Name: Sonesta ES Suites Reno
Address: 9845 Gateway Dr, Reno, 89521, US

6/10

Pleasant

17 Jul 2026

Jill

Room not very clean, sticky kitchen floor with crumbs along the baseboards, worn stained carpet, overflowing trash bins in the hallway. Bed linens, bathroom and refrigerator were clean, room was large with nice layout and furniture. Location is good.

Self

8/10

Excellent

17 Jul 2026

Ricardo

Had some minor inconveniences overall fantastic place to sleep at night 🌃. Thanks guys 👍

Family_with_children

8/10

Excellent

17 Jul 2026

Mary

Liked; Clean, very roomy, full kitchen, walk to fast food or market, 7 quiet.
Disliked; no pool, extra parking fee.
Overall a good value.

Partner

10/10

Exceptional

16 Jul 2026

cesar

limpieza 100%
service 100%
mucho parking

Partner

2/10

Poor

15 Jul 2026

Cristal

Terrible all the way around, pool was closed eventhough was told it would be open. A/C was not working they had a unit in the room but was daisy chained into an extension cord that was not suitable for the ampridge. Stains on beds and sheets. Door was broken for bathroom. So many things to put down. Went to front desk to let them know she was nice and apologized and let us check out but didn't offer to give a refund or anything. Overall Terrible! Would not recommend.

Family_with_children

4/10

Poor

11 Jul 2026

Ernesto

The hotel looked pretty good, clean, and the staff was great, but there were a few things that made the stay stressful. After getting into the room there were no towels. I tried calling the lobby but the phone didn’t go through so I had to walk over the lobby to get those. A moment later we realized that the sink was clogged and the bathtub was draining slowly. All this was late at night, we were tired after a long car trip, so you can imagine how annoying all this was. Thankfully, the staff was great at helping us relocate to a different room in the same building. This second room didn’t have sheets for the sofa bed so I had to walk over to the lobby AGAIN to get those. I didn’t ask for any retribution for the trouble (because this was a relatively cheap hotel anyways), however, I was expecting them to at least offer me something for the trouble but unfortunately it didn’t happen, which makes question their commitment to their customers. Would never go back there.

Family_with_children

2/10

Poor

10 Jul 2026

Farjana

Staff were so rude. I had to wait 6 hrs ( from 4 pm- 10 pm) to check in because rooms were not available. During that time staff didn’t give us any explanation for delays. Rather they offered if we want to cancel our stay. That was ridiculous. Breakfast was not good at all, they didn’t refill anything unless you tell them 10 times. Such a horrible place to stay.

Family_with_children

2/10

Poor

10 Jul 2026

Dattatreya

wrong room assigned and unhelpful staff

Friends_and_family Family

2/10

Poor

07 Jul 2026

Twyla

Old, dirty carpets. This was an awful stay. The pics are misleading. This is a decent part of town too, which is surprising. There were people smoking weed in the courtyard and literally a guy tweeking off something much stronger next to my car when I was carrying my bags out to leave. I would never, ever stay here again. It smelled awful like strong perfume room spray, to cover up other smells. I opened windows, it didn't help.

Self

4/10

Poor

07 Jul 2026

Salina

-I requested an ADA-specific room, noting that I was on crutches. After waiting 15 minutes for the front desk person to appear, I was given an \"upgrade\". It was a much farther walk, on the 3rd floor, and had a high tub, not an ADA shower that I originally booked. So the tub/shower was useless. The room I requested \"wasn't clean yet\". Ew! I got there around 7:30 pm, and check-out is at 11:00 am. (The front desk person was friendly once they appeared.)
-The AC in the room would run for about 20 minutes and shut off. My partner does property management for a living, it's not like we can't figure out a thermostat. It simply didn't work. The temperature was around 86 degrees in Reno that day.
-I booked a room with a pull-out couch, intending to use it for my son. What a joke that was. It was rickety at best. Uneven, metal bar in the middle, and a mattress that was about 6\" thick. (If I'm being generous.)
-I'm not sure what to say about the breakfast. Proceed at your own risk. I stuck to the prepackaged foods.
-There were creeps in the parking lot who looked like they were doing a drug deal. There was a car parked in the handicapped spot in an unmarked car. I didn't feel like my car was safe.
-The cleanliness was ok. Dusty, but that's Reno for ya. Overall, it was an Extended Stay hotel.

