Name: Grand Sierra Resort & Casino
Address: 2500 E 2nd St, Reno, 89595, US

8/10

Excellent

03 Aug 2026

Heidi

We just needed a place to stay for the night and safe place to leave a car for a few days while we flew to Texas. This hotel has an airport shuttle that worked for us.

8/10

Excellent

03 Aug 2026

Heidi

The property is clean and well maintained inside. The parking lot is a two story stair climb with suitcases to the front door. The new card locks on the elevators are a pain and the refrigerator was so loud it was rattling the cabinet it was in and I had to unplug it to get some sleep.

10/10

Exceptional

02 Aug 2026

Mark

Very clean and nice rooms.

6/10

Pleasant

02 Aug 2026

Tracy

Unfortunately, my experience at the Grand Sierra Resort was disappointing due to several customer service issues.

The front desk staff was very rude. Upon checking in, I introduced myself and said that I was there to check in. Instead of offering a greeting or welcome, the employee abruptly responded, “I can’t do anything without your driver’s license and a credit card.” There was no hello or acknowledgment, which immediately made the interaction feel unfriendly and unprofessional.

I had another unpleasant interaction at the pool. As the pool was closing, I was gathering my children’s belongings and preparing to leave when a security employee approached me and said, “What’s going on? I need you to leave. The pool is closed.” I completely understood that the pool was closing, but the manner in which I was spoken to was unnecessarily rude.

The service in the casino was also disappointing. I gambled for more than two hours and was never once offered a drink. I eventually approached a server myself, only to be told that I was not in her section.

Lastly, my room was never cleaned despite being empty for most of the day. I eventually had to call housekeeping, and rather than servicing the room, they simply brought me some fresh towels.

Overall, I was very disappointed by the level of customer service throughout my stay. For a resort of this caliber, I expected a much more welcoming and professional experience

2/10

Poor

02 Aug 2026

Justin

When we checked in to the room it was not what we had picked it was a single king and a couch. We booked a 2 queen room. They didn’t seem to care and brought a roll away bed that was horrendous. The couch was covered in stains. Definitely not what we expected

6/10

Pleasant

02 Aug 2026

Kamaljeet

Resort was nice to stay in but staff was very rude especially at the check in counter. We even told the manager but he only asked us what was our room number and dismissed us.

10/10

Exceptional

02 Aug 2026

Jeremy

Great

10/10

Exceptional

31 Jul 2026

Sam

staff very nice

8/10

Excellent

31 Jul 2026

Taylor

We stay at GSR most of the times we come to Reno and it's by far the cleanest hotel in the area. There is lots to do, however I do feel it lacks the buzz of being on the strip. I also think the service is hit or miss, with some employees being very kind and helpful and others rude and dismissive.

10/10

Exceptional

31 Jul 2026

Ermenegildo

Everything good

10/10

Exceptional

31 Jul 2026

Eoun

Good

6/10

Pleasant

30 Jul 2026

David

My wife is handicapped. We were allowed access to the southeast entrance (for Infiniti members) to drop off & pick up my handicapped spouse so she wouldn't need to walk all the way to the parking lot. On the last day, Tuesday, 7/28/2026, at approximately10:20, we were not allowed to do so effectively causing more pain for my spouse. This was a surprise to us. Effective immediately, we will no longer be staying nor supporting any and all GSR properties.

10/10

Exceptional

30 Jul 2026

Teresa

I always go back to Grand Sierra because it is a very clean, the staff are very helpful and friendly. They have a variety of restaurants to choose from and they have lots of different entertainment places to go to and have fun with your family and friends. I will continue to go to Grand Sierra because you have a pool, jacuzzi, bowling and etc. and it is very convenient and it is very close to the airport if you are flying out and you don't want to travel that far.

10/10

Exceptional

30 Jul 2026

Jesselle

The room is clean and my kids enjoyed the pool.

6/10

Pleasant

30 Jul 2026

Foua

The room were amazing spacious! We booked the King Vista Tower room and it was just as beautiful as we expected. The view we got was also very beautiful, especially at night. However, at the hotel, the pool was always packed no matter the hour and a lot of the things to do there were on the more expensive side. The housekeeping was amazing though. Whenever we walked pass by them in the halls, they’d ask us if we need anymore towels or pillows. Great experience overall, but we wish there was more to do.

2/10

Poor

30 Jul 2026

peggy

We stayed on the 8th floor over the pool. We were not advised about the EDM concert being held pool side. It was so LOUD we could not sleep. When I contacted the resort at 11pm I was told it would go on until 1 am. I asked for a different room but was told they were sold out. Just after 2am the concert ended. I was mad and very tired. I asked for the room to be comped which they did after speaking with a manager at the front desk. My day was pretty much shot since I didn’t get much sleep. I have stayed several times at GSR and have had a few minor instances but usually enjoyed my stay. This was next level.

