE WAS GREAT..

Partner

6/10

Pleasant

12 Jun 2026

terry

Room was a nice size and well equipped. It's a big hotel, so you may end up lugging your stuff a long way from the parking lot. When I got there there no luggage carts in the lobby. They did locate one shortly. The property is aging a bit and has some funky spots here and there, most likely things that most may not notice. The biggest disappointment (and reason for my not higher stars) was they have NO FREE BREAKFAST! They will however give a generous (apparently in their opinion) 15% discount in their restaurant. This place was at least $20-30 more per night than just as nice places near by that offer a great breakfast. I will be at those places in the future.

Self

8/10

Excellent

12 Jun 2026

Marie Grace

Great location! Pillows are not soft and are uncomfortable. I can hear vehicles passing by and kids running on the floor above at night while I was trying to go to sleep.

Family

4/10

Poor

11 Jun 2026

Shaunette

I would never stay at this hotel again. We had delayed check in because their systems were down (understandable when life happens) but we waited HOURS to get in to our room. After driving on the road for several hours, you want to be able to check in, shower and regroup. They had to manually let us into our rooms and we did not get a room key until later that night so we couldn’t leave because we had no way to get back in. Again, understanding sometimes things are outside of our control, but the staff did not really do anything to accommodate the inconvenience. We were not offered any free snacks or anything and the on-site restaurant was supposed to close for lunch/dinner break at 3 PM but closed significantly earlier than that so we weren’t able to get any food on site.

Finally- room was spacious for a quick stay but dirty and many small bugs/flies (i’m going to be nice and say that because we were on the bottom floor and surrounded by trees and greenery that this could’ve contributed to the issue). The bathroom was molded in several areas, the tub was peeling and looked very unkept. Popcorn ceilings. The elevator near our room/floor was broken so we had to go all the way around the property to the other elevator to get upstairs to our relatives.

Several times the on-site restaurant was either closed outside of their normal hours or they would run out of food (not a buffet) and you were limited to what you could actually eat.

Hotel maintenance/housekeeping were great!

Business Family

8/10

Excellent

11 Jun 2026

Jody

All employees were friendly. Indian food in the lobby bar was delicious. The room was clean but a bit dated - slight “cigarette smoke of yesteryear” scent. Convenient to the airport with on demand shuttle.

Partner

10/10

Exceptional

10 Jun 2026

Mary

Stayed for only one night, but the hotel was clean, comfortable and reasonably priced. Very close to the airport with a shuttle included. I would stay here again!

Partner

8/10

Excellent

10 Jun 2026

Andrew

We have stated this property several times and it is affordable and close to the GSR. They also only charge $20 to bring a dog which is great. It is a little run down, but it's just fine for what we need.

Partner

10/10

Exceptional

10 Jun 2026

peggy

10/10

Exceptional

09 Jun 2026

Adrian

It was decent stay

8/10

Excellent

08 Jun 2026

Michael

Rooms were nice and clean. None of the TVs were working the day of my stay but probably an anomaly.

Self

10/10

Exceptional

08 Jun 2026

Erin

easy walking distance from the airport, but still has parking. Rooms were clean and staff was incredible.

Partner

8/10

Excellent

08 Jun 2026

gary

Was ok but not great

Self

10/10

Exceptional

07 Jun 2026

Dan

Everything

10/10

Exceptional

06 Jun 2026

Arturo

Great service

Self

10/10

Exceptional

06 Jun 2026

John

The hotel is conveniently located across from the Reno airport. The place was very clean and the staff very helpful and friendly. We have stayed there before and will do it again.

Partner

10/10

Exceptional

04 Jun 2026

Suzi

The guy who drove the shuttle was so cheerful and friendly

Family

10/10

Exceptional

04 Jun 2026

Linda

Great parking and airport shuttle.

6/10

Pleasant

03 Jun 2026

Toni

We had a handicapped room that was far away from the entrance. Why not have those rooms closer? The shower had mold in the cracks. One side of the bed the mattress was lower that the other side, I almost rolled off. I will not be staying there again. On the plus side, the bartender was great. She was friendly and took care of her customers. The drinks were very reasonable.

Partner

4/10

Poor

03 Jun 2026

Nina

Rooms and halls felt dirty and run down. Time for a refresh. Also, no continental breakfast was disappointing. Room was expensive especially for no free breakfast.

Shuttle from and to the airport was great.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Bruce

It was very big, roof leaks all over and bathroom sink was clogged.

10/10

Exceptional

01 Jun 2026

Suean

This property was so convenient for us. The room had everything we needed. It was clean and well maintained. Our check in was easy and the staff was friendly.

Partner

10/10

Exceptional

01 Jun 2026

Kris

Very nice Indian restaurant on-site, desk service was great, and the courtyard garden is lovely and serene. The pool was exceptionally clean.

Friends

10/10

Exceptional

01 Jun 2026

george

Lighting, and parking space were something we liked . Staff was very helpful with
directing us to parking areas, thank you!

