Name: Aiden by Best Western South Reno
Address: 5851 South Virginia Street, Reno, 89502, US

10/10

Exceptional

02 Aug 2026

Margaret

The property was very clean and the staff was very accommodating. The beds were comfortable and the AC worked great. Having a refrigerator and microwave in the room an extra treat. Would definitely stay up there again if I went to Reno again

10/10

Exceptional

29 Jul 2026

mikhail

Good motel in a very convenient location

10/10

Exceptional

29 Jul 2026

YOONMYUNG

Very clean room. Good staff. Good pool. Easy parking

8/10

Excellent

28 Jul 2026

Cynthia

Great s

10/10

Exceptional

27 Jul 2026

Max

Our short stay was amazing! However, some things were a bit funny:
1. When we book the suite, it was mentioned that we will have views on mountains, but once we arrived, hotel staff informed us that the only suite available is on a 1st floor where is no mountains views whatsoever. Dear staff, discount for such a “oopsie” would be nice.
2. While the suite was incredibly spacious and nice, pillows however, were very uncomfortable.
Despite all of this it was a pleasure to stay at this hotel and we definitely will come back. Thank you!

8/10

Excellent

27 Jul 2026

Darin

The room was as expected, clean, comfortable. There one was light bulb which did not function, this was the lamp to the left of the bed, which did not turn on after many attempts, this was very minor as the one to the right of the bed functioned correctly.

Overall was pleasant stay for a quick visit to the area. The 2 chicks restaurant for breakfast was quite delicious too.

Great visit to Reno/Sparks to scout the area as future living space potential.

10/10

Exceptional

27 Jul 2026

Carla

It was very clean, I liked that there was a keurig in the room, and the hotel is right next to a great breakfast restaurant called the two chicks.

8/10

Excellent

24 Jul 2026

Sandra

Stay was great thank you.

8/10

Excellent

24 Jul 2026

Elayna

Good place to stay for a quick overnight.

2/10

Poor

22 Jul 2026

Ron

Found mouse droppings in the bed.

8/10

Excellent

21 Jul 2026

Maria

Clean rooms and the staff was very helpful. Plenty of parking spaces .

Partner

8/10

Excellent

19 Jul 2026

Jake

Nice room but no bathroom fan! The restaurant Two Chicks was excellent. Clean room nice property

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

JOSE

The room was clean. The staff is very kind, courteous and knowledgeable about the area. The air conditioning works Very well, kept my room down to 68 degrees during my stay. The A/C does go below 68 degrees if you're wondering, 65° I believe, for you icy sleepers 😎. Parking is abundant, you can park right in front of your room the walls and windows are thick enough that you can barely hear yours or your neighbors remote start the car.

Plenty of conveniences around the hotel. It has a restaurant, Two Chicks on the property. Opens at 6am to 2pm absolute superb breakfast dishes! Their is a mall across the main street, a liquor store just south of it, 5 minute walk. A gas station just down the block. The Reno Sparks Convention center and casinos are a 5 minute drive north of the hotel. Also plenty of different restaurant options too.

Family

6/10

Pleasant

18 Jul 2026

Troy

The room was very clean and the bed was comfortable . However, the ac was very loud and also the walls are paper thin. If you have earplugs, use them.

Partner

10/10

Exceptional

17 Jul 2026

Destynee

The hotel was amazing! Staff super helpful and kind. Pet friendly!

10/10

Exceptional

17 Jul 2026

Christina

Big beautiful & clean room!!

Family

6/10

Pleasant

16 Jul 2026

Rajal

The location was close to lakeridge golf course. Did not realize the outdoor set up as far as front door opening to outside. I thought it was an indoor hotel.

Self

8/10

Excellent

15 Jul 2026

Nick

Pool water was EXTREMELY cold, even with temps in the 90s.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Ana R

Very clean rooms, and located a in a nice and convenient location, the bathroom is too small and hard to walk around.
We wish breakfast could be included.

Family_with_children

2/10

Poor

12 Jul 2026

STEVE

Smells bad. Room was dirty smelly bed sheets smelled.

Self

10/10

Exceptional

11 Jul 2026

Tracy

Clean room, staff great

Family

8/10

Excellent

10 Jul 2026

Christine

Pleasant Surprise. Pool is huge, outdoor seating was plentiful.

Partner

8/10

Excellent

09 Jul 2026

Rose

Our room was clean and equipped with both a refrigerator and a microwave, which made our stay more comfortable. The staff was friendly, and both check-in and check-out were quick and hassle-free. The hotel's location is very convenient, with plenty of shopping and dining options nearby.