Family_with_children

4/10

Poor

06 Jul 2026

Robert

Decent price, but, hair in the bathroom, the room smelled strong like food, and our vehicle was broken into sometime between 10:00 pm and 5:00 am! Facility has no cameras.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Mario

The pool is out off service in summer time
The staff give the wrong info about
Breakfast and snacks.

Partner

10/10

Exceptional

05 Jul 2026

Ronaldo

Good

Self

6/10

Pleasant

04 Jul 2026

Luis

Yes

Family_with_children

8/10

Excellent

04 Jul 2026

Leannah

Check in was at 4, they didn’t have a room ready until 7 pm

Friends

10/10

Exceptional

03 Jul 2026

Marlie

Everything was good

Family_with_children

10/10

Exceptional

30 Jun 2026

Donna

Took awhile to get checked in, but was nice

Partner

6/10

Pleasant

29 Jun 2026

Antonio

I noticed the windows on the first floor not open I think they should open on a case of emergency

Partner

4/10

Poor

27 Jun 2026

Margarita

The hotel

6/10

Pleasant

20 Jun 2026

Johnny

It would have been really good hotel if not for the fact it was 80 to 90° and their pool was closed and was not going to be open our whole entire stay so we left for another hotel because we booked it because it said it had a pool and didn't say it pool was closed on the website

Family

2/10

Poor

19 Jun 2026

Leysa

It was the worse ! Upon checking in they let us know the pool was closed . We had baseball teams coming in and that should have been mentioned upon arriving by email or a message. It was not communicated . Checked in and checked right out . Horrible experience

Friends_and_family Family

2/10

Poor

19 Jun 2026

Sandra

Traveled here for a baseball tournament. A total of 12 families. One of the things that helped us choose this place to stay 8 nights was the full kitchen and pool.

Booked months ahead and when we got there they tell us the pool is completely closed because it needs to be re-plastered.
The toilets are clogged. The front staff had an attitude and was rude.

Family_with_children

8/10

Excellent

19 Jun 2026

Antonina

I liked the renovations done. The suite was impeccable. I didn't like the location of the bathroom, felt it would be better to have it outside, accessible to living room and kitchen. the temperature control did not function well and the air conditioning was very loud.

Partner

10/10

Exceptional

16 Jun 2026

Ryan

Happy and very satisfied with our stay. I would stay again. Lots of value for the price. Location was near many places and easy to get to. Lots of parking. Free breakfast was average. One issue I had was contacting front desk with phone inside the room. But it's a very minimal complaint. Otherwise, I would recommend.

Partner

6/10

Pleasant

15 Jun 2026

Javier

The hotel itself was good overall, but I was disappointed that the pool was closed in June since that was one of the main reasons we booked this property. There was also no mention of a parking fee when making the reservation, so I was surprised to see a parking charge appear on my credit card after we checked out.

The complimentary breakfast was decent and included cereal, eggs, bread, yogurt, and other basic options. Unfortunately, the pancake machine was broken during our stay, which limited the selection a bit.

Family

4/10

Poor

14 Jun 2026

Kenlanado

No pool available…front desk always cutting my question short while’s answ ring very disrespectful

Family_with_children

6/10

Pleasant

09 Jun 2026

Edward

Had a lot of problems but staff were quick to get them fix. The pool is out of service and was told it should not be shown on websites. Iron bord was broken and stuffed in the closet. Glasses were not properly washed floors had stains walls had patches was missing remote in the bed room. I talked to staff about it and they were quick to handle it so the was big to be me. Funny I would probably go back due to staff.

Partner

4/10

Poor

08 Jun 2026

Stephanie

The room itself was spacious and nice. I was let down by the staff and lack of follow up. I called a few times to report that my room had no air conditioning. Every time that I called the staff would be confused and acted as if it were the first time I reported the issue. I was told each time that a maintenance person would come by. During the two days I was at the property no body came by. I asked for body wash and no maid came by. It was a frustrating experience especially since it was a hot weekend.