8/10

Excellent

29 Jul 2026

Joel

One stop shop has everything for the fam

8/10

Excellent

29 Jul 2026

Choua

Fridge was not cold enough to store drinks. Would like if they replaced fridge.

10/10

Exceptional

29 Jul 2026

Linda

It's a very nice hotel. We always like staying here when we're in Reno. The room is clean and spacious.

10/10

Exceptional

29 Jul 2026

Troy

GOOD STAY, NO PROBLEMS. WILL STAY AGAIN.

6/10

Pleasant

29 Jul 2026

Gilbert

The room looked nice bur the bed was uncomfortable and the chairs in my room were very uncomfortable.

10/10

Exceptional

29 Jul 2026

Naomi

I’m not a gambler but was recommended to stay here for the atmosphere. I enjoyed the location. I didn’t forget anything so I never left the property but airport is across the street. Good location. I thought the room was “clean” but noticed sheets probably weren’t too clean doubted there was hair and stains, a couple balloons behind the couch from a previous hotel goer, the floor was kinda gross just random dirty stains.

Family

10/10

Exceptional

28 Jul 2026

Rob

Awesome

4/10

Poor

28 Jul 2026

Armando

We have stayed here many times and for the most part, our room was well kept. Until this time.
Immediately after arrival, the main dresser had two broken cabinet drawers. I called the front desk, and they were making a work request asap. They never showed up. I left my items in my suitcase, which was a 3 day stay. The vent in the bathroom was filthy with lint, and the heat light was out. one side of the closet door wouldn't open or close. The fabric covered chairs were dusty. I called for extra towels and face towels. The nice housekeeper brought them by promptly, fresh out of the dryer as they were still warm. I noticed 2 of the face towels were still dark with stains that did not wash out. We were so extremely disappointed.

10/10

Exceptional

28 Jul 2026

Alexandra

Amazing hotel and casino, this is one of our go-to resorts in Reno. Always great! Clean updated rooms, clean air, all around great!

2/10

Poor

28 Jul 2026

Corina

I got put into a room that was dirty with food on the carpet and food in two trashes and hair in the shower then I got moved to another room where I found chewed food on the floor when I opened the curtains

10/10

Exceptional

28 Jul 2026

Carla

Overall stay was EXCELLENT

10/10

Exceptional

27 Jul 2026

Diane

Rooms clean and beautiful

10/10

Exceptional

27 Jul 2026

Ryan

Awesome place to stay. Didn’t have to leave the property once. They had just about everything !

10/10

Exceptional

27 Jul 2026

David James

Clean room, helpful and nice staff, pool was nice and casino was good.

8/10

Excellent

27 Jul 2026

Lynsey E

The room was clean and comfortable. The food was okay but pricey for being grab and go.

10/10

Exceptional

26 Jul 2026

Michael

Great experience had by all...

10/10

Exceptional

26 Jul 2026

Jeremy

Always a great time and a TON of things to do.

10/10

Exceptional

26 Jul 2026

Lydia

Beautiful property

10/10

Exceptional

26 Jul 2026

Chris

Food was fantastic. Ate at the Rim Asian, Grand Cafe and the 24 hour snack bar.
Pool was well maintained.
The \"it's Magic Show\" was a hoot!
Finally, got to see KC & the Sunshine Band, who were fabulous!

8/10

Excellent

25 Jul 2026

Nga

???

10/10

Exceptional

25 Jul 2026

Julianne

Room was clean, casino was kept up nice and lots of fun, I’ve always loved the grand sierra

10/10

Exceptional

25 Jul 2026

Caren

Everything was nice in our room. The refrigerator temperature could have been a little colder. A recommendation is for housekeeping to make sure to turn off the alarms on the clocks because ours went off early this morning and woke us up when we weren’t ready to be awake yet.

10/10

Exceptional

25 Jul 2026

Sergio

Love this place when in Reno!

10/10

Exceptional

25 Jul 2026

Mathew

Very clean

10/10

Exceptional

25 Jul 2026

Adán

El único punto negativo, es que no limpian los cuartos durante el día, nos tenemos que acostar nuevamente con la cama sucias y desarreglada.

The only negative point is that they do not clean the rooms during the day, we have to go to bed again with the bed dirty and untidy.