A nice bonus is the attached restaurant, Two Chicks. We enjoyed a meal there before continuing our trip. The food was delicious, and the restaurant staff was just as friendly and welcoming as the hotel staff. Overall, we had a pleasant experience and would stay here again.

Partner

10/10

Exceptional

09 Jul 2026

Toni

The staff is always great and very helpful! Rooms are very clean and well maintained! There's a beautiful pool and a great little restaurant! Animals allowed! Recommend staying there whenever you're in Reno!

Pet

10/10

Exceptional

09 Jul 2026

Ken

This motel is a tremendous value. The grounds were exceptional, & the rooms are extremely spacious, well kept, & very well equipped. I only have one suggestion: Although the pool is beautiful, it needs to be warmer for the average swimmer. Otherwise, great job!

Self

10/10

Exceptional

08 Jul 2026

Deborah

Stayed to nights in a pet friendly room with our dog. Everything was excellent.

Pet

8/10

Excellent

07 Jul 2026

Robert

No complaints with our room.

Partner

10/10

Exceptional

06 Jul 2026

Jackie

I always enjoy my stay here. Everything is easily accessible, my room is always clean, the a/c was fantastic. I am never disappointed.

Self

2/10

Poor

05 Jul 2026

lynne

This property is utilized apparently by transient and possibly month-to-month renters, it feels very unsafe to be there and there’s a less than appealing contingent of people who seem to hang out on the corner of the building on the property. It is a crummy sort of motel which when I said, I thought it was a hotel. The reception person told me. Oh no it’s a hotel looking like a motel. That’s absolutely untrue, the doors seem to all open onto an outside parking lot. Overall, I would rate this very poorly and in actuality, we did not even stay the night.

Partner

10/10

Exceptional

04 Jul 2026

Brian

Very accommodating staff, the room was clean and comfortable

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Keith

Fine. No issues beside the loud air conditioner

Partner

8/10

Excellent

03 Jul 2026

Troy

It

6/10

Pleasant

30 Jun 2026

Tracy

This was my second time there. First time the toilet didn’t work, this time the tv volume didn’t work. I call front desk and they said maintenance would come fix it, but they never did. Fortunately I was able to go into the menu and eventually fixed it myself. It’s a nice place to stay, and I go to Reno a lot, but, I’m not happy about the lack of customer service. You asked, so I told you

8/10

Excellent

29 Jun 2026

JIANGUO

all good

10/10

Exceptional

29 Jun 2026

Nina

The bed was very comfortable and the bedding was clean. Very nice room

Partner

10/10

Exceptional

28 Jun 2026

Sheila

Would stay here again.
I was in charge of finding a nice and affordable hotel for several families traveling as a group, near our venue. This hotel met the bill and we would all stay there again.
Check-in was quick and friendly. The rooms were updated in decore and fixtures. The grounds were kept clean, as was the outdoor pool and pool area. The pool was not heated, so was on the cool side, but still clean. Our only real complaint was that the bed was not very comfortable.

Friends

8/10

Excellent

27 Jun 2026

robert

Comfortable & clean, nothing special Kureig coffee maker, good night’s rest

6/10

Pleasant

25 Jun 2026

John

I had some issues but the staff was super helpful and friendly. The place is clean and updated.

Self

10/10

Exceptional

24 Jun 2026

Robert

Great

Self

10/10

Exceptional

21 Jun 2026

Brian

Property was clean. Staff was helpful with check in, and the room was nice.

Partner

6/10

Pleasant

21 Jun 2026

Christine

We enjoyed the property and would stay there again; however, the bathroom door did not latch or close all the way, the tub did not drain quickly, and the hair dryer blew cool to barely warm air, and the charging options on the lamps were broken.
The staff was kind and accommodating , we liked that there was a fridge and microwave. We also liked the complimentary bottled water at the desk.
We did not get in the pool but it looked lovely and maintained. The two chicks restaurant was very good.

Partner

10/10

Exceptional

21 Jun 2026

Gerald

This is the first Aiden I’ve stayed in. Very good experience, the room was clean, comfortable, and quiet.

This is a great hotel for families, the pool is beautiful and there are activities to keep children engaged while having fun.

There is a restaurant on site that is exceptional however, they are open for breakfast and lunch only.

Partner

10/10

Exceptional

21 Jun 2026

vernon

Nice room and very comfortable

Partner

8/10

Excellent

20 Jun 2026

Jonie

The area is a pretty decent part of town and we felt safe the entire time. We appreciated the open air parking lot as we were driving a truck. The room was what I'd call broom clean, most definitely could have used a better cleaning. We found hairs from previous guests all over. The pool was also not super clean. I dipped my feet in for a few minutes and saw what was floating around and then got out immediately. The staff seemed nice, we didn't have need to interact with them very much. The lobby is very heavily scented with a very musky smell. If you're prone to migraines from smells, be prepared. The attached restaurant has really good food and we enjoyed eating there.