Partner

6/10

Pleasant

07 Jun 2026

Patrick

The property had weeds growing up around every flower bed. The pool was closed and the temperature outside was in the 90s should’ve definitely been open. There was a broken window in the back at the entrance, and there was glass on the ground. I walked up to the desk and the front desk person walked away. Room was clean and that’s about it.

Self

4/10

Poor

05 Jun 2026

Christopher

The property was well maintained, and there were some nice fire pits where groups could spend time talking, play games and even cook out on a grill. The rooms were average but nice and clean.
The main issue was that the poor lady working late was all by herself left to clean, prep for morning, and manage property and guests who were checking in late.
This created issues where guests didn’t have towels.
We got there around 10:00-10:30 pm from a long day of traveling to a sign that said we are out of the office and will return shortly. We waited 10min before calling the hotel number which just rang and rang and eventually disconnected.
I called their reservation department who were of absolutely no help what so-ever. They just told me that I would have to wait until someone came to the front desk.
So, we were not able to check in.
We waited for 30-40 min before another guest finally knocked on the kitchen door. The night person answered as if they did not know what was going on. She came out and gave people towels.
Upon asking if she could help me, I indicated I had been waiting for over 20min for someone (it was mot like 35-40min). She seemed irritated at me and said there was no way I was waiting 20 min. Here’s a tip. Don’t argue with guests.
Regardless, I suggested that they needed to hire more staff. She said to take it up with management.
Let’s just say they need education on hospitality. We were very dissatisfied and won’t stay at these properties again.

Family

10/10

Exceptional

31 May 2026

Sabrina

Clean, easy, nice

Self

10/10

Exceptional

27 May 2026

Gary

It was surprising nice. We very much utilized the free breakfast each day.

Partner

10/10

Exceptional

26 May 2026

Gretchell

Staff is very helpful specially Melissa.

Friends_and_family Family

2/10

Poor

25 May 2026

Ryan

PLEASE….PLEASE….PLEASE spend your hard earned money elsewhere.
This is one of the most poorly managed and maintained places I have stayed in decades.
Michael Harris and the folks at Ledgestone Hospitality should be utterly ashamed of putting there name behind managing this property.

Just on first appearances alone. No property should have a weed growing competition There are thousands of weeds onsite, some over 5’ tall.
The grass is dead, the hot tub has been concreted over and they don’t open the pool until nearly June, despite temperatures near the 90F.
There is zero security and/or privacy. The doors to all the units are taped open. This was a complaint nearly 2 years ago and still is not repaired.
Despite putting the “Do not disturb” sign on the door , housekeeping continued to knock almost daily. Apparently they either don’t care, or cannot read. Usually, not a complete deal breaker, but I was working a graveyard shift and they woke me up every time.
The provided kitchen cutlery is a joke. 4 mismatched forks and only 1 spoon to share.
Some of the pans should have been thrown out years ago.
Simple corrections to ensure the unit is fully stocked prior to renting it out.
The sink drains are very slow to drain and back up. The bathroom exhaust fan is caked with dust, which of course is all the previous occupants dead skin. Totally gross!!
They have ZERO customer service skills and it shows in the complete and utter lack of cleanliness and maintenance.

Partner

2/10

Poor

25 May 2026

Danielle

Our room wasn’t ready until 4:45 when check in was supposed to be at 4. The room was still dirty and there was snot behind the door. The pool was closed for the entire stay. Horrible experience.

Friends_and_family Family

2/10

Poor

25 May 2026

Alicia

If you value your weekend, your sanity, or your money — do NOT book this hotel or book through Expedia.
I stayed at this hotel for years when attending events in Reno, but after this Memorial Day weekend disaster, I will never book with Expedia or this hotel again. I called ahead to confirm my late arrival and was told Expedia had oversold the hotel, but that my room was “safe.” That was absolutely not true — and this is the second time Expedia has done this to me. How is this even legal or acceptable?
When I arrived, the lobby was chaos: a long line, an empty front desk with a “Be Back Shortly” sign, guests waiting for towels and blankets, and other Expedia customers finding out their rooms were canceled on the spot. When the front desk finally returned, she said her kids were cleaning my room—at 8:30 PM on a holiday weekend. That alone shows how poorly this place is run.
Expedia “help” was a small credit on my OneKey and instructions to find another hotel myself, even though everything was sold out in Reno. After 40 minutes of waiting with no room and no accountability, we left and drove 2.5 hours home.
This was a complete failure by both the hotel and Expedia. If you’re considering booking here, learn from my experience and don’t.

