Grand Sierra Resort & Casino

United States , Reno - NV
RENO, 2500 E 2nd St
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100 reviews shown

6/10

Pleasant

18 Jun 2026

Jenna

Have stayed here a few times and not the normal but we got to our room and left very quickly for a show. Upon returning to the show noticed we only have one bath towel in the room and No hand towles. As it was very late and we were getting up early to leave I didn't bother calling about it but still annoying

10/10

Exceptional

18 Jun 2026

Fawn

We had arrived around 8:30pm. When we give them our name for my reservations, we we're told that we were upgraded to the O
residential suite. I was shocked and amazed. They had overflow of guess that needed rooms that didn't have reservations so they bumped us up.
Needless to say we were super pleased. And we were treated like we were meant to be in the presidential suite. Thank you Sierra.

6/10

Pleasant

18 Jun 2026

Stephanie

We stayed here on our way to and from visiting family. This was the 1/2 way point. On the way there we were super happy with our stay that we decided to stay again. On the way home, our room was not great. The room had no been vacuumed and it looked like there were chips and food all over the floor. You could see it outside the room in the hallway. There was a fan on in the room that seemed to be on because the bathroom fan wasn’t working. None of the mirrors or glass had been wiped down and the shower had a hair clump in the drain. Not happy with the second round visiting.

Family_with_children

10/10

Exceptional

18 Jun 2026

Diana

Spa was amazing and staff were helpful

Partner

6/10

Pleasant

18 Jun 2026

Evelyn

Our room was not as nice as previous stays and was very disappointing. Maintenance was needed regarding the shower door being ajar, allowing water to escape from the shower. Wall paper was peeling along a seam line; mattress cover was grossly stained and although washed, was gross and should have been retired from use. All situations were reported at checkout to desk staff who apologized and wrote issues down. It was the first time we heard aircraft noise in all our stays; but, we were on the 15th floor. We love GSR; but not so much this visit.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Joseph

Pool overcharged me and so did reception. The reception overcharge is pending so who knows if I’ll get it back

Business Partner

6/10

Pleasant

17 Jun 2026

Javier

Tried to check in at 6pm room wasn't ready got keys for the pool . No big bags allowed . So took bags back up to the bell desk 🙄. Checked one hour later ended up getting placed in a different room right away. Next day tried to enter pool with food and drink bought on property yet wasn't allowed 🙃 had to take food and coffee upstairs . Parking is not great either better off dropping off bags at front door then finding parking . Place has potential. Just small issues overall.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Donna

I asked for a quiet room. But the people in the connecting room voices were very clear , and they were not talking loud , I even heard snoring. Parking was a challenge. Very nice room

Self

10/10

Exceptional

17 Jun 2026

Robin

Very good all around

Partner

10/10

Exceptional

17 Jun 2026

Robert

All the services provided were great. The food in the casino was very good. Lots to do throughout the facilites. First time there and planning on coming back.

Friends

10/10

Exceptional

17 Jun 2026

Donald Michael

First time at this resort rooms,food and atmosphere was perfect.
Wish I could have done better at the tables but I gave it a try.

Family

10/10

Exceptional

17 Jun 2026

Rosalie

clean room

Family_with_children

10/10

Exceptional

16 Jun 2026

Ana

My family and I had a very comfortable stay. We were able to rest well. Loved that everything was under one roof the venue, food, entertainment ect.
Rooms were clean, beds were comfortable, staff was super helpful. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Celeste

We checked in and went to our room. I found a used drinking straw and the towels had not been restocked. This led me to believe that the room possibly hadn't been cleaned. I called guest services and they quickly assigned us a different room. This room was nice and quite larger. I still found something on the carpet which should have been caught by housekeeping. Our stay was great, but I do feel that housekeeping could do a better job.

Partner

10/10

Exceptional

16 Jun 2026

Newieliza

Beautiful place

Family_with_children

10/10

Exceptional

16 Jun 2026

Todd

Liked all the amenities at the resort

Business

8/10

Excellent

16 Jun 2026

Emmanuel

Just one night for work. Stayed there 20 years ago when it was Reno Hilton. Totally remodeled. Don’t know why, but parents chose the property for a youth baseball tournament. Kinda silly. Lots of kids everywhere. Hotels.com rate was a bit confusing. Really the cheapest room, but it was only one night. Resort fee is ridiculous.