Partner

8/10

Excellent

20 Jun 2026

Veronica

Clean room, ample parking, friendly and helpful staff.

10/10

Exceptional

18 Jun 2026

Nicholas

They were great

Family_with_children

10/10

Exceptional

17 Jun 2026

Cathy

Clean and pet friendly

Pet

8/10

Excellent

16 Jun 2026

Heidi

Great staff, comfortable room, and amazing pool!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Donna

Nice quiet and clean property

Partner

8/10

Excellent

15 Jun 2026

Sherri

Whenever we visit Reno we stay at the Aden and we love it’s in a good location and is pet friendly. The pool area is clean and the staff professional and helpful.

Family_with_children

10/10

Exceptional

14 Jun 2026

Tom

Excellent location. Stores are close by an easy access to the freeway.

Partner

8/10

Excellent

14 Jun 2026

Nancy

Great for the price: very clean rooms, friendly staff, on-site restaurant (breakfast and lunch).

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Shari

We love to stay here! Great location, plenty of parking, nice clean rooms, comfortable beds! The staff is always so nice and welcoming! My only negative is the walls are VERY thin. We could hear the neighbors tv very late into the night and them giggling and talking lol ..

Partner

10/10

Exceptional

13 Jun 2026

Wesley

Very convenient location, very clean, nice pool and the “Two chicks Café” is attached, which was a great place to eat breakfast before we continued our travels. Very ample parking on the property as well.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Selina

Rooms were decent. Area was terrible, especially if you’re a solo traveler. I ended up leaving early due to commotion right outside my door. I heard a big explosion at 4am, then there were what looked like security but they had “police” on the back of their shirts. No police cars were seen at all. They were out there for 2 hours. Loud! Then by the time I left that morning, I seen a bunch of broken glass and aftermath of what happened throughout the night. I just felt so unsafe the whole time I was there.

Self

8/10

Excellent

10 Jun 2026

michael

Awesome stay. Thank you

8/10

Excellent

09 Jun 2026

Kevin

The staff was friendly and efficient and the hotel was clean inside and out.
However, there were not enough places to charge my devices. There were no available outlets by the bed, only 2 USB-A ports in the alarm clock, but all of my devices take USB-C chargers, so it was inconvenient.
The water pressure in the shower left a lot to be desired as well.
Overall, this is a good hotel for the price.

Self

10/10

Exceptional

07 Jun 2026

Ana

Nice quiet area stayed 2 nights clean and comfortable

Partner

10/10

Exceptional

07 Jun 2026

Vicki

Good location. Plenty of parking. Nice pool area.

Partner

8/10

Excellent

05 Jun 2026

Rick

Nice place. Good breakfast. Clean facility and room

Partner

6/10

Pleasant

04 Jun 2026

Linda

I like the dog run.

Family

8/10

Excellent

31 May 2026

James

Good. Breakfast not included. They have a restaurant.

Partner

8/10

Excellent

31 May 2026

Donald

Reasonable good stay.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Tiki

I’ll admit, I didn't quite know what to expect when booking this stay, but I walked away incredibly impressed. This hotel is an absolute hidden gem. From the moment we walked into our initial room, it was clear that the property exceeds expectations—clean, beautifully designed, and much more spacious than the photos let on.
We did encounter a minor issue with the bathroom shortly after checking in (a slight plumbing hiccup). I mentioned it to the front desk just to let them know, and their response was immediate and exemplary. Instead of sending up a quick fix or making us wait around, the staff went above and beyond, immediately apologizing for the inconvenience and transferring us to a brand-new, immaculate room.
The level of hospitality here is top-tier. The entire team was attentive, professional, and genuinely cared about the quality of our stay. What started as a minor inconvenience turned into a demonstration of flawless customer service.

Family_with_children

10/10

Exceptional

30 May 2026

Daniel

Awesome place. Great family atmosphere

Friends_and_family Family

10/10

Exceptional

30 May 2026

Stephen

I stay at The Aiden frequently. For the money, it's the best kept secret in Reno. It's clean, modern, and it's not in a casino. Also, it's nearby to many amenities, and just a short ride from downtown. Staff is typically friendly and helpful.

Self

10/10

Exceptional

29 May 2026

Maria

To begin, upon checking in, the staff was very polite and helpful. The parking is easy access and free. Upon entering the room, it smells clean. Love the flooring. The bathrooms are clean. The towels are clean and fresh and the bedding is excellent. The decor is also very modern and up-to-date.
This is our go to Hotel every time we come to Reno. We use it very often, the prices are reasonable however could there be a consideration for a discount for loyal repeat customers? Congratulations on the overall maintenance of the premises!