Partner

10/10

Exceptional

25 May 2026

Blanca

Everything was perfect; we will definitely be back to stay here.

Family_with_children

10/10

Exceptional

24 May 2026

Diana

Great stay. Would definitely recommend.

Pet

10/10

Exceptional

24 May 2026

Allen

It was more than I expected. Nice room, nice people. Would stay there again.

Partner

2/10

Poor

21 May 2026

Eduardo

front desk never answered the front phone, too many excuses was given.

To make things worst, the t.v service was out for 2 days, no t.v at all.

the breakfast was o.k.

Partner

10/10

Exceptional

19 May 2026

Carmichael

Great staff, convenient location, clean hotel!

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Wendy

Staff very responsive to needs. Replenished breakfast quickly. Brought us bedding for couch bed.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Debra

The night that we checked in the front office person had a small child with her, that seems was not a guest. The front office person, looked like she really did not want to be there, gave me a half printed (ran of out ink in the printer) page to refill out again. Filled the form out again and went to my room.
The room was clean and quiet and that was the best thing ever after a 12-hour drive. Bed was just right and having the bathroom supplies such as shampoo and other items stock were the right touch after sleeping in that morning!
The whole place was quiet after grabbing a little breakfast before hitting the road again for another 12-hour drive on the road.
Thank you for having this little hide away from the noise of traffic and no loud people running up and down the halls.
Debi

Partner

10/10

Exceptional

10 May 2026

Melissa

Close to parking. Kind staff

Partner

6/10

Pleasant

09 May 2026

obianuju

Hotel needs maintenance and new carpets or maybe they can do deep cleaning of the carpet to resuscitate it.

Partner

10/10

Exceptional

08 May 2026

Melissa

The hotel was clean and felt safe. I had easy parking, and was close to shops. The staff was very nice.

Partner

10/10

Exceptional

08 May 2026

George

Great place to stay. Will stay at this hotel again if I go back to Reno

Self

10/10

Exceptional

23 Apr 2026

Jose

Gym is outdated, however functional.

Family_with_children

8/10

Excellent

17 Apr 2026

Karen

Room was clean but we had to ask for extra towels and sheets for pull out sofa. Some confusion at check in where we had to wait to ensure they had a clean room for us. Other people checking in had reservations canceled without them being notified. Breakfast was good and convenient. I would stay here again. Teally cute property.

8/10

Excellent

11 Apr 2026

Mercy

The condition of the property is ok; most are still working but the upkeep for some is almost lacking. In the kitchen, some of the cookwares, dining wares and silverware should have been replaced; we asked the front desk for replacements but the promises were never kept; we ended up walking to Marshall’s to get what we needed. We ran out of coffee in the room and asked for replenishment but they were completely out in the front desk in many occasions when we asked.

This facility seemed to be short staffed in house keeping….; the carpet in one of entrances was always piled up with dried leaves, and some trash in the public areas stayed for days;

daily breakfast is helpful, thought many items were out for days never replenished.

Overall it is an adequate extended stay facility, we don’t mind coming back in the future.

Business Partner

4/10

Poor

10 Apr 2026

Julia

Our suite smelled strongly of dog or cat urine from the moment we walked in. We booked a 2-bedroom suite for 5 people, but the sofa bed was completely soaked in animal urine and of course unusable—the smell was so bad it was nauseating. Not only could no one sleep on it, you couldn’t even sit on it.

We called the front desk around 9 PM, but no one was available to fix the issue. We were promised a half refund on our $400 night but only received $150 through Expedia.

By 11 PM, the odor had spread throughout the entire suite, including the kitchen. We had to open all the windows just to tolerate staying there. It felt extremely unsanitary and unacceptable.