8/10

Excellent

15 Jun 2026

Randy

A/c didn’t work in our room even though maintenance had come up to fix it.

10/10

Exceptional

15 Jun 2026

Janelle

I definitely love this resort. The only thing could that could be better is the pricing for the rooms because two nights for more than $400. I think is a bit much especially if you’re spending money gambling at their resort & buying all food there!

Self

10/10

Exceptional

15 Jun 2026

Les

We had a great time, we were there to see Brit Floyd! The self check in was so quick and easy, thank goodness, because the other line was so long. We were in the older tower, but it was so clean, comfy, great frig, comfy bed, the adjoining room you could hear everything, but that is part of it. The resort fee is pretty steep, especially being a local, and that is the only con. Went to dinner at Rim, and it was fantastic, and the show outstanding

Partner

10/10

Exceptional

15 Jun 2026

Dan

the outdoor pool was large, and the surrounding area including the spas and bar appeared as it does online except the water was very foggy. We've stayed at many resorts with a lot of people using the pool including children and the water was blue and clear so that was a huge turn off. The adult pool (21 and over) was a little better. The DJ was great oh and the cocktails were really great! Keep drinking and you won't be bothered by the leftover drinks floating in the pool and trash on the edges overlooking the larger pool and spas. : ) We had a standard king size bed, the room was esthetically pleasing and clean.

Family

10/10

Exceptional

14 Jun 2026

Janet

I stay at this resort often. The rooms are comfortable, there are many choices of restaurants and often great entertainment.

Partner

10/10

Exceptional

14 Jun 2026

Sheila

Good

8/10

Excellent

14 Jun 2026

Derrick

Had fun!

Partner

8/10

Excellent

14 Jun 2026

Sara

Bueno

2/10

Poor

14 Jun 2026

Yelena

Poor service, door was not working, towels are missing

Family_with_children

10/10

Exceptional

13 Jun 2026

Kimberly

We just stayed 1 night because we had an early morning flight and wanted to save on driving time. The room was newly remodeled, quiet, and spacious. I like how it had a nice sized room refrigerator. The shower was great. The only surprise we had was we had an additional $50 service fee on our bill when we checked out via scanning the code in our room. We were on our way to the airport so no time to inquire at the front desk.

Partner

8/10

Excellent

13 Jun 2026

Daniela

The resort is extremely family friendly, which we appreciated, given that most hotels in Reno are not family friendly let alone baby friendly! They allowed us to store our baby’s breastmilk freezer packs which saved our life!
The housekeeping was not what I expected, we had to call to get our room to be cleaned.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Alonzo

WE LOVE THE GRAND SIERRA RESORT. Our issue this trip was the noise from band until 10:30 at night. Also, the alarm went off at 5 a.m. we evacuated. As we are evacuating we asked the staff what is happening, is it a fake alarm. THE STAFF HAD NO CLUE. This is very dangerous not just for guest but your staff. A lady had a newborn baby and was terrified. I was too for her especially. Please make sure everyone is aware of the fire alarm evacuation rules. Other than that we truly enjoyed our stay. God bless you all abundantly!

10/10

Exceptional

13 Jun 2026

Sherry

Very fun.Bed are very comfortable and the pillows are a must have.I have already ordered some. If you don't mind Lot's of people and the high volume. Must try.

6/10

Pleasant

13 Jun 2026

Frank

Have stayed at GSR many times. Generally the day B4 a flight out of RNO. In the past they allowed FREE overnight night parking for 7-10 days. Not any more, had to use RNO parking $18/day. Next time I will search the other casinos B4 I go back to the GSR.

Self

10/10

Exceptional

13 Jun 2026

Alexandru

Clean

Self

10/10

Exceptional

12 Jun 2026

Clarissa

10/10

Exceptional

12 Jun 2026

Fabian

Hotel check in was easy. Front desk got our info then got us checked in. Room was nice no complaints and room service was excellent

Partner

6/10

Pleasant

12 Jun 2026

Patricia

The room was quiet, clean and the shower was great. We were there because our son was in the hospital and were told we would get a discount. We did not need any of the amenities. We were barely there. We liked the proximity. The cost of $630 dollars was way too much

Family

10/10

Exceptional

12 Jun 2026

Yvonne

Great staff, quick check in and check out. Rooms were clean

Partner

10/10

Exceptional

12 Jun 2026

DEREK

Stayed over after a concert in the theater. Made for a super evening.