Family

6/10

Pleasant

31 May 2026

Carolina

I booked this hotel because it has a shuttle to the airport; however, the shuttle wasn’t working the morning I was going to the airport.

Self

8/10

Excellent

31 May 2026

Dale

Very nice hotel. Very clean. Bathroom had some peeling wallpaper and discolored walls. Overall, was nice. We traveled with our small dog. They included a dog bed and snacks for our small dog. Although right next to the airport and a freeway. it was very quiet inside. Would stay at again.,

Pet

8/10

Excellent

30 May 2026

Tracy

Across the street from the airport. Convenient. Rooms are a little dated but the mattress and pillows were spectacular. Spent a week at different resorts (Reno/Lake Tahoe) and this hotel had the best!

Partner

10/10

Exceptional

29 May 2026

Don

I appreciate the clean room and helpfulness of the staff

Partner

8/10

Excellent

29 May 2026

Todd

Nice quick place to stay by the airport.

6/10

Pleasant

27 May 2026

Kimrey

The pillows. Oh man, they were the absolute WORST EVER. Like sleeping on a watermelon! The mattress was comfy at least :/

Otherwise, this has always been a favorite place to stay. It will be nice when the garden is available to sit in again.

Parking is good, the price is good.

Partner

8/10

Excellent

27 May 2026

Kimberly

We got to have our dog with us-there was a dog bed and treats!- but the bar was closed.

Partner

10/10

Exceptional

27 May 2026

Kimberly

Room was Very clean and updated. Staff was helpful and friendly. The restaurant was very good.

Partner

8/10

Excellent

26 May 2026

Vannika

Thank you for a pleasant stay 😊

Friends_and_family Family

8/10

Excellent

25 May 2026

Deborah

Friendly staff, clean room, good parking

Partner

10/10

Exceptional

25 May 2026

Anna

We’ve been staying in this hotel for 4 years on every Jam On It Tourney. The staff are very nice and friendly. Excellent customer service.

Family_with_children

10/10

Exceptional

25 May 2026

Kevin

Nothing to complain about
Much appreciated for the working A/C friends in other hotels had complaints this weekend

2/10

Poor

25 May 2026

Dave

Room was dirty and old. Fridge didn't work. Nobody was staffing the restaurant. No help for anything. Not much parking nor was it convenient.

Family

6/10

Pleasant

25 May 2026

Daniel

Understaffed and non responsive

Family_with_children

10/10

Exceptional

25 May 2026

Kenneth

Very good place to stay for the price. Walked over to airport.

Family

6/10

Pleasant

24 May 2026

Nicole

Seemed clean enough but bottom sheet didn’t fit mattress & was coming off during the night. Sink water was hot or scalding so that may need to be adjusted. The shuttle driver was driving pretty fast & seemed a little annoyed about having to pick us up. Very loud jet woke us up in the morning but I guess that’s expected when you stay so close to the airport.

Partner

4/10

Poor

21 May 2026

Erin

Very run down property, booked thru Expedia and there was a DOG BED in my room!! I'm allergic! Chose this location because of the parking on site that enabled me to park for a week and fly for cheap, would not stay here again even for the cheaper parking. They don't plow the parking area and I had to dig out my car when I returned! As for the parking, that was good, my car was not damaged or vandalized and the shuttle driver was nice, and prompt.

Self

8/10

Excellent

20 May 2026

Kara

The property was clean I was just surprised that it was old and needed updating. The pictures made it look really good. It did match the pictures but without the shine. It was a clean and nice hotel, the staff was friendly.

Self

8/10

Excellent

18 May 2026

Jacqui

They go above and beyond for pet owners, pet beds and treats in the room, grass area for potty. Staff was exceptional, friendly, and very helpful. Rooms where comfortable and spacious. Will stay again if we come through Reno.

Pet

8/10

Excellent

18 May 2026

Randy

Clean and quiet. Just what's needed for a short stay.

10/10

Exceptional

18 May 2026

Zhazil

Stayed here in a pinch due to all the roads being closed because of the storm. The room was nice and spacious

Partner

8/10

Excellent

17 May 2026

Marian

The receptionist at check in was very helpful. We wanted a room away from the freeway.
We were disappointed with the friendliness of the staff in the restaurant. They barely spoke to us apart from taking our order. Dinner was good but the oatmeal at breakfast was disappointing. We’ve had far better on previous occasions.

Partner

10/10

Exceptional

16 May 2026

ALEJANDRO

It is very convenient the location since is a few minutes to the airport it is my favorite hotel when I need to stay overnight for my morning flight

Self

8/10

Excellent

16 May 2026

Cindy

Convenient when your flight out is before 5 am.
The lady when checking in was VERY nice.

Partner

10/10

Exceptional

14 May 2026

Dianne

Nice

Self

10/10

Exceptional

14 May 2026

Virgil

clean, convenient to airport, friendly staff, easy parking

Self

10/10

Exceptional

13 May 2026

Marilu

Best place to stay before an early flight. Has long term parking that is more affordable and convenient than the airport. 24/7 shuttle. It's great!

