Name: Surestay Plus By Best Western Reno Airport
Address: 1981 Terminal Way, Reno, 89502, US

4/10

Poor

24 Jul 2026

Shelly

Not a good experience. Booked a pet friendly room and found it smelled terribly of cigarettes, had 3 burned out lightbulbs and duct tape holding a curtain together. Staff was not helpful when contacted about cigarette smell.

10/10

Exceptional

24 Jul 2026

Shanna

Easy check in and nice staff.

10/10

Exceptional

23 Jul 2026

Willow

Close to airport for a quick stay, late check in went very well, I’ll be back soon!

10/10

Exceptional

23 Jul 2026

Mary

Friendly staff at the front desk. We needed an accessible room and they were very helpful in getting one for us.

Room was clean.

We would definitely stay here again

10/10

Exceptional

23 Jul 2026

giovanni

Good place to stay

10/10

Exceptional

21 Jul 2026

Kelly

The hotel is great. The “breakfast” served in the restaurant is not.

8/10

Excellent

20 Jul 2026

Janine

Basic clean rooms with comfortable bed(s). One elevator was down, and of course my room was on that side of the building. So I made an almost complete circle back towards the one that works. And then walk to my room. I had several bags so it was a minor inconvenience. Evening staff was professional but not inviting. No friendly smile with a cordial greeting. Early morning - I checked out at 5am - was worse. Barely looked up and didn’t even reply when I said I would be checking out of my room.

Self

6/10

Pleasant

20 Jul 2026

Lizeth

Has a strong smell and needs maintenance.

Partner

10/10

Exceptional

20 Jul 2026

Tai

Great hotel

Pet

8/10

Excellent

20 Jul 2026

Stephen

Convenient for a airport hotel

Partner

6/10

Pleasant

20 Jul 2026

Kevin

This hotel has an 8/10 rating here. That is extremely generous. The lobby is nice and the grounds and pool area are also nice. The staff were very friendly. My room smelled like a old casino and looked like one too. The AC was also very loud all night. And there was hair all over the shower.

Family

2/10

Poor

19 Jul 2026

Stephen

The tub didn’t drain sink dripped all night. Complained the next day and the person at the desk said to bad.

Self

2/10

Poor

19 Jul 2026

Shannen

Worst hotel of my life. Worn town and dilapidated. Stench in the lobby & different stench in rooms. Broken elevator, broken furniture, broken ice machines, broken EVERYTHING. Front desk had zero hospitality training and misrepresented amenities. 0/10 DO NOT STAY HERE. DO NOT LONGTERM PARK HERE, Avoid this property.

2/10

Poor

19 Jul 2026

Shannen

Jay, the shuttle driver AND maintenance, deserves a shout out. Very professional, personable and the only employee I had contact with that possessed any modicum of customer service. Kate, at front desk, argued with me about the asphalt, uncovered long term parking, stating it was “underground”. I called ahead to confirm when planning my trip. I assume I spoke with her, as having two employees who don’t understand the definition of “underground” would be abhorrent. EVERYTHING about this property is rundown. Towels are shredded, carpet is filthy, furniture broken (in each of the 3 rooms I stayed in). Elevator broken, ice machines broken. Stench in the lobby, smoke & musty in rooms. BEST WESTERN needs to revoke their endorsement. This is 0/10 property. Zero hospitality training for front desk. Misleading information (purchase breakfast at shoddy restaurant despite advertising breakfast). Flew in from 14 hours of traveling at midnight, my room a/c was blowing hot air - hotter in rooms than outside. I had to argue with front desk for them even to send maintenance. Jay came & confirmed broken a/c & moved my room at 1 a.m. HORRIBLE EXPERIENCE. This is a seedy motel quality place. No manager or supervisor available on weekends. Bottom of the barrel on every point, except Jay.

Self

10/10

Exceptional

18 Jul 2026

Michael

You have to start serving a meal on the plane, complimentary as part of the ticket. Can't have people flying and subsiding on peanuts for six hours.

Family_with_children

6/10

Pleasant

17 Jul 2026

Sharon

Although this is a pet friendly hotel, I was surprised that our room smelled faintly of urine. I did think that it was nice there was a pet bed in the room for our dog.