Business Family

10/10

Exceptional

12 Jun 2026

Debra

The hotel lobby is very clean and effecient. Check in was brief and our room was very nice and clean.

Partner

6/10

Pleasant

11 Jun 2026

Mandy

The room was nice and clean. But it took quite a long time to check in (nearly 30 minutes standing in line) and was very confusing to park and get up to the room. We ended up having to valet the car and then were hassled by security on our way up to the room. Not a great experience, but we got in late and were leaving mid morning the next day, so we just powered through. It made for a stressful night and we were glad it was a quick stop. The next day I got an email that they charged me an extra $50 for “resort fees” and gratuity for housekeeping that I was not made aware of prior. (We didn’t even use housekeeping or ask for anything). The room was nice, but quite literally everything else was an ordeal.

Family_with_children

10/10

Exceptional

11 Jun 2026

Chris

Loved it .

10/10

Exceptional

11 Jun 2026

Joseph

Always a great stay at the GSR, always a nice room, friendly staff, and a bowling alley!

Partner

10/10

Exceptional

11 Jun 2026

judy

Clean comfortable room, and close to the place we do our event.

Partner

10/10

Exceptional

11 Jun 2026

Brandon

Fun place, great place to come for a concert

Friends_and_family Friends

8/10

Excellent

11 Jun 2026

Phil

The room was impeccably clean! The property was as well. We will definitely make a return trip!

Partner

10/10

Exceptional

11 Jun 2026

Julie

We had a great experience.

Friends

10/10

Exceptional

10 Jun 2026

Rhonda J

I need to have better signage for their valet as it is not very evident of where you need to go

Partner

10/10

Exceptional

10 Jun 2026

Kenneth A

Nice to have a hotel that also is a casino.

8/10

Excellent

10 Jun 2026

Garrett

Check in line was very long!

2/10

Poor

10 Jun 2026

Don

Booked a double qween, when we checked in at 10 pm the room wasnt ready.
By the time we settled in it was 130 AM.

Family_with_children

4/10

Poor

10 Jun 2026

Gabriela

I definitely would not recommend this hotel.

Before booking, I called to confirm that a crib, microwave, and refrigerator with a freezer would be available for my 3-month-old baby. This was my first trip traveling with an infant, so I wanted to make sure everything we needed would be provided.

Check-in was smooth, and I will say the hotel and casino were clean and beautiful. However, upon arrival, the refrigerator was not working, appeared to be more of a wine cooler, and there was no microwave. Guest services responded quickly, replaced the fridge, and provided a microwave after initially telling me it would cost $30 per day.

The bigger issues came afterward. During our stay, only one elevator in our tower was working. More concerning, $100 was stolen from our room. What made it seem especially blatant was that the pockets of jackets in our room had been turned inside out, making it obvious someone had gone through our belongings. To top it off, we were woken up by a fire drill at 6:00 a.m.

I expected traveling with a 3-month-old to be the most stressful part of this trip, but unfortunately the hotel was. Between the missing amenities, elevator issues, apparent theft, and early-morning fire drill, I would not stay here again.

Family_with_children

10/10

Exceptional

10 Jun 2026

Hector

Resort was really nice and well kept. Room was perfect size for us. All food places within resort were great and fairly priced. Bowling alley, pool and and bars all had great vibes. Valet service was on point and it was teally nice to be in the know of what activities were going on at the resort. Overall we enjoyed our stay at the GSR.

Partner

10/10

Exceptional

10 Jun 2026

ricky

6/10

Pleasant

09 Jun 2026

Dan Hans

Noisy fridge, dodgy electricity. Missed cleaning service one day. And never came up with coffee even after a call for refill

Partner

10/10

Exceptional

09 Jun 2026

Jodean

Mattress was very uncomfortable. There was hair on floor In bathroom. Other then that it was a great place to stay.