We travel often and this was one of the worst stays we’ve experienced. Very disappointing—this may be our first and last time here.

Family_with_children

8/10

Excellent

06 Apr 2026

Christina

Fully equipped kitchen. We had a bedroom with a door which allowed for a separate workspace. A shopping center was across the street.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Jennie

Awesome stay

Partner

8/10

Excellent

01 Apr 2026

Barbara

Room was clean, amenities were good, comfortable bed.

Partner

10/10

Exceptional

30 Mar 2026

Terri

Luv it here

6/10

Pleasant

24 Mar 2026

Breanna

Hallways had a smell, noticeable dirt on the walls, mold on the English muffins complimentary breakfast from the hotel, in the room had food splatters on the walls, the kitchen area floors had built up dirt, the carpet in the sitting area had big stains, hair on the pillows, the shower floors were dirty and stained, the water pressure was horrible and the tv was distorted on certain channels and when Turning the volume up or down.

Partner

8/10

Excellent

23 Mar 2026

Kathryn

Ive stayed here twice now and would recommend it. Despite wear and tear on things, overall the cleanliness is good. The beds are on the firmer side and the linens and pillows are comfortable and clean.

I dont feel like i should have had to call for loud music in the courtyard at midnight, but i did and the music quieted down after so i appriciate that. The should be a sign or a singed agreement at check-in that quiet hours start at 10pm.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Ashley

Toilet didn't flush and didn't have Ac for 2 of 3 nights until they finally showed up and determined that the AC was actually broke. Then I was finally moved to another room with working with ac
The first day when the toilet wouldn't flush properly I called the front desk to see if they had any off hours maintenance man that could try to clear it and was simply met with \"I can make a not for them to look at it tomorrow\" I asked if anyone could check it out that afternoon and was simply told \"no\" lol. not sure why this place is highly rated. Don't believe all the ratings.

10/10

Exceptional

22 Mar 2026

Mundo

Nice place

6/10

Pleasant

06 Mar 2026

Thomas

The buildings and rooms are designed nicely. But the hallways smell of smoke. Even though there are no smoking signs throughout the buildings and rooms. The cigarette and marijuana smoke smell gets into the room. The front desk staff and breakfast staff are very friendly, delightful people.

Self

10/10

Exceptional

05 Mar 2026

Mark

Clean Safe. Best thing was the vibe: Area had a great vibe. No issues. I skipped breakfast.

Self

8/10

Excellent

01 Mar 2026

Henry

Solid, functional place to stay. Just remember, if you have more than 2 people staying in the room and plan to use the sofa bed, request the bedding for the sofa and extra bath towels when checking in. It saves you an extra walk to the registration desk.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

ernest

we had a nice stay the room was nice

Business

8/10

Excellent

16 Feb 2026

Tommy

I liked the room with the separate living area, kitchen, couch and desk.

Business Partner

2/10

Poor

15 Feb 2026

Jose

Todo totalmente con el hotel desde que llegamos, supuestamente la entrada era 4pm y llegamos 6:30 pm y solo nos entregaron una habitación de 2, no tenían lista la otra habitación, la cual era para mi y mis hijos la reserva, eran 9 de la noche y ellos todavía no tenían lista la supuesta habitación de un lado, hasta que bajamos a preguntar y estaba l recepcionista con un hombre ahí tomados de la mano y cuando me vio no recuerdo que tenía que entregar mi habitación, no encontraba ni el papel de el contacto, lo peor fue cuando a las 10 pm escuche a mi mascota de servicio ladrar, el estaba alertando que alguien estaba abriendo la habitación de mis hijos, eso fue horrible ya que ellos estaban ya durmiendo, y solo la recepcionista dijo que lo sentía que había olvidado que nos asignaron esa habitación a nosotros. Y el baño de nosotros sucio y las cosas ya callendose. Definitivamente no lo recomiendo y obviamente no volveremos 😷

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Elizabeth

Staff was nice, friendly, and professional. Glad that Sonesta is pet friendly, so we can take our 4-legged kids. Having continental breakfast was great. Location was great.