2/10

Poor

24 Jul 2026

Marcella

Did not like any other amenities he offered. Everything was closed. The pool was closed. The go-karts were closed. It was such a boring experience. Restaurants were super expensive. We had to leave property to go entertain ourselves and have fun. We picked this hotel because we thought there was a lot of amenities and it was a fun place for families but we quickly realized the place was the boringest place that we ever been to and we will not be staying there again. Thank you!

10/10

Exceptional

24 Jul 2026

Francelia

Good

2/10

Poor

24 Jul 2026

Sandra

Very disappointed with our stay at Grand Sierra Resort. We booked three rooms, and the customer service was terrible. Our bathroom ceiling was leaking, causing water to pool on the floor, creating a serious slip hazard for my elderly parents and the children with us. This could have resulted in someone getting seriously hurt.

Housekeeping never brought requested shampoo, conditioner, soap, or extra towels. To make matters worse, the elevators were down, leaving us stuck on the 18th floor.

We reported everything to the front desk, but all we were told was, “Sorry, we can’t help you.” Even after speaking with a manager, we were told there were no notes about our complaints, so nothing could be done. For a hotel of this size, this level of service is unacceptable. Grand Sierra Resort needs to do much better with maintenance, communication, and customer service. I would not recommend staying here.

Family_with_children

2/10

Poor

24 Jul 2026

Sandra

I am extremely disappointed with my stay at Grand Sierra Resort. This was one of the worst hotel experiences I’ve had. During our stay, there was a leak in the bathroom ceiling that caused water to pour onto the floor. The ceiling was visibly cracked and damaged, and water continued to drip, creating a serious safety hazard.

What concerns me the most is that this could have easily resulted in someone getting seriously injured. My elderly parents were staying with us, and they could have slipped and fallen because of the water all over the bathroom floor. We also had children visiting, and they were at risk as well. This wasn’t just an inconvenience—it was a dangerous situation that should never happen in a hotel room.

To make matters worse, housekeeping was extremely disappointing. We received no attention when we requested basic necessities like extra shampoo, conditioner, soap, or clean towels. It felt like guest service was nonexistent.

On top of everything else, we were stuck on the 18th floor because the elevators were out of service. Having to deal with broken elevators, poor housekeeping, and a leaking ceiling all in the same stay was beyond frustrating.

I expected much better from a hotel with Grand Sierra Resort’s reputation. Proper maintenance and guest safety should be a top priority, but this experience showed the complete opposite. I hope management takes these issues seriously before

Family_with_children

10/10

Exceptional

24 Jul 2026

Lindsey

Very clean room besides random fridge hanging out in the corner of the room that was extra

10/10

Exceptional

24 Jul 2026

Loretta

GSR never disappoints!! Always a great get away !! Wish we could afford to go more often it’s amazing!

10/10

Exceptional

24 Jul 2026

Jason

Great place to stay

8/10

Excellent

24 Jul 2026

Robert

Property is clean , check-in was quick. I checked out in the room via the TV.

10/10

Exceptional

24 Jul 2026

Foteche

Very nice hotel, has everything you need there. It is expensive, but nice. The only thing I don’t like is my room smelled like there h ad been a Dog in there…they should assign the people with dogs to those same rooms.

8/10

Excellent

24 Jul 2026

Lizl

Room was spacious, & clean,& beds were comfortable. My family stayed in a non-smoking room but we still smell smoke especially at night. Checking In & Out was quite a wait in line because their computer systems were quite slow (accdg to the desk clerk who gave me our room keys).

10/10

Exceptional

24 Jul 2026

Christina

We arrived to the hotel in the early morning hours and the front desk staff was so friendly. She got us checked in and into our room quickly. Definitely will book at the GSR again. Room was clean.

10/10

Exceptional

23 Jul 2026

Rachael

We only stayed one night for a concert, but everything was wonderful. We enjoyed the pool, restaurants, and the theatre. The staff were very friendly

10/10

Exceptional

23 Jul 2026

Brenda

The pool closes early. That was disappointing.

10/10

Exceptional

23 Jul 2026

D

Fantastic stay! The staff were pleasant, helpful, and extremely attentive. We couldn’t have asked for a better room which was clean, quiet, and centrally located. Also, lots of activities in addition to the casino. I definitely recommend this hotel.

10/10

Exceptional

23 Jul 2026

ilene

Beautiful and very comfortable room. Coffee and free water in room. Pool very crowded but that's to be expected. Pool area had very few chairs with umbrellas.

6/10

Pleasant

23 Jul 2026

Latasha

The check-in was terrible and long due to all self check-in kiosks being disabled. The stay was okay, room mostly clean. The offer to extend with no resort fee was nice.