Pet

10/10

Exceptional

17 Jul 2026

Robert

Room was very spacious. The staff was very accommodating. The let me have an early check in. Breakfast had plenty of variety

Self

6/10

Pleasant

15 Jul 2026

chris

THE ROOM WE STAYED IN FOR ONE NIGHT HAD A VERY STRONG MUSTY SMELL TO IT. THE ROOM ITSELF WAS CLEAN AND SHOWER/BATHROOM WERE ALSO VERY CLEAN. TV AND FURNITURE WERE A LITTLE OUTDATED BUT STILL OK. BED WAS EXCELLENT AND PILLOWS WERE GOOD. IF THE HOTEL WAS TO REPLACE CARPET AND UPGRADE TV THE ROOM ITSELF WOULD BE GOOD.

Partner

10/10

Exceptional

15 Jul 2026

Tim

I was impressed either way how nice the property looked. Staff was very helpful.

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Mark

Ok - older and a bit run down

Pet

6/10

Pleasant

13 Jul 2026

Gena

Seems that all the dogs were in the same hall and the rooms were old, carpet stained and had rolls, furniture was old and beat up, giving the impression it wasn’t clean…..nothing like the rooms in the pictures

Self

8/10

Excellent

13 Jul 2026

Michelle

Clean room. Friendly staff. Convenient

Self

8/10

Excellent

13 Jul 2026

Yazeed

Shower pressure water not good

Self

10/10

Exceptional

12 Jul 2026

DOUGlas

older hotel but very well maintained and very well managed. only criticism is that sound insulation is inferior to more modern construction. Not a problem unless you need to sleep late.

Partner

10/10

Exceptional

12 Jul 2026

Daniela

Great room, loved that it had a fridge. Nice room, a little outdated all around, but if you're just looking for a place to sleep or rest, it's a good choice

4/10

Poor

11 Jul 2026

Samantha

The staff was absolutely amazing but I have to admit the room was a little, eh.

I couldn't tell if it smelled like smoke or mold or both but it had a really bad odor to it.
There was a stain on the chair in the room.
Booked cause it is really close to the airport but ended up not sleeping in my room. And just going to catch my flight super early.

8/10

Excellent

11 Jul 2026

Leisa

The room was great, check-in was efficient, extended parking for our trip was convenient and the airport shuttle was quick and easy. All reasons to book here when traveling from/back to the airport.

Partner

10/10

Exceptional

10 Jul 2026

Kris

The on site restaurant has very tasty, reasonably priced indian food. The lovely courtyard is a beautiful green oasis in summertime. The shuttle is extremely useful.

Friends

10/10

Exceptional

10 Jul 2026

Andrea Linn

The staff on duty at 3:30am was not very friendly and had no customer service

Self

10/10

Exceptional

09 Jul 2026

Amer

Clean and well maintained with a fast shuttle service to the airport!

Family

8/10

Excellent

09 Jul 2026

Mari

Restaurant was closed, and opened late in the morning only problem

10/10

Exceptional

07 Jul 2026

Tamara

Great easy visit

2/10

Poor

07 Jul 2026

Abelardo

The property and location were good . Only problem is the parking . Since it’s next o the airport it appears they have daily airport parking . When I arrived they had no parking available. I parked by the bar /restaurant I was told in a rude manner I had to keep on looking for parking and not to park there and it if I did to wake up and move the car by 7am or risk getting towed . I will never stay at that property again .

Family_with_children

10/10

Exceptional

05 Jul 2026

Michael

.

4/10

Poor

05 Jul 2026

William and Margo

4th weekend, busy. Carpet old and needed stretched. Just didn't like it. To much money for room

Pet

6/10

Pleasant

05 Jul 2026

TAMMY

the toilet kept running every 5 minutes and then shut off. the room smelled slightly of smoke.

Self

10/10

Exceptional

05 Jul 2026

Deborah

It was clean and the staff was helpful

Partner

8/10

Excellent

04 Jul 2026

Grant

Check-in delayed due to computer system problems, facilities are older but still functional, no coffee available in lobby, good location but nothing premium in the experience.

Partner

6/10

Pleasant

03 Jul 2026

Leaha

No ice machines were working, room run down, broken lampshade, with holes, furniture outdated and chipped, dirty
Not sure wear I saw a decent review, but just okay for the price.