Leisure Pet

10/10

Exceptional

21 Jan 2026

Eva

Beautiful stay and friendly serves

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Gulnara

Sonesta suites is a nice place to stay. Nice location. Marshall’s n sprouts across the street if needed. 25 minutes from Rose mount ski place. Loved the breakfast in the morning (scrambled eggs, bagels, pancakes. Liked small kitchenette with nice size fridge, some pots n pans, 4 of each: small bowls, plates, small mugs, glasses for wine. Knives, cutting board, small coffee maker. Only 2 spoons. No forks. We ended up going out all the time so didn’t use any of that. Bedroom with king bed, small sitting room with sofa sleeper. There were no sheets pillows no blanket for that sofa sleeper, you have to get them from office. They had no pillows so we shared 4 pillows from king bed. I myself usually use 4 pillows. It was a bummer. The sheets n towels were clean.I Clorox wipe everything, especially floors n the wipes were so dirty n collected so much dirt n dust n hair, yuck! Yes, that’s crazy but my family doesn’t like sleepers so have to do that. But they really need to change carpet. The bathroom door was touching the floor had to push harder to open all the way, carpenter needed there, couldn’t have a floor towel in the bathroom because of that. Our rooms were dark day time not much sun was coming through because we were on first floor n facing another building. We used lights even day time. Pretty loud heating system. I am going to try another hotel.

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Ronald

The room was clean but the heater didn't work (20° outside). We had to change rooms, the heater adequately work. Overall; great place.

Business

10/10

Exceptional

04 Jan 2026

Everett

The room was clean, very well heated and plenty of space.

Leisure

8/10

Excellent

03 Jan 2026

John

We stayed two weeks. Housekeeping turned over our room only once! We had to schedule it in advance.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Claudia

Clean room

4/10

Poor

22 Dec 2025

Hilary

My company put us up in the hotel for the week and when I arrived, I advised the staff at the front desk that my coworker and I were going to be switching midway through the stay and then back a couple days later. We were told multiple times that at least the bedding could be changed, but this never happened. The first time my coworker had to go to the front desk when she arrived and had to walk over with housekeeping to get the bedding changed. We were assured by Debra that the room would be cleaned again a couple days later when we switched and it was not. I had to sleep in the same bed as my coworker had slept in which is completely unacceptable.

In addition, the people staying in room 328 were up and loud all hours of the night. Out in the common area near the fire pit smoking pot, drinking and listening to very loud music. My coworker advised the front desk of this and nothing was done.

Last complaint is that there is music playing outside 24/7 by the pool house. We can hear this in the rooms so it was never quiet for my entire stay. Sadly my company will not use this hotel anymore.

Business

10/10

Exceptional

20 Dec 2025

Nelson

The room was great. Very comfortable…

8/10

Excellent

13 Dec 2025

Jerrod

Pet friendly older place. Great ambiance not so great in cleanliness.

Partner

2/10

Poor

30 Nov 2025

Kimberly

Hotel only gave us one key that did not work and had to be replaced. Room had no towels could not get anyone to answer phone at front desk so we had to walk down to get more. Bed was hard and did not have a warm enough blanket. Shower had no water pressure. Room was dirty and had trash from prior guest in it. I would not ever stay here again.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Syble

This is the first time i stayed at this place i've always stayed at Hilton Prop but the Breakfast that is giving could be a little better

Self

8/10

Excellent

29 Nov 2025

Michael

Nice space. Comfortable bed and couch. Clean kitchen and bathroom except that one curtain pull had been torn off in living room. Shower curtain smelled sour. Garbage disposal not working. Breakfast was fine. All in all: very good. We enjoyed our stay. Definitely a great deal for what we paid. VERY courteous staff!

Partner

10/10

Exceptional

27 Nov 2025

Adva

Clean room. Super cute set up. Only issue is that I called the front desk multiple times from my room with no answer. Would definitely stay again

Business

6/10

Pleasant

24 Nov 2025

Jesse

I’ve stayed here several times because the rooms are just awesome. They’re like little studio apartments, and they are clean and comfortable.

However, the front desk staff is always a little questionable. My first stay, I left something in my room and had to literally call them every day to have someone go try to find it, and I would never get a call back, and I still never got my property back. This was over a year ago.