Partner

8/10

Excellent

13 May 2026

Virgil

Clean, convenient to airport, very friendly staff, easy parking.

Self

8/10

Excellent

11 May 2026

Christopher

Nice quiet hotel close to the airport.

Self

10/10

Exceptional

11 May 2026

Thomas

clean room, nice staff,

6/10

Pleasant

07 May 2026

Robert

The hotel is OK, but it is dated for $250/night. The elevator that the front desk sent us to post check-in was out of order, so we had to walk across the hotel with our bags to another elevator. The mattresses and bedding appear to be quite old. The hotel seemed clean on the surface, but since it hasn't been updated in a while, the carpets, beds, and pillows are likely embedded with stuff. The pool was closed, and no breakfast items were included with the stay. About the only upside was that the parking was free.

Partner

6/10

Pleasant

06 May 2026

larry

most of the lamps bulb were burnt out.

Family

2/10

Poor

03 May 2026

Corey

TV was not available at this property. I asked for an adjustment to my bill but was denied.

8/10

Excellent

02 May 2026

Myrna

We were pulling a trailer and easy parking and access back onto the freeway. Room was pretty dated. But had dog biscuits and bed. Nice grass area for dogs. Would definitely stay again.

Pet

6/10

Pleasant

01 May 2026

Michelle

TV didn't work, someone had to come fix it twice, phone in the room didn't work, water didn't stay hot in shower, bedspread had a cigarette burn in it,

Partner

8/10

Excellent

29 Apr 2026

Cheryl

Room was clean and staff was very nice/helpful.

Partner

6/10

Pleasant

28 Apr 2026

Susan

Great front desk staff upon arrive, check out and the shuttle. The location and free shuttle service to the airport was why I chose this hotel. My family has stayed there in the past. My expereince was not great. I HATE smell of marijuana throughout the hallways.yuck!! The rug in my room was awful. It had two distinct "wrinkles" perpindicular to each other that posed a significant tripping risk. The room felt "dirty", but the bathroom,sink area dn the microwave/fridge cart were very clean. I felt marginally safe in a quiet far from the lobby room at the back of the building. The ice machine was out of order, the TV/cable service was out of order. Becasue I was traveling alone, I would have appreciated knowing this or receiving a discount as all I could do is it in my room and scroll on my phone. I was afraid to use trhe wifi for fear of data breach. The shuttle driver ws very courteous, but the condition of the van was dirty and seat condition marginal (some tears), though the outside of the van was ingood shape. Overall, at this point, I liiley will not stay at this hotel for a while. We live about 30 miles from there and have used the facility in the past. I think it is not up to teh level it could be. I would be willing to pay more for a better kept, safer feeling facility. It is so convenient to the airport, but we likley will use the resortsand casinos in REno for a while until this place is updated.

Self

10/10

Exceptional

28 Apr 2026

Valerie

Room was clean but the stopper in the sink didn't work. As a person who wears contacts this important. The housekeeping was very attentive to our needs.

Family_with_children

6/10

Pleasant

28 Apr 2026

Yomaira

My shower was clogged, side door access card was not working. Overall though it was good. Very quiet ! I love that

Family_with_children

4/10

Poor

28 Apr 2026

ray

The TV did not work.

Partner

8/10

Excellent

27 Apr 2026

Dale

I was always happy since I’ve stayed here in many times

Partner

4/10

Poor

27 Apr 2026

Melis

Heater in the room was horrible. Did not warm at all. Infrastructure and hotel is old. It was overpriced.

4/10

Poor

27 Apr 2026

nathan

Tv didn’t work, food was gross.hotel was loud

Self

6/10

Pleasant

27 Apr 2026

Lisa

Hard to get through to the front desk from my room. Waited for the shuttle for 45 mins. I called and was told the shuttle runs every 30 minutes. No one said that I had a call the shuttle service to tell them to come pick me up until after my second phone call 30 minutes later.

Self

10/10

Exceptional

26 Apr 2026

Andrea

We stayed two nights. Our room with one king bed was clean and spacious. We really enjoyed the little tree lined pathway from the lobby to the back of the building where our room was - we used this route instead of the indoor hallways. We had a lovely and delicious dinner at the hotel's Indian restaurant. We were driving, stayed at the hotel for a nearby event, so I can't comment on airport shuttle services.

Family

6/10

Pleasant

25 Apr 2026

Jessica

The price was expensive for how dated the property was.

Self

6/10

Pleasant

24 Apr 2026

Gayathri

The room had a sink counter that protruded too much and posed a safety risk, especially when using the restroom at night. The air conditioning did not work properly one night. In addition, the room was not clean—there was a moth in the bathroom and a vodka bottle beside the bed when we first entered. Due to these issues, I will not be booking a stay here again.

Family_with_children

10/10

Exceptional

24 Apr 2026

marilyn

Clean

Partner

6/10

Pleasant

21 Apr 2026

Kevin

Old and outdated. Very worn. Good for a solo traveler for a night but wouldn’t recommend to large group.