10/10

Exceptional

23 Jul 2026

Andrea

Súper lindo y limpio todo

8/10

Excellent

23 Jul 2026

Mario

Our shower was not properly clean

6/10

Pleasant

23 Jul 2026

Caroline

The biggest issue was the cleanliness of the pool area. There was garbage all around, and no one cleaned it up the entire time I was there (several hours). It was disgusting and the reason we won't be returning.

6/10

Pleasant

23 Jul 2026

boyd

2 hour check in line on Sunday afternoon. Employees think its normal, that is broken system. Been staying here since the 90s, it's a nice hotel. I will be looking at alternatives next time

10/10

Exceptional

23 Jul 2026

Kendra

The staff was very helpful and accommodating.

10/10

Exceptional

22 Jul 2026

Demetrius

I saw the GSR commercials & was curious. I gotta say the property was beautiful. Very good staff & massive! This is a super resort. I had a blast. Definitely going back & bringing my family

2/10

Poor

22 Jul 2026

Shivneel

I was very disappointed with the cleanliness of our room. After a long journey with my family, we expected to walk into a clean and welcoming room, but that was not the case.

There was hair on the bed, making it seem like the room had not been cleaned properly. Shortly after we arrived, my 2-year-old son found a used cotton bud in the room, which was very concerning. When I switched on the bedside lamp, I noticed more dirt beside it, including snack wrappers and a nail cutter that had clearly been left behind by previous guests.

I reported these issues to the Expedia team, and the following day a floor manager came to inspect the room. While I appreciate that someone came to look into the matter, the first impression of a hotel stay is extremely important, especially after traveling for many hours. Unfortunately, our first experience was disappointing, and it made us question the hotel’s housekeeping standards.

As a family with young children, cleanliness is a basic expectation, not a luxury. I hope the hotel takes this feedback seriously and improves its housekeeping procedures so future guests do not have the same experience

6/10

Pleasant

22 Jul 2026

Rebecca

Check in line takes at least an hour, even on weekdays. We were told we would have a pool view but no pool in sight, wasn't worth waiting in line again for though. They do not provide daily housekeeping but they charge you $2 a day for tip to the house cleaners...
This is the best place for non gambling activities, featuring escape rooms, sensory rooms, magic shows, arcades, bowling and more.
I would skip staying here again purely because of the check in experience. No one wants to drive for hours and then wait in line for hours to get their room.

6/10

Pleasant

22 Jul 2026

Tina

Our room was not cleaned. I spoke with housekeeping on the floor but our room was still skipped. Very disappointing.

10/10

Exceptional

22 Jul 2026

Matthew

Great rates and everything very clean and kept. Plenty going on for entertainment.

10/10

Exceptional

22 Jul 2026

Theodore

Had a great weekend in Reno

Family

10/10

Exceptional

21 Jul 2026

Rory

Awesome hotel and appreciate the great staff

2/10

Poor

21 Jul 2026

Seth

2 hours plus to get into our room. Very un acceptable. No apologies from the front desk except \"we did our best\". Last time I will choose this place to stay at.

Partner

10/10

Exceptional

21 Jul 2026

victor h

Awesome a lot things to do.

Self

10/10

Exceptional

20 Jul 2026

Olay

First time there and great experience for celebrating my birthday!!! Will definitely recommend to friends and family!

Family

10/10

Exceptional

20 Jul 2026

Iaroslav

Amazing

Business

8/10

Excellent

20 Jul 2026

Sylvia

Stay was good. Check in wasnt so good. Self check was closed so line was very long at 530 6pm. Last thing we wanted was that after a long day. Upgraded room was offered for 22, which I took for extra charge. All in all good stay.

Partner

8/10

Excellent

20 Jul 2026

RODOLFO

No feedback, no specification

Business Self

8/10

Excellent

20 Jul 2026

adrienne

Couples stay for a quick weekend. The check in process was pretty quick and our room was clean, and we slept well. If you are coming as a family- its very family friendly from the Spa level there are options and the pool was full of family fun. We enjoyed the food options- mexican restaurant was a hit for us. Great people watching and sports bar food

Partner

8/10

Excellent

20 Jul 2026

Amanda

The hotel/casino was amazing. So much to do, you don’t even have to leave. Only knocking off a star

8/10

Excellent

20 Jul 2026

Martin

The staff was very friendly and helpful. Unfortunately, as in most casino/resorts it was smoky. We stayed on a nonsmoking floor but could smell smoke in the hallway by the elevator. We didn’t visit the casino, bars or restaurants on the casino floor due to the cigarette smoke. The room was clean although you could tell it was well used.
My husband attended a concert and said the concert venue was great. We left a day early due to the smoke in the hotel although the hotel app wouldn’t let us check out until the day we were supposed to check out and as we knew we couldn’t get a refund we just let it go.