Partner

8/10

Excellent

02 Jul 2026

Joseph

fit my needs

Self

10/10

Exceptional

02 Jul 2026

Lillian

Nice staff. Reliable shuttle

Self

8/10

Excellent

01 Jul 2026

Raymond

Nice, big, clean and quiet room. Check-in was efficient and pleasant. Very nice one night stay.

Self

10/10

Exceptional

01 Jul 2026

Deborah

So handy flying in as it's so close. Loved parking our car there and shuttle service was excellent and available late at night and they came within 5 minutes and all drivers so kind and helpful!!

Partner

10/10

Exceptional

29 Jun 2026

John

Close to the airport with a good shuttle and parking

Family

8/10

Excellent

29 Jun 2026

Paula

Good stay, clean and well maintained. Was able to get a room last minute.

Family

6/10

Pleasant

29 Jun 2026

Tracy

I didn't realize the room I signed up for was pet friendly. Hotel was booked so no other rooms available. It really smelled. The room was really old and dated. The dog bed in the room was really used and looked filthy.

Self

8/10

Excellent

28 Jun 2026

Allison

Great price for a quick stay after a long flight. Staff was fantastic! Property was dated, but clean.

Family_with_children

4/10

Poor

25 Jun 2026

Joyce

This place is in desperate need of updating! We waited around 2 hours for our room to get ready and then we were sent up the elevator with no directions to our room. As it turns out the additional elevator was out of order so we were made to use the only operating one.

Partner

10/10

Exceptional

24 Jun 2026

Dale

Room was very clean and quiet. We had a dog friendly room and motel provided a dog bed, bowls, treats, etc. This is second time we have stayed here and both times have been positive.

Pet

10/10

Exceptional

24 Jun 2026

William kevin

But no continental breakfast. Bummer

Partner

10/10

Exceptional

23 Jun 2026

Anika

super clean fresh bed and they staff respected the do not disturb sign haha

Partner

8/10

Excellent

23 Jun 2026

Sharon

The room was clean and our dog was allowed to stay at this place. Parking was sufficient and the staff was helpful.

Partner

2/10

Poor

22 Jun 2026

Liliana

Room definitely had a history of water damage…mold smell was very strong. We tried to switch to another room but it was sold out. The room #393 was disgustingly terrible, carpet wilted but only reason we stayed was because we checked in around midnight with our kid….after long drive.

Elevator was broken…what else.

Was told the 3rd floor had a history of flood/water damage, they thought it was fixed!?

Was told we were going to get a refund via expedia, followed the process but was told that hotel management refused the refund.

The clerk Yami was helpful and management called in AM to confirm we were getting a refund through expedia but nope! Wife called 3 more times after denial only to be ghosted.

Ive rented hundreds of rooms in my lifetime and this was by far the worst experience!

Family_with_children

8/10

Excellent

21 Jun 2026

Nicole

Pool was closed and no treadmill in exercise room.
Had to call multiple times to get shuttle pick up. Drop off went smoothly, and that was way more important.
Room was clean and comfortable

Self

8/10

Excellent

20 Jun 2026

james

Close to airport, but construction is horrible.

Family

8/10

Excellent

20 Jun 2026

David

Great location and very friendly ans helpful staff. Property was clean and contained 2 dining options. Free shuttle to airport as well.

Partner

6/10

Pleasant

20 Jun 2026

Peg

Q

Family

10/10

Exceptional

20 Jun 2026

Kelly

Absolutely love this place. The grounds are beautifully mature, the parking lot conveniently wraps around the property, 3 floors with elevators and stairs always a short walk, 24 hr front desk with snack room, staff is friendly and helpful, and the spinach paneer at Lemon and Lime is the best I’ve ever had.

10/10

Exceptional

20 Jun 2026

Jill

Comfortable rooms. Nice staff.

Family

6/10

Pleasant

19 Jun 2026

Jeffrey

Large hotel that is pet friendly. Room was adequate.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Joyce

Only complaint I had was as that the toilet was too low.