Partner

10/10

Exceptional

09 Jun 2026

Jake

The restaurants were good, the staff were helpful, the room was clean, the casino was lively and had a lot of slots and games to have fun and enjoy yourself. Also the driving range was a blast and the bowling alley. If you want to test your escaping skills you can test them in their escape room.

Partner

10/10

Exceptional

09 Jun 2026

Pita

Awesome place just wish Livy was not in casino makes the experience less personable other than that it’s amazing great staff very helpful.

8/10

Excellent

09 Jun 2026

Darin

They gave us a room somebody was already in. We were happy they gave us a free upgrade and food credit. But it was a akward being in someones room calling front desk to see what the heck was going on.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Tim

It was an amazing Place, we will be back.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Victoria

Wish we could've used the amenities but we got in late. Daughter was motion sick in car so ended up traveling very slow in our way there. Oh well. Paid the resort fee for not much. Not hotel's fault, but a little reminder for folks traveling with kids. They make things way slower! Also, having never stayed at a casino hotel before, wasn't super psyched that the casino was so front and center, but live and learn.
Plus side, the room was very nice, comfortable and clean. Hotel and restaurant staff were friendly.

Family_with_children

6/10

Pleasant

09 Jun 2026

John

Smoke everywhere getting to the room.
Items broken in the room.
For the price it was acceptable.
The steak house restaurant was pricy but good food/well prepared

Self

10/10

Exceptional

09 Jun 2026

Jennifer

Great day, room was clean and there’s tons of amenities. It’s also a perk that it was close to the Reno airport since we were picking up several of our friends. Would definitely stay here again.

8/10

Excellent

09 Jun 2026

Stephen

Room clean and the house keeping staff friendly! Every interaction with staff was positive and resulted in excellent service by each of them.

Partner

10/10

Exceptional

09 Jun 2026

Rufino

This was an amazingly clean place to stay with friendly staff and good service love.Recommend it for everybody to pool was amazing

Self

10/10

Exceptional

08 Jun 2026

Gabriel

Always great

10/10

Exceptional

08 Jun 2026

Joseph

Always a great place to stay at.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

brian

they have a magic show! we didn't learn this until we got there. we got tickets for the sunday show. the crowd was small and a little apprehensive, but the show itself was excellent. we've stayed at the GSR a few times. while some things are a bit dated, like the golf stations outside and the arcade downstairs, everything is in working order. im curious about the hockey related construction happening outside. it affected parking a bit. they have ample food options here.

Family_with_children

10/10

Exceptional

08 Jun 2026

Michael

Had a wonderful time. Clean rooms. Helpful staff. Lots of things to do.

Parking situation I wish was a little better. But it is what it is.

Great venues for food and gaming for adults and kids alike.

Partner

10/10

Exceptional

08 Jun 2026

Andrew

Clean room

Partner

10/10

Exceptional

08 Jun 2026

Sara

Muy limpio, bonito, buen servicio.

Partner

8/10

Excellent

07 Jun 2026

Cathleen

If you do not use valet parking it is a hike to get from parking into the Casino

Self

6/10

Pleasant

07 Jun 2026

Ana

We didn't like that an alarm woke us up early; it didn't let us sleep comfortably and it startled us.

Family

10/10

Exceptional

07 Jun 2026

Lorena

Great place

6/10

Pleasant

07 Jun 2026

Darla

Nice Hotel. Lot's of things to do but know this you will not be within walking distance of anything else!! The prices were over the top. Even Starbucks in the hotel lobby was ridiculous, $10.65 for what normally would be a $5.65 drink. You can't bring even fresh fruit to the pool. They want you to buy their overpriced food and drinks. Save yourself some money and stay on the strip. It will be cheaper and you will have many choices for a good meal for way less. They have you over a barrel at GSR. Also, I have NEVER had to wait as long as we did just to get on an elevator. Ridiculous! I won't go back.