Partner

10/10

Exceptional

27 May 2026

Vincent

Love this spot! The dog run was like a dirt sand though please consider some grass and closing it off with a small fence!

Pet

8/10

Excellent

26 May 2026

Monique

Room was clean, staff was excellent

Partner

8/10

Excellent

26 May 2026

Lisa

the room was clean and bed was comfortable. Lighting was not good. Electric plugs in were not on both sides of bed so they had to bring an extension cord to us. Bathroom small.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jamie

Pool area was nice and well maintained.

Family

10/10

Exceptional

25 May 2026

Steven

Nice clean modern rooms and well maintained property.

Self

10/10

Exceptional

23 May 2026

ESTELA

Very easy, smooth check in friendly atmosphere

Self

4/10

Poor

21 May 2026

REMEDIOS

When we check in, we ask for 2 queen bed then when we reach the room it's only 1 queen bed and I didn't bother to go to the front desk, the staff is grouchy not friendly. When we enter the room by the door on the floor there's is a lot of small particles i don't know what is it and they don't clean the room unless you request not like other hotel they clean everyday. Really disappointed not coming back

Friends_and_family Family

10/10

Exceptional

21 May 2026

Luis

Good location

Self

10/10

Exceptional

20 May 2026

Janet

Staff made sure i had same room coming back since it worked well.able to unload right at my door,no cart needed. Swimming pool was down,no hot tub or breakfast though.

Pet

10/10

Exceptional

19 May 2026

C Caroni

They worked hard to update & take care of this property. The yard is wonderful with the fire pit, pool, & yard. The rooms are very well done. Very nice!

10/10

Exceptional

19 May 2026

Cynthia

As always, stay was excellent.

Friends_and_family Family

8/10

Excellent

19 May 2026

Mindy

Staff was hardly around I stood in front of the desk for more then 5 min and no one showed up

Partner

8/10

Excellent

17 May 2026

Wendy W

Nice and held staff

Self

10/10

Exceptional

14 May 2026

Karin

We really liked this pet-friendly hotel. The room was clean and had all the amenities that we were looking for. The bed was very comfortable! We also loved having breakfast at Two Chicks! We will stay here again on our next trip to Reno.

Partner

6/10

Pleasant

12 May 2026

Jaimie

No hot tub as advertised and the pool was completely drained.

Friends_and_family Family

8/10

Excellent

11 May 2026

Jennifer

Parking was free and convenient. The beds were very comfortable. The shower was great! The price was fair. Very conveniently located to shopping, restaurants, and the convention center. The pool was closed still for the season, even though it was 90 degrees. This is an overall affordable, comfortable option. We would definitely stay again.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Jeff

Parking good
Did not visit bar

Self

6/10

Pleasant

07 May 2026

Debbie

Parking was easy, somewhat secure. Our TV didn’t work, which was frustrating. Some of the staff members were not very helpful. But, in the end, the manager made everything right.

Partner

10/10

Exceptional

05 May 2026

Dora Alicia

Love the room big bed and overall everything nice and helpful staff specially Debbie front desk totally will stay again there next time we go back

Family_with_children

8/10

Excellent

05 May 2026

Jessica De La

Staff was pleasant and helpful

Family

10/10

Exceptional

04 May 2026

Robin

Staff was very friendly and the room was spotless. We would definitely stay here again.

8/10

Excellent

03 May 2026

Melanie

The room was clean, the staff was polite and helpful. My only complaint is the walls are thin and you hear everything. The front office offers free ear plugs. You definitely need them. The location is close to the convention center.

Family_with_children

6/10

Pleasant

01 May 2026

Leonard

It was disappointing considering the amount of great reviews it got. It’s obvious that it is an older building recently remodeled, but the

8/10

Excellent

01 May 2026

Mike

Well appointed for the price but the walls were a little thin; you could hear neighbors. A good value.

Self

10/10

Exceptional

30 Apr 2026

Richard

VERY GOOD IN ALL ASPECTS.

Self

10/10

Exceptional

28 Apr 2026

Dragana

We have been going to Reno for volleyball tournaments for two of my daughters for the past four or five years and we’ve been staying at Aiden and it was great. Rooms are clean, parking is easy, great location.

Family_with_children

8/10

Excellent

26 Apr 2026

Sean

Nice having EV chargers, however 1 Tesla took up a spot for over 72hrs. So hard to use this perk.

Family_with_children

10/10

Exceptional

26 Apr 2026

Jana

Easy parking. Great food.