2/10

Poor

18 Jun 2026

Genoa

Ended up switching hotels because the mattresses had bugs

Family_with_children

8/10

Excellent

18 Jun 2026

Ginny

I usually stay at the Aloft or the Hyatt, but this is just as accessible and quite a bit cheaper. The shuttle leaves on call, so you’re not waiting for it

Self

6/10

Pleasant

18 Jun 2026

Marsha

I had a pet friendly room and the rules I had to agree to were pretty restrictive for my whole family. The fact that the pet couldn't be left alone in the room at all and it was nearly 100 degrees outside forced at least one family member to stay behind at all times.
I feel it should be ok to leave the dog alone in a pet carrier, safe and contained.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Melanie

Been staying at this hotel for 5 years and may not be back. While the rooms are clean, and shuttle service is good, the bar and restaurant have really gone downhill, the waitress/bartender spent more time sitting down and watching her phone then attending to guests and the music was way too loud. Very much a bummer compared to the several years of visits.

Family

8/10

Excellent

17 Jun 2026

Samuel

.

Self

8/10

Excellent

17 Jun 2026

Paul

Location to the airport was great. Almost walkable. Shuttle driver was great. Our room appeared to be recently remodeled but quality of workmanship was poor. Disappointed the restaurant was closed on Mondays.

Partner

10/10

Exceptional

16 Jun 2026

Cassidy

Convenient location for those who are flying in or out of Reno. It is not a newer hotel, but is well maintained. Its worth for what you pay.

Family_with_children

4/10

Poor

16 Jun 2026

Jayson

Place is old & still smells like cigarettes, worst best western I’ve stayed at, your better off a motel 6.

Self

10/10

Exceptional

15 Jun 2026

Melissa

Really enjoyed my stay.

4/10

Poor

12 Jun 2026

Daniel

TV DIDNT WORK ON ARRIVAL. CABLE SERVICE FOR LIVE TV UNAVAILABLE
MISSED NBA PLAYOFF. EVEN IN THE BAR

BAR TENDER WAS POORLY DRESSED

HAD UN PLUG TV AND FRIG TO PLUG IN COFFEE MAKER.

SHUTTLE SERVICE WAS GREAT..

Partner

6/10

Pleasant

12 Jun 2026

terry

Room was a nice size and well equipped. It's a big hotel, so you may end up lugging your stuff a long way from the parking lot. When I got there there no luggage carts in the lobby. They did locate one shortly. The property is aging a bit and has some funky spots here and there, most likely things that most may not notice. The biggest disappointment (and reason for my not higher stars) was they have NO FREE BREAKFAST! They will however give a generous (apparently in their opinion) 15% discount in their restaurant. This place was at least $20-30 more per night than just as nice places near by that offer a great breakfast. I will be at those places in the future.

Self

8/10

Excellent

12 Jun 2026

Marie Grace

Great location! Pillows are not soft and are uncomfortable. I can hear vehicles passing by and kids running on the floor above at night while I was trying to go to sleep.

Family

4/10

Poor

11 Jun 2026

Shaunette

I would never stay at this hotel again. We had delayed check in because their systems were down (understandable when life happens) but we waited HOURS to get in to our room. After driving on the road for several hours, you want to be able to check in, shower and regroup. They had to manually let us into our rooms and we did not get a room key until later that night so we couldn’t leave because we had no way to get back in. Again, understanding sometimes things are outside of our control, but the staff did not really do anything to accommodate the inconvenience. We were not offered any free snacks or anything and the on-site restaurant was supposed to close for lunch/dinner break at 3 PM but closed significantly earlier than that so we weren’t able to get any food on site.

Finally- room was spacious for a quick stay but dirty and many small bugs/flies (i’m going to be nice and say that because we were on the bottom floor and surrounded by trees and greenery that this could’ve contributed to the issue). The bathroom was molded in several areas, the tub was peeling and looked very unkept. Popcorn ceilings. The elevator near our room/floor was broken so we had to go all the way around the property to the other elevator to get upstairs to our relatives.

Several times the on-site restaurant was either closed outside of their normal hours or they would run out of food (not a buffet) and you were limited to what you could actually eat.

Hotel maintenance/housekeeping were great!

Business Family

8/10

Excellent

11 Jun 2026

Jody

All employees were friendly. Indian food in the lobby bar was delicious. The room was clean but a bit dated - slight “cigarette smoke of yesteryear” scent. Convenient to the airport with on demand shuttle.