This most recent time when I checked in, they were only able to make one key for me because something was going on with their system, understandable, and no big deal. But when I was given the key, I wasn’t giving the room number, where to go, I had to ask and then the front desk agent said “oh oh, sorry about that.”

Usually the room is completely clean and spotless, and this room was clean, except for two food wrappers I found right next to the bed.

When I checked out the next morning, I had a five dollar charge for parking, which isn’t a lot, but I was never told there was a charge for parking. And the young lady at the front desk was texting on her phone, and completely ignored me. I handed her my key, she said thank you, and then I asked for a receipt, and then she had to put her phone down and got up to get it.

I’ll still continue to stay here because I love the room so much, I just hope for some improvements with the front desk and the staff.

10/10

Exceptional

18 Nov 2025

Ernesto

Room was perfect

Partner

8/10

Excellent

18 Nov 2025

Robert

Good location

Business Self

10/10

Exceptional

11 Nov 2025

Edward

Great place and cheap

10/10

Exceptional

09 Nov 2025

Valerie

Friendly staff and clean room. Area felt safe.Thank you!

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Somsanouk

Don't try to check in early, staff doesn't bother to see if any rooms were available. Just told me they didn't have any rooms available without checking on the computer or asking the housekeeping staff. They have a short-staffed sign with a doorbell in the front. Hotel was clean and location was in a decent area. Just a drive to the main casinos. Room was spacious, the firepit you see in the photos are actually on, propane pit if you want to bbq. Would've given a higher review, but front desk staff was meh.

Partner

10/10

Exceptional

13 Oct 2025

Benny

Clea, spacious, decent breakfast

6/10

Pleasant

12 Oct 2025

matthew

Decent place. It’s pretty far from EVERYTHING so Ubering was expensive and erased any savings I made on staying away from downtown. Toilet didn’t flush and there was no water pressure in the shower. Good breakfast, super clean and spacious room. Friendly staff.

Self

10/10

Exceptional

08 Oct 2025

Malia

I’ve stayed at Sonesta’s before and they never disappoint so I wasn’t surprised when I checked into pure luxury and comfort. The location was perfect because there were so many dining options. What made it 10x better is that it’s only down the street from my in-laws! Great price for great quality. I have no complaints and would definitely stay there again when visiting Reno.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Amy

They gave my room away before I got there at 9:30 pm.

6/10

Pleasant

03 Oct 2025

Dale

Staff was nice. no room service whatsoever.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Veronica

Great Hotel

Great hotel to stay at, clean, staff were very friendly and helpful! Love that it has a huge patio with bbq grill right by the pool. Parking was very convenient and the room was spacious and very nice. I will definitely stay here again.

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Mark

Old but complete. Great service, old building. Missing some pots in the kitchen and coat hangers but sheets clean, pool, fire pit. Smart pp know about “breakfast included” and to plan accordingly. We felt for the price not too bad.

Business Family

10/10

Exceptional

19 Sep 2025

Cynthia

Clean and friendly staff!

Partner

6/10

Pleasant

15 Sep 2025

Bernard

The hotel is under staffed. However, the service is still good. The employees are very courteous and helpful.

Leisure Family

10/10

Exceptional

14 Sep 2025

Charlotte

Excellent location

10/10

Exceptional

11 Sep 2025

Brynn

Great place to stay! Would recommend to all!

Leisure Partner

10/10

Exceptional

11 Sep 2025

Margarita

I liked to stay in the suite. Very roomy and has stocked kitchen. Full size refrigerator

Leisure Partner

2/10

Poor

10 Sep 2025

Eric

Watch out for the sneaky and deceptive listing! The listing says PARKING available. Be sure to Look at the fine print on the next page where it says $5 fee for parking. Just because Expedia lists all taxes and fees included doesn’t mean the hotel won’t sneak in extra fees.

6/10

Pleasant

06 Sep 2025

Sisi

there was hair and poop left in the toilet as if the staff never cleaned the bathrooms

Leisure Self

6/10

Pleasant

06 Sep 2025

Roberta

Had to wait for a person to check me in. Given key cards for an occupied room. Had to wait at 7:30 pm for room to be cleaned