Partner

10/10

Exceptional

20 Jul 2026

Camellia

N/a

Family

8/10

Excellent

20 Jul 2026

Donna

Didn’t have my two Q bed that I paid for 3 months prior to the trip my 17 year old son had yo sleep on a rollaway

Family_with_children

10/10

Exceptional

20 Jul 2026

Jill

Besides some yuck under the rim of the toilet bowl, the room was very clean and the hotel was welcoming. Our check-up was at 3pm, but we were unable to get a room until after 4pm, but they did give us a slight upgrade in room which was a nice bonus. The adult pool area was nice. I didn't love having my bag checked at the pool area. We didn't gamble at all, but the area looked nice. We did have a meal at the Second Ave. Cafe which was good and enjoyed just walking around. I would recommend they add some water bottle fill stations as water fountains were hard to find. We would stay here again!

Partner

8/10

Excellent

20 Jul 2026

Cindy

The place is great. Newly remodeled and clean. We asked for some extra towels that never came. Waited until 11pm before we gave up waiting. The pool was so crowded that the water was murky so we didn’t go in. Otherwise the hotel is great. Lots to do.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Catherine

Lots of things to do and places to eat

Family_with_children

8/10

Excellent

20 Jul 2026

Jose

Casino was nice staff was nice

Family_with_children

10/10

Exceptional

20 Jul 2026

Kendra

Great stay!

Friends

10/10

Exceptional

20 Jul 2026

John

Huge property with an awesome pol, golf driving range, massive bowling stadium and a better arcade and gaming area for kids.

Lots of dining options and of course an intense gambling floor at least a 100 yards long

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Ray

Great Place for every age and every type of traveler.
The GSR literally has something for everyone.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Patricia

Todo bien pero la reservación en Expedia no fue de lo mejor yo reserve un cuarto para 2 adultos y 2 niños en habitación de 2 camas queen y Expedia piso con una sola cama, lo mejor fue are en hotel me resolvió el problema dándome un cuarto con cama Keen, con más sqf un sofá cama individual y nos dieron $50 dolares de crédito para comida por el inconveniente. Así que cuando reserven con Expedia chequen bien, esta vez corrí con suerte que si no hubiéramos estado apretados en un cuarto más chico con una sola cama😔

Family_with_children

6/10

Pleasant

19 Jul 2026

Angelica

When we arrived in our room in the Sierra tower, there was a layer of dust on the appliances. We moved the chair that was in the room and there were a bunch of takis that had not been swept up.

The air conditioner wasn’t working it was barely blowing out air, the staff had to bring a fan to circulate the air the room never got below 70. The toilet paper holder and a towel hooks were hanging on for dear life.

The safe also was dead and I had to call to have engineering come and troubleshoot it. The ice machine on our floor was t working and anyone could get on our floors because the elevators did not require key access to get to the floor.

Family_with_children

8/10

Excellent

19 Jul 2026

Deborah

Customer service needs improvement

Family_with_children

10/10

Exceptional

19 Jul 2026

Lucille

I would stay here again!

Family

8/10

Excellent

19 Jul 2026

Gurjatinder

good

Family

10/10

Exceptional

18 Jul 2026

Ayla

Great stay

Friends

10/10

Exceptional

18 Jul 2026

Lisa

Perfect as usual. Always fast and friendly.

10/10

Exceptional

18 Jul 2026

Kayla

Small hiccup! We were given an unclean room at first by mistake. We did have to go back to the front desk to correct the error. Our actual room was nice and clean and cozy.

Partner

10/10

Exceptional

18 Jul 2026

Guy

Was great. We have stayed at most of the casinos in Reno and this is my favorite

Business

6/10

Pleasant

17 Jul 2026

Carri

The property has been remodeled and is very nice. The down fall was the noice level as our room over looked the pool. That weekend there was a rave lasted until 230am could not even watch a movie as the sound was so loud the bed was vibrating

Partner

10/10

Exceptional

17 Jul 2026

Carol

I had a fantastic, seamless stay from start to finish! The valet service was incredibly convenient, whether I was heading into the casino or the hotel. Our room felt beautiful and luxurious, complete with premium bath products that were a wonderful touch. We also loved the dining options on-site—the café and Starbucks were great, and the pizza at the café was particularly outstanding.\"

Friends

8/10

Excellent

16 Jul 2026

Kevin

Our stay was very nice. The rooms were nice and spacious. The resort is close to the airport which was great.

Partner

10/10

Exceptional

16 Jul 2026

Christian

Great experience and a very friendly staff