Partner

10/10

Exceptional

10 Jun 2026

Mary

Stayed for only one night, but the hotel was clean, comfortable and reasonably priced. Very close to the airport with a shuttle included. I would stay here again!

Partner

8/10

Excellent

10 Jun 2026

Andrew

We have stated this property several times and it is affordable and close to the GSR. They also only charge $20 to bring a dog which is great. It is a little run down, but it's just fine for what we need.

Partner

10/10

Exceptional

10 Jun 2026

peggy

Ok

10/10

Exceptional

09 Jun 2026

Adrian

It was decent stay

8/10

Excellent

08 Jun 2026

Michael

Rooms were nice and clean. None of the TVs were working the day of my stay but probably an anomaly.

Self

10/10

Exceptional

08 Jun 2026

Erin

easy walking distance from the airport, but still has parking. Rooms were clean and staff was incredible.

Partner

8/10

Excellent

08 Jun 2026

gary

Was ok but not great

Self

10/10

Exceptional

07 Jun 2026

Dan

Everything

10/10

Exceptional

06 Jun 2026

Arturo

Great service

Self

10/10

Exceptional

06 Jun 2026

John

The hotel is conveniently located across from the Reno airport. The place was very clean and the staff very helpful and friendly. We have stayed there before and will do it again.

Partner

10/10

Exceptional

04 Jun 2026

Suzi

The guy who drove the shuttle was so cheerful and friendly

Family

10/10

Exceptional

04 Jun 2026

Linda

Great parking and airport shuttle.

6/10

Pleasant

03 Jun 2026

Toni

We had a handicapped room that was far away from the entrance. Why not have those rooms closer? The shower had mold in the cracks. One side of the bed the mattress was lower that the other side, I almost rolled off. I will not be staying there again. On the plus side, the bartender was great. She was friendly and took care of her customers. The drinks were very reasonable.

Partner

4/10

Poor

03 Jun 2026

Nina

Rooms and halls felt dirty and run down. Time for a refresh. Also, no continental breakfast was disappointing. Room was expensive especially for no free breakfast.

Shuttle from and to the airport was great.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Bruce

It was very big, roof leaks all over and bathroom sink was clogged.

10/10

Exceptional

01 Jun 2026

Suean

This property was so convenient for us. The room had everything we needed. It was clean and well maintained. Our check in was easy and the staff was friendly.

Partner

10/10

Exceptional

01 Jun 2026

Kris

Very nice Indian restaurant on-site, desk service was great, and the courtyard garden is lovely and serene. The pool was exceptionally clean.

Friends

10/10

Exceptional

01 Jun 2026

george

Lighting, and parking space were something we liked . Staff was very helpful with
directing us to parking areas, thank you!

Family

6/10

Pleasant

31 May 2026

Carolina

I booked this hotel because it has a shuttle to the airport; however, the shuttle wasn’t working the morning I was going to the airport.

Self

8/10

Excellent

31 May 2026

Dale

Very nice hotel. Very clean. Bathroom had some peeling wallpaper and discolored walls. Overall, was nice. We traveled with our small dog. They included a dog bed and snacks for our small dog. Although right next to the airport and a freeway. it was very quiet inside. Would stay at again.,

Pet

8/10

Excellent

30 May 2026

Tracy

Across the street from the airport. Convenient. Rooms are a little dated but the mattress and pillows were spectacular. Spent a week at different resorts (Reno/Lake Tahoe) and this hotel had the best!

Partner

10/10

Exceptional

29 May 2026

Don

I appreciate the clean room and helpfulness of the staff

Partner

8/10

Excellent

29 May 2026

Todd

Nice quick place to stay by the airport.

6/10

Pleasant

27 May 2026

Kimrey

The pillows. Oh man, they were the absolute WORST EVER. Like sleeping on a watermelon! The mattress was comfy at least :/

Otherwise, this has always been a favorite place to stay. It will be nice when the garden is available to sit in again.

Parking is good, the price is good.

Partner

8/10

Excellent

27 May 2026

Kimberly

We got to have our dog with us-there was a dog bed and treats!- but the bar was closed.

Partner