Friends

6/10

Pleasant

07 Jun 2026

Mayra

Family_with_children

10/10

Exceptional

07 Jun 2026

Rinesh

Our favorite place to stay in Reno. Only complaint I had was that some of the hotel staff was rude at the front desk

Partner

10/10

Exceptional

06 Jun 2026

Quinn

Very professional, courteous, and very kind staff all around the property. Highly recommended! Will be staying again in the future 👍

Family_with_children

10/10

Exceptional

06 Jun 2026

Stanley

Clean room

10/10

Exceptional

06 Jun 2026

Lawrence

Really enjoyed visiting

Family_with_children

2/10

Poor

06 Jun 2026

Mervin

Our first room was not ready when we were sent up so we waited in the hallway the room was not vacuumed or very clean, after discovering how noisy the room was we asked to be moved. The next room was dirty there was a bag over the smoke detector and the tv wasn’t working also we were hoping to use the pool and hot tub but couldn’t because there was a reggae band event going on there. Parking was awful we walked over half a mile to the hotel we were going to use valet but the wait was ridiculous.

Partner

6/10

Pleasant

06 Jun 2026

Nick

The pillows were awful. About the worst pillows I have ever used

10/10

Exceptional

06 Jun 2026

Patricia

Very nice and clean. Staff friendly.

10/10

Exceptional

06 Jun 2026

Debra

The resort is very nice. Check in / check out was easy. I would stay again without a second thought.

Family

10/10

Exceptional

06 Jun 2026

Kyle

No fridge but ice is available.

Partner

10/10

Exceptional

05 Jun 2026

Matthew

Liked how clean and great the staff were

Self

10/10

Exceptional

05 Jun 2026

Karen

Very clean and modern.

10/10

Exceptional

05 Jun 2026

Karen

We stayed on a Monday and a Thursday night. Thursday was perfect. On Monday, the air wasn't turned on. After we turned it on, it never went below 70. Otherwise everything was fantastic!

Family

10/10

Exceptional

05 Jun 2026

Tanner

Clean room, free self parking

Self

10/10

Exceptional

05 Jun 2026

Miguel

clean room! nice amenities.

Friends

2/10

Poor

05 Jun 2026

Linda

My bathroom was full of mold and they did not have rooms to move me to.

Family

10/10

Exceptional

05 Jun 2026

Monique

Great stay!

10/10

Exceptional

05 Jun 2026

Aris

Beds are very comfortable and the room and bathroom were gorgeous. The pool closed too early for us to enjoy as we drove in from Las Vegas. Looks great.

Partner

10/10

Exceptional

04 Jun 2026

claudia

The property had everything. Restaurants, pool, arcade, coffee shops.

Partner

10/10

Exceptional

04 Jun 2026

Gary

GSR is the best spot for everything you want to do in Reno

10/10

Exceptional

04 Jun 2026

Anna

Nice sized room with large bathroom. Only complaint is no bar or seat in the shower. Clean facility with good restaurants. The Happy Hour at Charlie Palmers was disappointing. We haven’t been there for a couple of years and the menu is drastically reduced. Food was decent and 1/2 price off food and drink was great! More options would be nice to have. Would stay again.

Partner

4/10

Poor

04 Jun 2026

Enilda

While we were there, majority of the time it was raining, but when the sun did come out, we were able to swim in the upper infinity pool. However, the staff were not very accommodating with the situation of rain and a manager told us we had to move because we didn’t pay for those seats, but the larger pool was closed and we were told to go to the infinity pool area. as we were moving, one staff was helpful and told us that certain seats were available to us if we didn’t want to pay.

4/10

Poor

04 Jun 2026

Brianna

There was a bottle of alcohol and some other garbage left in the room

Partner

8/10

Excellent

04 Jun 2026

Jeff B.

Ask for no smoking room that was closer to elevators and they accomodated.

10/10

Exceptional

04 Jun 2026

Fidel

First time staying here and upgrading our room. Clean room lovely staff. Will come back again.

Partner

6/10

Pleasant

04 Jun 2026

Lawrence

Room was large and clean. Shower had some hairs in it from last visitor.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Nicole

We have stayed at the Grand Sierra several times. It works for us if we have an early flight the next day. We tried to check in around 10 pm & it took 20 MINUTES when there were only 2 people ahead of us. Worse, one of the front desk agents took the people behind us which was unfair to everyone in line. At this time of night, on a weekday, check in should be much quicker-- especially when people want to get to bed before a very early flight.

Friends_and_family Family